DPR1930 – Team Leader Front of House
Contract Type: Full Time | Permanent Function: Food and Beverage Closing Date: 30 November 2018 Location: Dubai, U.A.E.
In a never before seen experience, Dubai Parks and Resorts hosts MOTIONGATE™ Dubai – a destination that brings visitors in direct contact with their favorite characters and stories. We are inviting everyone to play a part and as a team member of MOTIONGATE™ Dubai, you’ll enjoy all the fun that comes with an exciting career. You’ll work with a cast of amazingly talented and inspiring people in a job that’s so immersive it hardly feels like work. Come and work with an exciting team where we all play a vital part in the story – whether you choose a role serving the delicious food, to maintaining equipment, performing in costume or operating a ride. Whatever your chosen vocation you will help tell compelling, enduring stories and create memories for our guests that will last a lifetime.
Play Your Part
In this role you will be responsible to maintain the outlet in accordance with all the Mandatory, Statutory and Local guidelines in storing, handling of Food and Beverage items from the outlet and all other related duties. To supervise job performance of junior colleagues and make sure colleagues are performing in line with their job descriptions and Standard Operating Procedures.
Manage the daily operations in the restaurant.
Supervise the processes put in place for efficiency and make sure the desired results are achieved.
Motivate colleagues to achieve set targets for guest satisfaction and revenues.
Proactively identify problems that could hinder the operations and take required action plans.
Hold daily briefings in the restaurant to review revenues, policies and procedures and communicate to colleague relevant information in regards to the operations.
Conduct appraisals for colleagues in the set time period.
To operate all equipment in the outlet in accordance with the Standard Operating Procedure in order to ensure that the guest receives the highest standards of Food Quality and Service at all times.
To supervise the implementation of the Standard Operating Procedure and Emergency Action plans at all times in order to provide standard products to the guest and a safe work environment to the colleagues.
To supervise and see that the outlet is maintained in accordance with all the Mandatory, Statutory and Local guidelines in storing, handling and selling of Food and Beverage items from the outlet in order to be in accordance with the set guidelines of Dubai Municipality.
To provide general assistance in the preparation of facilities for special functions, themed evenings in order to deliver required services.
To check on set standards in relation to personal grooming, presentation of uniform, time keeping in order to ensure that the guest will leave with a favourable impression of the colleagues and facilities they had visited.
To schedule a team for selling in the park on a daily basis or as necessary in order to promote up-selling to increase revenue.
To administer all the food, paper and cash handling controls on a daily basis in order to take appropriate actions to maximize the profit margins of the outlet.
Do daily duty rosters for the colleagues.
To discuss performance issues with junior colleagues motivate them to perform and document good and bad performance.
To adhere to all safety rules and regulations on the job.
Certification in Basic Food Hygiene Assessment level 1 required.
To carry out any other duties required as per management.
Follow Company wardrobe and grooming guidelines at all times
Adhere to Company policies and procedures with regards to behaviour, performance and conduct whilst at work and when using Company accommodation and other provided facilities
Are You a Star?
In order to be qualified for this role you should possess the below criteria:
High School Certificate.
Basic Food Hygiene Certification.
Cash handling experience using Point Of Sales Systems.
One year of experience in a similar role.
Fluent in speaking English
Excellent customer service skills
Cash Handling skills
Basic Computer skills
Cash handling experience of AED dirham and foreign currencies
Good Team Player
Ability to speak additional languages