Job Number 180029PQ
Job Category Information Technology
Location JW Marriott Marquis Hotel Dubai
Position Type Non-Management/Hourly
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Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
Install, configure, manage, maintain, test, evaluate, and repair computer networks, workstations, support server system(s), supporting hardware/software, user accounts, and computer/telephone rooms. Train/instruct users in proper use and security of all systems. Troubleshoot/repair/resolve technical problems/issues related to computer hardware/software/LAN and WAN/internet. Respond to program error messages. Refer major problems to vendors/technicians. Analyze, recommend, and implement process improvements. Provide end-user support for all applications. Plan and manage disk space for entire network. Maintain accurate inventory of all technological devices.
SCOPE / BUSINESS CONTEXT
A Full Time position based at JW Marriott Marquis Dubai however support to Marriott Harbour is required too
Number of Direct Reports – 0 to 4
Titles of Direct Reports – Asst. IT Manager or IT Manager or Director of IT
Previous experience in IT Services or systems support role in hotels or above properties is desirable
Past hospitality operations/systems experience and or systems support exposure.
Skills and Knowledge
Tertiary education in management information systems, Hotel and or Business Administration advantageous.
Strong written and verbal communications skills; can effectively communicate knowledge and expertise
Demonstrated skills in support of applications, hardware, operating systems, and telecommunications.
Ability to multi-task effectively while setting priorities and meeting deadlines.
Demonstrated matrix management environment (vendors/clients/peers).
Ability to travel occasionally.
Demonstrated skills in trouble-shooting and resolving problems around PCs, operating systems, servers, peripherals, etc.
Education or Certification
System-related professional certifications desired like Microsoft, Cisco, Computer networks etc.
Computer or IT Diploma/Degree
The following are specific responsibilities and contributions critical to the successful performance of the position:
Maintains a positive relation with Property Operations team. Frequently reports status of system operating performance. Leads upcoming technology projects and communicates their potential impact to operations. Collaborates with, and supports associates using systems. Responds to problems and enhancement requests in a timely manner. Keeps associates informed about progress and status of issues.
Keeps Director of IT informed of major accomplishments through monthly and ad hoc communications. Raises concerns, project needs, and solicits escalation support and advice in order to accomplish objectives. Provides feedback during Pilot efforts.
Responds to queries from Marriott Corporate on a timely basis. Contacts Corporate Support following the established communicated procedures frequently issued by Regional iT.
Positively interacts with vendors and consultants to obtain quality services, support and pricing for technology projects and operating concerns.
Communicates with peers on a regular basis. Shares information across the peer group that may enable operational improvements.
Through effective decision making, ensures success with each project or system issue by leading the selection/specification process, project management, arranging and overseeing installation, hands on involvement, as well, directing support and troubleshooting at the property.