Spa Receptionist wanted at Westin hotel – Abu Dhabi

westin hotel abu dhabi

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westin hotel abu dhabi
westin hotel abu dhabi

Job Number 18002AVK
Job Category Spa
Location The Westin Abu Dhabi Golf Resort & Spa, Abu Dhabi, UAE
 
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

Job Summary

Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs. Report accidents, injuries, and unsafe work conditions to manager.

Front Desk Agent wanted at Ritz hotel – RAK, UAE

ritz carlton hotel Ras Al Khaimah UAE

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ritz carlton hotel Ras Al Khaimah UAE
ritz carlton hotel Ras Al Khaimah UAE

Job Number 1800282V
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton Ras Al Khaimah, Al Wadi Desert, Ras al Khaimah, UAE
 
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
 

Job Summary

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests’ personal checks and traveler’s checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Recreation Receptionist wanted at Saadiyat Rotana hotel – Abu Dhabi

Saadiyat Rotana Hotel Abu Dhabi

APPLY HERE

Saadiyat Rotana Hotel Abu Dhabi
Saadiyat Rotana Hotel Abu Dhabi

Ref. JB3827058
Recreation – Recreation Receptionist
Saadiyat Rotana Resort & Villas
 
Job Description
We are currently looking for young, dynamic, self motivated female Recreation professionals who want to move their careers forward.

As a Recreation Receptionist you are responsible to ensure that all health club reception responsibilities are carried out in an efficient and timely manner, whereby your role will include key responsibilities such as:
 
•Oversee all reservations, payment and tracking procedures, established for the pool, beach and recreation facilities as required
 
•Create a warm welcome and a friendly atmosphere

•Issue and retrieve locker keys and towels before and after use

•Promote all classes, activities and services that are offered within the club

•Post charges in micros that may incurred by guests and members and carry out correct accounting procedures

•Assist the Fitness Instructor in ensuring that all members and guests follow safety procedures, rules and regulations

•Periodically check on the cleanliness and order of the locker facilities

•Ensure all the reception area is tidy and clean and that all materials e.g. towels, newspapers, magazines and advertising material is readily available

•Encourage sales through full product and price knowledge of offered and available facilities.

Skills
Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality with previous work experiences within a hotel. Good written and verbal English communication skills and strong interpersonal abilities are essentials. Computer skills are an advantage.

Recreation Receptionist wanted at Towers hotel – Dubai

Towers rotana hotel Dubai

APPLY HERE

Towers rotana hotel Dubai
Towers rotana hotel Dubai

Expiry Date: 2018/10/07
Ref. JB3827212
 
Recreation – Recreation Receptionist
Towers Rotana

Job Description
We are currently looking for young, dynamic, self motivated female Recreation professionals who want to move their careers forward.
 
As a Recreation Receptionist you are responsible to ensure that all health club reception responsibilities are carried out in an efficient and timely manner, whereby your role will include key responsibilities such as:
 
•Oversee all reservations, payment and tracking procedures, established for the pool, beach and recreation facilities as required

•Create a warm welcome and a friendly atmosphere

•Issue and retrieve locker keys and towels before and after use

•Promote all classes, activities and services that are offered within the club

•Post charges in micros that may incurred by guests and members and carry out correct accounting procedures

•Assist the Fitness Instructor in ensuring that all members and guests follow safety procedures, rules and regulations

•Periodically check on the cleanliness and order of the locker facilities

•Ensure all the reception area is tidy and clean and that all materials e.g. towels, newspapers, magazines and advertising material is readily available

•Encourage sales through full product and price knowledge of offered and available facilities.

Skills
Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality with previous work experiences within a hotel. Good written and verbal English communication skills and strong interpersonal abilities are essentials. Computer skills are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven with excellent guest service skills and the ability to handle complaints. You are a positive, smiley individual with a sportive, outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

Understanding the job

Teamwork

Taking Responsibility

Recognising Differences

Adaptability

Customer Focus

Towers Rotana at a glance

Health Club Receptionist wanted at Marriott hotel – Dubai

Marriott Marquis Hotel Dubai

APPLY HERE

Marriott Marquis Hotel Dubai
Marriott Marquis Hotel Dubai

Job Number 180024T2
Job Category Golf, Fitness, and Entertainment
Location JW Marriott Hotel Dubai
 
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
 
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Encourage, recruit, register, and schedule guests to participate in recreation activities. Promote a fun and relaxing atmosphere for guests. Provide information to guests about available recreation facilities and activities. Promote the rules and regulations of the recreation facility intended for the safety and welfare of guests and members. Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager. Clean and maintain recreational equipment and supplies. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

Telephone Supervisor wanted at Sheraton resort hotel – Sharjah

sheraton resort hotel sharjah beach uae

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sheraton resort hotel sharjah beach uae
sheraton resort hotel sharjah beach uae

Job Number 180024GM
Job Category Rooms and Guest Services Operations
Location Sheraton Sharjah Beach Resort & Spa, Sharjah
 
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Job Summary

Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider’s customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Spa Receptionist wanted at Fujairah Rotana resort – Dubai

Rotana hotel and spa Fujairah logo

APPLY HERE

Rotana hotel and spa Fujairah logo
Rotana hotel and spa Fujairah

Expiry Date: 2018/09/27
Ref. JB3822881
 
Spa – Spa Receptionist
Fujairah Rotana Resort & Spa – Al Aqah Beach

Job Description
We are currently looking for young, dynamic, self motivated female Spa professionals who want to move their careers forward.
 
As a Spa Receptionist you are responsible to ensure that all Spa reception responsibilities are carried out in an efficient and timely manner, whereby your role will include key responsibilities such as:
 
•Oversee all reservations, payment and tracking procedures, established for the Spa facilities as required

•Create a warm welcome and a friendly atmosphere

•Issue and retrieve locker keys and towels before and after use

•Promote all activities and services that are offered within the Spa

•Post charges in micros that may incurred by guests and carry out correct accounting procedures

•Periodically check on the cleanliness and order of the locker facilities

•Ensure all the reception area is tidy and clean and that all materials e.g. towels, newspapers, magazines and advertising material is readily available

•Encourage sales through full product and price knowledge of offered and available facilities.

Skills
Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality with previous work experiences within a hotel. Good written and verbal English communication skills and strong interpersonal abilities are essentials. Computer skills are an advantage.

Reservations Agent wanted at Amwaj Rotana hotel – Jumeirah, Dubai

Amwaj Rotana hotel Jumeirah Beach

APPLY HERE

Amwaj Rotana hotel Jumeirah Beach
Amwaj Rotana hotel Jumeirah Beach

Expiry Date: 2018/09/27
Ref. JB3822987
Revenue – Reservations Agent
Amwaj Rotana – Jumeirah Beach Residence

Job Description
We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as:

• Process and confirm guest room reservations made by clients on the phone, letter or fax

• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations.

• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.

• Show complete product knowledge, understand rate structure and apply rate management

• Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor

• Promote and maintain good public relations and endeavors to maximize business

• Maintain an accurate room status at all times

• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails

• Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified

Skills
Education, Qualifications & Experiences

You should have a diploma / degree within the hospitality field and previous experience in hotel reservations. You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.

Housekeeping Order Taker wanted at Amwaj Rotana – Dubai

Amwaj Rotana hotel Jumeirah Beach

APPLY HERE

Amwaj Rotana hotel Jumeirah Beach
Amwaj Rotana hotel Jumeirah Beach

Expiry Date: 2018/09/02
Ref. JB3814769
Housekeeping – Housekeeping Order Taker
Amwaj Rotana – Jumeirah Beach Residence

Job Description
We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
As a Housekeeping Order Taker you are responsible to handle all communication in and out of the Housekeeping Office to ensure a smooth running of the department and your role will include key responsibilities such as:

•Safe keep, record and collect all keys and papers held within the Housekeeping Office

•Ensure the sorting of all daily activity reports in the Housekeeping Office

•Answer phone calls promptly, following proper telephone etiquettes as trained and per the standards

•Record all incoming calls, ensure all messages are disseminated and followed up accordingly

•Handle all issues pertaining to Lost & Found – receiving, recording, storage, claiming and clearing

•Update and maintain all housekeeping files

•Update and print out of the Opera system for the room discrepancy report by morning and afternoon and ensure to submit a copy to Accounts and Front Office

•Arrange baby-sitting for guests and prepare attendance sheets for the monthly payroll

•Keep and maintain the cleanliness and tidiness of the Housekeeping Office

•Clear all outdated reports on a monthly basis based on the hotel standard for record keeping

Skills
Education, Qualifications & Experiences

You should ideally have a diploma or vocational training within the hospitality and previous experiences within a similar role. Good command of written and verbal English communication skills, along with good interpersonal abilities are essentials. Computer literacy and previous experiences with Opera are an advantage.

Telephone Operator wanted at Hili Rayhaan hotel – Al Ain

Hili Rayhaan hotel Al Ain

APPLY HERE

Hili Rayhaan hotel Al Ain
Hili Rayhaan hotel Al Ain

Expiry Date: 2018/09/08
Ref. JB3816271
Front Office – Telephone Operator
Hili Rayhaan by Rotana

Job Description
 
We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.
 
As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as:

•Receive each guest call in a professional and friendly manner

•Maintain effective communication with all related department to ensure smooth service delivery

•Handle every query in a polite and courteous manner and exceed guest expectations

•Ensure guests are greeted by name upon calling as per the Rotana Standard

•Maintain an up to date knowledge of the hotel and local services

•Maintain an awareness of guest profile through the Opera guest profile system

•Complete management’s long distance call vouchers and record them on the traffic sheet

•Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard

•Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls

•Take messages for guests and management as per the required standard.

Skills
Education, Qualifications & Experiences

You should ideally have a diploma / degree in the hospitality field with similar previous work experiences. Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Guest Relations Agent wanted at La Ville hotel – Dubai

La Ville hotel Dubai

APPLY HERE

La Ville hotel Dubai
La Ville hotel Dubai

Job Number 18001WO9
Job Category Rooms and Guest Services Operations
Location La Ville Hotel & Suites CITY WALK, Dubai, Autograph Collection, Dubai
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly
 
Start Your Journey With Us
Where details play a leading role to deliver uniqueness, where creativity is the main character to create experiences informed by unique perspectives on design, craft and hospitality – Autograph Collection is the place for unconventional hotel experiences. If you want to be part of something Exactly Like Nothing Else, you are ready to join the La Ville Hotel & Suites City Walk Dubai Autograph Collection and champion individuality.

Job Summary
Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Club Lounge Attendant wanted at Sheraton hotel – Jumeirah

Sheraton hotel Jumeirah Beach - Dubai

APPLY HERE

Sheraton hotel Jumeirah Beach - Dubai
Sheraton hotel Jumeirah Beach – Dubai

Job Number 18001WKZ
Job Category Rooms and Guest Services Operations
Location Sheraton Jumeirah Beach Resort, Dubai, UAE
 
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Job Summary

Assist guests with their business center needs (e.g., making copies, sending faxes, typing) and bill services. Open and close the business center. Instruct guests on how to access the internet. Package, label, and ship items for guests and ensure that charges are applied to proper accounts, room numbers, or credit cards. Coordinate delivery of packages, mail, faxes, and/or boxes to the proper meeting room or guest room. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Process all payment types such as room charges, cash, checks, debit, or credit. Balance and drop receipts according to Accounting specifications. Monitor inventory of supplies and equipment and order general office supplies. Notify Loss Prevention/Security of any guest reports of theft. Report accidents, injuries, and unsafe work conditions to manager.

Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Read and visually verify information in a variety of formats; grasp, turn, and manipulate objects; and stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Reservations agent wanted at Yas Island hotel – Abu Dhabi

Yas Island hotel Abu Dhabi

APPLY HERE

Yas Island hotel Abu Dhabi
Yas Island hotel Abu Dhabi

Job Number 18001VV7
Job Category Reservations
Location W Abu Dhabi, Yas Island, Abu Dhabi, UAE
 
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

Job Summary

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms, and keep organized files of all groups. Set-up proper billing accounts according to Accounting policies.

Spa Receptionist wanted at Westin hotel – Dubai

westin hotel DUbai

APPLY HERE

westin hotel DUbai
westin hotel DUbai

Job Number 18001U3N
Job Category Spa
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

Job Summary

Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs. Report accidents, injuries, and unsafe work conditions to manager.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Spa Attendant wanted at Westin hotel – Dubai

westin hotel DUbai

APPLY HERE

westin hotel DUbai
westin hotel DUbai

Job Number 18001U3O
Job Category Spa
Location The Westin Dubai Al Habtoor City, Dubai, United Arab Emirates VIEW ON MAP
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

Job Summary

Provide general spa orientation to guests upon arrival, such as the location and use of locker rooms, lounge areas, and hospitality stations. Offer guests amenities such as water, juice, or heated neck pillows. Answer questions about general property information and amenities. Escort guests to and from treatment rooms. Check computer for updates and changes to schedule regularly throughout the day. Maintain cleanliness of workstation, treatment rooms, spa/salon locker room, and lounge areas. Dispose of trash and dirty linens in the proper area. Secure supplies and equipment at the end of each shift. Stock towels, linens, supplies, and amenities in the locker room, lounge areas, and hospitality stations. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; protect company assets. Anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Reach, bend, twist, pull, and stoop; move, lift, or carry objects weighing less than or equal to 10 pounds; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.

Assistant Guest Relations Manager – Marriott hotel – Abu Dhabi

marriott hotel Abu Dhabi al forsan

APPLY HERE

marriott hotel Abu Dhabi al forsan
marriott hotel Abu Dhabi al forsan

Job Number 18001T9E
Location Marriott Hotel Downtown, Abu Dhabi, Abu Dhabi, UAE
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes Marriott Hotels.
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

Job Summary

Respond to any questions from guests, and follow up with guests to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities. Respond to guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers. Contact appropriate individual or department as necessary to resolve guest requests. Collaborate with management to develop and carry-out ideas and procedures, and set goals to continuously improve department performance. Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Front Desk Agent wanted by Marriott hotel Abu Dhabi

marriott hotel Abu Dhabi al forsan

APPLY HERE

marriott hotel Abu Dhabi al forsan
marriott hotel Abu Dhabi al forsan

Job Number 180019TF
Job Category Rooms and Guest Services Operations
Location Marriott Hotel Al Forsan, Abu Dhabi, UAE
 
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
 
JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that.

Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Job Summary

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests’ personal checks and traveler’s checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Spa Receptionist wanted by Marriott hotel – Abu Dhabi

marriott hotel Abu Dhabi al forsan

APPLY HERE

marriott hotel Abu Dhabi al forsan
marriott hotel Abu Dhabi al forsan

Job Number 18001BY4
Job Category Spa
Location Marriott Hotel Al Forsan, Abu Dhabi,UAE
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Job Summary

Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs. Report accidents, injuries, and unsafe work conditions to manager.

Reservations Agent wanted at Le Meridien hotel – Dubai

APPLY HERE

le meridien resort hotel Mina Seyahi Beach Dubai

Job Number 18000G45
Job Category Reservations
Location Le Méridien Mina Seyahi Beach Resort & Marina, Dubai
The Reservations department is responsible for identifying guest needs, assisting guests in effective & efficient manner, converting business, maximizing revenue, ensuring complete and accurate update of information in compliance with company policy and strategy. The reservations department is the heart of Mina Seyahi Complex; it is the first guest contact point, sets guest’s expectation, adds value to the guest booking & stay experience. It is critical to the overall success of our individual hotels.

Job responsibilities will include, but not limited to the following:
To maintain high level of guest telephone contact skills while promoting the hotel through good selling and communication skills.
To be fully conversant with all business segments (rates, offers, promotions) and able to handle all tasks linked to reservations department.
To follow the department standards (SOP) and achieve the targeted results i.e. quality calls, response time, number of calls & emails handled, accuracy, maintaining reservations records, following PCI and other safety standards

To maximize room revenues, and create additional revenue, by utilizing effective upselling techniques and following the strategies in place.
To deal with all guest queries received through different channels (phone, email, fax, direct connect, etc) responding within the designated time frame
Identify Sales opportunities through individuals, Corporate Accounts, Wholesalers and Travel Management Companies.
To host client dinners with the Sales Team and be involved in client entertainment as required.
To be able to perform daily reservations tasks (phones, emails, files checks) and any other related tasks assigned by the supervisor
Able to complete all designated trainings in timely manner
Actively participate in feedback sessions & daily meetings conveying customer feedback

To move into this position you should have

The ideal candidate will possess a minimum of 2 years of work experience in reservations department, preferably in a 5 Star Hotel.
Excellent spoken & written English.
Multiple language ability is an advantage.
Good interpersonal skills.
Excellent administration skills.
Able to work under pressure.
Willing to learn & develop.
Able to work on shift basis including night shift, week-ends & holidays
Must be able to sit throughout the shift while maintaining a smile and positive attitude.
Have a sales orientated personality, being able to converse with a wide range of customers leading calls to conversion
Be detailed orientated and take pride in transferring this focus to their work in the PMS and all guest correspondence.
Able to take a customer focused decision by themselves, whilst remaining cognizant of all sales and revenue management principles.
Display passion for our customers, and enthusiasm for the job.
Must possess strong computer skills, including Microsoft Office, (Excel/PowerPoint/Word) Opera PMS.

Guest Services Agent wanted by St Regis hotel – Abu Dhabi

St Regis hotel Abu Dhabi

APPLY HERE

St Regis hotel Abu Dhabi
St Regis hotel Abu Dhabi

Job Number 18000G7J
Location The St. Regis Abu Dhabi, Abu Dhabi, UAE
Schedule Full-time
Relocation? No
Job Summary

Main Responsibilities
To be an ambassador of the Front Office and the hotel, in and outside the work place
To provide a personal service to all the guests, fully aware and following the hotel standards and procedures
To ensure that all guests receive a warm welcome and that they enjoy their stay / visit being offered the finest personal service.
To personally greet and escort the guests rather than pointing out directions
To ensure that the privacy of the guests and the confidentiality of the information is respected
To ensure uncompromising levels of cleanliness and maintenance of the work place through own responsibility

To properly use the supplies, equipment and to ask for requisitions accordingly
To manage any guest complaint in a professional manner, by owning it, resolving it to the guest’s satisfaction and recording it
To call the duty manager, AFOM or FOM for advice in serious cases or if an approval is required
To ensure a proper use of the telephone etiquette as per St. Regis standards
To always keep the working area clean and well maintained
To use appropriate materials, equipment and supplies for the smooth run of the Front Office operations and to ask for requisitions accordingly
To attend all guests approaching the Front Desk in the procedure of check in / check out, inquiries, key handling and all related matters, respecting the hotel standards and procedures
To share daily activity highlights with the manager including internal and external guest opportunities
To be aware of and to report all guest comments or complaints
To be aware of all VIPs visiting or staying in the hotel
To maintain an accurate Guest History
To check the arrival lists and to block all the rooms according to guest requests and needs, as advised by the Front Office Manager
To ensure that all assigned and blocked rooms requiring special set-ups are accurately displayed in the PMS and available to the Housekeeping and other departments in due time
To properly follow all CID and local government requirements concerning hotel guests and files
To daily handle the guest files and folios, ensuring that all the immigration, financial and audit procedures are fully respected
To do a proper cashier closer and to ensure a complete handover between the shifts
To be aware of forged currency and travellers checks and to respect all the financial and audit procedures
To check the departure lists and to ensure check out times are respected
To monitor room status and discrepancies
To properly use all the equipment and Opera Management system, to have a perfect knowledge of the set ups
To strictly respect the room keys and section keys handover procedures
To daily follow the checklists

Telephone Operator wanted by Le Meridien hotel – Fujairah , UAE

APPLY HERE

Le Meridien Hotel Fujairah

Job Number 18001QA4
Location Le Méridien Al Aqah Beach Resort, Fujairah, UAE
Start Your Journey With Us
At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We’re looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.

Job Summary
Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider’s customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Reservations agent wanted by Rotana beach hotel – Abu Dhabi

beach rotana hotel abu dhabi

APPLY HERE

beach rotana hotel abu dhabi
beach rotana hotel abu dhabi

Expiry Date: 2018/08/02
Ref. JB3757519
Revenue – Reservations Agent
Beach Rotana
 
Job Description
We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as:

• Process and confirm guest room reservations made by clients on the phone, letter or fax

• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations

• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.

• Show complete product knowledge, understand rate structure and apply rate management

• Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor

• Promote and maintain good public relations and endeavors to maximize business

• Maintain an accurate room status at all times

• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails

• Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified

Skills
Education, Qualifications & Experiences

You should have a diploma / degree within the hospitality field and previous experience in hotel reservations. You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.

Knowledge & Competencies

The ideal candidate will be customer focused and with an extremely proactive personality and a courteous, dynamic and approachable character. You will work effectively with professionalism and establish effective relationships with internal and external customers. You work independently within a structured environment while possessing following additional competencies:

RESERVATIONS MANAGER wanted by Conrad hotel – Dubai

Conrad hotel in Dubai

APPLY HERE

Conrad hotel in Dubai
Conrad hotel in Dubai

Job Summary
A Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations.
 
As Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The Reservations Manager will work with the Sales and Events Teams to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:

Maximise occupancy levels by reviewing and revising revenue strategies
Work with the Sales and Events Teams to maximise corporate and group rates
Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department

Contribute to the selling strategy of the hotel, and manage the departments’ adherence to achieving that strategy
Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
Assist in the recruiting, managing, training and developing of the Team
Participate in the organisation of hotel promotional activities
What are we looking for?

A Reservations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous experience with reservations in the hotel/leisure sector
Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets
Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
Excellent organisation and planning skills
Accountable and resilient
Flexibility to respond to a range of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Knowledge of the hotel property management systems
Previous experience in the same or similar role
Relevant degree, in a business discipline, from an academic institution

receptionist wanted by Dubai Silicon Oasis – Dubai

Dubai Silicon Oasis Authority

APPLY HERE

Dubai Silicon Oasis Authority
Dubai Silicon Oasis Authority

Expiry Date: 2018/07/29
Ref. JB3805871
Officer – Client Happiness Centre (Temporary

Job Description
Greet walk in clients in the Client Happiness Centre and provide professional services according to their requirements.
Ensure that all applications are complete in terms of the supporting documentation, information and authorized signatories. Do the necessary on the MSD system (verify).
Handle inquiries, requests and complaints in order to maintain a strong relationship between Dubai Silicon Oasis Authority and its clients.

Assist the back office team by handling client inquiries with regards to employment packages and all relevant inquiries to Government Services.
Answer questions related to license, and accept relevant requests on the counter.
Skills
Good communication skills.
Excellent customer service skills.
knowlegde in visa processing and liscensing is a must.
Previous experience in a typing centre or as a PRO would be a plus.

Receptionist wanted by SERCO – Abu DHabi

Serco logo

APPLY HERE

Serco logo
Serco logo

Receptionist – Success Profile
Reporting to: Senior Guest Liaison Supervisor
Division/Function: Front of House
Base location: Aldar, Abu Dhabi
Key purpose
The purpose of this position is to perform all tasks in relation to reception and any associated administrative responsibilities for Aldar HQ reception

Structure and reporting relationship
Position will be reporting to the Senior Guest Liaison Supervisor
Based on the specific requirement of the role
Key accountabilities
Key Job Responsibilities
Meet and greet visitors and notify on arrival of visitors

Promptly, accurately, professionally and courteously receives all telephone calls
Promptly, accurately, professionally and courteously direct calls/enquiries and relay messages.
Receive all incoming visitors to the ADGM Square reception.
Provide frontline customer service for all tenants, visitors and contractors entering the ADGM Square office towers.
Be fully proficient in all operating systems including the telephone network system and the Visitor Management system.
When on duty, ensures the reception station is staffed at all times
Sign for deliveries when necessary and notify recipients
Ensure reception area is neat & tidy and books/magazines are organized
Report to work regularly and on time
Attend all training as required
As needed, assists with clerical tasks to include typing and filing
Always conducts oneself appropriately and professionally

HSQE Responsibilities and Information Security Responsibilities

Awareness of the Integrated Management System and the content of the Environment, Quality, Health & Safety and Information Security Policy Statements; Understanding of personal responsibilities and contribution to achieving compliance with the Integrated Management System requirements, (including but not limited to competence to perform safety critical roles, legal requirements, control measures arisen from environmental impacts and aspects, job safety analysis and information security risk assessment) and the potential consequences of departure from the arrangements in place to deliver the commitments stated in the policies statements above;
To exercise their personal duty of care for their own health, safety and welfare and for those affected by the acts or omissions;
Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties;
Lead by example and look at ways to conserve energy, water and resources and minimise thegeneration of waste through personal performance and raise recommendations on how to improve existing processes on this regard within/outside their departments through their Line Manager,Departmental Safety Meetings and any other appropriate available channels;
Protect information assets and data including both electronic and paper based from all threatswhether internal, external, deliberate or accidental;
Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties;

Essential technical and professional skills , knowledge and qualifications

Knowledge

High School Diploma or Higher Secondary Education
A good knowledge of all office systems and office administration
A preferred knowledge in Visitor Management and associated registration systems
Understanding of customer service skills
Proficient in English
Knowledge of Arabic language is preferred
Understanding the importance of policies and procedures

Skills

Excellent communication skills both written and oral with the ability to communicate with people from various backgrounds and standing
Ability to liaise in a professional and persuasive manner with staff at all levels in the organization
Ability to handle confidential information in strict confidence
Ability to work with high integrity and minimum supervision
Good interpersonal skills
A lively, energetic and strong personality

Front of House Supervisor wanted by SERCO – Abu Dhabi

Serco logo

APPLY HERE

Serco logo
Serco logo

Front of House Supervisor – Success Profile
The purpose of this position is lead a team of 5 staff that will provide exceptional client services to Al Dar HQ, its visitors and callers.
Serco have been mandated to provide a variety of services in relation to Front of House and includes Reception,Guest Call Services and Visitors Lounge.

Reporting to the Facilities Manager and part of a team of 5 staff that will provide exceptional client service to Al Dar, its visitors and callers both in Front of House and Gymnasium.
 
Lead and supervise the Front of House team and Gym Assistants.
Meet and stand togreet guests and notify employees on arrival of visitor.
Promptly, accurately, professionally and courteously direct calls/enquiries and relay messages.
Provide frontline customer service for all employees, visitors and contractors entering the office environment.

Be fully proficient in all operating systems including the telephone network system and the Visitor Management system.
Ensure reception area, conference facility and visitors lounge is neat and tidy at all times
Always conducts oneself appropriately and professionally
Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental
Ensure and provide flawless, upscale, professional and high class guest service experiences
Experience of basic clerical duties and office procedure
Respond to guests needs and anticipate their unstated ones
Expect and react promptly to guests’ requirements and inquires
Actively listen and resolve guests’ complaints
Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc.)
Escort specials guests (VIP’s, SAs) from front desk to end location within or surrounding the property
Prepare and present refreshments when requested to do so or when required to support the team
Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery
Promote all amenities, conveniences and programs offered
Direct, coach and manage the front of house team to ensure all standards and operating procedures are adhered to
Appraise team’s performance and produce reports
Examine activities logbook, assign tasks appropriately and implement control schedule daily

An excellent knowledge of all office systems and office administration
Knowledge of Visitor Management and associated registration systems
Understanding of customer service requirements
Fluent in English and Arabic language (as required)

Skills:

Excellent communication skills both written and oral with the ability to communicate with people from various backgrounds and standing
Ability to liaise in a professional and persuasive manner with staff at all levels in the organization
Ability to handle confidential information in strict confidence
Ability to work with high integrity and minimum supervision
Excellent interpersonal skills
Energetic and strong personality

Experience:

At least 5 years’ experience in client service/client facing related services.
At least 5 years’ experience in hospitality services from a reputable and market leading hotel or hospitality facility.

Reservations Agent wanted by Bulgari hotel – Dubai

Bulgari hotel Dubai

APPLY HERE

Bulgari hotel Dubai
Bulgari hotel Dubai

Job Number 18001MUJ
Job Category Reservations
Location Bulgari Hotel & Resorts, Dubai, Dubai,
Brand Bulgari Hotels & Resorts
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand.

Job Summary

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Call Center Agent wanted by Ritz hotel – Dubai

Ritz Carlton hotel Dubai

APPLY HERE

Ritz Carlton hotel Dubai
Ritz Carlton hotel Dubai

Job Number 18001M32
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton, Dubai International Financial Centre, Dubai, United Arab Emirates
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
 
Job Summary
Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.

Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider’s customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.

Spa Receptionist wanted by Marriott hotel Abu Dhabi

marriott hotel Abu Dhabi al forsan

APPLY HERE

marriott hotel Abu Dhabi al forsan
marriott hotel Abu Dhabi al forsan

Job Number 18001BY4
Job Category Spa
Location Marriott Hotel Al Forsan, Abu Dhabi, Abu Dhabi, United Arab Emirates VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Job Summary

Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs. Report accidents, injuries, and unsafe work conditions to manager.

Assistant Manager wanted by Four points hotel – Dubai

Four points Sheraton hotel Dubai

APPLY HERE

Four points Sheraton hotel Dubai
Four points Sheraton hotel Dubai

Job Number 18001KQ6
Job Category Rooms and Guest Services Operations
Location Four Points by Sheraton Bur Dubai, Dubai, UAE
 
Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

Education and Experience
• High school diploma, GED or equivalent degree; 1 year experience in the guest services, front desk, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust, respect, and cooperation among team members.

• Serving as a role model to demonstrate appropriate behaviors.

Guest Service Agent wanted by MOVENPICK hotel – Jumeirah DUBAI

movenpick hotel Dubai

APPLY HERE

movenpick hotel Dubai
movenpick hotel Dubai

Key Responsibilities:

Register and process check in for all arrivals.
Handle guest check outs efficiently and professionally.
Update guest information into the computer after a complete check in.
Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
Handle issuance of guest room key cards and ensure effective control for guest security.
Check and convey message, mail and package to Guests.
Assist at the Information counter, Foreign Exchange, Night Audit and, Business centre, as and when assigned.
Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.
Handle safe deposit boxes in a accordance with the OSM (Operating Standards Manual).
Report any unusual occurrences or requested to manager.
Be aware of the hotel accident Prevention Policies.
Ensure the cleanliness and neatness of front office area.

Key Requirements:
You will have educated to degree-level or above in a relevant discipline with appropriate professional qualifications and up to date professional knowledge.
You will possess 1+ years in a similar position in a 4* Or 5* property.
You will have a high degree of ‘emotional intelligence’, remaining rational and calm under pressure as well as open-minded and excited by cultural and professional diversity.
Excellent communication skills in written and spoken English and Arabic is a must.
Are you interested? Please apply online and send us your application documents including the earliest possible start date, your salary expectations.

We look forward receiving your application!

For additional information please contact:

Shirley Tan
Human Resources Coordinator
Movenpick Hotel Jumeirah Beach
shirley.tan@moevenpick.com

Telephone Operator wanted by Rotana HQ – Abu Dhabi

Rotana HQ Abu Dhabi logo

APPLY HERE

Rotana HQ Abu Dhabi logo
Rotana HQ Abu Dhabi logo

Expiry Date: 2018/07/28
Ref. JB3805012
 
Front Desk – Telephone Operator
Rotana Corporate Office

Job Description
We are currently looking for dynamic, self motivated Frontline communicators who want to move their careers forward.
 
As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response at any time whereby your role will include key responsibilities such as:

•Ensure that the welcome desk is manned to standard and make certain, that all incoming calls are handled prompt and accurate with the required follow up trace system

•Receive each guest call in a professional and friendly manner

•Maintain effective communication with all Corporate Office colleagues to ensure smooth service delivery

•Promote a helpful and professional image and give full co-operation to any client requiring assistance with a prompt, caring and helpful attitude

•handle every query in a polite and courteous manner, exceeding expectations

•Ensure callers are greeted by name upon calling as per Rotana standards and when possible

•Maintain an up-to-date knowledge of the company and office operation, including operating hours, daily presence and location of Corporate Office colleagues, meeting scheduled, events and any allied information to respond efficiently to queries

•Take messages as per required standard

•Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls

•Display pride in your workplace and a high level of personal appearance at all times when representing the company towards guest and colleagues

Skills
Education, Qualifications & Experiences

minimum of high school education and previous work experience in simmilar position. Excellent written and verbal English communication skills are essential.

Front Office manager wanted – Sheraton hotel – Dubai

Four points Sheraton hotel Dubai

APPLY HERE

Four points Sheraton hotel Dubai
Four points Sheraton hotel Dubai

Posting Date May 28, 2018
Job Number 18001IAG
Job Category Rooms and Guest Services Operations
Location Four Points by Sheraton Bur Dubai, Dubai, United Arab Emirates

JOB SUMMARY
 
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

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Spa Receptionist wanted – Marriott hotel – Dubai

Marriott Marquis Hotel Dubai

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Marriott Marquis Hotel Dubai
Marriott Marquis Hotel Dubai

Posting Date May 28, 2018
Job Number 18001I8V
Job Category Spa
Location JW Marriott Marquis Hotel Dubai, Dubai, United Arab Emirates
 
JOB DESCRIPTION:
Be responsible for access control, daily sales and guests needs i.e. locker keys, towel and bookings. Update all reports and databases as needed. Help Therapists and attendants escort, pick up and take care the guests to welcome area, lockers, facilities rooms and treatment rooms and all spa areas. Frequently check with guest to promote comfort, safety and security throughout service. Promote and sell spa services including retail offerings related to the Spa. Clean and maintain spa counters, spa kiosk in the lobby, spa display at executive lounge and receptionist area. Secure supplies and equipment at the end of each shift. Handle inappropriate guest behavior by following Marriott International standard operating procedures. Report accidents, injuries, and unsafe work conditions to manager. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Perform other reasonable job duties as requested by Supervisors, Spa Assistant Manager and Spa Manager.

CANDIDATE PROFILE:

Experience
Minimum 2 years of experience as a receptionists, preferably in spa

 

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Guest Service Agent wanted – Marriott Hotel – Dubai

Marriott Marquis Hotel Dubai logo

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Marriott Marquis Hotel Dubai logo
Marriott Marquis Hotel Dubai logo

Posting Date May 28, 2018
Job Number 18001I5C
Job Category Rooms and Guest Services Operations
Location Dubai Marriott Harbour Hotel & Suites, Dubai, United Arab Emirates
 
Dubai is a cosmopolitan city built on irrepressible ambition and unsurpassed luxury. Home to the world’s tallest building, the largest shopping mall and the iconic Palm Jumeirah, it is a place for those who seek the best the world has to offer.

The Marriott Hotels brand, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

A family friendly hotel, the Dubai Marriott Harbour Hotel and Suites is located at the stunning Dubai Marina. An 11-minute stroll from Marina Walk, this upscale all-suite hotel in a high-rise tower features elegantly conceived accommodation, outstanding event and business facilities, a stylish 52nd-floor restaurant/lounge with panoramic views, a trendy British bistro and a coffee shop. And the haven of health and relaxation that is Saray Spa and Fitness Center.

Job Summary

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests’ personal checks and traveler’s checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

At Your Service Agent wanted – Marriott – Abu Dhabi

Marriott Marquis Hotel Dubai logo

APPLY HERE

Posting Date May 24, 2018
Job Number 18001HEQ
Job Category Rooms and Guest Services Operations
Location Marriott Hotel Downtown, Abu Dhabi, Abu Dhabi, United Arab Emirates VIEW ON MAP
Start Your Journey With Us
Marriott International portfolio of brands includes Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

Job Summary

Operate telephone switchboard station in order to answer telephone calls. Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls. Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. Answer, record, and process all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. Assist guests with accessing the internet. Report accidents, injuries, and unsafe work conditions to manager.

Receptionist Clerk WANTED WALK IN INTERVIEW

walk in interview from Saturday to Thursday between 2pm to 4 pm.
ALAYAN REAL ESTATE BROKER
Spain Cluster,Building S04,shop 20 and 22 international city.

Company Name: Al Ayan Real Estate
Employment Type: Contract
Monthly Salary: 2,000 – 3,999 AED
Job Role: Receptionist Clerk
Minimum Work Experience: 1-2 Years
Minimum Education Level: Bachelors Degree

Company Size: 11-50 Employees
Career Level: Mid-level
Listed by:
Description:
we are looking for experinced female filipinas,indians receptionist .lady on husband visa will be preffered.
we are looking for trained person who can take care of reception, attend phone calls, have knowledge of admin, computer related work etc.

Receptionist / Customer Service wanted WALK IN INTERVIEW

WALK IN INTERVIEW WILL BE HELD AT
FRIDAY 26TH MAY 2:30 PM – 6:30 PM.

(MUST COME TO WALK IN INTERVIEW TO QUALIFY)

INTERNATIONAL HEALTH & SAFETY TRAINING CENTER
UNIT 7-2R, GROUND FLOOR, BLOCK D, AL RAZI MEDICAL COMPLEX, DUBAI HEALTHCARE CITY, DUBAI, UAE

IF CANDIDATE IS SELECTED MUST BE ABLE TO JOIN IMMEDIATELY ON TUESDAY NEXT WEEK.

Company Name: International Health & Safety Training Center FZ LLC
Employment Type: Full Time
Monthly Salary: 2,000 – 3,999 AED
Benefits: Health Insurance, Visa if needed
Minimum Work Experience: 2-5 Years
Minimum Education Level: Bachelors Degree
Description:
A Medical Education Training Center is looking for an individual who is well-presented, friendly and professional with excellent customer service skills to function as the Customer Service – RECEPTIONIST

Job Duties:
• Dealing with walk-in customers and telephone enquires providing excellent Customer Service experience.
• Establish and maintain high expectations in terms of customer services, office environment and front office experience.
• Maintains the reception /office area neat and clean at all times.
• Advise of courses and seats availability.
• Answer the phone in a timely manner and provide information on courses via email and telephone.
• Book candidates for courses and process enrolment.
• Market courses via telephone, email and walk in inquiries.
• Provide candidates with the pre-course and study materials.
• On the day of the course check the enrollment and sign candidates into respective classes.
• Responsible to handle cash payments (Cashier).
• Deliver excellent customer service, at all times.
• Other duties as required by the Training Department.
• Social Media Marketing

The Ideal candidate must be as follows:
¬ Exceptional customer service skills
¬ Highly organized
¬ Ability to Multi- Task
¬ Working knowledge of Computer skills
¬ Attention to details and accuracy
¬ Strong inter-personal and communication skills
¬ Work requires willingness to work under flexible schedule
¬ Team Player, willing to accept challenges and able to meet them.
¬ Confident, eager, enthusiastic, punctual and motivated to take initiative.
¬ Able to work independently
¬ Willingness to help others
¬ Being able to deal with all types of people.
¬ Displays professional attitude and appearance at all times
¬ Proficient in English (oral and written) and preferable bilingual

Requirements:
• Ability to work 6 days a week
Ability to start immediately next week

Salary:
3000 AED + Health Insurance + Annual Leave + Employment Visa if needed

Guest Relations Officer wanted – Westin resort hotel – Dubai

westin hotel DUbai

APPLY HERE

Posting Date May 23, 2018      Job Number 18001GUN
Location The Westin Dubai Mina Seyahi Beach Resort & Marina, Dubai, United Arab Emirates

The Front Office Department is responsible in ensuring that guests are provided with an excellent welcoming service as well as making sure that guests will have a smooth check-in, uncompromising stay, and check out experience. This department will also help in up selling of rooms and gives an inside of the best places to visit in town.

Job responsibilities will include, but not limited to the following:
To report to work within the requested time, prior to the commencement of duty, well-groomed and dressed to the uniform standard.
To treat all guests and colleagues in a polite and courteous manner at all times. To give your full cooperation to all guests, and assist in a prompt, caring and helpful manner.
To anticipate guest’s needs wherever possible and react to these to enhance guest satisfaction.
To conduct a daily briefing with the Guest Services team prior to each shift, emphasizing on the current occupancy, hotel activities, special promotions, VIP guests, etc.
To assist the Assistant Front Office Manager with the on-going training of all Front Office staff including new recruits.
To ensure that the Front Office Logbook is maintained from shift to shift to guarantee effective communication.
To ensure that rooms are allocated for the expected arrivals, giving priority to special guests, VIP and regular guests.

To move into this position you should have
Minimum one year experience in front office
Hospitality Graduate or equivalent qualification
Two years plus experience in similar role in five stars property.
Good interpersonal, People management and Leadership skills
Excellent problem solving skills, communication and reporting skills, customer service & people skills and flexible
Attention to details
Knows Opera well, train the trainer certificate preferred
Good English command in speaking and writing, Arabic/ German/ Russian preferred
Friendly & outgoing personality, well presented & groomed, good manners.

Front Office Agent wanted – Westin resort hotel – Dubai

westin hotel DUbai

APPLY HERE

Posting Date May 23, 2018
Job Number 18001GUS
Location The Westin Dubai Mina Seyahi Beach Resort & Marina, Dubai, United Arab Emirates

The Front Office Department is responsible in ensuring that guests are provided with an excellent welcoming service as well as making sure that guests will have a smooth check-in, uncompromising stay, and check out experience. This department will also help in up selling of rooms and gives an inside of the best places to visit in town.

Job responsibilities will include, but not limited to the following:
To report to work within the requested time, prior to the commencement of duty, well groomed and dressed to the uniform standard.
To treat all guests and colleagues in a polite and courteous manner at all times. To give your full cooperation to all guests, and assist in a prompt, caring and helpful manner.
To anticipate guest’s needs wherever possible and react to these to enhance guest satisfaction.
To assist guests with arrival and departure, further assisting with any further queries guest might have.
The job might requires to work in shifts including night shifts and may be asked to work on public holidays.
To attend daily briefing with the Guest Services team prior to each shift, and being aware of the current occupancy, hotel activities, special promotions, VIP guests, etc.
To assist the Team Leader/ Duty Manager with the on-going training of all Front Office staff.
To ensure that the Front Office Logbook is read and signed at the beginning of each shift and all relevant information is acquired.

To move into this position you should have
Minimum 1 years’ experience in front office in a five stars property
Hospitality Graduate or equivalent qualification
Excellent problem solving skills, communication and reporting skills, customer service & people skills and flexible
Attention to details
Knows Opera well, train the trainer certificate preferred
Good English command in speaking and writing, Arabic/ German/ Russian preferred
Friendly & outgoing personality, well presented & groomed, good manners

Restaurant Reservations Agent wanted – Marriott hotel -Dubai

Marriott Marquis Hotel Dubai

APPLY HERE

Restaurant Reservations Agent – Arabic Speaker
Posting Date May 23, 2018
Job Number 18001GX6
Location JW Marriott Marquis Hotel Dubai, Dubai, United Arab Emirates

Job Summary

Assist other departments when needed to ensure optimum service to guests. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Stand, sit, or walk for an extended period of time or for an entire work shift. Read and visually verify information in a variety of formats (e.g., small print). Enter and locate work-related information using computers and/or point of sale systems. Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email). Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

Assistant Front Desk Manager wanted – Le Meridien resort – Dubai

Le Meridien Mina Seyahi Beach Resort and Marina

APPLY HERE

Posting Date May 23, 2018
Job Number 18001GUI
Location Le Méridien Mina Seyahi Beach Resort & Marina, Dubai, United Arab Emirates

The Front Desk Department is responsible in ensuring that guests are provided with an excellent welcoming service as well as making sure that guests will have a smooth check-in, uncompromising stay, and check out experience. This department will also help in up selling of rooms and gives an inside of the best places to visit in town.

Job responsibilities will include, but not limited to the following:

Has a good knowledge of all the different types of rooms, hotel facilities, hours of operation, restaurants, shops and function rooms.
Co-ordinate all activities, operations and running of Front Desk – whilst actively displaying a proactive front of house leadership style.
Take a leading role in positively representing the company with guests, reinforcing a customer focused approach to hotel operations at all times – and harnessing GuestVoice data is a tool to measure success
Is well informed about special functions and events held in the hotel on a daily basis.
Assist in Providing clear leadership for quality and Processing Improvement initiatives aligned with business goals and objectives, maintaining close liaison
Maintain, implement and adhere to standard policies, systems and procedures relating to hotel operations, including health and safety systems and quality standards, and systems contingency planning.
Maintain a high level of personal service and guest recognition, with particular attention to VIP’s and amenities.
Continually enhance the Front Desk Incentive Program to ensure that opportunities and Incremental revenues are maximised.
Ensure quality of data is maintained within the property management system enabling accurate guest history and sales information.
Ensure that all Front of House Public areas are well maintained and kept to a high standard of cleanliness and good repair
Ensure effective channels of communication are in place maximising the opportunities of distributing the information available – and encouraging ideas and participation from all team members, through monthly team briefings.
Supply and co-ordinate effective training to enable all front office staff to carry out their duties as required.
To assist the hotel in achieving Employee Satisfaction targets through good working practices and team liaison. Monitor employee morale and turnover, proactively supporting the Employee Engagement Survey process and ensuring action plans are established and followed up to address issues.
Assist the Front Desk Manager to monitor and analyse customer feedback/data and where applicable act upon guest comment through GuestVoice Portal and In House data collection methods (e.g. Guest Questionnaire/comment cards)

To move into this position you should have

Tenure in current position minimum one year
Hospitality Graduate or equivalent qualification
Two years plus experience in similar role and five years experience in five stars property.
Train the trainer certificate preferred
Excellent problem solving skills, communication and reporting skills, customer service & people skills and flexible
Attention to details
Friendly & outgoing personality, well presented & groomed, good manners
Must be able to speak, write and converse freely in English
Candidate preferred with additional language (German, Russian, Arabic, French, Italian, Spanish or Japanese)
Must be proactive

 

Front Desk (Arabic) wanted by Marriott hotel Abu Dhabi

Marriott Marquis Hotel Dubai logo

APPLY HERE

Posting Date May 22, 2018
Job Number 180019TF
Job Category Rooms and Guest Services Operations
Location Marriott Hotel Al Forsan, Abu Dhabi, Abu Dhabi, United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Job Summary

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests’ personal checks and traveler’s checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Executive Assistant wanted by W hotel Dubai

w hotel dubai

APPLY HERE

Posting Date May 22, 2018
Job Number 18001GDX
Job Category Administrative
Location W Dubai – Al Habtoor City, Dubai, United Arab Emirates
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

Job Summary

Greet persons entering the office, determine nature and purpose of visit, and direct/escort to destination. Open, read, and prepare answers to routine letters. Locate and attach appropriate files to incoming correspondence requiring replies. Take and distribute meeting minutes to appropriate individuals. Handle and distribute incoming and outgoing mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Transmit information or documents using a computer, mail, or facsimile machine. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Operate standard office equipment other than computers such as telephone, typewriter, fax, photocopier, calculator, and electronic peripherals. Document and communicate all guest requests/complaints to appropriate personnel.

Front Desk (Chinese) wanted by Marriott hotel Abu Dhabi

Marriott Marquis Hotel Dubai logo

APPLY HERE

Posting Date May 22, 2018
Job Number 180019TL
Job Category Rooms and Guest Services Operations
Location Marriott Hotel Al Forsan, Abu Dhabi, Abu Dhabi, United Arab Emirates VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

Job Summary

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests’ personal checks and traveler’s checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Reservation Agent wanted by W hotel Dubai

w hotel dubai

APPLY HERE

Posting Date May 22, 2018
Job Number 18001GE4
Job Category Reservations
Location W Dubai – The Palm, Dubai, United Arab Emirates VIEW ON MAP
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

Job Summary

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Front Desk Supervisor wanted by Lapita resort hotel in Dubai

Lapita Hotel Dubai

APPLY HERE

Job Description
Posting Date May 21, 2018
Job Number 18000N11
 
JOB SUMMARY
Supervise front desk associates to ensure all hotel policies, procedures, regulations and standards are followed.
 
Ensuring that front desk operations runs smoothly in a professional manner at all times.

Perform all front desk related responsibilities and duties when assigned or required.

Assume leadership in the absence of front desk manager

Ensure appropriate and adequate training of all front desk associates including all on-the-job, off-the-job and 15min training. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs.

CANDIDATE PROFILE
Experience:
Previous experience working within a Front Office hotel environment in the 5 star/luxury market is essential
Having an experience in similar position for at least 12 months preferred
Skills and Knowledge
Strong Communication skills (verbal, listening, writing)
Innovative
Pro-active and reliable
MICROS, OPERA, Guestware, Microsoft Office, FCS or telephone software and other related operating systems
Flexible and ability to work around the clock
Ability to work collaboratively with hotel service team in providing exceptional customer service excellent telephone etiquette
Strong organization and working to deadline skills
Have a complete understanding of the Marriott Reward program
Education or Certification

Good level of English essential
SPECIFIC DUTIES
Be familiar with Hotel services, operational hours and ongoing promotions.
Have a thorough knowledge of Lapita Hotel products and services.
Maintain good working relationship with all hotel departments.
Have a good knowledge of local area and surrounding facilities. Provide recommendations and direction to guests whenever needed.
Check House Count to establish selling strategy for the shift. Monitoring it regularly during shift and responding to any changes.
Ensure daily all forms of communication are used to full capacity and relevant information is handed over to the next shift throughout the shift and briefings.
Demonstrate and promote quality awareness amongst front office desk team. Seek ways to improve and maintain guest satisfaction scores for all front desk associates.

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SPA RECEPTIONIST wanted by Hilton hotel in Abu Dhabi

APPLY HERE

A Spa Receptionist is responsible for greeting and assisting clients to deliver an excellent Guest and Member experience while ensuring the overall experience is pleasant and their needs are met.

What will I be doing?
 
As a Spa Receptionist, you are responsible for greeting and assisting clients to deliver an excellent Guest and Member experience. A Spa Receptionist will also be required to manage customer feedback and be an effective sales person. Specifically, you will be responsible for performing the following tasks to the highest standards:

Assist guests and clients in an appropriate and timely manner
Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
Ensure client experience is proficient including bookings, payments, and consultation cards
Adhere to cash handling procedures
Interact and communicate effectively with clients, members, team members, guests, and management team
Up-sell with latest departmental incentives
Report accidents, maintenance issues, or other incidents
Ensure compliance with all health and safety regulations
What are we looking for?

A Health Club Receptionist serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Committed to delivering a high level of customer service
Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Excellent attention to detail
High standards of cleanliness
Ability to work in a consistently professional and helpful manner
Previous spa experience

ROOM CONTROLLER wanted by Double tree hotel in RAK – UAE

double tree by hilton in RAK UAE

APPLY HERE

As Room Controller, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Room Controller is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Assign room according to guest request and preferences whenever possible.
Pre-register designated guests and prepare key packets.
Organize and coordinate check-in/pre-registration procedures for arriving groups.
Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff.
Confirm reservations and cancellations.
Review out-of-order rooms daily.
Ensure rates match market codes and document exceptions. Verify and adjust billing for guests.
File guest paperwork or documentation.
Set up/process all guest check-ins/check-outs.
Activate room keys.
Secure valid payment.
Identify any over-commitments.
Perform duplicate reservation checks; block rooms.
Run daily reports.
Follow up with guests to ensure their requests or problems have been met to their satisfaction.
Receive, record, and relay messages accurately, completely, and legibly.

Room Controller serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous customer service experience within the hotel/leisure/retail sector
Excellent interpersonal and communication skills
Commitment to delivering a high level of customer service
Ability to work under pressure
Excellent grooming standards
Flexibility to respond to a variety of work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

High level of IT proficiency

Rooms Controller wanted by Intercontinental hotel in Dubai

intercontinental hotel Dubai

APPLY HERE  

Front Office Coordinator (Rooms Controller), Front Office at InterContinental Hotel – DFC
Job Number DUB004765
We are currently hiring a Front Office Coordinator for InterContinental Hotel Dubai Festival City.

Reporting directly to the Front Office Supervisor and Reception Manager, the primary responsibility of this role is to handle all guest communication pre- arrival and post- farewell, update all guest preference and profiles to ensure a seamless guest arrival. The Front Office Coordinator reviews arrivals of the day, prepares welcome letters, checks amenities and inspects VIP rooms, furthermore makes courtesy calls and follows up on any kind of guest request. In addition, the Front Office Coordinator carries out any kind of administrative tasks or responsibilities and may perform other duties within the Front Office Team, such as Lobby Duty and supporting the Reception with the check in and check out of guests.

Qualifications
Ideally, you’ll have some or all of the following qualifications and experience we’re looking for:

· Minimum of 1 year professional experience in a similar capacity in a 5 star hotel
· An eye for detail
· Ability to work under pressure and prioritize tasks
· Knowledge of hotel reception operation will be an advantage
· Knowledge of IT & systems (“including Opera”)
In return we’ll give you a competitive financial and benefits package including accommodation, free meals on duty, hotel discounts worldwide and the chance to work with a great team of people. Most importantly, we’ll give you the room to be yourself.

*Only shortlisted candidates will be contacted.