Assistant Events Services Manager (Arabic Speaker), Banqueting at InterContinental Hotels Group Dubai Festival City
Job Number DUB004736
At the moment we are looking for an Arabic Assistant Events Services Manager to join our energetic, enthusiastic and passionate team at InterContinental Hotels Dubai Festival City.
This role reports directly to the Events Services Manager of InterContinental Hotels Dubai Festival City and as Assistant Events Services Manager you will manage the Event Operations and under the general guidance of the Events Operations Manager, maximize guest satisfaction and hotel profitability by managing the conference & banqueting function. All work is carried out in line with the hotel’s guidelines.
Ensures function rooms are set up in accordance with customer specifications by supervising set-up staff and inspecting rooms prior to events.
Delegating task with clear instructions & expectations
Cleanliness & upkeep of Event Centre (Front of house & Back of house)
Providing on job skills training and ensuring continued training sessions for all areas (Waiter, Senior waiter, Bartender, Casuals) to maximize employee productivity and satisfaction
Reviews and evaluates employee performance on regular intervals, maintains detailed records on personnel issues and participates in termination proceedings (as needed).
Control & monitor breakages.
Control and monitor departmental costs on an ongoing basis to ensure performance against budget
Look at future BEO’s for challenges & prepare questions to be asked in BEO meetings to clarify all doubts.
Coordination with other departments on day today requirements. Like stewarding, kitchen, purchasing, housekeeping, engineering, AV etc
Greet function organizers on arrival and ensure that their requests are dealt with.
Oversees facility conditions and advises management as to needed repairs, improvements, potential customer/employee hazards and general maintenance.
Ensure MSS scores are good by taking some feedback from the guests and ensuring the guests are aware of the Link that will be send to them for appraisal.
Monitor and handle guest complaints by following the company procedures and ensuring guest satisfaction.
Required Qualification, Skills and Experience;
Bachelor’s degree / higher education qualification / equivalent in Hotel Management/Business Administration
Must have a minimum of 1 up to 2 years of progressive experience including junior management experience in a five star property hotel or in a complex property.
Possess leadership qualities and able to exercise independent decision making.
High level of passion, enthusiasm and drive for results
Excellent communication skills across all mediums – presentation, telephone, correspondence, face to face etc. in English.
Strong command of Arabic Language is required.
Strong interpersonal skills to develop and foster beneficial relationships