Guest Services Agent wanted by St Regis hotel – Abu Dhabi

St Regis hotel Abu Dhabi

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St Regis hotel Abu Dhabi
St Regis hotel Abu Dhabi

Job Number 18000G7J
Location The St. Regis Abu Dhabi, Abu Dhabi, UAE
Schedule Full-time
Relocation? No
Job Summary

Main Responsibilities
To be an ambassador of the Front Office and the hotel, in and outside the work place
To provide a personal service to all the guests, fully aware and following the hotel standards and procedures
To ensure that all guests receive a warm welcome and that they enjoy their stay / visit being offered the finest personal service.
To personally greet and escort the guests rather than pointing out directions
To ensure that the privacy of the guests and the confidentiality of the information is respected
To ensure uncompromising levels of cleanliness and maintenance of the work place through own responsibility

To properly use the supplies, equipment and to ask for requisitions accordingly
To manage any guest complaint in a professional manner, by owning it, resolving it to the guest’s satisfaction and recording it
To call the duty manager, AFOM or FOM for advice in serious cases or if an approval is required
To ensure a proper use of the telephone etiquette as per St. Regis standards
To always keep the working area clean and well maintained
To use appropriate materials, equipment and supplies for the smooth run of the Front Office operations and to ask for requisitions accordingly
To attend all guests approaching the Front Desk in the procedure of check in / check out, inquiries, key handling and all related matters, respecting the hotel standards and procedures
To share daily activity highlights with the manager including internal and external guest opportunities
To be aware of and to report all guest comments or complaints
To be aware of all VIPs visiting or staying in the hotel
To maintain an accurate Guest History
To check the arrival lists and to block all the rooms according to guest requests and needs, as advised by the Front Office Manager
To ensure that all assigned and blocked rooms requiring special set-ups are accurately displayed in the PMS and available to the Housekeeping and other departments in due time
To properly follow all CID and local government requirements concerning hotel guests and files
To daily handle the guest files and folios, ensuring that all the immigration, financial and audit procedures are fully respected
To do a proper cashier closer and to ensure a complete handover between the shifts
To be aware of forged currency and travellers checks and to respect all the financial and audit procedures
To check the departure lists and to ensure check out times are respected
To monitor room status and discrepancies
To properly use all the equipment and Opera Management system, to have a perfect knowledge of the set ups
To strictly respect the room keys and section keys handover procedures
To daily follow the checklists

Telephone Operator wanted by Le Meridien hotel – Fujairah , UAE

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Le Meridien Hotel Fujairah

Job Number 18001QA4
Location Le Méridien Al Aqah Beach Resort, Fujairah, UAE
Start Your Journey With Us
At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We’re looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.

Job Summary
Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider’s customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Reservations agent wanted by Rotana beach hotel – Abu Dhabi

beach rotana hotel abu dhabi

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beach rotana hotel abu dhabi
beach rotana hotel abu dhabi

Expiry Date: 2018/08/02
Ref. JB3757519
Revenue – Reservations Agent
Beach Rotana
 
Job Description
We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as:

• Process and confirm guest room reservations made by clients on the phone, letter or fax

• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations

• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.

• Show complete product knowledge, understand rate structure and apply rate management

• Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor

• Promote and maintain good public relations and endeavors to maximize business

• Maintain an accurate room status at all times

• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails

• Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified

Skills
Education, Qualifications & Experiences

You should have a diploma / degree within the hospitality field and previous experience in hotel reservations. You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.

Knowledge & Competencies

The ideal candidate will be customer focused and with an extremely proactive personality and a courteous, dynamic and approachable character. You will work effectively with professionalism and establish effective relationships with internal and external customers. You work independently within a structured environment while possessing following additional competencies:

RESERVATIONS MANAGER wanted by Conrad hotel – Dubai

Conrad hotel in Dubai

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Conrad hotel in Dubai
Conrad hotel in Dubai

Job Summary
A Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations.
 
As Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The Reservations Manager will work with the Sales and Events Teams to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:

Maximise occupancy levels by reviewing and revising revenue strategies
Work with the Sales and Events Teams to maximise corporate and group rates
Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department

Contribute to the selling strategy of the hotel, and manage the departments’ adherence to achieving that strategy
Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
Assist in the recruiting, managing, training and developing of the Team
Participate in the organisation of hotel promotional activities
What are we looking for?

A Reservations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous experience with reservations in the hotel/leisure sector
Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets
Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
Excellent organisation and planning skills
Accountable and resilient
Flexibility to respond to a range of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Knowledge of the hotel property management systems
Previous experience in the same or similar role
Relevant degree, in a business discipline, from an academic institution

receptionist wanted by Dubai Silicon Oasis – Dubai

Dubai Silicon Oasis Authority

APPLY HERE

Dubai Silicon Oasis Authority
Dubai Silicon Oasis Authority

Expiry Date: 2018/07/29
Ref. JB3805871
Officer – Client Happiness Centre (Temporary

Job Description
Greet walk in clients in the Client Happiness Centre and provide professional services according to their requirements.
Ensure that all applications are complete in terms of the supporting documentation, information and authorized signatories. Do the necessary on the MSD system (verify).
Handle inquiries, requests and complaints in order to maintain a strong relationship between Dubai Silicon Oasis Authority and its clients.

Assist the back office team by handling client inquiries with regards to employment packages and all relevant inquiries to Government Services.
Answer questions related to license, and accept relevant requests on the counter.
Skills
Good communication skills.
Excellent customer service skills.
knowlegde in visa processing and liscensing is a must.
Previous experience in a typing centre or as a PRO would be a plus.

Receptionist wanted by SERCO – Abu DHabi

Serco logo

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Serco logo
Serco logo

Receptionist – Success Profile
Reporting to: Senior Guest Liaison Supervisor
Division/Function: Front of House
Base location: Aldar, Abu Dhabi
Key purpose
The purpose of this position is to perform all tasks in relation to reception and any associated administrative responsibilities for Aldar HQ reception

Structure and reporting relationship
Position will be reporting to the Senior Guest Liaison Supervisor
Based on the specific requirement of the role
Key accountabilities
Key Job Responsibilities
Meet and greet visitors and notify on arrival of visitors

Promptly, accurately, professionally and courteously receives all telephone calls
Promptly, accurately, professionally and courteously direct calls/enquiries and relay messages.
Receive all incoming visitors to the ADGM Square reception.
Provide frontline customer service for all tenants, visitors and contractors entering the ADGM Square office towers.
Be fully proficient in all operating systems including the telephone network system and the Visitor Management system.
When on duty, ensures the reception station is staffed at all times
Sign for deliveries when necessary and notify recipients
Ensure reception area is neat & tidy and books/magazines are organized
Report to work regularly and on time
Attend all training as required
As needed, assists with clerical tasks to include typing and filing
Always conducts oneself appropriately and professionally

HSQE Responsibilities and Information Security Responsibilities

Awareness of the Integrated Management System and the content of the Environment, Quality, Health & Safety and Information Security Policy Statements; Understanding of personal responsibilities and contribution to achieving compliance with the Integrated Management System requirements, (including but not limited to competence to perform safety critical roles, legal requirements, control measures arisen from environmental impacts and aspects, job safety analysis and information security risk assessment) and the potential consequences of departure from the arrangements in place to deliver the commitments stated in the policies statements above;
To exercise their personal duty of care for their own health, safety and welfare and for those affected by the acts or omissions;
Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties;
Lead by example and look at ways to conserve energy, water and resources and minimise thegeneration of waste through personal performance and raise recommendations on how to improve existing processes on this regard within/outside their departments through their Line Manager,Departmental Safety Meetings and any other appropriate available channels;
Protect information assets and data including both electronic and paper based from all threatswhether internal, external, deliberate or accidental;
Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties;

Essential technical and professional skills , knowledge and qualifications

Knowledge

High School Diploma or Higher Secondary Education
A good knowledge of all office systems and office administration
A preferred knowledge in Visitor Management and associated registration systems
Understanding of customer service skills
Proficient in English
Knowledge of Arabic language is preferred
Understanding the importance of policies and procedures

Skills

Excellent communication skills both written and oral with the ability to communicate with people from various backgrounds and standing
Ability to liaise in a professional and persuasive manner with staff at all levels in the organization
Ability to handle confidential information in strict confidence
Ability to work with high integrity and minimum supervision
Good interpersonal skills
A lively, energetic and strong personality

Front of House Supervisor wanted by SERCO – Abu Dhabi

Serco logo

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Serco logo
Serco logo

Front of House Supervisor – Success Profile
The purpose of this position is lead a team of 5 staff that will provide exceptional client services to Al Dar HQ, its visitors and callers.
Serco have been mandated to provide a variety of services in relation to Front of House and includes Reception,Guest Call Services and Visitors Lounge.

Reporting to the Facilities Manager and part of a team of 5 staff that will provide exceptional client service to Al Dar, its visitors and callers both in Front of House and Gymnasium.
 
Lead and supervise the Front of House team and Gym Assistants.
Meet and stand togreet guests and notify employees on arrival of visitor.
Promptly, accurately, professionally and courteously direct calls/enquiries and relay messages.
Provide frontline customer service for all employees, visitors and contractors entering the office environment.

Be fully proficient in all operating systems including the telephone network system and the Visitor Management system.
Ensure reception area, conference facility and visitors lounge is neat and tidy at all times
Always conducts oneself appropriately and professionally
Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental
Ensure and provide flawless, upscale, professional and high class guest service experiences
Experience of basic clerical duties and office procedure
Respond to guests needs and anticipate their unstated ones
Expect and react promptly to guests’ requirements and inquires
Actively listen and resolve guests’ complaints
Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc.)
Escort specials guests (VIP’s, SAs) from front desk to end location within or surrounding the property
Prepare and present refreshments when requested to do so or when required to support the team
Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery
Promote all amenities, conveniences and programs offered
Direct, coach and manage the front of house team to ensure all standards and operating procedures are adhered to
Appraise team’s performance and produce reports
Examine activities logbook, assign tasks appropriately and implement control schedule daily

An excellent knowledge of all office systems and office administration
Knowledge of Visitor Management and associated registration systems
Understanding of customer service requirements
Fluent in English and Arabic language (as required)

Skills:

Excellent communication skills both written and oral with the ability to communicate with people from various backgrounds and standing
Ability to liaise in a professional and persuasive manner with staff at all levels in the organization
Ability to handle confidential information in strict confidence
Ability to work with high integrity and minimum supervision
Excellent interpersonal skills
Energetic and strong personality

Experience:

At least 5 years’ experience in client service/client facing related services.
At least 5 years’ experience in hospitality services from a reputable and market leading hotel or hospitality facility.

Reservations Agent wanted by Bulgari hotel – Dubai

Bulgari hotel Dubai

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Bulgari hotel Dubai
Bulgari hotel Dubai

Job Number 18001MUJ
Job Category Reservations
Location Bulgari Hotel & Resorts, Dubai, Dubai,
Brand Bulgari Hotels & Resorts
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand.

Job Summary

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Call Center Agent wanted by Ritz hotel – Dubai

Ritz Carlton hotel Dubai

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Ritz Carlton hotel Dubai
Ritz Carlton hotel Dubai

Job Number 18001M32
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton, Dubai International Financial Centre, Dubai, United Arab Emirates
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
 
Job Summary
Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.

Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider’s customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.

Spa Receptionist wanted by Marriott hotel Abu Dhabi

marriott hotel Abu Dhabi al forsan

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marriott hotel Abu Dhabi al forsan
marriott hotel Abu Dhabi al forsan

Job Number 18001BY4
Job Category Spa
Location Marriott Hotel Al Forsan, Abu Dhabi, Abu Dhabi, United Arab Emirates VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Job Summary

Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs. Report accidents, injuries, and unsafe work conditions to manager.

Assistant Manager wanted by Four points hotel – Dubai

Four points Sheraton hotel Dubai

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Four points Sheraton hotel Dubai
Four points Sheraton hotel Dubai

Job Number 18001KQ6
Job Category Rooms and Guest Services Operations
Location Four Points by Sheraton Bur Dubai, Dubai, UAE
 
Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

Education and Experience
• High school diploma, GED or equivalent degree; 1 year experience in the guest services, front desk, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust, respect, and cooperation among team members.

• Serving as a role model to demonstrate appropriate behaviors.

Guest Service Agent wanted by MOVENPICK hotel – Jumeirah DUBAI

movenpick hotel Dubai

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movenpick hotel Dubai
movenpick hotel Dubai

Key Responsibilities:

Register and process check in for all arrivals.
Handle guest check outs efficiently and professionally.
Update guest information into the computer after a complete check in.
Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
Handle issuance of guest room key cards and ensure effective control for guest security.
Check and convey message, mail and package to Guests.
Assist at the Information counter, Foreign Exchange, Night Audit and, Business centre, as and when assigned.
Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.
Handle safe deposit boxes in a accordance with the OSM (Operating Standards Manual).
Report any unusual occurrences or requested to manager.
Be aware of the hotel accident Prevention Policies.
Ensure the cleanliness and neatness of front office area.

Key Requirements:
You will have educated to degree-level or above in a relevant discipline with appropriate professional qualifications and up to date professional knowledge.
You will possess 1+ years in a similar position in a 4* Or 5* property.
You will have a high degree of ‘emotional intelligence’, remaining rational and calm under pressure as well as open-minded and excited by cultural and professional diversity.
Excellent communication skills in written and spoken English and Arabic is a must.
Are you interested? Please apply online and send us your application documents including the earliest possible start date, your salary expectations.

We look forward receiving your application!

For additional information please contact:

Shirley Tan
Human Resources Coordinator
Movenpick Hotel Jumeirah Beach
shirley.tan@moevenpick.com

Telephone Operator wanted by Rotana HQ – Abu Dhabi

Rotana HQ Abu Dhabi logo

APPLY HERE

Rotana HQ Abu Dhabi logo
Rotana HQ Abu Dhabi logo

Expiry Date: 2018/07/28
Ref. JB3805012
 
Front Desk – Telephone Operator
Rotana Corporate Office

Job Description
We are currently looking for dynamic, self motivated Frontline communicators who want to move their careers forward.
 
As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response at any time whereby your role will include key responsibilities such as:

•Ensure that the welcome desk is manned to standard and make certain, that all incoming calls are handled prompt and accurate with the required follow up trace system

•Receive each guest call in a professional and friendly manner

•Maintain effective communication with all Corporate Office colleagues to ensure smooth service delivery

•Promote a helpful and professional image and give full co-operation to any client requiring assistance with a prompt, caring and helpful attitude

•handle every query in a polite and courteous manner, exceeding expectations

•Ensure callers are greeted by name upon calling as per Rotana standards and when possible

•Maintain an up-to-date knowledge of the company and office operation, including operating hours, daily presence and location of Corporate Office colleagues, meeting scheduled, events and any allied information to respond efficiently to queries

•Take messages as per required standard

•Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls

•Display pride in your workplace and a high level of personal appearance at all times when representing the company towards guest and colleagues

Skills
Education, Qualifications & Experiences

minimum of high school education and previous work experience in simmilar position. Excellent written and verbal English communication skills are essential.

Front Office manager wanted – Sheraton hotel – Dubai

Four points Sheraton hotel Dubai

APPLY HERE

Four points Sheraton hotel Dubai
Four points Sheraton hotel Dubai

Posting Date May 28, 2018
Job Number 18001IAG
Job Category Rooms and Guest Services Operations
Location Four Points by Sheraton Bur Dubai, Dubai, United Arab Emirates

JOB SUMMARY
 
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

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Spa Receptionist wanted – Marriott hotel – Dubai

Marriott Marquis Hotel Dubai

APPLY HERE

Marriott Marquis Hotel Dubai
Marriott Marquis Hotel Dubai

Posting Date May 28, 2018
Job Number 18001I8V
Job Category Spa
Location JW Marriott Marquis Hotel Dubai, Dubai, United Arab Emirates
 
JOB DESCRIPTION:
Be responsible for access control, daily sales and guests needs i.e. locker keys, towel and bookings. Update all reports and databases as needed. Help Therapists and attendants escort, pick up and take care the guests to welcome area, lockers, facilities rooms and treatment rooms and all spa areas. Frequently check with guest to promote comfort, safety and security throughout service. Promote and sell spa services including retail offerings related to the Spa. Clean and maintain spa counters, spa kiosk in the lobby, spa display at executive lounge and receptionist area. Secure supplies and equipment at the end of each shift. Handle inappropriate guest behavior by following Marriott International standard operating procedures. Report accidents, injuries, and unsafe work conditions to manager. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Perform other reasonable job duties as requested by Supervisors, Spa Assistant Manager and Spa Manager.

CANDIDATE PROFILE:

Experience
Minimum 2 years of experience as a receptionists, preferably in spa

 

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Guest Service Agent wanted – Marriott Hotel – Dubai

Marriott Marquis Hotel Dubai logo

APPLY HERE

Marriott Marquis Hotel Dubai logo
Marriott Marquis Hotel Dubai logo

Posting Date May 28, 2018
Job Number 18001I5C
Job Category Rooms and Guest Services Operations
Location Dubai Marriott Harbour Hotel & Suites, Dubai, United Arab Emirates
 
Dubai is a cosmopolitan city built on irrepressible ambition and unsurpassed luxury. Home to the world’s tallest building, the largest shopping mall and the iconic Palm Jumeirah, it is a place for those who seek the best the world has to offer.

The Marriott Hotels brand, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

A family friendly hotel, the Dubai Marriott Harbour Hotel and Suites is located at the stunning Dubai Marina. An 11-minute stroll from Marina Walk, this upscale all-suite hotel in a high-rise tower features elegantly conceived accommodation, outstanding event and business facilities, a stylish 52nd-floor restaurant/lounge with panoramic views, a trendy British bistro and a coffee shop. And the haven of health and relaxation that is Saray Spa and Fitness Center.

Job Summary

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests’ personal checks and traveler’s checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

At Your Service Agent wanted – Marriott – Abu Dhabi

Marriott Marquis Hotel Dubai logo

APPLY HERE

Posting Date May 24, 2018
Job Number 18001HEQ
Job Category Rooms and Guest Services Operations
Location Marriott Hotel Downtown, Abu Dhabi, Abu Dhabi, United Arab Emirates VIEW ON MAP
Start Your Journey With Us
Marriott International portfolio of brands includes Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

Job Summary

Operate telephone switchboard station in order to answer telephone calls. Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls. Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. Answer, record, and process all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. Assist guests with accessing the internet. Report accidents, injuries, and unsafe work conditions to manager.

Receptionist Clerk WANTED WALK IN INTERVIEW

walk in interview from Saturday to Thursday between 2pm to 4 pm.
ALAYAN REAL ESTATE BROKER
Spain Cluster,Building S04,shop 20 and 22 international city.

Company Name: Al Ayan Real Estate
Employment Type: Contract
Monthly Salary: 2,000 – 3,999 AED
Job Role: Receptionist Clerk
Minimum Work Experience: 1-2 Years
Minimum Education Level: Bachelors Degree

Company Size: 11-50 Employees
Career Level: Mid-level
Listed by:
Description:
we are looking for experinced female filipinas,indians receptionist .lady on husband visa will be preffered.
we are looking for trained person who can take care of reception, attend phone calls, have knowledge of admin, computer related work etc.

Receptionist / Customer Service wanted WALK IN INTERVIEW

WALK IN INTERVIEW WILL BE HELD AT
FRIDAY 26TH MAY 2:30 PM – 6:30 PM.

(MUST COME TO WALK IN INTERVIEW TO QUALIFY)

INTERNATIONAL HEALTH & SAFETY TRAINING CENTER
UNIT 7-2R, GROUND FLOOR, BLOCK D, AL RAZI MEDICAL COMPLEX, DUBAI HEALTHCARE CITY, DUBAI, UAE

IF CANDIDATE IS SELECTED MUST BE ABLE TO JOIN IMMEDIATELY ON TUESDAY NEXT WEEK.

Company Name: International Health & Safety Training Center FZ LLC
Employment Type: Full Time
Monthly Salary: 2,000 – 3,999 AED
Benefits: Health Insurance, Visa if needed
Minimum Work Experience: 2-5 Years
Minimum Education Level: Bachelors Degree
Description:
A Medical Education Training Center is looking for an individual who is well-presented, friendly and professional with excellent customer service skills to function as the Customer Service – RECEPTIONIST

Job Duties:
• Dealing with walk-in customers and telephone enquires providing excellent Customer Service experience.
• Establish and maintain high expectations in terms of customer services, office environment and front office experience.
• Maintains the reception /office area neat and clean at all times.
• Advise of courses and seats availability.
• Answer the phone in a timely manner and provide information on courses via email and telephone.
• Book candidates for courses and process enrolment.
• Market courses via telephone, email and walk in inquiries.
• Provide candidates with the pre-course and study materials.
• On the day of the course check the enrollment and sign candidates into respective classes.
• Responsible to handle cash payments (Cashier).
• Deliver excellent customer service, at all times.
• Other duties as required by the Training Department.
• Social Media Marketing

The Ideal candidate must be as follows:
¬ Exceptional customer service skills
¬ Highly organized
¬ Ability to Multi- Task
¬ Working knowledge of Computer skills
¬ Attention to details and accuracy
¬ Strong inter-personal and communication skills
¬ Work requires willingness to work under flexible schedule
¬ Team Player, willing to accept challenges and able to meet them.
¬ Confident, eager, enthusiastic, punctual and motivated to take initiative.
¬ Able to work independently
¬ Willingness to help others
¬ Being able to deal with all types of people.
¬ Displays professional attitude and appearance at all times
¬ Proficient in English (oral and written) and preferable bilingual

Requirements:
• Ability to work 6 days a week
Ability to start immediately next week

Salary:
3000 AED + Health Insurance + Annual Leave + Employment Visa if needed

Guest Relations Officer wanted – Westin resort hotel – Dubai

westin hotel DUbai

APPLY HERE

Posting Date May 23, 2018      Job Number 18001GUN
Location The Westin Dubai Mina Seyahi Beach Resort & Marina, Dubai, United Arab Emirates

The Front Office Department is responsible in ensuring that guests are provided with an excellent welcoming service as well as making sure that guests will have a smooth check-in, uncompromising stay, and check out experience. This department will also help in up selling of rooms and gives an inside of the best places to visit in town.

Job responsibilities will include, but not limited to the following:
To report to work within the requested time, prior to the commencement of duty, well-groomed and dressed to the uniform standard.
To treat all guests and colleagues in a polite and courteous manner at all times. To give your full cooperation to all guests, and assist in a prompt, caring and helpful manner.
To anticipate guest’s needs wherever possible and react to these to enhance guest satisfaction.
To conduct a daily briefing with the Guest Services team prior to each shift, emphasizing on the current occupancy, hotel activities, special promotions, VIP guests, etc.
To assist the Assistant Front Office Manager with the on-going training of all Front Office staff including new recruits.
To ensure that the Front Office Logbook is maintained from shift to shift to guarantee effective communication.
To ensure that rooms are allocated for the expected arrivals, giving priority to special guests, VIP and regular guests.

To move into this position you should have
Minimum one year experience in front office
Hospitality Graduate or equivalent qualification
Two years plus experience in similar role in five stars property.
Good interpersonal, People management and Leadership skills
Excellent problem solving skills, communication and reporting skills, customer service & people skills and flexible
Attention to details
Knows Opera well, train the trainer certificate preferred
Good English command in speaking and writing, Arabic/ German/ Russian preferred
Friendly & outgoing personality, well presented & groomed, good manners.

Front Office Agent wanted – Westin resort hotel – Dubai

westin hotel DUbai

APPLY HERE

Posting Date May 23, 2018
Job Number 18001GUS
Location The Westin Dubai Mina Seyahi Beach Resort & Marina, Dubai, United Arab Emirates

The Front Office Department is responsible in ensuring that guests are provided with an excellent welcoming service as well as making sure that guests will have a smooth check-in, uncompromising stay, and check out experience. This department will also help in up selling of rooms and gives an inside of the best places to visit in town.

Job responsibilities will include, but not limited to the following:
To report to work within the requested time, prior to the commencement of duty, well groomed and dressed to the uniform standard.
To treat all guests and colleagues in a polite and courteous manner at all times. To give your full cooperation to all guests, and assist in a prompt, caring and helpful manner.
To anticipate guest’s needs wherever possible and react to these to enhance guest satisfaction.
To assist guests with arrival and departure, further assisting with any further queries guest might have.
The job might requires to work in shifts including night shifts and may be asked to work on public holidays.
To attend daily briefing with the Guest Services team prior to each shift, and being aware of the current occupancy, hotel activities, special promotions, VIP guests, etc.
To assist the Team Leader/ Duty Manager with the on-going training of all Front Office staff.
To ensure that the Front Office Logbook is read and signed at the beginning of each shift and all relevant information is acquired.

To move into this position you should have
Minimum 1 years’ experience in front office in a five stars property
Hospitality Graduate or equivalent qualification
Excellent problem solving skills, communication and reporting skills, customer service & people skills and flexible
Attention to details
Knows Opera well, train the trainer certificate preferred
Good English command in speaking and writing, Arabic/ German/ Russian preferred
Friendly & outgoing personality, well presented & groomed, good manners

Restaurant Reservations Agent wanted – Marriott hotel -Dubai

Marriott Marquis Hotel Dubai

APPLY HERE

Restaurant Reservations Agent – Arabic Speaker
Posting Date May 23, 2018
Job Number 18001GX6
Location JW Marriott Marquis Hotel Dubai, Dubai, United Arab Emirates

Job Summary

Assist other departments when needed to ensure optimum service to guests. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Stand, sit, or walk for an extended period of time or for an entire work shift. Read and visually verify information in a variety of formats (e.g., small print). Enter and locate work-related information using computers and/or point of sale systems. Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email). Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

Assistant Front Desk Manager wanted – Le Meridien resort – Dubai

Le Meridien Mina Seyahi Beach Resort and Marina

APPLY HERE

Posting Date May 23, 2018
Job Number 18001GUI
Location Le Méridien Mina Seyahi Beach Resort & Marina, Dubai, United Arab Emirates

The Front Desk Department is responsible in ensuring that guests are provided with an excellent welcoming service as well as making sure that guests will have a smooth check-in, uncompromising stay, and check out experience. This department will also help in up selling of rooms and gives an inside of the best places to visit in town.

Job responsibilities will include, but not limited to the following:

Has a good knowledge of all the different types of rooms, hotel facilities, hours of operation, restaurants, shops and function rooms.
Co-ordinate all activities, operations and running of Front Desk – whilst actively displaying a proactive front of house leadership style.
Take a leading role in positively representing the company with guests, reinforcing a customer focused approach to hotel operations at all times – and harnessing GuestVoice data is a tool to measure success
Is well informed about special functions and events held in the hotel on a daily basis.
Assist in Providing clear leadership for quality and Processing Improvement initiatives aligned with business goals and objectives, maintaining close liaison
Maintain, implement and adhere to standard policies, systems and procedures relating to hotel operations, including health and safety systems and quality standards, and systems contingency planning.
Maintain a high level of personal service and guest recognition, with particular attention to VIP’s and amenities.
Continually enhance the Front Desk Incentive Program to ensure that opportunities and Incremental revenues are maximised.
Ensure quality of data is maintained within the property management system enabling accurate guest history and sales information.
Ensure that all Front of House Public areas are well maintained and kept to a high standard of cleanliness and good repair
Ensure effective channels of communication are in place maximising the opportunities of distributing the information available – and encouraging ideas and participation from all team members, through monthly team briefings.
Supply and co-ordinate effective training to enable all front office staff to carry out their duties as required.
To assist the hotel in achieving Employee Satisfaction targets through good working practices and team liaison. Monitor employee morale and turnover, proactively supporting the Employee Engagement Survey process and ensuring action plans are established and followed up to address issues.
Assist the Front Desk Manager to monitor and analyse customer feedback/data and where applicable act upon guest comment through GuestVoice Portal and In House data collection methods (e.g. Guest Questionnaire/comment cards)

To move into this position you should have

Tenure in current position minimum one year
Hospitality Graduate or equivalent qualification
Two years plus experience in similar role and five years experience in five stars property.
Train the trainer certificate preferred
Excellent problem solving skills, communication and reporting skills, customer service & people skills and flexible
Attention to details
Friendly & outgoing personality, well presented & groomed, good manners
Must be able to speak, write and converse freely in English
Candidate preferred with additional language (German, Russian, Arabic, French, Italian, Spanish or Japanese)
Must be proactive

 

Front Desk (Arabic) wanted by Marriott hotel Abu Dhabi

Marriott Marquis Hotel Dubai logo

APPLY HERE

Posting Date May 22, 2018
Job Number 180019TF
Job Category Rooms and Guest Services Operations
Location Marriott Hotel Al Forsan, Abu Dhabi, Abu Dhabi, United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Job Summary

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests’ personal checks and traveler’s checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Executive Assistant wanted by W hotel Dubai

w hotel dubai

APPLY HERE

Posting Date May 22, 2018
Job Number 18001GDX
Job Category Administrative
Location W Dubai – Al Habtoor City, Dubai, United Arab Emirates
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

Job Summary

Greet persons entering the office, determine nature and purpose of visit, and direct/escort to destination. Open, read, and prepare answers to routine letters. Locate and attach appropriate files to incoming correspondence requiring replies. Take and distribute meeting minutes to appropriate individuals. Handle and distribute incoming and outgoing mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Transmit information or documents using a computer, mail, or facsimile machine. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Operate standard office equipment other than computers such as telephone, typewriter, fax, photocopier, calculator, and electronic peripherals. Document and communicate all guest requests/complaints to appropriate personnel.

Front Desk (Chinese) wanted by Marriott hotel Abu Dhabi

Marriott Marquis Hotel Dubai logo

APPLY HERE

Posting Date May 22, 2018
Job Number 180019TL
Job Category Rooms and Guest Services Operations
Location Marriott Hotel Al Forsan, Abu Dhabi, Abu Dhabi, United Arab Emirates VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

Job Summary

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests’ personal checks and traveler’s checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Reservation Agent wanted by W hotel Dubai

w hotel dubai

APPLY HERE

Posting Date May 22, 2018
Job Number 18001GE4
Job Category Reservations
Location W Dubai – The Palm, Dubai, United Arab Emirates VIEW ON MAP
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

Job Summary

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Front Desk Supervisor wanted by Lapita resort hotel in Dubai

Lapita Hotel Dubai

APPLY HERE

Job Description
Posting Date May 21, 2018
Job Number 18000N11
 
JOB SUMMARY
Supervise front desk associates to ensure all hotel policies, procedures, regulations and standards are followed.
 
Ensuring that front desk operations runs smoothly in a professional manner at all times.

Perform all front desk related responsibilities and duties when assigned or required.

Assume leadership in the absence of front desk manager

Ensure appropriate and adequate training of all front desk associates including all on-the-job, off-the-job and 15min training. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs.

CANDIDATE PROFILE
Experience:
Previous experience working within a Front Office hotel environment in the 5 star/luxury market is essential
Having an experience in similar position for at least 12 months preferred
Skills and Knowledge
Strong Communication skills (verbal, listening, writing)
Innovative
Pro-active and reliable
MICROS, OPERA, Guestware, Microsoft Office, FCS or telephone software and other related operating systems
Flexible and ability to work around the clock
Ability to work collaboratively with hotel service team in providing exceptional customer service excellent telephone etiquette
Strong organization and working to deadline skills
Have a complete understanding of the Marriott Reward program
Education or Certification

Good level of English essential
SPECIFIC DUTIES
Be familiar with Hotel services, operational hours and ongoing promotions.
Have a thorough knowledge of Lapita Hotel products and services.
Maintain good working relationship with all hotel departments.
Have a good knowledge of local area and surrounding facilities. Provide recommendations and direction to guests whenever needed.
Check House Count to establish selling strategy for the shift. Monitoring it regularly during shift and responding to any changes.
Ensure daily all forms of communication are used to full capacity and relevant information is handed over to the next shift throughout the shift and briefings.
Demonstrate and promote quality awareness amongst front office desk team. Seek ways to improve and maintain guest satisfaction scores for all front desk associates.

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SPA RECEPTIONIST wanted by Hilton hotel in Abu Dhabi

APPLY HERE

A Spa Receptionist is responsible for greeting and assisting clients to deliver an excellent Guest and Member experience while ensuring the overall experience is pleasant and their needs are met.

What will I be doing?
 
As a Spa Receptionist, you are responsible for greeting and assisting clients to deliver an excellent Guest and Member experience. A Spa Receptionist will also be required to manage customer feedback and be an effective sales person. Specifically, you will be responsible for performing the following tasks to the highest standards:

Assist guests and clients in an appropriate and timely manner
Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
Ensure client experience is proficient including bookings, payments, and consultation cards
Adhere to cash handling procedures
Interact and communicate effectively with clients, members, team members, guests, and management team
Up-sell with latest departmental incentives
Report accidents, maintenance issues, or other incidents
Ensure compliance with all health and safety regulations
What are we looking for?

A Health Club Receptionist serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Committed to delivering a high level of customer service
Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Excellent attention to detail
High standards of cleanliness
Ability to work in a consistently professional and helpful manner
Previous spa experience

ROOM CONTROLLER wanted by Double tree hotel in RAK – UAE

double tree by hilton in RAK UAE

APPLY HERE

As Room Controller, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Room Controller is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Assign room according to guest request and preferences whenever possible.
Pre-register designated guests and prepare key packets.
Organize and coordinate check-in/pre-registration procedures for arriving groups.
Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff.
Confirm reservations and cancellations.
Review out-of-order rooms daily.
Ensure rates match market codes and document exceptions. Verify and adjust billing for guests.
File guest paperwork or documentation.
Set up/process all guest check-ins/check-outs.
Activate room keys.
Secure valid payment.
Identify any over-commitments.
Perform duplicate reservation checks; block rooms.
Run daily reports.
Follow up with guests to ensure their requests or problems have been met to their satisfaction.
Receive, record, and relay messages accurately, completely, and legibly.

Room Controller serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous customer service experience within the hotel/leisure/retail sector
Excellent interpersonal and communication skills
Commitment to delivering a high level of customer service
Ability to work under pressure
Excellent grooming standards
Flexibility to respond to a variety of work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

High level of IT proficiency

Rooms Controller wanted by Intercontinental hotel in Dubai

intercontinental hotel Dubai

APPLY HERE  

Front Office Coordinator (Rooms Controller), Front Office at InterContinental Hotel – DFC
Job Number DUB004765
We are currently hiring a Front Office Coordinator for InterContinental Hotel Dubai Festival City.

Reporting directly to the Front Office Supervisor and Reception Manager, the primary responsibility of this role is to handle all guest communication pre- arrival and post- farewell, update all guest preference and profiles to ensure a seamless guest arrival. The Front Office Coordinator reviews arrivals of the day, prepares welcome letters, checks amenities and inspects VIP rooms, furthermore makes courtesy calls and follows up on any kind of guest request. In addition, the Front Office Coordinator carries out any kind of administrative tasks or responsibilities and may perform other duties within the Front Office Team, such as Lobby Duty and supporting the Reception with the check in and check out of guests.

Qualifications
Ideally, you’ll have some or all of the following qualifications and experience we’re looking for:

· Minimum of 1 year professional experience in a similar capacity in a 5 star hotel
· An eye for detail
· Ability to work under pressure and prioritize tasks
· Knowledge of hotel reception operation will be an advantage
· Knowledge of IT & systems (“including Opera”)
In return we’ll give you a competitive financial and benefits package including accommodation, free meals on duty, hotel discounts worldwide and the chance to work with a great team of people. Most importantly, we’ll give you the room to be yourself.

*Only shortlisted candidates will be contacted.

Front Office Manager

fairmont hotel Abu Dhabi Marina

APPLY HERE

fairmont hotel Abu Dhabi Marina
fairmont hotel Abu Dhabi Marina

Front Office Manager (ADC01715)
Primary Location: United Arab Emirates-Abu Dhabi-Fairmont Bab Al Bahr

Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues and Leaders are turning moments into memories for our guests at Fairmont Hotels & Resorts. Showcase your leadership and interpersonal strengths as Front Office Manager, where you will lead our team of service ambassadors, maximize Front Office operations and ensure exceptional guest service.
 
Summary of Responsibilities:
Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service
Lead and manage all aspects of the Front Office department and ensure all service standards are followed
Maximize rooms revenue through participating in yield management meetings and implementingsupporting agreed upon Revenue Management strategies and practices
Handle guest concerns and react quickly, logging and notifying proper areas
Conduct regularly scheduled departmental meeting
Manage the departmental budget
Balance operational, administrative and Colleague needs
Assist guests regarding hotel facilities in an informative and helpful way
Follow department policies, procedures and service standards
Follow all safety policies
Other duties as assigned

Qualifications:

Previous leadership experience required
Previous Property Management System experience required
Computer literate in Microsoft Window applications required
University/College degree in a related discipline preferred
Must possess a professional presentation
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times

Visa Requirements:
Please note that you must be eligible to live and work in Abu Dhabi. Fairmont Bab Al Bahr will cover visa costs and flights for selected candidates from place of origin.

Front Office Ambassador wanted by Renaissance hotel Dubai

Renaissance Dubai Hotel Downtown Dubai

APPLY HERE (DIRECT TO HOTEL)

Renaissance Dubai Hotel Downtown Dubai
Renaissance Dubai Hotel Downtown Dubai

Posting Date May 14, 2018
Job Number 180017FF
Job Category Rooms and Guest Services Operations
Location Renaissance Downtown Hotel, Dubai, Dubai, United Arab Emirates VIEW ON MAP
Brand Renaissance Hotels
Schedule Full-time
Position Type Non-Management/Hourly

Job Summary
Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in.

Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Cash guests’ personal checks and traveler’s checks. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Assist management in training, motivating, and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Reservations Agent wanted by Ritz hotel Dubai

Ritz Carlton hotel Dubai

APPLY HERE (DIRECT TO HOTEL)

Ritz Carlton hotel Dubai
Ritz Carlton hotel Dubai

Posting Date May 14, 2018
Job Number 18001DHI
Job Category Reservations
Location The Ritz-Carlton, Dubai, Dubai, United Arab Emirates VIEW ON MAP
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Concierge wanted by La Ville hotel Dubai

La Ville hotel Dubai

APPLY HERE(Direct access)

La Ville hotel Dubai
La Ville hotel Dubai

Job Description
Posting Date May 14, 2018
Job Number 18001DF8
Job Category Rooms and Guest Services Operations
Location La Ville Hotel & Suites CITY WALK, Dubai, Autograph Collection, Dubai, United Arab Emirates VIEW ON MAP
Brand Autograph Collection Hotels
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Where details play a leading role to deliver uniqueness, where creativity is the main character to create experiences informed by unique perspectives on design, craft and hospitality – Autograph Collection is the place for unconventional hotel experiences. If you want to be part of something Exactly Like Nothing Else, you are ready to join the La Ville Hotel & Suites City Walk Dubai Autograph Collection and champion individuality.

Job Summary

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests. Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.

 

Athletic Club Receptionist wanted by St Regis resort hotel Abu Dhabi

St Regis hotel Abu Dhabi

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St Regis hotel Abu Dhabi
St Regis hotel Abu Dhabi

Posting Date May 08, 2018
Job Number 18000GKC
Job Category Administrative
Location The St. Regis Saadiyat Island Resort, Abu Dhabi, Abu Dhabi, United Arab Emirates
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
The iconic St. Regis brand extends its legacy to Abu Dhabi with The St. Regis Saadiyat Island, Abu Dhabi, created by thoughtful Mediterranean architecture and a contemporary interior design.

The award-winning St. Regis Saadiyat Island Resort is the city’s true beachfront leisure address located just 20 minutes from Abu Dhabi International Airport and 10 minutes from the city’s bustling downtown.

Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Transmit information or documents using a computer, mail, or facsimile machine. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail, including date stamping and distributing incoming mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Enter and locate work-related information using computers and/or point of sale systems.

Guest Service Agent wanted by St Regis hotel Abu Dhabi

st regis hotel abu dhabi

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st regis hotel abu dhabi
st regis hotel abu dhabi

Posting Date May 08, 2018
Job Number 17001IQO
Job Category Rooms and Guest Services Operations
Location The St. Regis Saadiyat Island Resort, Abu Dhabi, Abu Dhabi, United Arab Emirates
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.

Job Summary

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.

Customer Service Rep wanted by Starlight security in Dubai

Customer Service Representative (WALK IN ON 07 MAY 2018 09.AM-3.PM)
Dubai > Jobs > Customer Service > Customer Service Representative > Details
67 others have applied to this job.
Details: Posted on: 5th May 2018
Company Name: STARLINE SECURITY SYSTEMS LLC

Employment Type: Full Time
Monthly Salary: 2,000 – 3,999 AED
Job Role: Customer Service Representative
Minimum Work Experience: 0-1 Years
Company Size: 11-50 Employees

ONLY FEMALES
COMPUTER LITERACY REQUIRED
GOOD ENGLISH COMMUNICATION SKILLS
ARABIC COMMUNICATIONS SKILLS WILL BE AN ADDED VALUE BUT NOT A MUST
NATIONALITY : INDIAN, PHILIPPINE, SRI LANKA AND PAKISTAN

SALARY RANGE WILL BE DISCUSS UPON INTERVIEW
www.starlinetrack.com
Responsibilities include scheduling appointments, answering the telephone, setting up new clients , preparation and maintenance of SALES records, mailings, computer operation, financial transactions, filing, and front office and reception area maintenance.
1. Make a good first impression on clients, smile, be professional. Set a positive tone.
2. Maintain a professional appearance (clothes and attitude)
3. Greet clients warmly
4. Be professional, ethical, and friendly at all times, even if clients are being difficult
5. Answer phones and emails.
6. Make all appointment and then confirm them the day prior via phone.
7. Remind Accounts to fasten the service.
12. Enter all data into computer for clients forms, etc.
13. Serve as initial source of information to clients.
15. Know how to use computer software.
16. Take payment for services and enter into record.
17. Perform day end closeout.
18. Assist clients as necessary to make their visits easier.
21. Setup new client records.
22. Setup/verify accuracy of invoices.

Customer Service wanted by EYEFORTECH SECURITY SYSTEMS Dubai

Details: Posted on: 5th May 2018
Company Name: EYEFORTECH SECURITY SYSTEMS LLC
Employment Type: Full Time
Monthly Salary: 2,000 – 3,999 AED
Benefits: visa+health insurance
Minimum Work Experience: 0-1 Years
Minimum Education Level: N/A
Listed By: Employer

Company Size: 1-10 Employees
Career Level: Mid-level
Listed by:
Description:

EYEFORTECH SECURITY SYSTEMS LLC hiring Female Customer Service receptionist.preferably any nationality, with pleasing personality and presentable. Excellent English communication skills. Adept computer skills. Fresh graduates are welcome to apply. Experience in customer service is a plus.
WALK IN INTERVIEW ON tuesday 7th may.
PH:+971567070824

Guest Services Associate wanted by Sheraton hotel Dubai

Four points Sheraton hotel Dubai

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Four points Sheraton hotel Dubai
Four points Sheraton hotel Dubai

Posting Date Apr 27, 2018
Job Number 18000UW4
Job Category Rooms and Guest Services Operations
Location Sheraton Jumeirah Beach Resort, Dubai, United Arab Emirates VIEW ON MAP
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Job Summary
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash guests’ checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Security of any reports of theft.

Receptionist wanted WALK IN INTERVIEW

Company Name: Century Financial Brokers LLC
Employment Type: Full Time
Monthly Salary: 4,000 – 5,999 AED
Minimum Work Experience: 2-5 Years
Minimum Education Level: Bachelors Degree
Listed By: Employer
Company Size: 51-200 Employees
Career Level: Junior
Description:
Over 29 years, Century Financial Brokers has been the region’s leading investment service provider and at the core of our continuous success is our main asset – our people.

Walk-in on Sunday 22nd April, from 11am to 5pm for a career in financial markets.
Location – 7th Floor, Al Khaleej Center, Al Mankhool Road, Bur Dubai (nearest metro- Al Fahidi)

Receptionist – Female. Arab, Indian & Filipino
• 2-3 years’ experience in similar role in UAE
• Smart and presentable with excellent interpersonal skills
• Excellent communication with advance English is a must
• Highly organized with multi-tasking capability
• Adaptive to flexible timing and distribution of duties
• Must be available to join immediately
• Candidates on visit can also apply
• Single
• Age between 25-30 years
• Salary AED 4,500 – AED 6,000 + annual benefit

Candidates who do not meet conditions of preferred nationality, experience, skills and qualification will not be considered for interview.

Carry updated CV, copies of degree, reference letter and passport & visa.

PHONE:043562800

 

GUEST EXPERIENCE MANAGER wanted bu Sofitel hotel Dubai

Sofitel hotel Jumeirah beach Dubai

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Sofitel hotel Jumeirah beach Dubai
Sofitel hotel Jumeirah beach Dubai

Sofitel Dubai Jumeirah Beach
Managed hotel
City DUBAI State Northern UAE Country United Arab Emirates
Sofitel Dubai Jumeirah BeachSofitel Dubai Jumeirah Beach is a 5-star luxury hotel situated with Jumeirah Beach Residence (JBR) at the heart of Dubai Marina opening directly onto “The Walk” – Dubai’s most popular recreation promenade as well as the new beachfront low rise leisure and retail destination “The Beach”. The hotel artfully blends Arabic design features with exquisite French elegance. A short walk from the sea shore the 31 story building features 438 rooms and suites each with a private balcony offering views across the Arabian Gulf, 4 restaurants bars, Club Millesime™ Executive lounge, InspiredMeetings™ conference facilities and “So FIT” Health club.

Discover the hotel
CONTRACT
Job Level Job
Fixed-term contract: No
Status Full Time
Anticipated Start Date 13-05-2018

SKILLS
Level of Education
Bachelor / Licence
Areas of study
Hospitality Management
Professional experiences
3 to 5 years
Languages essential
English (Fluent)
Arabic (Fluent)
KEY TASKS
This position has as key objectives for the continuous improvement and operational implementation of the Guest Experience and online reputation of the Hotel by monitoring daily experience performance and Guest feedback, representing the Guest within the hotel and supporting the GM on achieving positive results and Guest Experience targets. She/he will ensure full compliance of the Brand Assurance Program at the property, the implementation and follow-up of brand standards and quality programs, including related training, with the aim of ensuring brand consistency and excellence, while supporting optimal Guest Experience, increased satisfaction and loyalty.

ROYAL SERVICE AGENT wanted by Fairmont hotel Dubai

Fairmont hotel Dubai

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Fairmont hotel Dubai
Fairmont hotel Dubai

Royal Service Agent
Primary Location: United Arab Emirates-Dubai-Fairmont The Palm, Dubai
Employee Status: Regular
Royal Service Agent
Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Royal Service Agent, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.

Hotel Overview:
Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 381 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of seven food and beverage outlets on property offer international dining options including Chinese cuisine and a Brazilian churrasco experience. Fairmont The Palm also features an expansive pool and beach area with a health club, Willow Stream Spa and the Fairmont Falcons Juniors’ Club.

Summary of Responsibilities:

Reporting to the Manager, Royal Service, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging service
Process all external and internal calls either by redirecting calls or assisting the caller
Take ownership of the caller’s request and ensure follow up according to the hotel’s standards
Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office, Engineering and Food & Beverage
Maintain, monitor and update the ‘Guest Recovery’ log in the “Royal Service” software system, update and report where necessary to the relevant Leaders
Serve as a liaison for Guests requiring information relating to all aspects of the hotel
Handle, track and coordinate shipments relating to ‘Lost & Found’
Arrange guest amenities to recognize special occasions and VIP guests
Handle and distribute faxes, voice messages and written messages for internal and external Guests
Assist Guests with internet trouble-shooting
To be aware of hotel – internal functions and Outlet Promotions.
Awareness of outlet concepts, opening hours and F&B menus contents
To answer guest questions in regards to all hotel information including menu food items, beverages and wines in an informative and helpful way.
To be able to send out group dinner proposals and inquiries in a timely and professional manner.
To follow all standards for reservation policies, group policies, telephone standards, PDR bookings, VIP guests and special requests.
To handle any guest feedback in an appropriate manner ensuring the guest leaves the hotel completely satisfied.
Work closely with other Departments in ways to better serve our guests
Process Dining reservations for all phone inquiries.
Have full knowledge of the hotel’s emergency procedures
Follow department policies, procedures and service standards
Follow all safety policies
Other duties as assigned

Qualifications:

Previous customer related experience an asset

Must be able to type 25 words per minute and the ability to multi-task

Computer literate in Microsoft Window applications required

Hospitality system knowledge such as Opera and/or PMS would be advantageous

Must possess outstanding guest services skills and sophisticated verbal communication skills

Strong interpersonal and problem solving abilities

Highly responsible & reliable

Ability to work well under pressure in a fast paced environment

Ability to work cohesively with fellow colleagues as part of a team

Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):
Frequent sitting throughout shift
Shift rotation, including night shift
Occasional standing, kneeling, pushing, pulling, lifting
Visa Requirements: Please note that you must be eligible to live and work in Dubai. We will assist successful applicants with the visa process and provide flights and accommodation.

Guest Experience Specialist wanted by Crowne Plaza in Dubai

crowne plaza dubai front entrance

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crowne plaza dubai front entrance
crowne plaza dubai front entrance

Posted Apr 5, 2018
Guest Experience Specialist, Front Office, Crowne Plaza® – DFC
Job Number DUB004734
Hotel Brand: Crowne Plaza
Middle East » United Arab Emirates » Dubai » Dubai

Description
Do you see yourself as a Guest Experience Specialist?
What’s your passion? Whether you’re into tennis, diving or karaoke, at IHG® we’re interested in you. We love people who apply the same amount of passion and precision to their jobs as they do to their hobbies. Imagine working for a company that gives you Room to be yourself. Our commitment to our people is to deliver room to have a great start, to learn and grow, to perform, to be recognized and rewarded, to be involved and to take the initiative and lead.

The InterContinental Hotels Group (IHG®) properties in Dubai Festival City consist of four hotel brands. These include the luxury brand InterContinental, the superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence Suites and the vibrant mid-scale Holiday Inn (pre-opening). In addition to over 1000+ bedrooms, the four properties boast a selection of high quality restaurants and bars, an impressive 3,800 square meter Event Centre across two levels, the 5,000 square meters Festival Arena by InterContinental, the luxurious Spa InterContinental, state-of-the-art gymnasium and swimming pool facilities.

We are looking for confident, sophisticated and internationally-minded people to join over 1200 colleagues who are committed to maintaining the highest standards of luxury, quality and service which define our company. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us.

At the moment we’re looking for a Guest Experience Specialist to join our energetic, enthusiastic and passionate team at Crowne Plaza® Dubai Festival City.

This role reports directly to the Reception Supervisor and as the Guest Service Agent you will be responsible for preparing in advance for guest arrivals, execute in room and in car check-ins, be familiar with all long stay, VIP and Ambassador guests ensuring their every need is anticipated, along with manning the guest relations desk, act as Lobby Ambassador welcoming all persons to the hotel and enroll Priority Club Members and Ambassador Members – cross sell Spa, Festival Arena and F&B outlets and upsell guests to premium accommodation options.

Additional key responsibilities are:

Greets all guests at all times in a friendly and helpful manner
Attempts to learn and use guest’s name at every opportunity
Registers and rooms all arrivals according to established procedures
Maintains intimate knowledge of departmental standards and procedures
Performs check-in, check-out and room change procedures and ensures all data is entered completely into the hotel systems in accordance with reservation
Maintains cashier float and ensures accurate daily report of all money received
Cashes guest’s personal and travelers checks and assists with currency exchange
Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs
Attends to guest’s complaints, inquiries and requests, refers problems to Supervisor/Assistant Manager if he/she is unable to assist
Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels
Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
Performs the audit balances and prepares all works for audit in an orderly fashion
When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival
Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems
Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand
Takes personal interest and pride to ensure that the Front Desk work area is kept clean and in an orderly state at all times
Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program members and other VIP’s
Qualifications
Ideally, you’ll have some or all of the following qualifications and experience we’re looking for:

Required Skills:

Ideally you will have a minimum of two years demonstrable experience in a similar role in a five star hotel or comparable industry, strong verbal and written communication skills along with being quality oriented with focus on details and high performance standards, strong interpersonal skills to develop and foster beneficial relationships, ambitious and eager to learn and grow and high skill of problem solving and decision making. Arabic speaker is preferred but not essential.

In return we’ll give you a competitive financial and benefits package including accommodation, free meals on duty, hotel discounts worldwide and the chance to work with a great team of people. Most importantly, we’ll give you the room to be yourself.

Guest Services Associate wanted by Aloft hotel Abu Dhabi

Aloft Palm hotel Jumeirah Dubai

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Aloft Palm hotel Jumeirah Dubai
Aloft Palm hotel Jumeirah Dubai

Guest Services Associate
Posting Date Apr 04, 2018
Job Number 18000YPC
Job Category Rooms and Guest Services Operations
Location Aloft Abu Dhabi, Abu Dhabi, United Arab Emirates
Brand Aloft Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Aloft Hotels we’re wired for next generation travelers who love open spaces, open thinking, and open expression. Aloft provides a space where style is necessary, social scenes are vibrant, and where the only direction is forward. Our guests are tech savvy and confidently social, with an eclectic style they’re not afraid to show. We understand what our guests need, so we provide an affordable option for the tech-savvy design guru. We’re looking for innovative self-expressers who aren’t afraid to draw outside the lines. If you are someone who appreciates tech-forward features and vibrant social scenes, then we invite you to explore a career with Aloft Hotels.
Aloft Abu Dhabi – the first hotel to open in our EAME Division (Europe, Africa and the Middle East), introduces style at a steal to a modern Middle Eastern metropolis.

Boasting 408 spacious loft-like rooms, cutting-edge technology and a vibrant, energizing social atmosphere, Aloft Abu Dhabi is ideally positioned in the ultra-modern Abu Dhabi National Exhibition Center (ADNEC), a micro-city of restaurants, a marina and only 20 minutes away from a bustling downtown featuring cosmopolitan culture, lush public parks and a scenic promenade.

Job Summary

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash guests’ checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Doorman wanted by Bulgari Hotel Dubai

Bulgari hotel Dubai

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Bulgari hotel Dubai
Bulgari hotel Dubai

Residences Doorman
Posting Date Apr 04, 2018
Job Number 18000YIY
Job Category Rooms and Guest Services Operations
Location Bulgari Hotel & Resorts, Dubai, Dubai, United Arab Emirates
Brand Bulgari Hotels & Resorts
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand.

Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors.

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information; protect company assets. Support all co-workers and treat them with dignity and respect. Support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Assist with moving, lifting, carrying, and placing of objects weighing in excess of 75 pounds. Stand, sit, or walk for an extended period of time or for an entire work shift. Move at a speed that is required to respond to work situations (e. g., run, walk, jog). Read and visually verify information in a variety of formats (e. g., small print). Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move over sloping, uneven, or slippery surfaces and steps. Move up and down stairs and/or service ramps. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Maintain awareness of undesirable persons on property premises. Perform other reasonable job duties as requested by Supervisors

Female Receptionist cum office Assistant WALK IN – DUBAI

Female Receptionist cum office Assistant
Dubai > Jobs > Government / Administration > Details
Details: Posted on: 3rd April 2018
Company Name: Best Rooms Holiday Homes
Employment Type: Full Time
Monthly Salary: 2,000 – 3,999 AED
Minimum Work Experience: 0-1 Years
Minimum Education Level: N/A

Listed By: Employer
Company Size: 11-50 Employees
Career Level: Junior

Description:
– Receptionist Job Duties-
– Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. Directs visitors by maintaining employee and department directories; giving instructions. Maintains security by following procedures; monitoring logbook;
– Cashiering
-Office Assistant handle organizational and clerical support tasks. This may include organizing files, scheduling appointments, writing copy, proofreading, receiving guests and more, depending on the company and its needs.

WALK IN INTERVIEWS FROM 3PM-5PM ONLY
ADDRESS: INTERNATIONAL CITY MOROCCO CLUSTER, BUILDING I-12 SHOP 18.
SALARY: 2000-2500/- AED

CALL 04 430860 FOR MORE INFORMATION.

BRING A COPY OF YOUR CV

Admin Assistant wanted by Bulgari hotel Dubai

Bulgari hotel Dubai

APPLY HERE

Bulgari hotel Dubai
Bulgari hotel Dubai

Marina Executive / Admin Assistant
Posting Date Apr 03, 2018
Job Number 18000Y10
Job Category Rooms and Guest Services Operations
Location Bulgari Hotel & Resorts, Dubai, Dubai, United Arab Emirates
Brand Bulgari Hotels & Resorts
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand.

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

FRONT OFFICE INTERN – Double Tree hotel – Dubai

Double tree Hilton Business Bay Dubai

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Double tree Hilton Business Bay Dubai
Double tree Hilton Business Bay Dubai
FRONT OFFICE INTERN
DoubleTree by Hilton
Job Summary
A Front Office Intern assists in daily Front Office operations and works with customers and Guests as part of a project used to demonstrate your abilities to work in the hotel management sector.

What will I be doing?
 
As Front Office Intern, you will assist in daily Front Office operations and work with customers and Guests as part of a project used to demonstrate your abilities to work in the hotel management sector. A Front Office Intern is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Ensure accurate and efficient running of reception including check in/out procedures
Respond to Guest queries in a timely and efficient manner
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
Demonstrate a high level of customer service at all times
Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Understand correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Answer switchboard calls, as required
Ensure all Guest deliveries and messages are received effectively and efficiently
Act in accordance with fire, health and safety regulations and follow the correct procedures when required
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Attend appropriate training courses, when required
Follow and adhere to company brand standards
Assist other departments wherever necessary and maintain good working relationships with Team Members
Work with your Manager to identify a specific project to complete during your internship placement
What are we looking for?

Front Office Interns serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous experience in a customer-focused industry
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Ability to work on your own and as part of a team
Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in cash handling

Front Desk Agent wanted by Edition hotel Abu Dhabi

Edition hotel Abu Dhabi

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Edition hotel Abu Dhabi
Edition hotel Abu Dhabi

Front Desk Agent – The Abu Dhabi EDITION
Posting Date Mar 30, 2018
Job Number 18000X19
Job Category Rooms and Guest Services Operations
Location The Abu Dhabi EDITION, Abu Dhabi

Brand Edition Hotels
Schedule Full-time
Position Type Non-Management/Hourly
 
Start Your Journey With Us
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. Our hotels are stunning microcosms of the world’s top cities, featuring the finest in dining, entertainment, nightlife, and service to create an enchanting experience that makes your spirit soar!

But to create this magical experience, we need you.

EDITION is hiring warm, out-going, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.

We invite you to join us today.

JOB SUMMARY

Administering Front Desk functions, always ensuring that the highest levels of hospitality and service are provided. Areas of responsibility include but are not limited to: processing all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys; pre-registering designated guests and preparing key packets; following up with guests regarding satisfaction with guest-related issues; reviewing/tracking/accommodating requests for room changes when possible; ensuring rates match market codes and documenting exceptions; running daily reports; following up with guests to ensure their requests or problems have been met to their satisfaction.

BUSINESS CONTEXT – EDITION

EDITION is the industry’s first truly global lifestyle hotel brand that successfully combines a personal, intimate and unique hospitality experience on a global scale. Developed in collaboration with Ian Schrager and Marriott Intl., EDITION combines outstanding innovation and design with the highest levels of service execution. It achieves this goal by bringing great personal, friendly, modern service as well as outstanding, one-of-a-kind food, beverage and entertainment offerings… “all under one roof”.

EDITION responds to new emerging cultural and social imperatives. It reflects these changing lifestyles and caters to a vast underserved market of guests expecting and in turn demanding a unique experience, not merely a place to sleep. Each hotel is rare in its individuality, authenticity, originality and unique ethos that reflects the best of the cultural and social milieu of its location and of the time.

EDITION is about an attitude and the way it makes you feel rather than the way it looks. The attitude comes alive to guests via their senses. The brand has unique language, modern visual appeal, music and scent.

SCOPE MEASURES:
A Full Time position based at The Abu Dhabi EDITION
Size of Unit (Number of Rooms) 198 Bedrooms and 57 Residences

CANDIDATE PROFILE

Education and Experience
High school diploma or GED equivalent.
No related work experience is required.

CORE WORK ACTIVITIES

Main Responsibilities
Be familiar with Hotel services, operational hours and ongoing promotions.
Have a thorough knowledge of The Abu Dhabi EDITION product and services.
Ensure all forms of communication are used to full capacity and relevant information is handed over to the next shift.
Process all payment types such as room charges, cash, debit, or credit.
Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest calls and/or request.
Process all check-outs including resolving any late and disputed charges.
Answer, record, and process all guest messages, requests, questions, or concerns.
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
Supply guests with directions and information regarding property and local areas of interest.
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system.
Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Anticipate and address guests’ service needs
Welcome and acknowledge all guests according to EDITION standards.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Develop and maintain positive working relationships with others.
Ensure adherence to quality expectations and standards.
Ensure proper use of the telephone etiquete as per EDTION standards.
Establishes and maintains open, collaborative relationships with other employees.
Perform any other reasonable job duties as requested.

Ensuring and Providing Exceptional Guest Service
Collaborates with the whole of the Front Office team on ways to continually improve guest service.
Provides services that are above and beyond expectations for guest satisfaction and retention.
Serves as a role model to demonstrate appropriate behaviors.
Displays outstanding hospitality skills.

Safety and Security
Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
Complete appropriate safety training and certifications to perform work tasks.

Policies and Procedures
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Follow company and department policies and procedures.
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.

Guest Relations
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN) to resolve issues and build trust.
Address guests’ service needs in a professional, positive, and timely manner.
Assist other employees to ensure proper coverage and prompt guest service.
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
Thank guests with genuine appreciation and provide a fond farewell.
Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

Communication
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one’s voice, using the callers’ name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Speak to guests and co-workers using clear, appropriate and professional language.
Provide assistance to coworkers, ensuring they understand their tasks.
Talk with and listen to other employees to effectively exchange information.
Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.

Assists Management
Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations and ensure that they are understood.
Assist management in preparing and conducting performance reviews of employees.
Assist management in counseling hourly employees on work related concerns and issues to ensure satisfaction and productivity.
Encourage and motivate Front Desk employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.
Coordinate tasks and work with other departments to ensure that the department runs efficiently.
Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
Working with Others
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Develop and maintain positive and productive working relationships with other employees and departments.
Support all co-workers and treat them with dignity and respect.
Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
Partner with and assist others to promote an environment of teamwork and achieve common goals.