Online marketer wanted by Etihad Airways in Abu Dhabi

Etihad airways UAE


Etihad airways UAE
Etihad airways UAE

Head of Customer Engagement & Analytics
Date: 08-Mar-2018
Location: United Arab Emirates
To lead the Hala Group Customer Engagement Team that encompasses marketing, analytics, and operations functions and activities. Responsible for developing the strategic direction and accountability for the provision of services to all Hala business units, including Etihad Guest and Loyalty Programmes, Holidays and Hala Travel Management.

Define and drive the customer engagement strategy in collaboration with Hala senior leadership team. Accountable for the successful and timely delivery of Hala Groups’ customer experience across a wide variety of digital, mobile, and service delivery channels.


The KPIs of a united Hala Customer Engagement Team that encompasses marketing, analytics, and operations functions. These KPIs include customer engagement score, % revenue growth from new customers, net result, free cash flow, and projects ROI.
Define, cascade and drive the Hala Customer Engagement Strategy. Educate internal partners on the strategy and this unification of digital, mobile, marketing, analytics, testing and operations strategies in order to pivot the entire team in unison to meet overarching KPIs.
Identify growth opportunities for the business by smarter utilization of data and technology that can be leveraged to into exponential steps forward in product development and customer engagement.
Drive and build effective sustainable internal and external stakeholder relationships to leverage influence and decision making at Senior Executive level across EAG
Responsible for Hala Customer Engagement budget in order to maximize Engagement team success and meet required business KPIs.
Ensure compliance with set Procurement and Finance processes, policies and procedures. Contribute to the development and finalization of the overall Hala budget.
Drive and build effective sustainable internal and external stakeholder relationships to leverage influence and decision making at Senior Executive level across EAG
Responsible for Hala Customer Engagement budget in order to maximize Engagement team success and meet required business KPIs
Lead and monitor strategic analytics, marketing, mobile, digital and operations plans – to ensure alignment with the overall Hala and EAG strategy, priorities and targets. Engage with other Hala and EAG business units – to ensure alignment and identify & leverage cross partner opportunities.
Own the senior marketing relationship with third party strategic partnerships, as they relate to Hala. Own and optimize any outsourced or offshored activities or teams as they relate to Hala.
Lead projects that identify opportunities which use new and existing technology that will exponentially increase the ease of doing business with a wide variety of touch points, including the FFP. Opportunities must be data and/or research driven to drive transformative changes to drive incremental revenue.
Cascade policies, processes and procedures to ensure all relevant governance / privacy / regulatory / legislative / GPPR requirements are met. Ensure auditable processes and standard operating practices are fully compliant with all relevant internal / external requirements.
Stakeholder Management: Create authentic and strong business relationships with a wide variety of internal stakeholders. Understand goals of partners and help


achelor degree, Masters preferred in a commercial/business related field such as Business, Economics, marketing or maths
15+ years’ experience at a senior level in a combined marketing/analytics/growth lead for a name brand organization that delivers remarkable customer experiences
Highly experienced in mobile. Digital, marketing analytics and the application of analytics to customer/prospect value generation


Commercial understanding – Excellent
Numeracy and analysis – Excellent
Project Management – Excellent
Problem solving – Excellent
Written and verbal communication – Excellent
Presentation skills – Excellent
Numeracy and analysis – Excellent
Project Management – Excellent
Negotiation – Excellent
People Management – Excellent
Data Science concepts & application – Good


About Etihad Airways

Etihad Aviation Group (EAG) is a diversified global aviation and travel group comprising five business divisions – Etihad Airways, the national airline of the United Arab Emirates, Etihad Airways Engineering, Etihad Airport Services, Hala Group and Airline Equity Partners. The group has minority investments in six airlines: airberlin, Air Serbia, Air Seychelles, Alitalia, Jet Airways and Virgin Australia.

From its Abu Dhabi base, Etihad Airways flies to, or has announced plans to serve, more than 110 passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and the Americas. The airline has a fleet of over 120 Airbus and Boeing aircraft. In 2013, it placed firm orders for 204 aircraft, which included 71 Boeing 787s, 25 Boeing 777Xs, 62 Airbus A350s and 10 Airbus A380s. For more information, please visit:

Institutional Research Officer wanted by Wollongong University Dubai

Wollongong university Dubai logo


Wollongong university Dubai logo
Wollongong university Dubai logo

UOWD6161 – Institutional Research Officer
Business Unit:AdministrationJob Family:.Department:Office of Institutional ResearchContract Type:Limited Contract Full TimeLocation:Dubai
Position Profile:
University of Wollongong in Dubai (UOWD) is seeking applications from candidates with strong analytical, critical thinking and report writing skills for the position of Institutional Research Officer.

The Office of Institutional Research (OIR) leads UOWD’s activities in relation to institutional research, assessment and accreditation protocols for the University. The functions of the office is related to the collection, analysis and dissemination of a variety of data and reports for use in monitoring and improving educational programs and administrative units to meet student requirements and institutional goals.

This role provides support for accreditation and quality assurance projects and activities. The position will support the development and maintenance of processes and systems, ensuring consistency, completeness and accuracy. In addition, the position will contribute towards the improvement of quality assurance processes and will provide specialist support for compliance activities.

Position Description:
The position holder will:

Assist in writing, editing and preparing submissions and key supporting documents for all accreditation activities including coordination of accreditation visits
Provide support in meeting CAA, KHDA and TEQSA requirements
Ensure that the QA processes are conducted according to the relevant UOW and UOWD agreements.
Maintain relevant documentation
Provide support in the administration and reporting of survey results and lecturer and subject evaluations
Provide support to the Office of Institutional Research as directed by Manager, OIR
To view complete position description, please click here

Essential Criteria:
As part of your application you will need to address the following selection criteria:

Minimum qualification required is bachelor’s degree in relevant area
Minimum 3 years administrative experience with familiarity with higher education practices
Strong critical thinking, analytical and communication skills (written and oral)
Demonstrated skills in writing and reporting with accuracy, clarity and coherence
Excellent planning, problem-solving, interpersonal and organisational skills
Ability to organise and prioritise multiple tasks and produce reports under strict guidelines.
Ability to liaise with a range of ‘stakeholder’ groups
Ability to work flexible hours when required
Demonstrated ability to rapidly assimilate information to meet tight deadlines and work well under pressure
You will be prompted to respond to the selection criteria as part of the online application process, based on the position description. You will be able to save your application at any time and submit at a later date if required, you will only be able to do this before the closing date of the position.

Remuneration & Benefits:
The successful candidate will receive a remuneration that ranges between AED 90,000 to 102,000 per annum. The package includes five weeks of paid leave per year, annual air ticket, private medical insurance for staff and eligible dependents, Education Allowance for eligible dependents, life & disability policy, professional development assistance, etc

To Apply:
All interested applicants are requested to apply through our online application system at Only online applications will be accepted and reviewed against the set criteria given. The review of applications will begin after the closing date and will continue until the selection of the right candidate.

Closing Date: 10 March 2018

Note: you will be required to attach the following:

1. Resume / CV


Manager, Visitor Services wanted by Sharjah Art Foundation UAE

Sharjah Art Foundation UAE


Sharjah Art Foundation UAE
Sharjah Art Foundation UAE

Manager, Visitor Services
Job Description
Responsible for delivering an exceptional visitor experience by
strategically planning for and/or managing individual and group visits to SAF as well as researching, identifying and contacting potential audiences. The work of the Head of Visitor Services should result in a measurable increase in visitor numbers and repeat visits by current visitors.
Duties include:
1. Researching, identifying and contacting potential new audiences
a. Coordinating with education, community outreach and
development teams regarding their priorities and
current contacts in order to agree on goals and plan
and execute strategy
b. Delivering on agreed goals
c. Working with SAF marketing and press teams to
supplement and reinforce strategies to achieve agreed
2. Supporting the curatorial, education, community outreach and
development teams by providing logistical support and coordination
for their respective group visits and developing welcome packs and
other materials for visitors
3. Working with curatorial and education teams to develop and
produce materials for guided and self-guided tours and overseeing
the supply and distribution of these materials
a. Printed materials
b. Audio guides
4. Taking responsibility for SAF guides
a. Developing materials for guides
b. Training and managing guides
5. Taking responsibility for information desks
a. Staffing
b. Protocols
c. Materials available
6. Gathering visitor data and statistics
a. Managing systems for collecting information
b. Developing and producing regular reports on this
7. Developing and managing a volunteer system
8. Developing systems for visitor feedback

Night Web News Editor wanted by Gulf News in Dubai

Gulf news Dubai logo
Gulf news Dubai logo
Gulf news Dubai logo


Our Editorial team needs full-time digital-savvy Web News Editors who can help run our Web site and digital content products. He/she will understand the kinds of stories that will drive traffic, helping to make Gulf News the must-use, go-to digital source for news and information in UAE.


The Night Web News Editor will work from 11pm to 8 am UAE time.

The candidate will need to source, edit and write news stories from a variety of sources, delivering breaking news quickly and accurately.


The individual will be able to integrate compelling and creative text and headlines, still images, audio, video, and web links to create appealing and thoughtful online packages.


He will need to build compelling pages designed to encourage click-throughs and repeat visits to the site.


The web editor will monitor news and social media, and update various sections of the site multiple times a day. He/she will manage various social media accounts.


The successful candidate will also be responsible for maximizing traffic to, analyzing and internalizing real-time and historical visitor trends and appropriately placing content on pages. The Editor will coordinate with reporters to ensure not only breaks the news, but continues to follow up to remain ahead of the key stories of the day.


The successful candidate should have a strong command of web headline news writing and editing experience; exceptional writing, spelling and grammar skills; familiarity with online content management systems; and the ability to work accurately and independently under deadline pressure.


This is a full-time position. he Editor needs to be able to work independently, and confidently to be able to manage the news flow onto the site.


Candidates should have a minimum of 8 years plus experience as a journalist and editor. Online news writing and editing skills a distinct advantage.


You could also follow us on linkedin to apply for this vacancy.

Legal researcher wanted at STA Law firm Dubai

STA law firm Dubai logo
STA law firm Dubai logo
STA law firm Dubai logo


Legal Researcher

Dubai/ Abu Dhabi/ Sharjah

STA calls for legal researchers who would be reporting to the partner (s) who will assign you with assignments for researching civil and commercial
law records of existing clients, online research and visiting university libraries and legal networking the successful.
Candidate must be a UAE resident with fluency in Arabic and excellent English communication skills.
Candidate should possess a degree in civil law with a minimum of two years’ legal experience and should be confident with keen attention to
Please note only candidates with the above requirement should apply and will be considered.