Contract Type: Full Time | Permanent Function: Retail Closing Date: 31 March 2018 Location: Dubai, U.A.E.
Experience the vibrant celebration of Mumbai’s famous film industry in all its colours and flavours at Bollywood Parks™ Dubai, when it is opened by Dubai Parks and Resorts in October 2016.
Our team will be at the heart of who we are, and we are looking for passionate, fun and dedicated people who can connect with our guests and take them on a journey into Bollywood. Whether you are working in the park or behind the scenes, you will be part of an engaging and dynamic environment that values teamwork and creativity.
With immersive rides featuring the biggest names in Bollywood, live entertainment and stage performances transporting you into a realm of movie magic, we invite you to join us on an adventure of a lifetime. The most celebrated cinema industry just got a whole lot more fun.
Play Your Part
In this role you will be responsible to drive service quality initiatives which are aligned with company’s service philosophy. Demonstrates good business acumen, analyse financial results and numerical sense to plan and manage budgets to ensure profitability in the business. Perform effective delegation to meet team goals and objectives. Motivate and provide guidance to the team to accomplish its responsibility by bringing out the best qualities of each team member. Perform effective delegation to meet team goals and objectives. Provide Business Development plans and to organize and manage multiple projects. Embrace reasonable risks, stimulate creativity and foster innovative mind set in the team. Demonstrate critical thinking to facilitate sound decision making. Responsible and accountable for the commercial management of all sales generating store(s), and minimizing losses. Effective member of the store management team contributing to the setting, monitoring and achieving of goals and objectives for the business unit.
Provide good guest service at all times
Ensure good customer service standards are consistent among the team members
Handle customer service situations that are beyond the sales associates capabilities
Anticipate guest needs, giving high priority to guest satisfaction
Listen carefully and empathize with the person’s concerns
Responsible for all areas of guest service and ensuring compliance of service standards at all levels.
Key driver to follow through development programs on service standards for all team members
Analyze and interpret financial reports and department budgets
Plan and maximize labor cost with productivity
Plan and ensure business profitability
Make strategic decisions to achieve business results and growth
Business driver to meet current and long term organizational objectives
To handle risk management and prepare contingency plans for the department
Set and implement Standard Operating Procedures (SOP) in accordance with company policies
Develop and implement policies, procedures and processes for the respective function/department and ensure reviewing and keeping the existing ones updated as part of the ‘continuous process improvement.
Manage implementation of relevant electronic systems to bring efficiency and effectiveness existing processes.
Set objectives/ KPIs/ milestones for the respective department/ function and conduct appraisals for direct reports on Electronic Performance Management System.
Learning & Development
Ensure that team members are provided learning and career development opportunities by identifying successors within the team, preparing them for the next accountable roles and recommending them for external trainings whenever required in consultation with HR Department.
Ensure that productivity and service delivery of the department is improved on continuous basis by keeping team members motivated and retained.
Any other duties as may be reasonably requested by the Management Team
Are You a Star
In order to be qualified for this role you should possess the below criteria:
Minimum Qualification With Degree or equivalent: At least 9 years of related experience in the following industries is required: theatrical, film, television, resort or theme park, with at least 4 years in a managerial position
Without diploma or equivalent: At least 10 years of related experience in the following industries is required: large scale resort or theme park is desired, with at least 5 years in a managerial position
Strong hospitality acumen and demonstrates knowledge of theme park operations terminology, tools, tactics, principles and practices, as relevant to the successful delivery of the individual role
Desired required Level would be Level 4 as per Competency
Deciding & Initiating action, Leading & Supervising, Adhering to Principles & Values, Relating & Networking, Persuading & Influencing, Creating & Innovating, Entrepreneurial & Commercial thinking , Formulating Strategies & Concepts
Adhering to Principles & Values, Working with People, Presenting & Communicating information, Relating & Networking, Persuading & Influencing, Applying Expertise & Technology, Analyzing, and Creating & Innovating.
Working with People, Adhering to Principles & Values, Writing & Reporting, Applying Expertise & Technology, Learning & Researching, Planning & Organizing, Delivering results and meeting customer satisfaction, Following instructions & Procedures
Adhering to Principles & Values, Learning & Researching, Planning & Organizing, Delivering results & meeting customer satisfaction, Following instructions & Procedures, Adapting & Responding to Change, Coping with Pressure & Setbacks, Achieving Personal work goals & Objectives
The Best Part of The Story
We offer a competitive salary and benefits package which includes; housing allowance, annual flight allowance, comprehensive medical coverage, life and accident insurance and other generous allowances.
We also care about your career development supported by Learning opportunities for those seeking a long-term future in the Company.