CHIEF ACCOUNTANT wanted – Hilton hotel – UAE

Hilton hotel RAK UAE

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Hilton hotel RAK UAE
Hilton hotel RAK UAE

CHIEF ACCOUNTANT
Hilton Hotels & Resorts
 
Job Summary
A Chief Accountant provides financial, commercial, and business input into the management of hotel operations through review and recommendations of financial reports.
 
What will I be doing?

As Financial Controller, you will provides financial, commercial, and business input into the management of hotel operations, ensuring that financial standards are achieved throughout the hotel and that hotel performance is optimized. Specifically, a Financial Controller will perform the following tasks to the highest standards:
 
Provide full and accurate forecasting and budgeting proposals within the hotel, in consultation with the General / Hotel Manager
Ensure the achievement of all financial targets within the hotel, in consultation with the General / Hotel Manager
Provide timely and accurate financial statements
Ensure all financial regulations are met, through the maintenance of adequate systems of internal control

Prepare capital reviews as required by the General Manager and / or Accountancy and Finance Department
Training and development of local Finance staff and ensure accurate succession planning
Build the financial awareness of local management teams
What are we looking for?

Chief Accountants serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

A passion for providing great service
Excellent organizational skills
Proficiency with computers and computer programs, including Microsoft

REVENUE MANAGER wanted – Hilton hotel – Dubai

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REVENUE MANAGER – FRANCHISE
Hilton Hotels & Resorts
 
Job Summary
 
Accurately prepare/participate in the 18 Month Rolling Forecast.
 
Assist in implementation and continual improvement of group forecasting process.
 
Participate in the preparations of the transient rooms budgets, actively involved in the total rooms budget

Proactively communicate restrictions and strategy to the hotel through documentation and meetings
 
Evaluate monthly transient segmentation production for the hotel
 
Continually analyze transient booking patterns through recognizing trends and their relevance to one another.
 
Prepare month-end critiques and discuss results

Facilitate discussion on trends, market growth, and selling initiatives

Initiate forecast and long range meetings with key hotel leaders

Develop 3-month, 6-month, 12-month strategic action plans for the management of the transient revenues

Communicate business trends to revenue team to analyze the market

Evaluate Market Share reports from multiple hotels to understand trends and opportunities

Shop area competitors to evaluate rate pricing, availability, and package/discount options

Prepare sales strategy meeting agenda, supporting documentation for revenue meetings – Include data and recommendations

Provide accurate data for analyzing and evaluating specific business segments and specific accounts recognizing trends and patterns

Train revenue team members on key areas of revenue and yield management.

Effectively use reservation system and demand forecasting systems to determine/implement/control accurate selling strategies

Effectively evaluate market demand the hotel by utilizing turndown, property diagnostics, REVPLAN and market share reports

Contribute to the development of the transient/group portion of the hotel’s marketing plan

Job Requirements:

Must have minimum of (3+) years of Revenue Management experience International hotel company.

Candidate should have been the leader/owner of all revenue strategies at a single or multiple property setups for at least 3 years.

High School Diploma or equivalent required ; Bachelor’s Degree preferred

Knowledge/appreciation of revenue management philosophies and initiatives

Comprehension of technical and managerial applications of Reservation systems

Working knowledge of the yield management system.

Comprehension of the reservation sales process.

Understanding of transient & group sales process and transient & group sales demands.

Strategic approach towards maximizing room revenue through use of historical data and analysis of the marketplace.

ASSISTANT BANQUETING manager wanted Waldorf hotel – UAE

Waldorf Astoria Ras Al Khaimah UAE

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Waldorf Astoria Ras Al Khaimah UAE
Waldorf Astoria Ras Al Khaimah UAE

ASSISTANT BANQUETING MANAGER
Waldorf Astoria Hotels & Resorts
 
Job Summary
An Assistant Restaurant Manager oversees all Food and Beverage operations, including Restaurants, Bars, Café, Room Service, Conference and Banqueting and Kitchens to ensure high standards of quality and service.
 
What will I be doing?

As an Assistant Restaurant Manager, you will oversee all Food and Beverage operations including Restaurants, Bars, Cafe, Room Service, Conference and Banqueting and Kitchens to ensure quality and service by performing the following tasks to the highest standards:
 
Manage the food and beverage service to consistently meet high standards as defined by the hotel and Hilton brand standards
Effectively control the flow of customers and the interaction between the front and back-of-house throughout service
Ensure Team Members maximize all sales opportunities
Ensure Team Members consistently maintain brand standards and high levels of customer service
Handle all customer inquiries in an appropriate and professional manner
Accurately manage all transactions during service

Manage Team Member schedules, stock, and wastage levels
What are we looking for?

An Assistant Restaurant Manager serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous experience in organizing food and beverage service in a range of outlets
Experience in supervising a team
Ability to demonstrate delegation skills
Flexibility to respond quickly and positively to a range of work situations
A passion for developing others to be part of a winning team

Bar Manager wanted – Yas Island Rotana – Abu Dhabi

Yas Island Rotana hotel Abu Dhabi

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Yas Island Rotana hotel Abu Dhabi
Yas Island Rotana hotel Abu Dhabi

Expiry Date: 2018/12/19
Ref. JB3844977
Food & Beverage – Bar Manager
Yas Island Rotana
 
Job Description
We are currently seeking for ambitious, dynamic, self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products, with prompt, accurate and personalized service.

As a Bar Manager you are responsible to manage the assigned bar / night club to achieve customer satisfaction and quality service while meeting / exceeding financial goals and your role will include key responsibilities such as:
 
•Approve schedules for all employees according to forecast and within the limits of the manning guide to ensure adequate manpower at all times
 
•Responsible for the proper maintenance and cleanliness of all areas of the outlet
 
•Be involved in planning of promotions, beverage purchases and pricing

•Ensure sanitary conditions are according to health codes and hotel standards

•Supervise the daily operation and advise and consult in line with the bar concept service matters and bar standards

•Define training needs and set-up training programs in order to continuously train subordinates to achieve highest professionalism

•Ensure correct handling of equipment to minimize breakages and losses

•Approve requisitions for beverages, condiments, general supplies and guest supplies, taking into consideration established stocks.

Skills
Education, Qualifications & Experiences

You should be a college / university degree graduate with a minimum of two years experiences in a similar role. You must be a computer literate with effective communication skills and an excellent command of written and spoken English.

Facilities Manager wanted – PARSONS – Abu Dhabi

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Parsons logo Dubai

REF: 53692
POSITION OVERVIEW:
 
The Facilities Manager will supervise a group of non-exempt employees engaged in one or more aspects of facilities maintenance (both inside and outside) within a building complex. He/she will be responsible for day to day office operations and procedures and will manage all facility related activities at multiple properties. He/she will monitor work order requests expeditiously and brings them to a satisfactory conclusion and functions as a liaison with building property management. The Facilities Manager will establish and maintain frequent contact and collaboration with business unit senior managers and financial officers to ensure alignment with the latest business direction and real estate strategies. Moreover, he/she will interface with Procurement on the evaluation and selection of vendors and suppliers. The Facilities Manager will be responsible for maintaining a consistent and appropriate aesthetic for the interior, as well as the exterior environment, as necessary and required, provide facilities support in the areas of project tracking, space planning, workplace standards site plan maintenance, as well as business continuity, sustainability and safety programs.

SPECIFIC RESPONSIBILITIES:
 
Works with the Facilities Director to develop systems and procedures for facility maintenance and security, and to establish and maintain budgets, standards, adequate staffing levels, and schedules.
Makes recommendations to the Facilities Director for improvements to existing operations.
Installs proper security, fire equipment, and monitoring measures.
Manages regional buildings including capital projects, build-outs, moves/adds/changes and maintenance ensuring smooth completion.
Provides moving, furniture, and infrastructure planning and implementation.
Works with and obtains consensus among local office management to determine the best current utilisation of an office and its future requirements.

Assigns work to employees, oversees, and tracks the completion of work assignments.
Provides input to and may administer the department merit budget. With Facilities Director approval, originates salary actions, promotions per approved salary plan.
Interviews and selects personnel for assignment.
Maintains clear and concise work standards and goals; provides training and development; completes performance evaluations, conducts employee counselling, takes corrective action as necessary.
Serves as a prime liaison with building management and maintenance for more than one office location.
Serves as a primary employee point of contact for all facilities related issues for more than one office location.
Collaborates with other operations support functions (Repro/IS/Security).
Acts as Security/Emergency Coordinator, supporting office business continuity plan (Safety coordination if Safety is not represented on site).
Manages maintenance of AEDs (Automated External Defibrillator), fire extinguishers and first aid supplies.
Acts as a member of Office Safety Committee.
Encourages safe and secure work environment and practices.
Maintains local evacuation plans for emergencies.
Provides input for the annual budget.
Ensures adherence to all corporate, contractual, ethics and safety standards, policies and procedures.
Performs other responsibilities associated with this position as may be appropriate.

PREFERRED EDUCATION/EXPERIENCE:

Bachelor’s degree in Business Administration (or equivalent) and a min. of 10-12 years of related experience in facility management.

Stewarding Manager – Cove Rotana Resort – RAK, UAE

Cove rotana hotel RAK UAE

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Cove rotana hotel RAK UAE
Cove rotana hotel RAK UAE

Expiry Date: 2018/12/16
Ref. JB3844606
Stewarding – Stewarding Manager
The Cove Rotana Resort
 
Job Description
We are currently seeking for young, dynamic, self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products, with prompt, accurate and personalized service.

As a Stewarding Manager you are responsible to enforce the highest possible cleanliness and hygiene standards in all food processing facilities, as well as the operating equipment, whereby your role will include key responsibilities such as:
 
•Responsible for the planning, organization and execution of the quarterly inventory count
 
•Ensure accurate tabulation of all breakage and propose the purchase of all operating equipment
 
•Liaise with the local Health Ministry on all environment issues and keep relevant parties informed

•Control quality of washing equipment, chinaware, glassware, flatware and supervise burnishing of silverware, kitchen cleaning and garbage disposal

•Choose proper cleaning agents, processes and conduct technical job knowledge training

•Assist in the control of Food & Beverage divisional expenses by educating outlets on proper chemical usage, equipment handling, breakage costs and safety issues

•Co-ordinate with the Assistant Food & Beverage Manager or Outlet Manager to check their requirements for the day and the next day

•Responsible for the orientation of new employees, prepare a utilities induction checklist and arrange on the job training

Skills
Education, Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in the Stewarding Department within a hotel. Excellent written & verbal English communication skills, along with strong interpersonal and problem solving abilities are essentials.

Knowledge & Competencies

The ideal candidate will be a having a good understanding of the company requirements and have a concern for quality and an eye for details. You pro actively set objectives and develop detailed plans to deliver functional goals and strategies. You analyze the needs of operation and provide resources and processes administration effectively. You establish effective relationship with internal and external customers

Senior Manager wanted at ATKINS – Dubai

Atkins global logo

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Atkins global logo
Atkins global

REF: YI0000041
 
The Busines Operations & Technology service line within Atkins Acuity have been successful in securing a number of Digital Transformation Opportunities including Damac BIM Integration, DEWA BIM Transformation and RTA CM & CIS.

In order to grow the team and expand its capabilities we aim to recruit a Senior Manager with a specialism in digital transformation.
The Senior Manager Digital Transformation will be primarily responsible for providing professional advice, guidance and training to clients in a of the implementation of digital technologies, primarily within the Construction industry, to improve operational performance.
They must understand and translate customer needs into business and technology solutions and provide a pathway to successful implementation.
They must also drive decisions and provide consultation around digital transformation, the customer transformation roadmap, and ensure technology and business solutions align with business requirements.
The candidate should have a strong management consultancy background preference will be given to those who have experience working for one of the Big 4 consultancies or leading strategy houses.
The Senior Manager Digital Transformation will work closely with Clients, and their stakeholders, to assess their business and support them in developing a solution that will enable achievement of their corporate goals and objectives.

In performing they will also serve as the voice of the end user and as a voice for change to drive lean-agile practices within the Clients business.
They will also possess strong communication and influencing skills to help communicate the benefits realized through the transformation.
The candidate shall have the ability to source new opportunities in the market, convert these into wins, and lead the delivery of the acquired project ensuring that it is completed on time, budget and in accordance with Client requirements.

SNC Lavalin’s Atkins business is one of the largest multidisciplinary, multi sector engineering design consultancies in the world and is part of the SNC Lavalin Group.

As one of the world’s most respected design, engineering and project management consultancies with a leading track record in the defence sector, Atkins are ideally placed to respond to this market. We have a broad establishment and proud, 50 year history throughout the Middle East region.

We provide a full range of design, engineering and project management services for buildings, transportation and other infrastructure programmes.

Atkins in the Middle East now employs around 2,000 staff serving Gulf clients across all market sectors from offices in Abu Dhabi, Al Ain, Doha, Dubai, Jeddah, Kuwait City, Manama, Muscat, Riyadh, and Sharjah.

Required Skills and expertise

Experience in developing digital strategies and implementing digital transformation in large organisations
Strong understanding and experience in an asset intensive industry i.e. Aviation, Utilities, Oil & Gas, Rail, Highways
Experience and understanding of Infrastructure Asset Management i.e. ISO 55000
Proven ability to work in a customer facing/consulting environment
Experience leading projects through all phases of the lifecycle
Strong analytical skills, creativity and communication skills to encourage clients to execute their digital roadmap.
Strong Presentation skills

HYGIENE MANAGER wanted – WALDORF ASTORIA – DUBAI

Waldorf Astoria hotel Dubai financial center

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Waldorf Astoria hotel Dubai financial center
Waldorf Astoria hotel Dubai financial center

HYGIENE MANAGER FOR THE WALDORF ASTORIA DUBAI INTERNATIONAL FINANCIAL CENTRE
Waldorf Astoria Hotels & Resorts
 
Job Summary
A Hygiene Manager for the Waldorf Astoria Dubai International Financial Centre sees the maintenance/upgrade of sanitation and hygiene standards to ensure all food served to guests and employees are free of microbiological, chemical and physical contamination and all work areas conform to required Hygiene and Sanitation levels.

What will I be doing?
 
The Hygiene Manager for the Waldorf Astoria Dubai International Financial Centre responsible for the maintenance/upgrade of sanitation and hygiene standards to ensure all food served to guests and employees are free of microbiological, chemical and physical contamination and all work areas conform to required Hygiene and Sanitation levels. Specifically, the Hygiene Manager will perform the following tasks to the highest standards:

Propose and maintain minimum standards in all work areas, stores, receiving and disposal areas to adhere at all times to required hygiene standards
Responsible for effective and efficient maintenance of records related to the Hotel’s sanitation and hygiene efforts/program
Formulates and maintains an up-to-date methodology manual that is constantly available for use and review by the section personnel
Responsible for promoting effective dissemination coordination with the rest of the staff in the Hotel
Responsible for the office/section area being clean and orderly with an organized and efficient workflow
Performs special assignments and projects assigned to the office by the superiors
Conduct and chair the FSS Monthly Meeting
Monitors, assists and performs all procedures and protocols for maintaining an excellent sanitation and hygienic environment
Is part of the Hotel’s Sanitation Team, which conducts monthly sanitation inspections throughout all food handling areas and generate respective reports
Continually liaises with external agencies (laboratory, government bureau, health practitioners, etc.) on sanitary matters.
What are we looking for?

A Hygiene Manager for the Waldorf Astoria Dubai International Financial Centre is always working on behalf of our Guests and working with other Team Members. To successfully full this role, you should maintain the attitude, behaviours, skills, and values that follow:

Minimum two to three years work experience as Hygiene Manager in a hotel or similar large restaurant complex, preferable prerequisite is experience in the Hotel industry
Responsible self-starter, capable of handling multi-faceted projects and of working under pressure
Good communication and guest relation’s skills, a proactive problem solver
Creative with international culinary focus and flare. Attention to detail
Team player, who values teamwork, has good team building skills and is able to communicate effectively with all levels of team members
Equips and motivates team members to achieve predetermined goals, installing and maintaining appropriate empowerment Programs
Personable and pleasant to deal with. Reliable and approachable
Positive can do attitude and flexible approach manages with humility
High degree of integrity. Strong leadership. Nurtures and develops team members, encouraging innovation
Good personal grooming and personal presentation
Understands and respects local culture, able to adapt to changing environment
Holds a qualification in Kitchen Production, Butchery and Management
Able to develop close communications and relationships with team members
Good computer skills. – Effective trainer, experienced in the delivery of skills training
Familiar with current culinary trends and methods
Comprehensive knowledge of kitchen hygiene practices and occupational health and safety standards Certifications
Bachelor of Food Science
GMP (Good Manufacturing Practice)
HACCP (Hazard Analysis and Critical Control Point) – ISO 22000 (Food Safety Management System)/ Quality Management System ISO 9001
OHSAS 18001 (Occupational Health and Safety management System)
Train the Trainers – Facilitator
Environment Management System ISO 14001
GROOMING/UNIFORMS All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process
NOTICE: Standing, bending, stooping, and lifting weights up to and including 25 lbs. may be required. The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times

CLUSTER DIRECTOR OF ENGINEERING – Waldorf hotel – RAK

Waldorf Astoria Ras Al Khaimah UAE

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Waldorf Astoria Ras Al Khaimah UAE
Waldorf Astoria Ras Al Khaimah UAE

Job Summary
A Chief Engineer will manage the Engineering Team to efficiently maintain all hotel operations such that safety, security, conversation, and compliance are ensured at the highest levels.
 
What will I be doing?
 
As Chief Engineer, you are responsible for the effective management of all engineering and maintenance operations within the hotel, including energy conservation. You are also responsible for the development of the Engineering Team and staying abreast of compliance regulations and procedures in the field of Engineering, as required for hotel standards. Specifically, a Chief Engineer will perform the following tasks to the highest standards:

Lead the Engineering Team in the day-to-day engineering and maintenance operations of the hotel, including service standards, equipment schedules, and work schedules
Communicate with Housekeeping to coordinate and prioritize maintenance activities for Guest rooms and public areas
Develop systems and procedures to ensure the health and safety of Guests and Team Members, as well as the proper conditions for plants, machinery, and property
Communicate with Government agencies to ensure full compliance with statutory regulations
Prepare Capital and Repairs and Maintenance budgets for Engineering
Perform daily checks around the hotel

Conduct lift emergency release procedures as required
Diagnose, maintain, and repair mechanical equipment within the hotel
Ensure good relationships are built with internal and external customers
Maintenance of all hotel fixtures and fittings to ensure they are in safe condition and take action when any unsafe situations arise
Develop, implement, and direct all emergency programs
Develop, implement and manage energy conservation programs for the property to minimize expenses

Coordinate renovation bidding, define the cost and scope of the project, and oversee the general contractor and subcontractors to ensure quality work is performed cost effectively
Perform special projects and other responsibilities as assigned
Identify and introduce environmentally-friendly systems and equipment
Monitor Key Performance Indicators for the Engineering Department and take corrective action, as required, to improve equipment inventory, quality audit, productivity, and other objectives
Manage all Team Member related activities, including recruitment, performance management, training, career planning, disciplinary matters, and team motivation
What are we looking for?

A Chief Engineer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Advanced knowledge of building management/engineering
A degree in Engineering or similar
Exposure to budgeting and basic accounting
Positive attitude
Good communication skills
Committed to delivering a high level of customer service
Strong leadership skills and previous experience of managing a team
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure
Ability to work on their own
Previous experience of facilities management
Proficient, at an advanced level, with computers and relevant computer programs
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

First Aid
Qualification in engineering field

Security manager wanted at Ritz hotel – UAE

ritz carlton hotel Ras Al Khaimah UAE

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ritz carlton hotel Ras Al Khaimah UAE
ritz carlton hotel Ras Al Khaimah UAE

Job Number 18002UOK
Job Category Loss Prevention & Security
Location The Ritz-Carlton Ras Al Khaimah, Al Wadi Desert, Ras al Khaimah, UAE
 
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
 
JOB SUMMARY
 
Assists with security operations management on a daily basis. Areas of responsibilities include the protection and safety of property assets, employees, guests and property, accident and fire prevention and response. This role focuses on maintaining safe and secure environment for guests, employees and hotel assets by managing security policies, logs, certifications and documents required by law and Standard Operating Procedures.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the security/loss prevention or related professional area.

OR

• 2-year degree from an accredited university in Criminal Justice or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Security Operations

• Assists in the development and implementation of emergency procedures.

• Recommends follow-up action for security breaches.

• Conducts investigation of all losses of property assets and refers to proper management for disposition.

• Complies with all Corporate Security safety and security management guidelines and procedures.

• Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service.

• Conducts periodic patrols of entire property and parking areas.

• Recognizes success across areas of responsibility.

• Handles guest problems and complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.

• Implements action plans to monitor and control risk.

• Keeps abreast of local criminal activity as it may impact property.

• Maintains required reports and documentation regarding patrols of property and parking areas.

• Inspects all security equipment and verify that it is fully functioning.

• Provides means for obtaining necessary medical attention on a timely basis.

• Participates in hourly employee performance appraisals according to Standard Operating Procedures.

• Completes disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

• Maintains first aid and CPR certifications required for Security officers.

• Implements local authority requirement for security and safety.

Security Team Communication

• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.

• Utilizes interpersonal and communication skills to influence and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity:

• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

• Serves as a role model to demonstrate appropriate behaviors.

Assistant Banquet Manager wanted at Westin hotel – Dubai

westin hotel DUbai

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westin hotel DUbai
westin hotel DUbai

Job Description
Posting Date Oct 10, 2018
Job Number 18002SX9
Job Category Event Management
Location The Westin Dubai Mina Seyahi Beach Resort & Marina, Dubai
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™
 
Le Meridien Mina Seyahi Beach Resort & Marina, ideally located alongside Dubai’s largest private white sand beach, Le Méridien Mina Seyahi Beach Resort & Marina is an iconic destination among the most luxurious of Dubai Beach Resorts. Featuring a classic chic decor are subtle purple accents, our 220 Rooms and suites are designed to stimulate your creativity while offering breath-taking views and outstanding resort facilities will enrich your experience.

The Westin Dubai Mina Seyahi Beach Resort & Marina Peaceful retreat settled on Jumeirah Beach, the resort offers the perfect destination for the entire family to unwind and recharge with a breath-taking array of recreation activities, and close proximity to major Dubai local attractions. Featuring exceptional views over the Arabian Gulf, our impressive neoclassical architecture fills our five-star luxury beach resort in Dubai with charm and inspiration.

The Banquets Department is responsible for the set up and delivery of all functions within the features over 15,600 square feet of function space for events of 2 to 1,500 guests. The resort boasts an Italian-designed conference center with 7 state-of-the-art meeting and conference venues, in addition to an 8,838-square-foot ballroom for up to 1,200 guests. They will work closely with the Events Team and Kitchen to ensure that all Brands Standards and Westin Service Delivery is met.

Job responsibilities will include, but not limited to the following:

· To positively contribute to the sales activities within your department/hotel and maximize sales opportunities and to be knowledgeable of company products.

· Effectively manage the Conference and banqueting to ensure smooth operation and high standards of customer service and to manage large scale events.

· Optimizing profits and increasing sales.

· Monitors performance, assesses staff objectively and recommends training/ development option to improve skills levels.

· Accepts responsibility/accountability for own decisions and explains the rational.

· Communicates frequently a realistic picture of future plans so people know what has to be done and why.

· Ambitious, target driven and trend-setting team player.

· To give full cooperation to any client or colleagues requiring assistance in a prompt, caring and helpful manner.

· Sets clear personal development targets which focus on behavioral improvement as much as professional/ technical skills.

· To demonstrate a pride in workplace and a high level of commitment.

· To strive to anticipate client needs wherever possible and react to these to enhance client satisfaction.

· To be flexible in assisting around different areas of the hotel in response to business and client needs.

· Willing to share freely knowledge information, ideas and experience to assist others.

· Proactively initiates change in the workplace to achieve improvement in quality or efficiency.

· Ensure all revenue opportunities are maximized through effective teamwork and development and will maintain strict liquor stock control

· Accepts responsibility/accountability for own decisions and explains the rational.

To move into this position you should have

· Tenure in current position minimum one year

· Possess the ability to lead this unique and large operation

· Ability to manage all aspects of the business (daily Operation, F&B cost, Marketing, budgeting, forecasting, quality control)

· Ability to manage, train and develop a team of subordinates

· Result oriented, proactive, innovative leader with an ability to lead and improvise in all situations.

· Ambitious, target driven and trend-setting manager.

· Good interpersonal, People management and Leadership skills.

· Good working knowledge of Food & Beverage products and service standards

· Knowledge of the Dubai market is desirable

· Excellent command of the English language speaking, reading and writing

· Requires good communication skills, both verbal and written.

· Multiple language ability

· Smart in appearance, Good interpersonal skills and well groomed

· Good interpersonal skills

· Hotel / High school or equivalent education required

· Ace, Micros, Computer, and opera knowledge,

· Multiple shifts with long hours should be expected

Specialty Outlet Manager wanted at Park Rotana – Abu Dhabi

Park Rotana hotel Abu Dhabi

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Park Rotana hotel Abu Dhabi
Park Rotana hotel Abu Dhabi

Expiry Date: 2018/11/19
Ref. JB3816324
Park Rotana
Food & Beverage – Manager – Speciality Outlet – Gastro Pub
Park Rotana

Job Description
We are currently seeking for ambitious, dynamic, self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products with prompt, accurate and personalized service.
 
As a Specialty Outlet Manager you are responsible for the short and long term planning and the management of the respective outlet operations in the front and back of house to achieve customer satisfaction and quality service while meeting / exceeding financial goals and your role will include key responsibilities such as:
 
•Prepare schedules for all employees according to the forecast and within the limits of the staffing guide to ensure adequate manpower at all times

•Conduct regular training sessions with the assigned team in line with the departmental SOP’s

•Evaluate the performance of the assigned team and initiate internal development and promotions

•Responsible for the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours

•Handle the welcome and seating of arriving guests with the assistance of the Hostess

•Maintain a professional and friendly relationship with the outlet patrons

•Establish and update the outlet’s database of regular guests

•Tour the outlet and all related areas frequently, ensuring the highest possible cleanliness and maintenance standards

•Be actively involved in the outlets promotional activities.

Skills
Education, Qualifications & Experiences

You must be a college / university degree graduate with a minimum of two years experiences in a similar role with preferable previous experiences in the Middle East. You should be a computer literate with effective communication skills and an excellent command of written and spoken English.

Director of Design wanted at Rotana Corporate Office – Abu Dhabi

Rotana HQ Abu Dhabi logo

APPLY HERE

Rotana HQ Abu Dhabi logo
Rotana HQ Abu Dhabi logo

Expiry Date: 2018/12/06
Ref. JB3842099
Corporate Office – Director of Design – Food & Beverage
Rotana Corporate Office
 
Job Description
We are currently seeking for passionate and dynamic Food & Beverage Design professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Director of Design – Food & Beverage you are responsible to assist the Corporate Vice President – Projects in the overall development of Food and Beverage core functions and outlet concepts from concept brief to execution, supporting the F&B operations team in their opening requirements, when needed, and operating duties as part of the Technical Services team. The role will include key responsibilities such as:

• Managing and executing the design process for food and beverage functions in line with operational needs.

• Representing the company for the food and beverage part of the Technical Services function

• Preparing concept briefs

• Supporting design throughout project design phases

• Value engineering, specification and shop drawings

• Participating in project meetings and conducting site and factory visits

• Advising on equipment brands, specifications and manufacturing

• Supporting the architecture and interior design teams with F&B operational requirements

• Acting as the main contact for all stakeholders regarding F&B development

• Conducting market and site research, if and when required, depending on the project

• Staying up to date with current trends in concepts, equipment, operating practices, manufacturing processes, food, beverage, waste management, market dynamics

• Staying up to date with food safety requirements in the countries of operation

• Developing and maintaining F&B Technical Services guidelines

• Working closely with the operations team to implement their operational requirements into the projects as best as budget and site restrictions allow.

• Developing internal working practices

• Managing and developing colleagues affiliated with the F&B development team.

Skills
You should be a university graduate with a degree in Hospitality Management with at least three years of management experiences within the Food & Beverage department having managed outlet pre-openings, with sound knowledge of HACCP and regional food hygiene requirements, strong financial acumen with experience in preparing, evaluating and developing action plans based on financial indicators. Technically you will have fluency in both written and spoken English, and computer literacy with working knowledge in design software such as Adobe and AutoCAD.

Digital Asset Coordinator wanted at ATKINS – Dubai

Atkins global logo

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Atkins global logo
Atkins global

Coordinator – Digital Asset Management
ME-006136
Management Consultancy
The role of the Digital Asset Management Coordinator is an exciting and rewarding opportunity for the right individual to build upon their experience in all areas of project coordination, with a specialism in project planning, scheduling and delivery.

The role will work with the MEA DAM team to develop bid proposal plans (from high level indicative plans to more detailed L4 & L5 project delivery plans).
 
The role will also require working extensively with client organisations to ensure our projects are planned, scheduled and delivered to the highest standards.
 
The DAM team develops and delivers projects across all market sectors and requires flexibility and innovative thinking in approach to ensure the best solution is always delivered to the client.

This is an exciting opportunity for an individual to join to a growing market and help shape the future of DAM for Atkins both regionally and on a global scale.

What we are trying to do

Deliver diverse Digital Asset Management projects, covering anything from implementing innovative uses of new technology, formulating national guidance, providing strategic direction for asset management delivery and using data and analysis tools to improve client decision making abilities
Transform and grow the Middle East region approach to asset management across the transportation, buildings, energy, defence and power sectors
Guide clients through solving some of their most complex challenges by providing a unique combination of management consulting, technology, and engineering expertise
Aging assets, funding shortfalls, evolving government priorities and emerging disruptive technologies; infrastructure owners and operators are facing a multitude of challenges.
Clients are increasingly leveraging multi-disciplinary experts utilizing a solutions-driven approach and a solid foundation in engineering practices to meet their organization’s challenges
Atkins provides a range of digital Asset Management (DAM) services in the Middle East and Africa which includes Geospatial services, information data management, Asset condition survey, Asset Investment Planning and Asset Performance Management.

The DAM Market is rapidly expanding in the Middle East and Africa and we are looking to support the growing team with a project Coordinator.
The aim is to support the bidding and delivery of projects by ensuring projects are well planned and scheduled throughout the bid, mobilization, delivery and close-out stages.

Should be strategic thinking, combined with a hands-on approach; detail-orientated and able to translate that into successful implementation
Possess excellent stakeholder management and influencing skills
Customer driven with a focus on providing a professional service
The ability to communicate fluently and concisely to all levels of an organisation
Team player with ability to work alongside high-performing multi-skilled teams
A balanced and positive attitude
Ability to think ‘disruptively’ and challenge the status quo
Expert user of Primavera P6, Microsoft Project and Microsoft Excel
Proven experience in a comparable role
An ability to bring innovative approaches to client problems
Experience with client relations management
Bachelor’s degree in a relevant field (Engineering, Project Management, Business Administration etc.)
5+ years’ experience in directly relevant endeavours
PMP / PRINCE2 certification is a plus
Rewards & Benefits

We offer an excellent package which includes:

A competitive salary
Transportation allowance
Medical and life insurance cover
22 calendar days annual leave
Medical and life insurance cover
Company gratuity scheme
Discretionary bonus scheme
Annual flight allowance to point of origin
Employee Assistance Programme

HR Projects & Processes Manager wanted by SERCO – Dubai

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Serco logo
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Serco Middle East is looking for an experienced, motivated and analytical HR Projects & Processes Manager to be based in Dubai. This role is responsible for the design, scope, coordination, implementation, execution, control and completion of all projects within the HR Department, in line with the lead from Head of HR, ensuring consistency with the dans strategy and values. The position will also be responsible for analysing the efficiency and effectiveness of processes within HR, as well as upstream processes that may impact HR operations, as defined by the Head of HR.

Structure and reporting relationship
 
Communication and Working Relationships
 
Executive Management (CEO, & EVPs): to communicate and coordinate the HR Projects & Processes strategy of dans in order to support the dans strategy.
 
VP’s and Heads of Department: to ensure that the delivery of HR Projects & Processes are supporting the operational needs of the business.

Operational and Frontline Staff: to ensure that the delivery or HR Projects & Processes are supporting the operational needs of their role.

External suppliers and professional organisations: liaise with external suppliers and professional organisations to negotiate provision of external programmes to dans.

Budget: The job holder is responsible for a budget of AED 500,000 based on the following breakdown:

Induction Budget

Handbook Budget

Award & Reward budget

Employee Engagement budget (survey and engagement activities)

Direct Reports: nil

Indirect Reports: 0

Key accountabilities

HR Projects & Initiatives: Set-up and execute a variety of HR projects and initiatives, including but not limited to Job Evaluation Committee, Succession Planning, etc. This will involve project scoping and planning, stakeholder analysis, data collection and analysis, development of draft outcomes and communication. Make recommendations to Head of HR regarding best practices, including adoption of new trends and initiatives.
HR Policies & Procedures: Develop HR policies and processes, ensuring that they are current, conform to government legislation and follow best practices. Work with the HR teams to identify improvements. Conduct employee feedback forums, where appropriate, to test employee feedback and to improve ‘buy in and involvement’, and report to the Head of HR.
Restructures / Organisational Design: Manage the people aspects of any restructures within the organization, including redeployment/redundancy/retirement completed within timescales and budgets. Ensure that the appropriate HR support mechanisms are in place for staff to accept this business process. Prepare analysis and feedback for future reference and action.
Employee Engagement: Contribute to the continued improvement of the health of the organisation by monitoring performance indicators, such as sickness absence, levels of grievances, disciplinary, work/life balance, and developing initiatives and solutions to enable positive business trends. This will include, but is not limited to, managing the employee engagement survey, overseeing and driving the individual action plans that results from the survey and implementing an employee suggestion scheme. Support the HR Operational Team with implementing the initiatives and with communicating the message.
Induction & Orientation: To oversee, develop and implement the dans induction programme, taking into account best practices, ensuring that all new employees adjust and acclimatise to their jobs and working environment in the shortest time feasible.
Reward & Recognition: To oversee, develop, manage and implement the dans recognition programme, ensuring that all awards and rewards align with the organisation values and strategy and links to the PMS system.

Essential technical and professional skills, knowledge and qualifications

Knowledge:

Ability to energise and inspire employees to implement innovative solutions.
Ability to work collaboratively across groups
Ability to define, initiate, plan and manage projects.
Ability to analyse data and use them to define weaknesses and opportunities.
Strong change management experience and ability to strategically lead and drive fulfilment of the strategic requirements of the role.

Experience:

Demonstrable experience in leading, managing and delivering projects on time and within budget.
Experience in project and change management of HR projects
Experience in working with all levels of management and consulting with key business stakeholders.
Experience in leading cross-functional teams.
Experienced in HR policies and processes.
Experience in leading without authority.

Qualifications and Education:

Educated to a post-graduate level from a leading university in Business Management or Human Resources.
Studying towards or completion of CIPD, SHRM or another Human Resource certification.
Project Management qualification or certification (PMP, PRINCE 2, etc.)
Change Management qualification or certification (Prosci, etc.)
Aviation experience preferred

Multi Property Director wanted at Meridien hotel – Dubai

Le Meridien hotel Dubai

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Le Meridien hotel Dubai
Le Meridien hotel Dubai

Job Number 18002JTZ
Job Category Sales and Marketing
Location Le Méridien Dubai Hotel & Conference Centre, Dubai
 
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We’re looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.

JOB SUMMARY

Functions as the leader of the property’s sales department for Le Meridien Dubai, Le Meridien Fairway along with the preopening responsibilities for Aloft & Element Garhoud and Aloft & Element Al Raffa. Also interfaces with the Director of Catering to drive a strong collaborative effort in the Catering effort of Le Meridien Dubai Hotel & Conference Centre. Manages the property’s reactive and proactive sales efforts. Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel’s’ sales objectives. Evaluates the property’s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property. Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives. Interfaces with regional marketing communications for regional and national promotions pull through. Develops and implements property–wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer profile and property associates and provides a return on investment to the owner and Marriott International.

CANDIDATE PROFILE
Education and Experience
Required:
2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area.
OR
4-year bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.
Preferred:
4 year college degree.
Demonstrated skills in supervising a team.
Lodging sales experience.
Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.

CORE WORK ACTIVITIES
Managing Sales Activities
Manages the development of a strategic account plan for the demand generators in the market.
Manages the property’s reactive and proactive sales efforts.
Determines and develops marketing communication activities, in conjunction with Regional Marketing Communications.
Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations.
Reviews the Strategic Alignment Review (STAR) report, competitive shopping reports and uses other resources to maintain an awareness of the hotel’s market position.
Researches competitor’s sales team strategies to identify ways to grow occupancy and RevPAR and increase market share.
Attends sales strategy meetings to provide input on weekly and overall sales strategy.
Suggests innovative marketing ideas and develops deployment strategies to continue to grow market share.
Evaluates and supports participation and account deployment with Area Sales and Group Sales within the Sales Office.
Serves as the sales contact for the General Manager, property leadership team, Group Sales and Area Sales leaders.
Serves as the sales contact for customers; serves as the customer advocate.
Serves as hotel authority on sales processes and sales contracts.
Serves as the property sales liaison with Area Sales, Group Sales, Revenue Management, Event Management, Regional Marketing Communications and other hotel departments as appropriate.
Participates in sales calls with members of the Sales and Marketing team to acquire new business and/or close on business.
Identifies public relations opportunities and coordinates activities to augment the overall marketing communication strategy.
Supports the General Manager by coordinating crisis communications.
Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards.
Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
Participates in and practices daily service basics of the brand (e.g., , Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics, Le Meridien Brand Service Culture fundamentals
Implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.
Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.
Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel’s’ sales objectives.
Interfaces with regional marketing communications for regional and national promotions pull through.
Performs other duties, as assigned, to meet business needs.
Building Successful Relationships
Develops strong partnerships with local organizations to further increase brand/product awareness.
Develops and manages internal key stakeholder relationships.
Develops strong community and public relations by maintaining property participation in local, regional and national tradeshows and client events.
Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.
Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.
Gains understanding of the hotel’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

Enterprise Risk & Business Cont Specialist wanted – SERCO – Dubai

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Serco logo
Serco logo

Career Opportunities: Enterprise Risk & Business Cont Specialist (54261)
Req ID 54261 – Posted 04/10/2018 – United Arab Emirates – Dubai – Safety/Risk & Compliance – Full Time
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and – most of all – deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.

Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia, Qatar and Iraq. We have been supporting the RTA to operate the Dubai Metro since 2009 and have launched the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2017. We deliver Facility Management services to Hospitals, Universities, Airports, Military Facilities and Commercial Estates in the UAE and large-scale medical facilities in Saudi Arabia. We also deliver staff training and education to selected officers of the Qatar Armed Forces at the Officers’ training institute located at the Ahmed Bin Mohammed Military College in Doha.
Focussing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.

Serco Middle East is looking for a highly analytical, motivated, and key to detail Enterprise Risk and Business Continuity Specialist. This role is to engage in cross functional risk management initiatives and projects that impact multiple risk disciplines and/or business units, to drive proactive risk identification and mitigation for financial, regulatory, operational, and/or IT risks.

To engage and support the business in its business continuity initiatives to ensure minimum disruption due to unforeseen circumstances/situations.

To monitor, analyze, and report on significant risks and control issues affecting the enterprise, and assist in development of appropriate and effective action plans to mitigate risks.

To maintain an enterprise risk management approach that reduces risk, promotes operational efficiency, and fosters a high-quality customer experience through implementation of the Enterprise Risk Management Program.

Structure and reporting relationship

Communication and Working Relationships

All decisions will be made within the boundaries of the approved delegation of authority matrix, but the position holder is expected to contribute to, influence and support all senior leadership team decision making processes.

Internal:

All members of the senior management team

All employees and contractors/sub-contractors

External:

Key stakeholders, including but not exclusively:

Dubai Airports

GCAA/DCAA

Airlines

Key accountabilities

Develop ERM and Business Continuity framework in line with the requirements of the international standard ISO 31000: 2018, ISO 22301:2012 and other applicable standards/ local regulations.
Plan, design and develop processes essential to mitigate and manage risks on an ongoing basis and support business continuity
Guide and assist Heads of Department and dans Executive Management Team (EMT) in implementing ERM and business continuity framework, policies, procedures, plans etc.
Monitor, analyze, and report on enterprise-wide risks on a monthly basis and maintain risk registers
Review and test ( where feasible) business continuity plans and report to the Executive Management Team
Participate in or may lead cross-functional risk management initiatives and projects that impact multiple risk disciplines and/or business units.
Perform root-cause analysis and facilitate remediation efforts by first line/business unit management for reported nonconformities/noncompliance issued by internal and external auditors
Act as a change agent for the promotion of a risk management culture
Engage in regulatory and statutory change management initiatives by providing appropriate level of research, analysis, and development of corporate and business level communications describing impact and necessary action by first line/business unit management.
Contribute content for risk management reports to Executive Management relative to enterprise risk management activities.

Knowledge & Experience:

Bachelor’s degree in business, finance, or other applicable discipline or equivalent experience required.
CRCM, CAMS, FRM, PRM, CIA, CPA or other applicable professional designation.
Certificate /Diploma from Institute of Risk Management
Lead Auditor Qualification in ISO 31000: 2018 and ISO 22301: 2012
Experience in operational risk management concepts, best practices, and regulatory guidance. Knowledge of multiple risk areas a plus.
Experience on similar role / professional that has successfully implemented a program.
Extensive knowledge and experience in Risk and Business Continuity management.

Skills:

Advanced skills in Excel, Microsoft PowerPoint, ACL, or Tableau/Cognos reporting.
UAE National/Arabic speaking preferred

Sr. Manager, Business Applications wanted at Ghassan Aboud – Dubai

Ghassan Aboud Group Dubai

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Ghassan Aboud Group Dubai
Ghassan Aboud Group Dubai

Job Description
 
We are currently looking for a Sr. Manager Business Applications to provide leadership and direction in the design, implementation and support of business application systems for the group. This is a highly technical role and will lead the application, development, maintenance and improvement of delivery operations for a portfolio of business applications to deliver IT service improvement to the business.

Responsibilities :
 
Managing the Application Development and Maintenance delivery of respective applications through direct and direction staff and directs the development teams in the areas of scheduling, technical direction, future planning and standard development practices.

Meets scheduled milestones to ensure project/program objectives are met in a timely manner and has an in-depth knowledge of the principles, theories, practices and techniques for managing the activities related to planning, managing and implementing systems analysis and application development projects and programs.

Report Application Development and Maintenance related performance to the business taking action where necessary to address performance issues.

Ensure compliance with best practices in Application Development and Support including establishing governance, standards and polices in this area

Participates in budgeting and capital equipment processes and quality improvement activities for the Applications Team.

Coordinate Application Development and Maintenance communications to the business (e.g. Incident alerts, change management etc.).

Monitor critical application governance and report on service level performance, generating improvement actions where necessary.

Ensure that every critical application have a technology roadmap, to maintain related hardware and software and reduce operational risk from out-of-support infrastructure in collaboration with other teams.

Manage customer satisfaction and service improvement programs, as well as escalation and complaint management.

Approve operational readiness for projects and releases.

Contribute to the definition of new vendor services in close collaboration with Senior Management and peers.

Ensure supplier and partners plans align with and support IT planning.

Work with the business to ensure that the disaster recovery capability meets business requirements, including planning, performance of testing, communication and restoration of services in response to a major outage or disaster, as well as setting up IT services at Disaster Recovery sites in coordination with the business and infrastructure teams.

Ensure compliance with appropriate internal control requirements for both internal and external suppliers, and provides assistance and support for audits, where applicable.

Successful deployment of application service related change programs.

Basic Qualifications

Bachelor’s Degree in Computer Science or Information Systems

Typically has 10 to 15 years of IT and business work experience including managing team(s) in systems analysis and/or programming functions. In dept knowledge of ERP systems implementation and Support of platforms like SAP, NAVISION, EPICOR etc.

Manages a team of System Analyst and Technical staff of Developers and Testers both FTE and Contractors. Reporting into the Group Head Of IT.

Events Manager wanted at Beach Rotana – Abu Dhabi

beach rotana hotel abu dhabi

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beach rotana hotel abu dhabi
beach rotana hotel abu dhabi

Expiry Date: 2018/11/22
Ref. JB3838844
Sales – Events Manager
Beach Rotana
 
Job Description
We are currently looking for young, dynamic, self motivated Catering Sales professionals who want to move their careers forward.

As an Events Manager you are responsible for the success of the meeting, catering and event segment of the hotel. You will secure the business, plan meetings / events, co-ordinate with hotel operations and clients before, during and after each meeting / event and your role will include key responsibilities such as:
 
Promote efficiency, confidence, courtesy and an extremely high standard of social skills.
Ensures that all lead requests are handled as per the policy and not exceeding the lead handing timeframe policy.

Ensures active follow up on sent offers.
Preparation of offer letters according to the guest requirements. Ensuring company standards are in place.
Proactive and expected to do sales calls or joint sales calls with corporate sales colleagues to maintain client relationships and to develop new accounts.
Responsible for planning, retaining and developing existing business as well as acquiring new business and growing our market share by promoting Hotel.
Attends weekly department head meetings, works closely with Director of C & E/ Director of sales on future business planning and provides input and information during weekly revenue meetings.
Introduces ideas to leadership team to enable property to remain competitive.
Responsible for coordinating and anticipating all needs of the event.
Develop active communication and close rapport with Sales Offices and other sources of sales/Events information & support.
Maintain timely and responsive communication with all accounts and prospects
Handles all incoming group & banquet leads generated, jointly with the concerned sales division including all communication, negotiation and contracting required
Assess group business to maximize contribution from available public space, generating room revenues whilst achieving banqueting budgets
Yields all leads prior to the offer letter being sent out, in terms of, venue assigned or rates offered
Seeks feedback on rates, availability and offer letters from department head
Ensures that Sales and Catering System is well managed, maintained and updated as per company policy & standards.
Intimately know our competitive set with pricing and SWOT.
Responsible for a monetary goal to be mutually agreed upon by the Director of Catering/ DOS.
Ensures all Group’s & Events are handled as per the policy and company standards
Regretting business should be cross sold to other sister property where applicable.
Supervision and communication with Banquet Operations during events and assuring guest satisfaction throughout the event.
Inspect function rooms on a daily basis
Responsible for arranging the post conference meeting with the meeting planner/ decision maker
Responsible for handling unexpected requests of the customer
Seeks feedback on rates, availability and offer letters from department head
Fully aware of the available equipment in the hotel
Provides functional assistance and direction to the C&B Operations team
To fully comply with the hotels credit policy in obtaining pre-payment or approved credit letters for all events
Ensures the preparation of Event Order as per departmental standard and assuring proper distribution of the same.
Inspects all function areas before events to ensure set up in accordance to customer specifications
Conducts exit interview with the meeting planner and records the data in the hotel’s CRM system
Follows up on event orders to assure clear line of communication with other departments, especially banquets operations and the kitchen
After Sales to keep the relationship with the customer for repetitive business
Arranges or conducts site inspections of the hotel’s facilities
Ensure that the standards required by Law and by Management are maintained at all times in the areas specified above
Skills
Education, Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in catering sales within a hotel. Excellent written and verbal English communication skills and strong interpersonal and negotiations skills are essentials. Computer literate and previous experiences with Opera are an advantage.

Construction Manager wanted at AECOM – Dubai

aecom logo

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aecom logo

Job Summary
In support of the Project Director the Construction Manager will lead AECOM’s delivery of project construction management scope of services. The candidate will act as support to the PD and be the client’s main point of contact in the absence of the PD advising on all matters related to the scope of work under the contract.

Job Duties:
Leads the delivery (time, cost, quality) of assigned package.
Supervise and manage the contractors to ensure the works are constructed as per specification and to established milestone dates.

Manage and direct the project delivery team to undertake day to day inspections of the works.

Maintain a very high level of Safety awareness and ensure the contractor complies with his obligations.

Support the PD / Contracts Manager to administer the FIDIC based contract where aplicable.

Presents progress and package issues to client team.

Negotiates changes to the scope of work with the Client and key subcontractors.

Responsible for following up on instructions & commitments associated with the project

Establishes and monitors the Project Execution Plan

Establishes the program requirements for all areas of the project and monitors site staff performance

Plans, directs, supervises and controls the execution of all fiscal and administrative functions of the project and the site team

Work with other managers, project engineers and discipline Heads to develop budgets, schedules and plans for the various elements of the project

Monitors and reports to management on the progress of all project activities within the program, including significant milestones and any conditions, which would affect project cost, schedule, performance or Client relation

Establishes internal weekly meetings to review project status and formulate action items

Performs other responsibilities associated with this position as may be appropriate

Represent the company in all Client meetings.

Provides risk management, reviews of claims and highlights key contractual issues

Specific Skills Required:

Delivery experience of high rise, commercial / residential project with entertainment / retail components would be beneficial.
Minimum Requirements

Minimum 12-15 years of related construction supervision / management experience on Building and Construction or Infrastructure projects with a broad general engineering background.
Preferred Qualifications

Bachelor Degree in relevant Engineering field (i.e. Civil, Mechanical, Electrical, Structural etc) and PMP, plus membership of a recognized professional institution preferred. Working knowledge of contracts in pre and post contract stage for delivery and execution (FIDIC, NEC,etc…)

Assistant Manager wanted at SERCO – Dubai

Serco logo

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Serco logo
Serco logo

Career Opportunities: Assistant Manager – Customer Service (48170)
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and – most of all – deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.

Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.

We have expanded significantly since that time across the UAE, Saudi Arabia, Qatar and Iraq. We have been supporting the RTA to operate the Dubai Metro since 2009 and have launched the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2017. We deliver Facility Management services to Hospitals, Universities, Airports, Military Facilities and Commercial Estates in the UAE and large-scale medical facilities in Saudi Arabia. We also deliver staff training and education to selected officers of the Qatar Armed Forces at the Officers’ training institute located at the Ahmed Bin Mohammed Military College in Doha.
Focussing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.

Assistant Manager for Customer Service – Success Profile

Reporting to: Planning and Performance Manager

Division / Function: Operations

Base location: Dubai UAE

Job family: Planning and Performance

Grade: 14

Serco Leadership Tier: Managing a team within a business or function

Key purpose

The purpose of the job is to manage the Customer Service Team. Ensuring that all the customer complaint are investigated and resolved by the team within the agreed Key Performance Indicator (KPI)

Reason for role

To manage the Customer Service Team.

 

Structure and reporting relationship

Reporting to Planning and Performance Manager

Based on the specific requirement of the role

Key accountabilities

Lead and manage the Customer Service Team in order to provide, promote and improve customer service excellence on Dubai Metro and Dubai Tram;
Ensure Key Performance Indicator (KPI) is consistently met.
Lead customer service initiatives, including improvements in customer communications, implement recommendations from customers, internal stake holders and clients.
Represent Serco in matters relating to Customer Service at client meetings and liaise with several internal departments within the RTA like finance, ACS, contact centre and customer service centre.
Chair the internal customer service meetings to deal with all issues relating to customer communications, surveys etc. with relevant departments within Serco.
Monitor daily progress of customer communications and chase relevant parties to close the cases on CRM database within the time period stipulated in the contract.
Work together with the performance team to ensure that our Key Performance Indicators are met and there are no breaches to Service Level Agreements.
Work together with the RTA customer service team in order to improve relevant processes and procedures.
To be involved in staff recruitment and appraisals;
Provide training to staff to deliver a high standard of customer service;
Design and improve customer service satisfaction surveys and analyse the needs and expectations of customers;
Produce daily, weekly and monthly Customer service communication reports, analyse data, identify trends and take action to improve the trends.
Handle complex Nol complaints and liaise with the Revenue department on matters relating to NOL complaints and resolutions
Liaise with the Passengers services team and Marketing team to ensure that signage are provided prior to a special event or a timetable change.
Analyse the Mystery Shopper Surveys by coordinating with the performance team, identify trends and create action plans to achieve high scores.
Handle customers’ complaints as per Serco’s contractual requirements;
Handle customers’ requirements and enquiries by telephone, fax and email;
Ensure the company strategies and quality systems are followed;
Report and solve faults and problems according to company procedure;
Perform and carry out other duties as instructed / directed by the Planning & Performance Manager.

Essential technical and professional skills, knowledge and qualifications

Ideally a degree holder or higher diploma of post-secondary education in a related discipline
Knowledge of Health & Safety Executive rules and regulations on fatigue management;
Good literacy and analytical skills required for the role;
Ability to understand complex systems and possess good IT skills;
Good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-orientated environment;
Strong organizational skills, detail oriented, and the ability to handle multiple priorities.
Minimum of 3 years Supervisory experience with the Resource Planning Team
Additional / special features of the role

Must be a UAE National
Good literacy and analytical skills required for the role.
A minimum of 3 years of work experience in a relevant field;
Strong background in transport or services industry is highly preferable

Assistant Housekeeping Manager – Sheraton Beach Resort – UAE

Sheraton Hotel Sharjah UAE

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sheraton resort hotel sharjah beach uae
sheraton resort hotel sharjah beach uae

Job Number 18002PTC
Job Category Housekeeping & Laundry
Location Sheraton Sharjah Beach Resort & Spa, Sharjah
 
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

JOB SUMMARY

Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 1 year experience in the housekeeping or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets

• Ensures knowledge and understanding of OSHA regulations are up to date.

• Oversees all lost and found procedures.

• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

• Inventories stock to ensure adequate supplies.

• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.

• Works effectively with the Engineering department on guest room maintenance needs.

• Understands and complies with loss prevention policies and procedures.

• Ensures all employees have proper supplies, equipment and uniforms.

• Assists in supervising an effective inspection program for all guestrooms and public space.

• Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.

• Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.

• Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.

Ensuring Exceptional Customer Service

• Handles guest problems and complaints seeking assistance from supervisor as necessary.

• Assists in the review of comment cards and guest satisfaction results with employees.

• Sets a positive example for guest relations.

Sales Events Manager wanted at Beach Rotana – Abu Dhabi

beach rotana hotel abu dhabi

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beach rotana hotel abu dhabi
beach rotana hotel abu dhabi

Expiry Date: 2018/11/22
Ref. JB3838844
Sales – Events Manager
Beach Rotana
 
Job Description
We are currently looking for young, dynamic, self motivated Catering Sales professionals who want to move their careers forward.

As an Events Manager you are responsible for the success of the meeting, catering and event segment of the hotel. You will secure the business, plan meetings / events, co-ordinate with hotel operations and clients before, during and after each meeting / event and your role will include key responsibilities such as:

Promote efficiency, confidence, courtesy and an extremely high standard of social skills.
Ensures that all lead requests are handled as per the policy and not exceeding the lead handing timeframe policy.
Ensures active follow up on sent offers.
Preparation of offer letters according to the guest requirements. Ensuring company standards are in place.
Proactive and expected to do sales calls or joint sales calls with corporate sales colleagues to maintain client relationships and to develop new accounts.
Responsible for planning, retaining and developing existing business as well as acquiring new business and growing our market share by promoting Hotel.
Attends weekly department head meetings, works closely with Director of C & E/ Director of sales on future business planning and provides input and information during weekly revenue meetings.
Introduces ideas to leadership team to enable property to remain competitive.
Responsible for coordinating and anticipating all needs of the event.
Develop active communication and close rapport with Sales Offices and other sources of sales/Events information & support.
Maintain timely and responsive communication with all accounts and prospects
Handles all incoming group & banquet leads generated, jointly with the concerned sales division including all communication, negotiation and contracting required
Assess group business to maximize contribution from available public space, generating room revenues whilst achieving banqueting budgets
Yields all leads prior to the offer letter being sent out, in terms of, venue assigned or rates offered
Seeks feedback on rates, availability and offer letters from department head
Ensures that Sales and Catering System is well managed, maintained and updated as per company policy & standards.
Intimately know our competitive set with pricing and SWOT.
Responsible for a monetary goal to be mutually agreed upon by the Director of Catering/ DOS.
Ensures all Group’s & Events are handled as per the policy and company standards
Regretting business should be cross sold to other sister property where applicable.
Supervision and communication with Banquet Operations during events and assuring guest satisfaction throughout the event.
Inspect function rooms on a daily basis
Responsible for arranging the post conference meeting with the meeting planner/ decision maker
Responsible for handling unexpected requests of the customer
Seeks feedback on rates, availability and offer letters from department head
Fully aware of the available equipment in the hotel
Provides functional assistance and direction to the C&B Operations team
To fully comply with the hotels credit policy in obtaining pre-payment or approved credit letters for all events
Ensures the preparation of Event Order as per departmental standard and assuring proper distribution of the same.
Inspects all function areas before events to ensure set up in accordance to customer specifications
Conducts exit interview with the meeting planner and records the data in the hotel’s CRM system
Follows up on event orders to assure clear line of communication with other departments, especially banquets operations and the kitchen
After Sales to keep the relationship with the customer for repetitive business
Arranges or conducts site inspections of the hotel’s facilities
Ensure that the standards required by Law and by Management are maintained at all times in the areas specified above
Skills
Education, Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in catering sales within a hotel. Excellent written and verbal English communication skills and strong interpersonal and negotiations skills are essentials. Computer literate and previous experiences with Opera are an advantage.

Principal Transport Planner wanted at AECOM – Dubai

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Principal Transport Planner, VISUM Model, Dubai, Dubai, United Arab Emirates
United Arab Emirates – Abu Dhabi, Dubai
 
Job Summary

AECOM is seeking a Principal Transport Planeer / Engineer to be based in Dubai.
 
Job Duties:
 
Technical Management:
 
Effectively advise on transport planning policies and their implementation and the related allocation of resources in relation to all services covered by this post

Takes the lead on relevant projects

Be aware of and adhere to relevant legislation, codes of practice and departmental policies when planning and directing the delivery of transport planning projects in the region

Continuously improve technical and industry knowledge by participating in forums and other industry related programs

research, analyse and report on a range of quantitative and qualitative transport related projects

Prepare tender submissions

Act as Project Manager or Project Director, as necessary

Develop detailed methodologies

Produce guides, case studies and deliver presentations

Undertake data recording and analysis tasks

Manage the preparation of client reports, bringing together the contributions from other specialist areas of the business

Review internal processes for effectiveness and efficiency and suggest possible areas for improvement where necessary

Other duties as required Business Development.

Ensure key strategic relationships with internal and external partners and stakeholders are effectively developed, managed and maintained

Ensure delivery is in line with the Business Line’s corporate objectives, on time and within the agreed budget

Effectively represent AECOM to relevant government departments, external agencies and other bodies appropriate to the post

Plan, direct and deliver the Services in accordance with appropriate procedures and legislation

Develop and implement initiatives to enhance AECOM’s transport planning services offering, product, and supporting infrastructure (e.g. software, modelling tools, capability statement, etc.)

Maintain appropriate liaison with the business community, stakeholder and advisory groups

Maintain a watching brief on best working practices within and beyond local government, and ensure these are effectively communicated to the team

Liaise with other AECOM geographies to maximize the AECOM offering.

Specific Skills:

The candidate should have:

Good understanding of industry practices and regulations, including the underlying principles sufficient to carry out and lead transport planning studies

Sound database / spreadsheet skills or preferably abilities in statistical / transport modelling software and the ability to handle large data sets

Good comprehension of transportation policy and regulatory systems

Working knowledge of AutoCAD, MicroStation beneficial, but not mandatory

A clear appreciation and understanding of fundamental highways / traffic engineering principles (to facilitate the change to working on UAE technical standards)

Minimum Requirements

The SP&A Team provides a full range of traffic and transportation planning services and is a key component in the Civil Infrastructure Business Line. Our Vision is to be the most recognized and trusted provider of transportation planning services to our clients in the Middle East. We envisage being the Middle East Centre of Excellence in all aspects of transport planning, but particularly in multi-modal transport master planning and transport modelling. AECOM’s core services in this field include:

Strategic Multi-Modal Transport Modelling

Transport Impact Assessments

Demand Forecasting and Management

Transport Network /Master Planning

Transport Policy & Strategy Development

Traffic Capacity Analysis

Parking Studies, Layout & Design

Access Management

Traffic Signal Timing

Traffic Engineering

Micro Traffic Simulation

Freight Planning and Logistics

Intelligent Transport Systems

3D Modelling & Evaluation

Road Safety Studies & Operational Reviews

This position will be responsible for providing technical leadership in a variety of these service offerings, but with particular responsibility for Traffic Impact Studies, Multi-modal Transport Master Planning, Traffic Engineering, Traffic Capacity Assessments, and Access/Circulation Studies.

Education:

Bachelors Degree Level Qualification or higher in a related field (mandatory)

Masters Degree (preferred)

Work Experience

Minimum of 10-15 years of relevant experience in the field of transport planning/engineering of which at least 5 years must be focussed on transport planning studies
Professional Accreditation

Chartership/certification/licence from a recognized professional body (e.g. P.E., P.Eng., C.Eng., etc.) preferred
Preferred Qualifications

Although this position is oriented predominantly towards technical delivery, the candidate is expected to take on increasing levels of team leadership and to lead by example. As such he/she should demonstrate strong leadership attributes, such as:

Proactive

Decisive

Pragmatic

Organized

Responsive

General performance attributes relate to:

The ability to communicate effectively, prepare presentations and reports

participate constructively in project teams

committed to quality outcomes

good personal organisation

The candidate should be able to travel locally, regionally, and internationally

Dubai experience is preferred.

Arabic language skills (reading, writing, and spoken) are an asset

Requisition/Vacancy No. 196852BR

Project Controls Engineer wanted at PARSONS – Dubai

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Parsons logo Dubai

Project Controls REF 53171
Project Controls Engineer
Dubai, UAE
 
Through Parsons’ engineering and construction management services, we deliver innovative, safe and sustainable infrastructure in Abu Dhabi, Dubai, Qatar, Oman, Bahrain and Kuwait. Our focus is on delivering air, rail, road and highway transportation; water conveyance and/or wastewater treatment; and land development and public infrastructure to our clients and your communities. Parsons creates interconnected communities and world class infrastructure.

POSITION OVERVIEW:
Develops, implements, and maintains cost control, and/or provides planning/scheduling function on one or more larger projects. The Project Controls Engineer at this level is a fully qualified professional with solid experience, technical expertise, and familiarity with company policies and procedures to complete complicated tasks independently.

SPECIFIC RESPONSIBILITIES:
Provides guidance, direction, and specialized assistance for the resolution of difficult project control problems.
Calculates, reports and recommends on project data including schedule, cost/budget, risk, quality, and safety.
Develops cash flow forecasts.
Supports/performs integration of scope, cost and schedule within the WBS and ensure mapping is accurate on an on-going basis.
Analyzes, evaluates, and forecasts current status against an established baseline schedule.
Assesses the impact(s) of design or construction changes and schedule slippages.
Reports status of schedule to appropriate project and Company management as well to the client.
Understands and applies engineering, procurement, and construction terminology, concepts, and relationships.
Develops and maintains critical path logic networks and bar charts utilizing this information.
Customizes project control systems to meet specific project requirements.
Accumulates historical data, such as performance experience, for use in maintaining a realistic basis for future planning and forecasting.
May supervise and provide performance reviews for one or more lower-level Project Control Engineer and/or support personnel.
Performs other responsibilities associated with this position as may be appropriate.

QUALIFICATIONS:
University Degree in Engineering or Construction Management or related field.
Minimum 10 years of work experience. Work experience in Dubai is preferred.
Excellent oral and written communication skills.
Ability to analyze and present reports in a clear and organized manner.
Proficient computer skills including MS Office and various Project Controls software.

Front Desk Manager wanted at Renaissance Downtown Hotel – Dubai

Renaissance Dubai Hotel Downtown Dubai

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Renaissance Dubai Hotel Downtown Dubai
Job Number 18002MDK
Job Category Rooms and Guest Services Operations
Location Renaissance Downtown Hotel, Dubai, Dubai, United Arab Emirates VIEW ON MAP
Brand Renaissance Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask “why” when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place. You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it’s a place to discover, a place in the world with style like yours. That’s why we’re not just looking for anyone. We’re looking for someone like you.

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust, respect, and cooperation among team members.

• Serving as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Responds to and handles guest problems and complaints.

• Sets a positive example for guest relations.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to individuals.

• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

• Ensures employees understand customer service expectations and parameters.

• Interacts with guests to obtain feedback on product quality and service levels.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

• Supervises same day selling procedures to maximize room revenue and control property occupancy.

• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.

• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

• Participates in employee progressive discipline procedures.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Performs all duties at the Front Desk as necessary.

• Runs Front Desk shifts whenever necessary.

• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

Practice Lead – Highways & Utilities wanted at ATKINS – Abu Dhabi

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Atkins global

ref: ME-006115
Roads & Bridges
Abu Dhabi
The new Design and Engineering Division (D&E) in Atkins Middle East & Africa Business brings together the capabilities of talented engineers, architects and other professionals facing the Transportation, Real Estate, Water and Defence markets.

We have a requirement for a Practice Lead Highways & Utilities to be appointed to lead the team in Abu Dhabi. This role plays a key part in the overall practice team, shaping our overall technical competency and direction of the established highway and utilities teams.

The Practice Lead Highways & Utilities (PLHU) will work with the Deliver Work Director and the Market Directors using their business plans to develop a highways team resource plan which includes GDC resource. The PLHU will also maintain staff development and training plans for the team. Develop the new skills and capabilities in the practice to address the new sectors and services such as Intelligent Mobility. The PL will undertake the above activity whilst ensuring target utilisation and productivity is met within the practice.

Principle Requirements

Experience in management or leadership role, preferably in the same sectors or alternatively in comparable areas of technical and professional delivery.
Lead a practice recognised for technical excellence and demonstrate ability to flexibly respond to business needs
Proven track record of successful delivery of major infrastructure projects from concept to detailed design and completion of construction
Strong collaborative behaviours to interface with clients, other members of the D&E team, GDC and other suppliers.
Whilst experience and knowledge of the Middle East market and in particular the highways and utilities sectors is a distinct advantage, it is not an absolute requirement for the role.

Key Responsibilities

Technical leadership on large multi-disciplinary project delivery
Build and motivate a team and demonstrate good leadership qualities
Manage and report on business performance and assist in the preparation of budgets and forecasts
Ensure compliance with Health & Safety regulations and ensure that a good Health & Safety culture is engendered within the office.
Staff recruitment, retention and development making sure staff reach their performance potential
Develop a highly motivated and performing team creating opportunities for the development of individuals
Provide technical expertise on a variety of large engineering projects
Oversee designs and budgets and drive projects from tender to delivery in a multi-disciplinary environment
Lead single discipline bids and provide significant input into multi-disciplinary bids
Continue to build relationships with existing clients, securing repeat business and identifying additional business opportunities
Increase your networking profile with both internal and external clients

Technical Manager wanted at AECOM – Dubai

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Job Summary
AECOM serves as the Project Manager and Cost Manager on the project. The project is an aerospace facility located in Al Ain, United Arab Emirates and involves the construction of 28 technically complex buildings, with a built-up area of over 1.5 million square feet. When completed will be the largest aircraft maintenance, repair and overhaul center in the world. The project is currently on track to achieve an Estidama 3 pearl rating for its Head Quarters Building and 2 pearl rating for all other buildings.

The project requires a Technical Manager with a strong and well-rounded MEP background to support the team in managing the completion of construction and testing / commissioning activities, obtaining final Authority approvals and closing out the project.

Job Duties

The Technical Manager will report directly to the Project Director and will be responsible for the following:

Acting as the focal point on the project for all technical issues;

Managing and overseeing multiple 3rd party consultants (design, supervision, technical advisory, environmental and commissioning) assigned to the project;

Liaising with the client’s technical team and coordinating all technical issues with the contractor and consultants;

Monitoring, coordinating and tracking testing & commissioning activities, resolution of non-compliance issues, snagging / de-snagging, design reviews, material submittals, shop drawing reviews and close-out issues (i.e. As-builts, O&Ms, client training and warranties);

Supporting the commercial team’s assessments (including costings) for commercial matters / claims related to technical matters and flagging any issues which are considered deviations to the Employer’s Requirements;

Monitoring and coordinating the works to ensure compliance with authority approvals and to obtain any necessary permits for taking over and occupancy (e.g. Civil Defense, Building Completion Certificate, Estidama and Uptime Certification of data center)

Specific Skills Required

Capable of providing quick rough order time / cost / technical assessments for MEP related works

Experience on fast-track projects or demanding works environments

Must be willing to spend a substantial amount of time in the field (not a desk job)

Strong English language verbal and written communication skills

Ability to explain and present technically complex issues and their solutions in a simplified manner to executive / board level stakeholders

Must have a mindset of finding on-the-spot / practical solutions for technical issues

Team player, cooperative and positive natured individual

Minimum Requirements

15+ years (20+ preferred) in a technical manager capacity with a well-rounded MEP / Testing & Commissioning / Fire Life Safety background

Majority of experience should be project site based

Substantial work experience in the GCC (UAE – Abu Dhabi / Al Ain major plus)

Extensive and demonstrable design and build project experience

Technical management role on several large scale (USD 500 million+) or technically complex projects

Additional Comments

Substantial work experience in the GCC (UAE – Abu Dhabi / Al Ain major plus)
Preferred Qualifications

BS in Mechanical or Electrical engineering (MS or higher preferred)

Chartered / Professional registered Mechanical or Electrical engineer

Systems Assurance Manager wanted at PARSONS – Dubai

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Parsons logo Dubai

REF: 52605
Systems Assurance Manager – Route 2020
 
Key attributes Required
 
· Ability to manage a team of professionals and strongly represent PSJV in various forums.
 
· Degree holder or Equivalent.
 
· Experience of more than 15 years in Systems Assurance.
 
· Experience in railways of at least 10 years.
 
· Likely to be a Mechanical / Electrical engineer possessing extensive experience in design and issues related to the management of interfaces as regards railway systems and MEP in metro rail transit projects with tunnels, stations, operation control centres, depots, and their operation.

· Extensive experience in designs related to management systems, train signalling and control systems, telecommunications systems, traction power systems, SCADA and operation control centres.

· Good communicator.

· Customer Facing.

· Ability to work closely with third parties including the rail regulator and rail operating company and Independent Safety Assessor (ISA).

· Good understanding of integration of new and older rail systems and control of configuration changes of the railways system assets and hazards.

Duties Include

· Review the Contractor’s System’s Assurance deliverables and all updates for compliance against the Contract Documents and Employer’s requirements – Systems Assurance Plan, Systems Safety Plan, Testing & Commissioning Plan and Operation & Maintenance Plan and shall ensure the deliverables are fit for purpose, or make recommendations for improvement.

· Ensure that the Contractor’s system assurance activities are fully compliant with the contract requirements and EN 50126, EN 50128 and EN 50129 and Modsafe.

· Ensure compliance to the applicable legislation and statutory requirements, and all customer specific requirements.

· Have an advisory and acceptance role on issues related to systems’ and Civil related RAMS, on issues related to assessments of systems’ and civil safety and shall provide guidance throughout the entire safety certification procedure.

· Develop and document the “Roadmap to Safety Certification” and System acceptance Procedure for the Project in participation with other managers and with input for the Employer and ISA.

· Review and approve the Safety Cases required as issued by the Contractor and liaise with the ISA and Employer to ensure all parties are in agreement or resolve an issues raised.

· Have an advisory and acceptance role on technical issues related to design review and compliance with the specifications.

· Control the system assurance tasks during the Project lifecycle in accordance with EN 50126 in order to ensure that the System is operable and fit for purpose, that the System operation and functional requirements are fully delivered and realised, that risks to the riding public, employees and property are minimised and that the reliability availability and maintainability targets are achieved.

· Review all safety submissions prepared by the Contractor for compliance with the requirements of EN50126 before submittal to the Employer.

· Ensure that the Contractor provides all necessary assistance to the Independent Safety Assessor (ISA) for the review of such safety submissions and monitor the Contractor’s efficient response and actions to close the ISA comments. Report on progress against this issue.

· Carry out audits to ensure that the entire System and Civils Safety program is delivered and guarantees that the performance of the System is compatible with the overall high safety standards of a driverless railway system.

· Participate in the PSJV audits on the Contractor and support audits undertaken by the Employer as and when required.

· Ensure that the System RAM requirements defined in the Contract documents are implemented by the Contractor and are measurable.

· Monitor progress of the Contractor’s Hazard Log and implementation of the Control Measures to demonstrate the achievement of the safety requirements in the safety cases including attendance to the Employer’s HAZID Workshops and Hazard Working Group Committees. Ensure implementation of the Employer’s Hazard Management process and the stages of implementation verification, validation, hazard transfer and acceptance.

· Verify and review the continued adequacy, suitability and effectiveness of implemented systems and services.

· Performs other responsibilities associated with this position as may be appropriate.

· Ensure that the Contractor delivers all key systems assurance deliverables to the sequence required by EN 50126 and the Contract.

· Ensure that a systems assurance approach is adopted by the Contractor throughout the Programme that meets the required Reliability, Availability, Maintainability and Safety (RAMS) targets.

· Work together with the Contractor and Operator to develop and recommend for the Engineer’s approval a systems availability monitoring plan / RAM demonstration Plan.

· Set up, manage, co-ordinate and monitor the Safety Review Panel. This will include management and compliance review of all Civil Infrastructure and the Contractor safety submissions, ISA reports, and third party stakeholder submissions.

· Prepare the Engineering Safety Case on behalf of the Client, in conjunction with the Contractor, using their approved subsystem safety cases.

· Participate in the Configuration Impact Management Procedure (CIMP) and Asset Configuration Change Acceptance (ACCA) Procedure of the Operator including attendance to all meetings required by the Employer and all deliverables required to be reviewed and approved for all changes or interfaces between the existing metro and the new extension and any enhancements being made to the existing system during the upgrade works.

· Issue No Objection Certificates for the Enhancement works associated to the CIMP as required to confirm the PSJV acceptance of the documents that is required for the Operator to authorise the ACCA and any necessary Permits to Work (PTW).

· Establish and manage the collection of all FAT and Test failure results and control of the assessment of them through the FRACAS procedure and the review and acceptance of the results through the Failure Review Board (FRB).

Key attributes Required

· Ability to manage a team of professionals and strongly represent PSJV in various forums.

· Degree holder or Equivalent.

· Experience of more than 15 years in Systems Assurance.

· Experience in railways of at least 10 years.

· Likely to be a Mechanical / Electrical engineer possessing extensive experience in design and issues related to the management of interfaces as regards railway systems and MEP in metro rail transit projects with tunnels, stations, operation control centres, depots, and their operation.

· Extensive experience in designs related to management systems, train signalling and control systems, telecommunications systems, traction power systems, SCADA and operation control centres.

· Good communicator.

· Customer Facing.

· Ability to work closely with third parties including the rail regulator and rail operating company and Independent Safety Assessor (ISA).

· Good understanding of integration of new and older rail systems and control of configuration changes of the railways system assets and hazards.

Contracts Manager wanted at PARSONS – Abu Dhabi

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Parsons logo Dubai

REF: 52909
Ready to put your contract skills to work with departments and teams that change the urban fabric of our community? Do you have an eye for details? Put your contract management expertise to work on complex projects.
 
Parsons is now hiring a Contracts Manager fluent in written and spoken Arabic for our team located in Abu Dhabi.

Responsible for all contractual matters related to client assigned roads and infrastructure projects and report directly to client Execution section.
Capable of carrying out Conflict Resolution, Arbitration, Trouble Shooting and Problem Solving, especially involving financial matters, broken agreements or the legitimate need for the new agreement.
Review and prepare claim reports with findings and recommendations to the Executive Director’s review and signature.
Provide advice and direction to the consultants with regard to the Contractor’s claim and letters informing the consultant regarding the client’s recommended position on it.
Negotiate and clarify contractual requirements in meetings with the consultant and contractors regarding the claim.

Review and comment on Variation Orders and provide recommendation to the Committee.
Review, negotiate and settle new unit rate dispute with the Contractor.
Review the contractors Extension of Time claims and provide recommendation to the Committee.
Any other assignments as directed by the Executive Director.

Qualifications:
Requires 4-year degree in Engineering or Equivalent Qualification from a recognized University/Institute.
Member of the Royal Institute of Chartered Surveyors (MRICS) or equivalent memberships.
Minimum 15 years’ experience in Contract Administrative works in Roads and Infrastructure projects. Must be capable of performing the duties and responsibilities stated above.
Requires leadership and good communication skills.
Fluent in written and spoken Arabic and English

Ready for action? We’re looking for the kind of people who see this opportunity and don’t hesitate to act. Parsons is a leader in the world of Engineering. We hire people with a broad set of technical skills who have proven experience tackling some of the greatest challenges. Take your next step and apply today.

Trade Sales Relationship Manager wanted at ADCB bank – Abu Dhabi

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ADCB bank Abu Dhabi logo
ADCB bank Abu Dhabi logo

Expiry Date: 2018/11/10
Ref. JB3836280
Trade Sales Relationship Manager
 
Job Description
JOB PROFILE

To develop and implement a trade marketing action plan; manage the corporate client base; provide advice and guidance to customers and support internal colleagues to maximise potential selling opportunities; achieve financial targets for assigned segment and ensure customer satisfaction levels are maintained

ACCOUNTABILITIES

Revenue Generation:
Develop and implement a trade marketing action plan to target the corporate client base in UAE and manage the corporate client base from a trade finance perspective to achieve agreed financial targets Collaborate with Treasury, Structured Trade, Investment Banking and operations to maximise potential selling opportunities and ensure that customer service levels are maintained

Client Servicing
: Liaise with clients providing advice on complex trade transactions; new solutions, developments and emerging opportunities; solving/escalating problems/serious issues and cross selling other products to ensure their current and future needs are captured and serviced accordingly

Product Training
: Provide trade sales skills, knowledge and training to support corporate relationship managers in increasing trade product sales Policies, Processes, Adhere to all relevant organisational and departmental Systems and Procedures

Policies, Processes
: Standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders

Self-Management
: Manage self in line with the bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance

Customer Service:
Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions

Skills

EXPERIENCE, QUALIFICATIONS & COMPETENCIES

Minimum Experience

At least 8 years of experience in trade finance marketing with experience in achieving revenue targets and knowledge of trade finance products, industry, freight forwarding, marine insurance and related law and practice

Minimum Qualifications

Bachelor’s Degree in Business or Accounts

Professional Qualifications

Knowledge and Skills

Microsoft Office (Word, Excel and PowerPoint)

Influence/Persuasion/Negotiation Skills

Financial Statements and Balance Sheets

Cash Sales Relationship Manager wanted at ADCB bank – Abu Dhabi

ADCB bank Abu Dhabi logo

APPLY HERE

ADCB bank Abu Dhabi logo
ADCB bank Abu Dhabi logo

Expiry Date: 2018/11/10
Ref. JB3836283
Cash Sales Relationship Manager
 
Job Description
JOB PROFILE

To package and sell customized cash management products to target market in order to achieve the sales and revenue goals for the Wholesale Banking Group client segments
 
ACCOUNTABILITIES
 
Revenue Generation
: Identify target markets/new opportunities, plan sales strategy, develop sales/deal pipeline, prepare product proposals and pricing, negotiate pricing, terms and conditions in order to achieve financial targets and maximise ADCB’s profits

Portfolio Management:
Visit clients, review client dossiers to ensure current and future needs are captured Assist/advise clients on new solutions, developments and emerging opportunities in order to broaden existing client relationships and increase new client acquisitions

Relationship Management:
Collaborate with relationship managers and cash management to seize client acquisition opportunities and ensure that customer service levels are maintained

Policies, Processes, Systems and Procedures:
Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders

Self-Management
: Manage self in line with the bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance

Customer Service:
Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions

Skills
EXPERIENCE, QUALIFICATIONS & COMPETENCIES

Minimum Experience

At least 5 – 10 years of experience in Corporate Banking; Liabilities or Cash Management with at least 5 – 8 years of experience of Cash Management sales experience

Minimum Qualifications

Bachelor’s Degree in Business Administration

Professional Qualifications

Knowledge and Skills

Market Knowledge

Selling Skills

Director-Sales & Marketing wanted at Le Meridien hotel – Dubai

Le Meridien hotel Dubai

APPLY HERE

Le Meridien hotel Dubai
Le Meridien hotel Dubai

Job Number 18002JTZ
Job Category Sales and Marketing
Location Le Méridien Dubai Hotel & Conference Centre, Dubai
 
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We’re looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.

JOB SUMMARY

Functions as the leader of the property’s sales department for Le Meridien Dubai, Le Meridien Fairway along with the preopening responsibilities for Aloft & Element Garhoud and Aloft & Element Al Raffa. Also interfaces with the Director of Catering to drive a strong collaborative effort in the Catering effort of Le Meridien Dubai Hotel & Conference Centre. Manages the property’s reactive and proactive sales efforts. Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel’s’ sales objectives. Evaluates the property’s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property. Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives. Interfaces with regional marketing communications for regional and national promotions pull through. Develops and implements property–wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer profile and property associates and provides a return on investment to the owner and Marriott International.

CANDIDATE PROFILE
Education and Experience
Required:
2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area.
OR
4-year bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.
Preferred:
4 year college degree.
Demonstrated skills in supervising a team.
Lodging sales experience.
Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.

CORE WORK ACTIVITIES
Managing Sales Activities
Manages the development of a strategic account plan for the demand generators in the market.
Manages the property’s reactive and proactive sales efforts.
Determines and develops marketing communication activities, in conjunction with Regional Marketing Communications.
Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations.
Reviews the Strategic Alignment Review (STAR) report, competitive shopping reports and uses other resources to maintain an awareness of the hotel’s market position.
Researches competitor’s sales team strategies to identify ways to grow occupancy and RevPAR and increase market share.
Attends sales strategy meetings to provide input on weekly and overall sales strategy.
Suggests innovative marketing ideas and develops deployment strategies to continue to grow market share.
Evaluates and supports participation and account deployment with Area Sales and Group Sales within the Sales Office.
Serves as the sales contact for the General Manager, property leadership team, Group Sales and Area Sales leaders.
Serves as the sales contact for customers; serves as the customer advocate.
Serves as hotel authority on sales processes and sales contracts.
Serves as the property sales liaison with Area Sales, Group Sales, Revenue Management, Event Management, Regional Marketing Communications and other hotel departments as appropriate.
Participates in sales calls with members of the Sales and Marketing team to acquire new business and/or close on business.
Identifies public relations opportunities and coordinates activities to augment the overall marketing communication strategy.
Supports the General Manager by coordinating crisis communications.
Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards.
Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
Participates in and practices daily service basics of the brand (e.g., , Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics, Le Meridien Brand Service Culture fundamentals
Implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.
Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.
Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel’s’ sales objectives.
Interfaces with regional marketing communications for regional and national promotions pull through.
Performs other duties, as assigned, to meet business needs.
Building Successful Relationships
Develops strong partnerships with local organizations to further increase brand/product awareness.
Develops and manages internal key stakeholder relationships.
Develops strong community and public relations by maintaining property participation in local, regional and national tradeshows and client events.
Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.
Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.
Gains understanding of the hotel’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
Leadership
Functions as the leader of the property’s sales department for properties with bookings over 300 peak rooms and significant local catering revenue.
Develops sales goals and strategies and verifies alignment with the brand business strategy.
Executes the sales strategy in order to meet individual booking goals for both self and staff.
Coaches leaders of revenue generating departments in developing effective revenue strategies and setting aggressive goals that will drive the property’s financial performance.
Verifies Sales team understands and is leveraging Marriott International (MI) demand engines to full potential.
Works with Human Resources, Engineering and Loss Prevention to monitor compliance with local, state and federal regulations and/or union requirements.
Partners with Human Resources to attract, develop and retain the right people in order to support the strategic priorities of the market.
Creates effective structures, processes, jobs and performance management systems are in place.
Sets goals and expectations for direct reports using the Leadership Performance Process (LPP), aligns performance and rewards, addresses performance issues and holds staff accountable for successful results.
Forecasts talent needs and manages talent acquisition strategy with Human Resources (HR) to minimize lost time due to turnover.
Maintains an active list of the competition’s best sales people and executes a recruitment and acquisition plan with HR.
Supports tools and training resources to educate sales associates on winning catering solutions.
Champions leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; continues to upgrade the sales & marketing talent; works with HR to anticipate future talent needs based on business growth plans.
Identifies, trains and mentors group sales associates; utilizes all available on the job training tools for associates.
Transfers functional knowledge and develops group sales skills of other discipline managers.
Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues.
Evaluates the property’s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property.
Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives.
Lead and Develop the team and collective strategies to support the addition of 4 new properties to the Cluster Portfolio. Included in this is Aloft & Element Garhoud and Alof & Element Al Raffa.

Director of finance wanted at Le Meridien hotel – Dubai

Le Meridien hotel Dubai

APPLY HERE

Le Meridien hotel Dubai
Le Meridien hotel Dubai

Job Number 18002JW0
Job Category Finance and Accounting
Location Le Méridien Dubai Hotel & Conference Centre, Dubai
 
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We’re looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.

JOB SUMMARY

Functions as the Clusters strategic financial business leader. The position champions, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees. The position provides the financial expertise to enable the successful implementation of the brand service strategy and brand initiatives while maximizing the return on investment. In addition, creates and executes a business plan that is aligned with the property and brand’s business strategy and focuses on the execution of financial activities and the delivery of desirable financial results. Position is also responsible for the Finance Operations of Le Meridien Fairway along with the opening and thereafter operations related to Finance of Aloft & Element Garhoud and Aloft & Element Al Raffa (Opening Soon)

Scope / Business Context
A Full Time position based at Le Meridien Dubai Hotel & Conference Centre , Dubai.
Number of Direct Reports – 26
Titles of Direct Reports – Deputy Director of Finance, Accounting Managers, Admins, Assistant Accounting Managers, Accounts Clerk, Accounts Officer, Accounts Supervisor, General Cashier, Paymaster, Cost Controller, Purchasing.
CANDIDATE PROFILE

Education and Experience

3 years’ experience in the finance and accounting or related professional area.
Education or Certification
4-year bachelor’s or Master’s degree in Finance and Accounting or related major.
CORE WORK ACTIVITIES

The following are specific responsibilities and contributions critical to the successful performance of the position:

Engaging in Strategic Planning and Decision Making
Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.
Analyzes information, forecasts sales against expenses and creates annual budget plans.
Compiles information, analyzes and monitors actual sales against projected sales.
Analyzes differences between actual budget wages and forecasted wages for more efficient budget planning.
Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
Thinks creatively and practically to develop, execute and implement new business plans
Creates the annual operating budget for the property.
Provides analytical support during budget reviews to identify cost saving and productivity opportunities for property managers.
Implements a system of appropriate controls to manage business risks.
Ensures a strong accounting and operational control environment to safeguard assets, improve operations and profitability.
Analyzes financial data and market trends.
Leads the development and implementation of a comprehensive annual business plan which is aligned with the company’s and brands strategic direction.
Provides on going analytical support by monitoring the operating department’s actual and projected sales.
Produces accurate forecasts that enable operations to react to changes in the business.
Leading Finance & Accounting Teams

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Communicates the strategic goals, the focus and the owner priorities to subordinates in a clear and precise manner.
Leverages strong functional leadership and communication skills to influence the executive team, the property’s strategies and to lead own team.
Oversees internal, external and regulatory audit processes.
Provides excellent leadership by assigning team members and other departments managers’ clear accountability backed by appropriate authority.
Conducts annual performance appraisals with direct reports according to standard operating procedures.
Anticipating and Delivering on the Needs of Key Stakeholders

Attends meetings and communicating with the owners, understanding the priorities and strategic focus.
Understands and meets the needs of key stakeholders (owners, corporate, guests, etc.).
Advises the GM and executive committee on existing and evolving operating/financial issues.
Communicates financial concepts in a clear and persuasive manner that is easy to understand and drives desired behaviors.
Demonstrates an understanding of cash flow and owner priorities.
Manages communication with owners in an effective manner.
Manages property working capital and cash flow in accordance with brand standard operating procedures and owner requirements.
Facilitates critique meetings to review information with management team.
Developing and Maintaining Finance Goals
Ensures Profits and Losses are documented accurately.
Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued.
Submits reports in a timely manner, ensuring delivery deadlines.
Develops and supports achievement of performance goals, budget goals, team goals, etc.
Improves profit growth in operating departments.
Reviews audit issues to ensure accuracy.
Monitor the purchasing process as applicable.

Managing Projects and Policies
Generates and provides accurate and timely results in the form of reports, presentations, etc.
Reconciles balance sheet to ensure account balances are supported by appropriate documentation in accordance with standard operating procedures.
Ensures that the P&L is accurate (e.g., costs are properly matched to revenue; costs are recorded in the proper accounts).
Ensures compliance with management contract and reporting requirements.
Ensures compliance with standard and local operating procedures.
Ensures compliance with standard operating procedures.

Managing and Conducting Human Resource Activities
Ensures team members are cross-trained to support successful daily operations.
Ensures property policies are administered fairly and consistently.
Ensures new hires participate in the department’s orientation program.
Ensures new hires receive the appropriate new hire training to successfully perform their job.
Creates appropriate development plans which develop team members based on their individual strengths, development needs, career aspirations and abilities.
Conduct performance review process for employees.
Participates in hiring activities as appropriate.
Management competencies

Leadership

Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
Problem Solving and Decision Making – Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
Professional Demeanour – Exhibits behavioural styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Managing Execution

Building and Contributing to Teams – Actively participates as a member of a team to move the team toward the completion of goals.
Driving for Results – Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
Planning and Organizing – Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Building Relationships

Co-worker Relationships – Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
Customer Relationships – Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
Global Mind-set – Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability

Organizational Capability – Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit.
Talent Management – Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise

Applied Learning –

Seeks and makes the most of learning opportunities to improve performance of self and/or others.
Business Acumen – Understands and utilizes business information to manage everyday operations.
Technical Acumen – Understands and utilizes professional skills and knowledge in a specific functional area to conduct.
Basic Competencies – Fundamental competencies required for accomplishing basic work activities.
Basic Computer Skills – Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
Mathematical Reasoning – Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
Oral Comprehension – Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
Reading Comprehension – Demonstrates understanding of written sentences and paragraphs in work-related documents.
Writing – Communicates effectively in writing as appropriate for the needs of the audience.
OTHERS

IT Systems Manager wanted at ADCB bank – Abu Dhabi

ADCB bank Abu Dhabi logo

APPLY HERE

ADCB bank Abu Dhabi logo
ADCB bank Abu Dhabi logo

Expiry Date: 2018/11/05
Ref. JB3834778
MPR-14101 IT Systems Manager (Digital Marketing)
 
Job Description
To lead and manage technology projects and change initiatives, align technology capabilities with technology and business strategies and needs while effectively allocating resources to support business with the implementation, management and maintenance of the assigned portfolio of banking applications

1.
System Management
Manage a portfolio of banking applications along with managing key support processes like problem management and incident management and ensure effective performance monitoring metrics, dashboards and service levels are in place and utilised

Undertake complex technical evaluations of existing infrastructure and ensure priorities are assessed and defined in order to determine upgrade capacity plans and needs that will enhance system performance and put forward comprehensive recommendations Lead capacity planning for new and existing systems and in the resulting technology change that may impact future development in technology services and systems within the bank
Lead development and implementations of processes for ensuring that overall architecture and systems integration of the respective systems acquired by the Bank has a commonality and direction which will be sustainable for the foreseeable future in both banking and technology perspectives

2.
Project Management and Change Delivery
Manage and ensure delivery of multiple technology projects and change deliverables in a high priority, medium or strategic level for respective functional area within time and budget, developing project approvals, RFPs, technical documents, procedures, transition plans while contributing to development of detailed business cases in line with the required standard
Lead the adoption of Project Management framework principles in compliance with ADCB standards while recommending improvements to ensure efficient project delivery
Lead the design, development and implementation of technology solutions through business and application architecture principles and maintain efficient and agile technology for the business
Evaluate technology capabilities, system architecture and solution fitment of system design, development, integration and implementation in order to ensure that the developed solutions / systems meet bank’s expansion and technology services requirements

3.
Business Alignment
Co-ordinate with business stakeholders to understand the business unit’s technology requirements and assist them in translating these requirements into IT project deliverables
Contribute to the identification of opportunities for continuous improvement of IT systems, processes, and practices taking into account international best practice, improvement of business processes, cost reduction, and productivity improvement
Manage business technology initiatives and ensure that technology provisions are alighted with business priorities and requirements

Skills
Minimum Experience
At least 12 years of experience in technology services with a banking industry background, with at least 3 – 5 years in a managerial capacity for management of financial applications/technical systems
Minimum Qualifications
Bachelor’s degree in IT/Computer Science or equivalent
Professional Qualifications
PMP/Prince 2 certification or equivalent
ITIL certification or equivalent
Knowledge and Skills
Capacity planning
Negotiating and mediating
Portfolio and project management
Data management
Emerging technologies

Enterprise architecture
Information management
Information security
Information technology policy and planning
Information technology service operations
Software engineering and development
Systems analysis and design
Mobility and internet banking technologies
System monitoring and capacity planning
In-depth banking functionality and operations knowledge in at least 3-5 of the following; Core banking, lending, deposits, customer relationships and accounts, workflows and business processes, customer channels, payments and collection, cash management, cards and loyalty, middleware technology, business intelligence and analytics, trade finance, treasury systems, compliance and risk systems, ATM/Pos acquiring, telephony and voice systems

Corporate Sales Executive wanted at Marriot hotel – Dubai

Marriott Marquis Hotel Dubai

APPLY HERE

Marriott Marquis Hotel Dubai
Marriott Marquis Hotel Dubai

Job Number 18002I8E
Job Category Sales and Marketing
Location JW Marriott Hotel Dubai
 
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
 
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Job Summary

Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing). Assist management in training and motivating employees; serve as a role model.

Technical Manager wanted at AECOM – Dubai

aecom logo

APPLY HERE

aecom logo
aecom logo

Business Line Program Management
Position Title Technical Manager, Dubai
United Arab Emirates – Dubai
Dubai
Job Summary

AECOM serves as the Project Manager and Cost Manager on the project. The project is an aerospace facility located in Al Ain, United Arab Emirates and involves the construction of 28 technically complex buildings, with a built-up area of over 1.5 million square feet. When completed will be the largest aircraft maintenance, repair and overhaul center in the world. The project is currently on track to achieve an Estidama 3 pearl rating for its Head Quarters Building and 2 pearl rating for all other buildings.

The project requires a Technical Manager with a strong and well-rounded MEP background to support the team in managing the completion of construction and testing / commissioning activities, obtaining final Authority approvals and closing out the project.

Job Duties

The Technical Manager will report directly to the Project Director and will be responsible for the following:

Acting as the focal point on the project for all technical issues;

Managing and overseeing multiple 3rd party consultants (design, supervision, technical advisory, environmental and commissioning) assigned to the project;

Liaising with the client’s technical team and coordinating all technical issues with the contractor and consultants;

Monitoring, coordinating and tracking testing & commissioning activities, resolution of non-compliance issues, snagging / de-snagging, design reviews, material submittals, shop drawing reviews and close-out issues (i.e. As-builts, O&Ms, client training and warranties);

Supporting the commercial team’s assessments (including costings) for commercial matters / claims related to technical matters and flagging any issues which are considered deviations to the Employer’s Requirements;

Monitoring and coordinating the works to ensure compliance with authority approvals and to obtain any necessary permits for taking over and occupancy (e.g. Civil Defense, Building Completion Certificate, Estidama and Uptime Certification of data center)

Specific Skills Required

Capable of providing quick rough order time / cost / technical assessments for MEP related works

Experience on fast-track projects or demanding works environments

Must be willing to spend a substantial amount of time in the field (not a desk job)

Strong English language verbal and written communication skills

Ability to explain and present technically complex issues and their solutions in a simplified manner to executive / board level stakeholders

Must have a mindset of finding on-the-spot / practical solutions for technical issues

Team player, cooperative and positive natured individual

Minimum Requirements

15+ years (20+ preferred) in a technical manager capacity with a well-rounded MEP / Testing & Commissioning / Fire Life Safety background

Majority of experience should be project site based

Substantial work experience in the GCC (UAE – Abu Dhabi / Al Ain major plus)

Extensive and demonstrable design and build project experience

Technical management role on several large scale (USD 500 million+) or technically complex projects

Additional Comments

Substantial work experience in the GCC (UAE – Abu Dhabi / Al Ain major plus)
Preferred Qualifications

BS in Mechanical or Electrical engineering (MS or higher preferred)

Chartered / Professional registered Mechanical or Electrical engineer

What We Offer

AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It’s a place where you can apply your skills to some of the world’s most challenging, interesting, and meaningful projects worldwide. It’s a place that values the diversity of our areas of practice and our people. It’s what makes AECOM a great place to work and grow. AECOM is an Equal Opportunity Employer.

NOTICE TO THIRD PARTY AGENCIES: Please note that AECOM does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, AECOM will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, AECOM explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of AECOM.

Job Category Program and Project Management

Business Group Design and Consulting Services Group (DCS)

Country United Arab Emirates

Position Status Full-Time

Requisition/Vacancy No. 195901BR

Area Director of Sales wanted at Rotana HQ – Abu Dhabi

Rotana HQ Abu Dhabi logo

APPLY HERE

Rotana HQ Abu Dhabi logo
Rotana HQ Abu Dhabi logo

Expiry Date: 2018/10/29
Ref. JB3832438
Sales & Revenue – Area Director of Sales – International
National Sales Office – Abu Dhabi & Al Ain
 
Job Description
We are currently seeking for passionate and dynamic Sales & Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As an Area Director of Sales-International, you are responsible for planning and implementing sales strategies, coaching & mentoring the on-site hotel sales teams in all sales-related activities, and helping with sales development programs both short and long range, targeted toward existing and new markets. The position is responsible for building and maintaining long term, value based business to business relationships between Rotana and a portfolio of accounts, deemed high value to the Rotana organization, whereby your role will include key responsibilities such as:

Collaborate with Hotel Commerical Teams to create and monitor strategies to maximize revenue vs hotel budgets. Through this partnership be knowledgeable about the supply and demand dynamic of each individual hotel marketplace in order to set and monitor seasonal strategies to drive market share
Conduct on-site hotel visits in conjunction with the priorities set by the company. Meet with the Hotel Commerical Teams to outline the objectives of each visit, and expectations for follow-up. Work with the Director of Sales to create and monitor sales plans to drive market share according to local market demand.
Responsibilities include monitoring segment production, DOS direct sales activity, Review and understand metrics and data included in a variety of reports to ensure maximization of revenue. Review monthly financial reports and monitors hotel budgets to ensure all revenue opportunities are being taken advantage of.
Perform training and coaching to include reinforcing and guiding hotel Directors of Sales and Sales Managers. Mentor, coach and train Directors of Sales and Sales Managers on the proper way to prospect and identify sales leads from within the local market and close the business through proper pricing and negotiating techniques.
In partnership with the General Manager, DOS and hotel’s assigned Human Resources representative determine sales department staffing needs and participate in the recruiting, selecting, hiring, and training of hotel sales team members. Activities should revolve around goals to develop and create succession plans for individuals targeted for future growth within the company.
Monitor sales production, run periodical analysis meetings / calls with the hotel sales teams, and adjust their activities to maximize their efforts in order to guarantee market coverage, that ensures achieving area targets, as well as brand awareness.
Assist and support hotel teams with strategic deployment, preferred+ target account penetration, market(s) focus and long-term selling strategies.
Review the month end Sales report to make sure the department’s activities and room-nights/revenue production are correctly documented as per Corporate standards.
Develop active communication and close rapport with the Global Sales Offices of Rotana Hotels locally and internationally, to ensure leads are forwarded, and information is being exchanged.
Ensure regular area updates and information are communicated to the hotel Sales team, to ensure effective selling in line with corporate sales standard and stratagies.
Support and contrubute pre-opening critical path and pre-opening, as needed.
Create and leverage effective regionalized cross-selling via GSO & NSO accounts and intelligent travel, as appropriate.
Represent Area properties at Trade Shows and sales engagements as necessary.

Skills
Education, Qualifications & Experiences

You should be holding a bachelor degree in sales and minimum three years work experiences whereby revenue management knowledge and new business acquisition experiences are an advantage. You must be a computer literate with excellent presentation skills and effective and outstanding communication skills, written and oral with proficiency in English and preferable Arabic.

Cluster Director of Sales wanted at Centro Capital Centre – Abu Dhabi

APPLY HERE

Centro hotel Abu Dhabi

Expiry Date: 2018/10/06
Ref. JB3787295
Sales – Cluster Director of Sales
Centro Capital Centre
 
Job Description
We are currently seeking for passionate and dynamic Sales professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As Cluster Director of Sales you are responsible to monitor sales production and adjust sales activities to achieve planned goals within your region in order to deliver qualified leads and service existing accounts, whereby your role will include key responsibilities such as:
 
• Monitor sales production and adjust sales activities, account coverage and sales priorities as necessary to achieve plan goals
 
• Plan, establish goals and administer Outbound Sales Office function to deliver qualified leads and service existing accounts

• Develop active communication and close rapport with local authorities such as tourism board, convention bureau, airlines, Rotana area sales offices and other sources of sales information and support

• Assess group business to maximize contribution from available public space and generate room revenues whilst achieving banqueting budgets

• Develop annual sales department budget and execute the sales programs and activities within it, assisted by Superiors

• Identify sources of individual business and allocate the resources to develop relationships with them

• Ensure understanding of position requirements, goals and standards of performance of the sales department

• Review and finalize corporate section of the month end sales report prior to submitting it to the concerned

Director of Revenue wanted at Beach rotana hotel – Abu Dhabi

beach rotana hotel abu dhabi

APPLY HERE

beach rotana hotel abu dhabi
beach rotana hotel abu dhabi

Expiry Date: 2018/09/22
Ref. JB3820974
Revenue – Director of Revenue
Beach Rotana
 
Job Description
We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Director of Revenue you are responsible to maximize revenue through room reservation by setting proactive selling strategies and action plans in order to achieve the budgeted revenue thereby maintaining a healthy business and your role will include key responsibilities such as:
 
•Design and implement a continuous pro-active, selling strategy and action plan, which will drive the optimization of hotel profits
 
•Have the foresight to capture any unexpected opportunities and implement recovery plans to counter act threats to business

•Oversee the maximization of revenues through the combined efforts of the Reservations, Sales & MICE Sales Departments.

•Assist Director of Business Development in the preparation of month end report

•Prepare necessary data required for revenue budgets and assist management team in preparing yearly budgets

•Ensure Rotana strategies and structure are met at all times

Skills
Education, Qualifications & Experiences

You should ideally have a degree in the hospitality field with previous experience in a similar role for minimum two years within the Reservations / Revenue Department of a hotel. Excellent written and verbal English communication skills and strong interpersonal and negotiation skills are essential. Computer literacy and previous experience with Opera is a must.

Outlet Manager wanted at Al Maha Arjaan hotel – Abu Dhabi

Al Maha Arjaan hotel Abu Dhabi

APPLY HERE

Al Maha Arjaan hotel Abu Dhabi
Al Maha Arjaan hotel Abu Dhabi

Expiry Date: 2018/10/23
Ref. JB3812284
 
Food & Beverage – Outlet Manager
Al Maha Arjaan by Rotana

Job Description
We are currently seeking for an ambitious, dynamic, and self motivated Food & Beverage professional to organize and direct a team that develops top quality of food & beverage products with prompt, accurate and personalized service.
 
As an Outlet Manager you are responsible to manage Cafe 302, the hotel’s signature outlet and one of Abu Dhabi’s most successful cafes. The priorities are to achieve the highest level of customer satisfaction and quality service while meeting / exceeding financial goals and your role will include key responsibilities such as:

•Responsible for the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours

•Preparing schedules for all employees according to the forecast and within the limits of the staffing guide to ensure adequate manpower at all times

•Conducting regular training sessions with the assigned team in line with the departmental SOP’s

•Evaluating the performance of the assigned team and initiate internal development and promotions

•Maintaining a professional and friendly relationship with the outlet patrons

•Establishing and updating the outlet’s database of regular guests

•Touring the outlet and all related areas frequently, ensuring the highest possible cleanliness and maintenance standards

•Being actively involved in the outlets promotional activities.

Skills
Education, Qualifications & Experiences

You should be a college / university degree graduate with a minimum of two years experiences as a Restaurant Manager or Assistant Restaurant Manager of a large outlet. You must be computer literate with effective communication skills and an excellent command of written and spoken English, along with excellent presentation skills. Beverage and Coffee knowledge is considered a big plus.

Knowledge & Competencies

The ideal candidate will be a hands-on professional with a solid food & beverage background and the passion for quality and excellence. You will be outgoing, creative and eager to share your desire to achieve highest quality service standards with guests and team members

Assistant Marketing Director wanted at Rotana resort hotel – Fujairah

Rotana hotel and spa Fujairah logo

APPLY HERE

Rotana hotel and spa Fujairah logo
Rotana hotel and spa Fujairah

Expiry Date: 2018/10/22
Ref. JB3830789
Marketing & Communications – Assistant Director of Marketing & Communications
Fujairah Rotana Resort & Spa – Al Aqah Beach
 
Job Description
We are currently seeking for passionate and dynamic Marketing professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As an Assistant Manager/Assistant Director of Marketing & Communications you are responsible for assisting the Manager/Director of Marketing & Communications for the development and effective implementation of marketing and promotional strategies for the positioning of the property as highly desirable to its identified target market and within the parameters set by Rotana, whereby your role will include key responsibilities such as:
 
•Communicate information about the hotels services, facilities, events and employees in a positive manner to the market place

•Assist the Manager/Director of Marketing & Communications in developing an annual marketing & communications plan for the promotion of rooms and food & beverage goals on a monthly basis

•Assist the Manager/Director of Marketing & Communications in establishing and maintaining close contact with local, national and foreign journalists to maximize positive media coverage

•Assist the Manager/Director of Marketing & Communications in establishing effective relation with agencies to devise and maximize publicity materials (printed collaterals, radio campaigns, advertising, etc.)

•Assist in sourcing sponsorship from various companies, banks, airlines, etc. for promotions

•Liaise and coordinate with the advertising agencies and media companies

•Overlook all press releases and maintain a constant supply of articles for the media partners

Skills
Education, Qualifications & Experiences

You are preferably a UK / US advertising, marketing or mass communication graduate with experience in a similar field and with a good knowledge of the local and international media and media culture. You must be computer literate with effective communication skills, both verbal and written in English and Arabic language ability is a definite plus.

Restaurant Captain wanted at Amwaj Rotana – Dubai

Amwaj Rotana hotel Jumeirah Beach

APPLY HERE

Amwaj Rotana hotel Jumeirah Beach
Amwaj Rotana hotel Jumeirah Beach

Expiry Date: 2018/10/22
Ref. JB3830838
Food & Beverage – Captain
Amwaj Rotana – Jumeirah Beach Residence

Job Description
We are currently looking for young, dynamic, self-motivated Food & Beverage professionals who want to move their careers forward. As a Captain you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
• Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel
• Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests

• Practice good customer relations and attend to customer complaints and queries satisfactorily
• Ensure the Outlet is set-up for service and supervise for a smooth operation
• Direct and supervise the service team to ensure that all duties are performed as per standards
• Ensure that all colleagues have received adequate training to perform their duties
• Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available
• Ensure minimum wastage, breakage and spoilage
• Actively use up selling techniques by exceeding guest expectations and to increase revenue

Skills
Education, Qualifications & Experiences
You should ideally have a diploma / degree in the hospitality field with a maximum of two years experiences in a similar role. You should possess a good knowledge in both written and spoken English and a wide familiarity with Micros would be desirable. Previous experiences in minor leadership and supervisory roles are a definite plus.

Commercial Contracts Manager wanted at AECOM – Dubai

aecom logo

APPLY HERE

aecom logo
aecom logo

Job Summary
The Commercial / Contracts Manager is responsible for negotiating the terms and conditions of contracts and ensuring compliance with the terms and conditions during the Contract administration phase, as well as documenting and agreeing on any changes or amendments that may arise during the Contract period.

The Commercial / Contracts Manager provides guidance and assistance to Project Managers on all contract matters.
 
Job Duties
Review, develop and enforce administrative procedures for effective and economical performance within terms and conditions of the contract and policies approved by the Project Manager.

Administers the procurement process including, but not limited to, advance review of construction plans and specifications, assistance in preparation of solicitations, coordinating and scheduling pre-bid and post bid clarification meetings, amendment preparation and contract negotiations for Contract Manager Approval.

Develops and implements procedures for contract management and administration in compliance with company policy. As appropriate, contribute to or influence company policies.

Administers on-going Contracts, including monitoring contractor and compliance with the Contract documents. Investigates problems and recommends corrective action.

Prepares correspondence and maintains records necessary to ensure the effective administration of all Contractual matters.

Administration, review and settlement of claims, resolution of disputes and contract change negotiations.

Assists the Project Manager in contract close-out procedures to ensure that all terms and conditions of contracts have been complied with prior to final payment to contractor.

Makes amendments to contractual documents as required.

Prepares for final approval pre-qualification and selection of contractors

Prepares for final approval tender negotiations

Ensures that all contractual procedures are implemented and maintained

Advises on all contractual matters

Reviews and responds to contractors claims in accordance with the provisions of the Conditions of Contract and ensure the Clients interests are protected

Ensures all warranties, bonds, insurances, guarantees, etc. are in place and maintained and updated in accordance with the Contract and are in compliance with the Clients requirements

Advises on contractual implications of change orders

Provides contractual advice in the evaluation of Interim and Final Payment Certificates

Provides direct liaison with the Client project team

Specific Skills Required

Excellent knowledge of FIDIC Forms of Contract.

Effective oral and written communication skills is required and the Contracts Manager must be able to effectively communicate with all members of the project team, and be client and contractor facing.

Conversant with regulatory, legislative and industrial changes to review if changes are needed to contracts.

Must be able to operate under a degree of autonomy.

Must be able to directly negotiate Contractual matters with the Contractors, for the Senior Contracts Managers final approval.

Must have a proven track record in the construction industry.

Minimum Requirements

Minimum 15 years of experience in the engineering and construction industry is required, with expert knowledge of Commercial & contract management, administration, budget and cost control, variation and claims management, and the determination of final accounts.

Experience working in the Middle East is preferred.

Preferred Qualifications

Bachelor’s Degree in Engineering, Quantity Surveying, Law or similar.

Group Sales Manager wanted at Marriot hotel – Dubai

Marriott Marquis Hotel Dubai

APPLY HERE

Marriott Marquis Hotel Dubai
Marriott Marquis Hotel Dubai

Job Number 18002CEC
Job Category Sales and Marketing
Location JW Marriott Marquis Hotel Dubai
 
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Property Description:
 
Dubai is a cosmopolitan city built on irrepressible ambition and unsurpassed luxury. Home to the world’s tallest building, the largest shopping mall, the iconic Palm Jumeirah and now the landmark JW Marriott Marquis Dubai, it is a place for those who seek the best the world has to offer.

The Marquis brand is a quality standard for the finest properties in the Marriott portfolio, synonymous with intuitive service and refined taste. The JW Marriott Marquis Dubai has instantly gained status as one of the region’s most compelling destinations, offering service and facilities that have been carefully crafted around the expectations of the world’s most discerning travelers.

Comprising two iconic towers, the JW Marriott Marquis Dubai stands elevated above Dubai’s Business Bay on Sheikh Zayed Road, the heart of one of the most desirable locations in the city.

The hotel features elegantly conceived accommodation, outstanding event and business facilities, a collection of 14 stylish bars and restaurants and the haven of health and relaxation that is Saray Spa and Health Club. A marriage of rich and colorful cultural inspirations and design finesse makes it a destination with distinctive character and ambience.

Job Summary

As the local, on property sales contact for customers, the Senior Group Sales Manager is responsible for proactively soliciting and handling all revenue-related opportunities in a sales segment (group, catering, transient). S/he actively upsells each business opportunity to maximize revenue opportunity. S/he achieves personal and team related revenue goals. S/he ensures business is turned over properly and in timely fashion for proper service delivery. S/he ensures compliance with Marriott International / JW Marriott Operating Standards to maintain brand integrity.

Responsibilities

Sales & Revenue Management
Builds the department top line revenue by adhering to sales strategy guidelines set forth by the Director of Sales. Identifies revenue opportunities for the hotel based on the event / business profile.

Meets and exceeds individual revenue goals. Effectively manages customer budgets to maximize revenue and meet customer needs, and identify opportunities to up-sell products and services throughout the sales process.
Understands the overall market in which they sell – competitors’ strengths and weaknesses, economic trends, supply and demand, etc.

Builds and strengthens relationships with existing and new customers to include sales calls, entertainment, FAM trips, bridal shows, etc. Conducts customer site inspections

Excels at proactive selling. Targets key accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. Proactively identifies, qualifies, and solicits new business to achieve personal and hotel revenue goals. Focuses on accounts with larger potential sales revenue.

Responds to incoming inquiries within their market segment.

Proactively targets not only the local Destination Management Company but also works closely with the end Tour Operator client in the source markets.

Closes the best opportunities for the hotel based on market conditions and hotel needs. Including managing an effective and adaptive process of source market promotional initiatives.

Creates sales contracts as required.

Comprehends budgets as needed to assist in the financial management of department. Understands the impact of department’s role in the overall hotel financial goals and objectives and manages to achieve or exceed budgeted goals

Duty Manager wanted at Four points hotel – Dubai

Four points Sheraton hotel Dubai

APPLY HERE

Four points Sheraton hotel Dubai
Four points Sheraton hotel Dubai

Job Number 18002C61
Job Category Rooms and Guest Services Operations
Location Four Points by Sheraton Sheikh Zayed Road, Dubai
 
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when you’re global, you can experience the local. Designed for the independent traveler seeking balance, there’s Four Points.
 
JOB SUMMARY
 
Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

• High school diploma, GED or equivalent degree; 1 year experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust, respect, and cooperation among team members.

• Serving as a role model to demonstrate appropriate behaviors.

Sales Manager wanted at Ritz hotel – Abu Dhabi

ritz carlton hotel abu dhabi

APPLY HERE

ritz carlton hotel abu dhabi
ritz carlton hotel abu dhabi

Job Number 18002AUP
Job Category Sales and Marketing
Location The Ritz-Carlton Abu Dhabi, Grand Canal, Abu Dhabi, UAE
Schedule Full-time
Relocation? Yes
Position Type Management
 
Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY
Responsible for proactively soliciting and managing group and transient sales opportunities. Manages the hotel’s segment sales effort. Actively up-sells each business opportunity to maximize revenue opportunity. Manages daily activities related to group and transient sales objectives. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow the account on behalf of the company.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area.

OR

• 4-year bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

• Works collaboratively with off-property sales channels (e.g., territory sales, company sales) to ensure group and transient sales efforts are coordinated, complementary and not duplicative.

• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.

• Develops relationships within community to strengthen and expand customer base for group and transient sales opportunities.

• Manages and develops relationships with key internal and external stakeholders.

• Provides accurate, complete and effective turnover to Event Management.

Conducting Daily Sales Activities that Achieve Department Goals

• Responds to incoming group and transient opportunities for the property that are outside parameters of the .

• Manages departmental budget, including group and transient sales.

• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

• Uses sales resources and administrative/support staff effectively.

• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

• Conducts data analysis and sharing of information on market conditions, competitors, client and industry changes, economic forecasts and trends.

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue

• Identifies new group and transient business to achieve personal and property revenue goals.

• Understands the overall market – competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the property based on market conditions and property needs.

• Monitors same day selling procedures to maximize room revenue and control property occupancy.

• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

• Maximizes total hotel revenue by working closely with Rooms and Catering departments.

Food & Beverage Manager wanted at Four points hotel – Dubai

Four points Sheraton hotel Dubai

APPLY HERE

Four points Sheraton hotel Dubai
Four points Sheraton hotel Dubai

Job Number 180029U4
Job Category Food and Beverage & Culinary
Location Four Points by Sheraton Bur Dubai, Dubai
 
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when you’re global, you can experience the local. Designed for the independent traveler seeking balance, there’s Four Points.
 
JOB SUMMARY
 
Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Developing and Maintaining Budgets

• Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.

• Maintains a positive cost management index for kitchen and restaurant operations.

• Utilizes budgets to understand financial objectives.

Leading Food and Beverage Team

• Manages the Food and Beverage departments (not catering sales).

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence.

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Oversees all culinary, restaurant, beverage and room service operations.

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

• Provides excellent customer service to all employees.

• Responds quickly and proactively to employee’s concerns.

• Provides a learning atmosphere with a focus on continuous improvement.

• Provides proactive coaching and counseling to team members.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Ensures and maintains the productivity level of employees.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.

• Sets clear expectations with the employees and team leaders and ensures that appropriate rewards are given if expectations are exceeded.

Sales Manager wanted at Sheraton hotel – Sharjah, UAE

Sheraton Hotel Sharjah UAE

APPLY HERE

sheraton resort hotel sharjah beach uae
sheraton resort hotel sharjah beach uae

Sales Manager (CIS)
Job Number 18001GVI
Job Category Sales and Marketing
Location Sheraton Sharjah Beach Resort & Spa, Sharjah
 
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

JOB SUMMARY

The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.

OR

• 4-year bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

• Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.

• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.

• Develops relationships within community to strengthen and expand customer base for sales opportunities.

• Manages and develops relationships with key internal and external stakeholders.

• Provides accurate, complete and effective turnover to Event Management.

Managing Sales Activities

• Participates in sales calls with members of sales team to acquire new business and/or close on business.

• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue

• Identifies new business to achieve personal and location revenue goals.

• Understands the overall market – competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the location based on market conditions and location needs.

• Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.

Gastro Pub Manager wanted at Park rotana hotel – Abu Dhabi

Park Rotana hotel Abu Dhabi

APPLY HERE

Park Rotana hotel Abu Dhabi
Park Rotana hotel Abu Dhabi

Expiry Date: 2018/09/08
Ref. JB3816324
 
Food & Beverage – Manager – Speciality Outlet – Gastro Pub
Park Rotana

Job Description
We are currently seeking for ambitious, dynamic, self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products with prompt, accurate and personalized service.
 
As a Specialty Outlet Manager you are responsible for the short and long term planning and the management of the respective outlet operations in the front and back of house to achieve customer satisfaction and quality service while meeting / exceeding financial goals and your role will include key responsibilities such as:

•Prepare schedules for all employees according to the forecast and within the limits of the staffing guide to ensure adequate manpower at all times

•Conduct regular training sessions with the assigned team in line with the departmental SOP’s

•Evaluate the performance of the assigned team and initiate internal development and promotions

•Responsible for the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours

•Handle the welcome and seating of arriving guests with the assistance of the Hostess

•Maintain a professional and friendly relationship with the outlet patrons

•Establish and update the outlet’s database of regular guests

•Tour the outlet and all related areas frequently, ensuring the highest possible cleanliness and maintenance standards

•Be actively involved in the outlets promotional activities.

Skills
Education, Qualifications & Experiences

You must be a college / university degree graduate with a minimum of two years experiences in a similar role with preferable previous experiences in the Middle East. You should be a computer literate with effective communication skills and an excellent command of written and spoken English.