IT Systems Analyst wanted at ADCB bank – Abu Dhabi

ADCB bank Abu Dhabi logo

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ADCB bank Abu Dhabi logo
ADCB bank Abu Dhabi logo

Expiry Date: 2018/08/11
Ref. JB3799885
IT Systems Analyst
 
Job Description
To provide day to day transactional assistance and service to end users in the development, installation, delivery, maintenance, and issue resolution and provide support in the area of business applications that best meet end-user business processes and needs to ensure issues and inquiries are resolved in a prompt and effective manner in order to maintain smooth operations and minimise downtime

1.Software Development
Analyse functional and technical specification documents, perform system designing, coding and programing tasks and conduct unit testing to in order to ensure delivery of technology applications in line with business requirements
Conduct source code management in line with the bank’s Code Management Process in order to ensure source code is securely stored and available for re-deployment and enhancement

2.Project Delivery
Participate in business requirement analysis phase of new applications, review business requirements and map it to impacted business applications and convert business requirements into vendor understandable functional / technical specification documents in order to ensure software delivery will be in line with business requirements
Coordinate for software testing, issue resolution, provide

end user training and contribute for production deployment by adhering to bank’s technology security / standards in order to ensure robust technology solutions are delivered and deployed
Analyse business requests for system product set up / parameter change, identify required systems / applications, schedule, communicate and execute the changes in order to enable business users to launch the product or perform the requested function to carry out the business transactions

3.Core/Channel Banking Support
Provide application support by analysing issues and providing resolution, conduct periodic IT check/troubleshooting, implementation of patches and extend guidance to end users in order to facilitate banking operation smooth and to minimize downtime
Coordinate for testing fixes to ensure that the fix provided is aligned with the problem and to ensure a solution has been provided prior to handling the solution to the business users
Deliver software release by preparing the package and coordinate with relevant teams within IT for the successful release in order to ensure the software is released in relevant systems / environments

4.Software Testing
Analyse functional and technical specification documents to understand business requirements, plan and prepare test scripts and execute software testing in order to ensure all required scenarios are tested, test results are in conformity with business requirements without any defects and fit for production deployment in line with business / technical requirements

Skills
Minimum Experience
At least 2 years of experience in quantitative or analytical roles
Minimum Qualifications
Bachelor’s degree in IT/Computer Science or progressive technical certification track record for the specialist area
Professional Qualifications
ITIL v3 Foundation Certified

Knowledge and Skills
System analysis
Technical specification development
Database design
Architecture principles

Database Administrator wanted at SERCO – Dubai

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Req ID 51784 – Posted 05/07/2018 – United Arab Emirates – Dubai – Administration/Secretarial/Clerical – Full Time
Database Administrator – Success Profile
Reporting to: AFC Systems Manager
Division / Function: Operations
Base location: Dubai UAE

Job family: AFC Systems & Resource Planning
Grade: 16
Serco Leadership Tier: Managing a team within a business or function
Key purpose
The purpose of the job is to be responsible for supporting the Dubai Metro and Dubai Tram databases, ensuring their performance, availability and security.
 
Maintaining software databases of the company and manage database related issues ensuring availability and continuity.
 
Reason for role
 
To manage the AFC Systems and Software Databases

Structure and reporting relationship

Reporting to AFC Systems Manager

Based on the specific requirement of the role

Key accountabilities

Manages all database related issues of the whole Dubai Metro and Dubai Tram;
Responsible in system & database audit tasks to include assessment, evaluation and investigation:
Automatic Fare Collection (AFC) Systems
Internal Software Databases
Manage and document system configurations.
In depth analysis and investigation of systems fault and provide corrective action
Ensures that system hardware, operating systems, software systems, and related procedures are correct and in-place;
Develop and maintain installation and configuration procedures.
Contribute to and maintain system standards.
Responsible for ensuring availability and performance of the databases in the live production AFC system;
Ensuring that the associated hardware resources allocated to the databases and to ensure high resilience and performance tuning;
To proactively monitor the database systems to ensure secure services with minimum downtime;
Responsible for providing trend analysis to management team to enable them to make informed decisions regarding resource management, e.g., storage and other hardware upgrades;
Responsible for troubleshooting, performance tuning of T-SQL stored procedures, jobs, and development of new procedures for reporting;
Responsible for continued improvement to Backup and restore procedures, and regular restore testing;
Responsible for setting up and managing online replication to archival server;  Responsible for trouble-shooting database corruption, inconsistency incidents to ensure operational continuity;
Creation and implementation and testing of DR/BC plans;
Responsible for maintaining new and existing software databases
Assist with troubleshooting and implementation of Windows Operating System
Tasks for AFC Level 3
Monitoring the health of the data base;
Regular checking of error logs, scheduled maintenance tasks, monitoring of storage use.
Performance tuning – ensure that the database is running with optimal parameter settings, indexing, file system parameters.
Backup and Restore of both Metro and Tram and provide enhancement solutions;
Data Warehousing – long term solution for Serco Operations Planning & Performance analysis.
Perform and carry out other duties as instructed / directed by the AFC Systems Manager and Head of AFC Systems and Resource Planning

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Cybersecurity Senior Technician wanted by SERCO – Dubai

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Rail OT Cybersecurity Senior Technician – Success Profile
Reporting to: Rail OT Cyber security Team Leader
Division/Function: Transport / Dubai Metro
Base location: Engineering and Maintenance

The purpose of this Rail OT Cyber security Senior Technician position is to:
perform responsibilities for the Cyber Security and Rail Systems Team (CSRST) covering all of Engineering (ATC, Combs, AFC, MEPs, RSK, TRK & Cavils, Depot);
run an on-call system to be point of contact outside of the 24/7 running of the network;
Participate actively to the 5 main cyber security functions: Identify, Protect, Detect, Respond and Recover;
deliver its core objectives, but not limited to:
Cyber security Preventative and Corrective Maintenance of Rail OT machines;
System wide back up of Rail OT machines;

Upgrade of the virus definitions of Rail OT machines;
Log and report on the Cyber security posture and conditioning of Rail OT machines;
Responsible for working in a 24×7 Cyber security Operation Centre (CSOC) environment;
Investigate, document, and report on information security issues and emerging trends;
Provide Incident Response (IR) support when analysis confirms actionable cyber-incident;
Respond to previously undisclosed software and hardware vulnerabilities.

Structure and reporting relationship

This position as Rail OT Cyber security Senior Technicianwill:

report to Rail OT Cybersecurity Team Leader.

Based on the specific requirement of the role

Key accountabilities

Carry out all OT-related cybersecurity preventive maintenance (PM) and corrective maintenance (CM) activities and minor modifications on Rail OT Systems machines to include but limited to, servers, workstations, desktops and laptops. Some of these systems are installed along trackside, whilst others can be found in stations and still some others in depots;
Respond to Cyber Threats from the Cyber Security Operations Center (CSOC), NMOC or Maintenance Centre and control the impact;
Audit the Rail Systems to provide reports on IT/OT misuse under the guidance of Engineering department;
Competent in Cybersecurity threat Management;
Able to run full scenarios for system lock downs due to Cyber threat;
Audits of all Rail Systems and its use within Engineering;
Follow the relevant procedures and work instructions to ensure compliance with the required requirements;
Ensure the maintenance tools & equipment are in good condition;
Produce and maintain accurate maintenance records of Rail Systems machines, equipment performance, work accomplished and other information using a computerized maintenance management system;
Assist the Engineering Systems and/or other technical support staff to implement complex systems or new projects;
Drive work vehicles when responding to emergencies and when required on duty;
Perform shift and emergency duties when required;
Perform and carry out duties as instructed/ directed by theRail OT Cybersecurity Team Leader or/and theRail OT Cybersecurity Manager.

SAE Responsibilities and Information Security Responsibilities

Awareness of the Integrated Management System and the content of the Health, Safety, Quality & Environment and Information Security Policy Statements;
Understanding of personal responsibilities and contribution to achieving compliance with the Integrated Management System requirements, (including but not limited to competence to perform safety critical roles, legal requirements, control measures arisen from environmental impacts and aspects, job safety analysis and information security risk assessment) and the potential consequences of departure from the arrangements in place to deliver the commitments stated in the policies statements above;
To exercise a personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions;
To use safety equipment (including PPE) as required and intended and observe that this is also enforced among subcontractors and third parties working in Serco’s controlled premises/systems
Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties;
Look at ways to conserve energy, water and resources and minimize the generation of waste through personal performance and raise recommendations on how to improve existing processes on this regard within/outside their departments through their Line Manager, Departmental Safety Meetings and any other appropriate available channels;
Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental;
Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties.

Essential technical and professional skills , knowledge and qualifications

Knowledge

Vocational trade certificate or diploma in Information Technology discipline or equivalent;
Working knowledge in maintaining Rail OT Systems machines (servers, workstations, desktops and laptops) and installing third party software would be an advantage;
Good technical knowledge in Operational technology, Industrial controls systems and Cybersecurity;
Basic knowledge in database tables (SQL Server, Oracle or MySQL).

Skills

Must have good eyesight and normal color vision;
Ability to compile simple technical reports, routine business correspondence, prepare method statements and drawings as required;
Possess good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment;
Detail oriented, and the ability to handle multiple priorities;
Hold a valid UAE driving license with good driving skill and experience;
Keen interest in IT and OT and its related discipline;
Basic Cybersecurity incident handling skills.

Experience

Minimum 1-year work experience as a computer/systems/cybersecurity technician in Rail OT environment (ICS, SCADA and operations control systems);

Additional/special features of the role

Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards;
Act as part of the Cybersecurity and Rail Systems Teamand conduct tasks during the various stages of project management, procurement and FAT/SAT testing as instructed;
Perform all procedures necessary to ensure the safety of information systems assets and to protect systems from intention or inadvertent access or destruction;
Review log files for security products;
Support the Cybersecurity Incident Response activities, support the coordination with other departments to record and report cyber-incidents;
Ensure safety, availability and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
Perform Cybersecurity Incident Response activities, coordinate with other departments to record and report incidents;
Conduct operating systems, application, and database vulnerability assessments (to include system configuration checks);
Assist in security awareness activities;
Recognizes potential, successful, and unsuccessful intrusion attempts and compromises thorough reviews and analyses of relevant event detail and summary information;
Analyze audit security incident logs for individual or multiple networked devices for sensitive information, unauthorized processes and unauthorized network connections;
Perform security analysis and risk management assessments with guidance;
Maintains current knowledge of relevant technology as assigned;
Participate actively to the Serco Dubai Metro Computer emergency response team activities
Ensures achievement of operational and day to day goals and plans for days ahead;
Decisions impacting own specific area, although made within an existing framework; adapts own knowledge/experience to the situation;
Communicating with Control Centre Controllers;
Communicating with persons responsible for a Track Possession, Worksite or movements of rail vehicles within a Possession;
Establishing, supervising and removing a safe system of work to protect the safety of persons working on or near the track;
Must obtain qualification as Line-Person-In-Charge.

Network engineer wanted by Ghassan Aboud – Dubai

Ghassan Aboud Group Dubai

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Ghassan Aboud Group Dubai
Ghassan Aboud Group Dubai

Network Engineer
Company: Ghassan Aboud Group
 
Experience: 5 years
Location: Dubai
Job Description
 
We are hiring for Network Engineer to join our IT Team.
 
He will be responsible to provide: –

– Level I and Level II support in Service Desk.
 
– Service Operation which includes incident management,
 
– Problem Management, Access Management, Event Management and Request fulfillment.

– Management of day-to-day operations including monitoring, management, backup and reporting services for Directory Servers, Email Servers, SQL Servers, SAP Servers, VoIP Servers, Web Servers, and other servers and network devices.

– Support and operation management services for all on-promises servers; Domain Controllers, DNS Servers, DHCP Servers, Wireless Management Servers, FTP Servers, File Servers, IP Telephony Servers, Application Servers, Databases Servers, and Virtualization Servers.

– Operation management Services for all networking Devices and Technologies; Firewalls, Switches, Routers, VLANs, VPNs, ACLs, SIP Trunks, NAT and QoS.

Candidates from media industry will be preferred

Systems Manager wanted by ADCB bank – Abu Dhabi

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ADCB bank Abu Dhabi logo
ADCB bank Abu Dhabi logo

Expiry Date: 2018/08/09
Ref. JB3809243
Systems Manager – Wealth Management

Job Description
To provide day to day transactional assistance and service to end users in the development, installation, delivery, maintenance, and issue resolution and provide support in the area of business applications that best meet end-user business processes and needs to ensure issues and inquiries are resolved in a prompt and effective manner in order to maintain smooth operations and minimise downtime

Software Development Analyse functional and technical specification documents, perform system designing, coding and programing tasks and conduct unit testing to in order to ensure delivery of technology applications in line with business requirements Conduct source code management in line with the bank’s Code Management Process in order to ensure source code is securely stored and available for re-deployment and enhancement
Project Delivery Participate in business requirement analysis phase of new applications, review business requirements and map it to impacted business applications and convert business requirements into vendor understandable functional / technical specification documents in order to ensure software delivery will be in line with business requirements Coordinate for software testing, issue resolution, provide end user training and contribute for production deployment by adhering to bank’s technology security / standards in order to ensure robust technology solutions are delivered and deployed Analyse business requests for system product set up / parameter change, identify required systems / applications, schedule, communicate and execute the changes in order to enable business users to launch the product or perform the requested function to carry out the business transactions
Core/Channel Banking Support Provide application support by analysing issues and providing resolution, conduct periodic IT check/troubleshooting, implementation of patches and extend guidance to end users in order to facilitate banking operation smooth and to minimize downtime Coordinate for testing fixes to ensure that the fix provided is aligned with the problem and to ensure a solution has been provided prior to handling the solution to the business users Deliver software release by preparing the package and coordinate with relevant teams within IT for the successful release in order to ensure the software is released in relevant systems / environments
Software Testing Analyse functional and technical specification documents to understand business requirements, plan and prepare test scripts and execute software testing in order to ensure all required scenarios are tested, test results are in conformity with business requirements without any defects and fit for production deployment in line with business / technical requirements
Policies, Processes, Systems and Procedures Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders
People Management Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximise own and employee contribution to business performance Organise and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems
Customer Service Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions
Continuous Improvement Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programmes and projects in line with the bank’s standards

Skills
Strong Domain Expertise in Wealth Management and Investments
Customer On boarding & Risk Profiling (Retail, Advisory, discretionary etc.) (Digital Journeys of Self-directed, Guided etc.)
Familiar with Investment and trading products and their processes like corporate actions, Fund Management, systematic Investment Plan
Order Life Cycle Management (Financial markets and Instruments like Equity, MF, Bonds)
Familiar with Investment related process like Settlement, Reconciliation Management and Credit & Compliance
Knowledge of 3rd Party Integration ( Bloomberg, All Funds, SWIFT, FIX ECN etc.)
Performance Management System, Goal based financial planning and Robo Advisory
Insurance Products and lifecycle.
Project Management Kills ( Initiation, Planning, budgeting, Execution, Transition, Post Production support and closure)
Vendor management, Regulators and stake holder management skills
Technical skillsets on Application architecture, Operating systems, Database, middleware and mobility concepts

Systems Analyst wanted by ADCB bank – Abu Dhabi

ADCB bank Abu Dhabi logo

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ADCB bank Abu Dhabi logo
ADCB bank Abu Dhabi logo

Expiry Date: 2018/08/10
Ref. JB3809471
Systems Analyst Lending
Job Description
To provide day to day transactional assistance and service to end users in the development, installation, delivery, maintenance, and issue resolution and provide support in the area of business applications that best meet end-user business processes and needs to ensure issues and inquiries are resolved in a prompt and effective manner in order to maintain smooth operations and minimise downtime

1.Software Development
Analyse functional and technical specification documents, perform system designing, coding and programing tasks and conduct unit testing to in order to ensure delivery of technology applications in line with business requirements
Conduct source code management in line with the bank’s Code Management Process in order to ensure source code is securely stored and available for re-deployment and enhancement

2.Project Delivery
Participate in business requirement analysis phase of new applications, review business requirements and map it to impacted business applications and convert business requirements into vendor understandable functional / technical specification documents in order to ensure software delivery will be in line with business requirements
Coordinate for software testing, issue resolution, provide

end user training and contribute for production deployment by adhering to bank’s technology security / standards in order to ensure robust technology solutions are delivered and deployed
Analyse business requests for system product set up / parameter change, identify required systems / applications, schedule, communicate and execute the changes in order to enable business users to launch the product or perform the requested function to carry out the business transactions

3.Core/Channel Banking Support
Provide application support by analysing issues and providing resolution, conduct periodic IT check/troubleshooting, implementation of patches and extend guidance to end users in order to facilitate banking operation smooth and to minimize downtime
Coordinate for testing fixes to ensure that the fix provided is aligned with the problem and to ensure a solution has been provided prior to handling the solution to the business users
Deliver software release by preparing the package and coordinate with relevant teams within IT for the successful release in order to ensure the software is released in relevant systems / environments

4.Software Testing
Analyse functional and technical specification documents to understand business requirements, plan and prepare test scripts and execute software testing in order to ensure all required scenarios are tested, test results are in conformity with business requirements without any defects and fit for production deployment in line with business / technical requirements

5.Policies, Processes, Systems and Procedures
Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders

6.People Management
Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximise own and employee contribution to business performance
Organise and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems

7.Customer Service
Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions

8.Continuous Improvement
Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programmes and projects in line with the bank’s standards

Skills
Domain Expertise in Loan Originating Systems and exposure to different Lending Products including Islamic Lending
Loan Approval and scoring process, disbursement
Loan Management System (Life Cycle of Loan, Interest Accrual, Interest Application, Recovery etc.)
Technical skillsets on Application architecture, Operating systems, Database, middleware and mobility concepts
Strong technical skills in databases (oracle or SQL)

Business Analyst wanted by ADCB bank – Abu Dhabi

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ADCB bank Abu Dhabi logo
ADCB bank Abu Dhabi logo

Expiry Date: 2018/08/10
Ref. JB3809472
Business Analyst (Wholesale Banking)
Job Description
To provide day to day transactional assistance and service to end users in the development, installation, delivery, maintenance, and issue resolution and provide support in the area of business applications that best meet end-user business processes and needs to ensure issues and inquiries are resolved in a prompt and effective manner in order to maintain smooth operations and minimise downtime

1.Software Development
Analyse functional and technical specification documents, perform system designing, coding and programing tasks and conduct unit testing to in order to ensure delivery of technology applications in line with business requirements
Conduct source code management in line with the bank’s Code Management Process in order to ensure source code is securely stored and available for re-deployment and enhancement

2.Project Delivery
Participate in business requirement analysis phase of new applications, review business requirements and map it to impacted business applications and convert business requirements into vendor understandable functional / technical specification documents in order to ensure software delivery will be in line with business requirements
Coordinate for software testing, issue resolution, provide

end user training and contribute for production deployment by adhering to bank’s technology security / standards in order to ensure robust technology solutions are delivered and deployed
Analyse business requests for system product set up / parameter change, identify required systems / applications, schedule, communicate and execute the changes in order to enable business users to launch the product or perform the requested function to carry out the business transactions

3.Core/Channel Banking Support
Provide application support by analysing issues and providing resolution, conduct periodic IT check/troubleshooting, implementation of patches and extend guidance to end users in order to facilitate banking operation smooth and to minimize downtime
Coordinate for testing fixes to ensure that the fix provided is aligned with the problem and to ensure a solution has been provided prior to handling the solution to the business users
Deliver software release by preparing the package and coordinate with relevant teams within IT for the successful release in order to ensure the software is released in relevant systems / environments

4.Software Testing
Analyse functional and technical specification documents to understand business requirements, plan and prepare test scripts and execute software testing in order to ensure all required scenarios are tested, test results are in conformity with business requirements without any defects and fit for production deployment in line with business / technical requirements

5.Policies, Processes, Systems and Procedures
Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders

6.People Management
Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximise own and employee contribution to business performance
Organise and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems

7.Customer Service
Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions

8.Continuous Improvement
Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programmes and projects in line with the bank’s standards

Skills
Experience on preparation of detailed functional specifications related to Wholesale Banking initiatives (Cash Management, Trade Finance, Financing)
Excellent skills in writing requirement documents, reports, specifications, plans and analysis
Good understanding on Corporate Banking products like Current Accounts, Overdraft & Lending
Exposure in preparing Data Flow, Process Flow using tools like MS Visio and good understanding of UX/UI
CBAP or equivalent Certification Preferred

Database Administrator wanted by SERCO – Dubai

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Database Administrator – Success Profile
Reporting to: AFC Systems Manager
The purpose of the job is to be responsible for supporting the Dubai Metro and Dubai Tram databases, ensuring their performance, availability and security.
Maintaining software databases of the company and manage database related issues ensuring availability and continuity.

Reason for role
To manage the AFC Systems and Software Databases
Structure and reporting relationship
Manages all database related issues of the whole Dubai Metro and Dubai Tram;
Responsible in system & database audit tasks to include assessment, evaluation and investigation:

Automatic Fare Collection (AFC) Systems
Internal Software Databases
Manage and document system configurations.
In depth analysis and investigation of systems fault and provide corrective action
Ensures that system hardware, operating systems, software systems, and related procedures are correct and in-place;
Develop and maintain installation and configuration procedures.
Contribute to and maintain system standards.
Responsible for ensuring availability and performance of the databases in the live production AFC system;
Ensuring that the associated hardware resources allocated to the databases and to ensure high resilience and performance tuning;
Resource Planning

Essential technical and professional skills, knowledge and qualifications

A degree holder in Computer Science or Computer Engineering;
Relevant Microsoft / Oracle certification level;
Professionally qualified with membership of a recognized transport institution
Strong self-sufficiency and initiative working on Database projects.
Understanding of XML schemas, XSLT, Practical experience in handling XML files from database perspective.
A proactive attitude to work, ability to perform with little or no supervision.

IT Developer (PSS) wanted by FLYDUBAI in Dubai

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job ref#:18000227
The purpose of the position is to develop and enhance the Radixx system/source code to meet FZ business requirements

Key Activities
1. Analyse requirements and come up with system design, pseudocode and code (including prototypes)
2. Transform user requirements into Usecases/State Transition diagrams/Flow Charts and procure signoff from stakeholders
3. Build applications (stand alone as well as plugins and enhancements to existing code) for the PSS project
4. Perform unit testing using test tools and documented test cases, ensuring that code developed is of high quality. Perform NFR testing using test tools and code stubs, ensuring that code developed satisfies performance criteria
5. Derive standards and frameworks to ensure multiple developers can work on the same code base, by bringing in configuration management tools such as TFS/VSS

6. Help drive a Quality Management System with framework for requirements capture, design, coding, testing, release and quality assurance processes

7. Provides leadership and mentoring to the team of system Analysts working on the PSS system

8. Enhance the PSS system to enable integration of 3rd party products with PSS components and take the activities through to completion, including acceptance testing.

9. Implement appropriate health checks and real time alerts to catch system issues including integrity violations, data related issues and validation issues

Minimum Qualification

• Bachelor of Technology/Engineering (IT qualification)

• Computer science postgrad

Experience

• 5+ years airline industry/IT experience

• 5+ system analysis and development of airline PSS system

• A minimum of 3 yrs experience in webservice technology

• A minimum of 3 yrs experience in software development (preferably MS technologies)

• Experience in UML/OOAD

• Experience in design patterns

• Experience in code development using IDEs

• Experience in working with Quality Structures such as SEI CMM, ITPM, Tik, 6 Sigma

• Experience of working in airline IT is preferred

Additional Requirements

• Radixx experience would be beneficial

Infrastructure Applications Specialist wanted – PARSONS – dubai

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Parsons logo Dubai

Infrastructure Applications Specialist
Dubai, United Arab Emirates
CAD ref 50810
POSITION OVERVIEW:

The key responsibilities of the Infrastructure Application Specialist (IAS) are to manage digital engineering processes to support our project delivery teams and execute the day to day development of digital engineering in Parsons Dubai office. The Infrastructure Applications Specialist (IAS) will be responsible for the effective integration, implementation and compliant adoption of infrastructure engineering applications, processes and protocols. Moreover, the IAS will ensure all infrastructure applications are being utilized in optimum automated manner and various software applications are integrated seamlessly to minimize interactions and re-work. The IAS will collaborate with design team members to analyze client specific design requirements of the project and develop and implement solutions to meet such requirements in a timely manner.

DUTIES AND RESPONSIBILITIES:

Manage the entire integrated digital engineering design in Parsons Dubai office.
Enhance design and production efficiency by introduction of intelligent tools and customized add-ons (e.g. Lisp routines, MDLs, etc.) ;
Integrate different infrastructure engineering applications seamlessly in an automated manner to minimize the inter and intra design discipline coordination and collaboration efforts/works.
Coordinate closely with design managers and the Technical Director on enhancing design workflows.
Participate and support the BIM Management Office (BMO) activities with the development and implementation of the MEA Going Digital Roadmap.
Drive implementation of standards, processes & procedures and provide progress and performance updates on fortnightly and monthly basis.
Develop and support proposal leads in Request for Proposals (RFP), e.g. clarifications, technical write up, Level Of Efforts (LOE) estimate etc.
Proactive approach and learning of new technology to evaluate and drive the deployment (hardware and software) with Parsons IS.
Support the setup, development, configuration, establishment of the Common Data Environment (CDE) for project use.
Develop and maintain software template files suitable for engineering applications (Civil3D, REVIT, InRoads, etc.) to assure standards.
Manage and support object(s) creation and maintain libraries according to the relevant project(s) and stage(s) needs.
Manage, support and validate project design delivery. e.g. 3D modeling, detailing, scheduling and extraction.
Review, monitor and report on the development of clash interference and fully coordinated models, follow up resolution and closure with Design leads for internal design development.
In coordination with the Quality manager ensure that’s all deliverables follow the company’s Quality Management review procedures
Support the Quality department during conducting audits and supply chain non-conformance(s).
Oversee model integration, validate and export model geometry and data to schedules for internal design and commercial activities.
Support the Contracts and Project Controls department in BIM related activities.
EDUCATION / EXPERIENCE/SKILLS/ COMPETENCIES AND TECHNICAL KNOWLEDGE

Minimum Bachelor’s Degree in Engineering or Computer science.
Minimum 10 years’ hands on design experience (highways, structures or utilities) or infrastructure software applications support.
Experience with British BIM Standards PAS1192 and BS1192.
Proficient in a range proprietary software applications such as ACAD, MicroStation, REVIT, InRoads, Civil3D, StormCAD, NavisWorks and similar engineering applications.
Working knowledge of design workflows, production cycle and priorities.
Knowledge of advance programming languages such as .NET, VB, etc..
Middle East/Gulf Countries experience preferred.

IT analyst wanted by Emirates in Dubai

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Emirates Dubai logo
Emirates Dubai logo

IT SERVICE MANAGEMENT ANALYST – 180000PT
Posted Date: 03-May-2018
Closing Date: 17-May-2018
JOB PURPOSE
Perform a continuous cycle of service improvement to the production services that we provide to our customers through rigorous problem, service continuity, availability and capacity planning and management. Define and implement Service Level Objectives (SLOs) and ensure the agreed service levels are met.

Job Outline:
– Utilize analytical skills and tools in order to identify record, trends and analyze all problems that are assigned. Liaise effectively with the incident management teams, application support teams and technical teams to ensure all problems are investigated, diagnosed, have root cause analysis performed and permanent fixes implemented within the agreed terms of the SLO ensuring that these are prioritized by severity and impact criticality.

– Update the known error database with available interim solutions, and provide a monthly report to the line manager. Proactively identify potential issues which might become incidents, communicate the same to line management, and provide cost effective solutions in a timely fashion. Analyze incidents/alerts from EMS to ensure that potential problems are proactively detected and fixed before they cause business impact.

– Conduct detailed impact analysis, capacity planning and ensure that proper testing of proposed problem fixes are completed successfully before changes to the production environment are requested. Take end to end responsibility for all problems until permanent resolution ensuring that continuous progress updates are communicated to the key stakeholders. Escalate problems that age and are resulting in recurring incidents for the business.

– Work with the IT Management team of BITMs, ASMs and IT Technical Managers to develop SLOs for Emirates IT customers. Translate the business needs of the customer as defined by the BITM into technical requirements for service delivery infrastructure and liaise with the delivery teams to develop a design which uses standard services wherever possible.

– Ensure that the SLOs and SLAs are adhered to and supported by the relevant technical teams. Report and measure service availability in line with agreed service levels. Ensure that the SLOs are supported by the relevant Emirates Group departments (e.g. P&L, HR, Legal) through Operational Level Agreements (OLAs), and by external suppliers via Underpinning Contracts(UCs).

– Own and maintain the service catalogue for all available services to drive standardization and rationalization of all production services. Liaise with IT Strategy and Architecture to ensure the service catalogue supports the strategic directions for IT.

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IT Support Officer wanted by Dragon Oil Dubai

dragon oil

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dragon oil
dragon oil
IT Support Officer -TBA0167 – (1800001U)
Description
60% Operational: Perform helpdesk support activities; ensure that proper controls and standards are followed and all activities comply with regulatory requirements and company policy.
 
1. Provide first line response for users requiring assistance with information technology issues and problems.

2. Record and respond to requests for technical assistance received via phone, e-mail and help desk management system.
 
3. Escalate support issues as necessary to senior service desk team/vendors as necessary.
 
4. Maintain an up-to-date inventory of computer equipment, accessories, software, licenses and associated records.

5. Troubleshoot system and network problems and diagnose and solve hardware/software faults

6. Provide necessary support to business application

7. Manage network and cabling upgrades and offices connectivity.

8. Maintain the telecommunications system, hand radio and videoconference systems.

9. Monitor and maintain computer systems and networks;

10. Install authorized software to laptops and desktops

11. Ensuring security and upgrades are applied and kept up to date on desktops and laptops

20% Liaison and coordination:

1. Liaise with other departments and vender for support and troubleshooting when necessary.

2. Liaise with other departments to implement the projects.

3. Undertake any ad hoc responsibilities assigned by line manager.

20% Reporting: Prepare reports in support of helpdesk activities.

1. Prepare reports on helpdesk activities, performance and operational issues.

2. Contribute to helpdesk weekly and monthly reports.

3. Prepare and issue ad hoc reports relevant to helpdesk activities and responsibilities.

Qualifications

Minimum Education Level Required Diploma in Computer Science or a similar field

1 year experience in an Desktop support Engineer or technical support environment

Primary Location: United Arab Emirates-Dubai
Schedule: Full-time
Shift: Day Job
Employee Status: Regular
Job Type: Standard
Job Level: Individual Contributor
Job Posting: Apr 17, 2018, 7:39:43 AM

Database adminstrator wanted by ADCB in Abu Dhabi

ADCB bank Abu Dhabi logo

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ADCB bank Abu Dhabi logo
ADCB bank Abu Dhabi logo

Posted Date: Apr 16, 2018
Expiry Date: Jun 15, 2018
Ref. JB3790681
Database Administrator (DBA)

Job Description
Carry out database administration activities. Install, and configure Databases in UNIX & Windows environments. Patch the databases regularly in-line with Security Policies of the Bank.

Manages the database and systems administration functions for the Bank.
• Monitors the Installation, configuration and implementation of Databases in UNIX & Windows environments.
• Monitors database administration tasks on Oracle RAC & MS SQL databases.
• Application and database tuning on Production database for enhancing the performance.
• Ensure database backups are monitored and periodic restorations are exercised by Database Administrators to ensure backup quality.
• Monitor database system details within the database, including stored procedures and execution time, and implement efficiency improvements.
• Develop, implement, and maintain change control and testing processes for modifications to databases.

• Review database & cluster logs
• Manages the Disaster recovery databases. Monitors the synchronisation between production and DR databases. Manages and troubleshooting of DR databases.
• Troubleshoots high priority systems such as the core banking systems to ensure availability of service.
• Managing Database monitoring Tools
• Provide support to the SIT/UAT process and production roll-out
• Monitor and Reviews Capacity planning reports
• Deliver to a standard of fast resolution of problems, demonstrated by a service-orientated mindset throughout the team
• Coordinate with system analyst IT teams for project delivery
• Support with the communication of project status and issues
• Undertake similar or related tasks or duties as directed by senior management

Skills
A university degree in a technical discipline is essential. A Master degree in a business systems related subject area would be desirable.
Database Administration Certifications would be an added Advantage
• Excellent knowledge in Oracle 10g, 11g and 12c Administration
• Excellent knowledge in MS SQL 2005, 2008 and 2012.
• Good knowledge of UNIX (IBM AIX and Linux)
• 8 – 10 years experience in Database Administration.
• Experience in managing Oracle database administration specialised in RAC
• Experience in managing MS-SQL database administration in Cluster/Fail-over
• Practical experience in monitoring and tuning the database to provide high availability of service.

Security Analyst wanted by Commercial Bank Dubai

commercial bank of Dubai

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commercial bank of Dubai
commercial bank of Dubai

Senior IT Security Analyst – (17000289)
Description
Job Purpose:
To ensure that all systems (Including OS/ Database/ Networks/ Infrastructure) in CBD are protected against all known current and future vulnerabilities by conducting regular independent Assessments of technology and process. Evaluating and recommending mitigating controls needed to protect CBD information and networks and help determine an acceptable level of risk for the Bank.

Principals Accountabilities
Conduct periodic security assessments to identify vulnerabilities and help determine, recommend solutions to reduce level of risks to an acceptable level or to meet the risk appetite of the bank.

Perform regular Vulnerability Assessment on information assets and technologies.
Perform regular and Adhoc logical access control reviews on hosting infrastructure systems.
Continuously assess the gaps between the implemented security controls and those established at a policy level.

Maintain risk, issue and change registers for information security.
Identify security violations, security risks and vulnerabilities, escalate them to the attention of ITD Management and recommend the best ways to reduce any information security risks.
Identify compliant and non-compliant processes and system and evaluate their effectiveness. Make recommendations for improvements in line with IS Governance requirements, local and International regulations and professional practice standards (such as PCI-DSS, ISO 27001 etc.)
Support Information Security Awareness initiatives carried out by IT-GRC Unit.

Qualifications

Qualifications

Bachelor’s degrees in Computer Science, Information Systems or equivalent work experience are required.
CISA/CISM/CRICS/CISSP or well-known industry relevant certification is preferable.
Experience

Minimum 5 years in Information Technology and security related work arena.
Experience in computer security operations, policies/standards, and IT Vulnerability, threat & risk management.
Knowledge of security frameworks, standards, and guidelines is preferred.
IT Security project management experience.

Primary Location: AE-AE-Dubai
Work Locations: Head Office 2668 Al Ittihad Road, Port Saeed, Dubai Dubai
Job: Information Technology
Organization: Information Technology
Employee Status: Regular
Shift: Day Job
Job Level: Individual Contributor
Travel: No
Job Posting: Apr 1, 2018, 8:32:53 AM

ATM Support Specialist wanted by SERCO in Dubai

Serco logo
Serco logo
Serco logo

Career Opportunities: ATM Systems Support Specialist (49829)
Req ID 49829 – Posted 26/03/2018 – United Arab Emirates – Dubai – IT – Full Time

Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and – most of all – deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia, Qatar and Iraq. We have been supporting the RTA to operate the Dubai Metro since 2009 and have launched the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2017. We deliver Facility Management services to Hospitals, Universities, Airports, Military Facilities and Commercial Estates in the UAE and large-scale medical facilities in Saudi Arabia. We also deliver staff training and education to selected officers of the Qatar Armed Forces at the Officers’ training institute located at the Ahmed Bin Mohammed Military College in Doha.
Focussing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.

We are looking for a highly motivated, experienced and confident ATM Systems Support Specialist who will assist and support the Head of ATM Systems to ensure that the departmental performance and information are captured, monitored and analyzed from all the vast multitudes of data received and recorded from various sources including effort consumption and reported in daily basis

The job holder shall assist the Head of ATM Systems to deliver goals and objectives set by the business strategy to support the achievement of functional objectives. The job holder maintains contact with a variety of entities inside the airport including ATC, Aviation Units, relevant ATS departments, Dubai Airports, contractors and suppliers through the Head of ATM Systems.

Interacts internally and externally through the Head of ATM Systems.

The job holder provides administration duties and guidance for the department and is required to manage multiple and/or conflicting activities. Advises the Head of ATM Systems on options for problem resolution in situations that fall outside established guidelines or where the choice among options is less obvious. Errors made by the jobholder could result in inaccurate measurements and departmental performance.

 

Key accountabilities

Maintain and provide technical and administrative support to Head of ATMS
Ensure Change Management processes are followed and documented according to ATM systems department procedures.
Maintain ATMS database, application, tracking tool, etc. uptime for the daily activities of all designated ATM systems.
Work with the ATMS managers and team members to ensure that he ATMS departmental performance and information are captured and analyzed from all the vast multitudes of data received and recorded from various sources and reported in daily basis.
Ensure that the ATMS departmental performance and information are managed in a centralized and efficiently manner keeping records of communications with concerned parties.
Adhere to the departmental and organization processes to lead and contribute to work package activities as required.

Qualifications and Education:

The post holder shall have as a minimum, a Bachelor Degree or Higher Diploma from a recognized University, Training Establishment, or have equivalent and relevant experience.

Experience:

Wide experience in technical support position in UAE operational environment
Experience in hardware & software support.
Aviation industry experience preferable

Skills:

Fluency in written and spoken English is essential
Resourceful team player who excels at building trusting relationships with customers and colleagues.
Attention to details and analytical skills
Problem solving and decision making
Excellent communication and organisational skills
The ability to develop quality standards, testing procedures, inspection reporting formats, and ability to conceptualize tasks and accomplish them.
An ability to work to tight deadlines and make correct decisions under pressure
Ability to work in a multicultural environment
Computer literacy with MS office packages, Linux, database, MySQL etc. skills
Additional / special features of the role

The job holder is governed by international standards procedures. Additionally, a range of international criteria for electronic data exchange apply. The effective functioning of the department is dependent upon the co-operative effort of all aeronautical services, such as air traffic services, communications, engineering, etc. The jobholder must be able to perform out of hours standby duties to support DWC and DXB operations.
Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities
Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process
The job holder is governed by international standards procedures. Additionally, a range of international criteria for electronic data exchange apply. The effective functioning of the department is dependent upon the co-operative effort of all aeronautical services, such as air traffic services, communications, engineering, etc.
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. To view internal opportunities, please visit JobShop which can be found under My Workspace/My Applications in Ourworld.

 

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e-Commerce Data Analyst wanted by FlyDubai in Dubai

FlyDubai logo

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FlyDubai logo
FlyDubai logo

e-Commerce Data Analyst
ref: 18000079
03/MAR/2018
To lead the discovery, analysis and presentation of core insights from web data. Recommend, create and execute site tagging strategy that drives fundamental improvements to customers’ digital experience across all corporate web and mobile sites.

KEY ACCOUNTABILITIES

1. Work closely with the Onsite Marketing Coordinator and the e-Commerce product development team to identify gaps in data capture strategy and collaboratively implement enhancements.

2. Identifying the various sources and types of quantitative and qualitative data across all digital channels and ancillary partner online transaction and revenue data that give a real insight into actual e-Commerce performance and ROI.

3. Prepare and maintain appropriate e-Commerce Key Performance Indicators (KPIs) and metrics as well as website performance and visitor engagement dashboard reporting.

4. Administer web analytics tools including variables, report suites, users and manage vendor relationships.

5. Ensure availability, effective utilization, and data analysis of relevant e-Commerce dashboards and business intelligence reports.

6. Periodic data validation on data collection variables and collaborate with web analytics vendor and development team to make tagging updates and changes.

7. Support the e-Commerce Manager in the consolidation, analysis and reporting of data to senior management and other business units.

8. Work closely with the e-Commerce Manager to oversee and recommend all key analytical projects, proactively engaging with cross-functional teams to assess existing and upcoming business needs.

9. Analyse and interpret feedback from customers through surveys and from different parts of the business to identify gaps and to recommend change and development required in processes, systems, communications, distribution, products, service etc.

10. Develop and execute process to review and analyse impact of changes to the sites such as site enhancements, redesigns, content updates and online testing through web statistics and user dynamics; make strategic recommendations to improve the appearance, effectiveness and user experience of all aspects of the sites.

11. Interact directly with multiple departments and teams including Brand and Advertising, Customer Experience, Revenue Optimisation, e-Commerce Marketing, Product Development and Finance to identify key analyses that deliver valuable business insight and areas of opportunity for optimizing the web and mobile experience; find, model and communicate the information to all concerned.

12. Specific functions: Finance – Site KPI reporting, ROI metrics; Email, Brand and e-Commerce Marketing – campaign tracking & reporting, tagging strategy and requirements and custom report builds; Product Development – category and product page tagging, site tagging direction and QA, data audits and reporting, ad-hoc reporting requests, web analytics tool training.

Qualifications:

MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS

Minimum Qualification

• Bachelor’s degree in Business Studies (with quantitative emphasis), Information Systems, Statistics, Econometrics, Computer Science or related field

Experience

• 5 years’ e-Commerce marketing experience, within a fast paced, data centric, analytically driven environment. Preference will be given to those with Retail or Airline experience

• Minimum of 3 years’ e-Commerce marketing experience, within a fast paced, data centric, analytically driven environment. Preference will be given to those with Retail or Airline experience

• Minimum of 3 years’ experience with web analytics tools required. Experience using statistical analysis software an added advantage

• Minimum of 2 years’ experience in advanced web analytics methodologies such as experimentation and testing, competitive analysis, surveys and market research.

Knowledge / Skills

• Knowledge of SQL an added advantage

• Proven experience within quantitative data analysis, interrogation and reporting; excellent business analytical skills – both conceptual and practical

• Proven ability to identify customer insight across large amounts of qualitative and quantitative data, and to perform and evaluate basic to moderately complex trend analysis using statistical methods

• Expert level experience with Excel (pivot tables, complex formulas, statistical analysis)

• Proficiency with the Microsoft Office Suite (particularly Excel and PowerPoint), Omniture SiteCatalyst and Google Analytics

CORE COMPETENCIES

• Customer Focus

• Team work

• Effective Communication

• Personal Accountability & Commitment to achieve

• Resilience and Flexibility (Can do attitude)

 

IT Manager wanted by FlyDubai in Dubai

FlyDubai logo

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FlyDubai logo
FlyDubai logo

Manager – IT Production Services
REF: 18000083
26-FEB-2018
Responsible for managing Data Center & network infrastructure and services of flydubai. Ensures effective management and monitoring of Production environments of IT applications and infrastructure on a 24 x 7 Operations with Disaster Recovery and BCP Planning, which includes IT solutions / Services hosted outside FZ. Ensures seamless, transparent execution of all processes and change management activities across the IT organization by applying process improvement, change management methodologies, communication planning, organizational/compliance readiness assessment and stakeholder analyses.

Leads the design of the IT organization’s overall operational process structure, including creating a process hierarchy that streamlines IT processes, eliminates redundancy and ensures compliance.

KEY ACCOUNTABILITIES

Key Activities

1. Manage day-to-day operations of Data Centre and coordination
2. Ensure systems availability as per agreed SLAs and corresponding support processes based on ITIL.
3. Leadership for delivery of 24/7 service operations and compliance.
4. Effectively develop and manage highly-available complex infrastructure with 24/7 availability of Corporate Network infrastructure and the Data Centers to ensure the availability of all servers and services required by flydubai, which includes IT solutions / Services hosted outside FZ.
5. Ensures Disaster Recovery drills are planned and carried out effectively at agreed intervals and provide status update to relevant stake holders.
6. Experience with regulatory compliance issues, as well best practices in application and network security.
7. Manage licensing and maintenance contracts related to IT Production environments to ensure the continuity of services.
8. Provides infrastructure services vision, enables innovation and seeks to leverage IT trends that can create business value consistent with the company’s requirements and expectations.
9. Development of IT operations governance process.
10. Design verification and supervision of all IT infrastructure related activities such as high level network design, Fiber network etc.
11. Design verification and supervision of Data Centers.
12. Continue to assess and enhance Data Centers with latest relevant cost effective technologies.
13. Continually assess options for consolidation of servers and racks to save Data Center foot print resulting in cooling and power efficiency.
14. Build and lead the Release Management Team that will manage and coordinate all IT releases across all business units or IT business partners.
15. Actively participate in the IT strategic planning.
16. Facilitate the resolution of issues and problems within an ITIL framework, and manage escalations and issues as required
17. Present operational performance metrics and status across the IT infrastructure and networks to the rest of the company, in terms of dashboards, performance, improvement plans etc.
18. Mediate between internal teams, outsourcing partners and other stakeholders to ensure an open, clear and collaborative culture to optimize performance and productivity.
19. Lead Audit exercises and implement and own the process improvement activities to improve the overall Release Management processes.
20. Work closely with FZ IT sections to ensure that that Data Centre and Infrastructure are geared up to meet the growing demands of flydubai.
21. Ensures that all changes to FZ IT Production environments are planned as per agreed Tier level maintenance windows and necessary approvals are available for unplanned changes/outages.
22. Owner of IT-wider Change Management, Release Management, Incident Management, Service Asset & Configuration Management and Service Level Management processes. And ensure the same are implemented effectively within IT.

Qualifications:

MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS

Minimum Qualification

• A university degree in business or technology. BS in Computer Science, Computer Engineering, Business or similar fields is highly desired with MSc or MBA preferred.

Experience

• 12+ years’ total experience, including 6+ years in a production 24/7 high-availability multi-site enterprise of mission critical systems, ERP and CRM environments, including application hosting, voice and data networks, security and information protection and 4+ years’ experience with high availability networks and replicated disaster recovery architectures.
• 10 years of IT and business/industry work experience, with at least 3 years of experience in managing multiple medium to large cross-functional teams or projects, and influencing senior level management and key stakeholders.
• Experience in areas such as process design, re-engineering, organizational transformation, ITIL, Six Sigma and Lean and/or CMMI.
• Experienced in managing compliant operations and ensuring successful internal, external and FDA/EMA audits.
• Demonstrated progressive experience in the management of a technical support team.
• Extensive years of experience in managing Travel Reservation System or similar mission critical systems.
• Extensive years of experience on Distributed Systems such as e-commerce sites, mobile devices, kiosks, and point of sale systems
• Extensive years of experience on Enterprise Applications such as ERP, SAP, Ariba, or Maximo.
• Demonstrated years of experience on managing Cloud-based development and test environments.
• Extensive years in Test Systems or Test Environment Management or similar function, with at least 8 years in a management role.
• Extensive years’ experience as a Manager leading System Maintenance and Environment Management planning, coordination and verification activities for a division or group.
• Experience with comprehensive disaster recovery architecture and Operations, including storage area, network and redundant, highly-available server and networks architectures.

Knowledge / Skills

• Strong ITIL Release Management process knowledge.
• Strong Project or Portfolio Management process knowledge.
• Proven knowledge of IT infrastructure, architecture, applications development and support, networks, and computer operations.
• Proven leadership experience managing cross-functional teams and influencing senior level management and key stakeholders.
• Hands-on technical depth with direct oversight, problem solving leadership and participation for complex infrastructure implementation, system upgrades and Operational troubleshooting.
• Strong process engineering knowledge & experience in implementing and streamlining IT Service Management functions.
• Broad technical knowledge of network and PC operating systems including Windows Server/Desktop OS, Virtualization, Business Applications, Networking.
• PC literacy and MSOffice skills (Visio, Outlook, Word, Excel, PowerPoint) required.
• Proven ability at quickly assessing the impact of technical issues on the business, making decisions appropriately and communicating the same to relevant user levels.

Certificate / License required

• Certification in ITIL required.
• ITIL Foundations V3 Certified.
• Project Management Professional (PMP) certification.

CORE COMPETENCIES

• Customer Focus

• Team work

• Effective Communication

• Personal Accountability & Commitment to achieve

• Resilience and Flexibility (Can do attitude)

• Strategic Thinking

• Business Acumen

• Inspiring & Developing others

• Decision Making

 

 

eContent Development Specialist wanted by Al Futtaim Group Dubai

Al-Futtaim-Real-Estate-Group logo Dubai

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Al-Futtaim-Real-Estate-Group logo Dubai
Al-Futtaim-Real-Estate-Group logo Dubai

eContent Development Specialist | Al Futtaim Group | Dubai, UAE
Apply now
Date: 28-Feb-2018

Location: Dubai, AE

Company: Al Futtaim Private Company LLC

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

Come join us to live well, work better, and be the best.

The eContent Development Specialist is responsible for supporting the implementation of the learning technologies for the group in UAE and overseas. You will function as an Instructional Designer by designing, developing and maintaining highly interactive, engaging, and effective eLearning solutions. The eLearning Specialist will work with the team to understand the objectives of learning solutions and make recommendations on the approach and the use of media in the solution design.

Simultaneously, eLearning Solution expert needs to work closely with different teams to ensure that Learning Management System is used extensively by uploading training content, configuring upcoming trainings to be conducted by AAA, enabling management to track and monitor the overall movement of the planned trainings.

To be successfully considered for this role, you must have a Bachelor’s Degree in Learning or Information Technologies or equivalent with at least 3+ years’ experience in designing and developing e-learning courseware and web based technologies, developing in a variety of instructional media including eLearning, simulations, storyboard, scenario-based instruction, implementing and administrating Learning Management Systems for large global organizations, designing learning portals, generating user friendly reports, and demonstrated expertise with eLearning authoring platforms and development methodologies such as Adobe Developers Suite (Captivate), Articulate and basic knowledge of coding and scripting languages such as JavaScript, HTMLS, CSS, and XML. Working knowledge in SAP Successfactors would be preferred.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

Apply now

Product Manager wanted by WEB TEAM in Dubai

web team Dubai

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web team Dubai
web team Dubai

Posted Date: Feb 28, 2018
Expiry Date: Apr 09, 2018
Ref. JB3754707
Web Team
Product Manager
Web Team

Job Description
In a nutshell…

You would be responsible for creating well-designed, intuitive and impactful product solutions that can help increase revenue, conversion, or bring cost savings for one or more of our retail brands. You have the ability to validate ideas through research, experimentation, analytics and customer feedback. You are excellent at deconstructing customer and stakeholder feedback and understand underlying problems that need to be solved. You live at the intersection of great UX/UI design, technology, marketing, business requirements, project management, analytics and relationship management. You obsess over measuring results and be able to drive towards continuous improvement of goals.

The Role

• Your responsibilities will include setting a vision for the future of your Brand across all platforms, maintaining in-depth knowledge about the Brand and championing their needs, defining and prioritizing product requirements, and supporting sales and marketing in product rollouts and communication activities.

• You will guide the development of Products across platforms, used by millions of users.

• You will work with cross-functional teams to author product requirements

• You follow an Agile philosophy through frequent and rapid iterations in all stages of the

Product lifecycle

• You will be validating efforts by designing user studies, A/B Tests, and conducting data

analysis on user behavior and talking to customers

• You will ensure that rock-solid Project Plans are created for each new initiative, with clear

activities, milestones, owners and due dates

• You’ll also be required to have incredible amounts of fun working with some of the very best

product managers, engineers and designers in the region

This is You!

• 4+ years of product management experience from an industry leading Product Company

• Launched a successful product or feature on multiple platforms (iOS, Android, Desktop and

Mobile)

• Up-to-speed on the latest UX/UI trends, best practices in Product Management, industry

news and passionate about all things digital

• Well exposed to using contemporary Product Management tools

• Excellent organization and communication skills

• BS in Engineering, Computer Science, Mathematics or similar

And this is US

• We’re a young, growing Web Team of 250+ within a 55,000+, leading retail and hospitality conglomerate

• We’re headquartered in Dubai, UAE

• Our Group’s 44 years old and we’re 8

• We’re dead serious about Customer Experience

• We’ve become a lot better at Product — Product Strategy, Product Design, Product Management,

Product Engineering and Product Marketing — and still working at it

• We’ve already built 20 sites for our Group covering informational, transactional, mobile web

apps, native apps and e-commerce initiatives

• We have an awesome open-plan office with plenty of natural light and lofty ceilings

• We’re 99% Mac and 1% Windows (it’s all about balance)

• We have a table tennis and pool table, with competitive players to match

• We’re a fun bunch and love things like team drinks, lunches, dinners and quality downtime

About our Group

• The Landmark Group, founded in 1973, has a diverse portfolio of retail and hospitality brands. It has successfully grown into one of the largest and most successful retail conglomerates in the MENA region with an entrepreneurial culture foc

Skills
– Relevant Product Management Experience

– Familiar with the latest UX/UI trends

– Exposed to contemporary Product Management tools

– Excellent communication skills

Years of Experience :
Min: 3 Max: 6

 

Engineer – Information Security wanted by Thuraya (UAE)

thuraya UAE logo

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Engineer – Information Security

thuraya UAE logo
thuraya UAE

Job Purpose:
Enforces configurations granting appropriate access to Thuraya networks, information and systems, and protect the confidentiality and integrity of customer, employee, and business information in compliance with Thuraya policies and standards. Provides guidance and support to technical teams.

  • Principal Accountabilities

    • Enforces documented security policies and procedures created for the safeguarding of the corporate IT environment.
    • Maintains and configures systems and services required by Information Security Department operations, as directed by MNS.
    • Assists in the direct training and oversight of technical staff, ensuring proper information security clearance in accordance with established company information security policies and procedures.
    • Monitors and carries out activities to create information security awareness within the company.
    • Assists in the performance of information security risk assessments
    • Assists in the implementation of information security policies and procedures for the company.
    • Assists in the review of all system-related security plans throughout the company’s network.
    • Assists in monitoring compliance with information security policies and procedures, referring problems to Manager Information Security.
    • Assists in monitoring the internal control systems to ensure that appropriate access levels are maintained.
    • Assists in the preparation of the information systems disaster recovery / business continuity plans.
    • Responsible for maintaining the health of all security system elements.
    • Attend to enquiries based on Thuraya’s policies.
    • Responsible for the coordination with the systems’ developers and assisting any fix/testing if required.
  • Knowledge Skills and Experience

    • Must have a Bachelor’s degree in Computer Science, Information Systems or related discipline, or possess equivalent experience in lieu of degree.
    • Must have working knowledge of all aspects of computer systems administration and enterprise architecture.
    • Must have excellent verbal, written and interpersonal communication skills, including the ability to communicate effectively with project and application development teams, management and clients.
    • Must have proven project management and leadership skills and experience with a system development life cycle as it applies to information security.
    • Must have a working understanding of information security concepts, protocols, industry best practices and strategies.
    • Must have experience developing policies, procedures, standards and guidelines.
    • Must have superior analytical, teamwork, organization and time management skills

OutSystem Developer wanted by Raqmiyat in UAE

Raqmiyat IT services logo

APPLY HERE

Raqmiyat IT services logo
Raqmiyat IT services

ref: RQ_159SE_CHE

Should have working experience min 5+ years in outsystem developer

Job Description
Should have working experience min 5+ years in OutSystem development & java or .Net

SKILLS
OutSystems, java or .Net

Apply now
Write to careers@raqmiyat.com indicating the position applied for along with your updated resume and our recruitment team will get in touch with you.

Digital Marketing intern wanted by Dubai Silicon Oasis in Dubai

Dubai Silicon Oasis Authority
Dubai Silicon Oasis Authority
Dubai Silicon Oasis Authority

APPLY HERE

Date Posted: 2018/02/04 09:40:52
Ref. JB3763632

Digital Marketing intern

Job Description

• Require a proficient knowledge of WordPress.

• Maintenance and enhancement of the website. This includes content updates, creation and design of new section and elements, adding new functionalities (through integration of 3rd party plugins/services; no own development or coding).

• To undertake a research project, reviewing the current event registration, attendance, invitation and survey systems. Evaluate if better systems can be implemented to automate & streamline process.

• To review our current Mailchimp use for optimized automation with a review of the current design style and possible upgrade.

• To assist with onboarding mentors and mentees to the Union platform and review this platform’s other uses.

• To review the community portal and implement ways to drive more traffic to this medium.

• Working on new IT-related initiatives and projects for Dtec.

Skills

• To be studying a relevant course such as Digital Marketing, Digital Media
• Knowledge and experience with digital marketing topics incl. SEO/SEM/SMM/PPC/Google Analytics
• Knowledge of office programmes
• Proficient knowledge Content Management System, particular of WordPress
• Knowledge and experience in developing websites (HTML & CSS)
• Ability to translate high-level marketing concept and objectives into actionable plans and the ability to implement it
• Research and benchmarking

Job Details

  • Job Location:Dubai, UAE
  • Job Role:Marketing and PR
  • Employment Status:Full time

Preferred Candidate

  • Career Level:Student/Internship
  • Years of Experience :Min: 0 Max: 0
  • Residence Location:United Arab Emirates
  • Nationality:United Arab Emirates; Bahrain; Kuwait; Oman; Qatar; Saudi Arabia
  • Degree:Bachelor’s degree

Senior Database Administrator wanted by Nawah energy in UAE

Nawah UAE
Nawah UAE
Nawah UAE

APPLY HERE

Date Posted: 2018/02/05 09:02:28
Expiry Date: Unlimited
Ref. JB1100000252

Senior Database Administrator Specialist

Job Description

2.1    Scope of Work

  • Build database systems of high availability and quality.
  • Design and implement database in accordance to business needs and views.
  • Define users and enable data distribution to the right user, in appropriate format and in a timely manner.
  • Use high-speed transaction recovery techniques and backup data.
  • Minimise database downtime and manage parameters to provide fast query responses.
  • Provide proactive and reactive data management support and training to users.
  • Determine, enforce and document database policies, procedures and standards.
  • Perform tests and evaluations regularly to ensure data security, privacy and integrity.
  • Monitor database performance, implement changes and apply new patches and versions when required.
  • Ensure that: data remains consistent across the database.
  • Implementing system components, as per designs done; including authorised applications, configuration within the pre-defined technology standards; arranging necessary environmental requirements, scheduling and coordinating with the appropriate groups (internal and/or external).
  • Implementing changes and releases (patches, service packs, and upgrades, as agreed) in coordination with change and release management and vendors as necessary.
  • Ensuring the integrity of the server environment, ensuring virus and management agents are properly installed and working.
  • Testing for new applications or design modifications, testing of backups and restores for environment components. Pre-production staging environment before live implementations to test software updates, bug fixes, patch and O/S releases; regression testing for new features, functionality and enhancements; pursuant to the existence of a suitable testing environment.
  • On-going administration (including application executions) and operational routines (including backups and restores, log checks and diagnostics, preventive and remedial maintenance, restarts), with updates to other teams as necessary. Tracking and auditing of user and administrator actions on systems.
  • Coordinating other administrative requirements with relevant operational teams.
  • Managing and controlling on-line and batch processes, both scheduled and unscheduled.
  • Support and troubleshooting activities including remote support, scripting, handling escalations from other teams and external parties, with updates and resolutions within service levels defined.
  • Coordinating activities related to incident, request, problem, change, and release management as required for the environment, including coordination with Nawah’s teams and external parties as necessary.
  • Maintenance, performance management and fine-tuning; security, capacity, availability, and continuity management for the systems environment including relevant analyses; ensuring systems are kept up-to-date with manufacturer’s tuning recommendations.
  • Inventory and documentation, including room and cabinet diagrams, configurations, updates to database records, reporting as required. This includes creating and updating system operations entries and policies in the Operations Manual and Knowledge Database.
  • Storage administration, maintenance, configuration, operations and processing as per required service levels and Nawah’s requirements.
  • Management and support of the backup and recovery solutions used by Nawah, routine and ad-hoc data backup as per application requirements; restoration and retention as defined by the Nawah’s backup policy.
  • Restoration of data in case loss or corruption occurs.

Skills

2.3    Professional Certifications

  • Certified ITIL.
  • Microsoft Certification.
  • Unix/Linux Certification
  • Oracle Database Administrator Certified Professional/ Master Certification.
  • Microsoft SQL Server certifications

2.5   Experience

Over 7 years of relevant experience in capacity of Senior DBA Administrator

 

Education

Bachelor Degree in Engineering, Computer Science, or Information Technology.

Job Details

  • Job Location:UAE
  • Job Role:Information Technology
  • Employment Status:Part time
  • Employment Type:Contractor
  • Number of Vacancies:1

Preferred Candidate

  • Career Level:Mid Career
  • Years of Experience :Min: 7

Business Development Executive – wanted by ISYX

ISYX Dubai logo
ISYX Dubai logo
ISYX Dubai logo

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Business Development Executive – Infra –Networking, Security & Platforms | ISYX Technologies
ISYX Technologies | Business Technology Consulting | IT Solutions
Full time
Dubai, UAE
Designation / Grade: Business Development Executive – Infra –Networking, Security & Platforms
Job Location: Dubai, UAE
Position Type: Full time

JOB ESSENTIALS

Experience Range in years:

An Engineer, MBA-Marketing & Systems .IT
Any Tier 1 or Tier 2 Infra sales.
Compensation Details: As per industry standards (Salary + Variable)

Age: 22 – 30 years

Qualification: An Engineer, MBA-Marketing & Systems IT

Job Description

Responsible for SALES and Business Development for IT Infrastructure sales in the region
Responsible for achieving targets and target areas
Responsible for client satisfaction and retention
Responsible for creating a pipeline and closing sales
Manage client relationship
Identify, create and close opportunities on Infra & Security domains – Network, Security, Platforms, Voice Communication
Knowledge and Skills Required

Should have experience in the Middle East Region preferably in UAE
Experience in Solution Sales in Cisco, HP, Juniper, Huawei & Avaya.
Should have hands on experience and should have consistently met the target above 2 to 3 M AED
Should be able to Cross sell/Up sell
Excellent knowledge on Enterprise grade Infrastructure solutions for Datacenter, Cloud, Network, Security, Collaboration requirements
Good domain and business vertical understanding
Good leadership, presentation and communication skills – Gathering requirements through client interaction, to understand their requests and needs and thereby providing best solution possible

Sharepoint developer wanted by Inlogic in Dubai

Inlogic Dubai logo
Inlogic Dubai logo
Inlogic Dubai

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Minimum of 3 years experience as a sharepoint developer is required

Role

To support the business requirements for the provision of internal applications services. To deliver an
effective support and maintenance service for identified business applications. To undertake the
implementation of application developments, including defined projects where assigned.

ASP.NET & AngularJS developer wanted by Inlogic in Dubai

Inlogic Dubai logo
Inlogic Dubai logo
Inlogic Dubai

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Minimum of 3 years experience required

This is a role for techies, those who are motivated by the leading edge of technology and the possibility of making serious money doing something you are passionate about.

 

Inlogic is looking for someone who can grow with the team, in responsibility and/or technological prowess – and make a significant contribution to the products we are developing. In our informal technology team office, we offer a quiet, friendly environment.