GUEST EXPERIENCE MANAGER wanted bu Sofitel hotel Dubai

Sofitel hotel Jumeirah beach Dubai

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Sofitel hotel Jumeirah beach Dubai
Sofitel hotel Jumeirah beach Dubai

Sofitel Dubai Jumeirah Beach
Managed hotel
City DUBAI State Northern UAE Country United Arab Emirates
Sofitel Dubai Jumeirah BeachSofitel Dubai Jumeirah Beach is a 5-star luxury hotel situated with Jumeirah Beach Residence (JBR) at the heart of Dubai Marina opening directly onto “The Walk” – Dubai’s most popular recreation promenade as well as the new beachfront low rise leisure and retail destination “The Beach”. The hotel artfully blends Arabic design features with exquisite French elegance. A short walk from the sea shore the 31 story building features 438 rooms and suites each with a private balcony offering views across the Arabian Gulf, 4 restaurants bars, Club Millesime™ Executive lounge, InspiredMeetings™ conference facilities and “So FIT” Health club.

Discover the hotel
CONTRACT
Job Level Job
Fixed-term contract: No
Status Full Time
Anticipated Start Date 13-05-2018

SKILLS
Level of Education
Bachelor / Licence
Areas of study
Hospitality Management
Professional experiences
3 to 5 years
Languages essential
English (Fluent)
Arabic (Fluent)
KEY TASKS
This position has as key objectives for the continuous improvement and operational implementation of the Guest Experience and online reputation of the Hotel by monitoring daily experience performance and Guest feedback, representing the Guest within the hotel and supporting the GM on achieving positive results and Guest Experience targets. She/he will ensure full compliance of the Brand Assurance Program at the property, the implementation and follow-up of brand standards and quality programs, including related training, with the aim of ensuring brand consistency and excellence, while supporting optimal Guest Experience, increased satisfaction and loyalty.

ROYAL SERVICE AGENT wanted by Fairmont hotel Dubai

Fairmont hotel Dubai

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Fairmont hotel Dubai
Fairmont hotel Dubai

Royal Service Agent
Primary Location: United Arab Emirates-Dubai-Fairmont The Palm, Dubai
Employee Status: Regular
Royal Service Agent
Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Royal Service Agent, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.

Hotel Overview:
Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 381 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of seven food and beverage outlets on property offer international dining options including Chinese cuisine and a Brazilian churrasco experience. Fairmont The Palm also features an expansive pool and beach area with a health club, Willow Stream Spa and the Fairmont Falcons Juniors’ Club.

Summary of Responsibilities:

Reporting to the Manager, Royal Service, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging service
Process all external and internal calls either by redirecting calls or assisting the caller
Take ownership of the caller’s request and ensure follow up according to the hotel’s standards
Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office, Engineering and Food & Beverage
Maintain, monitor and update the ‘Guest Recovery’ log in the “Royal Service” software system, update and report where necessary to the relevant Leaders
Serve as a liaison for Guests requiring information relating to all aspects of the hotel
Handle, track and coordinate shipments relating to ‘Lost & Found’
Arrange guest amenities to recognize special occasions and VIP guests
Handle and distribute faxes, voice messages and written messages for internal and external Guests
Assist Guests with internet trouble-shooting
To be aware of hotel – internal functions and Outlet Promotions.
Awareness of outlet concepts, opening hours and F&B menus contents
To answer guest questions in regards to all hotel information including menu food items, beverages and wines in an informative and helpful way.
To be able to send out group dinner proposals and inquiries in a timely and professional manner.
To follow all standards for reservation policies, group policies, telephone standards, PDR bookings, VIP guests and special requests.
To handle any guest feedback in an appropriate manner ensuring the guest leaves the hotel completely satisfied.
Work closely with other Departments in ways to better serve our guests
Process Dining reservations for all phone inquiries.
Have full knowledge of the hotel’s emergency procedures
Follow department policies, procedures and service standards
Follow all safety policies
Other duties as assigned

Qualifications:

Previous customer related experience an asset

Must be able to type 25 words per minute and the ability to multi-task

Computer literate in Microsoft Window applications required

Hospitality system knowledge such as Opera and/or PMS would be advantageous

Must possess outstanding guest services skills and sophisticated verbal communication skills

Strong interpersonal and problem solving abilities

Highly responsible & reliable

Ability to work well under pressure in a fast paced environment

Ability to work cohesively with fellow colleagues as part of a team

Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):
Frequent sitting throughout shift
Shift rotation, including night shift
Occasional standing, kneeling, pushing, pulling, lifting
Visa Requirements: Please note that you must be eligible to live and work in Dubai. We will assist successful applicants with the visa process and provide flights and accommodation.

Guest Experience Specialist wanted by Crowne Plaza in Dubai

crowne plaza dubai front entrance

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crowne plaza dubai front entrance
crowne plaza dubai front entrance

Posted Apr 5, 2018
Guest Experience Specialist, Front Office, Crowne Plaza® – DFC
Job Number DUB004734
Hotel Brand: Crowne Plaza
Middle East » United Arab Emirates » Dubai » Dubai

Description
Do you see yourself as a Guest Experience Specialist?
What’s your passion? Whether you’re into tennis, diving or karaoke, at IHG® we’re interested in you. We love people who apply the same amount of passion and precision to their jobs as they do to their hobbies. Imagine working for a company that gives you Room to be yourself. Our commitment to our people is to deliver room to have a great start, to learn and grow, to perform, to be recognized and rewarded, to be involved and to take the initiative and lead.

The InterContinental Hotels Group (IHG®) properties in Dubai Festival City consist of four hotel brands. These include the luxury brand InterContinental, the superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence Suites and the vibrant mid-scale Holiday Inn (pre-opening). In addition to over 1000+ bedrooms, the four properties boast a selection of high quality restaurants and bars, an impressive 3,800 square meter Event Centre across two levels, the 5,000 square meters Festival Arena by InterContinental, the luxurious Spa InterContinental, state-of-the-art gymnasium and swimming pool facilities.

We are looking for confident, sophisticated and internationally-minded people to join over 1200 colleagues who are committed to maintaining the highest standards of luxury, quality and service which define our company. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us.

At the moment we’re looking for a Guest Experience Specialist to join our energetic, enthusiastic and passionate team at Crowne Plaza® Dubai Festival City.

This role reports directly to the Reception Supervisor and as the Guest Service Agent you will be responsible for preparing in advance for guest arrivals, execute in room and in car check-ins, be familiar with all long stay, VIP and Ambassador guests ensuring their every need is anticipated, along with manning the guest relations desk, act as Lobby Ambassador welcoming all persons to the hotel and enroll Priority Club Members and Ambassador Members – cross sell Spa, Festival Arena and F&B outlets and upsell guests to premium accommodation options.

Additional key responsibilities are:

Greets all guests at all times in a friendly and helpful manner
Attempts to learn and use guest’s name at every opportunity
Registers and rooms all arrivals according to established procedures
Maintains intimate knowledge of departmental standards and procedures
Performs check-in, check-out and room change procedures and ensures all data is entered completely into the hotel systems in accordance with reservation
Maintains cashier float and ensures accurate daily report of all money received
Cashes guest’s personal and travelers checks and assists with currency exchange
Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs
Attends to guest’s complaints, inquiries and requests, refers problems to Supervisor/Assistant Manager if he/she is unable to assist
Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels
Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
Performs the audit balances and prepares all works for audit in an orderly fashion
When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival
Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems
Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand
Takes personal interest and pride to ensure that the Front Desk work area is kept clean and in an orderly state at all times
Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program members and other VIP’s
Qualifications
Ideally, you’ll have some or all of the following qualifications and experience we’re looking for:

Required Skills:

Ideally you will have a minimum of two years demonstrable experience in a similar role in a five star hotel or comparable industry, strong verbal and written communication skills along with being quality oriented with focus on details and high performance standards, strong interpersonal skills to develop and foster beneficial relationships, ambitious and eager to learn and grow and high skill of problem solving and decision making. Arabic speaker is preferred but not essential.

In return we’ll give you a competitive financial and benefits package including accommodation, free meals on duty, hotel discounts worldwide and the chance to work with a great team of people. Most importantly, we’ll give you the room to be yourself.

Guest Services Associate wanted by Aloft hotel Abu Dhabi

Aloft Palm hotel Jumeirah Dubai

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Aloft Palm hotel Jumeirah Dubai
Aloft Palm hotel Jumeirah Dubai

Guest Services Associate
Posting Date Apr 04, 2018
Job Number 18000YPC
Job Category Rooms and Guest Services Operations
Location Aloft Abu Dhabi, Abu Dhabi, United Arab Emirates
Brand Aloft Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Aloft Hotels we’re wired for next generation travelers who love open spaces, open thinking, and open expression. Aloft provides a space where style is necessary, social scenes are vibrant, and where the only direction is forward. Our guests are tech savvy and confidently social, with an eclectic style they’re not afraid to show. We understand what our guests need, so we provide an affordable option for the tech-savvy design guru. We’re looking for innovative self-expressers who aren’t afraid to draw outside the lines. If you are someone who appreciates tech-forward features and vibrant social scenes, then we invite you to explore a career with Aloft Hotels.
Aloft Abu Dhabi – the first hotel to open in our EAME Division (Europe, Africa and the Middle East), introduces style at a steal to a modern Middle Eastern metropolis.

Boasting 408 spacious loft-like rooms, cutting-edge technology and a vibrant, energizing social atmosphere, Aloft Abu Dhabi is ideally positioned in the ultra-modern Abu Dhabi National Exhibition Center (ADNEC), a micro-city of restaurants, a marina and only 20 minutes away from a bustling downtown featuring cosmopolitan culture, lush public parks and a scenic promenade.

Job Summary

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash guests’ checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Doorman wanted by Bulgari Hotel Dubai

Bulgari hotel Dubai

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Bulgari hotel Dubai
Bulgari hotel Dubai

Residences Doorman
Posting Date Apr 04, 2018
Job Number 18000YIY
Job Category Rooms and Guest Services Operations
Location Bulgari Hotel & Resorts, Dubai, Dubai, United Arab Emirates
Brand Bulgari Hotels & Resorts
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand.

Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors.

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information; protect company assets. Support all co-workers and treat them with dignity and respect. Support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Assist with moving, lifting, carrying, and placing of objects weighing in excess of 75 pounds. Stand, sit, or walk for an extended period of time or for an entire work shift. Move at a speed that is required to respond to work situations (e. g., run, walk, jog). Read and visually verify information in a variety of formats (e. g., small print). Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move over sloping, uneven, or slippery surfaces and steps. Move up and down stairs and/or service ramps. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Maintain awareness of undesirable persons on property premises. Perform other reasonable job duties as requested by Supervisors

Female Receptionist cum office Assistant WALK IN – DUBAI

Female Receptionist cum office Assistant
Dubai > Jobs > Government / Administration > Details
Details: Posted on: 3rd April 2018
Company Name: Best Rooms Holiday Homes
Employment Type: Full Time
Monthly Salary: 2,000 – 3,999 AED
Minimum Work Experience: 0-1 Years
Minimum Education Level: N/A

Listed By: Employer
Company Size: 11-50 Employees
Career Level: Junior

Description:
– Receptionist Job Duties-
– Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. Directs visitors by maintaining employee and department directories; giving instructions. Maintains security by following procedures; monitoring logbook;
– Cashiering
-Office Assistant handle organizational and clerical support tasks. This may include organizing files, scheduling appointments, writing copy, proofreading, receiving guests and more, depending on the company and its needs.

WALK IN INTERVIEWS FROM 3PM-5PM ONLY
ADDRESS: INTERNATIONAL CITY MOROCCO CLUSTER, BUILDING I-12 SHOP 18.
SALARY: 2000-2500/- AED

CALL 04 430860 FOR MORE INFORMATION.

BRING A COPY OF YOUR CV

Admin Assistant wanted by Bulgari hotel Dubai

Bulgari hotel Dubai

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Bulgari hotel Dubai
Bulgari hotel Dubai

Marina Executive / Admin Assistant
Posting Date Apr 03, 2018
Job Number 18000Y10
Job Category Rooms and Guest Services Operations
Location Bulgari Hotel & Resorts, Dubai, Dubai, United Arab Emirates
Brand Bulgari Hotels & Resorts
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand.

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

FRONT OFFICE INTERN – Double Tree hotel – Dubai

Double tree Hilton Business Bay Dubai

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Double tree Hilton Business Bay Dubai
Double tree Hilton Business Bay Dubai
FRONT OFFICE INTERN
DoubleTree by Hilton
Job Summary
A Front Office Intern assists in daily Front Office operations and works with customers and Guests as part of a project used to demonstrate your abilities to work in the hotel management sector.

What will I be doing?
 
As Front Office Intern, you will assist in daily Front Office operations and work with customers and Guests as part of a project used to demonstrate your abilities to work in the hotel management sector. A Front Office Intern is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Ensure accurate and efficient running of reception including check in/out procedures
Respond to Guest queries in a timely and efficient manner
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
Demonstrate a high level of customer service at all times
Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Understand correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Answer switchboard calls, as required
Ensure all Guest deliveries and messages are received effectively and efficiently
Act in accordance with fire, health and safety regulations and follow the correct procedures when required
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Attend appropriate training courses, when required
Follow and adhere to company brand standards
Assist other departments wherever necessary and maintain good working relationships with Team Members
Work with your Manager to identify a specific project to complete during your internship placement
What are we looking for?

Front Office Interns serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous experience in a customer-focused industry
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Ability to work on your own and as part of a team
Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in cash handling

Front Desk Agent wanted by Edition hotel Abu Dhabi

Edition hotel Abu Dhabi

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Edition hotel Abu Dhabi
Edition hotel Abu Dhabi

Front Desk Agent – The Abu Dhabi EDITION
Posting Date Mar 30, 2018
Job Number 18000X19
Job Category Rooms and Guest Services Operations
Location The Abu Dhabi EDITION, Abu Dhabi

Brand Edition Hotels
Schedule Full-time
Position Type Non-Management/Hourly
 
Start Your Journey With Us
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. Our hotels are stunning microcosms of the world’s top cities, featuring the finest in dining, entertainment, nightlife, and service to create an enchanting experience that makes your spirit soar!

But to create this magical experience, we need you.

EDITION is hiring warm, out-going, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.

We invite you to join us today.

JOB SUMMARY

Administering Front Desk functions, always ensuring that the highest levels of hospitality and service are provided. Areas of responsibility include but are not limited to: processing all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys; pre-registering designated guests and preparing key packets; following up with guests regarding satisfaction with guest-related issues; reviewing/tracking/accommodating requests for room changes when possible; ensuring rates match market codes and documenting exceptions; running daily reports; following up with guests to ensure their requests or problems have been met to their satisfaction.

BUSINESS CONTEXT – EDITION

EDITION is the industry’s first truly global lifestyle hotel brand that successfully combines a personal, intimate and unique hospitality experience on a global scale. Developed in collaboration with Ian Schrager and Marriott Intl., EDITION combines outstanding innovation and design with the highest levels of service execution. It achieves this goal by bringing great personal, friendly, modern service as well as outstanding, one-of-a-kind food, beverage and entertainment offerings… “all under one roof”.

EDITION responds to new emerging cultural and social imperatives. It reflects these changing lifestyles and caters to a vast underserved market of guests expecting and in turn demanding a unique experience, not merely a place to sleep. Each hotel is rare in its individuality, authenticity, originality and unique ethos that reflects the best of the cultural and social milieu of its location and of the time.

EDITION is about an attitude and the way it makes you feel rather than the way it looks. The attitude comes alive to guests via their senses. The brand has unique language, modern visual appeal, music and scent.

SCOPE MEASURES:
A Full Time position based at The Abu Dhabi EDITION
Size of Unit (Number of Rooms) 198 Bedrooms and 57 Residences

CANDIDATE PROFILE

Education and Experience
High school diploma or GED equivalent.
No related work experience is required.

CORE WORK ACTIVITIES

Main Responsibilities
Be familiar with Hotel services, operational hours and ongoing promotions.
Have a thorough knowledge of The Abu Dhabi EDITION product and services.
Ensure all forms of communication are used to full capacity and relevant information is handed over to the next shift.
Process all payment types such as room charges, cash, debit, or credit.
Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest calls and/or request.
Process all check-outs including resolving any late and disputed charges.
Answer, record, and process all guest messages, requests, questions, or concerns.
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
Supply guests with directions and information regarding property and local areas of interest.
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system.
Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Anticipate and address guests’ service needs
Welcome and acknowledge all guests according to EDITION standards.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Develop and maintain positive working relationships with others.
Ensure adherence to quality expectations and standards.
Ensure proper use of the telephone etiquete as per EDTION standards.
Establishes and maintains open, collaborative relationships with other employees.
Perform any other reasonable job duties as requested.

Ensuring and Providing Exceptional Guest Service
Collaborates with the whole of the Front Office team on ways to continually improve guest service.
Provides services that are above and beyond expectations for guest satisfaction and retention.
Serves as a role model to demonstrate appropriate behaviors.
Displays outstanding hospitality skills.

Safety and Security
Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
Complete appropriate safety training and certifications to perform work tasks.

Policies and Procedures
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Follow company and department policies and procedures.
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.

Guest Relations
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN) to resolve issues and build trust.
Address guests’ service needs in a professional, positive, and timely manner.
Assist other employees to ensure proper coverage and prompt guest service.
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
Thank guests with genuine appreciation and provide a fond farewell.
Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

Communication
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one’s voice, using the callers’ name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Speak to guests and co-workers using clear, appropriate and professional language.
Provide assistance to coworkers, ensuring they understand their tasks.
Talk with and listen to other employees to effectively exchange information.
Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.

Assists Management
Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations and ensure that they are understood.
Assist management in preparing and conducting performance reviews of employees.
Assist management in counseling hourly employees on work related concerns and issues to ensure satisfaction and productivity.
Encourage and motivate Front Desk employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.
Coordinate tasks and work with other departments to ensure that the department runs efficiently.
Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
Working with Others
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Develop and maintain positive and productive working relationships with other employees and departments.
Support all co-workers and treat them with dignity and respect.
Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
Partner with and assist others to promote an environment of teamwork and achieve common goals.

Guest Experience Agent wanted by Edition hotel Abu Dhabi

Edition hotel Abu Dhabi

APPLY HERE

Edition hotel Abu Dhabi
Edition hotel Abu Dhabi

Guest Experience Agent – The Abu Dhabi EDITION
Posting Date Mar 30, 2018
Job Number 18000X1C
Job Category Rooms and Guest Services Operations
Location The Abu Dhabi EDITION
Brand Edition Hotels
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. Our hotels are stunning microcosms of the world’s top cities, featuring the finest in dining, entertainment, nightlife, and service to create an enchanting experience that makes your spirit soar!

But to create this magical experience, we need you.

EDITION is hiring warm, out-going, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.

We invite you to join us today.

JOB SUMMARY

Administering Guest Experience functions, ensuring that the highest levels of hospitality and service are provided. Areas of responsibility include all Switchboard Operations, Room Service Order taking, Restaurant Reservations and supporting Housekeeping coordination duties.

BUSINESS CONTEXT – EDITION

EDITION is the industry’s first truly global lifestyle hotel brand that successfully combines a personal, intimate and unique hospitality experience on a global scale. Developed in collaboration with Ian Schrager and Marriott Intl., EDITION combines outstanding innovation and design with the highest levels of service execution. It achieves this goal by bringing great personal, friendly, modern service as well as outstanding, one-of-a-kind food, beverage and entertainment offerings… “all under one roof”.

EDITION responds to new emerging cultural and social imperatives. It reflects these changing lifestyles and caters to a vast underserved market of guests expecting and in turn demanding a unique experience, not merely a place to sleep. Each hotel is rare in its individuality, authenticity, originality and unique ethos that reflects the best of the cultural and social milieu of its location and of the time.

EDITION is about an attitude and the way it makes you feel rather than the way it looks. The attitude comes alive to guests via their senses. The brand has unique language, modern visual appeal, music and scent.

SCOPE MEASURES:
A Full Time position based at The Abu Dhabi EDITION
Size of Unit (Number of Rooms) 198 Bedroom and 57 Residences

CANDIDATE PROFILE

Education and Experience
High school diploma or GED equivalent.
No supervisory experience is required

GUEST ASSISTANCE AGENT wanted by Hilton garden hotel Dubai

Hilton garden hotel in Dubai

Hilton garden hotel in DubaiGUEST ASSISTANCE AGENT
Hilton Garden Inn
 
Job Summary
A Guest Assistance Agent provides reception services for Guests to contribute to an overall exceptional experience from assisting with luggage, check-in through check-out and complete audits, as required.
 
What will I be doing?

As Guest Assistance Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

Achieve positive outcomes from Guest queries in a timely and efficient manner
Assist with guest luggage where needed.
Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
Demonstrate a high level of customer service at all times
Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
Demonstrate a knowledge of hotel knowledge, room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Comply with hotel security, fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Follow company brand standards
Assist other departments, as necessary
What are we looking for?

Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous experience in a customer-focused industry
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Calm, efficient, and organized with great attention to detail
Ability to multi-task while maintaining a positive attitude when working with a Guest
Professional manner with an emphasis on hospitality and guest service
Ability to work on your own and as part of a team
Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
Conflict resolution experience

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

APPLY HERE

Receptionist wanted by Westin hotel in Abu Dhabi

westin hotel abu dhabi
westin hotel abu dhabi
westin hotel abu dhabi

Service Express Agent – Receptionist
Posting Date Mar 25, 2018
Job Number 18000TY0
Job Category Rooms and Guest Services Operations
Location The Westin Abu Dhabi Golf Resort & Spa, Abu Dhabi, United Arab Emirates VIEW ON MAP
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

Job Summary

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash guests’ checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

APPLY HERE

DUTY MANAGER- FEMALE wanted by Sofitel in Dubai

Sofitel Hotel Downtown Dubai
Sofitel Hotel Downtown Dubai
Sofitel Hotel Downtown Dubai

Sofitel
22/03/2018

DUTY MANAGER- FEMALE
Job Reference 305565 • Profession Reception | Reception team member (m/f)

Sofitel Dubai The Palm Resort & Spa
Managed hotel

City DUBAI State Northern UAE Country United Arab Emirates
Sofitel Dubai The Palm Resort & SpaWorld Class Hotels & French EleganceSofitel offers contemporary hotels and resorts adapted to today’s more demanding and more versatile consumers who expect and appreciate beauty, quality and excellence. Whether situated in the heart of a major city like Paris, London, New York or Beijing, or nestled away in a country landscape in Morocco, Egypt, Fiji Islands or Thailand, each Sofitel property offers a genuine experience of the French “ art de vivre”.Sofitel and its Ambassadors link the world with French Elegance across a collection of unique addresses offering their guests and partners a personalized service enriched with emotion, performance and a passion for Excellence.

Fixed-term contract: No
Status Full Time
Anticipated Start Date 23-04-2018
CONTACT

Shakti Bindal H6541-HR11@sofitel.com
044556677
SKILLS
Level of Education
Bachelor / Licence
Areas of study
Hospitality
Professional experiences
1 to 2 years
Languages essential
English (Fluent)
German (Fluent)
Optional languages
Spanish (Working level)
ESSENTIAL AND OPTIONAL REQUIREMENTS
Excel
Power Point
Word
Opéra
KEY TASKS
•To be an ambassador of the Front Office and of the hotel, in and outside the work place.
•To ensure the efficient running of the day and evening operations in the hotel.
•To oversee directly the ambassador on evening shift of the hotel and the Front Office operations during the morning / night shift, including the Reception, CID, Bell Desk, Concierge, Guest Relations, Business Center, Airport representatives, Drivers and Valet Parking, ensuring that the hotel standards and procedures are fully known and followed.
•To ensure uncompromising levels of cleanliness and maintenance of the lobby throughout the day and evening.
•To ensure appropriate stock level for the smooth run of the morning and evening operations and to approve requisitions accordingly.
•To ensure a proper use of the telephone etiquette as per Sofitel standards.
•To ensure a proper coverage and supervision of all the sections at all times during the evening shift at the Lobby, Concierge, Porter and Front office counters.
•To be present in the reception or lobby during check-in and check-out time or any event and to socialize with guests, playing a Public Relations role.
•To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service.
•To personally greet and escort the guests rather than pointing out directions.
•To ensure that the privacy of the guests and the confidentiality of the information is respected.
•To act as a representative of the Management when dealing with guest complaints or if an ambassador member is facing difficulties that he/she cannot solve on his/her own.
•To manage any guest complaint in a professional manner by resolving it and making sure the guest is satisfied, and always logs all complaint.
•To be fully aware of and to report all guest comments or complaints.
•To ensure that Guest History records are accurately maintained and all recurring guests are pre-registered.
•To ensure that the evening arrival lists are updated, transportation and airport services are scheduled and all the rooms are blocked according to guest requests and needs.

APPLY HERE

RESERVATIONS OFFICER wanted by Sofitel in Dubai

Sofitel Hotel Downtown Dubai
Sofitel Hotel Downtown Dubai
Sofitel Hotel Downtown Dubai

22/03/2018

RESERVATIONS OFFICER
Job Reference 307751 • Profession Reservation | Reservations Agent (m/f)

Sofitel Dubai The Palm Resort & Spa
Managed hotel
City DUBAI State Northern UAE Country United Arab Emirates
Sofitel Dubai The Palm Resort & SpaWorld Class Hotels & French EleganceSofitel offers contemporary hotels and resorts adapted to today’s more demanding and more versatile consumers who expect and appreciate beauty, quality and excellence. Whether situated in the heart of a major city like Paris, London, New York or Beijing, or nestled away in a country landscape in Morocco, Egypt, Fiji Islands or Thailand, each Sofitel property offers a genuine experience of the French “ art de vivre”.Sofitel and its Ambassadors link the world with French Elegance across a collection of unique addresses offering their guests and partners a personalized service enriched with emotion, performance and a passion for Excellence.
Discover the hotel

CONTRACT
Job Level Job
Fixed-term contract: No
Status Full Time
Anticipated Start Date 23-04-2018
CONTACT
Orson Alex H6541-RE1@sofitel.com
044556677

SKILLS
Level of Education
Bachelor / Licence
Areas of study
Hospitality
Professional experiences
1 to 2 years
Languages essential
English (Fluent)
ESSENTIAL AND OPTIONAL REQUIREMENTS
Word
Opéra
KEY TASKS
•To attend and handle all incoming and outgoing room reservation requests, as per the hotel standards and procedures.
•To attract guests and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel’s image and to increase revenue.
•To recognize potential clients and to transmit information to the Sales Department.
•To maintain a good commercial relationship with all the bookers: guests/companies/agencies.
•To promote the Accor loyalty programs and the hotel promotions.
•To respect the privacy of the guests and the confidentiality of the information.
•To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
•To report all guest comments or complaints.
•To call the supervisor or manager for advice in serious cases or if an approval is required.
•To properly use the telephone etiquettes as per Sofitel standards.
•To have a perfect knowledge of room types and rate structure.
•To ensure the accuracy of all booking information entered in the PMS.
•To maintain an accurate Guest History.
•To have a perfect knowledge of the hotel configuration and products.
•To achieve Quality Tools and Yield Management performance.
•To know the competitors and to gather information about their activities and sales.
•To provide updated reports and statistics to the Management and other departments.
•To follow up availability and rate charts on TARS and other booking systems / channels.
•To maintain database for ATACS follow up.
•To follow daily check-lists.

APPLY HERE

Front Office Agent wanted by Bulgari Hotel Dubai

Bulgari hotel Dubai

APPLY HERE

Bulgari hotel Dubai
Bulgari hotel Dubai

Guest Relations / Front Office Agent
Apply
Job Description
Posting Date Mar 2, 2018
Job Number 180006NN
Job Category Rooms and Guest Services Operations
Location Bulgari Hotel & Resorts, Dubai, Dubai, United Arab Emirates VIEW ON MAP
Brand Bulgari Hotels & Resorts
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand.

Job Summary

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash guests’ checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

 

INSPIRED MEETINGS PLANNER wanted by SOFITEL hotel Abu Dhabi

Sofitel Corniche Hotel in Abu Dhabi

APPLY HERE

Sofitel Corniche Hotel in Abu Dhabi
Sofitel Corniche Hotel in Abu Dhabi

job  posted 01/MAR/2018

INSPIRED MEETINGS PLANNER
Job Reference 284272 • Profession Sales – Distribution | Sales Administration

Sofitel Abu Dhabi Corniche enjoys a
privileged location on the eastern tip
of the Corniche Road, one of the most
prestigious district in the city and full
of the characteristic charm of the seafront.

The establishment is part of the Capital Plaza,
a complex comprising of five buildings. Its
slender, futuristic architecture revisits Art Deco
codes.

The 282 rooms and suites boast a contemporary French design featuring pure line and materials, drawing heavily on oriental influences.
Anticipated Start Date 31-03-2018
CONTACT
Saleh Hamza H7507-HR5@sofitel.com
+97128137777
Professional experiences
1 to 2 years
Languages essential
English (Fluent)
KEY TASKS
DUTIES & RESPONSIBILITIES

• At all times, present the client and stakeholders with the highest level of service, information and professionalism in all dealings with their event.
• Preparation and follow-up of conference (non-residential), corporate and social function proposals, tailored to specifically meet the needs of each client using the Inspired Meetings™ Offerings.
• Complete organisation of conference, corporate, major events and social events from confirmation to post-event follow-up in order to ensure client satisfaction.
• Prepare event orders, action plans and other relevant paperwork to effectively communicate guests’ needs to internal and external sources.
• Use of PMS to accurately record all activities, contacts etc.
• Qualify prospective leads as to profitability.
• Co-ordination and hosting of site inspection activity including follow-up.
• Be present in the lobby to greet clients and be ready to proceed with inspections a minimum of 10 minutes prior to agreed meeting time.
• Answer all correspondence and enquiries received during the working week within 24 hours of receipt; maintain good public relations with customers.
• Liaise between Inspired Meetings™ Concierges and clients as necessary.
• Represent the Hotel at various functions and meetings as necessary.
• Attend internal and external meetings as necessary.
• Liaise with other Hotel Departments and within the Conference and Event Sales department effectively.
• Follow up outstanding accounts.
• Handle inquiries and ‘walk-ins’ as required.
• Produce correspondence as required.
• Assist Conference and Event Operations as necessary.
• Sell all Hotel Services.
• Work in association with Conference & Events Sales team to ensure deadlines are achieved.
• Develop close relationships with Other Hotels, Hotel suppliers and contractors and all event clients, past, present and future.
• Undertake evening and weekend duty shifts as requested.
• Ensure there is an active presence in the hotel as required by business demands or customer and staff needs.
• Alert management of any potential concerns to enable prompt attention.
• Conduct thorough client and staff briefings as necessary.
• Develop through knowledge of competitive properties.
• Maintain a professional appearance at all times and to conduct personal behaviour in a mature and professional business manner when representing the Hotel.
• Carefully respond to all requests for explanations or any complaints by the customer within 48 hours. If this is not possible, inform the customer precisely when he or she can expect a response and ensure delivery on this promise.

SPECIFIC TASKS

Pre-Event
• Answer all client enquiries with a positive presentation of the hotel and the Inspired Meetings™ service.
• Confirm event feasibility within 24 hours based on room availability and budget.
• Send proposal within 24 hours.
• Personalise the proposal and scrupulously follow customer specifications.
• Verify ability to deliver the IT and audio-visual requirements of the event.
• Lead overall organisation of the event.
• One week prior, brief the Inspired Meetings™ Concierge.

Event
• One week prior, brief the Inspired Meetings™ Concierge.

Post-Event
• Handle the invoice and check meticulously all the billing details.
• Meet with the client to gain feedback and ensure that he / she had a good experience.
• Take any client complaints / concerns into consideration and find compensations.
• Inform the guest of any special future promotions and further promote the Sofitel network.
• Send out the bill within two days of the end of the meeting, accompanied by a letter of thanks and follow up with a courtesy call to check that it has been received within 48 hours of dispatch.
• Follow up the relationship with the customer after any event and enquire about any future needs.

GENERAL RESPONSIBILITIES
• Participate in scheduled training and development programs as required by your Department Manager to improve self and department standards and attend departmental meetings as required.
• Follow hotel policies and procedures as detailed in the hotel induction, department orientation, employee handbook and department procedure manual.
• Report any workplace hazards to your Health and Safety Committee representative and take a consultative role to assist in achieving a healthy and safe working environment.
• Use safe manual handling techniques at all times.
• Ensure all operating equipment is in good working order, reporting any unsafe work conditions, faults, repairs or cleaning needs to appropriate department.
• Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.
• Treat customers and colleagues from all cultural groups with respect and sensitivity.
• Perform any other duties within the employee’s range of competence as required by management.
• Able to close the sale and meet aggressive sales targets.
• Excellent verbal and written communication skills.
• Must be able to work independently.
• Maintains clear understanding of facilities, core menus and company culture.
• Generates new leads from prospecting potential customers.
• Participates in community events and organizations as assigned by DOS.
• Proactively respond to incoming leads and request for proposals in a timely manner.
• Participates in creating sales plans / strategic marketing plans.
• Manage promotional events as assigned by management.
• Maintains weekly progress reports.
• Conducts site inspections with clients.
• Generates event revenue in accordance with established sales goals, pricing & profitability guidelines.
• Negotiates and closes contracts, obtain deposits and final payments.
• Writes proposals, menus, contracts, function sheets with detailed operations information.
• Accurately maintains forecasting reports.
• Proactively builds relationships with team members (i.e. Kitchen, BOH and Operations).
• Presence at all assigned events to maintain client relationship and assist operations in the execution of event setting and agreeing budgets; monitoring quality standards; overseeing the management of facilities, e.g. checking event bookings and allocation of resources/staff; planning new promotions and initiatives, and contributing to business development; dealing with staffing and client issues.

 

Front Desk Agent wanted by Ritz Carlton Dubai

Ritz Carlton hotel Dubai

APPLY HERE

Ritz Carlton hotel Dubai
Ritz Carlton hotel Dubai

Job Description
Posting Date Feb 27, 2018
Job Number 180006U6
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton, Dubai International Financial Centre, Dubai, United Arab Emirates VIEW ON MAP
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests’ personal checks and traveler’s checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Telephone operator wanted by Jumeirah hotel in Dubai

Hotel room Jumeirah Beach Hotel Dubai

APPLY HERE JOB NUMBER: 180000WH

Hotel room Jumeirah Beach Hotel Dubai
Hotel room Jumeirah Beach Hotel Dubai

Operator, Telephone – Jumeirah Pre-Opening Hotel – (180000WH)
About Jumeirah:
At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunity, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.

About the Job:

An opportunity has arisen for an Operator to join Jumeirah’s Pre-Opening Hotel. The main duties and responsibilities of this role:
Checks suites which have requested for INCOGNITO status that it is maintained and Do Not Disturb (DND) requests are programmed and recorded on the DND sheet FO/FTC/0798 Issue
Does all necessary filing in the department and ensure proper record keeping.
Constantly updates the white boards and notice boards with useful information for the benefit of all.
Records all international calls (sheet FO/FTC/0584) and faxes (FO/FTC/0601) made on #35 extensions and Operator extensions. This record and related departments to be cross charged to be forwarded to the Finance Executive on the first day of the month.
Checks the E-mail for important messages and respond promptly.
Checks all the equipment in the department such as PCs and all software to ensure that all is in perfect working conditions.
Records all Wake Up Calls (WUC) on the master sheet as requested by the guests and makes sure that such requests are offered timely.
Carries out any other duties and responsibilities as assigned by the management

About you:

The ideal candidate for this position will have the following experience and qualifications:

You must have previous work experience in a customer service industry or at least 1 year experience in a 5* hotel handling guest on the telephone.
You must have 1 year previous experience in a Switchboard or Call Center environment
You must also have experience in using Opera PMS, Front Office System as well as MS Office Applications
Good command of both spoken and written English
Additional language is an added value

About the benefits:

This position offers a highly competitive salary and package which includes: shared accommodation, free transport to and from your place of work, uniform, laundry services, meals during working hours, flight allowance every 2 years, medical coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B outlets and reduced hotel rates.

Primary Location: United Arab Emirates
Job: Call Centre Operator
Organization: Dubai Region [Main]
Job Posting: Feb 26, 2018, 12:38:10 PM

 

Guest Services Assistant wanted by Madinat hotel Dubai

Al Qasr Hotel Madinat Jumeirah Dubai

APPLY HERE Job Number: 180000U6

Al Qasr Hotel Madinat Jumeirah Dubai
Al Qasr Hotel Madinat Jumeirah Dubai

Guest Services Assistant, Telecommunications – Madinat Jumeirah – (180000U6)

About Jumeirah and the hotel:

At Jumeirah we are committed to encouraging and developing our colleagues in a world-class environment. We value diversity and equal opportunities, employing over 14,000 colleagues from over 100 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa and the Middle East.

Madinat Jumeirah – The Arabian Resort of Dubai is a magnificent tribute to Dubai’s heritage with two grand boutique hotels, Arabian summer houses, the exclusive Malakiya Villas, over 40 world-class restaurants and bars, a traditional souk, 3km of waterways with abras, the region’s leading conference and banqueting centre, 2km of private beach, the award-winning Talise Spa, and the superlative Talise Fitness health club.

About the role:

An opportunity has arisen for a Guest Services Assistant to join Telecommunications department in Madinat Jumeirah. The main duties and responsibilities of this role:

Answer all calls according to the set standards in the department training
Manual
Adhering to the set standards of the departments SOP’s and Training Manual
Assist with requests or pass it on to the concerned department/room number
Maintaining a professional tone of voice while communicating with guests, callers and colleagues.
Use of correct and standardized English and phrases.
Handle all incoming and outgoing faxes for guests/departments
Handle messages for in-house and expected guests
Follow up all relevant duties and requests.
Handle all Emergencies efficiently
Ensure that all requests are handled in a timely manner and to follow up with the guest ensuring satisfaction in service provided
Ensure that all notice boards and which board are updated daily (i.e. Duty Manager, Functions, VIP’s etc.).
To ensure that the Telephone equipment is in working order (report any faults to the Manager

About You:

The ideal candidate for this position will have the following experience and qualifications:

Previous experience in a five star hotel as Telephone Operator /cross training in Telephones.
Outgoing personality with ability to communicate with guests and colleagues
Should have a Secondary School Certificate or Degree
Excellent English communication skills
Additional language is an added value
About the Benefits:

This position offers a competitive salary and package which includes; fully furnished shared accommodation/live out allowance, free transport to and from your place of work, uniform, laundry services, meals during working hours, flight allowance every 2 years, medical coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B outlets and reduced hotel rates.

Primary Location: United Arab Emirates-DUBAI-Madinat Jumeirah
Job: Guest Services Assistant
Organization: Dubai Region [Main]
Job Posting: Feb 26, 2018, 1:39:02 PM

 

Guest Relations Executive wanted by Jumeirah hotel in Dubai

Hotel room Jumeirah Beach Hotel Dubai

APPLY HERE SEARCH FOR JOB NUMBER: 1700043Y

Hotel room Jumeirah Beach Hotel Dubai
Hotel room Jumeirah Beach Hotel Dubai

Guest Relations Executive – Restaurant – Jumeirah Pre-Opening Hotel – (1700043Y)
About Jumeirah:

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.

We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’.

About the role:
An opportunity has arisen for a highly motivated,experienced and hard working individual to join the pre-opening team of luxury hotel in Jumeirah Group.
The main purpose of this position is to be responsible for greeting & guiding all guests visiting the restaurant in the relevant outlet, ensure personalized welcoming for all diners. Coordinate table allocation and flow of bookings, actively promoting F&B offering, taking bookings, menu printing, buffet labels and other administration tasks. Your main duties will include:
Meeting & greeting guest visiting the hotel and the restaurants or banquet functions
Actively promoting the F&B offering of the hotel and offering to handle reservations
Menu printing
Follow up on administrational tasks
Offering welcome arrival experience
Escorting to table while explaining buffet offering
Ascertain satisfaction of table
Ascertain additional requirements of pashmina, reading glasses, bag hanger etc.
Ensuring full registration addressing the guest by name
Follow up on payment of group bookings
Extending farewell whilst inviting guests back to return
Cashiering
Table allocation
Assisting other F&B outlets when ever needed
Ensure that s/he adheres to all hotel and company standards, Business conduct and ethics, policies and procedures including Health, Hygiene & Safety, HACCP

About you:

The ideal candidate for this position will have the following experience and qualifications:
2 years’ experience in similar role in Food and Beverage department
High level of verbal and written English is essential
Proficient in MS Word, Excel and PowerPoint
Knowledge in Micros, Opera and additional languages are desirable
Have good knowledge and understanding of Food and Beverage operations
About the Benefits:

This position offers a highly competitive salary and package which includes:Fully furnished shared accommodation, free transport to and from your place of work, uniform, laundry services, meals during working hours, flight allowance every 2 years, medical coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.

Primary Location: United Arab Emirates-DUBAI
Job: Guest Relations Executive
Organization: Dubai Region [Main]
Job Posting: Feb 22, 2018, 1:28:47 PM

NIGHT MANAGER wanted by Hilton hotel in Dubai

Hampton Inn by Hilton in Dubai

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Hampton Inn by Hilton in Dubai
Hampton Inn by Hilton in Dubai

NIGHT MANAGER
Hampton Inn By Hilton

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Job Summary
A Night Manager oversees the night-hour supervision of the Front Office Team and other hotel operations to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. What will I be doing? As Night Manager, you will oversee the night-hour supervision of the Front Office Team and other hotel operations to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Oversee the entire Front Office operation to maintain high standards
Serve as a point of contact for regular and VIP Guests
Complete Night Audit duties
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
Manage, record and promptly resolve issues or emergencies that arise
Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
Act in accordance with all security and emergency procedures and manage the instigation of these, as required
Compile adequate handover to Early staff / Duty Manager
Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Conduct annual and mid-year Appraisals with Team Members
Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
Assist other departments, as necessary
What are we looking for?

Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous supervisory experience in Front Office within the hotel/leisure/retail
High level of IT proficiency
Excellent leadership, interpersonal and communication skills
Accountable and resilient
Commitment to delivering a high level of customer service
Ability to work under pressure
Excellent grooming standards
Flexibility to respond to a variety of work situations
Ability to work on your own and as part of a team
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in the hotel industry
Previous experience with Front Office Management Systems
Previous experience with cash handling

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Dental Receptionist wanted by GMC clinics in Dubai

GMC clinics Dubai logo

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GMC clinics Dubai logo
GMC clinics Dubai logo

Dental Receptionist
2 – 3 years’ experience in Dental Clinic
Preferably European Nationality
Should have good knowledge in insurance, approvals and billing
Can join immediately

 

Our employees are our greatest resource and it is their commitment and passion that makes GMCClinics what it is today. If you are interested in joining our family then please send an email with your CV and cover letter to hr@groupgmc.com

 

Receptionist wanted by GMC clinics in Dubai

GMC clinics Dubai logo

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GMC clinics Dubai logo
GMC clinics Dubai logoGM

Receptionist
2 – 3 years experience in healthcare sector
Should have good knowledge in insurance approvals, billings.
Can join immediately

Our employees are our greatest resource and it is their commitment and passion that makes GMCClinics what it is today. If you are interested in joining our family then please send an email with your CV and cover letter to hr@groupgmc.com

Reservations Agent wanted by Dusit Thani hotel Abu Dhabi

Dusit Thani hotel Abu Dhabi logo

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Dusit Thani hotel Abu Dhabi logo
Dusit Thani hotel Abu Dhabi

Date Posted: 07 Feb 2018
Location: UAE
Property Name: Dusit Thani Abu Dhabi
Job Type: Full-time
Job Summary and Responsibilities
Main duty is to make and process reservations through proactive selling techniques to achieve room sales and revenue. The tasks include taking and replying all reservations via telephone. Review the availability as per minimum required. Extend full cooperation within and between other departments and prepare information and documents for reports.
Job Requirements

1. Minimum education of Bachelor degree in Business Administration, Marketing or relevant discipline
2. Minimum of 1-2 years in relevant experience in a similar capacity
3. Knowledgeable in the Reservation Operation and related applications
4. Have good English communication skills both in written and spoken
5. Posses professional disposition with good communication and interpersonal skills

Reservation Agent wanted by Rotana hotel in Dubai

Al Bandar Rotana hotel Dubai

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Al Bandar Rotana hotel Dubai
Al Bandar Rotana hotel Dubai

Date Posted: 2018/02/15 16:39:18
Expiry Date: 2018/04/16
Ref. JB3772780 Post Share Tweet
Al Bandar Rotana
Revenue – Reservation Agent
Al Bandar Rotana

Job Description
We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as:

Process and confirm guest room reservations made by clients on the phone, letter or fax
Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
Show complete product knowledge, understand rate structure and apply rate management
Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor
Promote and maintain good public relations and endeavors to maximize business
Maintain an accurate room status at all times
Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails
Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified
Skills
<b>Education, Qualifications & Experiences</b>

You should have a diploma / degree within the hospitality field and previous experience in hotel reservations. You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.

<b>Knowledge & Competencies</b>

The ideal candidate will be customer focused and with an extremely proactive personality and a courteous, dynamic and approachable character. You will work effectively with professionalism and establish effective relationships with internal and external customers. You work independently within a structured environment while possessing following additional competencies:

Understanding the job

Teamwork

Taking Responsibility

Recognising Differences

Adaptability

Customer Focus

FRONT DESK AGENT wanted by Waldorf Astoria Hotel in Dubai

waldorf astoria Dubai the palm

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waldorf astoria Dubai the palm
waldorf astoria Dubai the palm

Job Summary
A Front Desk Agent with Waldorf Astoria Hotels and Resorts provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will it be like to work for this Hilton Worldwide Brand?

In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as fresh, modern expressions of Waldorf Astoria’s rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of true Waldorf service that creates a singular experience.

If you understand the value personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may be just the person we are looking for to work as a Team Member with Waldorf Astoria Hotels & Resorts. Because it’s with Waldorf Astoria Hotels & Resorts where we promise our Guests a single rich, experience at every extraordinary place they visit.

What will I be doing?

As Front Desk Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Front Desk Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Achieve positive outcomes from Guest queries in a timely and efficient manner

Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required

Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments

Demonstrate a high level of customer service at all times

Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts

Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties

Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy

Comply with hotel security, fire regulations and all heath and safety legislation

Act in accordance with policies and procedures when working with front of house equipment and property management systems

Follow company brand standards

Assist other departments, as necessary

What are we looking for?
Front Desk Agents serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
Previous experience in Front Desk

Positive attitude and good communication skills both written and verbal

Commitment to delivering a high level of customer service

Excellent grooming standards

Ability to work on your own and as part of a team

Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in Front Office

Diploma / Certificate in Hotel Management or equivalent

What benefits will I receive?

Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

Learn more now about Waldorf Astoria Hotels & Resorts — offering the opportunity to visit extraordinary places with one singular experience.

Numerous landmark hotels around the world
More hotels in construction
Offering world-class spas
Gorgeous golfing destinations

 

Rooms Controller wanted by Lapita Hotel in Dubai

Lapita Hotel Dubai

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Lapita Hotel Dubai
Lapita Hotel Dubai

Job Description
Posting Date Feb 11, 2018
Job Number 18000D7D
Job Category Rooms and Guest Services Operations
Location Lapita, Dubai Parks and Resorts, Autograph Collection, Dubai, United Arab Emirates VIEW ON MAP
Brand Autograph Collection Hotels
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Lapita is a Polynesian themed hotel, located in the heart of Dubai Parks and Resorts. A hotel which is dedicated to families and friends who want to stay close to all the activities that the theme parks will be offering. With 504 rooms, including 60 suites and 3 villas, Lapita is the perfect relaxation point after a day of adventures and fun. Part of Marriott’s Autograph Collection this amazing hotel offers five food and beverage outlets, two outdoor pools and a lazy river, a spa and health club, Luna & Nova Kids & Teens Club as well as meeting and event facilities. The hotel’s name was inspired by the pre-historic Pacific Ocean people and their journey and settlement into the Islands ( the Lapita movement ). The design draws its inspiration from the exotic Polynesian tropical landscapes, featuring Polynesian flowers, lagoon-style pools, and themed activities.

Marriott’s Autograph Collection features a select group of upscale and luxury independent partner hotels, each with its own distinct personality, experience, style and features. Located in major cities and desirable destinations around the world, Autograph guests favor hotel stays that reflect their own unique and personal styles. Be a part of our team and deliver an innovative guest experiences that resists predictability.

JOB SUMMARY
Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.

SPECIFIC DUTIES
Be familiar with Hotel services, operational hours and ongoing promotions.
Have a thorough knowledge of Lapita Hotel product and services.
Have a good knowledge of local area and surrounding facilities. Provide recommendations and direction to guests whenever needed.
Check House Count to establish selling strategy for shift, monitoring it regularly during shift and responding to any changes.
Ensure Daily Log and all forms of communication are used to full capacity and relevant information is handed over to the next shift throughout the shift and briefings
Demonstrate and promote Quality Awareness amongst Front Office team. Seek ways to improve and maintain guest satisfaction scores for all front office sections.
Ensure Contingency Reports are regularly printed and filed accordingly.
Pre Block VIP and Marriott Elite members’ arrivals taking into account any special requirements.
Ensure that all arrivals, departures, no shows, extensions and OPERA related reservation amendments are performed on a timely manner in order to avoid further confusion to all reception associates.
Ensure that all concerned departments are informed in regards of room moves, no-shows, early arrivals, special requests, repeat guests or other guest preferences.
Follow MRT program with housekeeping department.
Be fully aware of Credit Policy and supervise compliance, keeping manager and all concerned departments informed of any possible credit risks.

Latest jobs at the Ministry of Finance in UAE

ministry of finance UAE logo
ministry of finance UAE logo
ministry of finance UAE logo

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​​​​​​​​​​​The employment website of Ministry of finance has been updated .for those who are interested to work in the ministry kindly ,visit the link that shown below and apply for the vacancies and complete all required documents

required papers

passport copy with last page.

copy of family book.

copy of birth certificate.

copy of academic and experiences certificate.

photo

​​Based on the​ UAE Government announcement to proceed with tax registration activities during the third quarter of 2017 and in support of UAE’s 2021 vision of building a competitive knowledge economy, through development and enablement of human resources capabilities in modern fields, which supports the Government’s objectives to diversify revenue sources.
The Federal Tax Authority expresses its commitment in supporting those objectives by providing development opportunities for National talent in the field of Taxation.

Thus, the Federal Tax Authority is pleased to announce job vacancies for the following positions:

Registration Head (Reference Number: TA019)

Minimum Level of Education: Bachelor degree in Business Administration or Law or other relevant degree
Years of Experience: 8+ years in registration or other relevant field
Previous experience in a supervisory role

Registration Supervisor (Reference Number: TA028)

Minimum Level of Education: Bachelor degree in Business Administration or Law or other relevant degree
Years of Experience: 5+ years in registration or other relevant field
Previous experience in a supervisory role

Registration Analyst (Reference Number: TA029)

Minimum Level of Education: Bachelor degree in Business Administration or other relevant degree

Receptionist (Dubai and Abu Dhabi) (Reference Number: SS027)

Minimum Level of Education: Diploma
Years of Experience: 2+ years of relevant experience
All applicants are expected to be UAE Nationals, proficient in English and Arabic and computer literate.

​Those who wish to apply to any of the listed vacancies, kindly send your CV, with the reference number of the related vacancy, to the following e-mail address: fta_careers@mof.gov.ae

For further enquiries, please contact the call center on 600599994

Document Controller wanted by AECOM in Dubai

aecom logo
aecom logo
aecom logo

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Business Line Transportation

Position Title Document Controller,Dubai

United Arab Emirates – Dubai

Dubai

Job Summary

AECOM is seeking for a document Controller who will provide efficient support to the project including but not limited to typing and drafting (correspondences, transmittals etc). Assist the project management team in all administrative and document controlling related support.

Job Details:

Liaise effectively with the Resident Engineer, Engineers, Site Staffs, and external contacts on behalf of the project office.

Coordinate and organize meetings/seminars within the project office, and with external clients, and assist with the preparation of presentations, agendas and minutes.

Provide efficient word processing, clerical, photocopying, filing and minute taking duties in respect of the Project.

Screen incoming mails and telephone calls, action responses & redirect correspondence where necessary.

Organize and coordinate travel requests for the Project Manager and other Engineers, relating to the project where and when required.

Maintains confidential records and filing of reports, correspondence and related material for ease of retrieval.

Performing secretarial, administrative, organizing and research tasks requiring a sound understanding of organization policy and structure.

Coordinating and ordering of stationary and office supplies.

Propose improvements to internal processes and procedures for the efficient and effective administration of all office procedures within the project office.

Keep computerized records of all Service Users who are referred to the project.

Other duties as assigned by the Resident Engineer.

Specific Skills Required:

Sound knowledge of Microsoft Outlook, Word and Excel, PowerPoint and Access.

Excellent people skills.

Working knowledge of e-mail and Internet.

Experience in Database Management.

Accurate word processing skills.

Ability to collate information accurately.

Able to work alone and as part of a team.

understanding and practical application of confidentiality.

Able to prioritize work.

Person Specification (Behavioural Attributes):

The ability to communicate at all levels in English.

Efficient and punctual.

Positive, enthusiastic, customer service attitude.

Strong verbal and written communication skills.

Minimum Requirements

Minimum 5 years of experience in a similar role.
Preferred Qualifications

A Bachelor Degree, Diploma or equivalent qualification.
What We Offer

AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It’s a place where you can apply your skills to some of the world’s most challenging, interesting, and meaningful projects worldwide. It’s a place that values the diversity of our areas of practice and our people. It’s what makes AECOM a great place to work and grow. AECOM is an Equal Opportunity Employer.

Job Category Administrative Support / Secretarial

Country United Arab Emirates

Position Status Full-Time

Requisition/Vacancy No. 178167BR

Male Receptionist wanted by Trinity holdings in Dubai

Trinity holdings Dubai logo
Trinity holdings Dubai logo
Trinity holdings Dubai logo

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Experience: 1 – 5 yrs. | Opening: 1
Education:Basic – Diploma, Secondary School
Nationality: Any Nationality
Industry Type: Industrial Products / Heavy Machinery
Salary:$0 – $500
Other Benefits:Medical Insurance, Paid Leaves, Travel Allowance
Gender: Male
Functional Area:Accounts / Taxation / Audit / Company Secretary Dec 28, 2017

Job Description
We are currently looking out for receptionist preferably male with below skills.

1) Telephone Skills, Verbal Communication, Microsoft Office Skills, Listening, Professionalism, Customer Focus, Organization, Informing Others, Handles Pressure, Phone Skills

Receptionist is required to
1) Greet, assist and direct guests, workers, visitors and the general public.
2) Maintains safe and clean reception area by complying with procedures, rules, and regulations.
3) Proven record of answering/forwarding calls and taking messages
4) Ability to deal with phone and email inquiries.
5) Respond to guests and public inquiries.
6) Provide word-processing and clerical support.
7) Maintain the common filing system and file all letter.
8) Provided administrative services to the office manager.

Desired Candidate Profile
Receptionist is required to
1) Greet, assist and direct guests, workers, visitors and the general public.
2) Maintains safe and clean reception area by complying with procedures, rules, and regulations.
3) Proven record of answering/forwarding calls and taking messages
4) Ability to deal with phone and email inquiries.
5) Respond to guests and public inquiries.
6) Provide word-processing and clerical support.
7) Maintain the common filing system and file all letter.
8) Provided administrative services to the office manager.

Keyword: Greet, assist, answering, forwarding calls