HR Projects & Processes Manager wanted by SERCO – Dubai

Serco logo

APPLY HERE

Serco logo
Serco logo

Serco Middle East is looking for an experienced, motivated and analytical HR Projects & Processes Manager to be based in Dubai. This role is responsible for the design, scope, coordination, implementation, execution, control and completion of all projects within the HR Department, in line with the lead from Head of HR, ensuring consistency with the dans strategy and values. The position will also be responsible for analysing the efficiency and effectiveness of processes within HR, as well as upstream processes that may impact HR operations, as defined by the Head of HR.

Structure and reporting relationship
 
Communication and Working Relationships
 
Executive Management (CEO, & EVPs): to communicate and coordinate the HR Projects & Processes strategy of dans in order to support the dans strategy.
 
VP’s and Heads of Department: to ensure that the delivery of HR Projects & Processes are supporting the operational needs of the business.

Operational and Frontline Staff: to ensure that the delivery or HR Projects & Processes are supporting the operational needs of their role.

External suppliers and professional organisations: liaise with external suppliers and professional organisations to negotiate provision of external programmes to dans.

Budget: The job holder is responsible for a budget of AED 500,000 based on the following breakdown:

Induction Budget

Handbook Budget

Award & Reward budget

Employee Engagement budget (survey and engagement activities)

Direct Reports: nil

Indirect Reports: 0

Key accountabilities

HR Projects & Initiatives: Set-up and execute a variety of HR projects and initiatives, including but not limited to Job Evaluation Committee, Succession Planning, etc. This will involve project scoping and planning, stakeholder analysis, data collection and analysis, development of draft outcomes and communication. Make recommendations to Head of HR regarding best practices, including adoption of new trends and initiatives.
HR Policies & Procedures: Develop HR policies and processes, ensuring that they are current, conform to government legislation and follow best practices. Work with the HR teams to identify improvements. Conduct employee feedback forums, where appropriate, to test employee feedback and to improve ‘buy in and involvement’, and report to the Head of HR.
Restructures / Organisational Design: Manage the people aspects of any restructures within the organization, including redeployment/redundancy/retirement completed within timescales and budgets. Ensure that the appropriate HR support mechanisms are in place for staff to accept this business process. Prepare analysis and feedback for future reference and action.
Employee Engagement: Contribute to the continued improvement of the health of the organisation by monitoring performance indicators, such as sickness absence, levels of grievances, disciplinary, work/life balance, and developing initiatives and solutions to enable positive business trends. This will include, but is not limited to, managing the employee engagement survey, overseeing and driving the individual action plans that results from the survey and implementing an employee suggestion scheme. Support the HR Operational Team with implementing the initiatives and with communicating the message.
Induction & Orientation: To oversee, develop and implement the dans induction programme, taking into account best practices, ensuring that all new employees adjust and acclimatise to their jobs and working environment in the shortest time feasible.
Reward & Recognition: To oversee, develop, manage and implement the dans recognition programme, ensuring that all awards and rewards align with the organisation values and strategy and links to the PMS system.

Essential technical and professional skills, knowledge and qualifications

Knowledge:

Ability to energise and inspire employees to implement innovative solutions.
Ability to work collaboratively across groups
Ability to define, initiate, plan and manage projects.
Ability to analyse data and use them to define weaknesses and opportunities.
Strong change management experience and ability to strategically lead and drive fulfilment of the strategic requirements of the role.

Experience:

Demonstrable experience in leading, managing and delivering projects on time and within budget.
Experience in project and change management of HR projects
Experience in working with all levels of management and consulting with key business stakeholders.
Experience in leading cross-functional teams.
Experienced in HR policies and processes.
Experience in leading without authority.

Qualifications and Education:

Educated to a post-graduate level from a leading university in Business Management or Human Resources.
Studying towards or completion of CIPD, SHRM or another Human Resource certification.
Project Management qualification or certification (PMP, PRINCE 2, etc.)
Change Management qualification or certification (Prosci, etc.)
Aviation experience preferred

Training Executive wanted at Sheraton hotel – Dubai

Sheraton Mall of the Emirates Hotel Dubai

APPLY HERE

Sheraton Mall of the Emirates Hotel Dubai
Sheraton Mall of the Emirates Hotel Dubai

Job Number 18002JZQ
Job Category Human Resources
Location Sheraton Mall of the Emirates Hotel, Dubai
 
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Job Summary

Answer phone calls and record messages. Create and maintain filing systems. File and maintain applicant interview documentation and records. File, track, and process employment applications. Create and type office correspondence using a computer. Audit and coordinate distribution of paychecks. Communicate to all applicants receiving a job offer the necessary documentation required to bring on first day of employment in order to complete I-9 employment verification forms. Create new employee personnel file. Design and update the display and content of employee communication bulletin boards (e.g., in regards to employment, recruitment, transfers, and promotions). Post all necessary legal or regulatory notices related to Human Resources in view of all employees as required by law.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Assist other employees to ensure proper coverage and prompt guest service. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Learning & Development Officer wanted at Nour Arjaan Hotel – Fujairah

nour arjan hotel Fujairah Dubai

APPLY HERE

nour arjan hotel Fujairah Dubai
nour arjan hotel Fujairah Dubai

Expiry Date: 2018/11/05
Ref. JB3834875
 
Human Resources – Learning & Development Officer
Nour Arjaan by Rotana
 
Job Description
We are currently seeking for passionate and dynamic guest focused Learning and Development professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our employees.

As an Learning & Development Officer you are responsible in assisting the Learning & Development Leader in managing the hotel’s training function in order to promote the desired work culture. The role involves developing and conducting training courses as well as facilitating training workshops based on operational requirements and will include key responsibilities such as:
• Analyse colleague development needs in the hotel

• Develop annual hotel colleague development plans and prepare monthly reports

• Develop and maintain hotel’s colleague development library and co-ordinate acquisitions

• Consult with the Learning & Development Leader for the co-ordination of colleague development courses

• Conduct colleague orientation to the company and hotel and ensure that all colleagues receive appropriate orientation, a copy of their job description, a handbook and local guide and information on Human Resources services

• Co-ordinate with the Human Resources Department and Housing Supervisor to ensure all new colleagues are shown around the housing complex for orientation and receive information needed

• Oversee on the job training of new and existing colleagues

• Oversee re-development of colleagues

Skills
Education, Qualifications & Experiences

You should ideally have a degree in the hospitality field with preferable minor experiences in a professional training environment and some knowledge in instructional methods and training techniques. You must have a good working knowledge of computers and the ability to navigate within a variety of software packages such as Excel, Word and PowerPoint along with excellent communication and presentation skills.

Human Resources Secretary wanted at Hili Rayhaan hotel – AL AIN – UAE

Hili Rayhaan hotel Al Ain

APPLY HERE

Hili Rayhaan hotel Al Ain
Hili Rayhaan hotel Al Ain

Ref. JB3831889
Human Resources – Human Resources Secretary
Hili Rayhaan by Rotana
 
Job Description
We’re currently seeking for passionate and dynamic guest focused Human Resources professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Secretary you are responsible to provide a full range of secretarial and administrative support activities to the HR Manager, inclusive of highly confidential and sensitive matters to ensure smooth operation of the Human Resources office whereby your role will include key responsibilities such as:
 
•Organize daily incoming correspondence, make preliminary assessment and handle/respond as appropriate
 
•Manage the Human Resources Manager’s diary and ensure that trace file is checked and actioned on a daily basis

•Maintain all employee files and handle telephone calls as per Rotana standard and take messages and prioritize where necessary

•Keep calendar constantly updated to facilitate appointment and meeting schedules

•Establish and maintain various filing/records/database of business contacts, trace pending items and follow up as appropriate

•Arrange for various meetings, take minutes, including board of directors meetings, as well as any management meeting as they arise

•Coordinate daily communication and briefing between the Human Resources Manager, Government Relations Officer, etc

•Organize business travel arrangements and other duties as assigned

Skills
Education, Qualifications & Experiences

You should ideally have a college diploma in secretarial training and relevant previous experiences. You must also have fluency in both written and spoken English and the ability to take sufficient notes at a meeting to prepare record of events. Computer literate & sufficient typing skills to complete 60wpm accurately will be highly regarded.

Personnel Officer wanted at Grosvenor hotel – Dubai

Grosvenor House Hotel Dubai

APPLY HERE

Grosvenor House Hotel Dubai
Grosvenor House Hotel Dubai

Job Number 180022U3
Job Category Human Resources
Location Grosvenor House, a Luxury Collection Hotel, Dubai
 
Brand The Luxury Collection
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Company:
Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™

Property Description:
Le Royal Meridien Beach Resort & Spa is the perfect choice for business or leisure. From rooms to restaurants, business facilities to leisure pursuits, the emphasis is on providing guests with a dazzling array of options, supported by a unique personal level of service.

With 11 international restaurants and bars including a modern culinary grill at Rhodes Twenty10 by Michelin-starred celebrity Chef Gary Rhodes and modern Mexican at Maya by Celebrity Chef Richard Sandoval – the resort offers guests the world on a plate.

Caracalla, the resort’s Roman themed Spa & Health Club, is the ideal retreat for mind and body.

The pool and beach facilities are quite spectacular and the resort also offers a supervised Kid’s Club with an indoor and outdoor play area offering daily activities.

Key Position Requirement:
Reporting to the Personnel Manager/Recruiting Manager and functions as replacement while they are on vacation or on off days who oversee two 5 star luxury properties; Le Royal Meridien Beach Resort & Spa and Grosvenor House Hotel
The Personnel Officer will assist in the general day to day running of the department in terms of administration and recruitment.
Should have 2-4 years experience within HR. Ideal candidate could be a Senior Personnel Assistant or Personnel Officer in a five star property.
Middle East experience is an advantage
Must have a strong Human Resources background to support a large and international team of 2500 associates
Can lead and motivate the team in the absence of his relevant Manager.
Excellent communication skills (verbal and written) and outstanding personal presentation.
Key profile strength is a person who enjoys ongoing changes, reacts quickly and is comfortable with new challenges. This function is a Senior role within the HR department to assist the staff in an innovate and fresh way.

Director of Operations wanted by Lapita resort hotel – Dubai

Lapita Hotel Dubai

APPLY HERE

Lapita Hotel Dubai
Lapita Hotel Dubai

Job Number 18001HF1
Location Lapita, Dubai Parks and Resorts,Dubai,UAE

JOB SUMMARY
Functions as the strategic business leader of the property’s Hotel Operations. Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment.

CANDIDATE PROFILE
Education and Experience
• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR
• 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

CORE WORK ACTIVITIES
Managing Profitability
• Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
• Analyzes service issues and identifies trends.
• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
• Works with hotel management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.

Managing Revenue Goals
• Monitors hotel operations sales performance against budget.
• Reviews reports and financial statements to determine hotel operations performance against budget.
• Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
• Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.

Leading Operations and Department Teams
• Champions the brand’s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.
• Develops systems to enable employees to understand guest satisfaction results.
• Communicates a clear and consistent message regarding departmental goals to produce desired results.

Managing the Guest Experience
• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
• Responds to and handles guest problems and complaints.
• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.

Managing and Conducting Human Resources Activities

 

Front Office Manager wanted by St Regis hotel – Abu Dhabi

St Regis hotel Abu Dhabi

APPLY HERE

St Regis hotel Abu Dhabi
St Regis hotel Abu Dhabi

Job Number 18001KHF
Location The St. Regis Saadiyat Island Resort, Abu Dhabi, Abu Dhabi,
 
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

Education and Experience
• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust, respect, and cooperation among team members.

• Serving as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Responds to and handles guest problems and complaints.

• Sets a positive example for guest relations.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to individuals.

• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

• Ensures employees understand customer service expectations and parameters.

• Interacts with guests to obtain feedback on product quality and service levels.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

• Supervises same day selling procedures to maximize room revenue and control property occupancy.

• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

 

Outlet Manager wanted – W Hotel – Dubai

APPLY HERE

Posting Date May 24, 2018
Job Number 18001HE1
Location W Dubai – The Palm, Dubai, United Arab Emirates

JOB SUMMARY
 
Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence.

• Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.

• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

Leading Food and Beverage Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

—————————————————–READ MORE—————————————————-

 

Human resources coordinator Rixos hotel in Dubai

Rixos hotel Dubai JBR

APPLY HERE

HUMAN RESOURCES COORDINATOR – ARABIC SPEAKING
Job Reference 450238 • Profession Human Resources – Training | Staff Administration

Rixos Premium Dubai JBR
Anticipated Start Date 10-06-2018
SKILLS
Level of Education
Bachelor / Licence
Areas of study
Hospitality
Professional experiences
1 to 2 years
Languages essential
English
Arabic
ESSENTIAL AND OPTIONAL REQUIREMENTS
Main Requirements:

Fluent English and Arabic Language is a must.
Administrative work experience in 5 star Hotel
Excellent communication skills, both written and verbal
Great attention to details
Good organisation and administrative skills
Have a warm, welcoming and friendly approach
Team worker
Ability to work under pressure

KEY TASKS
As a Human Resources Coordinator you are responsible for coordinating the various functions including administrative procedures and recruitment, leavers / joiners administration, liaison with the various departments of the hotel and outside contractors, maintaining and producing reports and records. Responsible to provide a full range of administrative support activities to the Assistant Human Resources Managers, inclusive of highly confidential and sensitive matters to ensure smooth operation of the Human Resources

Chief Concierge wanted by W Hotel in Dubai

w hotel dubai

APPLY HERE

Posting Date May 22, 2018
Job Number 18001GDR
Job Category Rooms and Guest Services Operations
Location W Dubai – Al Habtoor City, Dubai, United Arab Emirates
Brand W Hotels

JOB SUMMARY
 
Responsible for supporting all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and management philosophy that serves as a guide to respective staff. Assists in developing and maintaining the acknowledgment and service of all guests visiting the location. Supports management to ensure all departments are aware of all guests’ needs and information prior to arrival that will lead to a unique, memorable and personal stay.

Education and Experience
 
• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; no prior work experience required

CORE WORK ACTIVITIES

Maintaining Concierge Goals

• Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish work.

• Supports concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results.

• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

• Supports the establishment of an effective database to be used by all team members for restaurant and local attractions.

• Establishes relationships with local attractions, restaurants and other businesses to enhance guests’ experiences.

• Provides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping).

• Maintains awareness of cultural differences needed to meet guest’s specific needs and requirements.

• Provides check-in and check-out services and handles reservations when needed.

• Maintains knowledge of rooms and their locations, services and facilities of the hotel.

• Ensures repeat and VIP guests are receiving appropriate service and ensures their requests are carried out.

• Responds to emergency situations using appropriate procedures.

• Maintains awareness of daily operations and events at the hotel.

• Maintains knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements

• Provides warm welcome and anticipation of guest needs throughout their stay.

• Encourages and building mutual trust, respect, and cooperation among team members.

• Serving as a role model to demonstrate appropriate behaviors.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

• Ensures concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction.

Ensuring Exceptional Customer Service

• Assists in ensuring the concierge team provides services that are above and beyond for customer satisfaction and retention.

• Improves service by assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Responds to and handles guest problems and complaints.

• Sets a positive example for guest relations.

• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

• Supports employees understanding of customer service expectations and parameters.

• Interacts with guests to obtain feedback on product quality and service levels.

Additional Responsibilities

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluates results to choose the best solution and solve problems.

• Informs and/or updates the executives and the peers on relevant information in a timely manner.

• Participates in departmental meetings and continually communicates a clear and consistent message regarding the front of house goals to produce desired results.

Assistant Lobby Lounge Manager wanted by Bulgari hotel – Dubai

Bulgari hotel Dubai

APPLY HERE

Posting Date May 21, 2018
Job Number 18001FZN
Job Category Food and Beverage & Culinary
Location Bulgari Hotel & Resorts, Dubai, Dubai, United Arab Emirates
 
JOB SUMMARY
 
Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Assisting in Food and Beverage Operations

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

• Provides excellent customer service to all employees.

• Responds quickly and proactively to employee’s concerns.

• Uses coaching skills throughout the property.

• Demonstrates self confidence, energy and enthusiasm.

• Motivates and encourages staff to solve guest and employee related concerns.

Ensuring Exceptional Customer Service

• Provides excellent customer service.

• Responds quickly and proactively to guest’s concerns.

• Understands the brand’s service culture.

• Sets service expectations for all guests internally and externally.

• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.

• Follows up to ensure complaints have been addressed to the guest’s satisfaction.

• Develops a relationship with all guests to build repeated clientele internally and externally.

Additional Responsibilities as Assigned

• Complies with all corporate accounting procedures.

• Assists GM as needed with annual Quality audit.