Conrad Hotels & Resorts
A Valet Cashier is responsible for securing guest vehicle keys and accurately collecting and reconciling revenue while providing exceptional hospitality services in an attentive and friendly manner. A Valet Cashier maintains frequent contact with Guests by welcoming them on arrival, assisting with departures, resolves guest challenges when needed and engaged in guest interaction whenever possible.
What will I be doing?
As a Valet Cashier, you will be responsible for receiving and processing all payment methods for vehicle parking charges, courteously and efficiently in accordance with hotel standards. A Valet Cashier maintains frequent contact with Guests by welcoming them on arrival, assisting with departures, resolves guest challenges when needed and engaged in guest interaction whenever possible & gather guest preferences & feedback. A Valet Cashier with the hotel property influences the Guest’s first impression, and therefore, must ensure always offer a professional and welcoming disposition. Specifically, the Valet Cashier will perform the following tasks at the highest level of service:
Communicate parking procedures to guests/visitors.
Review shift logs/daily memo books and document pertinent information in log books.
Complete audit of parked vehicles with vehicle claim tickets,resolve discrepancies, and submit list for charges to be posted by Accounts
Comply with Company brand standards at all times
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs
Speak with others using clear and professional language
Maintain frequent contact with regular Guests and visitors
Ensure cleanliness and safety of all hotel vehicles
Keep up to date on all hotel services as well as VIPs and special events
Be knowledgeable on external locations, attractions, and landmarks in the vicinity
Project a professional manner with an emphasis on hospitality and guest service
What are we looking for?
A Valet Cashier serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Previous experience working within the hotel, leisure, and/or retail sector
Excellent communication and people skills who can handle a high volume, fast paced work environment.
Calm, courteous, and discreet demeanor
A good knowledge of the area and the country in general, preferred
A passion for working on team as well as autonomously
Passion to serve guests
Previous cash handling experience