Guest Service Agent wanted – Marriott Hotel – Dubai

Marriott Marquis Hotel Dubai logo

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Marriott Marquis Hotel Dubai logo
Marriott Marquis Hotel Dubai logo

Posting Date May 28, 2018
Job Number 18001I5C
Job Category Rooms and Guest Services Operations
Location Dubai Marriott Harbour Hotel & Suites, Dubai, United Arab Emirates
 
Dubai is a cosmopolitan city built on irrepressible ambition and unsurpassed luxury. Home to the world’s tallest building, the largest shopping mall and the iconic Palm Jumeirah, it is a place for those who seek the best the world has to offer.

The Marriott Hotels brand, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

A family friendly hotel, the Dubai Marriott Harbour Hotel and Suites is located at the stunning Dubai Marina. An 11-minute stroll from Marina Walk, this upscale all-suite hotel in a high-rise tower features elegantly conceived accommodation, outstanding event and business facilities, a stylish 52nd-floor restaurant/lounge with panoramic views, a trendy British bistro and a coffee shop. And the haven of health and relaxation that is Saray Spa and Fitness Center.

Job Summary

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests’ personal checks and traveler’s checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.