Job Number 18000Q6B
Job Category Rooms and Guest Services Operations
Location The St. Regis Saadiyat Island Resort, Abu Dhabi, Abu Dhabi, UAE
Brand St. Regis Hotels & Resorts
Position Type Non-Management/Hourly
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The iconic St. Regis brand extends its legacy to Abu Dhabi with The St. Regis Saadiyat Island, Abu Dhabi, created by thoughtful Mediterranean architecture and a contemporary interior design.
The award-winning St. Regis Saadiyat Island Resort is the city’s true beachfront leisure address located just 20 minutes from Abu Dhabi International Airport and 10 minutes from the city’s bustling downtown.
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash guests’ checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Security of any reports of theft.