Sales Manager wanted at Ritz hotel – Abu Dhabi

ritz carlton hotel abu dhabi

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ritz carlton hotel abu dhabi
ritz carlton hotel abu dhabi

Job Number 18002AUP
Job Category Sales and Marketing
Location The Ritz-Carlton Abu Dhabi, Grand Canal, Abu Dhabi, UAE
Schedule Full-time
Relocation? Yes
Position Type Management
 
Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY
Responsible for proactively soliciting and managing group and transient sales opportunities. Manages the hotel’s segment sales effort. Actively up-sells each business opportunity to maximize revenue opportunity. Manages daily activities related to group and transient sales objectives. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow the account on behalf of the company.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area.

OR

• 4-year bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

• Works collaboratively with off-property sales channels (e.g., territory sales, company sales) to ensure group and transient sales efforts are coordinated, complementary and not duplicative.

• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.

• Develops relationships within community to strengthen and expand customer base for group and transient sales opportunities.

• Manages and develops relationships with key internal and external stakeholders.

• Provides accurate, complete and effective turnover to Event Management.

Conducting Daily Sales Activities that Achieve Department Goals

• Responds to incoming group and transient opportunities for the property that are outside parameters of the .

• Manages departmental budget, including group and transient sales.

• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

• Uses sales resources and administrative/support staff effectively.

• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

• Conducts data analysis and sharing of information on market conditions, competitors, client and industry changes, economic forecasts and trends.

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue

• Identifies new group and transient business to achieve personal and property revenue goals.

• Understands the overall market – competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the property based on market conditions and property needs.

• Monitors same day selling procedures to maximize room revenue and control property occupancy.

• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

• Maximizes total hotel revenue by working closely with Rooms and Catering departments.

Food & Beverage Manager wanted at Four points hotel – Dubai

Four points Sheraton hotel Dubai

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Four points Sheraton hotel Dubai
Four points Sheraton hotel Dubai

Job Number 180029U4
Job Category Food and Beverage & Culinary
Location Four Points by Sheraton Bur Dubai, Dubai
 
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when you’re global, you can experience the local. Designed for the independent traveler seeking balance, there’s Four Points.
 
JOB SUMMARY
 
Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Developing and Maintaining Budgets

• Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.

• Maintains a positive cost management index for kitchen and restaurant operations.

• Utilizes budgets to understand financial objectives.

Leading Food and Beverage Team

• Manages the Food and Beverage departments (not catering sales).

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence.

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Oversees all culinary, restaurant, beverage and room service operations.

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

• Provides excellent customer service to all employees.

• Responds quickly and proactively to employee’s concerns.

• Provides a learning atmosphere with a focus on continuous improvement.

• Provides proactive coaching and counseling to team members.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Ensures and maintains the productivity level of employees.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.

• Sets clear expectations with the employees and team leaders and ensures that appropriate rewards are given if expectations are exceeded.

Sales Manager wanted at Sheraton hotel – Sharjah, UAE

Sheraton Hotel Sharjah UAE

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sheraton resort hotel sharjah beach uae
sheraton resort hotel sharjah beach uae

Sales Manager (CIS)
Job Number 18001GVI
Job Category Sales and Marketing
Location Sheraton Sharjah Beach Resort & Spa, Sharjah
 
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

JOB SUMMARY

The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.

OR

• 4-year bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

• Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.

• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.

• Develops relationships within community to strengthen and expand customer base for sales opportunities.

• Manages and develops relationships with key internal and external stakeholders.

• Provides accurate, complete and effective turnover to Event Management.

Managing Sales Activities

• Participates in sales calls with members of sales team to acquire new business and/or close on business.

• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue

• Identifies new business to achieve personal and location revenue goals.

• Understands the overall market – competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the location based on market conditions and location needs.

• Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.

Gastro Pub Manager wanted at Park rotana hotel – Abu Dhabi

Park Rotana hotel Abu Dhabi

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Park Rotana hotel Abu Dhabi
Park Rotana hotel Abu Dhabi

Expiry Date: 2018/09/08
Ref. JB3816324
 
Food & Beverage – Manager – Speciality Outlet – Gastro Pub
Park Rotana

Job Description
We are currently seeking for ambitious, dynamic, self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products with prompt, accurate and personalized service.
 
As a Specialty Outlet Manager you are responsible for the short and long term planning and the management of the respective outlet operations in the front and back of house to achieve customer satisfaction and quality service while meeting / exceeding financial goals and your role will include key responsibilities such as:

•Prepare schedules for all employees according to the forecast and within the limits of the staffing guide to ensure adequate manpower at all times

•Conduct regular training sessions with the assigned team in line with the departmental SOP’s

•Evaluate the performance of the assigned team and initiate internal development and promotions

•Responsible for the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours

•Handle the welcome and seating of arriving guests with the assistance of the Hostess

•Maintain a professional and friendly relationship with the outlet patrons

•Establish and update the outlet’s database of regular guests

•Tour the outlet and all related areas frequently, ensuring the highest possible cleanliness and maintenance standards

•Be actively involved in the outlets promotional activities.

Skills
Education, Qualifications & Experiences

You must be a college / university degree graduate with a minimum of two years experiences in a similar role with preferable previous experiences in the Middle East. You should be a computer literate with effective communication skills and an excellent command of written and spoken English.

Cluster Director of Sales wanted at Rotana – Abu Dhabi

Rotana HQ Abu Dhabi logo

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Rotana HQ Abu Dhabi logo
Rotana HQ Abu Dhabi logo

Expiry Date: 2018/10/06
Ref. JB3787295
 
Job Description
We are currently seeking for passionate and dynamic Sales professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As Cluster Director of Sales you are responsible to monitor sales production and adjust sales activities to achieve planned goals within your region in order to deliver qualified leads and service existing accounts, whereby your role will include key responsibilities such as:
 
• Monitor sales production and adjust sales activities, account coverage and sales priorities as necessary to achieve plan goals

• Plan, establish goals and administer Outbound Sales Office function to deliver qualified leads and service existing accounts

• Develop active communication and close rapport with local authorities such as tourism board, convention bureau, airlines, Rotana area sales offices and other sources of sales information and support

• Assess group business to maximize contribution from available public space and generate room revenues whilst achieving banqueting budgets

• Develop annual sales department budget and execute the sales programs and activities within it, assisted by Superiors

• Identify sources of individual business and allocate the resources to develop relationships with them

• Ensure understanding of position requirements, goals and standards of performance of the sales department

• Review and finalize corporate section of the month end sales report prior to submitting it to the concerned

Skills
Education, Qualifications & Experiences

You should be holding a bachelor degree in sales and be computer literate with effective and outstanding communication skills, both verbal and written.

Conference & Catering Manager wanted at Ritz hotel – Abu Dhabi

ritz carlton hotel abu dhabi

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ritz carlton hotel abu dhabi
ritz carlton hotel abu dhabi

Job Number 18001ZH6
Job Category Event Management
Location The Ritz-Carlton Abu Dhabi, Grand Canal, Abu Dhabi
 
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

Assists in planning and execution of meetings and special events. Position assists in the implementation of departmental strategies. The position has responsibility for assisting in the execution of all property events with a seamless turnover from sales to operations and back to sales where appropriate.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the event management, food and beverage, sales and marketing, or related professional area.

CORE WORK ACTIVITIES

Assisting in Managing Meetings and Special Events Operations and Budgets

• Researches and analyzes new products, pricing and services of competition.

• Assists in apprising property of all groups that will impact property operations.

• Assists in execution of event management strategy that is aligned with the company’s business strategy and leads its execution.

• Conducts daily walk-through of banquet floor to help ensure client satisfaction and quality standards.

Managing Profitability

• Assists in developing working relationships with outside vendors and establishing prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property as needed.

• Creates opportunities to upsell during event planning.

• Assists in managing department controllable expenses to achieve or exceed budgeted goals.

Director, Global Sales wanted at Marriot corporate – Dubai

Marriott Marquis Hotel Dubai logo

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Marriott Marquis Hotel Dubai logo
Marriott Marquis Hotel Dubai logo

Job Number 180024Y9
Job Category Sales and Marketing
Location Middle East GSO, Dubai, United Arab Emirates
 
Schedule Full-time
Relocation? Yes
Position Type Management

JOB SUMMARY
The role of the Director, Global Sales – UAE (United Arab Emirates) is to maintain effective financial performance by ensuring that profitable sales are generated and operational controls are in place within a sales engine of the Global Sales Organization (GSO). Additionally, the Director, Global Sales – UAE (United Arab Emirates) is to support the GSO vision and mission by providing business support and operational excellence to a team of GSO Sales Professionals in the UAE. The position provides leadership and management oversight to sales professionals whose activities are specifically focused on areas such as a business segment (corporate, wholesale, intermediary) unique revenue stream, strategic and total account management, customized client support or specific geographic area (UAE). The position directs and leverages Marriott resources to support the achievement of revenue targets and financial performance. This position is also responsible for leading and directing the UAE corporate and intermediary sales team in the processes of strategic account management and team-based sales as well as partnering with the area sales, distribution and revenue teams.

CANDIDATE PROFILE
Education and Experience Preferred
6+ years sales and marketing experience required.
Team management experience strongly preferred.
Has validated experience – recognized as an expert in specific business segment(s), functional area(s), and/or geographical area(s).
Excellent professional relationships with the main influencers within their area of expertise.
CORE WORK ACTIVITIES
The following are specific responsibilities and contributions critical to the successful performance of the position:

Strategic Account Management:
Act as customer advocate by understanding GSO customer’s requirements, expectations and needs; removes barriers to business solution development.
Develops relationships with outside vendors and strategic partners in an effort to expand exposure of Marriott brands to internal and external customers.
Pursues opportunities to capitalize on strengths and market conditions, and to counter competitive threats.
Stays abreast of developments in the areas of Strategic Account Management and Team-Based Sales in order to provide relevant direction.

Business/Financial Management:
Determines ROI on sales opportunities.
Assists GSO Leadership in developing overall business strategies for the department; reviews and manages controllable expenses as appropriate.
Demonstrates working knowledge of legal issues within industry.
Directs regular reporting activities associated with account tracking, spending data, department revenue, profitability analysis, etc.
Ensures effective measurements of process and outcomes of business and account plans.
Oversees the use and maintenance of internal systems.
Positioned as the Subject Matter Expert in matters related to the specific area of expertise.
Prepares for and facilitates productive meetings.
Responsible for facilities/office management as needed.
Supports operating budgets and sales targets to support the GSO business plan.
Works with Revenue Management and other Functional Areas to assist in the development of business segment, revenue stream and/or geographical area sales strategies.

Organizational Excellence:
Acts as project manager for ad hoc or recurring needs of the department, responsible for satisfactory and timely delivery of outcome.
Demonstrates a solid, working knowledge of the functional area business’, and leveraging this to provide maximum profitability for Marriott.
Establishes guidelines for, measures, monitors and evaluates Marriott and GSO processes, policies and procedures.
Orchestrates departmental resources across organizational boundaries to create cross-functional business-to-business relationships.
Positioned as a knowledge provider in matters of industry and business to their clients and their internal constituents.
Supports accomplishment of department and its account initiatives through active participation in issue resolution.

Market Integration & Leadership:
Assists people from diverse cultures and backgrounds to effectively contribute and succeed in the GSO and its cross-functional teams.
Develops strong working relationships to maximize Marriott benefits, advising on issues relative to customer/segment/geographical needs and proactively developing strategies that complement market-based initiatives.
Establishes and maintains an active role within industry organizations.
Maintains an influential presence among customers and internal constituents by providing education and training to both audiences across a wide range of relevant industry, business and/or geographical interests.
Provides effective orientation and training on GSO for new market/field associates.
Supports Marriott culture based on shared values of associate and customer satisfaction.

Sales Manager wanted at Amwaj Rotana hotel- Jumeirah, Dubai

Amwaj Rotana hotel Jumeirah Beach

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Amwaj Rotana hotel Jumeirah Beach
Amwaj Rotana hotel Jumeirah Beach

Expiry Date: 2018/09/27
Ref. JB3822979
Sales – Sales Manager
Amwaj Rotana – Jumeirah Beach Residence

Job Description
We are currently seeking for passionate and dynamic Sales professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
As a Sales Manager you are responsible to implement all sales activities and maximize business opportunities in your specific area of responsibility. The role involves implementing and executing all sales action plans and will include key responsibilities such as:

•Ensure comprehensive and complete coverage of own portfolio, covering all levels of accounts managerial and departmental executives for a comprehensive client servicing, achieving targets and maximum productivity

•Implement and execute all sales objectives and action plans to reach and exceed targets set

•Establish parameters, quotes and negotiate prices with customers for transient and group business in connection with the properties

•Promote and produce sales leads for Rotana within its respective areas

•Provide feedback on changing marketing conditions, including trends in the competition, as a result of direct sales solicitation, telephone and direct mail in its market areas

•Establish and maintain files of major accounts and assist Superiors in maintaining the accounts management system

•Ensure that selling strategies are adhered to during negotiations and maximize up selling opportunities whenever possible

Skills
Education, Qualifications & Experiences

You should be holding a degree in sales and minimum two years post graduate work experiences, ideally within the hotel industry. You must be a computer literate with excellent presentation skills and highly sophisticated communication skills, written and oral with proficiency in English is essential and any other language skills beside will be an asset.

Assistant Resident Engineer wanted at AECOM – Dubai

aecom logo

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aecom logo
aecom logo

Job Summary
The Assistant Resident Engineer will lead AECOM’s construction supervision discipline engineers independently or under the direction of the Resident Engineer advising on all engineering matters.

Job Duties
Leads the delivery (time, cost, quality) of assigned package.
Supervise and manage the contractors to ensure the works are constructed as per specification and to established milestone dates.
Manage and direct the supervision team to undertake day to day inspections of the works.
Maintain a very high level of Safety awareness and ensure the contractor complies with his obligations.

Together with the Contracts Manager administer the FIDIC based contract.

Remove bottlenecks to delivery on behalf of the contractor.

Resolves site issues on site.

Presents progress and package issues to client team.

Negotiates changes to the scope of work with the Client and key subcontractors.

Responsible for following up on instructions & commitments associated with the project

Establishes Project Execution Plan, Health & Safety Plan, Quality Control Plan and other documents

Establishes the program requirements for all areas of the project and monitors site staff performance

Plans, directs, supervises and controls the execution of all technical, fiscal and administrative functions of the project and the site team

Assigns responsibility to key subordinates in their respective fields of expertise

Provides input to performance reviews and develop plans for subordinates

Work with other managers, project engineers and discipline Heads to develop budgets, schedules and plans for the various elements of the project

Monitors and reports to management on the progress of all project activities within the program, including significant milestones and any conditions, which would affect project cost, schedule, performance or Client relation

Establishes internal weekly meetings to review project status and formulate action items

Performs other responsibilities associated with this position as may be appropriate

Represent the company in all Client meetings.

Specific Skills Required

Good letter writing and reporting skills

Good working knowledge of FIDIC contracts

Able to independently asses the performance of a multi-discipline team of Engineers

Minimum Requirements

Minimum 15 Years of related Construction Supervision / Management experience on Buildings and Construction or Infrastructure projects with a broad general engineering background. Minimum 5 Years in the GCC preferably in the UAE. Must have worked on projects in the capacity of a Senior Engineer and / or Assistant Resident Engineer as a minimum.

Experience in large scale hard and soft landscape public realm type projects is required

Preferred Qualifications

Bachelor Degree in relevant Engineering field (i.e. Civil, Mechanical, Electrical, Structural etc.) and PMP, plus membership of a recognized professional institution preferred

Growth Support Manager wanted at SERCO – Dubai

Serco logo

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Serco logo
Serco logo

Reporting to: Business Development Director, Serco Middle East
Division / Function: Growth
Base location: Rolex Support Office, Dubai
Job ID: N/A (Current holder in post)
Job Family: Business Development
Grade: 18
Key purpose
The key purpose of this role is to support and in some areas lead SME’s Growth community and the Sectors with business growth initiatives including:

To support Sectors with the development and implementation of roadmaps for strategy implementation.
To lead SME’s solution development function.
To support with the development of new products and service offerings.
To support the implementation of SME’s Strategic Account Program for both existing and new clients.
To lead SME’s Client Insights program.
To support the business with pipeline management and sales performance reporting.
To provide ad-hoc support to SME’s Growth community and to the Sectors on sales support activities.

The role reports to the Business Development Director, Serco Middle East.

Reason for role

This role was created to ensure that SME’s growth community and the Sectors have the necessary tools and support to growth the business. The role will ensure that there is structure (planning, development and reporting) across all sales activities within the Division.

Structure and reporting relationship

The role holder reports to the Business Development Director.

Based on the specific requirement of the role

Key accountabilities

Main responsibilities:

General

To actively support the Growth community and the Sectors with business growth initiatives beyond only bidding in line with the Divisional strategy and business objectives, and in accordance with regional and Group governance processes.

Growth Strategy Implementation

To support the Sectors with the development and implementation of a roadmap for strategy implementation, acting as a PMO and support function.
To work with account leaders and front-end BD team on a framework to manage/monitor/report on existing and targeted accounts, leveraging the previously used blue sheets.
To develop presentations, collateral and other materials to support the Sectors with their strategy implementation.
To support the Sectors with solution development for their opportunities.
To provide input into the reporting requirements of the Growth function.
To support the function with pipeline reporting, monitoring and analysis.
To support the Growth Support Director in strategy implementation strategy activities when and as required.

Solution Development

To identify effective, efficient and repeatable business strategies and solutions, through proactive collaboration with Serco business units and other divisions.
To act as a bridge between the front-end BD team and the Bidding engine, to:
Identify gaps within Serco’s current solution development process and target key areas for improvement;
Identify best practice solutions and innovations from across Serco Group and even Serco’s competitors;
Ensure BD team engage with clients pre-RfP release to help shape the RfP in Serco’s favour and to promote Serco’s capabilities;
Support BM team in preparing solutions and define the strategy in advance of Gate 3;
Collate, store and update Serco solution processes, collateral and tools to support the solution development of the bid teams.

Strategic Account Management

To support the MD Growth, Business Development Director, MDs and Client Directors in:

Implementing SME’s Strategic Account Leadership Program for both existing and new clients.
Developing client presentations, reports and other collateral.
Supporting with solution development for key opportunities.
Lead SME’s Client Insight Program.

Market Insights and Intelligence

To support the Business Growth Analyst in the delivery of the Market Insights and Intelligence function.
To provide ad-hoc market analysis and reporting support.
To lead the Market Insights and Intelligence Function in the absence of the Growth Support Analyst.

Bidding

As needed by the business, to lead complex bids (in the capacity of the Senior Bid Manager) through the development of innovative solutions to meet Client requirements and SME’s business objectives.

Essential qualifications

The ideal candidate will be of graduate calibre preferably holding a Bachelor’s degree. They should have bidding, business development and commercial experience having worked on complex business opportunities / bids.

They should be a strong team manager and have practical experience of leading a team to successfully deliver in complex and demanding environment. They should have previously worked in a diverse, multi-cultural multinational corporate organisation and with experience in cross-functional leadership.

They will have experience of:

Managing complex business opportunities;
Developing and implementing change programmes and business enhancement initiatives;
Developing complex technical, commercial and financial bid solutions;
Undertaking market research;
Working with key internal and external business stakeholders;
Managing complex Governance processes;
Operating in the GCC;
Client engagement and presentation.
They should possess a commercial and pragmatic approach to providing strategic growth solutions with the ability to liaise in a professional and persuasive manner with staff at all levels in the organisation portraying a high level personal presence and credibility. They should be confident operating within a client-facing environment and possess strong relationship building skills.
Excellent negotiation, communication (written and verbal) and analytical skills with ability to assimilate information quickly in a commercial manner is essential. They must be fluent in English (reading, writing and speaking). Arabic would be advantageous although not essential.
They should have excellent proven project management and organisational skills; be detail oriented with the ability to handle multiple priorities and meet demanding deadlines and schedules. They must have the ability to collaborate effectively with cross functional teams and work in a geographically dispersed environment. Good judgment and decision-making skills are essential.

Essential technical and professional skills and knowledge

Key competencies:

Ability to develop technical, financial and commercial bidding solutions.
Ability to improve business processes and roll out change programmes.
Adaptable and flexible approach to team engagement.
Strong proposal and business case writing skills.
Strong verbal and numeric skills.
Ability to think strategically and balance long- and short-term operational priorities.
Ability to manage multiple competing priorities within own workload effectively.
Ability to solve problems and complex issues in a timely manner.
Understand and interpret customer needs.
Good team worker, reliable and able to rapidly establish a high degree of trust, rapport and gain co-operation from the bid team.
Strong attention to detail; maintaining high standards for delivery, quality and accuracy.
Confident and articulate in all communications i.e. face-to-face, telephone and written communications.
Confidence to deal with all levels of seniority and the ability to adapt communication and messages to different audiences.
Self-motivated, self-disciplined and having the ability to work to tight deadlines, including some late working.
Demonstrates strong commercial acumen and ability to gather information to support commercial decisions.
Highly competent in MS Office software and relevant tools such as Project, Visio, etc.

Essential experiences

10 years + experience across key skills identified
Must possess creative skills associated with strong technical, commercial and financial background
Good understanding across all sectors to be able to measure performance and challenge decisions.
Excellent interpersonal skills, with the confidence to approach people at all levels of seniority.
Self-motivated and enjoy working to targets.
Good relationship and networking skills.
Articulate, confident communicator and presenter.
Excellent people management skills.
Thrive in a pressurised target driven environment.
Commercial knowledge to analyse market data and identify new opportunities.
Strong team player, but equally good at taking initiative.
Ability to operate within the ethics and values of the Serco Group.
Able to operate at a senior/strategic level in wider Serco Group.

Bar Manager wanted at Grosvenor hotel – Dubai

Toro Toro at Grosvenor hotel Dubai

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Toro Toro at Grosvenor hotel Dubai
Toro Toro at Grosvenor hotel Dubai

Bar Manager – Toro Toro
Job Number 180022T1
Job Category Food and Beverage & Culinary
Location Grosvenor House, a Luxury Collection Hotel, Dubai
Brand The Luxury Collection
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Company:
Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™

Property Description:
A pinnacle of perfection, set within the cosmopolitan Dubai Marina. Grosvenor House Dubai is a landmark of prestige and a symbol of refinement. It is a home for culture, creative excellence, and a collector of lasting impressions.

Grosvenor House is a name steeped in excellence and combines luxurious standards with futuristic flair. A guardian of tradition, perfectly refined. The Grosvenor House prides itself on its impeccable service, built on the legendary hospitality of Arabia. Every wish expressed is met with equal measures of priority, discretion and charm.

Located close to the city center within easy reach of business and leisure facilities, the Grosvenor House is the ideal location for business, leisure or for it your home.

Requirements:
Responsible for the bar operations, including special-event setups, prices, staffing and roster, stock and inventory control, training staff, guest relations, food hygiene and health and safety standards within the outlets. To establish and maintain high standards of quality service, guest relations and meet the required revenue target within the respective outlet.
Must have a solid food and beverage background working in a five star International environment such with at least 2 – 4 years in a management position
The ideal candidate must have relevant experience in a similar role within a five star hotel or a busy luxury bar.
Used to a large and busy bar operations.
Used to highest service excellence and standards and familiar with bar and restaurant services and customer relation.
Good knowledge of wines and beverages from around the world.
Must be creative and innovative, dynamic and sociable in nature
Middle East work experience a benefit
Will be managing a multi-cultural staffs from around the world

Ordering Executive wanted at Ghassan Aboud Cars – Dubai

Ghassan Aboud Group Dubai

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Ghassan Aboud Group Dubai
Ghassan Aboud Group Dubai

Experience: 3 to 5 years
Location: Dubai
Job Description
 
Responsibilities:
 
Monthly review of stocks and identify required part numbers & quantities, for all brands of Spare Parts dealt.
 
Arrange the monthly inquiry and send to reporting manager for review.
 
Comparison of prices after getting prices from suppliers.
 
Identify slow-moving stock on quarterly basis and forward to reporting manager for review.

Identify new part numbers for range expansion and forward to reporting manager for review.

Identify and develop new suppliers in association with his reporting manager.

Experience & Qulaification:

Experience of minimum 3-5 years in Spare Parts ordering in a Trading environment in UAE , which deals in Multi-brands (not necessarily in Genuine Parts

Excellent MS office, Excel skills ( V Look-up and Pivot tables formulas/usage is preferable).

Reports making and Analytical skills.

Contracts Manager wanted at ATKINS – Dubai

Atkins global logo

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Atkins global logo
Atkins global

FG-005966
Faithful+Gould are currently looking for an experienced Commercial/Contracts Manager to form part of our Programme/Project Management Consultant (PMC) project team based in Dubai. This will be a UAE / Regional support role across F+Gs project portfolio as opposed to being project based. Typical projects include high rise towers, mixed use developments, hotels & hospitality projects, large retail schemes (malls), airports and healthcare.

Responsibilities:
Support to all existing operations within a private sector organisation, through all the project phases, particularly those related to Commercial Management (procurement, cost, contractual etc), assessing both the strengths and weaknesses and compiling a comprehensive reports for presentation to the client.
Full quantity surveying services as required
Responsible for maintaining and enhancing F+G reputation with the Client and developing effective long term client relationships thus identifying and developing new opportunities for the group

Must be conversant in all of the following:
Procurement Management which includes the development of a procurement and contracting strategy
Contract Management and Administration including the supervision, review, monitoring, evaluation and reporting on all consultant and contractor contracts
Budget and Cost Control – provide an oversight of the Master Budget and each of the constituent projects and contracts which form part of the overall programme
Payment Applications – review of all the payment applications with a summary of all findings and a final recommendation on payments
Variation Assessment – review, assess, value all variations and make recommendations to the client
Claims Management – review, identify and track causes, check validity, assess time and cost impacts and make recommendations to the client
Final Accounts – manage the preparation, submittal, review and settlement of accounts
SNC Lavalin’s Faithful+Gould business is one of the world’s leading integrated project and programme management consultancies; with over 2,400 professionals operating worldwide.
Our aim is to protect and maximise our clients’ interests throughout the planning and delivery of projects, ensuring they are delivered on time, on budget. We pride ourselves on collaborating with client teams and developing long-term relationships.

Key services include, Project management, programme management, project controls, commercial management, cost management and expert scheduling and construction planning.
Our industry is going through a digital transformation and we have been investing in and pioneering digital methods to improve all aspects of our service. We have focussed our digital transformation around platform modernisation and product development and through standardisation and automation, we are achieving efficiencies that are directly passed on our clients who benefit from a consistent quality of service as well as the savings.

Active in the Middle East for over 20 years, we have offices in the UAE, Qatar, Oman and Saudi Arabia. We hire and retain only the best people in the industry. Our success is built on recruiting – and then developing – brilliant people from a broad range of professional and cultural backgrounds. It’s precisely this diversity of talent that sets us apart.

Acquired by SNC Lavalin in 2017, we also have an extensive depth of geographic exposure across 50 countries and the breadth of 53,000 experts. As one of the largest engineering contractors, we have access to 17,000 staff in the Middle East making us one of the largest multidisciplinary consultancies in the region.

Requirements:
Degree qualified professional who has reached Managerial level
15 years of experience and preferably have experience similar to this project/role
Membership of a recognised professional body
Capable of reviewing existing operations within an organisation through all the project phases (processes and procedures in both office and site)
Assessing both the strengths and weaknesses and assisting in compiling a bespoke set of process and procedures of all of the activities including but not limited to quality, progress, commercial matters, value, safety, design and construction
An experienced Commercial/Contracts Manager with a demonstrable track record in the delivery of large multi functional projects
Knowledge of project controls procedures
A “rounded profile”, comfortable with planning, analysis and managing process and commercial considerations. The successful candidate should also be able to drive for a successful delivery
Effective in building good working relationships within complex structures both within projects, with clients and internally
A minimum of 5 years experience working in USA, Canada or Western European Countries is preferable.

Laundry Manager wanted at Sheraton Grand hotel – Dubai

Sheraton Grand Hotel Apartment Dubai

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Sheraton Grand Hotel Apartment Dubai
Sheraton Grand Hotel Apartment Dubai

Job Number 18001ZHT
Job Category Housekeeping & Laundry
Location Sheraton Grand Hotel, Dubai, UAE
 
Schedule Full-time
Relocation? No
Position Type Management

Sheraton Grand Hotel, Dubai, United Arab Emirates.
Located at the forefront of Dubai’s most prominent thoroughfare, the Sheraton Grand Hotel seamlessly connects to the heart of the booming business district. Our hotel is just across from the Dubai World Trade Centre and within walking distance of the Dubai Convention Centre. A short drive will take you to DIFC, Dubai Mall, or downtown, and Dubai International Airport (DXB) is 10 kilometers away. Standing 53 stories tall, the hotel comprises 474 guest rooms and suites, as well as 180 one- to three-bedroom serviced apartments. All accommodations span at least 36 square meters. Our expansive conference center boasts meeting rooms with natural illumination and state-of-the-art audiovisual technology. The Sheraton Grand Hotel also offers a Sheraton Club Lounge that has extensive services and exciting 31st-floor views.

POSITION PURPOSE

With the Director of Housekeeping or in the absence of her/him, oversee the entire operation of the Laundry department including guest laundry, uniforms, linen, and stores.

ESSENTIAL FUNCTIONS

· Oversee the operation of the Laundry department managing guest laundry, associates laundry, uniforms and linen of the hotel.

· Participate in trainings and coaching of all the associates working in the laundry department.

· Skilled in managing laundry equipment such as washing machines, dryers, dry cleaners, folding machines, irons and all the equipment in the laundry and uniform areas.

· Manage stock controls and financial targets as guest laundry cost, linen cost, chemical cost.

· To attend daily business meetings, and participate in a proactive way

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

· Has previous 2 – 3 years’ experience as Laundry Manager

· Has previous experience in 5 star hotel

· Is able to manage a multicultural team.

· Experienced in managing a department’s profit & loss account.

· Possess superior analytical skills.

· Have knowledge of hotel computer systems and other IT related applications;

· Uphold ethical business practices.

Chief Accountant wanted at W Hotel – Dubai

w hotel dubai

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w hotel dubai
w hotel dubai

Job Number 18001ZKF
Job Category Finance and Accounting
Location W Dubai – The Palm, Dubai, UAE
 
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

JOB SUMMARY

Oversees the day-to-day execution of general ledger impacted processes, including support to clients/departments as they work with and understand these processes. Directs accounting functions specifically in the areas of account balancing, ledger reconciliation, reporting and discrepancy resolution. Supervises other Finance and Accounting employees in areas relating to general ledgers, subsidiary ledgers and related reporting.

For this role, pre-opening experience is an advantage.

CANDIDATE PROFILE

Education and Experience

• 4-year bachelor’s degree in Finance and Accounting or related major; 1 year experience in the finance and accounting or related professional area.

CORE WORK ACTIVITIES

Managing Work, Projects, and Policies

• Coordinates and implements accounting work and projects as assigned.

• Coordinates, implements and follows up on Accounting SOP audits for all areas of the property.

• Complies with Federal and State laws applying to fraud and collection procedures.

• Generates and provides accurate and timely results in the form of reports, presentations, etc.

• Analyzes information and evaluates results to choose the best solution and solve problems.

• Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.

• Balances credit card ledgers.

• Verifies contracts for groups and performs credit reference checks for direct billed groups if necessary.

Maintaining Finance and Accounting Goals

• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Submits reports in a timely manner, ensuring delivery deadlines.

• Ensures profits and losses are documented accurately.

• Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued.

• Maintains a strong accounting and operational control environment to safeguard assets.

• Completes period end function each period.

• Provide direction and assistance to other organizational units regarding accounting and budgeting policies and procedures, and efficient control and utilization of financial resources.

Demonstrating and Applying Accounting Knowledge

• Demonstrates knowledge of job-relevant issues, products, systems, and processes.

• Demonstrates knowledge of return check procedures.

• Demonstrates knowledge of the Gross Revenue Report.

• Demonstrates knowledge and proficiency with write off procedures.

• Demonstrates knowledge and proficiency with consolidated deposit procedures.

• Keeps up-to-date technically and applying new knowledge to your job.

• Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

• Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Managing and Conducting Human Resource Activities

• Supports the development, mentoring and training of employees.

• Provides constructive coaching and counseling to employees.

• Trains people on account receivable posting techniques.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Demonstrates personal integrity.

• Uses effective listening skills.

• Demonstrates self confidence, energy and enthusiasm.

• Manages group or interpersonal conflict effectively.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Manages time well and possesses strong organizational skills.

• Presents ideas, expectations and information in a concise well organized way.

• Uses problem solving methodology for decision making and follow up.

• Makes collections calls if necessary.

Catering Services Manager wanted at Ritz hotel – Abu Dhabi

ritz carlton hotel abu dhabi

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ritz carlton hotel abu dhabi
ritz carlton hotel abu dhabi

Job Number 18001ZH6
Job Category Event Management
Location The Ritz-Carlton Grand Canal, Abu Dhabi, UAE
 
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

Assists in planning and execution of meetings and special events. Position assists in the implementation of departmental strategies. The position has responsibility for assisting in the execution of all property events with a seamless turnover from sales to operations and back to sales where appropriate.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the event management, food and beverage, sales and marketing, or related professional area.

CORE WORK ACTIVITIES

Assisting in Managing Meetings and Special Events Operations and Budgets

• Researches and analyzes new products, pricing and services of competition.

• Assists in apprising property of all groups that will impact property operations.

• Assists in execution of event management strategy that is aligned with the company’s business strategy and leads its execution.

• Conducts daily walk-through of banquet floor to help ensure client satisfaction and quality standards.

Managing Profitability

• Assists in developing working relationships with outside vendors and establishing prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property as needed.

• Creates opportunities to upsell during event planning.

• Assists in managing department controllable expenses to achieve or exceed budgeted goals.

Ensuring Exceptional Customer Service

• Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Ensures employees understand expectations and parameters.

• Strives to improve service performance.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Senior Project Manager wanted at ATKINS – Abu Dhabi

Atkins global logo

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Atkins global logo
Atkins global

EN-002645
Nuclear
Atkins Nuclear, now part of the SNC-Lavalin nuclear division has been operating for over 40 years with operations based in the Canada, UK, Europe, the Middle East, Asia and North America, and are fully engaged in the development of the next generation of nuclear power.

Our middle east office, centred in Abu Dhabi, has become one of the largest nuclear consultancies across the region, and at the forefront of emerging nuclear power markets.
 
As a result of continued growth, we are looking to recruit a nuclear-experienced project manager to help our client(s) manage some very complex organisational and technical projects.

Initially, we are looking for individuals to be based in Abu Dhabi, at the clients’ site, and take a senior client facing role on a secondment basis, but alongside an Atkins/SNC-Lavalin team of professionals.
Responsibilities:
Manage multidisciplinary project(s), using client developed project tools and processes
Standard delivery expectations such as reporting, safety leadership, risk management, schedule oversight, and client management
Confidently engage and build trust from a broad range of client stakeholders, from technicians to C-level executives

Requirements:

Essential:
8 years + professional experience,
Degree qualified engineer or scientist
Nuclear experience (5 -8 year)
Able to work in the field and interact well with delivery teams
Good standard of written English and the ability to write clear technical reports
Reasonable level of commercial awareness and demonstrate the ability to work within budget and programme
Innovative and open to ideas
Highly motivated and proactive, have good interpersonal skills and an ability to communicate effectively
Interpersonal skills, able to build and develop relationships internally and externally
Desirable:

Familiarity with the Arabic language
Project Management qualifications

Restaurant master wanted at Morimoto restautant – Dubai

Morimoto restaurant Le Meridien hotel Dubai

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Morimoto restaurant Le Meridien hotel Dubai
Morimoto restaurant Le Meridien hotel Dubai

Job Number 18001CK4
Job Category Food and Beverage & Culinary
Location Renaissance Downtown Hotel, Dubai, Dubai, UAE
 
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask “why” when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place. You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it’s a place to discover, a place in the world with style like yours. That’s why we’re not just looking for anyone. We’re looking for someone like you.

Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Data Platform Manager wanted at ADCB bank – Abu Dhabi

ADCB bank Abu Dhabi logo

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ADCB bank Abu Dhabi logo
ADCB bank Abu Dhabi logo

Expiry Date: 2018/08/11
Ref. JB3799912
Data Platform Manager
 
Job Description
To manage big data platforms and middleware systems, aligning technology capabilities, capacity, upgrades, integration and changes with business requirements and providing technical advice to ensure technology system availability/service level agreements are met and upgrades, maintenance and integration is completed with minimal disruption to business

Big Data Platform Management
Maintain big data platform environment and middleware systems and manage day-to-day maintenance to ensure tuned for optimum performance and efficiency and service level agreements (SLA’s) are met

Benchmark system performance, analyse system bottlenecks and propose solutions in order to eliminate them
Oversee the security of big data platform and middleware systems through the use of vulnerability tools and enforcements of policies and procedures to ensure integrity and protection of systems and data Liaise with IT colleagues and business units to complete capacity planning by understanding, collating and estimating requirements and reviewing system capability to ensure demand can be met
Plan and oversee the upgrade and patching of data platforms and systems by liaising with business units, IT colleagues and external vendors, creating planned maintenance windows and completing required UAT to ensure required/ongoing support for systems and applications can be secured
Provide technical advice and guidance to the technology services team and business units in order to integrate and standardise supported systems across the bank
Streamline the operation of the big data platforms in order to facilitate analytical use case execution for a diverse user community/different business groups

2.
Vendor Management
Coordinate with external vendors to work on support issues and monitor contract compliance to ensure services are provided as per agreed service level agreements (SLAs) and turnaround times (TATs)
Review solutions provided by vendors and translate against the project requirements to assist business users in understanding system functionality
3.
Project Management
Engage with project managers in change initiative projects to ensure timely IT deliverables
Assist project managers in developing project documents and provide support in obtaining project approvals to ensure banking projects are delivered within planned timelines
Manage the identification of the resolution on issues reported by business users by coordinating with internal staff or vendors to ensure issue resolution
Provide support to the project managers in project transition to production and successful handover to production support team to ensure minimal interruption in support services
Ensure technical support for System Integration Tests for technology staff as well as for UAT to business users to assist in timely delivery of business requirements

Skills
Minimum Experience
At least 8 years of experience in Banking/Financial Services in IT having maintained big technology platforms with at least 5 years of experience in a managerial capacity
Minimum Qualifications
Bachelor’s Degree in Computer Science
Professional Qualifications
Certification in Cloud platforms (For example: AWS Solution Architect) and/or Cloud Technology Certification
Certification in Infrastructure Domain
Middleware systems certification
Knowledge and Skills
Knowledge and experience of banking operations and related problems
Knowledge of UNIX/LINUX OS
Experience with Hadoop platform engineering.
Familiar with distributed systems and understanding high availability.
Experience with Java, Python or Scala
Experience with IBM WebSphere, Oracle WebLogic, Red Hat JBOSS & Apache Tomcat Administration.
Knowledge of cluster monitoring tools
Understanding of OS concepts, process management and resource scheduling
Basics of networking, CPU, memory and storage
Understanding of shell scripting
Understanding of all the components in the Hadoop ecosystem (For example: Apache Hive and Apache Mahout)

Service Desk leader wanted at ADCB bank – Abu Dhabi

ADCB bank Abu Dhabi logo

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ADCB bank Abu Dhabi logo
ADCB bank Abu Dhabi logo

Expiry Date: 2018/08/11
Ref. JB3800464
Team Leader – Service Desk
&nbsp
Job Description
To manage a team of service desk agents to ensure all post sale customer queries and complaints are resolved within agreed timelines and service standards

Service Desk Management
Oversee the resolution of all post sales customer queries (mortgages, auto and smart loans) to ensure handled within agreed timelines and service quality standards
Review service failures and escalate to relevant business units to ensure resolved within agreed turnaround times and to the customers satisfaction

Skills
Minimum Experience
At least 3 – 4 years of experience in a customer service role
Minimum Qualifications
Bachelor’s Degree in relevant specialisation
Professional Qualifications
Knowledge and Skills
Negotiation skills
Written and spoken English
Planning, analytical and time management skills

Data Architecture lead wanted at ADCB bank – Abu Dhabi

ADCB bank Abu Dhabi logo

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ADCB bank Abu Dhabi logo
ADCB bank Abu Dhabi logo

Expiry Date: 2018/08/11
Ref. JB3799904
Lead – Data Architecture
 
Job Description
To lead the design, implementation and enhancement of information management/data strategies and identify/implement standards, guidelines and best practices to ensure data meets the required standards and business requirements

1.Data Architecture Management
Lead the design, implementation and enhancements of Data Marts, collect and analyse user requirements in order to support business users achieve business goals
Develop and implement tools and platforms for data acquisition, extraction, transformation, management and manipulation of large and complex data sets in order to meet business requirements

Manage the collection of various metadata assets and oversee profiling of internal and external data sources in order to increase visibility and promote reuse

Engage with key stakeholders to define data classifications and data zoning to enable sensitive information assets to be immediately identified and proactively managed
Develop relationships and interact with external data and analytics vendors to support the implementation of data tools and platforms

2.Data Governance and Best Practices
Determine and implement overall data modeling standards, guidelines, best practices and approved data modeling techniques to ensure alignment with enterprise architecture industry standards and IT strategy
Liaise with external regulatory authorities to develop data governance in order to facilitate data availability, quality and ownership
Supervise the creation of all conceptual, logical and physical data models and conduct periodic reviews to ensure data modeling practices and guidelines are followed and comply with policies and standards
Research and identify emerging technology and industry standard data architecture/management frameworks in order to recommend enhancements to existing systems and approaches

3.Data Security and Risk Management
Protect the bank’s data against IT risks, including unauthorised access to information, data integrity problems, loss of processing capability, and poor service levels and provide recommendations to ensure the information system is successfully exploited to achieve continuous improvement and competitive advantage by identifying needs

Skills
Minimum Experience
At least 10 years of experience in Information Technology, of which 5 years of experience in a managerial capacity
Minimum Qualifications
Bachelor’s Degree in IT, Computer Science or Equivalent
Professional Qualifications
TOGAF Open Architecture Framework Certification or Equivalent
Knowledge and Skills
Communication and persuasion skills
Presentation and facilitation skills
Negotiation and mediating
Business liaison
Effective conceptualization, pattern recognition and teaming skills
Design-thinking skills

Marketing Executive wanted at Renaissance hotel – Dubai

Renaissance Dubai Hotel Downtown Dubai

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Renaissance Dubai Hotel Downtown Dubai
Renaissance Dubai Hotel Downtown Dubai

Job Number 18001XTD
Job Category Sales and Marketing
Location Renaissance Downtown Hotel, Dubai, Dubai, UAE
 
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask “why” when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place. You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it’s a place to discover, a place in the world with style like yours. That’s why we’re not just looking for anyone. We’re looking for someone like you.

Job Summary

Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Transmit information or documents using a computer, mail, or facsimile machine, including proofreading and editing written information to ensure accuracy and completeness. Enter and locate work-related information using computers and/or point of sale systems.

Outlet Manager wanted at Park rotana hotel – Abu Dhabi

Park Rotana hotel Abu Dhabi

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Park Rotana hotel Abu Dhabi
Park Rotana hotel Abu Dhabi

Expiry Date: 2018/09/08
Ref. JB3816324
Food & Beverage – Manager – Speciality Outlet – Cooper’s Bar and Restaurant
Park Rotana
 
Job Description
We are currently seeking for ambitious, dynamic, self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products with prompt, accurate and personalized service.

As a Specialty Outlet Manager you are responsible for the short and long term planning and the management of the respective outlet operations in the front and back of house to achieve customer satisfaction and quality service while meeting / exceeding financial goals and your role will include key responsibilities such as:

•Prepare schedules for all employees according to the forecast and within the limits of the staffing guide to ensure adequate manpower at all times

•Conduct regular training sessions with the assigned team in line with the departmental SOP’s

•Evaluate the performance of the assigned team and initiate internal development and promotions

•Responsible for the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours

•Handle the welcome and seating of arriving guests with the assistance of the Hostess

•Maintain a professional and friendly relationship with the outlet patrons

•Establish and update the outlet’s database of regular guests

•Tour the outlet and all related areas frequently, ensuring the highest possible cleanliness and maintenance standards

•Be actively involved in the outlets promotional activities.

Skills
Education, Qualifications & Experiences

You must be a college / university degree graduate with a minimum of two years experiences in a similar role with preferable previous experiences in the Middle East. You should be a computer literate with effective communication skills and an excellent command of written and spoken English.

Outlet Manager wanted at Rotana hotel – Abu Dhabi

beach rotana hotel abu dhabi

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cafe 302 Rotana hotel Abu Dhabi
cafe 302 Rotana hotel Abu Dhabi

Expiry Date: 2018/08/23
Ref. JB3812284
Food & Beverage – Outlet Manager
Rotana
 
Job Description
We are currently seeking for an ambitious, dynamic, and self motivated Food & Beverage professional to organize and direct a team that develops top quality of food & beverage products with prompt, accurate and personalized service.

As an Outlet Manager you are responsible to manage Cafe 302, the hotel’s signature outlet and one of Abu Dhabi’s most successful cafes. The priorities are to achieve the highest level of customer satisfaction and quality service while meeting / exceeding financial goals and your role will include key responsibilities such as:

•Responsible for the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours

•Preparing schedules for all employees according to the forecast and within the limits of the staffing guide to ensure adequate manpower at all times

•Conducting regular training sessions with the assigned team in line with the departmental SOP’s

•Evaluating the performance of the assigned team and initiate internal development and promotions

•Maintaining a professional and friendly relationship with the outlet patrons

•Establishing and updating the outlet’s database of regular guests

•Touring the outlet and all related areas frequently, ensuring the highest possible cleanliness and maintenance standards

•Being actively involved in the outlets promotional activities.

Skills
Education, Qualifications & Experiences

You should be a college / university degree graduate with a minimum of two years experiences as a Restaurant Manager or Assistant Restaurant Manager of a large outlet. You must be computer literate with effective communication skills and an excellent command of written and spoken English, along with excellent presentation skills. Beverage and Coffee knowledge is considered a big plus.

Guest Relations Manager wanted at Westin hotel – Abu Dhabi

westin hotel DUbai

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westin hotel DUbai
westin hotel DUbai

Job Number 18001XAZ
Job Category Food and Beverage & Culinary
Location The Westin Dubai Mina Seyahi Beach Resort & Marina, Dubai
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Job responsibilities will include, but not limited to the following:
Consistently offer professional, friendly and engaging service
Excellent communication skills with guests.
Assist Guests regarding menu items in an informative and helpful way
Follow outlet policies, procedures and service standards
Have full knowledge of menus and promotions
Follow all safety and sanitation policies when handling food and beverage
Demonstrate a complete knowledge and understanding of the sequence of service, food and beverage service standards, and all other service standards
To report for duty 5 minutes before time, clean and tidy and wearing the correct uniform as per the standard of performance manual

To strive to anticipate client needs wherever possible and react to these to enhance client satisfaction
To comply with Municipality regulations regarding Food Hygiene procedures.
To be flexible in assisting around different areas of the hotel in response to business and client needs
To perform all tasks to a consistent standard as detailed with the department standard of performance manual, and to promote within Hotel and Brand key Standards
To attend daily briefing sessions and Hotel/Departmental meetings when required
To attend training sessions and meeting when required and to operate in line with the training or information received
To demonstrate a pride in workplace and a high level of commitment

To move into this position you should have

Minimum 2 years’ experience in the relevant area of a nightlife venue
Local market experience and contacts essential
Able to handle group bookings and special requests on demand
Complaint handling experience
Excellent communication skills and good command of English language
Good interpersonal skills
Knowledge in computer
Smart in appearance and well groomed
Outdoor work and fit to work 2shifts (afternoon & night)
Multiple language ability, an advantage
Previous point of sale system experience is required (Micros)
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Venue admission management experience preferred
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team

Chef De Cuisine wanted at Palm Grill Kitchen, Ritz hotel – Dubai

Palm Grill Kitchen Ritz Carlton hotel Dubai

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Palm Grill Kitchen Ritz Carlton hotel Dubai
Palm Grill Kitchen Ritz Carlton hotel Dubai

Job Number 18001XAA
Job Category Food and Beverage & Culinary
Location The Ritz-Carlton, Dubai, Dubai, UAE
Schedule Full-time
Relocation? No
Position Type Management

JOB SUMMARY
Accountable for the quality, consistency and production of the restaurant kitchen. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Coordinates menus, purchasing, staffing and food preparation for the property’s restaurant. Works with team to improve guest and employee satisfaction while maintaining the operating budget. Must ensure sanitation and food standards are achieved. Develops and trains team to improve results.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.

OR

• 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.

CORE WORK ACTIVITIES

Ensuring Culinary Standards and Responsibilities are Met for Restaurant

• Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions for restaurant.

• Supervises restaurant kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.

• Maintains food preparation handling and correct storage standards.

• Recognizes superior quality products, presentations and flavor.

• Plans and manages food quantities and plating requirements for the restaurant.

• Communications production needs to key personnel.

• Assists in developing daily and seasonal menu items for the restaurant.

• Ensures compliance with all applicable laws and regulations regulations.

• Follows proper handling and right temperature of all food products.

• Estimates daily restaurant production needs.

• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.

• Checks the quality of raw and cooked food products to ensure that standards are met.

• Determines how food should be presented and creates decorative food displays.

Leading Kitchen Team

• Supervises and coordinates activities of cooks and workers engaged in food preparation.

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Leads shift teams while personally preparing food items and executing requests based on required specifications.

• Supervises and manages restaurant kitchen employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees’ absence.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Serving as a role model to demonstrate appropriate behaviors.

• Ensuring and maintaining the productivity level of employees.

• Ensures employees are cross-trained to support successful daily operations.

• Ensures employees understand expectations and parameters.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Establishing and Maintaining Restaurant Kitchen Goals

• Sets and supports achievement of kitchen goals including performance goals, budget goals, team goals, etc.

• Developing specific guidance and plans to prioritize, organize, and accomplish daily kitchen operations work.

• Understands the impact of kitchen operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

• Effectively investigates, reports and follows-up on employee accidents.

• Knows and implements company safety standards.

General Manager wanted at Ritz hotel – Dubai

Ritz Carlton hotel Dubai

APPLY HERE

Ritz Carlton hotel Dubai
Ritz Carlton hotel Dubai

Job Number 18001991
Job Category Property Leadership
Location The Ritz-Carlton, Dubai, Dubai
 
Schedule Full-time
Relocation? Yes
Position Type Management

JOB SUMMARY
Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both The Ritz-Carlton and property ownership. Verifies the implementation of The Ritz-Carlton brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations and increasing profit and market share. Holds property leadership team accountable for strategy execution, and guides their individual professional development. The position verifies that The Ritz-Carlton sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Verifies that the objectives and goals of The Ritz-Carlton and property owners work together to achieve brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers. Represents The Ritz-Carlton in all leadership actions.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area.

OR

• 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area.

Preferred:

• 10 or more years’ experience in a senior management position of a Four Star/Four Diamond hotel minimally.

• Ability and willingness to work flexible hours including weekends, holidays and late nights.

• Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.

CORE WORK ACTIVITIES

Business Strategy Development

Stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share; verifies that property business plans are aligned with Ritz-Carlton brand business strategies; translates Ritz-Carlton global strategic plan into one that can be executed on property.

Business Strategy Execution

Executes business plans designed to maximize property customer satisfaction, profitability, and market share; verifies that property business plans and employees are aligned with Ritz-Carlton brand business strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually verifies that business plans and actions have a positive impact on property performance.

Sales and Marketing

Director of Events wanted at Lapita resort hotel – Dubai

Lapita Hotel Dubai

APPLY HERE

Lapita Hotel Dubai
Lapita Hotel Dubai

Job Number 18001AYC
Job Category Sales and Marketing
Location Lapita, Dubai Parks and Resorts, Autograph Collection, Dubai
Schedule Full-time
Relocation? No
Position Type Management

Job Summary
Functions as the strategic business leader of Event Management, including the departments of Event Planning and Operations. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position has overall responsibility for executing all hotel events with a seamless turnover from sales to operations and back to sales. Ensures the team meets the brand’s target customer needs, ensures associate satisfaction, focuses on growing event revenues and maximizes the financial performance of the department. Develops and implements hotel-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property associates and provides a return on investment to the owner and Marriott International.

Job Core Activities
Exceeding Customer Expectations – Providing services that are above and beyond for customer satisfaction and retention.
Demonstrating Leadership – Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Improving Service – Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Achieving/Exceeding Goals – Achieving and exceeding goals including performance goals, budget goals, team goals, etc.
Developing and Building Teams – Encouraging and building mutual trust, respect, and cooperation among team members.
Communicating with Supervisors, Peers, or Subordinates – Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Create and Maintain Relationships with Clients – Reach out to clients to help manage the business process, set and meet client expectations and deliver according to the budget.
Modeling Appropriate Behaviors – Serving as a role model to demonstrate appropriate behaviors.
Communicating Information Timely – Informing and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
Organizing, Planning, and Prioritizing Work – Developing specific goals and plans to prioritize, organize, and accomplish your work.
Coaching and Developing Others – Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Guiding, Directing, and Motivating Subordinates – Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Improving Profit – Developing means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.
Making Decisions and Solving Problems – Analyzing information and evaluating results to choose the best solution and solve problems.
Maintaining Balance Between Profit and Service Satisfaction – Estimating cost and benefit ratio, maintaining balance between profit and service satisfaction.
Job Specific Tasks
Develops an Event Management strategy that is aligned with the brand’s business strategy and leads its execution.
Ensures that regular, ongoing communication is happening in all areas of event operations (e.g., BEO meetings, pre-event briefings, staff meetings, food and beverage team, culinary team).
Communicates a clear and consistent message regarding departmental goals to produce desired results.
Identifies key drivers of business success and keeps team focused on the critical few to achieve results.
Ensures integration of departmental goals in game plans.
Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary
Researches and analyzes new products, pricing and services of competition.
Introduces ideas to leadership team to enable property to remain competitive.
Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts.
Encourages calculated risk-taking to generate incremental revenue and deliver excellent guest service.
Ensures the hotel is apprised of all groups that will impact hotel operations.
Works directly with major groups when high profile and financial impact will be significant (limited instances).
Oversees event planning team (BEO/Resume writers).
Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the hotel.
Ensures meeting space and corresponding heart of the house areas are cleaned and maintained.
Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines.
Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.
Works with culinary team to ensure compliance with food handling and sanitation standards.

Director of Marketing wanted at Lapita resort hotel – Dubai

Lapita Hotel Dubai

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Lapita Hotel Dubai
Lapita Hotel Dubai

Job Number 18001KQL
Job Category Sales and Marketing
Location Lapita, Dubai Parks and Resorts, Autograph Collection, Dubai
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Lapita is a Polynesian themed hotel, located in the heart of Dubai Parks and Resorts. A hotel which is dedicated to families and friends who want to stay close to all the activities that the theme parks will be offering. With 504 rooms, including 60 suites and 3 villas, Lapita is the perfect relaxation point after a day of adventures and fun. Part of Marriott’s Autograph Collection this amazing hotel offers five food and beverage outlets, two outdoor pools and a lazy river, a spa and health club, Luna & Nova Kids & Teens Club as well as meeting and event facilities. The hotel’s name was inspired by the pre-historic Pacific Ocean people and their journey and settlement into the Islands ( the Lapita movement ). The design draws its inspiration from the exotic Polynesian tropical landscapes, featuring Polynesian flowers, lagoon-style pools, and themed activities.

Marriott’s Autograph Collection features a select group of upscale and luxury independent partner hotels, each with its own distinct personality, experience, style and features. Located in major cities and desirable destinations around the world, Autograph guests favor hotel stays that reflect their own unique and personal styles. Be a part of our team and deliver an innovative guest experiences that resists predictability.

JOB SUMMARY

Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.

OR

• 4-year bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.

CORE WORK ACTIVITIES

Supporting Developing & Executing Sales Strategies

• Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.

• Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.

• Assists with the development and implementation of promotions, both internal and external.

Maximizing Revenue

• Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).

• Recommends booking goals for sales team members.

Managing Sales Activities

• Monitors all day to day activities of direct reports.

• Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.

• Participates in sales calls with members of sales team to acquire new business and/or close on business.

• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Analyzing & Reporting on Sales and Financial Data

• Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals.

• Assists Revenue Management with completing accurate six period projections.

• Reviews sales and catering guest satisfaction results to identify areas of improvement.

Assistant Housekeeping Manager wanted at Lapita resort hotel

Lapita Hotel Dubai

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Lapita Hotel Dubai
Lapita Hotel Dubai

Job Number 18001AYE
Job Category Housekeeping & Laundry
Location Lapita, Dubai Parks and Resorts, Autograph Collection, Dubai,UAE
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Lapita is a Polynesian themed hotel, located in the heart of Dubai Parks and Resorts. A hotel which is dedicated to families and friends who want to stay close to all the activities that the theme parks will be offering. With 504 rooms, including 60 suites and 3 villas, Lapita is the perfect relaxation point after a day of adventures and fun. Part of Marriott’s Autograph Collection this amazing hotel offers five food and beverage outlets, two outdoor pools and a lazy river, a spa and health club, Luna & Nova Kids & Teens Club as well as meeting and event facilities. The hotel’s name was inspired by the pre-historic Pacific Ocean people and their journey and settlement into the Islands ( the Lapita movement ). The design draws its inspiration from the exotic Polynesian tropical landscapes, featuring Polynesian flowers, lagoon-style pools, and themed activities.

Marriott’s Autograph Collection features a select group of upscale and luxury independent partner hotels, each with its own distinct personality, experience, style and features. Located in major cities and desirable destinations around the world, Autograph guests favor hotel stays that reflect their own unique and personal styles. Be a part of our team and deliver an innovative guest experiences that resists predictability.

Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in assignment sheets/workboards. Communicate issues to next shift. Complete required paperwork. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.

Design Manager wanted at AECOM – Dubai

aecom logo

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aecom logo
aecom logo

Job Summary
 
Design Manager will responsible for providing technical expertise, leadership, and mentoring on a various building projects. Represents the Client’s design interests and provides technical leadership to assure that all design documents reviewed or produced are of the high quality and within the context of the project requirements, schedule and budget.

The Design Manager will lead the effort in coordinating and managing the Architectural, ID and Structural components in coordination with the other disciplines scope on construction projects. This candidate will work with the Project team to ensure successful pre and post contract completion of the project. Reporting to the Project Lead on site. Oversees reviews & manages implementation of construction documentation. Responsible to manage teams of discipline Engineers on site. Supports the Project Lead technically and will liaise with design office, contractor and client stakeholders as well as the relevant authorities.

Job Duties:

Coordinate design reviews with other packages’ design review manager and all project team reviewers

Responsible for resolving design issues with Design Consultants and communicating those issues to the project delivery team

Identify and report scope creep to the Project Director

Reply to Contractors’ RFI’s related to Design Consultants intents

Provide deliverables schedule input to Consultants and Contractors, and ensure on-time delivery of documents

Review design documents and provide comments

Review all comments for relevance and consistency

Provide technical leadership to assure that all technical work reviewed is of high quality, accurate, and within the context of schedule and budget

Provide review schedule input to Project Director and Project Manager

Assure design is in conformance with contractual requirements

Assure that all design submissions meet the quality standards set forth by the program

Report progress to Project Director

Coordinate with Design Review Team to develop and continuously improve the design review process and to maintain quality

Implement and follow Quality Assurance Program procedures

Coordinate the work of the project team with other engineering disciplines through liaison with other professionals. Monitor the work of staff allocated to specific packages to ensure that technical competence and performance meet the requirements of allocated packages. Ensure that the project is delivered on time and on budget.

Identify specialized engineering or consultancy firms for owner approval

Organize design workshops to enhance design delivery

Prepare RFPs for design consultant services

Minimum Requirements

Minimum 15 years’ experience within project / construction management on similar role.

​Working knowledge of RIBA, AIA definitions of design stages and the application of them

Min15+ years of experience in building construction

Background in consultancies, contractors or a mix of both is required

Good understanding of all disciplines

Thorough knowledge and understanding of International and local Building Codes related to building construction.

Experience in managing, coordinating and actively monitoring contractors and subcontractors

Have a proven track record as a Manager on major projects such as healthcare. High Rise, Retail, Mixed Use, Public Realm, landscaping and Infrastructure type projects.

Strong technical design background and broad experience within the relevant discipline.

Demonstrated design and site based experience.

Aware of the latest trends in the specific field of expertise.

HSE awareness and prepared to ensure safety is regarded as a priority

LEED and/ or Estidama, Dubai Green Building and sustainability skills preferred

Knowledge of BIM and their applications

Preferred Qualifications

Bachelor’s Degree in Architecture/ Structural/ Civil or equivalent from a recognized Institution

Advanced Post-Graduate Degree plus membership of a recognized professional institution preferred​

Front Desk Manager wanted at Amwaj Rotana hotel – Jumeirah

Amwaj Rotana hotel Jumeirah Beach

APPLY HERE

Amwaj Rotana hotel Jumeirah Beach
Amwaj Rotana hotel Jumeirah Beach

Expiry Date: 2018/09/03
Ref. JB3815230
 
Front Office – Front Desk Manager
Amwaj Rotana – Jumeirah Beach Residence

Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
As a Front Desk Manager you are responsible for the operations of Front Office with a primary focus on overall operation at Reception, ensuring end of the day procedures and subsequent reports are completed in an accurate and efficient manner whereby your role will include key responsibilities such as:

•Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction

•Ensure maximum room revenue through up-selling within stipulated guidelines, therefore optimizing the sale of room inventory, while controlling room availability in high occupancy periods

•Actively involve in promoting and selling companies loyalty program, Food & Beverage events / in house facilities and hotel / company partners

•Ensure that all accounting and auditing practices are in line with company policies, governmental requirements and check audits and registration cards before sending them to accounts

•Lead and coach the team towards achieving highest level of exceptional guest service and colleague satisfaction results through the application of all corporate and property standards and policies.

Skills
Education, Qualifications & Experiences

You must ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You should also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literate and knowledge of Opera will be highly regarded.

Bar manager wanted at Le Meridien hotel – Dubai

Le Meridien hotel Dubai

APPLY HERE

Le Meridien hotel Dubai
Le Meridien hotel Dubai

Job Number 18001WLM
Job Category Food and Beverage & Culinary
Location Le Méridien Dubai Hotel & Conference Centre, Dubai,
Schedule Full-time
Relocation? No
 
JOB SUMMARY
Responsible for bar/lounge daily shift operations and supervision of staff. Position assists with promoting the lounge, menu planning, maintains standards, assists servers on the floor during peak periods and manages property liquor inventories and controls. Strives to ensure guest and employee satisfaction while maintaining the operating budget. Accountable for enforcing all legal obligations professionally and consistently. Determines training needed to accomplish goals, then implements plan. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.

Education and Experience
• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
OR
• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Managing Bar/Lounge Operations

• Implements agreed upon beverage policy and procedures throughout the property.

• Manages in compliance with all local, state and Federal beverage and liquor laws.

• Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory.

• Monitors adherence to all liquor control policies and procedures.

• Attends pre- and post-convention meetings as needed to understand group needs

• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

• Participates in the management of department’s controllable expenses to achieve or exceed budgeted goals.

• Manages to achieve or exceed budgeted goals.

• Ensures compliance with all Bar/Lounge policies, standards and procedures.

• Maintains food handling and sanitation standards.

• Manages inventories according to budget and business levels.

• Assists with developing menus and promotions as necessary.

Leading Bar/Lounge Team

• Trains staff on liquor control policies and procedures.

• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Ensures employees understand expectations and parameters.

• Communicates critical information to the Bar/Lounge staff regarding each event.

Bar Manager wanted at Ritz hotel – Dubai

Ritz Carlton hotel Dubai

APPLY HERE

Ritz Carlton hotel Dubai
Ritz Carlton hotel Dubai

Job Number 18001FXC
Job Category Food and Beverage & Culinary
Location The Ritz-Carlton, Dubai International Financial Centre
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
 
JOB SUMMARY
 
Responsible for bar/lounge daily shift operations and supervision of staff. Position assists with promoting the lounge, menu planning, maintains standards, assists servers on the floor during peak periods and manages property liquor inventories and controls. Strives to ensure guest and employee satisfaction while maintaining the operating budget. Accountable for enforcing all legal obligations professionally and consistently. Determines training needed to accomplish goals, then implements plan. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Managing Bar/Lounge Operations

• Implements agreed upon beverage policy and procedures throughout the property.

• Manages in compliance with all local, state and Federal beverage and liquor laws.

• Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory.

• Monitors adherence to all liquor control policies and procedures.

• Attends pre- and post-convention meetings as needed to understand group needs

• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

• Participates in the management of department’s controllable expenses to achieve or exceed budgeted goals.

• Manages to achieve or exceed budgeted goals.

• Ensures compliance with all Bar/Lounge policies, standards and procedures.

• Maintains food handling and sanitation standards.

• Manages inventories according to budget and business levels.

• Assists with developing menus and promotions as necessary.

Leading Bar/Lounge Team

• Trains staff on liquor control policies and procedures.

• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Ensures employees understand expectations and parameters.

• Communicates critical information to the Bar/Lounge staff regarding each event.

Head of Procurement wanted at SERCO – Dubai

Serco logo

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Serco logo
Serco logo

Req ID 52467 – Posted 05/07/2018 – United Arab Emirates – Dubai – Purchasing/Procurement – Full Time
Key purpose
 
The Head of Procurement will lead the Middle East Procurement organization across the Division, for all direct and indirect sourcing and procurement with an approximate spend of £150 million pounds a year

This responsibility includes
 
Strategic vision, operational planning and execution. The Head of Procurement will lead a team of sourcing and procurement professionals which will be deployed across the Middle East
Drive change across the organisation, and in partnership with Business Units (BUs) leadership and strategic suppliers, drive transformation to movethe department from a transactional, reactive focus to becoming a strategic function, delivering greater value to Serco Middle East. Manage a team of senior direct reports, with sourcing and procurement professionals.
Lead supply management for the BUs, responsible for sourcing and procurement processes, systems, and results across the Division, to include strategy development and implementation, common process definition and deployment, procurement organisational development and leadership, and delivery to support the company’s business model, strategies, and financial operating plans
Responsible for material delivering annual savings targets, supplier development and performance management, including quality and on time delivery assurance
Continue the company’s evolution in best practice procurement capabilities and organisational development, transforming the organisation from one that is locally-driven to one supported by an industry leading centralised function.
Driving shareholder value via improved procurement practices across the Middle East

Reason for role

Establishment of “Centre of Expertise” where local requirements dominate for practical reasons
Bring commercial expertise and rigout our Procurement approach
Drive results in short, medium and long term, sustainable cost savings
Operate effectively within all SME’s business units
Drive change across the organization to move the enterprise to the next level of sourcing and procurement excellence
Adapt new best practices through thought leadership
Resolve audit actions
Liaise effectively with Serco counterparts globally to ensure Serco Middle East is operating in line with group requirements and benefitting from global deals
Ensure Procurement provides an effective service to the SME business by supporting all sales, bidding and BAU activity

—————————————————– READ MORE ———————————————————

Food and Beverage Manager wanted at St Regis hotel – Dubai

st regis hotel dubai

APPLY HERE

st regis hotel dubai
st regis hotel dubai

Job Number 18001U43
Job Category Food and Beverage & Culinary
Location The St. Regis Dubai, Dubai, UAE
 
JOB SUMMARY
 
Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage.

Education and Experience
• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
OR
• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Developing and Maintaining Budgets

• Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.

• Maintains a positive cost management index for kitchen and restaurant operations.

• Utilizes budgets to understand financial objectives.

Leading Food and Beverage Team

• Manages the Food and Beverage departments (not catering sales).

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence.

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Oversees all culinary, restaurant, beverage and room service operations.

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

• Provides excellent customer service to all employees.

• Responds quickly and proactively to employee’s concerns.

• Provides a learning atmosphere with a focus on continuous improvement.

• Provides proactive coaching and counseling to team members.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Ensures and maintains the productivity level of employees.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.

• Sets clear expectations with the employees and team leaders and ensures that appropriate rewards are given if expectations are exceeded.

Ensuring Exceptional Customer Service

• Provides excellent customer service.

• Responds quickly and proactively to guest’s concerns.

• Understands the brand’s service culture.

• Ensures that all employees, team leaders and managers understand the brand’s service culture.

• Sets service expectations for all guests internally and externally.

• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.

• Ensures all banquet functions are up to standard and exceed guest’s expectations.

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Serves as a role model to demonstrate appropriate behaviors.

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Assistant Guest Relations Manager – Marriott hotel – Abu Dhabi

marriott hotel Abu Dhabi al forsan

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marriott hotel Abu Dhabi al forsan
marriott hotel Abu Dhabi al forsan

Job Number 18001T9E
Location Marriott Hotel Downtown, Abu Dhabi, Abu Dhabi, UAE
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes Marriott Hotels.
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

Job Summary

Respond to any questions from guests, and follow up with guests to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities. Respond to guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers. Contact appropriate individual or department as necessary to resolve guest requests. Collaborate with management to develop and carry-out ideas and procedures, and set goals to continuously improve department performance. Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Restaurant Captain wanted by Park Rotana hotel – Abu Dhabi

Park Rotana hotel Abu Dhabi

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Park Rotana hotel Abu Dhabi
Park Rotana hotel Abu Dhabi

Expiry Date: 2018/07/29
Ref. JB3805355
Food & Beverage – Captain
Park Rotana
 
Job Description
We are currently looking for young, dynamic, self-motivated Food & Beverage professionals who want to move their careers forward. As a Captain you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

• Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel
• Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests
• Practice good customer relations and attend to customer complaints and queries satisfactorily
• Ensure the Outlet is set-up for service and supervise for a smooth operation
• Direct and supervise the service team to ensure that all duties are performed as per standards

• Ensure that all colleagues have received adequate training to perform their duties

• Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available

• Ensure minimum wastage, breakage and spoilage

• Actively use up selling techniques by exceeding guest expectations and to increase revenue

Skills
Education, Qualifications & Experiences

You should ideally have a diploma / degree in the hospitality field with a maximum of two years experiences in a similar role. You should possess a good knowledge in both written and spoken English and a wide familiarity with Micros would be desirable. Previous experiences in minor leadership and supervisory roles are a definite plus.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ individual with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multicultural team and guests alike, while possessing following additional competencies:

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Adaptability

Teamwork

Director of Sales wanted by Centro Capital Centre – Abu Dhabi

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Centro hotel Abu Dhabi

Expiry Date: 2018/08/06
Ref. JB3787295
Centro Capital Centre
Sales – Cluster Director of Sales
Centro Capital Centre
 
Job Description
We are currently seeking for passionate and dynamic Sales professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As Cluster Director of Sales you are responsible to monitor sales production and adjust sales activities to achieve planned goals within your region in order to deliver qualified leads and service existing accounts, whereby your role will include key responsibilities such as:
 
• Monitor sales production and adjust sales activities, account coverage and sales priorities as necessary to achieve plan goals

• Plan, establish goals and administer Outbound Sales Office function to deliver qualified leads and service existing accounts

• Develop active communication and close rapport with local authorities such as tourism board, convention bureau, airlines, Rotana area sales offices and other sources of sales information and support

• Assess group business to maximize contribution from available public space and generate room revenues whilst achieving banqueting budgets

• Develop annual sales department budget and execute the sales programs and activities within it, assisted by Superiors

• Identify sources of individual business and allocate the resources to develop relationships with them

• Ensure understanding of position requirements, goals and standards of performance of the sales department

• Review and finalize corporate section of the month end sales report prior to submitting it to the concerned

Skills
Education, Qualifications & Experiences

You should be holding a bachelor degree in sales and be computer literate with effective and outstanding communication skills, both verbal and written.

Stores Manager wanted by SERCO – Abu Dhabi

Serco logo

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Serco logo
Serco logo

Stores Manager – Success Profile
Reporting to: Logistics Manager
Division / Function: Serco Dubai Metro
Base location: Engineering & Maintenance / Logistics
The purpose of this position is to provide effective stores inventory and logistics management and services to Engineering & Maintenance Department of Dubai Metro.

In charge of controlling warehouse facilities in both Red and Green line Depots and Satellite Stores at Stations & Depot
Assist the Logistics Manager in planning, management and allocation of resources to provide effective inventory services and logistics to the Engineering & Maintenance Department of the Dubai Metro;
Structure and reporting relationship
This position reports directly to the Logistics Manager
This position manages a team of Assistant Store Manager, Inventory Controllers, Lead Store Keepers & Store Keepers

Based on the specific requirement of the role

Key accountabilities

In charge of controlling warehouse facilities in both Red and Green line Depots and Satellite Stores at Stations & Depot;
Assist the Logistics Manager in planning, budgeting, management and allocation of resources to provide effective stores management, inventory services and logistics to Engineering & Maintenance Department of the Dubai Metro;
Supervise and oversee all aspects of stores inventory administration;
Set-up and implement layout and space management; stores organisation chart; stores procedures and instructions relevant in delivering effective warehouse management;
Carry out the effective control in storage, transactions and issuing material for all sections of maintenance department to ensure the adequate supply of spares items;
Maintain accurate records of maintenance spares, consumables and tools inventory and inventory records using a computerised maintenance management system;
Monitors and follow-up MMS program against actual activities;
Issues Inventory Report; in/out status report; dead stock report, goods age report, consumption report and other report requirement to Engineering and Maintenance Department.
Proactively, initiates improvement and development of warehouse;
Supervise Assistant Stores Manager in liaising with Purchasing Department in requisitions, in receiving, verification of accuracy of purchased materials and technical acceptance by end users.
Maintain all store rooms including scrap rooms in good condition, follow MSDS while making arrangement for storing hazardous substances, arrange disposal of scrap in time in line with municipality & client requirements
Attend Meeting with client & maintain the Warehouse KPIs according to targets agreed with the client.
Perform and carry out duties as instructed/directed by the Logistics Manager.

Essential qualifications

Higher diploma in Inventory Management or equivalent;
Knowledge with Maximo, ERP (enterprise resource planning) and PC literacy skills are essential.

Essential technical, professional skills, knowledge and essential experiences

Skills

Must be a skilled manager in communicating, motivating and developing staff;
Highly motivated and flexibility to work in a time-sensitive environment to respond quickly and effectively to unanticipated high workloads, events and emergencies;
Ability to think laterally and analyse and assess a range of information;
Ability to multi-task and analyse situations promptly and without bias so as to determine the proper course of action or alternatives without jeopardising human safety, quality and the committed performance targets;
Thorough understanding of all aspects of safety issues related to railway operations;
Preferably holder of a valid UAE driving license.

Experience

A strong engineering inventory management career with a minimum of 8 years’ experience, preferably in the rail, transport, auto, heavy engineering or similar industries;
At least 2 years supervisory and management experience with the ability to manage rail systems specific spare parts and consumables inventory;
Proven experience and ability of organising and maintaining contract and project documentation, ability to negotiate maturely and confidently with contractors and customers;
A sound professional contractual and purchasing background and experience in preparing tender contracts, procedures, technical specifications, safety and quality plan as required;
Sound commercial judgement in procurement reporting with an analytical approach would be highly desirable;
Ability to negotiate maturely and confidently with contractors and customers

QA testing manager wanted at ADCB bank – Abu Dhabi

ADCB bank Abu Dhabi logo

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ADCB bank Abu Dhabi logo
ADCB bank Abu Dhabi logo

Expiry Date: 2018/08/24
Ref. JB3812425
Manager – Quality Assurance Testing
 
Job Description
To manage the Quality Assurance testing function to ensure all system enhancements and implementation projects pass internal software quality checks prior to delivery for business user acceptance testing

1.Test Planning
2.Test Support
3.Test Execution
4.Policies, Processes, Systems and Procedures
5.People Management
6.Customer Service

Skills
Minimum Experience
At least 10 years of experience in a software quality assurance function
Minimum Qualifications
University degree/diploma specialising in Computer Science, engineering, management information systems, or related field
Professional Qualifications
Certification in ITIL
Project Management Professional (PMP) certification from Project Management Institute
Written and spoken English

IT Systems Manager wanted by ADCB bank – Abu Dhabi

ADCB bank Abu Dhabi logo

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ADCB bank Abu Dhabi logo
ADCB bank Abu Dhabi logo

Expiry Date: 2018/08/24
Ref. JB3812438
IT Systems Manager
 
Job Description
To lead and manage technology projects and change initiatives, align technology capabilities with technology and business strategies and needs while effectively allocating resources to support business with the implementation, management and maintenance of the assigned portfolio of banking applications

1.System Management
Manage a portfolio of banking applications along with managing key support processes like problem management and incident management and ensure effective performance monitoring metrics, dashboards and service levels are in place and utilised
Undertake complex technical evaluations of existing infrastructure and ensure priorities are assessed and defined in order to determine upgrade capacity plans and needs that will enhance system performance and put forward comprehensive recommendations Lead capacity planning for new and existing systems and in the resulting technology change that may impact future development in technology services and systems within the bank
Lead development and implementations of processes for ensuring that overall architecture and systems integration of the respective systems acquired by the Bank has a commonality and direction which will be sustainable for the foreseeable future in both banking and technology perspectives

2.Project Management and Change Delivery
Manage and ensure delivery of multiple technology projects and change deliverables in a high priority, medium or strategic level for respective functional area within time and budget, developing project approvals, RFPs, technical documents, procedures, transition plans while contributing to development of detailed business cases in line with the required standard
Lead the adoption of Project Management framework principles in compliance with ADCB standards while recommending improvements to ensure efficient project delivery
Lead the design, development and implementation of technology solutions through business and application architecture principles and maintain efficient and agile technology for the business
Evaluate technology capabilities, system architecture and solution fitment of system design, development, integration and implementation in order to ensure that the developed solutions / systems meet bank’s expansion and technology services requirements

3.Business Alignment

4.Budget Management
5.People Management
6.Policies, Processes, Systems and Procedures
7.Vendor Management
8.Continues Improvement
9.Customer Service
Skills
Minimum Experience
At least 12 years of experience in technology services with a banking industry background, with at least 3 – 5 years in a managerial capacity for management of financial applications/technical systems
Minimum Qualifications
Bachelor’s degree in IT/Computer Science or equivalent
Professional Qualifications
PMP/Prince 2 certification or equivalent
ITIL certification or equivalent
Job Code: 1535

Housekeeping Team Leader wanted by Meridien hotel – Dubai

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le meridien resort hotel Mina Seyahi Beach Dubai

Job Number 18001RNF
Job Category Housekeeping & Laundry
Location Le Méridien Mina Seyahi Beach Resort & Marina, Dubai, UAE
 
The Housekeeping Department is responsible for planning, organizing and executing the activities of departments which control the flow of available guestrooms for sale in the hotel. The cleanliness of the entire hotel and much of a guest’s overall impression of the hotel is related to Housekeeping and therefore the responsibility of all the staff involved. According to study conducted by Lieberman Research Group in 2004 the highest level of importance in selecting a hotel is cleanliness with a 95% ranking.

Job responsibilities will include, but not limited to the following:
To prepare and distribute the Morning work Assignments for all the Housekeeping Attendants
To conduct daily Morning briefing with the Room Attendants.
To check the grooming of the Staff.
To ensure proper Cleanliness of all Guest Rooms, Corridors, Service Areas are carried out to Hotel Standards
To inspect all Vacant Rooms, checkout rooms, departures daily.

To carry out ongoing and corrective training to subordinates as required.
To coordinate the release of clean Rooms for sale, Guest Requests and Complaints, Maintenance, Departure Rooms and Lost and Found Items.
To attend Training Sessions and hold regular Meetings with his Staff.
To report all Damages and Losses to the Executive Housekeeper or the Assistant Housekeeper.
To ascertain a high degree of Cleanliness within the Rooms (to receive zero complaints about the Department).
To conduct daily briefings with staff for VIP arrivals and events in the Hotel.
Actively seeks feedback from customers rather than wait for complaints.
Critically evaluates one’s own performance and consistently sets high standards.
Insists on clarity of roles, Functions and tasks.
Sets up and maintains systems of information, ensures procedures are being followed

To move into this position you should have
The selected Candidate should be able to join on 15th September
Good english language skills and commanding power.

Assistant Manager wanted by Marriott hotel Abu Dhabi

marriott hotel Abu Dhabi al forsan

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marriott hotel Abu Dhabi al forsan
marriott hotel Abu Dhabi al forsan

Job Number 18001KRY
Job Category Sales and Marketing
Events Booking Centre – Assistant Manager
Location Marriott Hotel Al Forsan, Abu Dhabi, UAE
 
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
 
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Job Summary

Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing). Assist management in training and motivating employees; serve as a role model.

Assistant Director of HR wanted by Beach Rotana hotel – Abu Dhabi

beach rotana hotel abu dhabi

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beach rotana hotel abu dhabi
beach rotana hotel abu dhabi

Expiry Date: 2018/07/24
Ref. JB3792965 Post Share Tweet
Beach Rotana
Human Resources – Assistant Director of Human Resources
Beach Rotana
 
Job Description
We are currently seeking for passionate and dynamic guest focused Human Resources professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As an Assistant Director of Human Resources, you are responsible for assisting the Director of Human Resources in managing all the respective HR functions in order to meet the strategic business objectives.

The role involves development and implementation of strategies and policies and will include key responsibilities such as:

•Assist in the recruitment and hiring of all front line employees

•Available for employees at all levels to advise, counsel and assist with problems or queries

•Encourage a good standard of employee conduct and behavior and coordinate disciplinary procedure when necessary

•Coordinate, control and inspect staff accommodation and ensures it is of the highest possible standard of cleanliness and comfort

•Coordinate and encourage sports and social activities on a regular basis

•Ensure the publication of any information on a regular basis by maintaining lively and interesting staff notice boards and updating ‘Insight Rotana’

•Ensure appraisals are carried out for every employee at least once every 12 months and review all appraisals and follow up on development needs, if required.

•Maintain high level of colleague satisfaction and team spirit through active support, direction and participation with hotel core committees

•Maintain a high level of effectiveness communication throughout the hotel

•Foster and promote a cooperative working climate, maximizing productivity and morale

Skills
Education, Qualifications & Experiences

You should have a university degree in a related discipline / or professional Human Resources designation with a minimum of one year experience in the same role. You must be a computer literate, ideally with proficiency in a computerized payroll system and fluent in English.

Assistant Outlet Manager wanted by Beach Rotana – Abu Dhabi

beach rotana hotel abu dhabi

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beach rotana hotel abu dhabi
beach rotana hotel abu dhabi

Expiry Date: 2018/08/20
Ref. JB3792866
Beach Rotana
Job Description
We are currently seeking for ambitious, dynamic, self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products with prompt, accurate and personalized service.

As an Assistant Outlet Manager you are responsible to achieve the optimum level of guest satisfaction and departmental profitability in an atmosphere of teamwork and high team morale, whereby your role will include key responsibilities such as:
 
Supervise good Guest service and serve Guests according to Hotel standard in order to ensure Guest satisfaction
Identify training needs and propose training plans in correlation with outlet manager in order to maintain professionalism

Plan and conduct on and off job training regularly in order to achieve service standard and knowledge of staff
Attend daily briefing or meetings and ensure proper communication down to team to ensure Guest inquiries
Monitor sales and cost of outlet and trend of on going promotions
Contribute new promotional ideas in order to increase Guest covers and revenue
Analyse and enhance performance across all aspects of the outlet operation
Monitor duty rota on weekly basis in order to meet operation needs
Resolve Guests’ complaints directly or consults with Outlet Manager to maintain Guest satisfaction
Train personal grooming standard and monitor the weekly checklist in order to keep professional appearance
Monitor hygiene and cleanliness standards in the outlet and upkeep of all service equipment as per Hotel standard
Skills
Education, Qualifications & Experiences

You should ideally have a degree in the hospitality field with previous experiences in the Food & Beverage field and further detailed beverage trainings. You must also have fluency in both written and spoken English and need to be proficient in MS Office, Windows and POS systems. Familiarity with Micros would be desirable, as well as previous international experiences will be highly regarded.

Housekeeping Manager wanted by Ritz hotel – Dubai

Ritz Carlton hotel Dubai

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Ritz Carlton hotel Dubai
Ritz Carlton hotel Dubai

Job Number 18001QWJ
Job Category Housekeeping & Laundry
Location The Ritz-Carlton, Dubai, Dubai, United Arab Emirates VIEW ON MAP
Brand The Ritz-Carlton
Schedule Full-time
Relocation? No
Position Type Management

JOB SUMMARY
Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Assigns work to employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Assists in ensuring guest and employee satisfaction while maintaining the operating budget.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the housekeeping or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supervises Housekeeping Operations and Budgets

• Verifies that guest room status is communicated to the Front Desk in a timely and efficient manner.

• Inspects guestrooms on a daily basis.

• Utilizes a list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

• Inventories stock to ensure adequate supplies.

• Supports and supervises an effective inspection program for all guestrooms and public space.

• Understands the impact of department’s operations on the overall property financial goals and objectives.

• Verifies all employees have proper supplies, equipment and uniforms.

• Communicates areas that need attention to staff and follows up to ensure understanding.

• Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.

• Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.

Conducting Human Resources Activities

• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them.

• Participates in scheduling employees to business demands and tracking employee time and attendance.

• Verifies employees understand expectations and parameters.

• Administers property policies fairly and consistently; disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.

• Observes service behaviors of employees and provides feedback to individuals.

Welcome Desk Manager wanted by W hotel – Dubai

w hotel dubai

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w hotel dubai
w hotel dubai

Job Number 18000PPK
Location W Dubai – Al Habtoor City, Dubai, UAE
JOB SUMMARY
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust, respect, and cooperation among team members.

• Serving as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Responds to and handles guest problems and complaints.

• Sets a positive example for guest relations.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to individuals.

• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

• Ensures employees understand customer service expectations and parameters.

• Interacts with guests to obtain feedback on product quality and service levels.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

 

Restaurant Manager wanted by Namu restaurant – Dubai

Namu restaurant W hotel Dubai

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Namu restaurant W hotel Dubai
Namu restaurant W hotel Dubai

Job Number 18001PUF
Location W Dubai – Al Habtoor City, Dubai, UAE
JOB SUMMARY
Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.

CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
OR
• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence.

• Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.

• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

Leading Food and Beverage Team

 

Dining Manager wanted by W hotel – Dubai

w hotel dubai

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w hotel dubai
w hotel dubai

Job Number 180001X4
Location W Dubai – The Palm, Dubai, UAE
W Dubai – The Palm
The first W Escape in the Middle East, set to make its debut in 2018, celebrates Dubai’s cityscape contrast where modern man-made geometrical formations erupt and clash with the fluid and organic shapes of nature, while nodding and winking to the local landscape.

Located in the west crescent of the Palm Jumeirah – the most innovative and ambitious man-made creation of all, W Dubai—The Palm presents itself as a 24/7 destination with a dynamic programming that brings what’s New/Next in Fashion, Music, Design and Fuel to a seaside setting. Never Boring. Never follow. Never enough.

JOB SUMMARY

Responsible for the daily operations in Room Service. Position directs, trains and assists employees to follow standards in the delivery of food and beverage to guestrooms and hospitality suites. Position assists in ensuring guest and employee satisfaction is achieved while maintaining the operating budget. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Managing Day-to-Day Room Service Operations

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence.

• Ensures property policies are administered fairly and consistently.

• Communicates areas in need of attention to staff and follows up to ensure follow through.

• Supervises daily shift operations and ensures compliance with all Room Service policies, standards and procedures.

• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.