Job Number 18001NJB
Job Category Rooms and Guest Services Operations
Location Sheraton Grand Hotel, Dubai, Dubai, United Arab Emirates VIEW ON MAP
Brand Sheraton Hotels & Resorts
Position Type Non-Management/Hourly
Start Your Journey With Us
At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.
Sheraton Grand Hotel, Dubai, United Arab Emirates.
Located at the forefront of Dubai’s most prominent thoroughfare, the Sheraton Grand Hotel seamlessly connects to the heart of the booming business district. Our hotel is just across from the Dubai World Trade Centre and within walking distance of the Dubai Convention Centre. A short drive will take you to DIFC, Dubai Mall, or downtown, and Dubai International Airport (DXB) is 10 kilometers away. Standing 53 stories tall, the hotel comprises 474 guest rooms and suites, as well as 180 one- to three-bedroom serviced apartments. All accommodations span at least 36 square meters and feature the Sheraton Sweet Sleeper® Bed. Our expansive conference center boasts meeting rooms with natural illumination and state-of-the-art audiovisual technology. The Sheraton Grand Hotel also offers a Sheraton Club Lounge that has extensive services and exciting 31st-floor views.
· To ensure the professional and effective running of the day-to-day Club Rooms and Lounge operations in accordance to all Sheraton Service Standards.
· Responsible for Club GSAs performance improvement by contributing to short and long term training plans and ensuring its implementation.
· Responsible for providing our Club guests and top VIPs with the memorable experience by properly and consistently managing guests preferences.
· Follow and implement Sheraton Club program as per Brand Standards/Guidelines.
· Ensure smooth and efficient settling of the new associates in the job and the team
Ensure Sheraton Club lounge amenities and daily F&B program is on time, food is fresh and presentation is on brand.
Ensure SPG Enrollment for Club bookings daily, MTD, and YTD goals are not only met but exceeded.
Activate the Sheraton Club Brand Differentiator at all times.
Ensure smooth and clear communication between Club GSAs and all other FO, HK, club and Room service associates.
Ensure rooms allocation are made according to guest preferences and requests and based on the information available in Master Arrival Report.
Ensure Check in process meets the welcome arrival module and check out process meets the farewell module at all times with no failure.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
Must have at least 2 years of experience as Club GSA
Must be able to speak, write and converse fluently in English
Must be able to speak in one additional language other than English
Must be proactive