Sales Manager wanted at Ritz hotel – Abu Dhabi

ritz carlton hotel abu dhabi

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ritz carlton hotel abu dhabi
ritz carlton hotel abu dhabi

Job Number 18002AUP
Job Category Sales and Marketing
Location The Ritz-Carlton Abu Dhabi, Grand Canal, Abu Dhabi, UAE
Schedule Full-time
Relocation? Yes
Position Type Management
 
Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY
Responsible for proactively soliciting and managing group and transient sales opportunities. Manages the hotel’s segment sales effort. Actively up-sells each business opportunity to maximize revenue opportunity. Manages daily activities related to group and transient sales objectives. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow the account on behalf of the company.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area.

OR

• 4-year bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

• Works collaboratively with off-property sales channels (e.g., territory sales, company sales) to ensure group and transient sales efforts are coordinated, complementary and not duplicative.

• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.

• Develops relationships within community to strengthen and expand customer base for group and transient sales opportunities.

• Manages and develops relationships with key internal and external stakeholders.

• Provides accurate, complete and effective turnover to Event Management.

Conducting Daily Sales Activities that Achieve Department Goals

• Responds to incoming group and transient opportunities for the property that are outside parameters of the .

• Manages departmental budget, including group and transient sales.

• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

• Uses sales resources and administrative/support staff effectively.

• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

• Conducts data analysis and sharing of information on market conditions, competitors, client and industry changes, economic forecasts and trends.

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue

• Identifies new group and transient business to achieve personal and property revenue goals.

• Understands the overall market – competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the property based on market conditions and property needs.

• Monitors same day selling procedures to maximize room revenue and control property occupancy.

• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

• Maximizes total hotel revenue by working closely with Rooms and Catering departments.

Sales Manager wanted at Sheraton hotel – Sharjah, UAE

Sheraton Hotel Sharjah UAE

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sheraton resort hotel sharjah beach uae
sheraton resort hotel sharjah beach uae

Sales Manager (CIS)
Job Number 18001GVI
Job Category Sales and Marketing
Location Sheraton Sharjah Beach Resort & Spa, Sharjah
 
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

JOB SUMMARY

The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.

OR

• 4-year bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

• Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.

• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.

• Develops relationships within community to strengthen and expand customer base for sales opportunities.

• Manages and develops relationships with key internal and external stakeholders.

• Provides accurate, complete and effective turnover to Event Management.

Managing Sales Activities

• Participates in sales calls with members of sales team to acquire new business and/or close on business.

• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue

• Identifies new business to achieve personal and location revenue goals.

• Understands the overall market – competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the location based on market conditions and location needs.

• Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.

Marketing Coordinator wanted at W hotel – Dubai

w hotel dubai

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w hotel dubai
w hotel dubai

Job Number 180025GD
Job Category Sales and Marketing
Location W Dubai – The Palm, Dubai
 
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

Job Summary

The Marketing Coordinator will support the Marketing efforts lead by the Director of Marketing on strategic positioning of the hotel through several new and on-going initiatives; including but not limited to executing creative projects, working with suppliers, assessing partnerships and gathering cost information.

The Marketing Coordinator will work closely with the Marketing Manager to support efforts through brainstorming creative ideas, creating outstanding presentations & creative elements to assist revenue generating initiatives, and design of unique sales tools and collateral with guidance from the Director of Marketing.

Support the Brand, Marketing and Digital organization on implementation of marketing strategies.

Maintain an ongoing marketing activity and tactical promotion plan by coordinating the Marketing Team’s timelines to meet and anticipate needs of guests & clients via phone, email, personal interaction and as requested by Manager.

Together with the guidance and support of the Director of Marketing, ensure effective communication is maintained in line with marketing strategy and key messages.

Ensure that all activities are in alignment with marketing functions and properties are provided the support needed for successful implementation of the marketing plans for the Resorts.

Support direct managers including but not limited to editing, proofing, submitting and processing administrative duties, collaterals and presentations.

Responsible for executing marketing /digital activities as assigned based on key initiatives and strategies.

Provide supplemental support and content for Social Media channels based on event calendar.

Promote awareness of brand image internally and externally and ensure full compliance with all Marriott / Brand Marketing standards & programs.

Director, Global Sales wanted at Marriot corporate – Dubai

Marriott Marquis Hotel Dubai logo

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Marriott Marquis Hotel Dubai logo
Marriott Marquis Hotel Dubai logo

Job Number 180024Y9
Job Category Sales and Marketing
Location Middle East GSO, Dubai, United Arab Emirates
 
Schedule Full-time
Relocation? Yes
Position Type Management

JOB SUMMARY
The role of the Director, Global Sales – UAE (United Arab Emirates) is to maintain effective financial performance by ensuring that profitable sales are generated and operational controls are in place within a sales engine of the Global Sales Organization (GSO). Additionally, the Director, Global Sales – UAE (United Arab Emirates) is to support the GSO vision and mission by providing business support and operational excellence to a team of GSO Sales Professionals in the UAE. The position provides leadership and management oversight to sales professionals whose activities are specifically focused on areas such as a business segment (corporate, wholesale, intermediary) unique revenue stream, strategic and total account management, customized client support or specific geographic area (UAE). The position directs and leverages Marriott resources to support the achievement of revenue targets and financial performance. This position is also responsible for leading and directing the UAE corporate and intermediary sales team in the processes of strategic account management and team-based sales as well as partnering with the area sales, distribution and revenue teams.

CANDIDATE PROFILE
Education and Experience Preferred
6+ years sales and marketing experience required.
Team management experience strongly preferred.
Has validated experience – recognized as an expert in specific business segment(s), functional area(s), and/or geographical area(s).
Excellent professional relationships with the main influencers within their area of expertise.
CORE WORK ACTIVITIES
The following are specific responsibilities and contributions critical to the successful performance of the position:

Strategic Account Management:
Act as customer advocate by understanding GSO customer’s requirements, expectations and needs; removes barriers to business solution development.
Develops relationships with outside vendors and strategic partners in an effort to expand exposure of Marriott brands to internal and external customers.
Pursues opportunities to capitalize on strengths and market conditions, and to counter competitive threats.
Stays abreast of developments in the areas of Strategic Account Management and Team-Based Sales in order to provide relevant direction.

Business/Financial Management:
Determines ROI on sales opportunities.
Assists GSO Leadership in developing overall business strategies for the department; reviews and manages controllable expenses as appropriate.
Demonstrates working knowledge of legal issues within industry.
Directs regular reporting activities associated with account tracking, spending data, department revenue, profitability analysis, etc.
Ensures effective measurements of process and outcomes of business and account plans.
Oversees the use and maintenance of internal systems.
Positioned as the Subject Matter Expert in matters related to the specific area of expertise.
Prepares for and facilitates productive meetings.
Responsible for facilities/office management as needed.
Supports operating budgets and sales targets to support the GSO business plan.
Works with Revenue Management and other Functional Areas to assist in the development of business segment, revenue stream and/or geographical area sales strategies.

Organizational Excellence:
Acts as project manager for ad hoc or recurring needs of the department, responsible for satisfactory and timely delivery of outcome.
Demonstrates a solid, working knowledge of the functional area business’, and leveraging this to provide maximum profitability for Marriott.
Establishes guidelines for, measures, monitors and evaluates Marriott and GSO processes, policies and procedures.
Orchestrates departmental resources across organizational boundaries to create cross-functional business-to-business relationships.
Positioned as a knowledge provider in matters of industry and business to their clients and their internal constituents.
Supports accomplishment of department and its account initiatives through active participation in issue resolution.

Market Integration & Leadership:
Assists people from diverse cultures and backgrounds to effectively contribute and succeed in the GSO and its cross-functional teams.
Develops strong working relationships to maximize Marriott benefits, advising on issues relative to customer/segment/geographical needs and proactively developing strategies that complement market-based initiatives.
Establishes and maintains an active role within industry organizations.
Maintains an influential presence among customers and internal constituents by providing education and training to both audiences across a wide range of relevant industry, business and/or geographical interests.
Provides effective orientation and training on GSO for new market/field associates.
Supports Marriott culture based on shared values of associate and customer satisfaction.

Key Account Manager wanted at Rotana corporate – Dubai

Rotana HQ Abu Dhabi logo

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Rotana HQ Abu Dhabi logo
Rotana HQ Abu Dhabi logo

Expiry Date: 2018/09/29
Ref. JB3804520
Sales – Key Account Manager – Corporate
National Sales Office – Dubai & Northern Emirates
 
Job Description
We are currently seeking for passionate and dynamic guest focused Sales & Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Key Account Manager, you are responsible to source, solicit, negotiate and handle all accounts within your assigned portfolio. The role involves implementing and executing all sales action and to take additional responsibilities and projects as assigned, whereby it will include key responsibilities such as:
 
• Ensure comprehensive and complete coverage of own portfolio, covering all levels of accounts’ for a comprehensive client servicing, achieving targets and maximum productivity in your portfolio of accounts

• Generate and maintain customers of defined accounts / areas through sales activities (face to face sales calls, telephone calls, entertainment)

• Ensure that the response to any business request is actioned within 24 hours in order to avoid customer complains

• Provide feedback on changing marketing conditions, including trends in the competition in order to understand better market trends and change possible selling strategies

• Maintain an up to date account and contact database and special client needs in order to understand better the requirements of the clients

• Closely monitor accounts revenue and business production of own corporate portfolio to maximize up selling opportunities, to review direct competition and to conduct regular research

• Attend major events as requested in order to promote Rotana

Skills
Education, Qualifications & Experiences

You should be holding a bachelor degree in sales and minimum two years post graduate work experiences, ideally within the hotel industry. You must be a computer literate with excellent presentation skills and highly sophisticated communication skills, written and oral with proficiency in English is essential.

Growth Support Manager wanted at SERCO – Dubai

Serco logo

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Serco logo
Serco logo

Reporting to: Business Development Director, Serco Middle East
Division / Function: Growth
Base location: Rolex Support Office, Dubai
Job ID: N/A (Current holder in post)
Job Family: Business Development
Grade: 18
Key purpose
The key purpose of this role is to support and in some areas lead SME’s Growth community and the Sectors with business growth initiatives including:

To support Sectors with the development and implementation of roadmaps for strategy implementation.
To lead SME’s solution development function.
To support with the development of new products and service offerings.
To support the implementation of SME’s Strategic Account Program for both existing and new clients.
To lead SME’s Client Insights program.
To support the business with pipeline management and sales performance reporting.
To provide ad-hoc support to SME’s Growth community and to the Sectors on sales support activities.

The role reports to the Business Development Director, Serco Middle East.

Reason for role

This role was created to ensure that SME’s growth community and the Sectors have the necessary tools and support to growth the business. The role will ensure that there is structure (planning, development and reporting) across all sales activities within the Division.

Structure and reporting relationship

The role holder reports to the Business Development Director.

Based on the specific requirement of the role

Key accountabilities

Main responsibilities:

General

To actively support the Growth community and the Sectors with business growth initiatives beyond only bidding in line with the Divisional strategy and business objectives, and in accordance with regional and Group governance processes.

Growth Strategy Implementation

To support the Sectors with the development and implementation of a roadmap for strategy implementation, acting as a PMO and support function.
To work with account leaders and front-end BD team on a framework to manage/monitor/report on existing and targeted accounts, leveraging the previously used blue sheets.
To develop presentations, collateral and other materials to support the Sectors with their strategy implementation.
To support the Sectors with solution development for their opportunities.
To provide input into the reporting requirements of the Growth function.
To support the function with pipeline reporting, monitoring and analysis.
To support the Growth Support Director in strategy implementation strategy activities when and as required.

Solution Development

To identify effective, efficient and repeatable business strategies and solutions, through proactive collaboration with Serco business units and other divisions.
To act as a bridge between the front-end BD team and the Bidding engine, to:
Identify gaps within Serco’s current solution development process and target key areas for improvement;
Identify best practice solutions and innovations from across Serco Group and even Serco’s competitors;
Ensure BD team engage with clients pre-RfP release to help shape the RfP in Serco’s favour and to promote Serco’s capabilities;
Support BM team in preparing solutions and define the strategy in advance of Gate 3;
Collate, store and update Serco solution processes, collateral and tools to support the solution development of the bid teams.

Strategic Account Management

To support the MD Growth, Business Development Director, MDs and Client Directors in:

Implementing SME’s Strategic Account Leadership Program for both existing and new clients.
Developing client presentations, reports and other collateral.
Supporting with solution development for key opportunities.
Lead SME’s Client Insight Program.

Market Insights and Intelligence

To support the Business Growth Analyst in the delivery of the Market Insights and Intelligence function.
To provide ad-hoc market analysis and reporting support.
To lead the Market Insights and Intelligence Function in the absence of the Growth Support Analyst.

Bidding

As needed by the business, to lead complex bids (in the capacity of the Senior Bid Manager) through the development of innovative solutions to meet Client requirements and SME’s business objectives.

Essential qualifications

The ideal candidate will be of graduate calibre preferably holding a Bachelor’s degree. They should have bidding, business development and commercial experience having worked on complex business opportunities / bids.

They should be a strong team manager and have practical experience of leading a team to successfully deliver in complex and demanding environment. They should have previously worked in a diverse, multi-cultural multinational corporate organisation and with experience in cross-functional leadership.

They will have experience of:

Managing complex business opportunities;
Developing and implementing change programmes and business enhancement initiatives;
Developing complex technical, commercial and financial bid solutions;
Undertaking market research;
Working with key internal and external business stakeholders;
Managing complex Governance processes;
Operating in the GCC;
Client engagement and presentation.
They should possess a commercial and pragmatic approach to providing strategic growth solutions with the ability to liaise in a professional and persuasive manner with staff at all levels in the organisation portraying a high level personal presence and credibility. They should be confident operating within a client-facing environment and possess strong relationship building skills.
Excellent negotiation, communication (written and verbal) and analytical skills with ability to assimilate information quickly in a commercial manner is essential. They must be fluent in English (reading, writing and speaking). Arabic would be advantageous although not essential.
They should have excellent proven project management and organisational skills; be detail oriented with the ability to handle multiple priorities and meet demanding deadlines and schedules. They must have the ability to collaborate effectively with cross functional teams and work in a geographically dispersed environment. Good judgment and decision-making skills are essential.

Essential technical and professional skills and knowledge

Key competencies:

Ability to develop technical, financial and commercial bidding solutions.
Ability to improve business processes and roll out change programmes.
Adaptable and flexible approach to team engagement.
Strong proposal and business case writing skills.
Strong verbal and numeric skills.
Ability to think strategically and balance long- and short-term operational priorities.
Ability to manage multiple competing priorities within own workload effectively.
Ability to solve problems and complex issues in a timely manner.
Understand and interpret customer needs.
Good team worker, reliable and able to rapidly establish a high degree of trust, rapport and gain co-operation from the bid team.
Strong attention to detail; maintaining high standards for delivery, quality and accuracy.
Confident and articulate in all communications i.e. face-to-face, telephone and written communications.
Confidence to deal with all levels of seniority and the ability to adapt communication and messages to different audiences.
Self-motivated, self-disciplined and having the ability to work to tight deadlines, including some late working.
Demonstrates strong commercial acumen and ability to gather information to support commercial decisions.
Highly competent in MS Office software and relevant tools such as Project, Visio, etc.

Essential experiences

10 years + experience across key skills identified
Must possess creative skills associated with strong technical, commercial and financial background
Good understanding across all sectors to be able to measure performance and challenge decisions.
Excellent interpersonal skills, with the confidence to approach people at all levels of seniority.
Self-motivated and enjoy working to targets.
Good relationship and networking skills.
Articulate, confident communicator and presenter.
Excellent people management skills.
Thrive in a pressurised target driven environment.
Commercial knowledge to analyse market data and identify new opportunities.
Strong team player, but equally good at taking initiative.
Ability to operate within the ethics and values of the Serco Group.
Able to operate at a senior/strategic level in wider Serco Group.

Business Analyst wanted at FlyDubai

flydubai logo

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flydubai logo

ref: 18000289
The Business Analyst will support the customer experience team and business stakeholders with data analytics from customer feedback. The insights should be accurate, reliable, regular and easy to understand to support business decisions and prioritise change where improvement in the customer journey is required

Key Activities
1. Create surveys using survey tools in English, Arabic and Russian to understand service feedback
2. Manage distribution of emails with relevant surveys and frequency
3. Extract and review data to create insights and trends to help prioritise change and improvement if necessary
4. Challenge anomalies and action additional surveys to have greater in-depth and understanding, if needed
5. Create business insights from audit and time motion studies data to prioritise changes from business stakeholders. These to be presented creatively for maximum impact and action.
6. Review weekly inflight entertainment data from Lumexis software to understand customer feedback and create effective insights from this data for stakeholders
7. Create weekly dashboards for senior management with qualitative, quantitative and net promoter scores

8. Create suite of presentation slides to support the customer experience team for consistency
9. Research on other airlines or new products as required to ensure that we maintain an innovative understanding of trends and products

Qualifications:

MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS

Minimum Qualification

• Bachelor’s degree in Business Studies (with quantitative emphasis), Information Systems, Statistics, Econometrics, Computer Science or related field

Experience

• Minimum of 2 years’ of working experience in a Web Analytics and Business Intelligence field. Preference will be given to those with Airline experience.

• 1-2 years of experience using statistical analysis software

Knowledge / Skills

• Proficiency to work with data and have no fear of big data

• Tableau software or other display metrics software

• Knowledge and understanding of customer impact and cost to business when service delivery fails

• Survey tools knowledge (Clicktools)

• Salesforce knowledge desirable

• Data analytics tools and understand multiple data multiple feeds and sources

Additional Requirements

• Aptitude and passion to work with data from multiple sources and large volumes of data

• Absolute accuracy and attention to detail

• Appreciation that accurate data drives business decisions

• Ability to identify trends and where required create greater understanding with additional research

• Appreciation to constantly improve the customer journey and ensure insights help this cause

• Demonstrated ability to manage multiple projects and tasks efficiently and on time

• Ability to work in a team and share information

• Prepare reports for stakeholder to report progress and share achievements

• Ability to create presentations that are creative and work within the confines of our brand

Marketing Executive wanted at Renaissance hotel – Dubai

Renaissance Dubai Hotel Downtown Dubai

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Renaissance Dubai Hotel Downtown Dubai
Renaissance Dubai Hotel Downtown Dubai

Job Number 18001XTD
Job Category Sales and Marketing
Location Renaissance Downtown Hotel, Dubai, Dubai, UAE
 
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask “why” when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place. You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it’s a place to discover, a place in the world with style like yours. That’s why we’re not just looking for anyone. We’re looking for someone like you.

Job Summary

Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Transmit information or documents using a computer, mail, or facsimile machine, including proofreading and editing written information to ensure accuracy and completeness. Enter and locate work-related information using computers and/or point of sale systems.

Director of Events wanted at Lapita resort hotel – Dubai

Lapita Hotel Dubai

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Lapita Hotel Dubai
Lapita Hotel Dubai

Job Number 18001AYC
Job Category Sales and Marketing
Location Lapita, Dubai Parks and Resorts, Autograph Collection, Dubai
Schedule Full-time
Relocation? No
Position Type Management

Job Summary
Functions as the strategic business leader of Event Management, including the departments of Event Planning and Operations. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position has overall responsibility for executing all hotel events with a seamless turnover from sales to operations and back to sales. Ensures the team meets the brand’s target customer needs, ensures associate satisfaction, focuses on growing event revenues and maximizes the financial performance of the department. Develops and implements hotel-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property associates and provides a return on investment to the owner and Marriott International.

Job Core Activities
Exceeding Customer Expectations – Providing services that are above and beyond for customer satisfaction and retention.
Demonstrating Leadership – Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Improving Service – Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Achieving/Exceeding Goals – Achieving and exceeding goals including performance goals, budget goals, team goals, etc.
Developing and Building Teams – Encouraging and building mutual trust, respect, and cooperation among team members.
Communicating with Supervisors, Peers, or Subordinates – Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Create and Maintain Relationships with Clients – Reach out to clients to help manage the business process, set and meet client expectations and deliver according to the budget.
Modeling Appropriate Behaviors – Serving as a role model to demonstrate appropriate behaviors.
Communicating Information Timely – Informing and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
Organizing, Planning, and Prioritizing Work – Developing specific goals and plans to prioritize, organize, and accomplish your work.
Coaching and Developing Others – Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Guiding, Directing, and Motivating Subordinates – Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Improving Profit – Developing means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.
Making Decisions and Solving Problems – Analyzing information and evaluating results to choose the best solution and solve problems.
Maintaining Balance Between Profit and Service Satisfaction – Estimating cost and benefit ratio, maintaining balance between profit and service satisfaction.
Job Specific Tasks
Develops an Event Management strategy that is aligned with the brand’s business strategy and leads its execution.
Ensures that regular, ongoing communication is happening in all areas of event operations (e.g., BEO meetings, pre-event briefings, staff meetings, food and beverage team, culinary team).
Communicates a clear and consistent message regarding departmental goals to produce desired results.
Identifies key drivers of business success and keeps team focused on the critical few to achieve results.
Ensures integration of departmental goals in game plans.
Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary
Researches and analyzes new products, pricing and services of competition.
Introduces ideas to leadership team to enable property to remain competitive.
Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts.
Encourages calculated risk-taking to generate incremental revenue and deliver excellent guest service.
Ensures the hotel is apprised of all groups that will impact hotel operations.
Works directly with major groups when high profile and financial impact will be significant (limited instances).
Oversees event planning team (BEO/Resume writers).
Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the hotel.
Ensures meeting space and corresponding heart of the house areas are cleaned and maintained.
Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines.
Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.
Works with culinary team to ensure compliance with food handling and sanitation standards.

Director of Marketing wanted at Lapita resort hotel – Dubai

Lapita Hotel Dubai

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Lapita Hotel Dubai
Lapita Hotel Dubai

Job Number 18001KQL
Job Category Sales and Marketing
Location Lapita, Dubai Parks and Resorts, Autograph Collection, Dubai
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Lapita is a Polynesian themed hotel, located in the heart of Dubai Parks and Resorts. A hotel which is dedicated to families and friends who want to stay close to all the activities that the theme parks will be offering. With 504 rooms, including 60 suites and 3 villas, Lapita is the perfect relaxation point after a day of adventures and fun. Part of Marriott’s Autograph Collection this amazing hotel offers five food and beverage outlets, two outdoor pools and a lazy river, a spa and health club, Luna & Nova Kids & Teens Club as well as meeting and event facilities. The hotel’s name was inspired by the pre-historic Pacific Ocean people and their journey and settlement into the Islands ( the Lapita movement ). The design draws its inspiration from the exotic Polynesian tropical landscapes, featuring Polynesian flowers, lagoon-style pools, and themed activities.

Marriott’s Autograph Collection features a select group of upscale and luxury independent partner hotels, each with its own distinct personality, experience, style and features. Located in major cities and desirable destinations around the world, Autograph guests favor hotel stays that reflect their own unique and personal styles. Be a part of our team and deliver an innovative guest experiences that resists predictability.

JOB SUMMARY

Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.

OR

• 4-year bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.

CORE WORK ACTIVITIES

Supporting Developing & Executing Sales Strategies

• Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.

• Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.

• Assists with the development and implementation of promotions, both internal and external.

Maximizing Revenue

• Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).

• Recommends booking goals for sales team members.

Managing Sales Activities

• Monitors all day to day activities of direct reports.

• Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.

• Participates in sales calls with members of sales team to acquire new business and/or close on business.

• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Analyzing & Reporting on Sales and Financial Data

• Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals.

• Assists Revenue Management with completing accurate six period projections.

• Reviews sales and catering guest satisfaction results to identify areas of improvement.

Marketing Officer wanted at Etihad airways – Abu Dhabi

Etihad airways UAE

APPLY HERE

Etihad airways UAE
Etihad airways UAE

Let your career take off with the World’s Leading Etihad Aviation Group.
 
An exciting opportunity to join the Commercial Marketing team as a Marketing Officer has arisen. As Marketing Officer you will support the Regional Marketing Manager in planning and implementing marketing campaigns for the assigned region / market by driving regional marketing campaign/activities.

This role will unlock opportunities for you, enabling you to further develop your expertise within a progressive culture where a huge emphasis is placed on investing in the best talent.
 
JOB ACCOUNTABILITIES
 
Assist the Regional Marketing Manager in developing marketing plans and campaigns for assigned region/market Analyze and review data on the region’s customer segmentation and past performance to ensure activities are target to the right customer segments on the right channels.
Support the roll out of centrally-led marketing campaigns (brand awareness and tacticals) within the assigned region/market

Develop campaigns targeting consumer / tourism / trade using joint marketing funds with partners or agents
Follow all relevant policies, processes and procedures so that work is carried out in timely manner and under governance
Implement the day-to-day standard operations assigned to ensure compliance with the established standards and procedures
Monitor campaign performance and report to management against set KPIs
The role will operate in a high pressure environment to respond to the business needs with reduced lead times. Requirement to travel within the assigned region/market.

Experience:

Bachelor’s Degree in Business Management and/or Marketing
A minimum of 3 years in product and/or consumer marketing within international corporations (travel, retail, eCommerce, FMCG).
Proven track record in successfully managing digital campaigns from brief to results/learnings.
Extensive experience in building reports, analysing campaign metrics and transforming them in recommendations suitable for upper management.
Good understanding of emerging trends in digital marketing and new media for digital marketing
Strong analytical skills and data-driven thinking
Highly creative with experience in identifying target audiences and developing digital campaigns that engage, inform and motivate.
Must be a self-starter who can prove the ability to operate in a challenging environment and with multi-cultural teams.
A strong understanding of the media landscape and online distribution channels in the Middle East
Ability to communicate with multiple internal and external stakeholders, both regionally and globally, across multiple business units and functions
Excellent communication and presentation skills (verbal & written)
Solid understanding of target audiences, positioning, branding and advertising methodologies.
Strong project management skills
High computer literacy with good knowledge of MS Office applications
About Etihad Aviation Group

Headquartered in Abu Dhabi, the Etihad Aviation Group is a diversified global aviation and travel group with a business model driven by partnership and an innovative approach to growth. Etihad Aviation Group comprises five business divisions – Etihad Airways, the national airline of the United Arab Emirates; Etihad Airways Engineering; Etihad Airport Services; Hala Group; and Airline Equity Partners. For more information, please visit: etihad.com.

About Etihad Airways

From its Abu Dhabi base, Etihad Airways flies to 100 international passenger and cargo destinations with its fleet of 115 Airbus and Boeing aircraft. Etihad Airways, the national airline of the United Arab Emirates, was established by Royal (Emiri) Decree in July 2003, and in 2017 carried 18.6 million passengers. For more information, please visit: etihad.com, follow @EtihadAirways on Twitter and join Etihad Airways on Facebook.

Assistant Manager wanted by Marriott hotel Abu Dhabi

marriott hotel Abu Dhabi al forsan

APPLY HERE

marriott hotel Abu Dhabi al forsan
marriott hotel Abu Dhabi al forsan

Job Number 18001KRY
Job Category Sales and Marketing
Events Booking Centre – Assistant Manager
Location Marriott Hotel Al Forsan, Abu Dhabi, UAE
 
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
 
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Job Summary

Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing). Assist management in training and motivating employees; serve as a role model.

Graphic Designer wanted by Crowne Plaza hotel – Dubai

crowne plaza dubai front entrance

APPLY HERE

crowne plaza dubai front entrance
crowne plaza dubai front entrance

Graphic Designer/ Restaurant & Bar Marketing Specialist – Crowne Plaza Dubai-Deira
Job Number DUB004813
Description
There’s nothing complicated about dealing with business people.
They’re just people. Doing business.
By day, international marketing superhero. By night: fluffy bath robe and a box set.
 
Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing for the ‘big pitch’ over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.

Join us as an Graphic Designer/R&B Marketing Specialist at Crowne Plaza Dubai – Deira. You’ll have ambition, talent and obviously, some key skills. Reporting to the Director of Food and Beverage, the Graphic Designer will be responsible for assisting the F&B and Sales department in developing, designing and creating print and digital marketing materials.

As a Graphic Designer / R&B Marketing Executive, you will work under the Director of Food and Beverage to develop and implement the marketing plan and activities for the hotels to increase brand awareness, communicate promotions to all relevant target markets and address hotels’ business needs. Your role will encompass working across a number of formats and communication portals including printed and online marketing literature, websites, landing pages, presentations (both internal and external), direct mail and Hotels’ advertising campaigns. Assist in maintaining an effective working relationship with all members of target media, electronic and print, local, national and international to encourage and maximize coverage of all events and promotions. Respond to media enquiries when approached for comments and/or reports. You will also create innovative and consistent communication designs for marketing and communications materials including: print, presentations, digital and events. Provide graphic design ideas and execute all the design requests.Design, build and maintain micro sites, landing pages and blogs. Create and edit digital clips. Build photo database and photographing campaigns.Create HTML newsletters and e-marketing communications, staying abreast of design trends to improve deliverability and also create, develop and market key events for the hotels, especially during key business periods.

 

Qualifications
For this role you will have thorough knowledge of print design and the printing process. A vast knowledge of the CS Packages including Photoshop, Illustrator and InDesign are vital. Confident using SLR digital photography and image composition are beneficial, image retouching is crucial. Advanced understanding of digital editing software such as After Effects and Premiere Pro are essential. Confident in designing and building sites using word press and web developing programmes. A good knowledge of web editing software HTML, CSS and Dreamweaver. Developing, articulating and negotiating ideas. High standards in regards to quality and attention to detail

Marketing manager wanted by ADCB bank – Abu Dhabi

ADCB bank Abu Dhabi logo

APPLY HERE

ADCB bank Abu Dhabi logo
ADCB bank Abu Dhabi logo

Expiry Date: 2018/08/18
Ref. JB3811035
Manager – Merchant Alliances
Job Description
To initiate, maintain and grow relationships with key merchant partners in order to deliver the best exclusive offers and promotions to ADCB retail customers, increase product uptake and build customer loyalty

Key Merchant Partnerships
Identify, research and implement specific, relevant and targeted ‘offers’ to identified customer segments across consumer banking products in order to increase the offerings of retail banking in alignment with customer needs and increase the uptake of products

Work in collaboration with product and segment managers to implement the promotions and events with the objective of increasing the coverage of the ‘Touchpoints’ programme amongst different categories of merchants

Assist in project for launch and growth of online redemption portal and new point of sale machines for Touchpoints redemption to provide accessibility for users

People Management

Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximise own and employee contribution to business performance

Organise and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems

Policies, Processes, Systems and Procedures

Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders

Continuous Improvement

Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programmes and projects in line with the bank’s standards

Customer Service

Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions

Skills
EXPERIENCE, QUALIFICATIONS & COMPETENCIES

Minimum Experience:

At least 8 – 10 years of experience in a bank with at least 3 – 4

years of experience directly related to merchant

partnerships/loyalty marketing programmes in a retail

environment

Minimum Qualifications:

Bachelor’s Degree in Finance or Marketing

Professional Qualifications:

Qualification in Banking Product Management

Knowledge and Skills:

Experience in setting up alliances with merchants

Industry knowledge and network

Knowledge of web channels and technologies

Content management tools

Online marketing and social media strategies

Planning, analytical and time management skills

Written and spoken English

CLUSTER REVENUE MANAGER wanted by Hilton hotel – Dubai

hilton dubai jumeirah

APPLY HERE

hilton dubai jumeirah
hilton dubai jumeirah

Job Summary
A Cluster Revenue Manager manages the hotel sales and marketing plans by recommending growth efforts, monitoring progress, and ensuring that the hotel is competitively positioned within the local marketplace.
 
As Cluster Revenue Manager, you are responsible for analysing and presenting financial data that will help the Sales and Senior executive teams to make well-informed decisions about potential new business and the market, in general.

Manage and lead the Team through day-to-day operations, as well as strategically guide the Revenue department to achieve Team and organisational goals
Ensure yield exemptions are investigated and analysed and new business opportunities are identified

Gather and analyse statistics, yield information and all other relevant information in order to identify potential new business, markets and trends, and to minimise risk
Prepare a three-month market segment outlook and maintain on a daily basis by monitoring actual results versus forecast for plan achievement
Complete and analyse month-end reports
Outline risks and opportunities relative to meeting rooms versus Guest room availability to present at weekly meetings
Record and analyse all refused, lost, cancelled and wait listed business for both Guest rooms and Conference and Banquet (Conference and Banquet) meeting space
Ensure effective information gathering and analysis is conducted in order to identify and maximise on all possible opportunities and minimise any risks
Ensure Team Members have current knowledge for all relevant processes, policies and promotions, as necessary, to perform their duties
Manage staff performance in compliance with company policies and procedures
Recruit, manage, train and develop the Revenue Team
What are we looking for?

A Cluster Revenue Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure and under own initiative
Previous experience in sales role with the ability to close a sale
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Knowledge of local market
Knowledge of hospitality
Passion for sales and for achieving targets and objectives
Degree level qualification in a relevant field

Merchandising Manager wanted by Marriott HQ – Dubai

Marriott Marquis Hotel Dubai logo

APPLY HERE

Marriott Marquis Hotel Dubai logo
Marriott Marquis Hotel Dubai logo

Job Number 18001KQW
Location Dubai Area Office, Dubai,

The position supports the creation, implementation and maintenance of programs, services and solutions designed to support the sales organization and to provide value and drive revenue. This position will also support the Regional Director – Luxury Sales and the team in meeting all administrative needs and activities to facilitate the efficient operation of the department. This position further provides secretarial support to the HOD and represent them as required in communications by phone, letter and email and regular visitors. The Merchandising & Admin Manager further supports the implementation of Luxury Sales strategies ensuring sales efforts are effectively integrated as per Brand Voice. This person monitors and executes relevant sales activities and initiatives as assigned. He/ she ensures that all activities are in alignment with the GSO functions and team members as well as Luxury properties are provided the support needed for successful implementation of the sales plans across the region.

CANDIDATE PROFILE

Education and Experience
• College degree.
• Ideally minimum 3 years of Hotel sales experience.
• Excellent Microsoft Office software skills (Word, Access, Excel, PowerPoint)
• Language Requirements: High proficiency (speaking, reading and writing) in English is a must.
• Previous administrative/secretarial experience is a must.
• Previous sales knowledge & basic account management experience is a must.
• Preferably experience is gained working with a senior role or multiple stakeholders.
• Highly organized, punctual and fast paced to cope within a multicultural environment.

Preferred Skills
• Strong communication skills (verbal, listening, writing).
• Advanced user of Outlook, Word, Excel, PowerPoint, Marriott International tools experience is a plus.
• Self-dependent and able to take initiatives with high innovation capabilities.
• Excellent typing speed and accuracy of spelling and grammar, layout and content formation essential.
• Highly organized, detailed- and result-oriented and efficient approach required.
• Ability to manage varying needs and prioritizing to ensure best business results.
• He/ she possess a passion for new learning experiences, and applying these new materials to the job.
• Ability to collect and organize information using logical and methodical manner, recognize and examine the patterns in multifaceted data, identify implications and draw appropriate scenarios that would best suit any given situation.
• Capable of being creative, flexible, resourceful and inventive in all aspects.

CORE WORK ACTIVITIES
The following are specific responsibilities and contributions critical to the successful performance of the position:

Sales:
Supports GSO – Luxury team with the following:
• Handle emails and respond to clients and accounts support when needed.
• Support and qualify new accounts/prospects as assigned.
• Manage non-CPA accounts during the qualification process.
• Support properties within the Luxury portfolio with GSO related initiatives/activities.
• Develop and build positive relationships with the internal stakeholders.
• Sales reporting and analysis for the GSO team.

Business/Financial Management:
• Acts as project participant for ad hoc or recurring needs of the department, responsible for satisfactory and timely delivery of outcome
• Demonstrates working knowledge of functional specialty.
• Monitors and evaluates GSO office processes and procedures; recommends improvements as appropriate.
• Effectively uses and maintains internal systems.
• Supports vendor/supplier relationships.
• Prepares for and participates in productive meetings.
• Responsible for facilities/office management as needed.
• Supports operating budgets and revenue targets to support the GSO business plan.

Group Merchandising Sales Support:
• Merchandising groups for GSA & GSO through SFA system for Marriott brands/ hotels globally.
• Responsible for Preparing Groups report every Period & achieving groups target for GSA & GSO team.
• Coordinates group merchandising and ensures that we convert sales opportunities as per the stated goals.
• Share Group related updates and promotions with the GSA & GSO network.
• Support the hotels to match their pricing strategy for groups.
• Setting forecast and strategy with the direct supervisor to achieve groups targets.
• Sharing the budget for groups with GSA & GSO and analyze each Market to achieve their target.
• Manage leads on different tools (e.g. SFAWeb, fax, email, websites, Convention Visitor’s Bureau, etc).
• Provide ISAC/SFAWeb & CI/TY support, including data input and report generation, as required.
• Monitor lead volume of each Sales Manager.
• Handle team member and internal stakeholder requests.
• Respond to customer requests and send general correspondence in a professional and timely manner.
• Compile data and create reports from Marriott internal data sources (e.g. MRDW, SFAWeb, MarRFP database).

Administration:
Supports all discipline team members and therefore needs to be extremely efficient and professionally skilled in:

• In charge of all office Admin requirements.
• Preparing documents using Word, Excel and PowerPoint applications.
• Should have a high and accurate dictation and typing speed.
• Files and forward traces a variety of documents, appointments etc.

Director of Operations wanted by Lapita resort hotel – Dubai

Lapita Hotel Dubai

APPLY HERE

Lapita Hotel Dubai
Lapita Hotel Dubai

Job Number 18001HF1
Location Lapita, Dubai Parks and Resorts,Dubai,UAE

JOB SUMMARY
Functions as the strategic business leader of the property’s Hotel Operations. Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment.

CANDIDATE PROFILE
Education and Experience
• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR
• 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

CORE WORK ACTIVITIES
Managing Profitability
• Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
• Analyzes service issues and identifies trends.
• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
• Works with hotel management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.

Managing Revenue Goals
• Monitors hotel operations sales performance against budget.
• Reviews reports and financial statements to determine hotel operations performance against budget.
• Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
• Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.

Leading Operations and Department Teams
• Champions the brand’s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.
• Develops systems to enable employees to understand guest satisfaction results.
• Communicates a clear and consistent message regarding departmental goals to produce desired results.

Managing the Guest Experience
• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
• Responds to and handles guest problems and complaints.
• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.

Managing and Conducting Human Resources Activities

 

Assistant Manager wanted by Marriott hotel – Abu Dhabi

marriott hotel Abu Dhabi al forsan

APPLY HERE

marriott hotel Abu Dhabi al forsan
marriott hotel Abu Dhabi al forsan

Job Number 18001KRY
Job Category Sales and Marketing
Asst. Manager – Events Booking Centre
Location Marriott Hotel Al Forsan, Abu Dhabi, Abu Dhabi,
 
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Job Summary

Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing). Assist management in training and motivating employees; serve as a role model.

Sales Manager wanted by JA Resorts & Hotels in UAE

jebel ali beach hotel lobby dubai

APPLY HERE

Sales Manager – MICE
Job Summary: To achieve and surpass agreed personal and team targets through effective selling, joint marketing management and development of existing and new business opportunities for JA Resorts & Hotels.
Duties and Responsibilities
Sell all JA Resorts & Hotels to MICE and Event Companies.

Identify and manage sales opportunities for MICE and Event Companies.
Attend and participate in any meetings (department, communications etc.) as and when required.
To present monthly reports detailing activities undertaken and future plans in line with departmental budget.
Always be aware of occupancy levels forecasts.

Develop a coherent plan for each of your key clients.

Give professional guidance and support to sales executives and colleagues.

Provide clear and precise written communications to your clients and colleagues.

Remain up to date with local and regional developments.
Supervise the work of the team to ensure adherence to quality standards, deadlines, and proper procedures are followed, correcting errors or problems.

Contribute to a team-oriented and associate-oriented company culture.
Ensure that performance appraisals are up to date, carried out proficiently and in a timely manner.

Experience and Skills
College/University Degree or equivalent
3 to 5 years’ experience in UAE
Advance – Microsoft Office
Proficient in English

CLUSTER REVENUE MANAGER wanted by Hilton HQ in Dubai

APPLY HERE

What will I be doing?
Ensure that sales and pricing strategies are based on sound commercial judgement through effective analysis and reporting
Ensure professional and efficient utilization of all systems, in line with company best practices and standard operating procedures
Ensure effective information gathering and analysis is conducted in order to identify and maximise on all possible opportunities and minimise any risks

Ensure that relevant hotel and above-hotel commercial team members are actively engaged in all revenue decisions by maintaining regular communication to effectively implement, drive and review optimal strategies and controls
Integrate with other functions to ensure we exceed our customer’s, owner’s and shareholder expectations

Ensure all Best Practices and Standard Operating Procedures are followed to capitalise and maximise revenue potential and market share.
To utilise systems, tools and reports in the prescribed way to ensure all revenue management decisions are supported with relevant data analysis.
Follow Best Practice and Standard Operating Procedures for the RMCC to ensure all commercial decisions are supported by appropriate data analysis.
Feed ideas and suggestions into Senior Team of Revenue Management Consolidated Centre to strive for constant improvement of operating procedures and new opportunities
Build an effective working relationship with hotel commercial teams and operations to maintain their trust and confidence in the Revenue Management decisions and actions being taken pertaining to inventory and rate control, pricing and overbooking.
Work with the RMCC Senior Team & Training Manager as required to ensure Analysts and peers are provided with excellent training for Revenue Analysis and Revenue Management duties.

Marketing and Senior manager wanted by Etihad airways – UAE

Etihad airways UAE

APPLY HERE

Marketing Manager Digital Retail Management
We are pleased to announce an incredibly exciting opportunity to join the Airline in representing Marketing as part of the Digital Retail Management (DRM) team. This is a newly created rolein line with our commitment to evolving the business through digital transformation. Your role will be to create real time, dynamic and customized multi product offerings to distribute to relevant segmented customer groups through multiple channels at optimal price for customer that optimizes revenue for the airline.

JOB ACCOUNTABILITIES

Develop, plan and implement customer offers coordinated and in line with brand and marketing objectives, in collaboration and consultation with the Senior DRM Manager
Represent marketing interests as part of the cross-departmental DRM team and creating customized customer offers, in line with company marketing guidelines, to drive ancillary revenues

 

—————————————————READ MORE—————————————————-

APPLY HERE

Senior Manager Digital Retail Management
We are pleased to announce an incredibly exciting opportunity to join a new Digital Retail Management function at Senior Management level. As Senior Manager, you will add immediate value by establishing an Etihad Airways Offer Management unit responsible for creating real time, dynamic and customized multi product offerings and distribute to relevant segmented customer groups through multiple channels as appropriate at optimal price for the airline and customer.

Identify customer segments and profiles through advanced data mining techniques, and manage offers through the creation of system rules. Contribute to the development of an Etihad offer management system.

Drive commercial offer management and ancillary pricing strategy and work across various airline functions to identify key contact positions to support transformational working methods to establish Etihad as leader in digital retailing

Challenger of existing pricing, marketing and distribution methods and leading with an entrepreneurial approach to implement customized offers and embracing a fail fast and test approach.

The person we are looking for must meet the following criteria:

Educated to degree level or with relevant analytical and Commercial experience

Additional qualification in Statistics, Mathematics is preferable but not essential

Experience in Pricing, Revenue Management, Marketing, Merchandising or Distribution within Airlines or Travel Industry desirable but not essential

————————————————–READ MORE——————————————————

 

Marketing Intern wanted by Le Meridien hotel Abu Dhabi

Le Royal Meridien hotel Abu Dhabi

APPLY HERE 

Posting Date May 17, 2018
Job Number 18000NK5
Job Category Sales and Marketing
Location Le Méridien Abu Dhabi, Abu Dhabi, United Arab Emirates VIEW ON MAP
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We’re looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.

Job Summary

Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event. Encourage guests or callers to purchase or schedule preview package sales/tours. Explain details and requirements related to attending a sales presentation to potential owners. Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets). Answer guest questions about property facilities/services. Receive, record, and relay messages accurately, completely, and legibly.

BUSINESS DEVELOPMENT MANAGER WANTED – WALK IN INTERVIEW

Company Name: EMIRATES EXPRESS BUSINESS MAN SERVICES -F.Z.E
Employment Type: Full Time
Monthly Salary: 4,000 – 5,999 AED
Job Role: Business Development Manager
Benefits: As per UAE Labor Law
Minimum Work Experience: 2-5 Years
Minimum Education Level: Bachelors Degree
Company Size: 51-200 Employees
Career Level: Manager

Description:
Emirates Express Group is looking for INDIAN NATIONAL, FEMALE “Business Development Manager”, for highly entrepreneurial role responsibility for sales, business development and growth. BDM day to day activities will be:
 You will play a key role in starting operations in a new & existing market.

 We are looking for someone with a strong understanding of the sales & business development ecosystem who can build and manage the pipeline.
 You should know who to approach and work with different sectors, search prospective places to generate leads.
 Plan to target market segments that will yield maximum returns.
 Should be a Team player. She should have capability to work outside the office and inside, when it will be required.
 Achieve Target.
 With valid UAE Driving License.
 Excellent Communication & Interpersonal Skills.
 Very good knowledge about Marketing Principles and Client development in a professional Industry Setting.
 Ability to Multi Task.
 Arabic is a plus.
 Can join immediately.
 Salary plus best commission plan and it can be negotiable depending upon the skills set & experience.

Walk in interviews will be starting tomorrow onward. Kindly take appointment for interview.
Timing: 8:30am to 4pm.
Location: Emirates Express FZE, D1-Offices, Ground Floor, Near Ajman Port and Customs Roundabout, Ajman Free Zone Main Offices, UAE, Tel: +971(06)7443300   or send us your updated resume at hr@emiratesebcs.com

E-Distribution Executive wanted by Rotana HQ in Dubai

Jumeirah Rotana Hotel Dubai

APPLY HERE

Jumeirah Rotana Hotel Dubai
Jumeirah Rotana Hotel Dubai

Posted Date: 2018/05/06 11:27:49
Expiry Date: 2018/07/05
Ref. JB3796755
National Sales Office – Dubai & Northern Emirates
Revenue – E-Distribution Executive

Job Description
We are currently seeking for passionate and dynamic guest focused Sales & Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
As a E-Distribution Executive you are responsible to support the E-Distribution Manager to help meet the electronic distribution strategies of the hotels in the area by extracting, compiling and running monthly reports; coordinating and updating of hotel information for new openings or existing hotels, including rate and content as applicable, and check for rate and content availability across all channels including the brand website. Furthermore you role will include key responsibilities such as:

• Extract monthly channel and individual OTA production from OPERA for each hotel and enter data into the required format
• Run the rate and availability parity report on a daily basis as set out in the E-Distribution and Revenue Management Standards using the RateVIEW reporting tool from TravelClick
• Assist in setting up new hotel data including adding properties to OTA’s, descriptions, images, and availability across all approved channels as applicable
• Monitor descriptions and images on all contracted channels; ensure they are accurate and are in line with the correct brand tone for Rotana; update hotel content as needed on all approved electronic channels
• As required liaise with the OTAs’ market mangers and hotel Revenue/Reservations Managers
• Check RFPs that are accepted have been loaded on yourVoyager by the properties and follow up with the account to make sure the rate is visible on GDS

Skills
You should be holding preferably a degree in sales & marketing and minimum two years post graduate work experiences in a similar position. Good computer skills and a perfect command of English is a must.

Marketeting Executive wanted WALK IN INTERVIEW

Employment Type: Part Time
Monthly Salary: Unspecified
Benefits: Incentive , health Insurance
Minimum Work Experience: 0-1 Years
Minimum Education Level: Bachelors Degree
Listed By: Employer
Company Size: 11-50 Employees
Career Level: Junior
Listed by:
Description:
Markets products by developing and implementing marketing campaigns;

tracking sales data;

planning meetings;

maintaining database and sharing reports.

WALK IN INTERVIEW

Date: 7 May and 17 May 2018

Time: 10:00 AM to 4:00 PM

Venue: 202, Al Adil Building Next to Hotel Park Regis

Karama

Administrator wanted by InterContinental Hotel Dubai Festival City

intercontinental hotel Dubai

APPLY HERE

intercontinental hotel Dubai
intercontinental hotel Dubai

Conference & Events Admin and Billing Support, Sales & Marketing at InterContinental Hotel Dubai Festival City
Job Number DUB004786
At the moment we’re looking for a Conference & Events Admin and Billing Support to join our team at InterContinental Hotel, Dubai Festival City!
The Conference & Events Administrator – Billing Support is mainly responsible with providing seamless co-ordination in finalizing invoices in a timely manner. He/She will be supporting the Events Management team in the daily operations of the Sales & Marketing Department related to financial issues in administration purposes. They will also be expected to promote a work environment while respecting and focusing on the IHG® values and standards.

Qualifications
Additional key responsibilities are:
To work on the finalization of an invoice within 48 hours since it has concluded, by ensuring the proper processes
To ensure all PM Accounts in Opera are closed within 48 hours
Good knowledge of Opera and Delphi in order to maintain database
To be able to meet event Organizer face to face for billing discussion
Administration Support to Events Management
Proactively ensuring that all PMs are closed or moved to City ledger for companies that have credit facilities

Ensure companies without credit facilities, audits should be conducted to ascertain that payment has been collected by the Events Sales and Management Teams as per contract
Services all confirmed business efficiently and ensuring that both organizers and guests are satisfied with the billing accuracy to entice repeat bookings
To ensure that proper charging is done for all events related services and the contract should be efficiently executed and all changes supported

 

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Director of Sales & Marketing at Crowne Plaza Dubai

crowne plaza dubai front entrance

APPLY HERE

crowne plaza dubai front entrance
crowne plaza dubai front entrance

Job Number DUB004685
Hotel Brand: Crowne Plaza
Middle East » United Arab Emirates » Dubai » Dubai
At the moment, we are looking for a Director of Sales & Marketing to join our enthusiastic, warm and friendly Sales Marketing team at Crowne Plaza Dubai.

As the Director of Sales & Marketing, you will develop and set sales and marketing strategies for the hotel to ensure revenue and room night sales goals are achieved, sales and marketing strategies are set, tactical plans are created and implemented, and results are monitored and achieved.

DUTIES & RESPONSIBILITIES

FINANCIAL RETURNS
Achieve budgeted revenues and personal/team sales goals and maximise profitability. Participate in the preparation of the annual departmental operating budget, the hotel marketing plan and business plan, and financial plans.
Create and implement sales plans that drive measureable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales.
Review monthly reports and sales forecasts to analyse current/potential market and sales trends, direct activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan.

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Growth Strategy Director wanted by SERCO in Dubai

Serco logo

APPLY HERE

Serco logo
Serco logo

Career Opportunities: Growth Strategy Director (50115)
Req ID 50115 – Posted 02/05/2018 – United Arab Emirates – Dubai – Executive/Leadership – Full Time
Serco Middle East is recruiting for a Growth Strategy Director to lead a Growth Support team. The key reason for this role is to develop and monitor the division’s strategy and engagement programmes and bring rigour, discipline and structure to business growth initiatives to support its growth and revenue aspirations, by providing leadership and execution in strategy development/implementation support and tracking, strategic account management support, market intelligence and insights activities, solution development and M&A initiatives

The position will ensure that the team exceed its Business Development targets across all 3 key sectors (Integrated Facilities Services (IFS), Transport and Aviation / Defence).
The role will report to the Managing Director Growth and is based in the Serco Middle East Head Office in Rolex Towers in Dubai.

The Growth Support Director will manage the Growth Support team which consists of:

Growth Managers,
Growth Analysts, and
Growth Subject Matter Experts.

Key Responsibilities

Provide leadership to the Growth Support function so that all team members understand and adopt strategy and plans and are motivated to achieve their objectives.
Accountability for overall performance and deliverables produced by the team.

—–READ MORE—– 

CORPORATE SALES MANAGER wanted by Conrad hotel Dubai

Conrad hotel in Dubai

APPLY HERE

Conrad hotel in Dubai
Conrad hotel in Dubai

Job Summary
A Sales Manager analyses local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business.

What will I be doing?
As Sales Manager, you will analyse local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards:

Analysis local market trends and competitor activity to identify business leads
Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
Negotiate room rates/packages with corporate clients
Develop and implement creative local marketing channels, including social media channels
Prepare company contracts for the hotel in accordance with current business and pricing conditions
Work within current business strategies and recognising potential opportunities
Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs
Attend Sales events, as required
Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads
Answer customer queries in a prompt and professional manner
Manage staff performance in compliance with company policies and procedures
Recruit, manage, train and develop the Sales team
What are we looking for?

A Sales Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure and under own initiative
Experience in a sales role with a proven track record to close a sale
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Knowledge of local market
Knowledge of hospitality
Passion for sales and for achieving targets and objectives
Degree-level qualification in a relevant field

SALES MANAGER(leisure) wanted by Conrad hotel Dubai

Conrad hotel in Dubai

APPLY HERE

Conrad hotel in Dubai
Conrad hotel in Dubai

Job Summary
A Sales Manager analyses local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business.

What will I be doing?
As Sales Manager, you will analyse local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards:

Analysis local market trends and competitor activity to identify business leads
Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
Negotiate room rates/packages with corporate clients
Develop and implement creative local marketing channels, including social media channels
Prepare company contracts for the hotel in accordance with current business and pricing conditions
Work within current business strategies and recognising potential opportunities
Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs
Attend Sales events, as required
Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads
Answer customer queries in a prompt and professional manner
Manage staff performance in compliance with company policies and procedures
Recruit, manage, train and develop the Sales team
What are we looking for?

A Sales Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Positive attitude and good communication skills
The Candidate must necessarily have experience with and know Tour Operators of Europe, namely Germany and United Kingdom.
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure and under own initiative
Experience in a sales role with a proven track record to close a sale
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Knowledge of local market
Knowledge of International market such as Germany and United Kingdom
Knowledge of hospitality
Passion for sales and for achieving targets and objectives
Degree-level qualification in a relevant field

SALES EXECUTIVE wanted by Hilton Abu Dhabi

APPLY HERE

Job Summary
A Sales Executive analyses local market trends and competitor activity to generate new future business for the hotel.
What will I be doing?
As Sales Executive, you analyses local market trends and competitor activity to generate new future business for the hotel. Specifically, you will be responsible for performing the following tasks to the highest standards:

Analysis local market trends and competitor activity to identify new business leads
Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
Negotiate room rates/packages with corporate clients
Develop and implement creative local marketing channels, including social media channels
Prepare company contracts for the hotel in accordance with current business and pricing conditions

Work within current business strategies and recognising potential opportunities
Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs
Attend Sales events, as required
Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads
Answer customer queries in a prompt and professional manner
What are we looking for?

A Sales Executive serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure and under own initiative
Experience in a sales role with a proven track record to close a sale
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Knowledge of local market
Knowledge of hospitality
Passion for sales and for achieving targets and objectives

CLUSTER SALES MANAGER wanted by Hilton in Dubai

APPLY HERE

CLUSTER SALES MANAGER – GCC & GOVERNMENT
Hilton Hotels & Resorts
Job Summary
A Cluster GCC Sales Manager analyses local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business.

What will I be doing?
As Cluster GCC Sales Manager, you will analyse local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards:

Analysis local market trends and competitor activity to identify business leads
Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
Negotiate room rates/packages with corporate clients
Develop and implement creative local marketing channels, including social media channels
Prepare company contracts for the hotel in accordance with current business and pricing conditions
Work within current business strategies and recognising potential opportunities
Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs
Attend Sales events, as required
Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads
Answer customer queries in a prompt and professional manner
Manage staff performance in compliance with company policies and procedures
Recruit, manage, train and develop the Sales team
What are we looking for?

A Cluster GCC Sales Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure and under own initiative
Experience in a sales role with a proven track record to close a sale
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Knowledge of local market
Knowledge of hospitality
Passion for sales and for achieving targets and objectives
Degree-level qualification in a relevant field

LIFECYCLE MARKETING SPECIALIST wanted by Emirate in Dubai

Emirates Dubai logo

APPLY HERE

Emirates Dubai logo
Emirates Dubai logo
United Arab Emirates
LIFECYCLE MARKETING SPECIALIST – 180000MN
Posted Date: 19-Apr-2018
Closing Date: 05-May-2018
The Lifecyclel Marketing Specialist is responsible for supporting the Lifecycle Marketing Manager in the implementation of a customer Lifecycle communication framework. With an objective to develop customer relationships, increasing the overall customer lifetime value, the role, in tandem with the Lifecycle Marketing Manager, will develop, coordinate and deliver digital customer communications and experiences which are event and lifecycle based. Implement customer data into the defined communications, along customer lifecycle stages and sub-stages, collaboratively identifying key events and opportunities to create communications relevant for audience segments based on lifecycle stages.

Job Outline:
– Programme manage the Lifecycle programme deliverables, agreed during prioritisation sessions, ensuring project plans are up to date, all involved parties are aware of deliverables via weekly status updates, enabling the Lifecycle team to deliver successfully against agreed timelines
– Provide customer and communication performance insights to the Digital Marketing Manager – Lifecycle to iteratively define and develop the Customer Lifecycle framework stages and sub-stages and identify the important triggers or events within the framework
– Participate in regular planning and prioritisation sessions, coordinated via the MMC, involving Skywards, Product and eCommerce teams to ensure the requirements from all business units are taken into account in a collaborative manner

– Execute the delivery of automated campaigns to meet the agreed and prioritised business goals and timelines identified during prioritisation sessions, by working with both internal and digital marketing agency teams on the creative and technical implementation, utilising the applicable marketing technology
– Analyse success metrics of targeted global customer communications and apply best practice in campaign testing, providing regular insights to the Digital Marketing Manager ? Lifecycle, enabling the continual optimisation of Lifecycle programmes
– Identify opportunities for new or existing programme optimisation through proactively analysing new or existing sources of data within the business and 3rd parties (transactional & digital customer behaviour)
– Work with marketing technology partners to implement cross-channel and platform Lifecycle programmes
– Build strong relationships with regional cross-channel and digital marketing teams and MMCs to ensure collaboration resulting in cross-channel, multi-regional Lifecycle programme.
– Stay up to date with the latest industry trends, including competitor best practise, applying this to our business and sharing insights with wider Lifecycle team

QUALIFICATIONS & EXPERIENCE
– Degree or Honours (12+3 or equivalent): in marketing, business or economics.

Experience
– In a digital role, client or agency side, with demonstrable experience in the interpretation and exploitation of customer insight to drive change and revenues.
– Experienced in direct marketing techniques and CRM platforms
– Experience in using statistics and insights to make strategic decisions
– Highly organized with outstanding project management skills
– Understanding of testing, personalisation and optimisation
– An ongoing desire to learn and excel in a highly collaborative, multi-facetted department

Senior Associate Specialist wanted by DSOA in Dubai

Dubai Silicon Oasis Authority

APPLY HERE

Dubai Silicon Oasis Authority
Dubai Silicon Oasis Authority

Posted Date: Apr 19, 2018
Expiry Date: May 24, 2018
Ref. JB3785090 Post Share Tweet
Senior Associate Specialist – Research & Support

Job Description
Support the planning and development of the organization’s long term and annual strategic plans.
Review established objectives, KPI’s and targets based on industry standards and provide recommendations.
Conduct market research, and identify industry practices that could be of added value to the organization, further challenging the status quo.
Recommend and develop needed communication tools in order to update Management on performance and other key information.
Continuously enhance the strategy management framework including performance management based on feedback received and recent market trends.
Suggest recommended areas for benchmarks to ensure organization is at par with the market and up-to-date with latest strategy and performance management trends.
Conducting the Society Perception, Competitor and Mystery Shopper studies.
Provide technical expertise to the Strategy section in other areas but not limited to survey planning & execution, benchmarking etc. to help achieve desired outcomes and enhance the way of working.
Oversee all innovation projects and inculcate the culture to bring about development both within the dept and the organization.
Skills
Outstanding business command of the English and Arabic languages (writing, reading and verbal).
Strong project management skills.
Advanced knowledge of MS Office package 2003/ 2007.
Ability to multitask and manage deadlines.
Excellent follow up, analytical and interpersonal skills.
Outstanding people management skills and a strong ability to lead and motivate teams.
Confident and assertive, yet friendly.
Ability to build and maintain strong rapport with colleagues across various levels in the organization.
Knowledge of latest trends and standards within strategy and performance management.
A high level of emotional intelligence.
Education
Strategy Management or Business Administration

DIRECTOR OF BUSINESS DEVELOPMENT – Waldorf hotel DIFC DUBAI

Waldorf Astoria hotel Dubai financial center

APPLY HERE

Waldorf Astoria hotel Dubai financial center
Waldorf Astoria hotel Dubai financial center

DIRECTOR OF BUSINESS DEVELOPMENT – WA DIFC DUBAI
Waldorf Astoria Hotels & Resorts
A Director of Business Development will lead efforts to increase sales, revenue, reservations, and group and event marketing through the development of new and the expansion of existing business.

What will I be doing?
As Director of Business Development, you will lead efforts to increase sales, revenue, reservations, and group and event marketing through the development of new and the expansion of existing business. The Director of Business Development will train, coach, and continuously develop the Business Development Team. Specifically, a Director of Business Development will perform the following tasks to the highest standards:

Evaluate accurately hotel market mix and revenue forecasts
Review and analyse, in a proactive manner, rate and inventory management and strategy effectiveness
Lead effective efforts to coordinate strategies for group sales and to optimise conversion
Provide guidance for local marketing initiatives
Communicate Revenue Management Standards and best practices
Develops short, medium and long-term strategies for hotels through the Commercial Focus matrix and provide consultative support to other commercial support functions
Make recommendations to take full advantage of revenue opportunities
Train team members to understand key selling strategies and revenue management, including new tools, Key Performance Indicator (KPIs) tracking
Coach and develop the hotel-based Business Development Team, through objectives setting, personal development and succession plans
Prepare, analyse and write reports to outline business progress and opportunities
Assist with the account diagnostics process and validate conclusions for negotiated business and on-line sales strategies
Evaluate market demand by utilising available reports — both internal and external, including market share, market conditions, competitive pricing
Generate periodic updates on transient booking patterns
Maintain effective working relationships with all key suppliers
Recruiting, manage, train and develop the Business Development team
What are we looking for?

A Director of Business Development serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

A strong understanding of all commercial operations, including reservations, selling strategies across all business units and segments, account management, development of relationships within various source markets, establishment and maintenance of budgets, and revenue strategies and yield systems
Strong leadership skills with the ability to build relationships and influence at all levels
Excellent oral and written communication skills
Ability to communicate, verbal and in written form, effectively with Management and Ownership groups
Excellent organisation skills
Ability to work well under time pressure and/or demanding travel schedules
Excellent interpersonal skills and a full understanding of professional ethics, decorum and social skills required for extensive interaction with customers, investment owners and business partners
Ability to perform critical analysis
Strong experience in hospitality forecasting, pricing and inventory control
Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets
Strong people management skills
Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members

Outdoor sales & marketing exec wanted WALK IN INTERVIEW

Sales And Marketing Executive
Dubai > Jobs > Travel & Tourism > Details
Company Name: Excite Tourism LLC
Employment Type: Full Time
Monthly Salary: 2,000 – 3,999 AED
Benefits: Health Insurance
Minimum Work Experience: 2-5 Years
Minimum Education Level: Bachelors Degree
Listed By: Employer
Company Size: 11-50 Employees
Career Level: Mid-level
Listed by:
Description:
IMMEDIATE VACANCIES

A well reputed tourism company based in Dubai is looking for below individuals to strengthen their team.

OUTDOOR SALES & MARKETING EXECUTIVE

If you are a person with a good track record in similar industry with minimum of 3 years’ experience in Dubai, a self-motivated team player, a positive thinker and who is seeking to wide experience and expertise

Salary 4000 Per Month total package including basic salary, Accommodation & Transportation
And Plus, Incentives

Driving License is compulsory (UAE)

Preferable candidate will be female

Walk-In Interview

Date: 16th Apr 2018 to 30th Apr 2018 (Except Fridays & Public Holidays)
Time: 04 00 PM to 06 00 PM

Location: – Floor III, Office 306, Al Nakheel Building, Same Building as Caesars Confectionery, Zabeel Road, Next to Baby Shop – Al Karama, Dubai (UAE)

SALES & MARKETING director wanted by Sofitel hotel in Dubai

Sofitel hotel Jumeirah beach Dubai

APPLY HERE

Sofitel hotel Jumeirah beach Dubai
Sofitel hotel Jumeirah beach Dubai

16/04/2018
DIRECTOR OF SALES & MARKETING
Job Reference 277755 • Profession Sales – Distribution | Sales development & promotion
Sofitel Dubai Jumeirah Beach
Managed hotel

City DUBAI State Northern UAE Country United Arab Emirates
Sofitel Dubai Jumeirah BeachSofitel Dubai Jumeirah Beach is a 5-star luxury hotel situated with Jumeirah Beach Residence (JBR) at the heart of Dubai Marina opening directly onto “The Walk” – Dubai’s most popular recreation promenade as well as the new beachfront low rise leisure and retail destination “The Beach”. The hotel artfully blends Arabic design features with exquisite French elegance. A short walk from the sea shore the 31 story building features 438 rooms and suites each with a private balcony offering views across the Arabian Gulf, 4 restaurants bars, Club Millesime™ Executive lounge, InspiredMeetings™ conference facilities and “So FIT” Health club.

CONTRACT
Job Level Job
Fixed-term contract: No
Status Full Time
Anticipated Start Date 01-03-2018
CONTACT
Mohamed Seif H6146-hr1@sofitel.com
97144444902
SKILLS
Level of Education
Bachelor / Licence
Areas of study
Sales
Professional experiences
3 to 5 years
Languages essential
English (Fluent)
ESSENTIAL AND OPTIONAL REQUIREMENTS
– A minimum of 3 years Director of Sales and Marketing in the upscale luxury setting is essential.
– Experience in the Gulf Region would be an asset
– Knowledge in both Corporate and Leisure, Travel Industry, MICE/Catering sales and a good understanding of the luxury hotels market and competitors.
– Possess excellent organizational skills.
Leadership skills and knowledge of all tasks within the area of responsibility and ability to work independently and under pressure
– Excellent and Fluent English communication skills, both verbal and written is a pre-requisite.

Access
Excel
Power Point
Word
Opéra
KEY TASKS
– Lead and direct the development and execution of strategic Sales plans as well as take initiatives to maximize hotel commercial top line performance.
– Manage and nurture existing network of corporate clients and Travel Agents.
– Identify new business niches and grow existing network of Corporate and Leisure clients.
– Understand the dynamics of the local and key emitting markets, demand generators and sales channels – determine and implement appropriate actions for each business segment.
– Remain updated on market trends, competitor activities and client feedback – adjust tactics and strategies – give advice and support to the General Manager.
– Prepare the strategic sales and business plans, monthly reporting needs, annual targets, marketing plans budgets & business forecasting requirements in conjunction with the Director of Revenue.

Call center staff wanted WALKIN INTERVIEW

Call Center Associates – Bilingual – ArabicEnglish (Both)
Details: Posted on: 15th April 2018
Company Name: MYCON MARKETING MANAGEMENT
Employment Type: Full Time
Monthly Salary: 4,000 – 5,999 AED
Job Role: Call Center Associate
Benefits: As per UAE Labor Law
Minimum Work Experience: 2-5 Years
Minimum Education Level: Bachelors Degree
Listed By: Employer
Company Size: 51-200 Employees
Career Level: Mid-level

Walk-In interviews on April 16th and April 17th from 10am to 2pm :
Call Centre Agents/ CSR – Arabic speakers with Excellent English (Bilinguals only)

Interview Location: MYCON Marketing Management, Port Saeed, Metro Station; Deira City Centre and behind Honda Auto Mall

Required skills and experience:
• Excellent Arabic & English (both) spoken & written communication skills
• Relevant contact centre or customer service experience (preferably)
• Proficient in MS Office with good typing skills
• Available to start immediately

Salary Package: AED5,500 + benefits as per the U.A.E labour law
Interview Details:
-Candidates must bring the following documents at the time of interview :

• Curriculum Vitae (C.V)
• Coloured passport copy (valid more than 6 months)
• Coloured visit/employment visa copy
• Visit visa- Validity must be for minimum one month
• Females on sponsorship or family visa-Passport and visa of self and sponsor must be valid for more than 6 months

 

Business Development Executive wanted by Rotana hotel Dubai

Jumeirah Rotana Hotel Dubai

APPLY HERE

Jumeirah Rotana Hotel Dubai
Jumeirah Rotana Hotel Dubai

Posted Date: 2018/04/12 17:23:23
Expiry Date: May 28, 2018
Ref. JB3786461 Post Share Tweet
 
Jumeira Rotana
Sales – Business Development Executive
Jumeira Rotana

Job Description
We are currently seeking for passionate and dynamic Sales professionals who pride themselves on their ability to deliver extraordinary levels of customer service and implementing all business requirements for the organization.
 
As a Business Development Executive you are responsible for the overall business requirements of the hotel’s top producing accounts through various sales and marketing action, whereby your role will include key responsibilities such as:

•Conduct show around of the hotel’s facilities and services

•Set up and execute sales action plans to promote hotel’s promotions, facilities and activities (direct mailings, email campaigns, telesales, face to face sales calls, etc.)

•Systematically handle leads received by the property direct with the main account manager in the area sales office

•Assist in the follow up on property specific bookings

•Assist Revenue Manager in setting up and updating selling strategies and recommendations

•Attend all major events and activities taking place in the property

•Assist in the execution of property marketing plan as directed

•Participate with the property executive committee in the preparation and submission of the yearly sales plan

•Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment

•Comply with the hotel environmental, health and safety policies and procedures

Skills
Education, Qualifications & Experiences

You should ideally have a degree in hospitality with fundamental previous corporate sales experiences, preferable within the GCC market. Impeccable written and spoken English skills are a must and previous experiences with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and focused personality with an outgoing, charismatic and approachable character. You will be able to work independently and promote at all times the brand image and market status, as well as maintain accurate documentations and accounts records on all clients assigned

ASSISTANT MARKETING MANAGER – Waldorf Astoria Hotel – RAK,UAE

Waldorf Astoria Ras Al Khaimah UAE

APPLY HERE

Waldorf Astoria Ras Al Khaimah UAE
Waldorf Astoria Ras Al Khaimah UAE

ASSISTANT MARKETING MANAGER
Waldorf Astoria Hotels & Resorts
An Assistant Marketing Manager is responsible for the overall advertising and public relations of the hotel.

What will I be doing?
As an Assistant Marketing Manager, you will be responsible for performing the following tasks to the highest standards:
Create and execute a strategic and comprehensive advertising and Public Relations plan, including media planning as well as creative/visuals
Communicate with other managers/divisions to create and execute effective advertising and Public Relations plans
Plan and execute press releases, press conferences, press briefings, press tours, and overall press relations

Make the owners’ newsletter (quarterly) as well as internal communications materials
What are we looking for?

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

DIRECTOR SALES & MARKETING wanted by Pullman hotel Dubai

pullman hotel Jumeirah Dubai

APPLY HERE

pullman hotel Jumeirah Dubai
pullman hotel Jumeirah Dubai

Pullman
08/04/2018
DIRECTOR OF SALES & MARKETING
Job Reference 389457 • Profession Sales – Distribution | Sales Manager (m/f)
Pullman Dubai Jumeirah Lakes Towers – Hotel and Residence
Managed hotel

City DUBAI State Northern UAE Country United Arab Emirates
Pullman Dubai Jumeirah Lakes Towers – Hotel and ResidenceLaunched in 2007, Pullman has invented a new approach to international hospitality and created a new kind of in-style and vibrant hotel aimed at a modern and cosmopolitan clientele. Pullman presents a unique upscale hospitality culture, featuring a natural and open relationship between guests and employees, new restaurant and catering concepts, re-designed spaces, seamless connectivity, and a definite “design” identity. In tune with the times and the trends, Pullman has combined the needs of business and leisure travellers and proposes a BLeisure (Business & Leisure) solution which erases the boundary between work and relaxation. When you enter a Pullman hotel, you move into a world where interaction with others becomes natural. Guests are welcomed, accompanied and pampered with the utmost

CONTRACT
Job Level Job
Fixed-term contract: No
Status Full Time
Anticipated Start Date 01-04-2018
SKILLS
Level of Education
Bachelor / Licence
Areas of study
Sales
Professional experiences
11 to 20 years
Languages essential
English (Fluent)
Optional languages
Arabic (Working level)
French (Intermediate)
ESSENTIAL AND OPTIONAL REQUIREMENTS
Advanced MS Office Skills
18-24 months UAE experience
Currently DOSM with UAE experience
5-star ‘Business – City’ Hotel with 300+ rooms (Hotel industry essential)
International Hotel Chain
Fluency in English with Arabic hugely beneficial
Knowledge of Key concepts and evaluation of market analysis processes

KEY TASKS
Director of Sales & Marketing Opportunity!

The ideal candidate for this amazing opportunity should be experienced and currently in the position of DOSM, however, to stand out from the crowd for selection into this role you would need to display the following core characteristics:

You care about guest needs. You’re confident. You’re always on and at any moment. You’re subtle. You’re resilient. You’re extroverted. You’re a good listener and multitasker. You provide insight. You’re persistent. You’re honest and focused. You’re optimistic and upbeat. You have a broad worldview and cultural understanding.

As Director of Sales & Marketing you are required to:

• Lead and run the Sales and Marketing Department to deliver desired results.
• Initiates and Leads in weekly Sales & Marketing meeting.
• Implements all sales action plans related to his/her market areas as outlined in the marketing plan.
• Promotes and forwards sales leads for other Accor hotels.
• Disseminates sales related information to other departments as appropriate.
• Aggressively sources for new business opportunities within the assigned industries through daily sales visits to corporate and leisure accounts.
• Effectively manages customers’ budgets to maximize revenue and meet customer needs and identify opportunities to up-sell products and services throughout the sales process.

Main areas of Focus:

Customer Relations:
• Planning, Developing and Implementing of Sales and Marketing department strategies, Marketing Communications, and Public Relations activities, both external and internal.
• Build up a better customer relationship, understand their needs, and try to make them satisfied without compromising with the company profits.
• Maintain close business relationships with existing clients through key sales activities.
• Cultivate and develop new business relationships through key sales activities
• Closely follows up on all business leads within a 24 hour response timeline to clients with his/her Sales team.
• Adapts to client’s needs by tailor fitting hotel services to fit client’s requests.

Professional techniques / Production:
• Analyze the corporate segment performance based on segmentation objectives & strategies.
• Conduct competitor surveys and recommend strategies based on market intelligence.
• Analyze other factors that affects production i.e internal, external factors and recommends actions required.
• Demonstrate strong negotiation skills to maximize hotel profit in all revenue producing areas.
• Establishes new corporate accounts year round

Team management and cross-department responsibilities:
• Demonstrates commitment to Hotel operating principles and philosophies.
• Inform concerned departments important VIP arrival well in advance.
• Establish performance goal for each sales and marketing team members, and monitor if the team member is able to meet up the expectations or not.
• Continuously motivate the sales and marketing team, and inspire them to stay focused on company’s goal.

Commercial / Sales:
• Respectfully is the brand ambassador of the hotel and communicates all promotions & products to the market.
• Maintains rate integrity of the hotel and maximizes revenue opportunities.
• Feedbacks to the management on various room rates and product packages that are in the market
• Maintains a good understanding of the market dynamics in terms of rate, business trends, other product offers.

Management and administration:
• Establish programs and direct efforts to achieve group and FIT room night goals and to develop ongoing relationships with customers.
• Effectively and efficiently updating all sales activities, reports and feedback in ASA
• Evaluating and renewal of all contracts

Skills / Background:
• 18-24 months UAE experience
• Currently DOSM with UAE experience
• 5-star ‘Business – City’ Hotel with 300+ rooms (Hotel industry essential)
• International Hotel Chain
• Fluency in English with Arabic hugely beneficial
• Knowledge of Key concepts and evaluation of market analysis processes

Marketing Manager wanted by Etihad in Abu Dhabi

Etihad airways UAE

APPLY HERE

Etihad airways UAE
Etihad airways UAE

Manager Marketing
Date: 02-Apr-2018
Location: United Arab Emirates
Let your career take off with the World’s Leading Etihad Aviation Group.
An exciting opportunity to join the Commercial Marketing team as a Marketing Manager has arisen. As Marketing Manager you will develop, plan and implement brand and tactical marketing campaigns for the assigned region / market in order to deliver against set annual marketing objectives, in collaboration and consultation with the Regional Marketing Manager.

This role will unlock opportunities for you, enabling you to further develop your expertise within a progressive culture where a huge emphasis is placed on investing in the best talent.

JOB ACCOUNTABILITIES

Develop overall marketing strategy and plan/execute all marketing campaigns/activities for assigned region/market to delivery against set annual marketing objectives.
Lead the delivery of joint marketing campaigns with tourism partners in the assigned region/market.
Manage the roll out of centrally-led marketing campaigns (brand awareness and tacticals) within the assigned region/market ensuring brand consistence, quality, cost parameters and timeframes.
Analyse customer intelligence and marketing channel effectiveness to create target audiences and deliver conversion driven assets to the right customer at the right time.
Support the activation of key sponsorship assets for the assigned region/market by integrating with the Sponsorship dept.
Work with relevant local partners to develop marketing alliances and contribute to the effective promotion of the Etihad’s brand
Performance track Marketing campaigns and activities at a pre, during and post-launch level, to ensure timely identification and effective resolution of corrective actions
Manage administrative and accounting procedures to ensure the accurate and timely execution of the processes
Prepare and present report to senior management on local Marketing KPIs to ensure the accurate and timely communication of results and contribution to business growth
Perform research and studies to identify innovations and trends to ensure the effectiveness of campaign in the assigned geography
Budget accountability
The role will operate in a high pressure environment to respond to the business needs with reduced lead times. Requirement to travel within the assigned region/market.

QUALIFICATIONS & EDUCATION

2 year diploma in a business or marketing related discipline
6 years experience in marketing, of which 3 in a managerial role in an international customer-centric company (travel, retail eCommerce, FCMG).
Proven track record in successfully delivering campaigns (from brief to results/learnings) and demonstrate contribution to overall business objectives.
Highly creative with experience in identifying target audiences and developing (digital) campaigns that engage, inform and motivate.
Extensive experience in building reports, analysing campaign metrics and transforming them in recommendations suitable for upper management.
Must be a self-starter who can prove an ability to operate in a challenging environment and with multi-cultural teams.
A strong understanding of the media landscape and online distribution channels in the Middle East.
Ability to communicate with multiple internal and external stakeholders, both regionally and globally, across multiple business units and functions.
Ability to manage time and multiple priorities with a variety of internal and external stakeholders.
Strong interpersonal skills, social competence and negotiating capability.
Solid understanding of target audiences, positioning, branding and advertising methodologies.
Strong project management skills.
Excellent communication and presentation skills (verbal & written)
Good understanding of emerging trends in digital marketing and new media for digital marketing.
Strong analytical skills and data-driven thinking.

CHANGE SPECIALIST wanted by Emirates in Dubai

Emirates Dubai logo

APPLY HERE

Emirates Dubai logo
Emirates Dubai logo

CHANGE SPECIALIST – DATA ANALYTICS – 180000JD
Posted Date: 04-Apr-2018
Closing Date: 21-Apr-2018
JOB PURPOSE
The Enterprise Analytics (EA) Change Specialist (CS) is responsible for engaging stakeholders participating in BI through effective change management practices. Working with the EA Change Manager the role will focus on the people side of change. The CS will work with the wider BI Analytics Team to support changes, mitigate risks associated with change and promote a more effective return to productivity during times of transition.

The CS will possess good knowledge of change management processes, and will develop a change management approach based on the details of the change and the groups being impacted. They will ideally also have some good knowledge of BI applications contained within them, as well as having a strong understanding of the business functions consuming this information.

The CS will partner internally with the education and training manager and knowledge sharing specialist to execute the change program supporting the businesses analytical capabilities in line with the Emirates Group.

Job Accountabilities

– Support the Change Manager to develop an innovative change management plans and activities
– Execute and maintain detailed change management and stakeholder engagement plans
– Develop change management presentations for various stakeholders groups
– Work internally to drive alignment and increase awareness of BI change initiatives
– Work with the Change Manager and the Learning and Development Manager on the design of learning programs to support the effectiveness and adoption of the change
– Track and monitor metrics for success/performance

Job Accountabilities

– Support the Change Manager to develop an innovative change management plan and activities
– Execute and maintain detailed change management and stakeholder engagement
– Develop change management presentations for various stakeholders groups
– Work internally to drive alignment and increase awareness of BI change initiatives
– Work with Change Manager and Learning and Development Manager on the design of learning programs to support the effectiveness and adoption of the change
– Track and monitor metrics for success/performance
QUALIFICATIONS & EXPERIENCE
– University degree in Business, Communication, HR or other related discipline
– 3+ years of relevant business or consulting experience, preferably in change management processes and methodologies
– Computer proficiency with Microsoft Office

Skills/Knowledge
– Key concepts of change management, business intelligence, including data warehousing, BI applications and analytics.
– Key business concepts, particularly as they relate to commercial aviation.
SALARY & BENEFITS
We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE. The Dirham is linked to the Special Drawing Right of the International Monetary Fund. It has been held constant against the US dollar since the end of 1980 at a mid-rate of approximately US$1= Dh3.66. Besides travel benefits normally associated with an airline, more information on employee benefits is available within the ‘Working Here’ section of this site. By viewing the ‘Dubai Lifestyle’ section in the site you can also consider the benefits of Dubai as a location to live and work in.

KNOWLEDGE SHARING SPECIALIST wanted by Emirates in Dubai

Emirates Dubai logo

APPLY HERE

Emirates Dubai logo
Emirates Dubai logo

United Arab Emirates
KNOWLEDGE SHARING SPECIALIST – 180000JE
Posted Date: 04-Apr-2018
Closing Date: 21-Apr-2018
JOB PURPOSE
The Knowledge Sharing Specialist is accountable for the creation and distribution of key information regarding usability, content and general interest to stakeholders participating in Business Intelligence programs. Working with the Change Manager, the role will create and disseminate key information that supports the rollout and adoption of the Business Intelligence programs within the Emirates Group.

The Knowledge Sharing Specialist will possess good knowledge of BI applications and the data contained within them, as well as having a strong understanding of the business functions consuming this information. The function ensures that stakeholders are informed about developments within the program, and how these benefit or affect users. The role will utilize multiple communication channels and techniques to ensure timely, relevant and informative messaging is delivered to key stakeholders across the business.

The Knowledge Sharing Specialist is part of the BI Adoption stream of work, and will partner internally with the EA Change Manager and the learning and development team to fulfil the full adoption program required to successfully transform the business analytical standards and capabilities in line with the Emirates Groups standards.

Accountabilities
– Creation of release notes, newsletters, content catalogues, portfolio updates and other relevant documentation from the BI program to various stakeholder groups across the business.
– Design the framework for creation, storage and sharing of BI program collateral including user guides, manuals and newsletters.
– Design standard templates and protocols to ensure consistency of documentation on frequently distributed communications to internal stakeholders.
– Establish a network of key stakeholders across business groups to ensure that information being distributed is relevant and aligned with current needs of stakeholders. This will ensure that the flow of information from the program is relevant, timely and in a format that is easily understood.
– Contribute to the distribution of information through the BI user support portal, salesforce.com BI page and Yammer groups, which delivers communications through mass consumption mediums.
– Establish regular interactions at a group or individual level where required to ensure vital information and updates are shared with stakeholders proactively.
– Attend agile team meetings and program updates to ensure the capture of relevant information, and ensure that appropriate communication points are captured and distributed to key stakeholders as required in a timely and efficient manner.
– Any other duties as required by the EA Change Manager.

QUALIFICATIONS & EXPERIENCE
Skills
– Strong written and verbal communication skills
– Excellent teamwork and interpersonal skills
– Comfortable working in an ambiguous environment with pressing deadlines
– Ability to build credibility and develop internal client relationships
Experience
– 3+ years of relevant business experience,
– University degree in Business, Communication
– Computer proficiency with Microsoft Office
Knowledge
– Key concepts of change management, business intelligence, including data warehousing, BI applications and analytics.
– Key business concepts, particularly as they relate to commercial aviation.

SALARY & BENEFITS
We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE. The Dirham is linked to the Special Drawing Right of the International Monetary Fund. It has been held constant against the US dollar since the end of 1980 at a mid-rate of approximately US$1= Dh3.66. Besides travel benefits normally associated with an airline, more information on employee benefits is available within the ‘Working Here’ section of this site. By viewing the ‘Dubai Lifestyle’ section in the site you can also consider the benefits of Dubai as a location to live and work in.

VICE PRESIDENT MEDIA wanted by Emirates in Dubai

Emirates Dubai logo

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Emirates Dubai logo
Emirates Dubai logo

VICE PRESIDENT MEDIA – 180000CK
Posted Date: 05-Apr-2018
Closing Date: 05-May-2018
JOB PURPOSE
The Vice President Media is responsible for developing robust global media strategies and planning frameworks & tools to optimize ROI on media investment for the Emirates Group. The role holder will help drive innovation and excellence across all media disciplines, with particular focus on paid digital channels. He / she will be accountable for performance managing our Global Media Agency and a team of in-house Media Managers / Specialists, while managing the company’s relationships with key global media suppliers as required.

Job Outline:
– Design and develop global media channel strategies as part of the Annual Planning process, based on consumer, brand, and channel insights. Build strong relationships with Advertising, Digital, Social Media, and Sponsorships to drive an effective and efficient customer centric media strategy.

– Drive engagement across key digital and non-digital channels, focusing on all investments in display advertising including retargeting. Partner with SVP Digital to integrate and optimize data across the digital performance marketing mix, improve the use of analytics and attribution modelling, and ensure appropriate investment based on campaign objectives.

– Act as an authority and owner of all paid media investment activities. Develop and implement a governance model which guides, oversees and optimizes brand and performance marketing activities as it applies to manual and programmatic campaign planning and investment. Develop frameworks to set benchmarks and monitor Agency trading effectiveness in offline & online media. Implement a process for regular review of trading strategies against commercial and brand objectives, media cost-efficiency and added value delivery at a pan-national and market level, working with senior leadership in the Agency to take corrective action, if required.

– Drive media agency conversations to improve performance globally and across regions. Responsible to ensure agencies deliver against SLAs. Negotiate, together with P & L, agreements and contracts with media agency and auditors. Enable global and regional brand audits to ensure commitments are being fulfilled.

– Ensure robust provision of syndicated research data (ie: Roy Morgan, Neilsen), providing EK with a clear understanding of the EK addressable market in all territories in which the airline operates. Ensure the on boarding of new markets is managed quickly and seamlessly, supporting our operational expansion. Identify, obtain and use first and third party data to drive investment decisions and optimize plans.

– Manage the annual corporate media budget, based on sound strategic and tactical needs that take into account investments being made behind the brand in other comms disciplines such as sponsorships, PR, social, etc.

– Identify and manage strategically appropriate long-term media partners for Emirates, to deliver strong cross-channel solutions to global and regional markets. Drive decisions concerning out vs insourcing media activities, particularly around the fast-changing area of programmatic and real-time bidding. Manage and ensure implementation of corporate media deals, driving negotiations and involving the media agency when necessary. Establish and implement guidelines and governance for integrated and collaborative agency planning and regular working relationships with creative, digital, PR and other contractual partners.

– Drive channel and regional innovation projects through the Media Managers and ensure their implementation in key markets. Mobilize the media team to be key contributors in the discussions around strategic communications planning as part of the Annual Planning process, both at a regional and global level.

– Directly lead the media team and guide them to improved performance and development to deliver expert consultancy across markets, industries, and channels. Ensure their skill set meets current needs and expectations, and stays up to date.

– Develop capability across CCMB to ensure efficient and effective utilisation of all resources (internal and external) towards delivery of maximized value of media spend.

QUALIFICATIONS & EXPERIENCE
Marketing & Media Communication : 10+ Years

Post Graduate Diploma (12+4 or equivalent) :

Qualifications: Post Graduate Diploma from a professional marketing institution, or a marketing degree / post graduate degree from a university for example a diploma from the Chartered Institute of Marketing preferred Experience in a senior media role in an international media agency. Experience in the airline/travel industry would be a strong point. Supervisory/management experience required.

Knowledge/skills: Must have excellent knowledge of all aspects of international media planning and buying across traditional and digital channels

Leadership Role: YES

SALARY & BENEFITS
We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE. The Dirham is linked to the Special Drawing Right of the International Monetary Fund and it has been held constant against the US dollar since the end of 1980 at a mid-rate of approximately US$1=Dh3.66. Besides generous travel benefits normally associated with an airline, this managerial role also has excellent leave and health care packages, accommodation, power and water paid for, along with transport benefits, life insurance and other employee benefits making the role attractive to high performers. By viewing the ‘Dubai Lifestyle’ section in the careers website you can also consider the many benefits of Dubai as a location to live and work in.

Senior Analyst wanted by Dubai Airport

Dubai Airport DXB

APPLY HERE

Dubai Airport DXB
Dubai Airport DXB

Senior Analyst – Forecasting and Research
Strategy & Development
THIS IS WHAT FUTURE FOCUS FEELS LIKE
STRATEGY AND DEVELOPMENT
Senior Analyst – Forecasting and Research

The group maps out where we’re going, what that means, and what it looks like. Our Research team analyses the industry so that we’re never playing catch-up. Development translate strategies into plans and projects. In Corporate Development, it’s more about the impact of strategies on our day-to-day running. And our Corporate Planning team creates strategy so that we’re agile enough to respond in a fast-evolving industry.

Job Purpose

Detailed quantitative and qualitative research analysis and production of aviation forecasts critical to Dubai Airports’ master programmers.

Responsible for developing the short term and long term annual passenger traffic, aircraft movements forecast, cargo forecast and associated design day schedules. In addition, regular proactive and on demand reviews and updates to the long-term forecast will be required in collaboration with the airport’s main airline stakeholders, or when key assumptions change.

Act as the key resource for all master programs related forecasts, design day schedules and market information.

Responsible for conducting competitive market analysis as required.

The job holder will be an experienced data analyst with significant experience in building and maintaining databases, and act as the prime source of aviation related intelligence and data.

This role will also examine data concerning the customer experience within Dubai Airports, to drive insights as to the sentiment of our passengers and to help drive improvements. The ability to work collaboratively with stakeholders will be critical, particularly in relation to the definition of requirements concerning customer experience surveys and data gathering efforts.

Qualifications and Education

The job holder will be educated to degree level in an analytical field (math’s, computer science, statistics, economics, econometrics, engineering etc.).

A Master’s degree is desirable but not essential.

Proficiency with Microsoft Office suite of software. Advanced skills in Excel necessary. Experience or interest in learning Tableau ideal. Java programming skills also desirable but not essential.

Experience

Proven ability to communicate data and information in a manner that is readily understood by a wide audience of varied experience.

Experience with analyzing large data sets.

Ability to effectively analyst industry trends and present in a concise way in presentations.

Technical experience with programming in Java, SQL database management or Tableau dashboards are preferable but not essential.

Training

Demonstrable ability/experience in data analysis and problem-solving techniques.
Effective oral and written communications skills in English with the ability to write precisely and concisely for reports and presentations

Knowledge

In depth knowledge of the Airport/Airline industry from a long-term planning perspective – facility development and/or airline network planning. Technical understanding of organizing and analyzing data is essential.

 

Social Media Executive wanted by Home Centre in Dubai

home centre dubai logo

APPLY HERE

home centre dubai logo
home centre dubai logo

Posted Date: Apr 03, 2018
Expiry Date: Apr 28, 2018
Ref. JB3782051 Post Share Tweet
Home Centre
Social Media Executive
Home Centre

Job Description
You would be responsible for all digital activities of the brand including website, social community management, update social & online content with retail and brand feedback. As well as, work closely with the brand’s partners and digital agencies to achieve objectives.

Facilitate all aspects of online presence for the brand including website, social media, blogs and business drivers across the operating regions
Determine and prioritize user and business benefits
Drive the development of selected digital ideas and propose the best medium on per campaign basis
Management and updating of customer feedback on social media platforms in agreement with social agency
Work closely with marketing teams to provide details of sales & promotions and other activities that will be communicated on digital platforms
Prepare and present campaign performance and tend analysis for decision making
Understand product usage by monitoring product performance through tools like Google Analytics and conducting online surveys
Drive and coordinate web related requirements to achieve common deadlines
Liaise with the central web team and in-house resources for necessary activities on web copy, creative & other updates related to web
Liaise with the digital/social agencies, in-house resources & central web team for necessary activities on copy, creative & other updates related to social & web
Formulate relevant digital media plans with help of agencies
Execute self-service digital media ads
Participate in e-commerce web & marketing processes
Skills
Graduate (preferably in Digital Marketing / Brand Management)
Between 2 and 3 years of experience in media, web or digital industry
Good understanding of social media technologies
Good understanding of web product development and execution
Good understanding of digital mediums and ad execution
Analytical understanding of digital media plans
Ability to comfortably manage relationships with multiple vendors
Good communication skills, both written and verbal
Demonstrated ability to work with a team
Excellent presentation and analytical skills
Good attention to detail and creativity

Cluster Sales Executive – Jumeirah beach hotel – Dubai

Jumeirah Zabeel Saray Hotel Dubai

APPLY HERE [JOB 180000I4]

Jumeirah Zabeel Saray Hotel Dubai
Jumeirah Zabeel Saray Hotel Dubai

Cluster Sales Executive – CIS Market – (18000121)
About Jumeirah:
At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.

We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’.

Our Group & Corporate and Dubai Shared Services teams are an integral part in delivering the Jumeirah Brand promise. Based in our modern headquarters in Dubai Design District or in one of our other key locations, we guarantee you will be part of a dynamic, committed team of industry professionals with a passion for delivering the Company strategy and efficiencies essential for our world class operation.

About the Job:

An opportunity has arisen for a Cluster Sales Executive – CIS Market to join the Commercial team in Dubai Shared Services. The main duties and responsibilities of this role:
Attend regular internal meetings to discuss segment related information
Maintain a dynamic communication structure within the department, within the hotel, RSO’s and the Regional Gulf Office
Assisting leisure team on all admin related tasks, reports and projects
Conducting site inspection and fam trips for leisure partners
Responsible of all retail travel agents bookings internationally
Coordination of all agent requirements with operation team
Coordinate monthly report for leisure segment
Responsible of all communication for leisure segment to our local and international partners
Ensures all areas of the segment – contracting, allocations, materialization reports, override agreements etc are covered in the segment action plan Understands the role, Allocations and materialization and makes recommendation for contracting
Proactive in identifying new sources of business while ensuring business from existing clients are maximised.
Maintains a complete understanding and complies with the hotels policies and procedures, particular in relation to security, health & safety and hygiene
Maintains knowledge of all Jumeirah properties for cross selling as well as the competitors’ offers and tactical
Handles tasks assigned by Director of Business Development
Any other duties as may reasonably be requested by the management.

About you:

The ideal candidate for this position will have the following experience and qualifications:

The person must have at least bachelor’s degree in business management
The person must have a thorough knowledge of the hospitality industry, including distribution and purchasing channels, corporate end-users and competitors
Fluency in foreign languages is an advantage
Russian speaking colleague is a must
It will be needed to interface with strategic marketing programs and new product roll outs.
It will be the duty to work in the coordination with all parties associated with the projects, negotiations and bids
He or she has to maintain the coordination with the clients, account coordinators, different specialists and senior management
3 years experience in Hospitality Sales Roles is required
The candidate must be computer literate in Microsoft office and hospitality specific systems. Delphi and Opera would be an advantage.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives, participation in a best in kind Savings Plan and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

Primary Location: United Arab Emirates-DUBAI-Jumeirah Beach Hotel
Job: Sales Executive
Organization: Dubai Region [Main]
Job Posting: Apr 2, 2018, 10:56:54 AM

Brand manager wanted by Bollywood park in Dubai

Bollywood Park Dubai

Bollywood Park Dubai
Bollywood Park Dubai

&nbsp
DPR1860 – Manager Brand – Bollywood
Bollywood Parks™ Dubai
Contract Type: Full Time | Permanent Function: Marketing Closing Date: 06 May 2018 Location: Dubai, U.A.E.
Building Fun
Experience the vibrant celebration of Mumbai’s famous film industry in all its colours and flavours at Bollywood Parks™ Dubai, when it is opened by Dubai Parks and Resorts in October 2016.

Our team will be at the heart of who we are, and we are looking for passionate, fun and dedicated people who can connect with our guests and take them on a journey into Bollywood. Whether you are working in the park or behind the scenes, you will be part of an engaging and dynamic environment that values teamwork and creativity.

With immersive rides featuring the biggest names in Bollywood, live entertainment and stage performances transporting you into a realm of movie magic, we invite you to join us on an adventure of a lifetime. The most celebrated cinema industry just got a whole lot more fun.

Play Your Part
In this role you will be responsible for managing the promotional, brand positioning and sponsorship aspects of Bollywood™ Dubai

Main Duties:

Developed the launch marketing & strategic budget plan for Bollywood Parks™ Dubai that included, online and offline media strategy and activation in relation to core target markets, channel strategy, IP management, CRM and strategic partnerships.
Manage the successful use of the Public Relations channel to drive brand awareness for Bollywood Parks™ Dubai across the region and in India through defined campaigns, online content seeding and activations.
Analyze regional insights regarding local trends, market dynamics, and future product requirements, to shape and define the strategy for the park across all markets.
Delivered regular updates on product positioning, messaging frameworks and key messages for Bollywood™ Dubai, in line with client and customer feedback, market trends, competitive insight and customer insight.
Prepared regular executive-level reports on marketing performance, budget utilization, and strategic recommendations for marketing investment in post opening phase.
Managed and delivered the creative and brand pitches and RFPs.
Drive the distribution of relevant content to the database to help ensure ongoing engagement and awareness of Bollywood Parks™ Dubai.
Identification new market opportunities and driving growth for Bollywood Park Dubai ™..
Key point of contact for creation of content and distribution of internal communications.
Delivering a positive ROI on all B2C marketing activities for awareness and brand growth.
Provide guidance and approvals to the agencies in their deliverables.
Proactively interacted with Cluster Sales and the Revenue team on development and deployment of direct channel marketing programs that supported acquisition and growth of database.
Monitor, assess and report the performance of all marketing campaigns by analysing key performance indicators in order to ensure visibility on their return on investment.
Work directly with sales & revenue colleagues to develop direct marketing initiatives that measurably impact revenue and drive incremental revenue.
Managed weekly meetings with the operations teams for in-park marketing opportunities as well continuation of B2C campaigns.
Work with the digital agency to develop innovative and profitable digital marketing strategies.
Ensured effective management of colleagues within the marketing, communications and public relations function, through skill development, cross functional roles and training.
Are You a Star?
In order to be qualified for this role you should possess the below criteria:

Essential:

Bachelor’s degree in Business Management / Marketing or relevant
Promotions background with successful track record

Proactive, conscientious and detailed oriented

Min. 6 years of experience in Sales and Marketing department (similar function or responsibilities)

Portfolio that contains examples of Sales Promo, POS, Packaging, Events, Print and Digital advertising
Thorough understanding of promotions and execution of programs across all marketing channels

Ability to multi-tasks and meet tight deadlines with good time management skills.

Language; English speaker – Indian National with Hindi speaking is a preference

Understanding of GCC cultural peculiarities to ensure that designs created are in accordance and not offensive

Microsoft, Google Docs, and CMS Word Press/Excel/PPT
Desirable:

Independent thinker

Motivated, enthusiastic and has a positive attitude to work

Proactive and seeks to make improvements

Background in Hotel/resort industries

Local market knowledge

Good organizational skills with accuracy and attention to details.

Have good written and verbal communication and interpersonal skills.

The Best Part of The Story
We offer a competitive salary and benefits package which includes; housing allowance, annual flight allowance, comprehensive medical coverage, life and accident insurance and other generous allowances.

We also care about your career development supported by Learning opportunities for those seeking a long-term future in the Company.
APPLY HERE