Front Desk Manager wanted at Renaissance Downtown Hotel – Dubai

Renaissance Dubai Hotel Downtown Dubai

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Renaissance Dubai Hotel Downtown Dubai
Job Number 18002MDK
Job Category Rooms and Guest Services Operations
Location Renaissance Downtown Hotel, Dubai, Dubai, United Arab Emirates VIEW ON MAP
Brand Renaissance Hotels
Schedule Full-time
Relocation? No
Position Type Management

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You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask “why” when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place. You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it’s a place to discover, a place in the world with style like yours. That’s why we’re not just looking for anyone. We’re looking for someone like you.

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust, respect, and cooperation among team members.

• Serving as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Responds to and handles guest problems and complaints.

• Sets a positive example for guest relations.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to individuals.

• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

• Ensures employees understand customer service expectations and parameters.

• Interacts with guests to obtain feedback on product quality and service levels.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

• Supervises same day selling procedures to maximize room revenue and control property occupancy.

• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.

• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

• Participates in employee progressive discipline procedures.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Performs all duties at the Front Desk as necessary.

• Runs Front Desk shifts whenever necessary.

• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

Practice Lead – Highways & Utilities wanted at ATKINS – Abu Dhabi

Atkins global logo

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Atkins global logo
Atkins global

ref: ME-006115
Roads & Bridges
Abu Dhabi
The new Design and Engineering Division (D&E) in Atkins Middle East & Africa Business brings together the capabilities of talented engineers, architects and other professionals facing the Transportation, Real Estate, Water and Defence markets.

We have a requirement for a Practice Lead Highways & Utilities to be appointed to lead the team in Abu Dhabi. This role plays a key part in the overall practice team, shaping our overall technical competency and direction of the established highway and utilities teams.

The Practice Lead Highways & Utilities (PLHU) will work with the Deliver Work Director and the Market Directors using their business plans to develop a highways team resource plan which includes GDC resource. The PLHU will also maintain staff development and training plans for the team. Develop the new skills and capabilities in the practice to address the new sectors and services such as Intelligent Mobility. The PL will undertake the above activity whilst ensuring target utilisation and productivity is met within the practice.

Principle Requirements

Experience in management or leadership role, preferably in the same sectors or alternatively in comparable areas of technical and professional delivery.
Lead a practice recognised for technical excellence and demonstrate ability to flexibly respond to business needs
Proven track record of successful delivery of major infrastructure projects from concept to detailed design and completion of construction
Strong collaborative behaviours to interface with clients, other members of the D&E team, GDC and other suppliers.
Whilst experience and knowledge of the Middle East market and in particular the highways and utilities sectors is a distinct advantage, it is not an absolute requirement for the role.

Key Responsibilities

Technical leadership on large multi-disciplinary project delivery
Build and motivate a team and demonstrate good leadership qualities
Manage and report on business performance and assist in the preparation of budgets and forecasts
Ensure compliance with Health & Safety regulations and ensure that a good Health & Safety culture is engendered within the office.
Staff recruitment, retention and development making sure staff reach their performance potential
Develop a highly motivated and performing team creating opportunities for the development of individuals
Provide technical expertise on a variety of large engineering projects
Oversee designs and budgets and drive projects from tender to delivery in a multi-disciplinary environment
Lead single discipline bids and provide significant input into multi-disciplinary bids
Continue to build relationships with existing clients, securing repeat business and identifying additional business opportunities
Increase your networking profile with both internal and external clients

Staff-Housing Coordinator wanted at Ritz hotel – Dubai

Ritz Carlton hotel Dubai

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Ritz Carlton hotel Dubai
Ritz Carlton hotel Dubai

Job Number 18002LQP
Job Category Housekeeping & Laundry
Location The Ritz-Carlton, Dubai, Dubai, United Arab Emirates VIEW ON MAP
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

The impact you’ll make

When one of our ladies or gentlemen employees walks into any of their rooms – imagine that first look around they take. Followed by that sigh of relief because they’ve arrived to their home away from home. Everything is exactly in its place.

What you’ll do

Assisting our Housing coordinator and Asst. Housing manager in organizing the rooms for our new coming employees;
Clean their rooms upon arrival and maintain the cleanliness on the common spaces (recreation room, washing room area, TV Room, etc.);
Identify maintenance issues and resolve or report them immediately;
Organize bus transportation or airport pickups;
Handling employees complaints and incidents;
Support the Human Resources team with wellbeing activities, recognition programs and other big events (Staff Party, Appreciation Week, etc.);
Perks you deserve

We’ll support you in and out of the workplace by offering:

Team-spirited coworkers
Encouraging management
Wellbeing programs
Learning and development opportunities
Discounts on hotel rooms, gift shop items, food and beverage
Recognition programs

Technical Manager wanted at AECOM – Dubai

aecom logo

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aecom logo
aecom logo

Job Summary
AECOM serves as the Project Manager and Cost Manager on the project. The project is an aerospace facility located in Al Ain, United Arab Emirates and involves the construction of 28 technically complex buildings, with a built-up area of over 1.5 million square feet. When completed will be the largest aircraft maintenance, repair and overhaul center in the world. The project is currently on track to achieve an Estidama 3 pearl rating for its Head Quarters Building and 2 pearl rating for all other buildings.

The project requires a Technical Manager with a strong and well-rounded MEP background to support the team in managing the completion of construction and testing / commissioning activities, obtaining final Authority approvals and closing out the project.

Job Duties

The Technical Manager will report directly to the Project Director and will be responsible for the following:

Acting as the focal point on the project for all technical issues;

Managing and overseeing multiple 3rd party consultants (design, supervision, technical advisory, environmental and commissioning) assigned to the project;

Liaising with the client’s technical team and coordinating all technical issues with the contractor and consultants;

Monitoring, coordinating and tracking testing & commissioning activities, resolution of non-compliance issues, snagging / de-snagging, design reviews, material submittals, shop drawing reviews and close-out issues (i.e. As-builts, O&Ms, client training and warranties);

Supporting the commercial team’s assessments (including costings) for commercial matters / claims related to technical matters and flagging any issues which are considered deviations to the Employer’s Requirements;

Monitoring and coordinating the works to ensure compliance with authority approvals and to obtain any necessary permits for taking over and occupancy (e.g. Civil Defense, Building Completion Certificate, Estidama and Uptime Certification of data center)

Specific Skills Required

Capable of providing quick rough order time / cost / technical assessments for MEP related works

Experience on fast-track projects or demanding works environments

Must be willing to spend a substantial amount of time in the field (not a desk job)

Strong English language verbal and written communication skills

Ability to explain and present technically complex issues and their solutions in a simplified manner to executive / board level stakeholders

Must have a mindset of finding on-the-spot / practical solutions for technical issues

Team player, cooperative and positive natured individual

Minimum Requirements

15+ years (20+ preferred) in a technical manager capacity with a well-rounded MEP / Testing & Commissioning / Fire Life Safety background

Majority of experience should be project site based

Substantial work experience in the GCC (UAE – Abu Dhabi / Al Ain major plus)

Extensive and demonstrable design and build project experience

Technical management role on several large scale (USD 500 million+) or technically complex projects

Additional Comments

Substantial work experience in the GCC (UAE – Abu Dhabi / Al Ain major plus)
Preferred Qualifications

BS in Mechanical or Electrical engineering (MS or higher preferred)

Chartered / Professional registered Mechanical or Electrical engineer

Electrical Inspector-Buildings wanted at AECOM – Dubai

aecom logo

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aecom logo
aecom logo

Job Summary
AECOM is currently seeking Electrical Inspector-Buildings for Dubai location.The Electrical Inspector will ensure the contractors are compliant with the contract documents, coordinate on a daily basis with the other teams to document and verify the quality and quantity of work performed by the Contractor and process the incoming Inspection Requests and technical submittals, and perform the necessary actions.

Job Duties:
Reading and understanding the package contract documents, detailed drawings, specifications, and health and safety measures, together with any associated updates.
 
Ensuring the contractor(s) are complying with the standards and specifications of the contract documents through observation, measurements, and testing as well as tracking quality assurance progress.

Maintaining records of the contractor manpower and equipment daily resources.

Undertaking all site supervision and inspections when required or instructed by the Resident Engineer (RE) or the Assistant Resident Engineer (ARE).

Documenting, in the areas assigned to the Inspector, the contractor’s personnel and equipment, activities observed, location of activities, reason for activities, and means and methods utilised.

Additionally, report on materials delivery and following and implementing any site instructions made by the leader. Apply and implement all quality controls and quality procedures of the site.

Follow up and implement any site instructions made by the leader.

Apply and implement all quality controls and quality procedures of the site.

Prepare any site measurements and surveying checks needed by the leader

Monitoring conformance to quality, performance, and/or code requirements by performing inspection duties.

Monitor Health and Safety of the construction works and report on violations

Specific Skills Required:

Good knowledge in basic design requirements, familiar with Electrical methodologies and installation processes and procedures. Knowledge of the Building Codes.

Experience in Buildings of all types in particular high-rise, mixed use residential and commercial, retail and hospitality.

Effective oral and written communication skills.

Competent at writing reports – can present views clearly and concisely in good written English.

Detailed knowledge of construction techniques.

Minimum Requirements

Experience in Electrical related type projects required. Candidates must have experience in Construction Supervision with a Consultancy with a minimum of 7 years of overall experience (minimum 5 years in the UAE)
Preferred Qualifications

For the Inspector position, a Diploma in Engineering is required. For candidates who wish to progress onto Engineer level – a related Degree is required in the Engineering fields.

Safety training or certification would be a plus

F&B Supervisor wanted at Aloft hotel – Dubai

Aloft Palm hotel Jumeirah Dubai

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Aloft Palm hotel Jumeirah Dubai
Aloft Palm hotel Jumeirah Dubai

Job Number 18002JZ0
Job Category Food and Beverage & Culinary
Location Aloft Dubai South, Dubai
 
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Located at the entrance of Al Maktoum International Airport, the world’s busiest airport in the making, Aloft Dubai South is strategically located within the Dubai South district, providing all-round access to the emirate’s largest business hubs, free zones and tourist attractions, like Dubai Parks & Resorts.

Designed for the “always-on” global travelers, the hotel provides an attitude and an ambiance that is just as forward-thinking and bold as the neighborhood it is located in. All 145 loft-inspired rooms and suites embody style and technology, while four B&F venues, including the brand’s signature W XYZ® Bar, set the stage for a vibrant social scene. Other amenities include four tactic meeting rooms, re:charge – the fully equipped fitness centre and an outdoor Splash pool.

At Aloft Hotels we’re wired for next generation travelers who love open spaces, open thinking, and open expression. Aloft provides a space where style is necessary, social scenes are vibrant, and where the only direction is forward. Our guests are tech savvy and confidently social, with an eclectic style they’re not afraid to show. We understand what our guests need, so we provide an affordable option for the tech-savvy design guru. We’re looking for innovative

Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.

IT Team Leader wanted at ADCB bank – Abu Dhabi

ADCB bank Abu Dhabi logo

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ADCB bank Abu Dhabi logo
ADCB bank Abu Dhabi logo

Expiry Date: 2018/11/05
Ref. JB3834764
MPR-13869 IT Team Leader – UAE VAT Strategic

Job Description
To undertake business and technical requirement analysis, translate business requirements into technical solutions, transfer technical knowledge to relevant stakeholders and provide support for production systems, technology projects and changes in addition to supporting the Project Manager and managing vendors in order to ensure timely and quality project delivery and systems support

1.
Project Management
Contribute and support the Project Manager in the delivery of technology enabling change initiative projects and IT deliverables in high priority, medium or strategic level for respective IT functional area adopting Project Management framework principles in compliance with ADCB standards
Participate and contribute in business requirement analysis, RFP process, project approvals and assist the Project Manager in the overall project administration for project delivery in order to ensure that business expectations are met
Review solutions provided by vendors against the project requirement, assist the business in understanding system functionality, coordinate for project and change delivery, testing and deployment in order to ensure smooth and trouble free transition in production environment

2.
System Management
Manage production applications and systems, analyse incidents and trouble shoot issues, provide solutions and coordinate with stakeholders for deployment of fixes, testing and production implementation of releases in order to facilitate banking operations and un-interrupted customer service
Coordinate and support problem management, change management, conducting IT health check, capacity planning, patch deployment, risk profiling, system integration, in order to ensure bank’s technology systems are secured and robust
3.
System Development
Direct team members in the areas of application design,
programming concepts, database designing, web application deployment, integration methods and configuration
Evaluate business requirements, conduct Technical analysis including assessment of size, complexity, technical dependencies and extend of testing required, estimate effort, cost and timelines to enable business to cost benefit analysis
Contribute and provide assistance in software testing, implementing integration methods, software deployment, problem and change management process in order to ensure successful implementation and usage of the system to facilitate banking operations
4.
People Management
Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximise own and employee contribution to business performance
Organise and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems

5.
Policies, Processes, Systems and Procedures
Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders
6.
Continuous Improvement
Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programmes and projects in line with the bank’s standards
7.
Customer Service
Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions

Skills
Minimum Experience
At least 8 years of experience in Information Systems with 2 years in a managerial capacity with knowledge in management of applications/systems
Minimum Qualifications
Bachelor’s degree in IT/Computer Science
Professional Qualifications
PMP/ Prince 2 certification or equivalent
ITIL certification or equivalent
Knowledge and Skills
Planning and prioritisation
Vendor management
Team leadership
Solution design
Architecture principles including service oriented architecture
Application development tools
Infrastructure/operating platforms
Software testing
Software change management
Software configuration management
Application support and maintenance
Incident management
Presentation and collaboration tools
Banking functionality and operations
Information security

Knowledge of service tax and their accounting
Operational knowledge of tax life cycle process
Exposure to accounting and regulatory reporting
Application Architecture & Solution Design
Strong database and technical experience spanning across DBs, Integrations methods like Web Services, XML, JSON, SOAP

IT Systems Manager wanted at ADCB bank – Abu Dhabi

ADCB bank Abu Dhabi logo

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ADCB bank Abu Dhabi logo
ADCB bank Abu Dhabi logo

Expiry Date: 2018/11/05
Ref. JB3834778
MPR-14101 IT Systems Manager (Digital Marketing)
 
Job Description
To lead and manage technology projects and change initiatives, align technology capabilities with technology and business strategies and needs while effectively allocating resources to support business with the implementation, management and maintenance of the assigned portfolio of banking applications

1.
System Management
Manage a portfolio of banking applications along with managing key support processes like problem management and incident management and ensure effective performance monitoring metrics, dashboards and service levels are in place and utilised

Undertake complex technical evaluations of existing infrastructure and ensure priorities are assessed and defined in order to determine upgrade capacity plans and needs that will enhance system performance and put forward comprehensive recommendations Lead capacity planning for new and existing systems and in the resulting technology change that may impact future development in technology services and systems within the bank
Lead development and implementations of processes for ensuring that overall architecture and systems integration of the respective systems acquired by the Bank has a commonality and direction which will be sustainable for the foreseeable future in both banking and technology perspectives

2.
Project Management and Change Delivery
Manage and ensure delivery of multiple technology projects and change deliverables in a high priority, medium or strategic level for respective functional area within time and budget, developing project approvals, RFPs, technical documents, procedures, transition plans while contributing to development of detailed business cases in line with the required standard
Lead the adoption of Project Management framework principles in compliance with ADCB standards while recommending improvements to ensure efficient project delivery
Lead the design, development and implementation of technology solutions through business and application architecture principles and maintain efficient and agile technology for the business
Evaluate technology capabilities, system architecture and solution fitment of system design, development, integration and implementation in order to ensure that the developed solutions / systems meet bank’s expansion and technology services requirements

3.
Business Alignment
Co-ordinate with business stakeholders to understand the business unit’s technology requirements and assist them in translating these requirements into IT project deliverables
Contribute to the identification of opportunities for continuous improvement of IT systems, processes, and practices taking into account international best practice, improvement of business processes, cost reduction, and productivity improvement
Manage business technology initiatives and ensure that technology provisions are alighted with business priorities and requirements

Skills
Minimum Experience
At least 12 years of experience in technology services with a banking industry background, with at least 3 – 5 years in a managerial capacity for management of financial applications/technical systems
Minimum Qualifications
Bachelor’s degree in IT/Computer Science or equivalent
Professional Qualifications
PMP/Prince 2 certification or equivalent
ITIL certification or equivalent
Knowledge and Skills
Capacity planning
Negotiating and mediating
Portfolio and project management
Data management
Emerging technologies

Enterprise architecture
Information management
Information security
Information technology policy and planning
Information technology service operations
Software engineering and development
Systems analysis and design
Mobility and internet banking technologies
System monitoring and capacity planning
In-depth banking functionality and operations knowledge in at least 3-5 of the following; Core banking, lending, deposits, customer relationships and accounts, workflows and business processes, customer channels, payments and collection, cash management, cards and loyalty, middleware technology, business intelligence and analytics, trade finance, treasury systems, compliance and risk systems, ATM/Pos acquiring, telephony and voice systems

IT Team Leader wanted at ADCB bank – Abu Dhabi

ADCB bank Abu Dhabi logo

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ADCB bank Abu Dhabi logo
ADCB bank Abu Dhabi logo

Expiry Date: 2018/11/05
Ref. JB3834782
MPR-5967 IT Team Leader – IT Treasury, Risk and Wholesale Banking

Job Description
To undertake business and technical requirement analysis, translate business requirements into technical solutions, transfer technical knowledge to relevant stakeholders and provide support for production systems, technology projects and changes in addition to supporting the Project Manager and managing vendors in order to ensure timely and quality project delivery and systems support

1.
Project Management
Contribute and support the Project Manager in the delivery of technology enabling change initiative projects and IT deliverables in high priority, medium or strategic level for respective IT functional area adopting Project Management framework principles in compliance with ADCB standards
Participate and contribute in business requirement analysis, RFP process, project approvals and assist the Project Manager in the overall project administration for project delivery in order to ensure that business expectations are met
Review solutions provided by vendors against the project requirement, assist the business in understanding system functionality, coordinate for project and change delivery, testing and deployment in order to ensure smooth and trouble free transition in production environment

2.
System Management
Manage production applications and systems, analyse incidents and trouble shoot issues, provide solutions and coordinate with stakeholders for deployment of fixes, testing and production implementation of releases in order to facilitate banking operations and un-interrupted customer service
Coordinate and support problem management, change management, conducting IT health check, capacity planning, patch deployment, risk profiling, system integration, in order to ensure bank’s technology systems are secured and robust
3.
System Development
Direct team members in the areas of application design,
programming concepts, database designing, web application deployment, integration methods and configuration
Evaluate business requirements, conduct Technical analysis including assessment of size, complexity, technical dependencies and extend of testing required, estimate effort, cost and timelines to enable business to cost benefit analysis
Contribute and provide assistance in software testing, implementing integration methods, software deployment, problem and change management process in order to ensure successful implementation and usage of the system to facilitate banking operations
4.
People Management
Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximise own and employee contribution to business performance
Organise and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems

Skills
Minimum Experience
At least 8 years of experience in Information Systems with 2 years in a managerial capacity with knowledge in management of applications/systems
Minimum Qualifications
Bachelor’s degree in IT/Computer Science
Professional Qualifications
PMP/ Prince 2 certification or equivalent
ITIL certification or equivalent
Knowledge and Skills
Planning and prioritisation
Vendor management
Team leadership
Solution design
Architecture principles including service oriented architecture
Application development tools
Infrastructure/operating platforms
Software testing
Software change management
Software configuration management
Application support and maintenance
Incident management
Presentation and collaboration tools
Banking functionality and operations
Information security

JP Attached, Good understanding of Risk Management, Credit Approval process and Credit Risk analytical function including basic knowledge on banking products and modules
Working experience in supporting implementation of Credit approval workflow, Limits management, Loan processing and Risk Management Systems.
Experience in requirement gathering, writing functional & technical specifications, UAT support, and transition planning and production deployment.
Knowledge and expertise on basic programming languages & database operations and various types of Integrations method

Restaurant Manager wanted at Buddha Bar Beach – Abu Dhabi

Buddha Bar Restaurant Dubai

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Buddha Bar Restaurant Dubai
Buddha Bar Restaurant Dubai

Job Number 18001DA8
Job Category Food and Beverage & Culinary
Location The St. Regis Saadiyat Island Resort, Abu Dhabi
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Buddha-Bar Beach is the brand new concept of luxurious summery lifestyle and dining. In Buddha-Bar, the East and the West came together, creating a fascinating experience of taste, music and style; in Buddha-Bar Beach Abu Dhabi, these two worlds collide, creating an unmet adventure where time stands still. Utter bliss and repose in the chic cultural district of Saadiyat Island, titillating tastes from around the world and the reverent awe awoken by the mystifying sunsets, you can expect nothing less from the Buddha-Bar Beach Abu Dhabi.

The iconic St. Regis brand extends its legacy to Abu Dhabi with The St. Regis Saadiyat Island, Abu Dhabi, created by thoughtful Mediterranean architecture and a contemporary interior design.

The award-winning St. Regis Saadiyat Island Resort is the city’s true beachfront leisure address located just 20 minutes from Abu Dhabi International Airport and 10 minutes from the city’s bustling downtown.

JOB SUMMARY

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence.

• Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.

• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

Leading Food and Beverage Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Serves as a role model to demonstrate appropriate behaviors.

• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Ensures and maintains the productivity level of employees.

• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.

• Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.

• Ensures compliance with all applicable laws and regulations.

• Ensures compliance with food handling and sanitation standards.

• Ensures staff understands local, state and Federal liquor laws.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

• Establishes guidelines so employees understand expectations and parameters.

• Monitors alcohol beverage service in compliance with local laws.

Mixologist wanted at Renaissance hotel – Dubai

Renaissance Dubai Hotel Downtown Dubai

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Job Number 18002IC2
Job Category Food and Beverage & Culinary
Location Renaissance Downtown Hotel, Dubai, Dubai, United Arab Emirates VIEW ON MAP
Brand Renaissance Hotels
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask “why” when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place. You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it’s a place to discover, a place in the world with style like yours. That’s why we’re not just looking for anyone. We’re looking for someone like you.

Our jobs aren’t just about mixing drinks. Instead, we want to build an experience that is memorable and unique. Our bartenders have the basics down, but are constantly on the look-out for new trends, micro-local offerings, and discoverers’ evolving needs. They are not just a beverage enthusiast, but also the host of the space. Their role goes beyond the bar itself to take ownership of discoverer service more broadly and do what needs to be done. Mixologists will use their knowledge and expertise to make the bar look and function flawlessly. They will build relationships with others across the hotel and in the community, to anticipate and deliver on our discoverers’ needs. They should be passionate about the discoverer service experience, but also have an eye for detail – from the money that moves through their hands, to the information they provide to discoverers, to the quality of their drinks.

Technical Manager wanted at AECOM – Dubai

aecom logo

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Business Line Program Management
Position Title Technical Manager, Dubai
United Arab Emirates – Dubai
Dubai
Job Summary

AECOM serves as the Project Manager and Cost Manager on the project. The project is an aerospace facility located in Al Ain, United Arab Emirates and involves the construction of 28 technically complex buildings, with a built-up area of over 1.5 million square feet. When completed will be the largest aircraft maintenance, repair and overhaul center in the world. The project is currently on track to achieve an Estidama 3 pearl rating for its Head Quarters Building and 2 pearl rating for all other buildings.

The project requires a Technical Manager with a strong and well-rounded MEP background to support the team in managing the completion of construction and testing / commissioning activities, obtaining final Authority approvals and closing out the project.

Job Duties

The Technical Manager will report directly to the Project Director and will be responsible for the following:

Acting as the focal point on the project for all technical issues;

Managing and overseeing multiple 3rd party consultants (design, supervision, technical advisory, environmental and commissioning) assigned to the project;

Liaising with the client’s technical team and coordinating all technical issues with the contractor and consultants;

Monitoring, coordinating and tracking testing & commissioning activities, resolution of non-compliance issues, snagging / de-snagging, design reviews, material submittals, shop drawing reviews and close-out issues (i.e. As-builts, O&Ms, client training and warranties);

Supporting the commercial team’s assessments (including costings) for commercial matters / claims related to technical matters and flagging any issues which are considered deviations to the Employer’s Requirements;

Monitoring and coordinating the works to ensure compliance with authority approvals and to obtain any necessary permits for taking over and occupancy (e.g. Civil Defense, Building Completion Certificate, Estidama and Uptime Certification of data center)

Specific Skills Required

Capable of providing quick rough order time / cost / technical assessments for MEP related works

Experience on fast-track projects or demanding works environments

Must be willing to spend a substantial amount of time in the field (not a desk job)

Strong English language verbal and written communication skills

Ability to explain and present technically complex issues and their solutions in a simplified manner to executive / board level stakeholders

Must have a mindset of finding on-the-spot / practical solutions for technical issues

Team player, cooperative and positive natured individual

Minimum Requirements

15+ years (20+ preferred) in a technical manager capacity with a well-rounded MEP / Testing & Commissioning / Fire Life Safety background

Majority of experience should be project site based

Substantial work experience in the GCC (UAE – Abu Dhabi / Al Ain major plus)

Extensive and demonstrable design and build project experience

Technical management role on several large scale (USD 500 million+) or technically complex projects

Additional Comments

Substantial work experience in the GCC (UAE – Abu Dhabi / Al Ain major plus)
Preferred Qualifications

BS in Mechanical or Electrical engineering (MS or higher preferred)

Chartered / Professional registered Mechanical or Electrical engineer

What We Offer

AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It’s a place where you can apply your skills to some of the world’s most challenging, interesting, and meaningful projects worldwide. It’s a place that values the diversity of our areas of practice and our people. It’s what makes AECOM a great place to work and grow. AECOM is an Equal Opportunity Employer.

NOTICE TO THIRD PARTY AGENCIES: Please note that AECOM does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, AECOM will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, AECOM explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of AECOM.

Job Category Program and Project Management

Business Group Design and Consulting Services Group (DCS)

Country United Arab Emirates

Position Status Full-Time

Requisition/Vacancy No. 195901BR

Civil Technician wanted at SERCO – Dubai

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Civil Technician – Success Profile
Base location: Dubai, United Arab Emirates
 
Key purpose
The purpose of this position is to provide effective engineering and maintenance services covering the building structures of stations, depots, system ancillary buildings, sub-stations, cutting embankments and walls, tunnels, car parks, signage and related ground level infrastructure for Serco Dubai Metro.

Structure and reporting relationship
This position reports directly to the Civil Team Leader.
This position does not manage a team.
Based on the specific requirement of the role

Key accountabilities

Assist the Civil Team Leader in carrying out all level of preventive and corrective maintenance activities and minor modifications on buildings and structures including stitching, grouting, scaffolding, pressure pointing, re-casing and general structural repairs and finishes
Follow the appropriate maintenance procedures and instructions to ensure compliance with the requirements
Maintain accurate maintenance records of buildings and structures work accomplished and other information using a computerised maintenance management system
Assist the Civil Team Leader or other technical support staff to implement complex systems or new projects
Ensure the maintenance tools and equipment are in good condition
Perform shift and emergency duties when required
Perform and carry out duties as instructed/directed by the Civil Team Leader and other senior civil maintenance staff
Essential technical and professional skills, knowledge and qualifications

Knowledge

Vocational trade certificate or diploma in civil engineering discipline or equivalent

Skills

Ability to use and calibrate various electro-mechanical tools and equipment for building maintenance
Ability to write simple technical reports, routine business correspondence, prepare method statements and drawings as required
Possess good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment
Strong organisational skills, detail oriented, and the ability to handle multiple priorities
Holder of a valid driving license with a good driving skill and experience

Experience

Minimum 1 year of relevant working experience in the maintenance of buildings and structures activities, such as general structural maintenance and repairs of buildings, viaducts and tunnels
Experience in structural stitching, grouting, scaffolding, pressure pointing, re-casing and general structural repairs is preferable

Additional / special features of the role

Safety Critical Competencies:

Communicating with persons responsible for controlling movement of trains and electricity to power rail
Communicating with Controllers (Operations, Communications or Maintenance)
Communicating with other persons responsible for driving, dispatching and controlling the movement of rail vehicles
Communicating with persons responsible for a Track Possession, Worksite or movements of rail vehicles within a Possession
Multi skilled. Either covers full skill in two or more skill areas, or in a regulated rail environment
Typically has second sign off responsibility
Ensure compliance with the Serco Management System and all relevant business
processes, procedures and work instructions to deliver all work with appropriate quality and
governance standards
Ensure security and integrity of all data provided including reporting performance, finance
and customer information; reference Serco non-disclosure policy
To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities
Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process
Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities
Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process
SAE Responsibilities and Information Security Responsibilities

Awareness of the Integrated Management System and the content of the Safety, Assurance & Environment and Information Security Policy Statements
Understand the personal responsibilities and contribution of their staff (including subcontractors) in achieving compliance with the Integrated Management System, Competence Management System requirements, control measures and legal requirements
Ensure any environmental impacts, job safety analysis, information security risk assessments and competence assessments within their area of responsibility are embedded in the management systems, and communicated to those affected with a complete understanding of the potential consequences of departure from the arrangements in place
Exercise a personal duty of care for their own health, safety and welfare including those affected by the acts or omissions and promote the same within their area of responsibility
Use safety equipment (including PPE) as required and ensure that this is also enforced within their departments amongst subcontractors and third parties working in Serco’s controlled premises/systems
Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental
Promote a good SAE and Information Security culture amongst their peers, subcontractors and third parties

IT Supervisor & IT Coordinator wanted at W hotel – Dubai

w hotel dubai

APPLY HERE (IT SUPERVISOR)

APPLY HERE (IT COORDINATOR)

 

w hotel dubai
w hotel dubai

IT supervisor
 
Job Number 180004WA
Location W Dubai – The Palm, Dubai
 
Troubleshoot and resolve technical problems or issues related to computer software and systems. Provide technical guidance and recommendations to resolve business problems. Analyze, recommend, and implement process improvements. Enter commands and activate controls on computer and peripheral equipment to integrate and operate equipment. Troubleshoot, modify, support, manage, and maintain applications programs and user accounts. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Train or instruct users in the proper use of hardware or software. Manage and coordinate planning, design, operations, maintenance, and resource allocation of telecommunications activities, including client/server support and strategic and tactical planning. Consult with and advise others on administrative policies and procedures, technical problems, priorities, and methods related to telecommunications.
Visually verify information. Enter and locate information using computers/Point of Sale (POS) systems.

————————————————————————————

IT Coordinator

Job Number 180004WB

Follow all company policies and procedures; protect company assets. Address guests’ service needs. Exchange information with other employees using electronic devices. Develop and maintain positive working relationships with others. Communicate with other IS personnel to troubleshoot and resolve technical problems or issues related to computer software and systems, internet access, hardware and peripheral equipment. Refer major problems or defective products to vendors/technicians. Respond to program error messages by finding and correcting problems or terminating the program. Enter commands and activate controls on computer and peripheral equipment. Inspect, test, and diagnose computer equipment and systems. Maintain inventory of all technology devices. Maintain computer networks, support server system(s), and supporting software. Provide network communications support. Maintain and upgrade hardware, software and website technical architecture related to hardware and telecommunication connectivity. Perform system backups. Provide end-user support. Manage user accounts, including set up, removal, and resetting passwords in order to ensure confidentiality and proper use. Install, configure, and modify workstations. Modify workstations, including set up of cables, desktop computers, laptops, docking stations, and printers. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Secure all backup tapes and computer/telephone rooms. Educate users regarding procedures for securing Personal Identifiable Information (PII). Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Senior Façade Engineer wanted at AECOM- Dubai

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Business Line Building Engineering
Position Title Senior Façade Engineer
United Arab Emirates – Dubai
Dubai

AECOM is currently seeking Senior Façade Engineer. We deliver creative solutions for building projects for industry, government, commercial and leisure sectors. Our building engineering specialists have expertise in structural and building services engineering, fire engineering, acoustics, facades and seismic design. We embed sustainability principles in every design
 
Job Duties:
 
The successful candidate will assume general responsibilities for façade consultancy input to a wide range of clients and projects and pro-actively contributing to the growth of Façade Design and Engineering capabilities.

This includes responsibility for all design, documentation, administration and compliance with project constraints undertaken for facades, structures and BMU systems.

The following is an overview of responsibilities and performance standards required of you as a Senior Façade Engineer with

Provide façade engineer design and build-ability consultancy, including material knowledge and installation techniques.

Provide detailed engineering computations and analysis as required for report submissions.

Coordinate with client consultants such as architect, structural, sustainability, and acoustic engineers to determine best façade design outcomes.

Project lead internally with respective team colleagues to allow deliverables to be issued to client.

Provide design sketches and reports as required for schematic, design development and constructions phases of projects.

Act as Project Leader on assigned projects and manage projects, site meetings, design workshops and site inspection as required and/or as project planning stipulates

As Team/Project Leader, oversee the work of Sub Consultants/Contractors and review outputs produced by them

As Project Leader, monitor and report on team performance against agreed timelines, and fees/budgets

Assist with preparation and coordination of expressions of interest, tender submissions and similar consulting proposals

The Senior Façade Engineer will be responsible for efficient and profitable completion of all projects and tasks under their control whilst maintaining excellent technical standards and client satisfaction

Liaise with other staff, project teams, associated consultants and clients and assist in building and maintaining relationships with all of these.

Minimum Requirements

Taking the lead role as the facade designer applicable to all elements of design delivery from contract award to practical completion of projects.

Partnering within the Design Department, specifically working with the Drawing Production, Structural – Engineering Managers and Document Control.

Carry out design engineering for a variety of different structures.

Project management and administration on a daily basis.

Review contractor shop drawings and calculations.

Attend inspections during construction, installation and fabrication of concrete and steel structures.

Communicate with design team and technical director on a daily basis.

Preferred Qualifications

Bachelor degree in Structural Engineering, Civil Engineering or equivalent. Master degree preferred.
What We Offer

AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It’s a place where you can apply your skills to some of the world’s most challenging, interesting, and meaningful projects worldwide. It’s a place that values the diversity of our areas of practice and our people. It’s what makes AECOM a great place to work and grow. AECOM is an Equal Opportunity Employer.

NOTICE TO THIRD PARTY AGENCIES: Please note that AECOM does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, AECOM will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, AECOM explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of AECOM.

Job Category Engineering – Engineering Design

Business Group Design and Consulting Services Group (DCS)

Country United Arab Emirates

Position Status Full-Time

Requisition/Vacancy No. 193195BR

Outlet Manager wanted at Al Maha Arjaan hotel – Abu Dhabi

Al Maha Arjaan hotel Abu Dhabi

APPLY HERE

Al Maha Arjaan hotel Abu Dhabi
Al Maha Arjaan hotel Abu Dhabi

Expiry Date: 2018/10/23
Ref. JB3812284
 
Food & Beverage – Outlet Manager
Al Maha Arjaan by Rotana

Job Description
We are currently seeking for an ambitious, dynamic, and self motivated Food & Beverage professional to organize and direct a team that develops top quality of food & beverage products with prompt, accurate and personalized service.
 
As an Outlet Manager you are responsible to manage Cafe 302, the hotel’s signature outlet and one of Abu Dhabi’s most successful cafes. The priorities are to achieve the highest level of customer satisfaction and quality service while meeting / exceeding financial goals and your role will include key responsibilities such as:

•Responsible for the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours

•Preparing schedules for all employees according to the forecast and within the limits of the staffing guide to ensure adequate manpower at all times

•Conducting regular training sessions with the assigned team in line with the departmental SOP’s

•Evaluating the performance of the assigned team and initiate internal development and promotions

•Maintaining a professional and friendly relationship with the outlet patrons

•Establishing and updating the outlet’s database of regular guests

•Touring the outlet and all related areas frequently, ensuring the highest possible cleanliness and maintenance standards

•Being actively involved in the outlets promotional activities.

Skills
Education, Qualifications & Experiences

You should be a college / university degree graduate with a minimum of two years experiences as a Restaurant Manager or Assistant Restaurant Manager of a large outlet. You must be computer literate with effective communication skills and an excellent command of written and spoken English, along with excellent presentation skills. Beverage and Coffee knowledge is considered a big plus.

Knowledge & Competencies

The ideal candidate will be a hands-on professional with a solid food & beverage background and the passion for quality and excellence. You will be outgoing, creative and eager to share your desire to achieve highest quality service standards with guests and team members

Front Desk Team Leader wanted at Rose Rayhaan – Dubai

Rose-Rayhaan-Rotana-Dubai

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Rose-Rayhaan-Rotana-Dubai
Rose-Rayhaan-Rotana-Dubai

Expiry Date: 2018/10/22
Ref. JB3830828
Front Office – Team Leader – Front Desk
Rose Rayhaan by Rotana
 
Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Team Leader – Front Desk you are responsible to provide professional and customer focused service to our guests, ensuring that their stay will become a memorable experience and your role will include key responsibilities such as:
 
•Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure

•Maintain effective communication with all related departments to ensure smooth service delivery

•Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels

•Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services

•Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner

•Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries

•Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy

•Ensure all guest registrations are completed and correspond with Opera PMS guest information

Skills
Education, Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and spoken English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Restaurant Captain wanted at Amwaj Rotana – Dubai

Amwaj Rotana hotel Jumeirah Beach

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Amwaj Rotana hotel Jumeirah Beach
Amwaj Rotana hotel Jumeirah Beach

Expiry Date: 2018/10/22
Ref. JB3830838
Food & Beverage – Captain
Amwaj Rotana – Jumeirah Beach Residence

Job Description
We are currently looking for young, dynamic, self-motivated Food & Beverage professionals who want to move their careers forward. As a Captain you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
• Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel
• Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests

• Practice good customer relations and attend to customer complaints and queries satisfactorily
• Ensure the Outlet is set-up for service and supervise for a smooth operation
• Direct and supervise the service team to ensure that all duties are performed as per standards
• Ensure that all colleagues have received adequate training to perform their duties
• Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available
• Ensure minimum wastage, breakage and spoilage
• Actively use up selling techniques by exceeding guest expectations and to increase revenue

Skills
Education, Qualifications & Experiences
You should ideally have a diploma / degree in the hospitality field with a maximum of two years experiences in a similar role. You should possess a good knowledge in both written and spoken English and a wide familiarity with Micros would be desirable. Previous experiences in minor leadership and supervisory roles are a definite plus.

IT Supervisor wanted at Cove resort hotel – RAK, UAE

Cove rotana hotel RAK UAE

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Cove rotana hotel RAK UAE
Cove rotana hotel RAK UAE

Expiry Date: 2018/10/22
Ref. JB3830866
 
Information Technology – Information Technology Supervisor
The Cove Rotana Resort

Job Description
We are currently seeking for passionate and dynamic IT professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
As an IT Supervisor your role will include key responsibilities such as:
 
•Monitor the operation and security of all computer hardware and ensure that it is operating properly

•Serve as primary contact for all servicing of computers, printers, etc.

•Maintain a sufficient inventory of all office and computer supplies

•Maintain all hardware and software logs updated as per departmental working procedures

•Maintain the documentation of all hardware configuration and inventory

•Maintain the documentation of the telephone system configuration and all MPT lines

•Understand all the department working procedures and perform the related tasks as described

•Carry out the repairs and maintenance of all PCs, printers, telephones, interactive system, key lock system, etc.

•Maintain all users access request and authorizations (Win2000, E-mail, Opera, Micros, Novell)

•Respond to all users request and provide them with adequate support.

Skills
Education, Qualifications & Experiences

You should have a degree within the information technology field and previous experiences in the same role along with a proven knowledge in the operation and maintenance of the equipment. A good command of English and the ability to fault, find and rectify subsystems are essentials.

Pavement Marking Inspector wanted at AECOM in Dubai,

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Job Summary
AECOM is seeking an experienced Inspector for a road project located in Dubai. The role involves both inspection and the supervision of Road markings construction and maintenance of the project. To ensure that the activities are being executed in accordance with the project specification.

Job Duties:
Ensure the contractor/s compliance with the standards and specifications of the contract documents.
Maintain records of the contractor human and equipment daily resources.
Undertake all site supervision and inspections when required or instructed by the Resident Engineer (RE) or the Assistant Resident Engineer (ARE).
 
Liaise and daily follow up with the contractor. This is to ensure the contractor is managing its resources, health and safety, and equipment needs on the site.

Be familiar with the project’s contract documents, detailed drawings, specifications, and health and safety measures together with any associated updates.

Prepare daily report to the RE or ARE. This includes works orders, materials delivery, and daily inspections program.

Follow up and implement any site instructions made by the RE and ARE.

Apply and implement all quality controls and quality procedures of the site.

Prepare any site measurements and surveying checks needed by the RE or ARE for pipes alignments and levels.

Co-ordinate and co-operate with client project manager during their site inspections in the presence of the RE or ARE.

Monitor contractor QA/QC activities and maintain relevant records.

Assist the ARE and RE in the preparation of any correspondences in compliance with the contract documents and site requirements.

Where site problems are found, work with the RE or ARE to resolve them promptly.

Monitor the start-up, commissioning and handover of the site works. Including maintaining records of the project milestones.

Maintain records of materials tests performed and executed works.

Audit inspections for conformity to contract documents and contractor submitted plans.

Specific Skills Required:

Strong Construction supervision experience.

Well experienced in the civil and infrastructure supervision

High level of critical thinking skills.

High level of numerical skills.

Must have ability to utilize computer technology to access data, maintain records, generate reports etc

Person Specification (Behavioural Attributes):

Confident, with the ability to work either independently or as part of a team

Should be able to work well with other people and to communicate clearly.

Good communication skills

Accuracy & precision of work

Good problem solving skills

Ability to work to deadlines and under pressure

Accountability for assigned work

Minimum Requirements

Minimum 7 years of experience within similar projects, with minimum 3 years in UAE.

Middle East experience preferred

Relevant experience in Road Maintenance works

Relevant experience in the construction and maintenance of Road Marking projects

Preferred Qualifications

Diploma in Civil Engineering

Requisition/Vacancy No. 193862BR

Security Team Leader wanted at Sheraton hotel – Dubai

Sheraton Mall of the Emirates Hotel Dubai

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Sheraton Mall of the Emirates Hotel Dubai
Sheraton Mall of the Emirates Hotel Dubai

Job Number 18000MRY
Job Category Loss Prevention & Security
Location Sheraton Mall of the Emirates Hotel, Dubai
 
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.
 
Patrol all areas of the property; secure rooms; assist guests with room access. Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audit. Monitor Closed Circuit Televisions and alarm systems. Authorize, monitor, and document access to secured areas. Assist guests/employees during emergency situations. Respond to accidents, contact EMS or administer first aid/CPR as required.

Gather information and complete reports. Maintain confidentiality of reports/documents, release information to authorized individuals. Defuse disturbances in accordance with company policies and procedures. Resolve safety hazard situations. Handle all interruptions and complaints. Escort unwelcome persons from the property. Ensure compliance with alcoholic beverage control laws. Call for assistance using proper code responses. Provide proper paperwork to employees. Assist management in training, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Housekeeping Supervisor wanted at Marriott hotel – Dubai

Marriott Marquis Hotel Dubai

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Marriott Marquis Hotel Dubai
Marriott Marquis Hotel Dubai

Job Number 18002AU7
Job Category Housekeeping & Laundry
Location JW Marriott Marquis Hotel Dubai, Dubai
 
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Dubai is a cosmopolitan city built on irrepressible ambition and unsurpassed luxury. Home to the world’s tallest building, the largest shopping mall, the iconic Palm Jumeirah and now the landmark JW Marriott Marquis Dubai, it is a place for those who seek the best the world has to offer.
 
The Marquis brand is a quality standard for the finest properties in the Marriott portfolio, synonymous with intuitive service and refined taste. The JW Marriott Marquis Dubai has instantly gained status as one of the region’s most compelling destinations, offering service and facilities that have been carefully crafted around the expectations of the world’s most discerning travelers.

Comprising two iconic towers, the JW Marriott Marquis Dubai stands elevated above Dubai’s Business Bay on Sheikh Zayed Road, the heart of one of the most desirable locations in the city.

The hotel features elegantly conceived accommodation, outstanding event and business facilities, a collection of 14 stylish bars and restaurants and the haven of health and relaxation that is Saray Spa and Health Club. A marriage of rich and colorful cultural inspirations and design finesse makes it a destination with distinctive character and ambience.

JOB SUMMARY

To ensure the maximum comfort to the guest’s stay, by maintaining and supervise an efficient cleaning and servicing operation to bedrooms, bathrooms, corridors and service areas; to make sure that the Public Areas are maintained to the Hotel standard; to carry out and supervise the training of all associates to encourage their growth; to help the Housekeeping Leadership Team to manage the department in the most cost-effective way in line with agreed budgets and Company policies.

SCOPE / BUSINESS CONTEXT

A Full Time position based at JW Marriott Marquis Dubai.
Number of Direct Reports – Variable
Titles of Direct Reports – Housekeeping Shift Leader, Special Projects & General Cleaning Attendant, HK Coordinator, HK Room Attendant, HK Room Attendant – Self Inspector, HK Coordinator – Admin Support, HK Intern, Laundry Supervisor, Laundry Shift Leader, Laundry Valet – Linen Attendant, Uniform Room Attendant, Tailor

CANDIDATE PROFILE

Experience:

Housekeeping leadership work experience (Team Leader, Shift Leader or equal positions) for a minimum of 2 years

Skills and Knowledge

Strong Communication skills in English (verbal, listening, writing)
An effective Team Player in a team based environment
Effective time management skills.
Innovative
Pro-active and reliable
Able to work alone and within a team
Able to do shift work

Education or Certification

Good level of English essential

SPECIFIC DUTIES

The following are specific responsibilities and contributions critical to the successful performance of the position:

1. To be able to conduct departmental opening up / closing down procedures according to shift allocation. When necessary
2. To supervise the work of the room attendants and all supervisors providing assistance and support and taking corrective measures should the standard of work deviate from the set standards.
3. To ensure any V.I.P or special requirements are provided and are ready for guests on arrival. To check all V.I.P Bedrooms.
4. To check public areas and to offer help where needed, to make sure that the cleaning is to the hotel standard.
5. To assist with the deep cleaning of public areas and to help in the floor care
6. To help to oversee with the Supervisors the coordination of training and orientation on all housekeeping associates, Maintaining training records, Training focus sheets and updating accordingly and assisting in the measure of the hotel standards.
7. To attend or hold training sessions when required
8. To assist with standard bedroom checks at all levels including team leaders
9. To carry out Brand Standard checks within the department
10. To provide assistance, support and training to all levels of Housekeeping team taking corrective measures should the standard of work deviate from the hotel standards.
11. To assist with all team members 1on1 meetings and staff appraisals
12. To assist in building and maintaining an efficient team of staff by taking an active interests in their welfare health safety training and development.
13. To assist in maintaining discipline within department.
14. To assist in the stock taking of all linen and equipment etc. at regular intervals, preparing the results highlighting any shortages or surpluses and undertaking remedial action where appropriate
15. To assist in monitoring departmental costs whilst using resource effectively and economically to ensure expenses are kept to a minimum.
16. To liaise with the maintenance department regularly to ensure that all faults, defects and minor paint repairs are carried out promptly and report more major difficulties to the Chief Engineer, immediately.
17. To assist organize and supervise deep-cleaning and special cleaning Curtains, Carpets of all areas under jurisdiction as required, to maintain the very highest of standard.
18. To be aware of the work specification of all outside contractors and to liaise with contracting companies as required.
19. To assist in the selection of equipment, products and services as necessary
20. To assist and advise on the installation or changing departmental systems or procedures and to ensure all departmental practices and procedures to be confident in their implementation.
21. To assist with the recruitment and section of department employees.
22. To assist in the preparation of weekly Rotas and wages (Forecast, actual)
23. To assist the office coordinator to ensure cost effective staffing levels and usage of supplies, and to be fully conversant with relevant accounting procedures and records keeping
24. To ensure all requests from guests are carried out.
25. To be fully conversant with standard cleaning procedures and the correct usage and dosage of each cleaning chemical. To be aware of and adhere to the health and safety Regulations and to ensure that these are complied with at all times.
26. To be aware of all current Company and Departmental Policies and Procedures, ensuring these are adhered to at all times.
27. To attend all Statutory Training, Job Training Sessions and Communication Meetings.
28. To provide a high level of customer care, anticipating any potential areas for guests dissatisfaction and taking appropriate action to prevent this
29. To ensure any guest complaints are investigated and rectified to the guest’s satisfaction immediately. Any serious complaints should be referred to Executive Housekeeper/ Director of Services for his or her attention.
30. To maintain a cheerful and polite Attitude to our guests and colleagues at all times and to use the guests name if known.
31. To ensure all departmental practices, policies and procedures to be confident in their implementation and assist in the necessary modification of any as requested
32. To ensure that all room attendants hand over all lost property as soon as it is found and that it is recorded according to the hotel standard
33. Attends meetings and training sessions/ courses that may be beneficial to you and your department on request from your line manager.
34. To take correct action in the event of a fire. Demonstrates a working knowledge of fire prevention and to ensure that staff follow the hotel evacuation procedures up on hearing the alarm
35. Familiarizes yourself with your departmental service performance & product standards and to be able to demonstrate their application consistently.
36. Have a good knowledge of all hotel facilities and be able to answer guest questions in a quick, polite and helpful manner.
37. Follows all procedures set up for the protection of the environment within the hotel and grounds.
38. To relive the Office coordinator and Floor supervisor whenever is needed
39. To carry out any other reasonable requests made by the Executive Housekeeper/ Director of Services or Hotel Management
40. To relive the Office coordinator and Floor supervisor whenever is needed

OTHER

Safety and Security

Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Notify Loss Prevention/Security of any guest reports of theft.

Food & Beverage Manager wanted at Four points hotel – Dubai

Four points Sheraton hotel Dubai

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Four points Sheraton hotel Dubai
Four points Sheraton hotel Dubai

Job Number 180029U4
Job Category Food and Beverage & Culinary
Location Four Points by Sheraton Bur Dubai, Dubai
 
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when you’re global, you can experience the local. Designed for the independent traveler seeking balance, there’s Four Points.
 
JOB SUMMARY
 
Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Developing and Maintaining Budgets

• Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.

• Maintains a positive cost management index for kitchen and restaurant operations.

• Utilizes budgets to understand financial objectives.

Leading Food and Beverage Team

• Manages the Food and Beverage departments (not catering sales).

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence.

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Oversees all culinary, restaurant, beverage and room service operations.

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

• Provides excellent customer service to all employees.

• Responds quickly and proactively to employee’s concerns.

• Provides a learning atmosphere with a focus on continuous improvement.

• Provides proactive coaching and counseling to team members.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Ensures and maintains the productivity level of employees.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.

• Sets clear expectations with the employees and team leaders and ensures that appropriate rewards are given if expectations are exceeded.

Front Office Leader wanted at Cove rotana hotel – RAK, UAE

Cove rotana hotel RAK UAE

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Cove rotana hotel RAK UAE
Cove rotana hotel RAK UAE

Expiry Date: 2018/10/07
Ref. JB3826999
 
Front Office – Team Leader – Guest Services
The Cove Rotana Resort

Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
As a Team Leader – Guest Services you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience whereby your role will include key responsibilities such as:

•Extend personal service and attention to all guests, with particular emphasis on Club Rotana and VIP Guests

•Prepare and coordinate the distribution of guest amenities, welcome letters and fruit setups for VIPs and long-stay guests

•Maintain an up to date knowledge of the hotel and local services, supply information and respond to guest queries and promote inter-hotel sales and in-house facilities

•Maintain and update guest history profiles through the Opera guest profile system

•Review and prepare next day’s arrival reports for VIPs and those accorded special status, ensuring that these are highlighted to the management and necessary related functions are activated

•Block rooms ensuring allocation, according to guest expectations, utilizing guest history and communicates with all related departments to create awareness of any special requirements

•Give courtesy calls and complete the daily call log as per established guidelines.

Skills
Education, Qualifications & Experiences

You should ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literate and knowledge of Opera will be highly regarded.

Cluster Director of Sales wanted at Rotana – Abu Dhabi

Rotana HQ Abu Dhabi logo

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Rotana HQ Abu Dhabi logo
Rotana HQ Abu Dhabi logo

Expiry Date: 2018/10/06
Ref. JB3787295
 
Job Description
We are currently seeking for passionate and dynamic Sales professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As Cluster Director of Sales you are responsible to monitor sales production and adjust sales activities to achieve planned goals within your region in order to deliver qualified leads and service existing accounts, whereby your role will include key responsibilities such as:
 
• Monitor sales production and adjust sales activities, account coverage and sales priorities as necessary to achieve plan goals

• Plan, establish goals and administer Outbound Sales Office function to deliver qualified leads and service existing accounts

• Develop active communication and close rapport with local authorities such as tourism board, convention bureau, airlines, Rotana area sales offices and other sources of sales information and support

• Assess group business to maximize contribution from available public space and generate room revenues whilst achieving banqueting budgets

• Develop annual sales department budget and execute the sales programs and activities within it, assisted by Superiors

• Identify sources of individual business and allocate the resources to develop relationships with them

• Ensure understanding of position requirements, goals and standards of performance of the sales department

• Review and finalize corporate section of the month end sales report prior to submitting it to the concerned

Skills
Education, Qualifications & Experiences

You should be holding a bachelor degree in sales and be computer literate with effective and outstanding communication skills, both verbal and written.

Housekeeping Supervisor wanted by SERCO – Dubai

Serco logo

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Serco logo
Serco logo

Career Opportunities: Housekeeping Supervisor (49662)
Req ID 49662 – Posted 07/08/2018 – United Arab Emirates – Dubai – Hospitality & Catering – Full Time
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and – most of all – deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.

Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia, Qatar and Iraq. We have been supporting the RTA to operate the Dubai Metro since 2009 and have launched the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2017. We deliver Facility Management services to Hospitals, Universities, Airports, Military Facilities and Commercial Estates in the UAE and large-scale medical facilities in Saudi Arabia. We also deliver staff training and education to selected officers of the Qatar Armed Forces at the Officers’ training institute located at the Ahmed Bin Mohammed Military College in Doha.
Focussing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.

Key purpose

The purpose of this position is to lead a team of housekeepers to provide a safe, well maintained and clean environment within the premises of the Dubai Metro railway in line with customer expectations performance target

Reason for role

To plan, supervise and deliver cleaning services within the 51 premises of Dubai Metro locations

Structure and reporting relationship

Reporting to the Senior Soft Services Supervisor

Based on the specific requirement of the role

Key accountabilities

People accountabilities: Management and supervision of Housekeeping staff (20 to 25 ) to ensure they deliver the cleaning standards within the premises of Dubai Metro
Planning, Supervision and delivering cleaning services within the 51 premises of Dubai Metro such as stations, car parks, ancillary buildings, trains and depots to achieve RTA KPI targets in accordance with the Concession Agreement
Liaise with Senior Soft Services Supervisor in the event of shortages and absenteeism of housekeeping staff on daily basis and ensure that relief staffs are deployed on shift to cover the gaps. Complete Outsourced KPI form accordingly
Report faults to large equipment Supplier in case of faulty equipment and escalate to Senior Soft Services Supervisor if the fault is not resolved in 12 hours
Responsible for keeping the cleaning equipment in good condition; and report any misuse to Senior Soft Services Supervisor
Ensure that cleaning chemicals are stored in accordance with ‘Impact and Aspect Register’
Review cleaning frequencies, work flows and special cleaning calendars to ensure optimum cleaning standards within Dubai Metro facilities (stations, car parks, depots and trains)
Ensure that Housekeeping staff are performing cleaning activities as per the workflow and special Cleaning Calendar is updated within specified area of responsibility
Ensure that incident/accidents or other such issues related to cleaning within stations, depots, car parks and trains are reported and resolved in timely manner
Ensure all departmental documentation is completed accurately prior being sent to Senior Soft Services Supervisor on monthly basis
Report to Soft Services Manager for purchase of cleaning products in the monthly briefing session
Advise Senior Soft Services Supervisor of any training needs for either their staff or themselves
Manage and control stock of cleaning consumables and supplies; (Aed Value 750,000). Ensure that stock holding levels are maintained at all the time
Monitor the services provided by the Waste Management, Pest control, Feminine Hygiene and laundry subcontractor with in specified area of responsibility and provide feedback to Senior Soft Services Supervisors
Follow safe working procedures and instructions personally and wear appropriate personal protective equipment (PPE) as required and look out for the safety of others
Assist in detailing the cleaning records and any other associated duties as appropriate;
Perform shift and emergency duties when required
Perform and carry out other duties as instructed / directed by the Senior Soft Services Supervisor or Soft Services Manager

Essential technical and professional skills, knowledge and qualifications

Ability to supervise a team of cleaners with an aim to meet the committed performance target of cleanliness in a cost effective and efficient manner
Good interpersonal and people skills, and a mature, methodical and responsible approach to work
Strong organisational skills, detail oriented, and the ability to handle multiple priorities
Ability to demonstrate both good literacy and numeracy skills required for the role

Additional / special features of the role

A minimum of 3 years of work experience in a relevant field
Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities
Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process

Senior Internal Auditor wanted at FlyDubai – Dubai

flydubai logo

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flydubai logo
flydubai logo

Senior Internal Auditor – Data Analytics
Responsible for the management and delivery of continuous audit engagements to provide an effective independent internal audit service to flydubai. To help in protection of Company assets and ensure efficiency, effectiveness and value for money in Company operations. To be a key member of the department, providing leadership and coaching to internal auditors, support the VP-Internal Audit in strategic planning. To present a strong and competent professional presence to flydubai management, provide technical expertise and mentoring to the team and display sound business sense to improve the overall internal control environment of flydubai.

KEY ACCOUNTABILITIES
Key Activities
1. Assist the VP-Internal Audit in developing and maintaining the Risk Universe and Annual Audit Plan.

2. Perform special ad-hoc investigations and consultancy work as may be requested by Senior Management.

3. Develop Computer Aided Audit Techniques (CAATs) by designing automated scripts using tools such as ACL/Arbutus.

4. Perform automated periodic testing on business process controls.

5. Ensure that assignments are conducted in accordance with the International Auditing Standards and Departmental Code of Ethics, providing real time supervision and review of audit work performed by the audit team during fieldwork.

6. Communicate effectively and professionally with business units / department management (SVP, VP, Senior Manager and Manager levels) throughout the audit process, including developing a mutually agreed action plan.

7. Establish and maintain strong working relationships with Senior Management within the organization.

8. Lead the quarterly follow-up exercise with Management to track and report on implementation of agreed management action plans, including KPI reporting.

9. Perform administrative functions to support the Internal Audit department e.g. assist with mid-year and year end performance reviews for Internal Audit staff, scheduling training sessions, assist or act as delegate for the VP-Internal Audit in meetings or communications with Senior Management.

10. Operate across all areas of the business with minimal direct supervision.

11. Must be able to travel internationally if needed (10% of the role)

Qualifications:

MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS

Minimum Qualification

• University Degree or equivalent in Computer Science/IT.

Experience

• Minimum of 7 years’ experience in Internal Audit, preferably in an airline.

• Experience in data mining and SQL queries.

Knowledge / Skills

• Data analysis software – ACL or any other data analysis tool

• Design and deliver data analytic scripts to test various audit objectives

• Database and SQL knowledge

• Information technology general controls assessment

• Information technology risk assessment

• Stakeholder management skills, able to establish credible and effective relationships with Senior Management

Certificate / License required

• CISA qualification

• Certified Internal Auditor (CIA)

Additional Requirements

• Experience of writing reports for Senior Management

• Experience of staff management and audit review process

• Experience of project management

• Audit experience with a multinational company is desirable

• Expert-level knowledge of a wide range of business processes and technology solutions

CORE COMPETENCIES

• Customer Focus

• Team work

• Effective Communication

• Personal Accountability & Commitment to achieve

• Resilience and Flexibility (Can do attitude)

• Strategic Thinking

• Business Acumen

• Inspiring & Developing others

• Decision Making

Marketing Coordinator wanted at W hotel – Dubai

w hotel dubai

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w hotel dubai
w hotel dubai

Job Number 180025GD
Job Category Sales and Marketing
Location W Dubai – The Palm, Dubai
 
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

Job Summary

The Marketing Coordinator will support the Marketing efforts lead by the Director of Marketing on strategic positioning of the hotel through several new and on-going initiatives; including but not limited to executing creative projects, working with suppliers, assessing partnerships and gathering cost information.

The Marketing Coordinator will work closely with the Marketing Manager to support efforts through brainstorming creative ideas, creating outstanding presentations & creative elements to assist revenue generating initiatives, and design of unique sales tools and collateral with guidance from the Director of Marketing.

Support the Brand, Marketing and Digital organization on implementation of marketing strategies.

Maintain an ongoing marketing activity and tactical promotion plan by coordinating the Marketing Team’s timelines to meet and anticipate needs of guests & clients via phone, email, personal interaction and as requested by Manager.

Together with the guidance and support of the Director of Marketing, ensure effective communication is maintained in line with marketing strategy and key messages.

Ensure that all activities are in alignment with marketing functions and properties are provided the support needed for successful implementation of the marketing plans for the Resorts.

Support direct managers including but not limited to editing, proofing, submitting and processing administrative duties, collaterals and presentations.

Responsible for executing marketing /digital activities as assigned based on key initiatives and strategies.

Provide supplemental support and content for Social Media channels based on event calendar.

Promote awareness of brand image internally and externally and ensure full compliance with all Marriott / Brand Marketing standards & programs.

Conference & Catering Manager wanted at Ritz hotel – Abu Dhabi

ritz carlton hotel abu dhabi

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ritz carlton hotel abu dhabi
ritz carlton hotel abu dhabi

Job Number 18001ZH6
Job Category Event Management
Location The Ritz-Carlton Abu Dhabi, Grand Canal, Abu Dhabi
 
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

Assists in planning and execution of meetings and special events. Position assists in the implementation of departmental strategies. The position has responsibility for assisting in the execution of all property events with a seamless turnover from sales to operations and back to sales where appropriate.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the event management, food and beverage, sales and marketing, or related professional area.

CORE WORK ACTIVITIES

Assisting in Managing Meetings and Special Events Operations and Budgets

• Researches and analyzes new products, pricing and services of competition.

• Assists in apprising property of all groups that will impact property operations.

• Assists in execution of event management strategy that is aligned with the company’s business strategy and leads its execution.

• Conducts daily walk-through of banquet floor to help ensure client satisfaction and quality standards.

Managing Profitability

• Assists in developing working relationships with outside vendors and establishing prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property as needed.

• Creates opportunities to upsell during event planning.

• Assists in managing department controllable expenses to achieve or exceed budgeted goals.

Head Housekeeping Attendant wanted at Al Bandar hotel – Dubai

Al Bandar Rotana hotel Dubai

APPLY HERE

Al Bandar Rotana hotel Dubai
Al Bandar Rotana hotel Dubai

Expiry Date: 2018/09/29
Ref. JB3823677
 
Housekeeping – Head Housekeeping Attendant
Al Bandar Rotana

Job Description
We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
As a Head Housekeeping Attendant you are responsible to lead the team of Housekeeping Attendants while ensuring the standards of cleanliness and maintenance of the hotel meet the requirements specified and your role will include key responsibilities such as:

Receive work assignment, keys and supplies from the supervisor and sign the key log book accurately
Check rooms to verify room status every morning
Inform valet service to collect guest clothes for laundry, dry cleaning or pressing services
Clean rooms and bathrooms, performing any combination of the following duties
Keep fire exits and stair ways clear of any obstruction
Check and report any maintenance work required immediately
Update Housekeeping Supervisor at regular intervals on status of rooms
Maintain rooms assigned in a clean, safe and hygienic state at all times
Pick up any litter from corridors and pathways
Provide turn down service for all occupied guest rooms and expected arrivals in the evening
Skills
Education, Qualifications & Experiences

You should ideally have a vocational training within the Housekeeping Department with previous minor work experiences. Good command of written and verbal English communication skills, along with good interpersonal abilities are essentials.

Telephone Supervisor wanted at Sheraton resort hotel – Sharjah

sheraton resort hotel sharjah beach uae

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sheraton resort hotel sharjah beach uae
sheraton resort hotel sharjah beach uae

Job Number 180024GM
Job Category Rooms and Guest Services Operations
Location Sheraton Sharjah Beach Resort & Spa, Sharjah
 
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Job Summary

Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider’s customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Banquet Captain wanted at Marriott hotel – Dubai

Marriott Marquis Hotel Dubai

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Marriott Marquis Hotel Dubai
Marriott Marquis Hotel Dubai

Job Number 180024BD
Job Category Food and Beverage & Culinary
Location JW Marriott Marquis Hotel Dubai
 
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
 
JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Communicate service needs to chefs and stewards throughout functions. Total charges for group functions, and prepare and present checks to group contacts for payment. Ensure banquet rooms, restaurants, and coffee breaks are ready for service. Ensure proper centerpieces are displayed on every table.Inspect the cleanliness and presentation of all china, glass, and silver prior to use. Check in with guests to ensure satisfaction. Set tables according to type of event and service standards. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Maintain cleanliness of work areas throughout the day.

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information; protect company assets. Support all co-workers and treat them with dignity and respect. Support team to reach common goals. Comply with quality assurance expectations and standards. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Perform other reasonable job duties as requested by Supervisors.

Engineering Team Leader wanted at Marriott hotel – Abu Dhabi

marriott hotel downtown abu dhabi

APPLY HERE (ENGINEERING TEAM LEADER)

APPLY HERE (ENGINEERING SENIOR LEAD)

marriott hotel downtown abu dhabi
marriott hotel downtown abu dhabi

Job Number 180024C0
Job Category Engineering and Facilities
Location Marriott Hotel Downtown, Abu Dhabi
 
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes Marriott Hotels.
 
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

Job Summary
Install, maintain, perform preventative maintenance on, and recommend replacement of tools, appliances, and equipment. Calibrate all controls, gauges, meters, etc. Identify, locate, and operate all shut-off valves. Order, mark, and stock parts and supplies as needed. Maintain inventory and purchase orders log. Inspect tools, equipment, or machines. Enter and locate work-related information using computers. Operate power lift. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model.

Head Bartender wanted at Saadiyat Rotana Resort – Abu Dhabi

Saadiyat Rotana Hotel Abu Dhabi

APPLY HERE

Saadiyat Rotana Hotel Abu Dhabi
Saadiyat Rotana Hotel Abu Dhabi

Ref. JB3822867
Food & Beverage – Head Bartender
Saadiyat Rotana Resort & Villas
 
Job Description
We are currently looking for young, dynamic, self motivated Food & Beverage professionals who want to move their careers forward.

As a Head Bartender you are responsible to provide the highest level of hospitality when preparing and providing beverages and your role will include key responsibilities such as:
 
•Perform all necessary tasks to service beverages according to the standard of performance manual of the hotel
 
•Conduct weekly training sessions on beverage pouring practice, cocktail mixing, bottle flaring and up-selling

•Achieve total guest satisfaction and organizational profitability through effective utilization of all resources

•Work towards the timely set up of the bar areas and the completion of all mise en place works, in line with the opening hours

•Delight the guest by offering trend setting and innovative products and services, contribute to sales activities and assist in maximizing revenue

•Prepare Store requisitions and Bar requisitions

•Handle guest complaints directly or refer them to the Bar Manager

•Extend prompt services to all guests and treat guests and colleagues in a courteous manner.

Skills
Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality or a vocational training in food & beverage and a minimum of two years experience in Bar Operations. Excellent command of English and additional skills, like guest service and interpersonal are essentials. Flamboyant and bar tending skills coupled with thorough knowledge about all types of wines, liquor and cocktails are an advantage. Previous experiences in minor leadership and supervisory roles are a definite plus.

Sales Manager wanted at Amwaj Rotana hotel- Jumeirah, Dubai

Amwaj Rotana hotel Jumeirah Beach

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Amwaj Rotana hotel Jumeirah Beach
Amwaj Rotana hotel Jumeirah Beach

Expiry Date: 2018/09/27
Ref. JB3822979
Sales – Sales Manager
Amwaj Rotana – Jumeirah Beach Residence

Job Description
We are currently seeking for passionate and dynamic Sales professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
As a Sales Manager you are responsible to implement all sales activities and maximize business opportunities in your specific area of responsibility. The role involves implementing and executing all sales action plans and will include key responsibilities such as:

•Ensure comprehensive and complete coverage of own portfolio, covering all levels of accounts managerial and departmental executives for a comprehensive client servicing, achieving targets and maximum productivity

•Implement and execute all sales objectives and action plans to reach and exceed targets set

•Establish parameters, quotes and negotiate prices with customers for transient and group business in connection with the properties

•Promote and produce sales leads for Rotana within its respective areas

•Provide feedback on changing marketing conditions, including trends in the competition, as a result of direct sales solicitation, telephone and direct mail in its market areas

•Establish and maintain files of major accounts and assist Superiors in maintaining the accounts management system

•Ensure that selling strategies are adhered to during negotiations and maximize up selling opportunities whenever possible

Skills
Education, Qualifications & Experiences

You should be holding a degree in sales and minimum two years post graduate work experiences, ideally within the hotel industry. You must be a computer literate with excellent presentation skills and highly sophisticated communication skills, written and oral with proficiency in English is essential and any other language skills beside will be an asset.

Associate Quantity Surveyor wanted at AECOM – Dubai

aecom logo

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aecom logo
aecom logo

Business Line Program, Cost, Consultancy
Position Title Associate Quantity Surveyor, Dubai
United Arab Emirates – Dubai
 
Job Summary
AECOM is seeking an experienced Associate Quantity Surveyor to join AECOM in Dubai office. As an Associate Quantity Surveyor you will provide a comprehensive, accurate and value driven service for large, high profile and exciting key commercial, corporate and residential clients.

Job Duties:
Manages, oversees co-ordinates and delegates activities of the function covering: feasibility estimates, cost planning, contract procurement, tender documentation, tender evaluation, value engineering and commercial awareness, fee generation, dispute resolution and full post contract management

Play an actual part in sector specialisms, technical excellence and the development of thought leadership and the development of best practices.

Drives performance standards through expert communication and effective use of the performance management process with his team.

Act as a supervisor for current graduates and work with them to achieving competences for the APC.

Works on projects of diverse scope where analysis of situation or data requires evaluation of a variety of factors and appropriate problem solving. Acts as an advisor to subordinates to resolve technical problems.

Accountable for briefing the team on the project scope to ensure roles and responsibilities are understood.

Manages the resources on project and within the team to drive maximum efficiencies.

Manages projects effectively using ePM, Pinnacle, ePMP etc. and other appropriate management systems / protocols.

Be aware of and develop marketing opportunities and where appropriate bring to the attention of Directors and the Business Development Department, in order that they may assist in following up potential leads enabling the development of new business.

Minimum Requirements

Significant relevant UAE experience in the Commercial Market with experience and training within a PQS Consultancy firm(s) / business.
Preferred Qualifications

Ideally Degree Qualified in Quantity Surveying or similar acceptable qualification and hold RICS Chartered status.
What We Offer

AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It’s a place where you can apply your skills to some of the world’s most challenging, interesting, and meaningful projects worldwide. It’s a place that values the diversity of our areas of practice and our people. It’s what makes AECOM a great place to work and grow. AECOM is an Equal Opportunity Employer.

NOTICE TO THIRD PARTY AGENCIES: Please note that AECOM does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, AECOM will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, AECOM explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of AECOM.

Job Category Quantity Surveying

Business Group Design and Consulting Services Group (DCS)

Country United Arab Emirates

Position Status Full-Time

Requisition/Vacancy No. 192460BR

Assistant Resident Engineer wanted at AECOM – Dubai

aecom logo

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aecom logo
aecom logo

Job Summary
The Assistant Resident Engineer will lead AECOM’s construction supervision discipline engineers independently or under the direction of the Resident Engineer advising on all engineering matters.

Job Duties
Leads the delivery (time, cost, quality) of assigned package.
Supervise and manage the contractors to ensure the works are constructed as per specification and to established milestone dates.
Manage and direct the supervision team to undertake day to day inspections of the works.
Maintain a very high level of Safety awareness and ensure the contractor complies with his obligations.

Together with the Contracts Manager administer the FIDIC based contract.

Remove bottlenecks to delivery on behalf of the contractor.

Resolves site issues on site.

Presents progress and package issues to client team.

Negotiates changes to the scope of work with the Client and key subcontractors.

Responsible for following up on instructions & commitments associated with the project

Establishes Project Execution Plan, Health & Safety Plan, Quality Control Plan and other documents

Establishes the program requirements for all areas of the project and monitors site staff performance

Plans, directs, supervises and controls the execution of all technical, fiscal and administrative functions of the project and the site team

Assigns responsibility to key subordinates in their respective fields of expertise

Provides input to performance reviews and develop plans for subordinates

Work with other managers, project engineers and discipline Heads to develop budgets, schedules and plans for the various elements of the project

Monitors and reports to management on the progress of all project activities within the program, including significant milestones and any conditions, which would affect project cost, schedule, performance or Client relation

Establishes internal weekly meetings to review project status and formulate action items

Performs other responsibilities associated with this position as may be appropriate

Represent the company in all Client meetings.

Specific Skills Required

Good letter writing and reporting skills

Good working knowledge of FIDIC contracts

Able to independently asses the performance of a multi-discipline team of Engineers

Minimum Requirements

Minimum 15 Years of related Construction Supervision / Management experience on Buildings and Construction or Infrastructure projects with a broad general engineering background. Minimum 5 Years in the GCC preferably in the UAE. Must have worked on projects in the capacity of a Senior Engineer and / or Assistant Resident Engineer as a minimum.

Experience in large scale hard and soft landscape public realm type projects is required

Preferred Qualifications

Bachelor Degree in relevant Engineering field (i.e. Civil, Mechanical, Electrical, Structural etc.) and PMP, plus membership of a recognized professional institution preferred

Bar Manager wanted at Grosvenor hotel – Dubai

Toro Toro at Grosvenor hotel Dubai

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Toro Toro at Grosvenor hotel Dubai
Toro Toro at Grosvenor hotel Dubai

Bar Manager – Toro Toro
Job Number 180022T1
Job Category Food and Beverage & Culinary
Location Grosvenor House, a Luxury Collection Hotel, Dubai
Brand The Luxury Collection
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Company:
Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™

Property Description:
A pinnacle of perfection, set within the cosmopolitan Dubai Marina. Grosvenor House Dubai is a landmark of prestige and a symbol of refinement. It is a home for culture, creative excellence, and a collector of lasting impressions.

Grosvenor House is a name steeped in excellence and combines luxurious standards with futuristic flair. A guardian of tradition, perfectly refined. The Grosvenor House prides itself on its impeccable service, built on the legendary hospitality of Arabia. Every wish expressed is met with equal measures of priority, discretion and charm.

Located close to the city center within easy reach of business and leisure facilities, the Grosvenor House is the ideal location for business, leisure or for it your home.

Requirements:
Responsible for the bar operations, including special-event setups, prices, staffing and roster, stock and inventory control, training staff, guest relations, food hygiene and health and safety standards within the outlets. To establish and maintain high standards of quality service, guest relations and meet the required revenue target within the respective outlet.
Must have a solid food and beverage background working in a five star International environment such with at least 2 – 4 years in a management position
The ideal candidate must have relevant experience in a similar role within a five star hotel or a busy luxury bar.
Used to a large and busy bar operations.
Used to highest service excellence and standards and familiar with bar and restaurant services and customer relation.
Good knowledge of wines and beverages from around the world.
Must be creative and innovative, dynamic and sociable in nature
Middle East work experience a benefit
Will be managing a multi-cultural staffs from around the world

Lifeguard wanted at Khalidiya palace hotel – Abu Dhabi

Resort Khalidiya Palace Rayhaan Abu Dhabi

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Resort Khalidiya Palace Rayhaan Abu Dhabi
Resort Khalidiya Palace Rayhaan Abu Dhabi

Expiry Date: 2018/09/15
Ref. JB3818593
 
Recreation – Lifeguard
Khalidiya Palace Rayhaan by Rotana

Job Description
We are currently looking for young, dynamic, self motivated Recreation professionals who want to move their careers forward.
 
As a Lifeguard you are responsible to monitor activities in the swimming area to prevent accidents and provide assistance to swimmers, whereby your role will include key responsibilities as:
 
• Caution swimmers regarding unsafe areas
 
• Rescue swimmers in danger of drowning and administer first aid

• Maintain order in swimming areas

• Determine the chlorine content and PH value of water, using water testing kit

• Conduct or officiate swimming meets and give swimming instructions

• Ensure the swimming pool is clean.

• Ensure the sun loungers are clean, in the correct position and in working order

• Regularly check the temperature of the pool to ensure they are at set standard

• Ensure the pool deck is clean and free of any debris during the operation

• Ensure that the umbrellas are fixed properly to their units

• Ensure that when the umbrellas are not in use, they are tied down for safety precautions

• Provide emergency care and treatment as required until the arrival of emergency medical services

• Have full knowledge of club’s facilities, timings, promotions and prices

Skills
Education, Qualifications & Experiences

You should ideally be a professional swimmer and a trained and qualified life guard with a diploma or university degree and some previous work experiences preferably within the hotel industry. Physically fit and able to work long hours in an outside environment are essentials. Good command of English and good interpersonal abilities are an advantage.

Kids Club Attendant wanted at Khalidiya palace hotel – Abu Dhabi

Resort Khalidiya Palace Rayhaan Abu Dhabi

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Resort Khalidiya Palace Rayhaan Abu Dhabi
Resort Khalidiya Palace Rayhaan Abu Dhabi

Expiry Date: 2018/09/15
Ref. JB3818596
 
Recreation – Kids Club Attendant
Khalidiya Palace Rayhaan by Rotana

Job Description
We are currently looking for young, dynamic, self motivated Recreation professionals who want to move their careers forward.
 
As a Kids Club Attendant you are responsible to ensure that all Kids Club responsibilities are carried out in an efficient and timely manner and your role will include key responsibilities such as:
•Liaise with Assistant Recreation Manager / Recreation Supervisor to create a safe environment for all children attending the kids club / crèche

•Ensure all parents fill in the registration form for their children correctly, containing the history of the child

•Create an inventory for all toys / equipment at the club / crèche

•Ensure all equipments are clean and properly maintained

•Inform Assistant Recreation Manager / Recreation Supervisor for any need of additional toys or replacement of toys

•Ensure to follow daily, weekly and monthly activity schedules as instructed by the Recreation Supervisor

•Ensure all club’s rules and regulations are enforced at all times

•Maintain club / crèche clean and tidy at all times

•Be fully aware of club’s facilities, timings, promotions and prices

Skills
Education, Qualifications & Experiences

You should ideally have a diploma or a vocational training in a kindergarten / children care related field with previous similar work experiences. A true passion for children and a creative, but caring mind are essentials. Good command of English and good interpersonal abilities are additional required.

Front Desk leader wanted at Fujairah Rotana hotel – Fujairah, UAE

Rotana hotel and spa Fujairah logo

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Rotana hotel and spa Fujairah logo
Rotana hotel and spa Fujairah

Expiry Date: 2018/09/15
Ref. JB3818622
 
Front Office – Team Leader – Front Desk (Arabic speaker)
Fujairah Rotana Resort & Spa – Al Aqah Beach

Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
As a Team Leader – Front Desk you are responsible to provide professional and customer focused service to our guests, ensuring that their stay will become a memorable experience and your role will include key responsibilities such as:

•Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure

•Maintain effective communication with all related departments to ensure smooth service delivery

•Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels

•Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services

•Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner

•Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries

•Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy

•Ensure all guest registrations are completed and correspond with Opera PMS guest information

Skills
Education, Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and spoken English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Laundry Manager wanted at Sheraton Grand hotel – Dubai

Sheraton Grand Hotel Apartment Dubai

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Sheraton Grand Hotel Apartment Dubai
Sheraton Grand Hotel Apartment Dubai

Job Number 18001ZHT
Job Category Housekeeping & Laundry
Location Sheraton Grand Hotel, Dubai, UAE
 
Schedule Full-time
Relocation? No
Position Type Management

Sheraton Grand Hotel, Dubai, United Arab Emirates.
Located at the forefront of Dubai’s most prominent thoroughfare, the Sheraton Grand Hotel seamlessly connects to the heart of the booming business district. Our hotel is just across from the Dubai World Trade Centre and within walking distance of the Dubai Convention Centre. A short drive will take you to DIFC, Dubai Mall, or downtown, and Dubai International Airport (DXB) is 10 kilometers away. Standing 53 stories tall, the hotel comprises 474 guest rooms and suites, as well as 180 one- to three-bedroom serviced apartments. All accommodations span at least 36 square meters. Our expansive conference center boasts meeting rooms with natural illumination and state-of-the-art audiovisual technology. The Sheraton Grand Hotel also offers a Sheraton Club Lounge that has extensive services and exciting 31st-floor views.

POSITION PURPOSE

With the Director of Housekeeping or in the absence of her/him, oversee the entire operation of the Laundry department including guest laundry, uniforms, linen, and stores.

ESSENTIAL FUNCTIONS

· Oversee the operation of the Laundry department managing guest laundry, associates laundry, uniforms and linen of the hotel.

· Participate in trainings and coaching of all the associates working in the laundry department.

· Skilled in managing laundry equipment such as washing machines, dryers, dry cleaners, folding machines, irons and all the equipment in the laundry and uniform areas.

· Manage stock controls and financial targets as guest laundry cost, linen cost, chemical cost.

· To attend daily business meetings, and participate in a proactive way

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

· Has previous 2 – 3 years’ experience as Laundry Manager

· Has previous experience in 5 star hotel

· Is able to manage a multicultural team.

· Experienced in managing a department’s profit & loss account.

· Possess superior analytical skills.

· Have knowledge of hotel computer systems and other IT related applications;

· Uphold ethical business practices.

Chief Accountant wanted at W Hotel – Dubai

w hotel dubai

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w hotel dubai
w hotel dubai

Job Number 18001ZKF
Job Category Finance and Accounting
Location W Dubai – The Palm, Dubai, UAE
 
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

JOB SUMMARY

Oversees the day-to-day execution of general ledger impacted processes, including support to clients/departments as they work with and understand these processes. Directs accounting functions specifically in the areas of account balancing, ledger reconciliation, reporting and discrepancy resolution. Supervises other Finance and Accounting employees in areas relating to general ledgers, subsidiary ledgers and related reporting.

For this role, pre-opening experience is an advantage.

CANDIDATE PROFILE

Education and Experience

• 4-year bachelor’s degree in Finance and Accounting or related major; 1 year experience in the finance and accounting or related professional area.

CORE WORK ACTIVITIES

Managing Work, Projects, and Policies

• Coordinates and implements accounting work and projects as assigned.

• Coordinates, implements and follows up on Accounting SOP audits for all areas of the property.

• Complies with Federal and State laws applying to fraud and collection procedures.

• Generates and provides accurate and timely results in the form of reports, presentations, etc.

• Analyzes information and evaluates results to choose the best solution and solve problems.

• Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.

• Balances credit card ledgers.

• Verifies contracts for groups and performs credit reference checks for direct billed groups if necessary.

Maintaining Finance and Accounting Goals

• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Submits reports in a timely manner, ensuring delivery deadlines.

• Ensures profits and losses are documented accurately.

• Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued.

• Maintains a strong accounting and operational control environment to safeguard assets.

• Completes period end function each period.

• Provide direction and assistance to other organizational units regarding accounting and budgeting policies and procedures, and efficient control and utilization of financial resources.

Demonstrating and Applying Accounting Knowledge

• Demonstrates knowledge of job-relevant issues, products, systems, and processes.

• Demonstrates knowledge of return check procedures.

• Demonstrates knowledge of the Gross Revenue Report.

• Demonstrates knowledge and proficiency with write off procedures.

• Demonstrates knowledge and proficiency with consolidated deposit procedures.

• Keeps up-to-date technically and applying new knowledge to your job.

• Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

• Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Managing and Conducting Human Resource Activities

• Supports the development, mentoring and training of employees.

• Provides constructive coaching and counseling to employees.

• Trains people on account receivable posting techniques.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Demonstrates personal integrity.

• Uses effective listening skills.

• Demonstrates self confidence, energy and enthusiasm.

• Manages group or interpersonal conflict effectively.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Manages time well and possesses strong organizational skills.

• Presents ideas, expectations and information in a concise well organized way.

• Uses problem solving methodology for decision making and follow up.

• Makes collections calls if necessary.

Accounts Payable Supervisor wanted – Royal Meridien hotel – Abu Dhabi

Le Royal Meridien hotel Abu Dhabi

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Le Royal Meridien hotel Abu Dhabi
Le Royal Meridien hotel Abu Dhabi

Job Number 18001ZED
Job Category Finance and Accounting
Location Le Royal Méridien Abu Dhabi, UAE
 
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We’re looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.

Job Summary

Check figures, postings, and documents for accuracy. Organize, secure, and maintain all files, records, cash and cash equivalents in accordance with policies and procedures. Record, store, access, and/or analyze computerized financial information. Classify, code, and summarize numerical and financial data to compile and keep financial records, using journals, ledgers, and/or computers. Prepare, maintain, audit, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Complete period-end closing procedures and reports as specified. Prepare, review, reconcile, and issue bills, invoices, and account statements according to company procedures. Follow-up and resolve past due accounts and vendor invoices until payment in full is received or resolved. Coordinate tasks and work with other departments; serve as a departmental role model or mentor; assign and ensure work tasks are completed on time and that they meet appropriate quality standards. The Position needs to Multi Task with other Finance positions in the Department. Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.

Shift Leader wanted at Sheraton Grand hotel – Dubai

Sheraton Grand Hotel Apartment Dubai

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Sheraton Grand Hotel Apartment Dubai
Sheraton Grand Hotel Apartment Dubai

Job Number 18001XD8
Job Category Rooms and Guest Services Operations
Location Sheraton Grand Hotel, Dubai, UAE
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Sheraton Grand Hotel, Dubai, United Arab Emirates.

Located at the forefront of Dubai’s most prominent thoroughfare, the Sheraton Grand Hotel seamlessly connects to the heart of the booming business district. Our hotel is just across from the Dubai World Trade Centre and within walking distance of the Dubai Convention Centre. A short drive will take you to DIFC, Dubai Mall, or downtown, and Dubai International Airport (DXB) is 10 kilometers away. Standing 53 stories tall, the hotel comprises 474 guest rooms and suites, as well as 180 one- to three-bedroom serviced apartments. All accommodations span at least 36 square meters. Our expansive conference center boasts meeting rooms with natural illumination and state-of-the-art audiovisual technology. The Sheraton Grand Hotel also offers a Sheraton Club Lounge that has extensive services and exciting 31st-floor views.

POSITION PURPOSE

To provide our guests an on brand and personalized arrival experience by allocating the rooms based on the preferences and the reason of stay as well as follow and implement Sheraton Grand Brand Standards/Guidelines. Additionally, shift leader will effectively contribute in a high GSS loyalty composite through recognition, friendliness, helpfulness and efficiency and ensure all FO KPIs goals are all in control and achieved.

ESSENTIAL FUNCTIONS

· Ensure that services provided are in harmony with our Sheraton core values

· Assist the Front Office Manager and the Assistants with the daily Operations.

· Assign the rooms according to the guest requests, preferences and purpose of the stay, using the MAR and the pre arrival email sent by the Club or the Lobby Ambassadors team.

· Organize and coordinate with the AFOM allocation, check in and pre-registration procedure for groups.

· Review with HSK and AFOM the room Out Of Order/ Out Of Service on daily basis.

· Review the room inventory with AFOM and streamline if necessary, handle room type overbooking.

· Ensure accuracy between VIKAS and DTCM system

· Acquire the proper product knowledge needed to perform your job properly.

· Ensure that guest requests/ defects are fulfilled and closed in SG within 15 minutes as average response time.

· Be aware of the hotel Fire and Emergency procedures.

QUALIFICATION STANDARDS

· Should have previous 2-3 years’ experience in front desk

· Should have previous experience in 5 star hotel

· Must be able to speak, write and converse freely in English

· Preferable to able to Write and converse freely in the language spoken in the area

· Preferable to be able to speak in one additional language other than the first two

· Must have opera knowledge

· Thrive on pride of work and its product;

· Play as a team to achieve common goals;

· Have a strong ability to learn skills, retain and demonstrate learning;

· Uphold ethical business practices.

Catering Services Manager wanted at Ritz hotel – Abu Dhabi

ritz carlton hotel abu dhabi

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ritz carlton hotel abu dhabi
ritz carlton hotel abu dhabi

Job Number 18001ZH6
Job Category Event Management
Location The Ritz-Carlton Grand Canal, Abu Dhabi, UAE
 
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

Assists in planning and execution of meetings and special events. Position assists in the implementation of departmental strategies. The position has responsibility for assisting in the execution of all property events with a seamless turnover from sales to operations and back to sales where appropriate.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the event management, food and beverage, sales and marketing, or related professional area.

CORE WORK ACTIVITIES

Assisting in Managing Meetings and Special Events Operations and Budgets

• Researches and analyzes new products, pricing and services of competition.

• Assists in apprising property of all groups that will impact property operations.

• Assists in execution of event management strategy that is aligned with the company’s business strategy and leads its execution.

• Conducts daily walk-through of banquet floor to help ensure client satisfaction and quality standards.

Managing Profitability

• Assists in developing working relationships with outside vendors and establishing prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property as needed.

• Creates opportunities to upsell during event planning.

• Assists in managing department controllable expenses to achieve or exceed budgeted goals.

Ensuring Exceptional Customer Service

• Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Ensures employees understand expectations and parameters.

• Strives to improve service performance.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Restaurant master wanted at Morimoto restautant – Dubai

Morimoto restaurant Le Meridien hotel Dubai

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Morimoto restaurant Le Meridien hotel Dubai
Morimoto restaurant Le Meridien hotel Dubai

Job Number 18001CK4
Job Category Food and Beverage & Culinary
Location Renaissance Downtown Hotel, Dubai, Dubai, UAE
 
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask “why” when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place. You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it’s a place to discover, a place in the world with style like yours. That’s why we’re not just looking for anyone. We’re looking for someone like you.

Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Service Desk leader wanted at ADCB bank – Abu Dhabi

ADCB bank Abu Dhabi logo

APPLY HERE

ADCB bank Abu Dhabi logo
ADCB bank Abu Dhabi logo

Expiry Date: 2018/08/11
Ref. JB3800464
Team Leader – Service Desk
&nbsp
Job Description
To manage a team of service desk agents to ensure all post sale customer queries and complaints are resolved within agreed timelines and service standards

Service Desk Management
Oversee the resolution of all post sales customer queries (mortgages, auto and smart loans) to ensure handled within agreed timelines and service quality standards
Review service failures and escalate to relevant business units to ensure resolved within agreed turnaround times and to the customers satisfaction

Skills
Minimum Experience
At least 3 – 4 years of experience in a customer service role
Minimum Qualifications
Bachelor’s Degree in relevant specialisation
Professional Qualifications
Knowledge and Skills
Negotiation skills
Written and spoken English
Planning, analytical and time management skills

IT Team Leader wanted at ADCB bank – Abu Dhabi

ADCB bank Abu Dhabi logo

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ADCB bank Abu Dhabi logo
ADCB bank Abu Dhabi logo

Expiry Date: 2018/08/11
Ref. JB3799872
IT Team Leader
 
Job Description
To undertake business and technical requirement analysis, translate business requirements into technical solutions, transfer technical knowledge to relevant stakeholders and provide support for production systems, technology projects and changes in addition to supporting the Project Manager and managing vendors in order to ensure timely and quality project delivery and systems support.

1. Project Management
Contribute and support the Project Manager in the delivery of technology enabling change initiative projects and IT deliverables in high priority, medium or strategic level for respective IT functional area adopting Project Management framework principles in compliance with ADCB standards

Participate and contribute in business requirement analysis, RFP process, project approvals and assist the Project Manager in the overall project administration for project delivery in order to ensure that business expectations are met
Review solutions provided by vendors against the project requirement, assist the business in understanding system functionality, coordinate for project and change delivery, testing and deployment in order to ensure smooth and trouble free transition in production environment

2. System Management
Manage production applications and systems, analyse incidents and trouble shoot issues, provide solutions and coordinate with stakeholders for deployment of fixes, testing and production implementation of releases in order to facilitate banking operations and un-interrupted customer service
Coordinate and support problem management, change management, conducting IT health check, capacity planning, patch deployment, risk profiling, system integration, in order to ensure bank’s technology systems are secured and robust

3.System Development
Direct team members in the areas of application design,
programming concepts, database designing, web application deployment, integration methods and configuration
Evaluate business requirements, conduct Technical analysis including assessment of size, complexity, technical dependencies and extend of testing required, estimate effort, cost and timelines to enable business to cost benefit analysis
Contribute and provide assistance in software testing, implementing integration methods, software deployment, problem and change management process in order to ensure successful implementation and usage of the system to facilitate banking operations

4.People Management
Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximise own and employee contribution to business performance
Organise and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems

Skills
At least 8 years of experience in Information Systems with 2 years in a managerial capacity with knowledge in management of applications/systems
Bachelor’s degree in IT/Computer Science
PMP/ Prince 2 certification or equivalent
ITIL certification or equivalent
Knowledge and Skills
Planning and prioritisation
Vendor management
Team leadership
Solution design
Architecture principles including service oriented architecture

Data Architecture lead wanted at ADCB bank – Abu Dhabi

ADCB bank Abu Dhabi logo

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ADCB bank Abu Dhabi logo
ADCB bank Abu Dhabi logo

Expiry Date: 2018/08/11
Ref. JB3799904
Lead – Data Architecture
 
Job Description
To lead the design, implementation and enhancement of information management/data strategies and identify/implement standards, guidelines and best practices to ensure data meets the required standards and business requirements

1.Data Architecture Management
Lead the design, implementation and enhancements of Data Marts, collect and analyse user requirements in order to support business users achieve business goals
Develop and implement tools and platforms for data acquisition, extraction, transformation, management and manipulation of large and complex data sets in order to meet business requirements

Manage the collection of various metadata assets and oversee profiling of internal and external data sources in order to increase visibility and promote reuse

Engage with key stakeholders to define data classifications and data zoning to enable sensitive information assets to be immediately identified and proactively managed
Develop relationships and interact with external data and analytics vendors to support the implementation of data tools and platforms

2.Data Governance and Best Practices
Determine and implement overall data modeling standards, guidelines, best practices and approved data modeling techniques to ensure alignment with enterprise architecture industry standards and IT strategy
Liaise with external regulatory authorities to develop data governance in order to facilitate data availability, quality and ownership
Supervise the creation of all conceptual, logical and physical data models and conduct periodic reviews to ensure data modeling practices and guidelines are followed and comply with policies and standards
Research and identify emerging technology and industry standard data architecture/management frameworks in order to recommend enhancements to existing systems and approaches

3.Data Security and Risk Management
Protect the bank’s data against IT risks, including unauthorised access to information, data integrity problems, loss of processing capability, and poor service levels and provide recommendations to ensure the information system is successfully exploited to achieve continuous improvement and competitive advantage by identifying needs

Skills
Minimum Experience
At least 10 years of experience in Information Technology, of which 5 years of experience in a managerial capacity
Minimum Qualifications
Bachelor’s Degree in IT, Computer Science or Equivalent
Professional Qualifications
TOGAF Open Architecture Framework Certification or Equivalent
Knowledge and Skills
Communication and persuasion skills
Presentation and facilitation skills
Negotiation and mediating
Business liaison
Effective conceptualization, pattern recognition and teaming skills
Design-thinking skills