Director of Design wanted at Rotana Corporate Office – Abu Dhabi

Rotana HQ Abu Dhabi logo

APPLY HERE

Rotana HQ Abu Dhabi logo
Rotana HQ Abu Dhabi logo

Expiry Date: 2018/12/06
Ref. JB3842099
Corporate Office – Director of Design – Food & Beverage
Rotana Corporate Office
 
Job Description
We are currently seeking for passionate and dynamic Food & Beverage Design professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Director of Design – Food & Beverage you are responsible to assist the Corporate Vice President – Projects in the overall development of Food and Beverage core functions and outlet concepts from concept brief to execution, supporting the F&B operations team in their opening requirements, when needed, and operating duties as part of the Technical Services team. The role will include key responsibilities such as:

• Managing and executing the design process for food and beverage functions in line with operational needs.

• Representing the company for the food and beverage part of the Technical Services function

• Preparing concept briefs

• Supporting design throughout project design phases

• Value engineering, specification and shop drawings

• Participating in project meetings and conducting site and factory visits

• Advising on equipment brands, specifications and manufacturing

• Supporting the architecture and interior design teams with F&B operational requirements

• Acting as the main contact for all stakeholders regarding F&B development

• Conducting market and site research, if and when required, depending on the project

• Staying up to date with current trends in concepts, equipment, operating practices, manufacturing processes, food, beverage, waste management, market dynamics

• Staying up to date with food safety requirements in the countries of operation

• Developing and maintaining F&B Technical Services guidelines

• Working closely with the operations team to implement their operational requirements into the projects as best as budget and site restrictions allow.

• Developing internal working practices

• Managing and developing colleagues affiliated with the F&B development team.

Skills
You should be a university graduate with a degree in Hospitality Management with at least three years of management experiences within the Food & Beverage department having managed outlet pre-openings, with sound knowledge of HACCP and regional food hygiene requirements, strong financial acumen with experience in preparing, evaluating and developing action plans based on financial indicators. Technically you will have fluency in both written and spoken English, and computer literacy with working knowledge in design software such as Adobe and AutoCAD.

Multi Property Director wanted at Meridien hotel – Dubai

Le Meridien hotel Dubai

APPLY HERE

Le Meridien hotel Dubai
Le Meridien hotel Dubai

Job Number 18002JTZ
Job Category Sales and Marketing
Location Le Méridien Dubai Hotel & Conference Centre, Dubai
 
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We’re looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.

JOB SUMMARY

Functions as the leader of the property’s sales department for Le Meridien Dubai, Le Meridien Fairway along with the preopening responsibilities for Aloft & Element Garhoud and Aloft & Element Al Raffa. Also interfaces with the Director of Catering to drive a strong collaborative effort in the Catering effort of Le Meridien Dubai Hotel & Conference Centre. Manages the property’s reactive and proactive sales efforts. Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel’s’ sales objectives. Evaluates the property’s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property. Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives. Interfaces with regional marketing communications for regional and national promotions pull through. Develops and implements property–wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer profile and property associates and provides a return on investment to the owner and Marriott International.

CANDIDATE PROFILE
Education and Experience
Required:
2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area.
OR
4-year bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.
Preferred:
4 year college degree.
Demonstrated skills in supervising a team.
Lodging sales experience.
Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.

CORE WORK ACTIVITIES
Managing Sales Activities
Manages the development of a strategic account plan for the demand generators in the market.
Manages the property’s reactive and proactive sales efforts.
Determines and develops marketing communication activities, in conjunction with Regional Marketing Communications.
Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations.
Reviews the Strategic Alignment Review (STAR) report, competitive shopping reports and uses other resources to maintain an awareness of the hotel’s market position.
Researches competitor’s sales team strategies to identify ways to grow occupancy and RevPAR and increase market share.
Attends sales strategy meetings to provide input on weekly and overall sales strategy.
Suggests innovative marketing ideas and develops deployment strategies to continue to grow market share.
Evaluates and supports participation and account deployment with Area Sales and Group Sales within the Sales Office.
Serves as the sales contact for the General Manager, property leadership team, Group Sales and Area Sales leaders.
Serves as the sales contact for customers; serves as the customer advocate.
Serves as hotel authority on sales processes and sales contracts.
Serves as the property sales liaison with Area Sales, Group Sales, Revenue Management, Event Management, Regional Marketing Communications and other hotel departments as appropriate.
Participates in sales calls with members of the Sales and Marketing team to acquire new business and/or close on business.
Identifies public relations opportunities and coordinates activities to augment the overall marketing communication strategy.
Supports the General Manager by coordinating crisis communications.
Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards.
Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
Participates in and practices daily service basics of the brand (e.g., , Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics, Le Meridien Brand Service Culture fundamentals
Implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.
Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.
Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel’s’ sales objectives.
Interfaces with regional marketing communications for regional and national promotions pull through.
Performs other duties, as assigned, to meet business needs.
Building Successful Relationships
Develops strong partnerships with local organizations to further increase brand/product awareness.
Develops and manages internal key stakeholder relationships.
Develops strong community and public relations by maintaining property participation in local, regional and national tradeshows and client events.
Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.
Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.
Gains understanding of the hotel’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

E-commerce Key Account Manager wanted at PHILIPS – Dubai

Philips UAE logo

APPLY HERE

Philips UAE logo
REF: 290964
Job Title
E-commerce Key Account Manager
Job Description
In this role you have the opportunity to:
 
Be part of a leading International Personal Health & Health Systems company on its e-commerce journey. At Philips, we aim to improve 3 billion lives by 2025 by delivering innovative solutions across the health continuum.

You are responsible for:
 
Managing retailer relationships across the ME markets in the Personal Health Business, in close cooperation with the Country Sales or Key Account Management team.
Contributing to the e-commerce strategy of Philips in the ME, stay ahead of competition and grow the e-commerce business year on year in line with Philips’ strategic direction
Liaising with internal stakeholders in sales, marketing, digital, finance and sales analytics to drive the e-commerce agenda

Analyzing and reporting trends on the performance of Philips in e-commerce and identify opportunities for further growth
Point of contact with Philips’ global teams on e-commerce related topics
You are a part of:

A divers and performance-driven sales & marketing team with an exposure & experience in the ME markets and a wide network of partners and regional & international stakeholders.

To succeed in this role, you should have the following skills and experience:

Bachelor’s degree in a business related field, Masters’ degree preferred
Experience in Key Account management, managing e-commerce accounts
Up-to-date with the latest digital trends, especially ones related to e-commerce capabilities
Strong financial and analytical skills
Knowledge of direct and indirect commercial relationships
Excellent communication skills in English. Arabic preferred.
Understanding of digital KPIs and conversion drivers
Regional experience in the Middle East
In return we offer you:

Exposure to a fast growing channel in the ME region where you could experience working within a dynamic, diverse, and professional team to achieve results and grow both professionally and personally.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

Events Manager wanted at Beach Rotana – Abu Dhabi

beach rotana hotel abu dhabi

APPLY HERE

beach rotana hotel abu dhabi
beach rotana hotel abu dhabi

Expiry Date: 2018/11/22
Ref. JB3838844
Sales – Events Manager
Beach Rotana
 
Job Description
We are currently looking for young, dynamic, self motivated Catering Sales professionals who want to move their careers forward.

As an Events Manager you are responsible for the success of the meeting, catering and event segment of the hotel. You will secure the business, plan meetings / events, co-ordinate with hotel operations and clients before, during and after each meeting / event and your role will include key responsibilities such as:
 
Promote efficiency, confidence, courtesy and an extremely high standard of social skills.
Ensures that all lead requests are handled as per the policy and not exceeding the lead handing timeframe policy.

Ensures active follow up on sent offers.
Preparation of offer letters according to the guest requirements. Ensuring company standards are in place.
Proactive and expected to do sales calls or joint sales calls with corporate sales colleagues to maintain client relationships and to develop new accounts.
Responsible for planning, retaining and developing existing business as well as acquiring new business and growing our market share by promoting Hotel.
Attends weekly department head meetings, works closely with Director of C & E/ Director of sales on future business planning and provides input and information during weekly revenue meetings.
Introduces ideas to leadership team to enable property to remain competitive.
Responsible for coordinating and anticipating all needs of the event.
Develop active communication and close rapport with Sales Offices and other sources of sales/Events information & support.
Maintain timely and responsive communication with all accounts and prospects
Handles all incoming group & banquet leads generated, jointly with the concerned sales division including all communication, negotiation and contracting required
Assess group business to maximize contribution from available public space, generating room revenues whilst achieving banqueting budgets
Yields all leads prior to the offer letter being sent out, in terms of, venue assigned or rates offered
Seeks feedback on rates, availability and offer letters from department head
Ensures that Sales and Catering System is well managed, maintained and updated as per company policy & standards.
Intimately know our competitive set with pricing and SWOT.
Responsible for a monetary goal to be mutually agreed upon by the Director of Catering/ DOS.
Ensures all Group’s & Events are handled as per the policy and company standards
Regretting business should be cross sold to other sister property where applicable.
Supervision and communication with Banquet Operations during events and assuring guest satisfaction throughout the event.
Inspect function rooms on a daily basis
Responsible for arranging the post conference meeting with the meeting planner/ decision maker
Responsible for handling unexpected requests of the customer
Seeks feedback on rates, availability and offer letters from department head
Fully aware of the available equipment in the hotel
Provides functional assistance and direction to the C&B Operations team
To fully comply with the hotels credit policy in obtaining pre-payment or approved credit letters for all events
Ensures the preparation of Event Order as per departmental standard and assuring proper distribution of the same.
Inspects all function areas before events to ensure set up in accordance to customer specifications
Conducts exit interview with the meeting planner and records the data in the hotel’s CRM system
Follows up on event orders to assure clear line of communication with other departments, especially banquets operations and the kitchen
After Sales to keep the relationship with the customer for repetitive business
Arranges or conducts site inspections of the hotel’s facilities
Ensure that the standards required by Law and by Management are maintained at all times in the areas specified above
Skills
Education, Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in catering sales within a hotel. Excellent written and verbal English communication skills and strong interpersonal and negotiations skills are essentials. Computer literate and previous experiences with Opera are an advantage.

Sales Executive wanted at Centro Barsha – Dubai

APPLY HERE

centro hotel barsha Dubai

Expiry Date: 2018/12/02
Ref. JB3841519
Sales – Sales Executive
Centro Barsha
 
Job Description
We are currently seeking for passionate and dynamic guest focused Sales professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Sales Executive you are responsible to implement all sales activities and maximize business opportunities in your specific area of responsibility under the general guidance and supervision. The role involves generating and maintaining customers of defined accounts and areas through sales activities like face to face sales calls, telephone calls or entertainment and will include key responsibilities such as:
 
• Maintain a high level of exposure for the hotel through direct sales

• Ensure comprehensive and complete coverage of own portfolio, covering all levels of accounts’ managerial and departmental executives for a comprehensive client servicing, achieving targets and maximum productivity

• Implement and execute all sales objectives and action plans to reach and exceed targets set

• Solicit and serve transient and group business and meetings

• Ensure that selling strategies are adhered to during negotiations and maximize up selling opportunities whenever possible

• Ensure comprehensive and up to date knowledge of properties’ unique selling points, features, amenities, services and policies

• Formulate corporate offer letters and yearly contracts and any other required business correspondence

• Provide feedback on changing marketing conditions, including trends in the competition, as a result of direct sales solicitation, telephone and / or direct mail

Skills
Education, Qualifications & Experiences

You should be holding preferably a degree in sales & marketing and minimum two years post graduate work experiences in a similar position. Good computer skills and a perfect command of English is a must.

Knowledge & Competencies

The ideal candidate will be a young, vibrant and innovative individual. You will be able to work independently and promote at all times the brand image and market status, as well as maintain accurate documentations and accounts record on all clients assigned,

Sales Events Manager wanted at Beach Rotana – Abu Dhabi

beach rotana hotel abu dhabi

APPLY HERE

beach rotana hotel abu dhabi
beach rotana hotel abu dhabi

Expiry Date: 2018/11/22
Ref. JB3838844
Sales – Events Manager
Beach Rotana
 
Job Description
We are currently looking for young, dynamic, self motivated Catering Sales professionals who want to move their careers forward.

As an Events Manager you are responsible for the success of the meeting, catering and event segment of the hotel. You will secure the business, plan meetings / events, co-ordinate with hotel operations and clients before, during and after each meeting / event and your role will include key responsibilities such as:

Promote efficiency, confidence, courtesy and an extremely high standard of social skills.
Ensures that all lead requests are handled as per the policy and not exceeding the lead handing timeframe policy.
Ensures active follow up on sent offers.
Preparation of offer letters according to the guest requirements. Ensuring company standards are in place.
Proactive and expected to do sales calls or joint sales calls with corporate sales colleagues to maintain client relationships and to develop new accounts.
Responsible for planning, retaining and developing existing business as well as acquiring new business and growing our market share by promoting Hotel.
Attends weekly department head meetings, works closely with Director of C & E/ Director of sales on future business planning and provides input and information during weekly revenue meetings.
Introduces ideas to leadership team to enable property to remain competitive.
Responsible for coordinating and anticipating all needs of the event.
Develop active communication and close rapport with Sales Offices and other sources of sales/Events information & support.
Maintain timely and responsive communication with all accounts and prospects
Handles all incoming group & banquet leads generated, jointly with the concerned sales division including all communication, negotiation and contracting required
Assess group business to maximize contribution from available public space, generating room revenues whilst achieving banqueting budgets
Yields all leads prior to the offer letter being sent out, in terms of, venue assigned or rates offered
Seeks feedback on rates, availability and offer letters from department head
Ensures that Sales and Catering System is well managed, maintained and updated as per company policy & standards.
Intimately know our competitive set with pricing and SWOT.
Responsible for a monetary goal to be mutually agreed upon by the Director of Catering/ DOS.
Ensures all Group’s & Events are handled as per the policy and company standards
Regretting business should be cross sold to other sister property where applicable.
Supervision and communication with Banquet Operations during events and assuring guest satisfaction throughout the event.
Inspect function rooms on a daily basis
Responsible for arranging the post conference meeting with the meeting planner/ decision maker
Responsible for handling unexpected requests of the customer
Seeks feedback on rates, availability and offer letters from department head
Fully aware of the available equipment in the hotel
Provides functional assistance and direction to the C&B Operations team
To fully comply with the hotels credit policy in obtaining pre-payment or approved credit letters for all events
Ensures the preparation of Event Order as per departmental standard and assuring proper distribution of the same.
Inspects all function areas before events to ensure set up in accordance to customer specifications
Conducts exit interview with the meeting planner and records the data in the hotel’s CRM system
Follows up on event orders to assure clear line of communication with other departments, especially banquets operations and the kitchen
After Sales to keep the relationship with the customer for repetitive business
Arranges or conducts site inspections of the hotel’s facilities
Ensure that the standards required by Law and by Management are maintained at all times in the areas specified above
Skills
Education, Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in catering sales within a hotel. Excellent written and verbal English communication skills and strong interpersonal and negotiations skills are essentials. Computer literate and previous experiences with Opera are an advantage.

ACCOUNT MANAGER wanted at HILTI – DUBAI

Hilti center Dubai

APPLY HERE

Hilti center Dubai
ACCOUNT MANAGER – ELEVATOR SEGMENT
Dubai
Reference No: 6588
What’s the role?
We’re looking for Account Managers from all different backgrounds to join our high performing sales team in the UAE. This is the first step to further develop your sales career with ambitions and the goal to continue the successful growth strategy with Hilti.

Who is Hilti?
If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service.
 
With some 27,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.

What does the role involve?
As an Account Manager, you need to define and implement overall strategy for the designated accounts development to elevate the relationship to become business partners with our corporate customers and drive our key initiative. On customer side, you have to build strong rapport with key account customers and take the lead to drive top-down approach by penetrating their senior management level.

Understand customers’ needs and transform the needs into our business opportunities and get buy-in from accounts on Hilti’s offers and maintain a frequent communication level with various teams internally to drive new business with our accounts and projects penetration in the market. Besides that, pro-actively build strong network with key players in construction industry and related associations.

From time to time, you have to conduct seminars/ training/ workshops for customers to raise awareness and create understanding of all existing and new Hilti products to tackle new business potentials and identify opportunities.

At Hilti, you’ll enjoy all the perks of being part of a big company, but with the autonomy of running a small business.
What do we offer?
Show us what you’re made of and we’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.

Year upon year we are recognised as one of the top ‘Great Place to Work’ employers, both globally and locally. And when you meet us you’ll understand why. We have a diverse team of people with a variety of nationalities, backgrounds and experiences. Success at Hilti is down to teamwork and ability, no matter where you’re from.

Why should you apply?
We have a diverse team of people with a variety of nationalities, backgrounds and experiences. Success at Hilti is down to teamwork and ability, no matter where you’re from.

What you need is:
A bachelor’s degree, ideally in electrical or mechanical engineering
At least 2-3 years of sales experience in serving corporate accounts with proven success record, experience in construction industry is an added plus.
Business acumen. Able to identify business potential through interaction with customers.
Excellent interpersonal, communication and presentation skills.
Strong winning mindset and can-do attitude, self-motivated to deliver results.
Strong planning and organizational skills, independent, dynamic and open for feedback and new ideas.
Team player with strong team work and customer-orientation.
Able to drive and influence different teams to work together to achieve the goal.
Proficient in Microsoft Office applications including Excel and PowerPoint.
As part of your interview process, we’ll take you on a day-in-the-life ‘field ride’ to give you a feel for the job and our culture.

To apply now, press the ‘Apply to’ button. We look forward to receiving your application!

Trade Sales Relationship Manager wanted at ADCB bank – Abu Dhabi

ADCB bank Abu Dhabi logo

APPLY HERE

ADCB bank Abu Dhabi logo
ADCB bank Abu Dhabi logo

Expiry Date: 2018/11/10
Ref. JB3836280
Trade Sales Relationship Manager
 
Job Description
JOB PROFILE

To develop and implement a trade marketing action plan; manage the corporate client base; provide advice and guidance to customers and support internal colleagues to maximise potential selling opportunities; achieve financial targets for assigned segment and ensure customer satisfaction levels are maintained

ACCOUNTABILITIES

Revenue Generation:
Develop and implement a trade marketing action plan to target the corporate client base in UAE and manage the corporate client base from a trade finance perspective to achieve agreed financial targets Collaborate with Treasury, Structured Trade, Investment Banking and operations to maximise potential selling opportunities and ensure that customer service levels are maintained

Client Servicing
: Liaise with clients providing advice on complex trade transactions; new solutions, developments and emerging opportunities; solving/escalating problems/serious issues and cross selling other products to ensure their current and future needs are captured and serviced accordingly

Product Training
: Provide trade sales skills, knowledge and training to support corporate relationship managers in increasing trade product sales Policies, Processes, Adhere to all relevant organisational and departmental Systems and Procedures

Policies, Processes
: Standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders

Self-Management
: Manage self in line with the bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance

Customer Service:
Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions

Skills

EXPERIENCE, QUALIFICATIONS & COMPETENCIES

Minimum Experience

At least 8 years of experience in trade finance marketing with experience in achieving revenue targets and knowledge of trade finance products, industry, freight forwarding, marine insurance and related law and practice

Minimum Qualifications

Bachelor’s Degree in Business or Accounts

Professional Qualifications

Knowledge and Skills

Microsoft Office (Word, Excel and PowerPoint)

Influence/Persuasion/Negotiation Skills

Financial Statements and Balance Sheets

Cash Sales Relationship Manager wanted at ADCB bank – Abu Dhabi

ADCB bank Abu Dhabi logo

APPLY HERE

ADCB bank Abu Dhabi logo
ADCB bank Abu Dhabi logo

Expiry Date: 2018/11/10
Ref. JB3836283
Cash Sales Relationship Manager
 
Job Description
JOB PROFILE

To package and sell customized cash management products to target market in order to achieve the sales and revenue goals for the Wholesale Banking Group client segments
 
ACCOUNTABILITIES
 
Revenue Generation
: Identify target markets/new opportunities, plan sales strategy, develop sales/deal pipeline, prepare product proposals and pricing, negotiate pricing, terms and conditions in order to achieve financial targets and maximise ADCB’s profits

Portfolio Management:
Visit clients, review client dossiers to ensure current and future needs are captured Assist/advise clients on new solutions, developments and emerging opportunities in order to broaden existing client relationships and increase new client acquisitions

Relationship Management:
Collaborate with relationship managers and cash management to seize client acquisition opportunities and ensure that customer service levels are maintained

Policies, Processes, Systems and Procedures:
Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders

Self-Management
: Manage self in line with the bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance

Customer Service:
Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions

Skills
EXPERIENCE, QUALIFICATIONS & COMPETENCIES

Minimum Experience

At least 5 – 10 years of experience in Corporate Banking; Liabilities or Cash Management with at least 5 – 8 years of experience of Cash Management sales experience

Minimum Qualifications

Bachelor’s Degree in Business Administration

Professional Qualifications

Knowledge and Skills

Market Knowledge

Selling Skills

Director-Sales & Marketing wanted at Le Meridien hotel – Dubai

Le Meridien hotel Dubai

APPLY HERE

Le Meridien hotel Dubai
Le Meridien hotel Dubai

Job Number 18002JTZ
Job Category Sales and Marketing
Location Le Méridien Dubai Hotel & Conference Centre, Dubai
 
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We’re looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.

JOB SUMMARY

Functions as the leader of the property’s sales department for Le Meridien Dubai, Le Meridien Fairway along with the preopening responsibilities for Aloft & Element Garhoud and Aloft & Element Al Raffa. Also interfaces with the Director of Catering to drive a strong collaborative effort in the Catering effort of Le Meridien Dubai Hotel & Conference Centre. Manages the property’s reactive and proactive sales efforts. Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel’s’ sales objectives. Evaluates the property’s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property. Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives. Interfaces with regional marketing communications for regional and national promotions pull through. Develops and implements property–wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer profile and property associates and provides a return on investment to the owner and Marriott International.

CANDIDATE PROFILE
Education and Experience
Required:
2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area.
OR
4-year bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.
Preferred:
4 year college degree.
Demonstrated skills in supervising a team.
Lodging sales experience.
Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.

CORE WORK ACTIVITIES
Managing Sales Activities
Manages the development of a strategic account plan for the demand generators in the market.
Manages the property’s reactive and proactive sales efforts.
Determines and develops marketing communication activities, in conjunction with Regional Marketing Communications.
Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations.
Reviews the Strategic Alignment Review (STAR) report, competitive shopping reports and uses other resources to maintain an awareness of the hotel’s market position.
Researches competitor’s sales team strategies to identify ways to grow occupancy and RevPAR and increase market share.
Attends sales strategy meetings to provide input on weekly and overall sales strategy.
Suggests innovative marketing ideas and develops deployment strategies to continue to grow market share.
Evaluates and supports participation and account deployment with Area Sales and Group Sales within the Sales Office.
Serves as the sales contact for the General Manager, property leadership team, Group Sales and Area Sales leaders.
Serves as the sales contact for customers; serves as the customer advocate.
Serves as hotel authority on sales processes and sales contracts.
Serves as the property sales liaison with Area Sales, Group Sales, Revenue Management, Event Management, Regional Marketing Communications and other hotel departments as appropriate.
Participates in sales calls with members of the Sales and Marketing team to acquire new business and/or close on business.
Identifies public relations opportunities and coordinates activities to augment the overall marketing communication strategy.
Supports the General Manager by coordinating crisis communications.
Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards.
Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
Participates in and practices daily service basics of the brand (e.g., , Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics, Le Meridien Brand Service Culture fundamentals
Implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.
Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.
Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel’s’ sales objectives.
Interfaces with regional marketing communications for regional and national promotions pull through.
Performs other duties, as assigned, to meet business needs.
Building Successful Relationships
Develops strong partnerships with local organizations to further increase brand/product awareness.
Develops and manages internal key stakeholder relationships.
Develops strong community and public relations by maintaining property participation in local, regional and national tradeshows and client events.
Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.
Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.
Gains understanding of the hotel’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
Leadership
Functions as the leader of the property’s sales department for properties with bookings over 300 peak rooms and significant local catering revenue.
Develops sales goals and strategies and verifies alignment with the brand business strategy.
Executes the sales strategy in order to meet individual booking goals for both self and staff.
Coaches leaders of revenue generating departments in developing effective revenue strategies and setting aggressive goals that will drive the property’s financial performance.
Verifies Sales team understands and is leveraging Marriott International (MI) demand engines to full potential.
Works with Human Resources, Engineering and Loss Prevention to monitor compliance with local, state and federal regulations and/or union requirements.
Partners with Human Resources to attract, develop and retain the right people in order to support the strategic priorities of the market.
Creates effective structures, processes, jobs and performance management systems are in place.
Sets goals and expectations for direct reports using the Leadership Performance Process (LPP), aligns performance and rewards, addresses performance issues and holds staff accountable for successful results.
Forecasts talent needs and manages talent acquisition strategy with Human Resources (HR) to minimize lost time due to turnover.
Maintains an active list of the competition’s best sales people and executes a recruitment and acquisition plan with HR.
Supports tools and training resources to educate sales associates on winning catering solutions.
Champions leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; continues to upgrade the sales & marketing talent; works with HR to anticipate future talent needs based on business growth plans.
Identifies, trains and mentors group sales associates; utilizes all available on the job training tools for associates.
Transfers functional knowledge and develops group sales skills of other discipline managers.
Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues.
Evaluates the property’s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property.
Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives.
Lead and Develop the team and collective strategies to support the addition of 4 new properties to the Cluster Portfolio. Included in this is Aloft & Element Garhoud and Alof & Element Al Raffa.

Area Director of Sales wanted at Rotana HQ – Abu Dhabi

Rotana HQ Abu Dhabi logo

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Rotana HQ Abu Dhabi logo
Rotana HQ Abu Dhabi logo

Expiry Date: 2018/10/29
Ref. JB3832438
Sales & Revenue – Area Director of Sales – International
National Sales Office – Abu Dhabi & Al Ain
 
Job Description
We are currently seeking for passionate and dynamic Sales & Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As an Area Director of Sales-International, you are responsible for planning and implementing sales strategies, coaching & mentoring the on-site hotel sales teams in all sales-related activities, and helping with sales development programs both short and long range, targeted toward existing and new markets. The position is responsible for building and maintaining long term, value based business to business relationships between Rotana and a portfolio of accounts, deemed high value to the Rotana organization, whereby your role will include key responsibilities such as:

Collaborate with Hotel Commerical Teams to create and monitor strategies to maximize revenue vs hotel budgets. Through this partnership be knowledgeable about the supply and demand dynamic of each individual hotel marketplace in order to set and monitor seasonal strategies to drive market share
Conduct on-site hotel visits in conjunction with the priorities set by the company. Meet with the Hotel Commerical Teams to outline the objectives of each visit, and expectations for follow-up. Work with the Director of Sales to create and monitor sales plans to drive market share according to local market demand.
Responsibilities include monitoring segment production, DOS direct sales activity, Review and understand metrics and data included in a variety of reports to ensure maximization of revenue. Review monthly financial reports and monitors hotel budgets to ensure all revenue opportunities are being taken advantage of.
Perform training and coaching to include reinforcing and guiding hotel Directors of Sales and Sales Managers. Mentor, coach and train Directors of Sales and Sales Managers on the proper way to prospect and identify sales leads from within the local market and close the business through proper pricing and negotiating techniques.
In partnership with the General Manager, DOS and hotel’s assigned Human Resources representative determine sales department staffing needs and participate in the recruiting, selecting, hiring, and training of hotel sales team members. Activities should revolve around goals to develop and create succession plans for individuals targeted for future growth within the company.
Monitor sales production, run periodical analysis meetings / calls with the hotel sales teams, and adjust their activities to maximize their efforts in order to guarantee market coverage, that ensures achieving area targets, as well as brand awareness.
Assist and support hotel teams with strategic deployment, preferred+ target account penetration, market(s) focus and long-term selling strategies.
Review the month end Sales report to make sure the department’s activities and room-nights/revenue production are correctly documented as per Corporate standards.
Develop active communication and close rapport with the Global Sales Offices of Rotana Hotels locally and internationally, to ensure leads are forwarded, and information is being exchanged.
Ensure regular area updates and information are communicated to the hotel Sales team, to ensure effective selling in line with corporate sales standard and stratagies.
Support and contrubute pre-opening critical path and pre-opening, as needed.
Create and leverage effective regionalized cross-selling via GSO & NSO accounts and intelligent travel, as appropriate.
Represent Area properties at Trade Shows and sales engagements as necessary.

Skills
Education, Qualifications & Experiences

You should be holding a bachelor degree in sales and minimum three years work experiences whereby revenue management knowledge and new business acquisition experiences are an advantage. You must be a computer literate with excellent presentation skills and effective and outstanding communication skills, written and oral with proficiency in English and preferable Arabic.

Assistant Marketing Director wanted at Rotana resort hotel – Fujairah

Rotana hotel and spa Fujairah logo

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Rotana hotel and spa Fujairah logo
Rotana hotel and spa Fujairah

Expiry Date: 2018/10/22
Ref. JB3830789
Marketing & Communications – Assistant Director of Marketing & Communications
Fujairah Rotana Resort & Spa – Al Aqah Beach
 
Job Description
We are currently seeking for passionate and dynamic Marketing professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As an Assistant Manager/Assistant Director of Marketing & Communications you are responsible for assisting the Manager/Director of Marketing & Communications for the development and effective implementation of marketing and promotional strategies for the positioning of the property as highly desirable to its identified target market and within the parameters set by Rotana, whereby your role will include key responsibilities such as:
 
•Communicate information about the hotels services, facilities, events and employees in a positive manner to the market place

•Assist the Manager/Director of Marketing & Communications in developing an annual marketing & communications plan for the promotion of rooms and food & beverage goals on a monthly basis

•Assist the Manager/Director of Marketing & Communications in establishing and maintaining close contact with local, national and foreign journalists to maximize positive media coverage

•Assist the Manager/Director of Marketing & Communications in establishing effective relation with agencies to devise and maximize publicity materials (printed collaterals, radio campaigns, advertising, etc.)

•Assist in sourcing sponsorship from various companies, banks, airlines, etc. for promotions

•Liaise and coordinate with the advertising agencies and media companies

•Overlook all press releases and maintain a constant supply of articles for the media partners

Skills
Education, Qualifications & Experiences

You are preferably a UK / US advertising, marketing or mass communication graduate with experience in a similar field and with a good knowledge of the local and international media and media culture. You must be computer literate with effective communication skills, both verbal and written in English and Arabic language ability is a definite plus.

Group Sales Manager wanted at Marriot hotel – Dubai

Marriott Marquis Hotel Dubai

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Marriott Marquis Hotel Dubai
Marriott Marquis Hotel Dubai

Job Number 18002CEC
Job Category Sales and Marketing
Location JW Marriott Marquis Hotel Dubai
 
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Property Description:
 
Dubai is a cosmopolitan city built on irrepressible ambition and unsurpassed luxury. Home to the world’s tallest building, the largest shopping mall, the iconic Palm Jumeirah and now the landmark JW Marriott Marquis Dubai, it is a place for those who seek the best the world has to offer.

The Marquis brand is a quality standard for the finest properties in the Marriott portfolio, synonymous with intuitive service and refined taste. The JW Marriott Marquis Dubai has instantly gained status as one of the region’s most compelling destinations, offering service and facilities that have been carefully crafted around the expectations of the world’s most discerning travelers.

Comprising two iconic towers, the JW Marriott Marquis Dubai stands elevated above Dubai’s Business Bay on Sheikh Zayed Road, the heart of one of the most desirable locations in the city.

The hotel features elegantly conceived accommodation, outstanding event and business facilities, a collection of 14 stylish bars and restaurants and the haven of health and relaxation that is Saray Spa and Health Club. A marriage of rich and colorful cultural inspirations and design finesse makes it a destination with distinctive character and ambience.

Job Summary

As the local, on property sales contact for customers, the Senior Group Sales Manager is responsible for proactively soliciting and handling all revenue-related opportunities in a sales segment (group, catering, transient). S/he actively upsells each business opportunity to maximize revenue opportunity. S/he achieves personal and team related revenue goals. S/he ensures business is turned over properly and in timely fashion for proper service delivery. S/he ensures compliance with Marriott International / JW Marriott Operating Standards to maintain brand integrity.

Responsibilities

Sales & Revenue Management
Builds the department top line revenue by adhering to sales strategy guidelines set forth by the Director of Sales. Identifies revenue opportunities for the hotel based on the event / business profile.

Meets and exceeds individual revenue goals. Effectively manages customer budgets to maximize revenue and meet customer needs, and identify opportunities to up-sell products and services throughout the sales process.
Understands the overall market in which they sell – competitors’ strengths and weaknesses, economic trends, supply and demand, etc.

Builds and strengthens relationships with existing and new customers to include sales calls, entertainment, FAM trips, bridal shows, etc. Conducts customer site inspections

Excels at proactive selling. Targets key accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. Proactively identifies, qualifies, and solicits new business to achieve personal and hotel revenue goals. Focuses on accounts with larger potential sales revenue.

Responds to incoming inquiries within their market segment.

Proactively targets not only the local Destination Management Company but also works closely with the end Tour Operator client in the source markets.

Closes the best opportunities for the hotel based on market conditions and hotel needs. Including managing an effective and adaptive process of source market promotional initiatives.

Creates sales contracts as required.

Comprehends budgets as needed to assist in the financial management of department. Understands the impact of department’s role in the overall hotel financial goals and objectives and manages to achieve or exceed budgeted goals

Sales Manager wanted at Ritz hotel – Abu Dhabi

ritz carlton hotel abu dhabi

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ritz carlton hotel abu dhabi
ritz carlton hotel abu dhabi

Job Number 18002AUP
Job Category Sales and Marketing
Location The Ritz-Carlton Abu Dhabi, Grand Canal, Abu Dhabi, UAE
Schedule Full-time
Relocation? Yes
Position Type Management
 
Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY
Responsible for proactively soliciting and managing group and transient sales opportunities. Manages the hotel’s segment sales effort. Actively up-sells each business opportunity to maximize revenue opportunity. Manages daily activities related to group and transient sales objectives. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow the account on behalf of the company.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area.

OR

• 4-year bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

• Works collaboratively with off-property sales channels (e.g., territory sales, company sales) to ensure group and transient sales efforts are coordinated, complementary and not duplicative.

• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.

• Develops relationships within community to strengthen and expand customer base for group and transient sales opportunities.

• Manages and develops relationships with key internal and external stakeholders.

• Provides accurate, complete and effective turnover to Event Management.

Conducting Daily Sales Activities that Achieve Department Goals

• Responds to incoming group and transient opportunities for the property that are outside parameters of the .

• Manages departmental budget, including group and transient sales.

• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

• Uses sales resources and administrative/support staff effectively.

• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

• Conducts data analysis and sharing of information on market conditions, competitors, client and industry changes, economic forecasts and trends.

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue

• Identifies new group and transient business to achieve personal and property revenue goals.

• Understands the overall market – competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the property based on market conditions and property needs.

• Monitors same day selling procedures to maximize room revenue and control property occupancy.

• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

• Maximizes total hotel revenue by working closely with Rooms and Catering departments.

Sales Manager wanted at Sheraton hotel – Sharjah, UAE

Sheraton Hotel Sharjah UAE

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sheraton resort hotel sharjah beach uae
sheraton resort hotel sharjah beach uae

Sales Manager (CIS)
Job Number 18001GVI
Job Category Sales and Marketing
Location Sheraton Sharjah Beach Resort & Spa, Sharjah
 
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

JOB SUMMARY

The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.

OR

• 4-year bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

• Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.

• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.

• Develops relationships within community to strengthen and expand customer base for sales opportunities.

• Manages and develops relationships with key internal and external stakeholders.

• Provides accurate, complete and effective turnover to Event Management.

Managing Sales Activities

• Participates in sales calls with members of sales team to acquire new business and/or close on business.

• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue

• Identifies new business to achieve personal and location revenue goals.

• Understands the overall market – competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the location based on market conditions and location needs.

• Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.

Marketing Coordinator wanted at W hotel – Dubai

w hotel dubai

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w hotel dubai
w hotel dubai

Job Number 180025GD
Job Category Sales and Marketing
Location W Dubai – The Palm, Dubai
 
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

Job Summary

The Marketing Coordinator will support the Marketing efforts lead by the Director of Marketing on strategic positioning of the hotel through several new and on-going initiatives; including but not limited to executing creative projects, working with suppliers, assessing partnerships and gathering cost information.

The Marketing Coordinator will work closely with the Marketing Manager to support efforts through brainstorming creative ideas, creating outstanding presentations & creative elements to assist revenue generating initiatives, and design of unique sales tools and collateral with guidance from the Director of Marketing.

Support the Brand, Marketing and Digital organization on implementation of marketing strategies.

Maintain an ongoing marketing activity and tactical promotion plan by coordinating the Marketing Team’s timelines to meet and anticipate needs of guests & clients via phone, email, personal interaction and as requested by Manager.

Together with the guidance and support of the Director of Marketing, ensure effective communication is maintained in line with marketing strategy and key messages.

Ensure that all activities are in alignment with marketing functions and properties are provided the support needed for successful implementation of the marketing plans for the Resorts.

Support direct managers including but not limited to editing, proofing, submitting and processing administrative duties, collaterals and presentations.

Responsible for executing marketing /digital activities as assigned based on key initiatives and strategies.

Provide supplemental support and content for Social Media channels based on event calendar.

Promote awareness of brand image internally and externally and ensure full compliance with all Marriott / Brand Marketing standards & programs.

Director, Global Sales wanted at Marriot corporate – Dubai

Marriott Marquis Hotel Dubai logo

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Marriott Marquis Hotel Dubai logo
Marriott Marquis Hotel Dubai logo

Job Number 180024Y9
Job Category Sales and Marketing
Location Middle East GSO, Dubai, United Arab Emirates
 
Schedule Full-time
Relocation? Yes
Position Type Management

JOB SUMMARY
The role of the Director, Global Sales – UAE (United Arab Emirates) is to maintain effective financial performance by ensuring that profitable sales are generated and operational controls are in place within a sales engine of the Global Sales Organization (GSO). Additionally, the Director, Global Sales – UAE (United Arab Emirates) is to support the GSO vision and mission by providing business support and operational excellence to a team of GSO Sales Professionals in the UAE. The position provides leadership and management oversight to sales professionals whose activities are specifically focused on areas such as a business segment (corporate, wholesale, intermediary) unique revenue stream, strategic and total account management, customized client support or specific geographic area (UAE). The position directs and leverages Marriott resources to support the achievement of revenue targets and financial performance. This position is also responsible for leading and directing the UAE corporate and intermediary sales team in the processes of strategic account management and team-based sales as well as partnering with the area sales, distribution and revenue teams.

CANDIDATE PROFILE
Education and Experience Preferred
6+ years sales and marketing experience required.
Team management experience strongly preferred.
Has validated experience – recognized as an expert in specific business segment(s), functional area(s), and/or geographical area(s).
Excellent professional relationships with the main influencers within their area of expertise.
CORE WORK ACTIVITIES
The following are specific responsibilities and contributions critical to the successful performance of the position:

Strategic Account Management:
Act as customer advocate by understanding GSO customer’s requirements, expectations and needs; removes barriers to business solution development.
Develops relationships with outside vendors and strategic partners in an effort to expand exposure of Marriott brands to internal and external customers.
Pursues opportunities to capitalize on strengths and market conditions, and to counter competitive threats.
Stays abreast of developments in the areas of Strategic Account Management and Team-Based Sales in order to provide relevant direction.

Business/Financial Management:
Determines ROI on sales opportunities.
Assists GSO Leadership in developing overall business strategies for the department; reviews and manages controllable expenses as appropriate.
Demonstrates working knowledge of legal issues within industry.
Directs regular reporting activities associated with account tracking, spending data, department revenue, profitability analysis, etc.
Ensures effective measurements of process and outcomes of business and account plans.
Oversees the use and maintenance of internal systems.
Positioned as the Subject Matter Expert in matters related to the specific area of expertise.
Prepares for and facilitates productive meetings.
Responsible for facilities/office management as needed.
Supports operating budgets and sales targets to support the GSO business plan.
Works with Revenue Management and other Functional Areas to assist in the development of business segment, revenue stream and/or geographical area sales strategies.

Organizational Excellence:
Acts as project manager for ad hoc or recurring needs of the department, responsible for satisfactory and timely delivery of outcome.
Demonstrates a solid, working knowledge of the functional area business’, and leveraging this to provide maximum profitability for Marriott.
Establishes guidelines for, measures, monitors and evaluates Marriott and GSO processes, policies and procedures.
Orchestrates departmental resources across organizational boundaries to create cross-functional business-to-business relationships.
Positioned as a knowledge provider in matters of industry and business to their clients and their internal constituents.
Supports accomplishment of department and its account initiatives through active participation in issue resolution.

Market Integration & Leadership:
Assists people from diverse cultures and backgrounds to effectively contribute and succeed in the GSO and its cross-functional teams.
Develops strong working relationships to maximize Marriott benefits, advising on issues relative to customer/segment/geographical needs and proactively developing strategies that complement market-based initiatives.
Establishes and maintains an active role within industry organizations.
Maintains an influential presence among customers and internal constituents by providing education and training to both audiences across a wide range of relevant industry, business and/or geographical interests.
Provides effective orientation and training on GSO for new market/field associates.
Supports Marriott culture based on shared values of associate and customer satisfaction.

Key Account Manager wanted at Rotana corporate – Dubai

Rotana HQ Abu Dhabi logo

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Rotana HQ Abu Dhabi logo
Rotana HQ Abu Dhabi logo

Expiry Date: 2018/09/29
Ref. JB3804520
Sales – Key Account Manager – Corporate
National Sales Office – Dubai & Northern Emirates
 
Job Description
We are currently seeking for passionate and dynamic guest focused Sales & Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Key Account Manager, you are responsible to source, solicit, negotiate and handle all accounts within your assigned portfolio. The role involves implementing and executing all sales action and to take additional responsibilities and projects as assigned, whereby it will include key responsibilities such as:
 
• Ensure comprehensive and complete coverage of own portfolio, covering all levels of accounts’ for a comprehensive client servicing, achieving targets and maximum productivity in your portfolio of accounts

• Generate and maintain customers of defined accounts / areas through sales activities (face to face sales calls, telephone calls, entertainment)

• Ensure that the response to any business request is actioned within 24 hours in order to avoid customer complains

• Provide feedback on changing marketing conditions, including trends in the competition in order to understand better market trends and change possible selling strategies

• Maintain an up to date account and contact database and special client needs in order to understand better the requirements of the clients

• Closely monitor accounts revenue and business production of own corporate portfolio to maximize up selling opportunities, to review direct competition and to conduct regular research

• Attend major events as requested in order to promote Rotana

Skills
Education, Qualifications & Experiences

You should be holding a bachelor degree in sales and minimum two years post graduate work experiences, ideally within the hotel industry. You must be a computer literate with excellent presentation skills and highly sophisticated communication skills, written and oral with proficiency in English is essential.

Growth Support Manager wanted at SERCO – Dubai

Serco logo

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Serco logo
Serco logo

Reporting to: Business Development Director, Serco Middle East
Division / Function: Growth
Base location: Rolex Support Office, Dubai
Job ID: N/A (Current holder in post)
Job Family: Business Development
Grade: 18
Key purpose
The key purpose of this role is to support and in some areas lead SME’s Growth community and the Sectors with business growth initiatives including:

To support Sectors with the development and implementation of roadmaps for strategy implementation.
To lead SME’s solution development function.
To support with the development of new products and service offerings.
To support the implementation of SME’s Strategic Account Program for both existing and new clients.
To lead SME’s Client Insights program.
To support the business with pipeline management and sales performance reporting.
To provide ad-hoc support to SME’s Growth community and to the Sectors on sales support activities.

The role reports to the Business Development Director, Serco Middle East.

Reason for role

This role was created to ensure that SME’s growth community and the Sectors have the necessary tools and support to growth the business. The role will ensure that there is structure (planning, development and reporting) across all sales activities within the Division.

Structure and reporting relationship

The role holder reports to the Business Development Director.

Based on the specific requirement of the role

Key accountabilities

Main responsibilities:

General

To actively support the Growth community and the Sectors with business growth initiatives beyond only bidding in line with the Divisional strategy and business objectives, and in accordance with regional and Group governance processes.

Growth Strategy Implementation

To support the Sectors with the development and implementation of a roadmap for strategy implementation, acting as a PMO and support function.
To work with account leaders and front-end BD team on a framework to manage/monitor/report on existing and targeted accounts, leveraging the previously used blue sheets.
To develop presentations, collateral and other materials to support the Sectors with their strategy implementation.
To support the Sectors with solution development for their opportunities.
To provide input into the reporting requirements of the Growth function.
To support the function with pipeline reporting, monitoring and analysis.
To support the Growth Support Director in strategy implementation strategy activities when and as required.

Solution Development

To identify effective, efficient and repeatable business strategies and solutions, through proactive collaboration with Serco business units and other divisions.
To act as a bridge between the front-end BD team and the Bidding engine, to:
Identify gaps within Serco’s current solution development process and target key areas for improvement;
Identify best practice solutions and innovations from across Serco Group and even Serco’s competitors;
Ensure BD team engage with clients pre-RfP release to help shape the RfP in Serco’s favour and to promote Serco’s capabilities;
Support BM team in preparing solutions and define the strategy in advance of Gate 3;
Collate, store and update Serco solution processes, collateral and tools to support the solution development of the bid teams.

Strategic Account Management

To support the MD Growth, Business Development Director, MDs and Client Directors in:

Implementing SME’s Strategic Account Leadership Program for both existing and new clients.
Developing client presentations, reports and other collateral.
Supporting with solution development for key opportunities.
Lead SME’s Client Insight Program.

Market Insights and Intelligence

To support the Business Growth Analyst in the delivery of the Market Insights and Intelligence function.
To provide ad-hoc market analysis and reporting support.
To lead the Market Insights and Intelligence Function in the absence of the Growth Support Analyst.

Bidding

As needed by the business, to lead complex bids (in the capacity of the Senior Bid Manager) through the development of innovative solutions to meet Client requirements and SME’s business objectives.

Essential qualifications

The ideal candidate will be of graduate calibre preferably holding a Bachelor’s degree. They should have bidding, business development and commercial experience having worked on complex business opportunities / bids.

They should be a strong team manager and have practical experience of leading a team to successfully deliver in complex and demanding environment. They should have previously worked in a diverse, multi-cultural multinational corporate organisation and with experience in cross-functional leadership.

They will have experience of:

Managing complex business opportunities;
Developing and implementing change programmes and business enhancement initiatives;
Developing complex technical, commercial and financial bid solutions;
Undertaking market research;
Working with key internal and external business stakeholders;
Managing complex Governance processes;
Operating in the GCC;
Client engagement and presentation.
They should possess a commercial and pragmatic approach to providing strategic growth solutions with the ability to liaise in a professional and persuasive manner with staff at all levels in the organisation portraying a high level personal presence and credibility. They should be confident operating within a client-facing environment and possess strong relationship building skills.
Excellent negotiation, communication (written and verbal) and analytical skills with ability to assimilate information quickly in a commercial manner is essential. They must be fluent in English (reading, writing and speaking). Arabic would be advantageous although not essential.
They should have excellent proven project management and organisational skills; be detail oriented with the ability to handle multiple priorities and meet demanding deadlines and schedules. They must have the ability to collaborate effectively with cross functional teams and work in a geographically dispersed environment. Good judgment and decision-making skills are essential.

Essential technical and professional skills and knowledge

Key competencies:

Ability to develop technical, financial and commercial bidding solutions.
Ability to improve business processes and roll out change programmes.
Adaptable and flexible approach to team engagement.
Strong proposal and business case writing skills.
Strong verbal and numeric skills.
Ability to think strategically and balance long- and short-term operational priorities.
Ability to manage multiple competing priorities within own workload effectively.
Ability to solve problems and complex issues in a timely manner.
Understand and interpret customer needs.
Good team worker, reliable and able to rapidly establish a high degree of trust, rapport and gain co-operation from the bid team.
Strong attention to detail; maintaining high standards for delivery, quality and accuracy.
Confident and articulate in all communications i.e. face-to-face, telephone and written communications.
Confidence to deal with all levels of seniority and the ability to adapt communication and messages to different audiences.
Self-motivated, self-disciplined and having the ability to work to tight deadlines, including some late working.
Demonstrates strong commercial acumen and ability to gather information to support commercial decisions.
Highly competent in MS Office software and relevant tools such as Project, Visio, etc.

Essential experiences

10 years + experience across key skills identified
Must possess creative skills associated with strong technical, commercial and financial background
Good understanding across all sectors to be able to measure performance and challenge decisions.
Excellent interpersonal skills, with the confidence to approach people at all levels of seniority.
Self-motivated and enjoy working to targets.
Good relationship and networking skills.
Articulate, confident communicator and presenter.
Excellent people management skills.
Thrive in a pressurised target driven environment.
Commercial knowledge to analyse market data and identify new opportunities.
Strong team player, but equally good at taking initiative.
Ability to operate within the ethics and values of the Serco Group.
Able to operate at a senior/strategic level in wider Serco Group.

Business Analyst wanted at FlyDubai

flydubai logo

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flydubai logo
flydubai logo

ref: 18000289
The Business Analyst will support the customer experience team and business stakeholders with data analytics from customer feedback. The insights should be accurate, reliable, regular and easy to understand to support business decisions and prioritise change where improvement in the customer journey is required

Key Activities
1. Create surveys using survey tools in English, Arabic and Russian to understand service feedback
2. Manage distribution of emails with relevant surveys and frequency
3. Extract and review data to create insights and trends to help prioritise change and improvement if necessary
4. Challenge anomalies and action additional surveys to have greater in-depth and understanding, if needed
5. Create business insights from audit and time motion studies data to prioritise changes from business stakeholders. These to be presented creatively for maximum impact and action.
6. Review weekly inflight entertainment data from Lumexis software to understand customer feedback and create effective insights from this data for stakeholders
7. Create weekly dashboards for senior management with qualitative, quantitative and net promoter scores

8. Create suite of presentation slides to support the customer experience team for consistency
9. Research on other airlines or new products as required to ensure that we maintain an innovative understanding of trends and products

Qualifications:

MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS

Minimum Qualification

• Bachelor’s degree in Business Studies (with quantitative emphasis), Information Systems, Statistics, Econometrics, Computer Science or related field

Experience

• Minimum of 2 years’ of working experience in a Web Analytics and Business Intelligence field. Preference will be given to those with Airline experience.

• 1-2 years of experience using statistical analysis software

Knowledge / Skills

• Proficiency to work with data and have no fear of big data

• Tableau software or other display metrics software

• Knowledge and understanding of customer impact and cost to business when service delivery fails

• Survey tools knowledge (Clicktools)

• Salesforce knowledge desirable

• Data analytics tools and understand multiple data multiple feeds and sources

Additional Requirements

• Aptitude and passion to work with data from multiple sources and large volumes of data

• Absolute accuracy and attention to detail

• Appreciation that accurate data drives business decisions

• Ability to identify trends and where required create greater understanding with additional research

• Appreciation to constantly improve the customer journey and ensure insights help this cause

• Demonstrated ability to manage multiple projects and tasks efficiently and on time

• Ability to work in a team and share information

• Prepare reports for stakeholder to report progress and share achievements

• Ability to create presentations that are creative and work within the confines of our brand

Marketing Executive wanted at Renaissance hotel – Dubai

Renaissance Dubai Hotel Downtown Dubai

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Renaissance Dubai Hotel Downtown Dubai
Renaissance Dubai Hotel Downtown Dubai

Job Number 18001XTD
Job Category Sales and Marketing
Location Renaissance Downtown Hotel, Dubai, Dubai, UAE
 
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask “why” when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place. You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it’s a place to discover, a place in the world with style like yours. That’s why we’re not just looking for anyone. We’re looking for someone like you.

Job Summary

Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Transmit information or documents using a computer, mail, or facsimile machine, including proofreading and editing written information to ensure accuracy and completeness. Enter and locate work-related information using computers and/or point of sale systems.

Director of Events wanted at Lapita resort hotel – Dubai

Lapita Hotel Dubai

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Lapita Hotel Dubai
Lapita Hotel Dubai

Job Number 18001AYC
Job Category Sales and Marketing
Location Lapita, Dubai Parks and Resorts, Autograph Collection, Dubai
Schedule Full-time
Relocation? No
Position Type Management

Job Summary
Functions as the strategic business leader of Event Management, including the departments of Event Planning and Operations. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position has overall responsibility for executing all hotel events with a seamless turnover from sales to operations and back to sales. Ensures the team meets the brand’s target customer needs, ensures associate satisfaction, focuses on growing event revenues and maximizes the financial performance of the department. Develops and implements hotel-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property associates and provides a return on investment to the owner and Marriott International.

Job Core Activities
Exceeding Customer Expectations – Providing services that are above and beyond for customer satisfaction and retention.
Demonstrating Leadership – Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Improving Service – Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Achieving/Exceeding Goals – Achieving and exceeding goals including performance goals, budget goals, team goals, etc.
Developing and Building Teams – Encouraging and building mutual trust, respect, and cooperation among team members.
Communicating with Supervisors, Peers, or Subordinates – Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Create and Maintain Relationships with Clients – Reach out to clients to help manage the business process, set and meet client expectations and deliver according to the budget.
Modeling Appropriate Behaviors – Serving as a role model to demonstrate appropriate behaviors.
Communicating Information Timely – Informing and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
Organizing, Planning, and Prioritizing Work – Developing specific goals and plans to prioritize, organize, and accomplish your work.
Coaching and Developing Others – Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Guiding, Directing, and Motivating Subordinates – Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Improving Profit – Developing means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.
Making Decisions and Solving Problems – Analyzing information and evaluating results to choose the best solution and solve problems.
Maintaining Balance Between Profit and Service Satisfaction – Estimating cost and benefit ratio, maintaining balance between profit and service satisfaction.
Job Specific Tasks
Develops an Event Management strategy that is aligned with the brand’s business strategy and leads its execution.
Ensures that regular, ongoing communication is happening in all areas of event operations (e.g., BEO meetings, pre-event briefings, staff meetings, food and beverage team, culinary team).
Communicates a clear and consistent message regarding departmental goals to produce desired results.
Identifies key drivers of business success and keeps team focused on the critical few to achieve results.
Ensures integration of departmental goals in game plans.
Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary
Researches and analyzes new products, pricing and services of competition.
Introduces ideas to leadership team to enable property to remain competitive.
Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts.
Encourages calculated risk-taking to generate incremental revenue and deliver excellent guest service.
Ensures the hotel is apprised of all groups that will impact hotel operations.
Works directly with major groups when high profile and financial impact will be significant (limited instances).
Oversees event planning team (BEO/Resume writers).
Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the hotel.
Ensures meeting space and corresponding heart of the house areas are cleaned and maintained.
Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines.
Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.
Works with culinary team to ensure compliance with food handling and sanitation standards.

Director of Marketing wanted at Lapita resort hotel – Dubai

Lapita Hotel Dubai

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Lapita Hotel Dubai
Lapita Hotel Dubai

Job Number 18001KQL
Job Category Sales and Marketing
Location Lapita, Dubai Parks and Resorts, Autograph Collection, Dubai
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Lapita is a Polynesian themed hotel, located in the heart of Dubai Parks and Resorts. A hotel which is dedicated to families and friends who want to stay close to all the activities that the theme parks will be offering. With 504 rooms, including 60 suites and 3 villas, Lapita is the perfect relaxation point after a day of adventures and fun. Part of Marriott’s Autograph Collection this amazing hotel offers five food and beverage outlets, two outdoor pools and a lazy river, a spa and health club, Luna & Nova Kids & Teens Club as well as meeting and event facilities. The hotel’s name was inspired by the pre-historic Pacific Ocean people and their journey and settlement into the Islands ( the Lapita movement ). The design draws its inspiration from the exotic Polynesian tropical landscapes, featuring Polynesian flowers, lagoon-style pools, and themed activities.

Marriott’s Autograph Collection features a select group of upscale and luxury independent partner hotels, each with its own distinct personality, experience, style and features. Located in major cities and desirable destinations around the world, Autograph guests favor hotel stays that reflect their own unique and personal styles. Be a part of our team and deliver an innovative guest experiences that resists predictability.

JOB SUMMARY

Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.

OR

• 4-year bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.

CORE WORK ACTIVITIES

Supporting Developing & Executing Sales Strategies

• Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.

• Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.

• Assists with the development and implementation of promotions, both internal and external.

Maximizing Revenue

• Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).

• Recommends booking goals for sales team members.

Managing Sales Activities

• Monitors all day to day activities of direct reports.

• Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.

• Participates in sales calls with members of sales team to acquire new business and/or close on business.

• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Analyzing & Reporting on Sales and Financial Data

• Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals.

• Assists Revenue Management with completing accurate six period projections.

• Reviews sales and catering guest satisfaction results to identify areas of improvement.

Marketing Officer wanted at Etihad airways – Abu Dhabi

Etihad airways UAE

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Etihad airways UAE
Etihad airways UAE

Let your career take off with the World’s Leading Etihad Aviation Group.
 
An exciting opportunity to join the Commercial Marketing team as a Marketing Officer has arisen. As Marketing Officer you will support the Regional Marketing Manager in planning and implementing marketing campaigns for the assigned region / market by driving regional marketing campaign/activities.

This role will unlock opportunities for you, enabling you to further develop your expertise within a progressive culture where a huge emphasis is placed on investing in the best talent.
 
JOB ACCOUNTABILITIES
 
Assist the Regional Marketing Manager in developing marketing plans and campaigns for assigned region/market Analyze and review data on the region’s customer segmentation and past performance to ensure activities are target to the right customer segments on the right channels.
Support the roll out of centrally-led marketing campaigns (brand awareness and tacticals) within the assigned region/market

Develop campaigns targeting consumer / tourism / trade using joint marketing funds with partners or agents
Follow all relevant policies, processes and procedures so that work is carried out in timely manner and under governance
Implement the day-to-day standard operations assigned to ensure compliance with the established standards and procedures
Monitor campaign performance and report to management against set KPIs
The role will operate in a high pressure environment to respond to the business needs with reduced lead times. Requirement to travel within the assigned region/market.

Experience:

Bachelor’s Degree in Business Management and/or Marketing
A minimum of 3 years in product and/or consumer marketing within international corporations (travel, retail, eCommerce, FMCG).
Proven track record in successfully managing digital campaigns from brief to results/learnings.
Extensive experience in building reports, analysing campaign metrics and transforming them in recommendations suitable for upper management.
Good understanding of emerging trends in digital marketing and new media for digital marketing
Strong analytical skills and data-driven thinking
Highly creative with experience in identifying target audiences and developing digital campaigns that engage, inform and motivate.
Must be a self-starter who can prove the ability to operate in a challenging environment and with multi-cultural teams.
A strong understanding of the media landscape and online distribution channels in the Middle East
Ability to communicate with multiple internal and external stakeholders, both regionally and globally, across multiple business units and functions
Excellent communication and presentation skills (verbal & written)
Solid understanding of target audiences, positioning, branding and advertising methodologies.
Strong project management skills
High computer literacy with good knowledge of MS Office applications
About Etihad Aviation Group

Headquartered in Abu Dhabi, the Etihad Aviation Group is a diversified global aviation and travel group with a business model driven by partnership and an innovative approach to growth. Etihad Aviation Group comprises five business divisions – Etihad Airways, the national airline of the United Arab Emirates; Etihad Airways Engineering; Etihad Airport Services; Hala Group; and Airline Equity Partners. For more information, please visit: etihad.com.

About Etihad Airways

From its Abu Dhabi base, Etihad Airways flies to 100 international passenger and cargo destinations with its fleet of 115 Airbus and Boeing aircraft. Etihad Airways, the national airline of the United Arab Emirates, was established by Royal (Emiri) Decree in July 2003, and in 2017 carried 18.6 million passengers. For more information, please visit: etihad.com, follow @EtihadAirways on Twitter and join Etihad Airways on Facebook.

Assistant Manager wanted by Marriott hotel Abu Dhabi

marriott hotel Abu Dhabi al forsan

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marriott hotel Abu Dhabi al forsan
marriott hotel Abu Dhabi al forsan

Job Number 18001KRY
Job Category Sales and Marketing
Events Booking Centre – Assistant Manager
Location Marriott Hotel Al Forsan, Abu Dhabi, UAE
 
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
 
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Job Summary

Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing). Assist management in training and motivating employees; serve as a role model.

Graphic Designer wanted by Crowne Plaza hotel – Dubai

crowne plaza dubai front entrance

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crowne plaza dubai front entrance
crowne plaza dubai front entrance

Graphic Designer/ Restaurant & Bar Marketing Specialist – Crowne Plaza Dubai-Deira
Job Number DUB004813
Description
There’s nothing complicated about dealing with business people.
They’re just people. Doing business.
By day, international marketing superhero. By night: fluffy bath robe and a box set.
 
Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing for the ‘big pitch’ over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.

Join us as an Graphic Designer/R&B Marketing Specialist at Crowne Plaza Dubai – Deira. You’ll have ambition, talent and obviously, some key skills. Reporting to the Director of Food and Beverage, the Graphic Designer will be responsible for assisting the F&B and Sales department in developing, designing and creating print and digital marketing materials.

As a Graphic Designer / R&B Marketing Executive, you will work under the Director of Food and Beverage to develop and implement the marketing plan and activities for the hotels to increase brand awareness, communicate promotions to all relevant target markets and address hotels’ business needs. Your role will encompass working across a number of formats and communication portals including printed and online marketing literature, websites, landing pages, presentations (both internal and external), direct mail and Hotels’ advertising campaigns. Assist in maintaining an effective working relationship with all members of target media, electronic and print, local, national and international to encourage and maximize coverage of all events and promotions. Respond to media enquiries when approached for comments and/or reports. You will also create innovative and consistent communication designs for marketing and communications materials including: print, presentations, digital and events. Provide graphic design ideas and execute all the design requests.Design, build and maintain micro sites, landing pages and blogs. Create and edit digital clips. Build photo database and photographing campaigns.Create HTML newsletters and e-marketing communications, staying abreast of design trends to improve deliverability and also create, develop and market key events for the hotels, especially during key business periods.

 

Qualifications
For this role you will have thorough knowledge of print design and the printing process. A vast knowledge of the CS Packages including Photoshop, Illustrator and InDesign are vital. Confident using SLR digital photography and image composition are beneficial, image retouching is crucial. Advanced understanding of digital editing software such as After Effects and Premiere Pro are essential. Confident in designing and building sites using word press and web developing programmes. A good knowledge of web editing software HTML, CSS and Dreamweaver. Developing, articulating and negotiating ideas. High standards in regards to quality and attention to detail

Marketing manager wanted by ADCB bank – Abu Dhabi

ADCB bank Abu Dhabi logo

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ADCB bank Abu Dhabi logo
ADCB bank Abu Dhabi logo

Expiry Date: 2018/08/18
Ref. JB3811035
Manager – Merchant Alliances
Job Description
To initiate, maintain and grow relationships with key merchant partners in order to deliver the best exclusive offers and promotions to ADCB retail customers, increase product uptake and build customer loyalty

Key Merchant Partnerships
Identify, research and implement specific, relevant and targeted ‘offers’ to identified customer segments across consumer banking products in order to increase the offerings of retail banking in alignment with customer needs and increase the uptake of products

Work in collaboration with product and segment managers to implement the promotions and events with the objective of increasing the coverage of the ‘Touchpoints’ programme amongst different categories of merchants

Assist in project for launch and growth of online redemption portal and new point of sale machines for Touchpoints redemption to provide accessibility for users

People Management

Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximise own and employee contribution to business performance

Organise and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems

Policies, Processes, Systems and Procedures

Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders

Continuous Improvement

Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programmes and projects in line with the bank’s standards

Customer Service

Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions

Skills
EXPERIENCE, QUALIFICATIONS & COMPETENCIES

Minimum Experience:

At least 8 – 10 years of experience in a bank with at least 3 – 4

years of experience directly related to merchant

partnerships/loyalty marketing programmes in a retail

environment

Minimum Qualifications:

Bachelor’s Degree in Finance or Marketing

Professional Qualifications:

Qualification in Banking Product Management

Knowledge and Skills:

Experience in setting up alliances with merchants

Industry knowledge and network

Knowledge of web channels and technologies

Content management tools

Online marketing and social media strategies

Planning, analytical and time management skills

Written and spoken English

CLUSTER REVENUE MANAGER wanted by Hilton hotel – Dubai

hilton dubai jumeirah

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hilton dubai jumeirah
hilton dubai jumeirah

Job Summary
A Cluster Revenue Manager manages the hotel sales and marketing plans by recommending growth efforts, monitoring progress, and ensuring that the hotel is competitively positioned within the local marketplace.
 
As Cluster Revenue Manager, you are responsible for analysing and presenting financial data that will help the Sales and Senior executive teams to make well-informed decisions about potential new business and the market, in general.

Manage and lead the Team through day-to-day operations, as well as strategically guide the Revenue department to achieve Team and organisational goals
Ensure yield exemptions are investigated and analysed and new business opportunities are identified

Gather and analyse statistics, yield information and all other relevant information in order to identify potential new business, markets and trends, and to minimise risk
Prepare a three-month market segment outlook and maintain on a daily basis by monitoring actual results versus forecast for plan achievement
Complete and analyse month-end reports
Outline risks and opportunities relative to meeting rooms versus Guest room availability to present at weekly meetings
Record and analyse all refused, lost, cancelled and wait listed business for both Guest rooms and Conference and Banquet (Conference and Banquet) meeting space
Ensure effective information gathering and analysis is conducted in order to identify and maximise on all possible opportunities and minimise any risks
Ensure Team Members have current knowledge for all relevant processes, policies and promotions, as necessary, to perform their duties
Manage staff performance in compliance with company policies and procedures
Recruit, manage, train and develop the Revenue Team
What are we looking for?

A Cluster Revenue Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure and under own initiative
Previous experience in sales role with the ability to close a sale
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Knowledge of local market
Knowledge of hospitality
Passion for sales and for achieving targets and objectives
Degree level qualification in a relevant field

Merchandising Manager wanted by Marriott HQ – Dubai

Marriott Marquis Hotel Dubai logo

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Marriott Marquis Hotel Dubai logo
Marriott Marquis Hotel Dubai logo

Job Number 18001KQW
Location Dubai Area Office, Dubai,

The position supports the creation, implementation and maintenance of programs, services and solutions designed to support the sales organization and to provide value and drive revenue. This position will also support the Regional Director – Luxury Sales and the team in meeting all administrative needs and activities to facilitate the efficient operation of the department. This position further provides secretarial support to the HOD and represent them as required in communications by phone, letter and email and regular visitors. The Merchandising & Admin Manager further supports the implementation of Luxury Sales strategies ensuring sales efforts are effectively integrated as per Brand Voice. This person monitors and executes relevant sales activities and initiatives as assigned. He/ she ensures that all activities are in alignment with the GSO functions and team members as well as Luxury properties are provided the support needed for successful implementation of the sales plans across the region.

CANDIDATE PROFILE

Education and Experience
• College degree.
• Ideally minimum 3 years of Hotel sales experience.
• Excellent Microsoft Office software skills (Word, Access, Excel, PowerPoint)
• Language Requirements: High proficiency (speaking, reading and writing) in English is a must.
• Previous administrative/secretarial experience is a must.
• Previous sales knowledge & basic account management experience is a must.
• Preferably experience is gained working with a senior role or multiple stakeholders.
• Highly organized, punctual and fast paced to cope within a multicultural environment.

Preferred Skills
• Strong communication skills (verbal, listening, writing).
• Advanced user of Outlook, Word, Excel, PowerPoint, Marriott International tools experience is a plus.
• Self-dependent and able to take initiatives with high innovation capabilities.
• Excellent typing speed and accuracy of spelling and grammar, layout and content formation essential.
• Highly organized, detailed- and result-oriented and efficient approach required.
• Ability to manage varying needs and prioritizing to ensure best business results.
• He/ she possess a passion for new learning experiences, and applying these new materials to the job.
• Ability to collect and organize information using logical and methodical manner, recognize and examine the patterns in multifaceted data, identify implications and draw appropriate scenarios that would best suit any given situation.
• Capable of being creative, flexible, resourceful and inventive in all aspects.

CORE WORK ACTIVITIES
The following are specific responsibilities and contributions critical to the successful performance of the position:

Sales:
Supports GSO – Luxury team with the following:
• Handle emails and respond to clients and accounts support when needed.
• Support and qualify new accounts/prospects as assigned.
• Manage non-CPA accounts during the qualification process.
• Support properties within the Luxury portfolio with GSO related initiatives/activities.
• Develop and build positive relationships with the internal stakeholders.
• Sales reporting and analysis for the GSO team.

Business/Financial Management:
• Acts as project participant for ad hoc or recurring needs of the department, responsible for satisfactory and timely delivery of outcome
• Demonstrates working knowledge of functional specialty.
• Monitors and evaluates GSO office processes and procedures; recommends improvements as appropriate.
• Effectively uses and maintains internal systems.
• Supports vendor/supplier relationships.
• Prepares for and participates in productive meetings.
• Responsible for facilities/office management as needed.
• Supports operating budgets and revenue targets to support the GSO business plan.

Group Merchandising Sales Support:
• Merchandising groups for GSA & GSO through SFA system for Marriott brands/ hotels globally.
• Responsible for Preparing Groups report every Period & achieving groups target for GSA & GSO team.
• Coordinates group merchandising and ensures that we convert sales opportunities as per the stated goals.
• Share Group related updates and promotions with the GSA & GSO network.
• Support the hotels to match their pricing strategy for groups.
• Setting forecast and strategy with the direct supervisor to achieve groups targets.
• Sharing the budget for groups with GSA & GSO and analyze each Market to achieve their target.
• Manage leads on different tools (e.g. SFAWeb, fax, email, websites, Convention Visitor’s Bureau, etc).
• Provide ISAC/SFAWeb & CI/TY support, including data input and report generation, as required.
• Monitor lead volume of each Sales Manager.
• Handle team member and internal stakeholder requests.
• Respond to customer requests and send general correspondence in a professional and timely manner.
• Compile data and create reports from Marriott internal data sources (e.g. MRDW, SFAWeb, MarRFP database).

Administration:
Supports all discipline team members and therefore needs to be extremely efficient and professionally skilled in:

• In charge of all office Admin requirements.
• Preparing documents using Word, Excel and PowerPoint applications.
• Should have a high and accurate dictation and typing speed.
• Files and forward traces a variety of documents, appointments etc.

Director of Operations wanted by Lapita resort hotel – Dubai

Lapita Hotel Dubai

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Lapita Hotel Dubai
Lapita Hotel Dubai

Job Number 18001HF1
Location Lapita, Dubai Parks and Resorts,Dubai,UAE

JOB SUMMARY
Functions as the strategic business leader of the property’s Hotel Operations. Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment.

CANDIDATE PROFILE
Education and Experience
• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR
• 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

CORE WORK ACTIVITIES
Managing Profitability
• Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
• Analyzes service issues and identifies trends.
• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
• Works with hotel management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.

Managing Revenue Goals
• Monitors hotel operations sales performance against budget.
• Reviews reports and financial statements to determine hotel operations performance against budget.
• Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
• Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.

Leading Operations and Department Teams
• Champions the brand’s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.
• Develops systems to enable employees to understand guest satisfaction results.
• Communicates a clear and consistent message regarding departmental goals to produce desired results.

Managing the Guest Experience
• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
• Responds to and handles guest problems and complaints.
• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.

Managing and Conducting Human Resources Activities

 

Assistant Manager wanted by Marriott hotel – Abu Dhabi

marriott hotel Abu Dhabi al forsan

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marriott hotel Abu Dhabi al forsan
marriott hotel Abu Dhabi al forsan

Job Number 18001KRY
Job Category Sales and Marketing
Asst. Manager – Events Booking Centre
Location Marriott Hotel Al Forsan, Abu Dhabi, Abu Dhabi,
 
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Job Summary

Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing). Assist management in training and motivating employees; serve as a role model.

Sales Manager wanted by JA Resorts & Hotels in UAE

jebel ali beach hotel lobby dubai

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Sales Manager – MICE
Job Summary: To achieve and surpass agreed personal and team targets through effective selling, joint marketing management and development of existing and new business opportunities for JA Resorts & Hotels.
Duties and Responsibilities
Sell all JA Resorts & Hotels to MICE and Event Companies.

Identify and manage sales opportunities for MICE and Event Companies.
Attend and participate in any meetings (department, communications etc.) as and when required.
To present monthly reports detailing activities undertaken and future plans in line with departmental budget.
Always be aware of occupancy levels forecasts.

Develop a coherent plan for each of your key clients.

Give professional guidance and support to sales executives and colleagues.

Provide clear and precise written communications to your clients and colleagues.

Remain up to date with local and regional developments.
Supervise the work of the team to ensure adherence to quality standards, deadlines, and proper procedures are followed, correcting errors or problems.

Contribute to a team-oriented and associate-oriented company culture.
Ensure that performance appraisals are up to date, carried out proficiently and in a timely manner.

Experience and Skills
College/University Degree or equivalent
3 to 5 years’ experience in UAE
Advance – Microsoft Office
Proficient in English

CLUSTER REVENUE MANAGER wanted by Hilton HQ in Dubai

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What will I be doing?
Ensure that sales and pricing strategies are based on sound commercial judgement through effective analysis and reporting
Ensure professional and efficient utilization of all systems, in line with company best practices and standard operating procedures
Ensure effective information gathering and analysis is conducted in order to identify and maximise on all possible opportunities and minimise any risks

Ensure that relevant hotel and above-hotel commercial team members are actively engaged in all revenue decisions by maintaining regular communication to effectively implement, drive and review optimal strategies and controls
Integrate with other functions to ensure we exceed our customer’s, owner’s and shareholder expectations

Ensure all Best Practices and Standard Operating Procedures are followed to capitalise and maximise revenue potential and market share.
To utilise systems, tools and reports in the prescribed way to ensure all revenue management decisions are supported with relevant data analysis.
Follow Best Practice and Standard Operating Procedures for the RMCC to ensure all commercial decisions are supported by appropriate data analysis.
Feed ideas and suggestions into Senior Team of Revenue Management Consolidated Centre to strive for constant improvement of operating procedures and new opportunities
Build an effective working relationship with hotel commercial teams and operations to maintain their trust and confidence in the Revenue Management decisions and actions being taken pertaining to inventory and rate control, pricing and overbooking.
Work with the RMCC Senior Team & Training Manager as required to ensure Analysts and peers are provided with excellent training for Revenue Analysis and Revenue Management duties.

Marketing and Senior manager wanted by Etihad airways – UAE

Etihad airways UAE

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Marketing Manager Digital Retail Management
We are pleased to announce an incredibly exciting opportunity to join the Airline in representing Marketing as part of the Digital Retail Management (DRM) team. This is a newly created rolein line with our commitment to evolving the business through digital transformation. Your role will be to create real time, dynamic and customized multi product offerings to distribute to relevant segmented customer groups through multiple channels at optimal price for customer that optimizes revenue for the airline.

JOB ACCOUNTABILITIES

Develop, plan and implement customer offers coordinated and in line with brand and marketing objectives, in collaboration and consultation with the Senior DRM Manager
Represent marketing interests as part of the cross-departmental DRM team and creating customized customer offers, in line with company marketing guidelines, to drive ancillary revenues

 

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Senior Manager Digital Retail Management
We are pleased to announce an incredibly exciting opportunity to join a new Digital Retail Management function at Senior Management level. As Senior Manager, you will add immediate value by establishing an Etihad Airways Offer Management unit responsible for creating real time, dynamic and customized multi product offerings and distribute to relevant segmented customer groups through multiple channels as appropriate at optimal price for the airline and customer.

Identify customer segments and profiles through advanced data mining techniques, and manage offers through the creation of system rules. Contribute to the development of an Etihad offer management system.

Drive commercial offer management and ancillary pricing strategy and work across various airline functions to identify key contact positions to support transformational working methods to establish Etihad as leader in digital retailing

Challenger of existing pricing, marketing and distribution methods and leading with an entrepreneurial approach to implement customized offers and embracing a fail fast and test approach.

The person we are looking for must meet the following criteria:

Educated to degree level or with relevant analytical and Commercial experience

Additional qualification in Statistics, Mathematics is preferable but not essential

Experience in Pricing, Revenue Management, Marketing, Merchandising or Distribution within Airlines or Travel Industry desirable but not essential

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Marketing Intern wanted by Le Meridien hotel Abu Dhabi

Le Royal Meridien hotel Abu Dhabi

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Posting Date May 17, 2018
Job Number 18000NK5
Job Category Sales and Marketing
Location Le Méridien Abu Dhabi, Abu Dhabi, United Arab Emirates VIEW ON MAP
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We’re looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.

Job Summary

Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event. Encourage guests or callers to purchase or schedule preview package sales/tours. Explain details and requirements related to attending a sales presentation to potential owners. Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets). Answer guest questions about property facilities/services. Receive, record, and relay messages accurately, completely, and legibly.

BUSINESS DEVELOPMENT MANAGER WANTED – WALK IN INTERVIEW

Company Name: EMIRATES EXPRESS BUSINESS MAN SERVICES -F.Z.E
Employment Type: Full Time
Monthly Salary: 4,000 – 5,999 AED
Job Role: Business Development Manager
Benefits: As per UAE Labor Law
Minimum Work Experience: 2-5 Years
Minimum Education Level: Bachelors Degree
Company Size: 51-200 Employees
Career Level: Manager

Description:
Emirates Express Group is looking for INDIAN NATIONAL, FEMALE “Business Development Manager”, for highly entrepreneurial role responsibility for sales, business development and growth. BDM day to day activities will be:
 You will play a key role in starting operations in a new & existing market.

 We are looking for someone with a strong understanding of the sales & business development ecosystem who can build and manage the pipeline.
 You should know who to approach and work with different sectors, search prospective places to generate leads.
 Plan to target market segments that will yield maximum returns.
 Should be a Team player. She should have capability to work outside the office and inside, when it will be required.
 Achieve Target.
 With valid UAE Driving License.
 Excellent Communication & Interpersonal Skills.
 Very good knowledge about Marketing Principles and Client development in a professional Industry Setting.
 Ability to Multi Task.
 Arabic is a plus.
 Can join immediately.
 Salary plus best commission plan and it can be negotiable depending upon the skills set & experience.

Walk in interviews will be starting tomorrow onward. Kindly take appointment for interview.
Timing: 8:30am to 4pm.
Location: Emirates Express FZE, D1-Offices, Ground Floor, Near Ajman Port and Customs Roundabout, Ajman Free Zone Main Offices, UAE, Tel: +971(06)7443300   or send us your updated resume at hr@emiratesebcs.com

E-Distribution Executive wanted by Rotana HQ in Dubai

Jumeirah Rotana Hotel Dubai

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Jumeirah Rotana Hotel Dubai
Jumeirah Rotana Hotel Dubai

Posted Date: 2018/05/06 11:27:49
Expiry Date: 2018/07/05
Ref. JB3796755
National Sales Office – Dubai & Northern Emirates
Revenue – E-Distribution Executive

Job Description
We are currently seeking for passionate and dynamic guest focused Sales & Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
As a E-Distribution Executive you are responsible to support the E-Distribution Manager to help meet the electronic distribution strategies of the hotels in the area by extracting, compiling and running monthly reports; coordinating and updating of hotel information for new openings or existing hotels, including rate and content as applicable, and check for rate and content availability across all channels including the brand website. Furthermore you role will include key responsibilities such as:

• Extract monthly channel and individual OTA production from OPERA for each hotel and enter data into the required format
• Run the rate and availability parity report on a daily basis as set out in the E-Distribution and Revenue Management Standards using the RateVIEW reporting tool from TravelClick
• Assist in setting up new hotel data including adding properties to OTA’s, descriptions, images, and availability across all approved channels as applicable
• Monitor descriptions and images on all contracted channels; ensure they are accurate and are in line with the correct brand tone for Rotana; update hotel content as needed on all approved electronic channels
• As required liaise with the OTAs’ market mangers and hotel Revenue/Reservations Managers
• Check RFPs that are accepted have been loaded on yourVoyager by the properties and follow up with the account to make sure the rate is visible on GDS

Skills
You should be holding preferably a degree in sales & marketing and minimum two years post graduate work experiences in a similar position. Good computer skills and a perfect command of English is a must.

Marketeting Executive wanted WALK IN INTERVIEW

Employment Type: Part Time
Monthly Salary: Unspecified
Benefits: Incentive , health Insurance
Minimum Work Experience: 0-1 Years
Minimum Education Level: Bachelors Degree
Listed By: Employer
Company Size: 11-50 Employees
Career Level: Junior
Listed by:
Description:
Markets products by developing and implementing marketing campaigns;

tracking sales data;

planning meetings;

maintaining database and sharing reports.

WALK IN INTERVIEW

Date: 7 May and 17 May 2018

Time: 10:00 AM to 4:00 PM

Venue: 202, Al Adil Building Next to Hotel Park Regis

Karama

Administrator wanted by InterContinental Hotel Dubai Festival City

intercontinental hotel Dubai

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intercontinental hotel Dubai
intercontinental hotel Dubai

Conference & Events Admin and Billing Support, Sales & Marketing at InterContinental Hotel Dubai Festival City
Job Number DUB004786
At the moment we’re looking for a Conference & Events Admin and Billing Support to join our team at InterContinental Hotel, Dubai Festival City!
The Conference & Events Administrator – Billing Support is mainly responsible with providing seamless co-ordination in finalizing invoices in a timely manner. He/She will be supporting the Events Management team in the daily operations of the Sales & Marketing Department related to financial issues in administration purposes. They will also be expected to promote a work environment while respecting and focusing on the IHG® values and standards.

Qualifications
Additional key responsibilities are:
To work on the finalization of an invoice within 48 hours since it has concluded, by ensuring the proper processes
To ensure all PM Accounts in Opera are closed within 48 hours
Good knowledge of Opera and Delphi in order to maintain database
To be able to meet event Organizer face to face for billing discussion
Administration Support to Events Management
Proactively ensuring that all PMs are closed or moved to City ledger for companies that have credit facilities

Ensure companies without credit facilities, audits should be conducted to ascertain that payment has been collected by the Events Sales and Management Teams as per contract
Services all confirmed business efficiently and ensuring that both organizers and guests are satisfied with the billing accuracy to entice repeat bookings
To ensure that proper charging is done for all events related services and the contract should be efficiently executed and all changes supported

 

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Director of Sales & Marketing at Crowne Plaza Dubai

crowne plaza dubai front entrance

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crowne plaza dubai front entrance
crowne plaza dubai front entrance

Job Number DUB004685
Hotel Brand: Crowne Plaza
Middle East » United Arab Emirates » Dubai » Dubai
At the moment, we are looking for a Director of Sales & Marketing to join our enthusiastic, warm and friendly Sales Marketing team at Crowne Plaza Dubai.

As the Director of Sales & Marketing, you will develop and set sales and marketing strategies for the hotel to ensure revenue and room night sales goals are achieved, sales and marketing strategies are set, tactical plans are created and implemented, and results are monitored and achieved.

DUTIES & RESPONSIBILITIES

FINANCIAL RETURNS
Achieve budgeted revenues and personal/team sales goals and maximise profitability. Participate in the preparation of the annual departmental operating budget, the hotel marketing plan and business plan, and financial plans.
Create and implement sales plans that drive measureable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales.
Review monthly reports and sales forecasts to analyse current/potential market and sales trends, direct activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan.

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Growth Strategy Director wanted by SERCO in Dubai

Serco logo

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Serco logo
Serco logo

Career Opportunities: Growth Strategy Director (50115)
Req ID 50115 – Posted 02/05/2018 – United Arab Emirates – Dubai – Executive/Leadership – Full Time
Serco Middle East is recruiting for a Growth Strategy Director to lead a Growth Support team. The key reason for this role is to develop and monitor the division’s strategy and engagement programmes and bring rigour, discipline and structure to business growth initiatives to support its growth and revenue aspirations, by providing leadership and execution in strategy development/implementation support and tracking, strategic account management support, market intelligence and insights activities, solution development and M&A initiatives

The position will ensure that the team exceed its Business Development targets across all 3 key sectors (Integrated Facilities Services (IFS), Transport and Aviation / Defence).
The role will report to the Managing Director Growth and is based in the Serco Middle East Head Office in Rolex Towers in Dubai.

The Growth Support Director will manage the Growth Support team which consists of:

Growth Managers,
Growth Analysts, and
Growth Subject Matter Experts.

Key Responsibilities

Provide leadership to the Growth Support function so that all team members understand and adopt strategy and plans and are motivated to achieve their objectives.
Accountability for overall performance and deliverables produced by the team.

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CORPORATE SALES MANAGER wanted by Conrad hotel Dubai

Conrad hotel in Dubai

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Conrad hotel in Dubai
Conrad hotel in Dubai

Job Summary
A Sales Manager analyses local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business.

What will I be doing?
As Sales Manager, you will analyse local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards:

Analysis local market trends and competitor activity to identify business leads
Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
Negotiate room rates/packages with corporate clients
Develop and implement creative local marketing channels, including social media channels
Prepare company contracts for the hotel in accordance with current business and pricing conditions
Work within current business strategies and recognising potential opportunities
Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs
Attend Sales events, as required
Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads
Answer customer queries in a prompt and professional manner
Manage staff performance in compliance with company policies and procedures
Recruit, manage, train and develop the Sales team
What are we looking for?

A Sales Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure and under own initiative
Experience in a sales role with a proven track record to close a sale
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Knowledge of local market
Knowledge of hospitality
Passion for sales and for achieving targets and objectives
Degree-level qualification in a relevant field

SALES MANAGER(leisure) wanted by Conrad hotel Dubai

Conrad hotel in Dubai

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Conrad hotel in Dubai
Conrad hotel in Dubai

Job Summary
A Sales Manager analyses local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business.

What will I be doing?
As Sales Manager, you will analyse local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards:

Analysis local market trends and competitor activity to identify business leads
Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
Negotiate room rates/packages with corporate clients
Develop and implement creative local marketing channels, including social media channels
Prepare company contracts for the hotel in accordance with current business and pricing conditions
Work within current business strategies and recognising potential opportunities
Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs
Attend Sales events, as required
Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads
Answer customer queries in a prompt and professional manner
Manage staff performance in compliance with company policies and procedures
Recruit, manage, train and develop the Sales team
What are we looking for?

A Sales Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Positive attitude and good communication skills
The Candidate must necessarily have experience with and know Tour Operators of Europe, namely Germany and United Kingdom.
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure and under own initiative
Experience in a sales role with a proven track record to close a sale
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Knowledge of local market
Knowledge of International market such as Germany and United Kingdom
Knowledge of hospitality
Passion for sales and for achieving targets and objectives
Degree-level qualification in a relevant field

SALES EXECUTIVE wanted by Hilton Abu Dhabi

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Job Summary
A Sales Executive analyses local market trends and competitor activity to generate new future business for the hotel.
What will I be doing?
As Sales Executive, you analyses local market trends and competitor activity to generate new future business for the hotel. Specifically, you will be responsible for performing the following tasks to the highest standards:

Analysis local market trends and competitor activity to identify new business leads
Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
Negotiate room rates/packages with corporate clients
Develop and implement creative local marketing channels, including social media channels
Prepare company contracts for the hotel in accordance with current business and pricing conditions

Work within current business strategies and recognising potential opportunities
Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs
Attend Sales events, as required
Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads
Answer customer queries in a prompt and professional manner
What are we looking for?

A Sales Executive serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure and under own initiative
Experience in a sales role with a proven track record to close a sale
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Knowledge of local market
Knowledge of hospitality
Passion for sales and for achieving targets and objectives

CLUSTER SALES MANAGER wanted by Hilton in Dubai

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CLUSTER SALES MANAGER – GCC & GOVERNMENT
Hilton Hotels & Resorts
Job Summary
A Cluster GCC Sales Manager analyses local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business.

What will I be doing?
As Cluster GCC Sales Manager, you will analyse local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards:

Analysis local market trends and competitor activity to identify business leads
Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
Negotiate room rates/packages with corporate clients
Develop and implement creative local marketing channels, including social media channels
Prepare company contracts for the hotel in accordance with current business and pricing conditions
Work within current business strategies and recognising potential opportunities
Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs
Attend Sales events, as required
Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads
Answer customer queries in a prompt and professional manner
Manage staff performance in compliance with company policies and procedures
Recruit, manage, train and develop the Sales team
What are we looking for?

A Cluster GCC Sales Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure and under own initiative
Experience in a sales role with a proven track record to close a sale
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Knowledge of local market
Knowledge of hospitality
Passion for sales and for achieving targets and objectives
Degree-level qualification in a relevant field

LIFECYCLE MARKETING SPECIALIST wanted by Emirate in Dubai

Emirates Dubai logo

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Emirates Dubai logo
Emirates Dubai logo
United Arab Emirates
LIFECYCLE MARKETING SPECIALIST – 180000MN
Posted Date: 19-Apr-2018
Closing Date: 05-May-2018
The Lifecyclel Marketing Specialist is responsible for supporting the Lifecycle Marketing Manager in the implementation of a customer Lifecycle communication framework. With an objective to develop customer relationships, increasing the overall customer lifetime value, the role, in tandem with the Lifecycle Marketing Manager, will develop, coordinate and deliver digital customer communications and experiences which are event and lifecycle based. Implement customer data into the defined communications, along customer lifecycle stages and sub-stages, collaboratively identifying key events and opportunities to create communications relevant for audience segments based on lifecycle stages.

Job Outline:
– Programme manage the Lifecycle programme deliverables, agreed during prioritisation sessions, ensuring project plans are up to date, all involved parties are aware of deliverables via weekly status updates, enabling the Lifecycle team to deliver successfully against agreed timelines
– Provide customer and communication performance insights to the Digital Marketing Manager – Lifecycle to iteratively define and develop the Customer Lifecycle framework stages and sub-stages and identify the important triggers or events within the framework
– Participate in regular planning and prioritisation sessions, coordinated via the MMC, involving Skywards, Product and eCommerce teams to ensure the requirements from all business units are taken into account in a collaborative manner

– Execute the delivery of automated campaigns to meet the agreed and prioritised business goals and timelines identified during prioritisation sessions, by working with both internal and digital marketing agency teams on the creative and technical implementation, utilising the applicable marketing technology
– Analyse success metrics of targeted global customer communications and apply best practice in campaign testing, providing regular insights to the Digital Marketing Manager ? Lifecycle, enabling the continual optimisation of Lifecycle programmes
– Identify opportunities for new or existing programme optimisation through proactively analysing new or existing sources of data within the business and 3rd parties (transactional & digital customer behaviour)
– Work with marketing technology partners to implement cross-channel and platform Lifecycle programmes
– Build strong relationships with regional cross-channel and digital marketing teams and MMCs to ensure collaboration resulting in cross-channel, multi-regional Lifecycle programme.
– Stay up to date with the latest industry trends, including competitor best practise, applying this to our business and sharing insights with wider Lifecycle team

QUALIFICATIONS & EXPERIENCE
– Degree or Honours (12+3 or equivalent): in marketing, business or economics.

Experience
– In a digital role, client or agency side, with demonstrable experience in the interpretation and exploitation of customer insight to drive change and revenues.
– Experienced in direct marketing techniques and CRM platforms
– Experience in using statistics and insights to make strategic decisions
– Highly organized with outstanding project management skills
– Understanding of testing, personalisation and optimisation
– An ongoing desire to learn and excel in a highly collaborative, multi-facetted department

Senior Associate Specialist wanted by DSOA in Dubai

Dubai Silicon Oasis Authority

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Dubai Silicon Oasis Authority
Dubai Silicon Oasis Authority

Posted Date: Apr 19, 2018
Expiry Date: May 24, 2018
Ref. JB3785090 Post Share Tweet
Senior Associate Specialist – Research & Support

Job Description
Support the planning and development of the organization’s long term and annual strategic plans.
Review established objectives, KPI’s and targets based on industry standards and provide recommendations.
Conduct market research, and identify industry practices that could be of added value to the organization, further challenging the status quo.
Recommend and develop needed communication tools in order to update Management on performance and other key information.
Continuously enhance the strategy management framework including performance management based on feedback received and recent market trends.
Suggest recommended areas for benchmarks to ensure organization is at par with the market and up-to-date with latest strategy and performance management trends.
Conducting the Society Perception, Competitor and Mystery Shopper studies.
Provide technical expertise to the Strategy section in other areas but not limited to survey planning & execution, benchmarking etc. to help achieve desired outcomes and enhance the way of working.
Oversee all innovation projects and inculcate the culture to bring about development both within the dept and the organization.
Skills
Outstanding business command of the English and Arabic languages (writing, reading and verbal).
Strong project management skills.
Advanced knowledge of MS Office package 2003/ 2007.
Ability to multitask and manage deadlines.
Excellent follow up, analytical and interpersonal skills.
Outstanding people management skills and a strong ability to lead and motivate teams.
Confident and assertive, yet friendly.
Ability to build and maintain strong rapport with colleagues across various levels in the organization.
Knowledge of latest trends and standards within strategy and performance management.
A high level of emotional intelligence.
Education
Strategy Management or Business Administration

DIRECTOR OF BUSINESS DEVELOPMENT – Waldorf hotel DIFC DUBAI

Waldorf Astoria hotel Dubai financial center

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Waldorf Astoria hotel Dubai financial center
Waldorf Astoria hotel Dubai financial center

DIRECTOR OF BUSINESS DEVELOPMENT – WA DIFC DUBAI
Waldorf Astoria Hotels & Resorts
A Director of Business Development will lead efforts to increase sales, revenue, reservations, and group and event marketing through the development of new and the expansion of existing business.

What will I be doing?
As Director of Business Development, you will lead efforts to increase sales, revenue, reservations, and group and event marketing through the development of new and the expansion of existing business. The Director of Business Development will train, coach, and continuously develop the Business Development Team. Specifically, a Director of Business Development will perform the following tasks to the highest standards:

Evaluate accurately hotel market mix and revenue forecasts
Review and analyse, in a proactive manner, rate and inventory management and strategy effectiveness
Lead effective efforts to coordinate strategies for group sales and to optimise conversion
Provide guidance for local marketing initiatives
Communicate Revenue Management Standards and best practices
Develops short, medium and long-term strategies for hotels through the Commercial Focus matrix and provide consultative support to other commercial support functions
Make recommendations to take full advantage of revenue opportunities
Train team members to understand key selling strategies and revenue management, including new tools, Key Performance Indicator (KPIs) tracking
Coach and develop the hotel-based Business Development Team, through objectives setting, personal development and succession plans
Prepare, analyse and write reports to outline business progress and opportunities
Assist with the account diagnostics process and validate conclusions for negotiated business and on-line sales strategies
Evaluate market demand by utilising available reports — both internal and external, including market share, market conditions, competitive pricing
Generate periodic updates on transient booking patterns
Maintain effective working relationships with all key suppliers
Recruiting, manage, train and develop the Business Development team
What are we looking for?

A Director of Business Development serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

A strong understanding of all commercial operations, including reservations, selling strategies across all business units and segments, account management, development of relationships within various source markets, establishment and maintenance of budgets, and revenue strategies and yield systems
Strong leadership skills with the ability to build relationships and influence at all levels
Excellent oral and written communication skills
Ability to communicate, verbal and in written form, effectively with Management and Ownership groups
Excellent organisation skills
Ability to work well under time pressure and/or demanding travel schedules
Excellent interpersonal skills and a full understanding of professional ethics, decorum and social skills required for extensive interaction with customers, investment owners and business partners
Ability to perform critical analysis
Strong experience in hospitality forecasting, pricing and inventory control
Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets
Strong people management skills
Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members

Outdoor sales & marketing exec wanted WALK IN INTERVIEW

Sales And Marketing Executive
Dubai > Jobs > Travel & Tourism > Details
Company Name: Excite Tourism LLC
Employment Type: Full Time
Monthly Salary: 2,000 – 3,999 AED
Benefits: Health Insurance
Minimum Work Experience: 2-5 Years
Minimum Education Level: Bachelors Degree
Listed By: Employer
Company Size: 11-50 Employees
Career Level: Mid-level
Listed by:
Description:
IMMEDIATE VACANCIES

A well reputed tourism company based in Dubai is looking for below individuals to strengthen their team.

OUTDOOR SALES & MARKETING EXECUTIVE

If you are a person with a good track record in similar industry with minimum of 3 years’ experience in Dubai, a self-motivated team player, a positive thinker and who is seeking to wide experience and expertise

Salary 4000 Per Month total package including basic salary, Accommodation & Transportation
And Plus, Incentives

Driving License is compulsory (UAE)

Preferable candidate will be female

Walk-In Interview

Date: 16th Apr 2018 to 30th Apr 2018 (Except Fridays & Public Holidays)
Time: 04 00 PM to 06 00 PM

Location: – Floor III, Office 306, Al Nakheel Building, Same Building as Caesars Confectionery, Zabeel Road, Next to Baby Shop – Al Karama, Dubai (UAE)