VALET CASHIER wanted – Conrad hotel – Dubai

Conrad hotel in Dubai

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Conrad hotel in Dubai
Conrad hotel in Dubai

VALET CASHIER
Conrad Hotels & Resorts
 
Job Summary
A Valet Cashier is responsible for securing guest vehicle keys and accurately collecting and reconciling revenue while providing exceptional hospitality services in an attentive and friendly manner. A Valet Cashier maintains frequent contact with Guests by welcoming them on arrival, assisting with departures, resolves guest challenges when needed and engaged in guest interaction whenever possible.

What will I be doing?
 
As a Valet Cashier, you will be responsible for receiving and processing all payment methods for vehicle parking charges, courteously and efficiently in accordance with hotel standards. A Valet Cashier maintains frequent contact with Guests by welcoming them on arrival, assisting with departures, resolves guest challenges when needed and engaged in guest interaction whenever possible & gather guest preferences & feedback. A Valet Cashier with the hotel property influences the Guest’s first impression, and therefore, must ensure always offer a professional and welcoming disposition. Specifically, the Valet Cashier will perform the following tasks at the highest level of service:
 
Communicate parking procedures to guests/visitors.
Review shift logs/daily memo books and document pertinent information in log books.
Complete audit of parked vehicles with vehicle claim tickets,resolve discrepancies, and submit list for charges to be posted by Accounts

Comply with Company brand standards at all times
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs
Speak with others using clear and professional language
Maintain frequent contact with regular Guests and visitors
Ensure cleanliness and safety of all hotel vehicles
Keep up to date on all hotel services as well as VIPs and special events
Be knowledgeable on external locations, attractions, and landmarks in the vicinity
Project a professional manner with an emphasis on hospitality and guest service
What are we looking for?

A Valet Cashier serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous experience working within the hotel, leisure, and/or retail sector
Excellent communication and people skills who can handle a high volume, fast paced work environment.
Calm, courteous, and discreet demeanor
A good knowledge of the area and the country in general, preferred
A passion for working on team as well as autonomously
Passion to serve guests
Previous cash handling experience

Waiter/Waitress wanted – Yas Island Rotana – Abu Dhabi

Yas Island Rotana hotel Abu Dhabi

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Yas Island Rotana hotel Abu Dhabi
Yas Island Rotana hotel Abu Dhabi

Expiry Date: 2018/12/21
Ref. JB3738766
Food & Beverage – Waiter / Waitress
Yas Island Rotana
 
Job Description
We’re currently looking for young, dynamic, self motivated Food & Beverage professionals who want to move their careers forward.

As a Waiter / Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as:
 
• Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel
 
• Greet and seat customers and serve them in a professional, discreet and personalized way
 
• Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests

• Consistently monitor quality of food & beverage being served

• Practice good customer relations and attend to customer complaints / queries satisfactorily

• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment

• Responsible for all service preparations before, during and after the service (mis-en-place & mis-en-scene)

• Ensure minimum wastage, breakage and spoilage

• Actively use up selling techniques to exceed guest expectations and increase revenue

Skills
Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality or a vocational training in food & beverage with previous experiences as a Waiter / Waitress in a high volume restaurant. A good command of English and additional skills, like guest service and interpersonal are essentials.

Bar Manager wanted – Yas Island Rotana – Abu Dhabi

Yas Island Rotana hotel Abu Dhabi

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Yas Island Rotana hotel Abu Dhabi
Yas Island Rotana hotel Abu Dhabi

Expiry Date: 2018/12/19
Ref. JB3844977
Food & Beverage – Bar Manager
Yas Island Rotana
 
Job Description
We are currently seeking for ambitious, dynamic, self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products, with prompt, accurate and personalized service.

As a Bar Manager you are responsible to manage the assigned bar / night club to achieve customer satisfaction and quality service while meeting / exceeding financial goals and your role will include key responsibilities such as:
 
•Approve schedules for all employees according to forecast and within the limits of the manning guide to ensure adequate manpower at all times
 
•Responsible for the proper maintenance and cleanliness of all areas of the outlet
 
•Be involved in planning of promotions, beverage purchases and pricing

•Ensure sanitary conditions are according to health codes and hotel standards

•Supervise the daily operation and advise and consult in line with the bar concept service matters and bar standards

•Define training needs and set-up training programs in order to continuously train subordinates to achieve highest professionalism

•Ensure correct handling of equipment to minimize breakages and losses

•Approve requisitions for beverages, condiments, general supplies and guest supplies, taking into consideration established stocks.

Skills
Education, Qualifications & Experiences

You should be a college / university degree graduate with a minimum of two years experiences in a similar role. You must be a computer literate with effective communication skills and an excellent command of written and spoken English.

Arabic Events Executive wanted – Park Rotana – Abu Dhabi

Park Rotana hotel Abu Dhabi

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Park Rotana hotel Abu Dhabi
Park Rotana hotel Abu Dhabi

Expiry Date: 2018/12/21
Ref. JB3845211
Food & Beverage – Events Executive (Arabic Speaker)
Park Rotana
 
Job Description
We are currently seeking for passionate and dynamic Catering/Sales professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As an Events Executive you are responsible for the success of the meeting, catering and event segment of the hotel. You will secure the business, plan the meeting / event, co-ordinate with hotel operations and clients before, during and after each meeting / event and your role will include key responsibilities such as:
 
•Responsible for selling off-site events and locations
 
•Handle all meetings and catering enquiries according to standard procedures
 
•Act as a one-stop shop for clients for detailed event planning and work closely with banquet operations, food & beverage management, rooms division operation, finance and external suppliers

•Satisfy the need of the clients whilst optimizing hotel revenue through strategic yield management and up selling of hotel facilities and services

•Work closely with the MICE Team to achieve monthly sales target

•Conduct site inspections, client entertainment and familiarization

•Send all correspondence to clients regarding banquet events, such as proposals, confirmation or agreement letter, amendments, etc.

Skills
Education, Qualifications & Experiences

You should ideally have a degree in the hospitality field with previous experiences in catering sales within a hotel. Excellent written and verbal English communication skills and strong interpersonal and negotiations skills are essentials. Computer literate and previous experiences with Opera are an advantage.

Lobby Ambassador wanted – Cove Rotana Resort – RAK UAE

Cove rotana hotel RAK UAE

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Cove rotana hotel RAK UAE
Cove rotana hotel RAK UAE

Expiry Date: 2018/12/21
Ref. JB3819411
Front Office – Lobby Ambassador
The Cove Rotana Resort
 
Job Description
We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.

As a Lobby Ambassador you are responsible to receive and give a warm welcome to our guests, providing an efficient and courteous approach at all times and your role will include key responsibilities such as:
 
• Offer consistently professional, friendly, warm and engaging service
 
• Be available for Guests at all times as a point of contact

• Actively represent all standards of the Arabian Cultural Connection program, and interact with guests using the coffee and dates station

• Plays vital part in the Rotana Service Distinction program, by welcoming guests upon arrival to the hotel main door, escorting guests to check-in point, attending to guests on queue, greeting guests on their way to breakfast and inquire about their satisfaction, and bidding farewell to departing guests at the hotel main door

• Use the Tablet Registration tool to register guests on queue while waiting for their turn to check-in at the Front Desk

• Extend personal service and attention to all Guests, with particular emphasis to Club Rotana, VIP Guests, and Rotana Rewards Guests

• Proactively meet arriving guests at the main entrance and once they exit their transportation

• Seeks out revenue opportunities such as taking restaurant reservations, sales leads etc.

• Maintains and promotes up to date knowledge of the hotel and local services and supply information and respond to Guest queries

• Deal promptly, efficiently and pleasantly with any queries

• Be aware of all special offers, promotions, and packages at the hotel to promote to guests

Skills
Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality with previous experiences in the Front Office Department within a hotel. You must deal in a polite and sophisticated manner and have an excellent command of the English language, both spoken and written. Multiple language ability is considered as additional advantage.

Sales Executive Catering wanted – Grandiose – Dubai

Grandiose UAE Logo

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Sales Executive (Catering)
Company: Catering
Experience: A four-year college degree in hospitality management, marketing, business or related degree or equivalent experience.
Location: Dubai – DIP
Job Description

Job Summary:

The Catering Sales Executive will develop and manage the catering market segment through client outside sales calls, telemarketing, client inquiries and ensure all revenue goals are achieved.

Qualifications:

A four-year college degree in hospitality management, marketing, business or related degree or equivalent experience.

Minimum 3+year of catering sales experience.

Excellent communication skills, both written and verbal required.

Strong interpersonal and problem solving abilities.

Waiter wanted – Villa Toscana – Abu Dhabi

Villa toscana St Regis hotel Abu Dhabi

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Villa toscana St Regis hotel Abu DhabiJob Number 18002XMA
Job Category Food and Beverage & Culinary
Location The St. Regis Abu Dhabi
 
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.

Opened on the 15th of August 2013 and with an unparalleled address at the heart of the spectacular Abu Dhabi Corniche, The St. Regis Abu Dhabi provides easy access to everything that this incredible city has to offer. In the heart of the business and cultural districts the hotel is a short distance from the magnificent Abu Dhabi Mosque, the city’s many shopping malls, golf courses, museums and major attractions, including the incredible Formula One Grand Prix circuit and Ferrari World on Yas Island. The hotel comprises 283 fabulously appointed guest rooms including 55 suites, most of which have incredible views of both the Arabian Gulf and the city of Abu Dhabi, the one of a kind Bridge suite between the two Nation Towers is quite simply breathtaking. Each room and suite are serviced by the celebrated St Regis Butlers who will provide ever-present yet unobtrusive attention to detail, while attending to each request with discreet precision.

Among the hotels vast array of amenities are outstanding food and beverage venues including our signature day to night restaurant, Terrace on The Corniche, with the finest flavors from the region and our warm Villa Toscana, true tastes of central Italy. The Nation Riviera Beach Club attached to the hotel and accessible via a tunnel under the Corniche offers guests a magnificent stretch of private beach and outstanding leisure facilities.

Serve food courses and alcoholic beverages to guests. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability. Follow cycle time guidelines for all meals. Maintain cleanliness of work areas throughout the day. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Inspect the cleanliness and presentation all china, glass, and silver prior to use. Monitor and maintain the cleanliness of assigned tables including ensuring courses are cleared and tables are properly crumbed.

Animator wanted – W hotel – Dubai

w hotel dubai

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w hotel dubai
w hotel dubai

Job Number 18002XMS
Job Category Golf, Fitness, and Entertainment
Location W Dubai – The Palm, Dubai
 
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

Job Summary

Personally contribute to the youth program’s team goal of providing fun, educational and caring services to the children of members and guests, in a warm and welcoming environment. Build rapport with and take a genuine interest in all children and parents utilizing the club’s child activity services. Participate in everyday activities such as organizing arts and crafts time, leading games, reading stories and singing songs. Promote the club’s youth programs and activities, and assist parents in program registration. Help keep facilities and equipment clean, neat and well maintained. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

Follow company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Visually inspect tools, equipment, or machines; reach, bend, twist, pull, and stoop; move, lift, or carry objects weighing less than or equal to 25 pounds; stand, sit, or walk for an extended period of time. In addition some states may have additional licensing/registration requirements to be considered for this position. Perform other reasonable job duties as requested.

Rooms Reservations Agent wanted – Ritz hotel – Dubai

Ritz Carlton hotel Dubai

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Ritz Carlton hotel Dubai
Ritz Carlton hotel Dubai

Job Number 18002XO2
Job Category Reservations
Location The Ritz-Carlton, Dubai International Financial Centre,
Schedule Full-time
Position Type Non-Management/Hourly
 
Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Job Summary
 
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Reservations Agent wanted – Media Rotana hotel – Dubai

Hotel Media Rotana Dubai

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Hotel Media Rotana Dubai
Hotel Media Rotana Dubai

Expiry Date: 2018/12/16
Ref. JB3844515
Revenue – Reservations Agent
Media Rotana
 
Job Description
We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as:
 
• Process and confirm guest room reservations made by clients on the phone, letter or fax
 
• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations

• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.

• Show complete product knowledge, understand rate structure and apply rate management

• Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor

• Promote and maintain good public relations and endeavors to maximize business

• Maintain an accurate room status at all times

• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails

• Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified

Skills
Education, Qualifications & Experiences

You should have a diploma / degree within the hospitality field and previous experience in hotel reservations. You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.

Knowledge & Competencies

The ideal candidate will be customer focused and with an extremely proactive personality and a courteous, dynamic and approachable character. You will work effectively with professionalism and establish effective relationships with internal and external customers. You work independently within a structured environment

Waiter/Waitress wanted – Villa Rotana hotel – Dubai

village rotana hotel Dubai

APPLY HERE

village rotana hotel Dubai
village rotana hotel Dubai

Expiry Date: 2018/12/16
Ref. JB3844547
Food & Beverage – Waiter / Waitress
Villa Rotana
 
Job Description
We’re currently looking for young, dynamic, self motivated Food & Beverage professionals who want to move their careers forward.

As a Waiter / Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as:
 
• Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel
 
• Greet and seat customers and serve them in a professional, discreet and personalized way

• Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests

• Consistently monitor quality of food & beverage being served

• Practice good customer relations and attend to customer complaints / queries satisfactorily

• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment

• Responsible for all service preparations before, during and after the service (mis-en-place & mis-en-scene)

• Ensure minimum wastage, breakage and spoilage

• Actively use up selling techniques to exceed guest expectations and increase revenue

Skills
Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality or a vocational training in food & beverage with previous experiences as a Waiter / Waitress in a high volume restaurant. A good command of English and additional skills, like guest service and interpersonal are essentials.

Knowledge & Competencies

The ideal candidate will be hands-on with a true passion for people and service along with a positive and pleasant attitude. You will thrive working in a busy environment and stay calm under pressure, have attention to details

Recreation Receptionist – Al Bandar Rotana hotel – Dubai

Al Bandar Rotana hotel Dubai

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Al Bandar Rotana hotel Dubai
Al Bandar Rotana hotel Dubai

Expiry Date: 2018/12/01
Ref. JB3841151
Recreation – Recreation Receptionist
Al Bandar Rotana
 
Job Description
We are currently looking for young, dynamic, self motivated female Recreation professionals who want to move their careers forward.

As a Recreation Receptionist you are responsible to ensure that all health club reception responsibilities are carried out in an efficient and timely manner, whereby your role will include key responsibilities such as:
 
•Oversee all reservations, payment and tracking procedures, established for the pool, beach and recreation facilities as required
 
•Create a warm welcome and a friendly atmosphere

•Issue and retrieve locker keys and towels before and after use

•Promote all classes, activities and services that are offered within the club

•Post charges in micros that may incurred by guests and members and carry out correct accounting procedures

•Assist the Fitness Instructor in ensuring that all members and guests follow safety procedures, rules and regulations

•Periodically check on the cleanliness and order of the locker facilities

•Ensure all the reception area is tidy and clean and that all materials e.g. towels, newspapers, magazines and advertising material is readily available

•Encourage sales through full product and price knowledge of offered and available facilities.

Skills
Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality with previous work experiences within a hotel. Good written and verbal English communication skills and strong interpersonal abilities are essentials. Computer skills are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven with excellent guest service skills and the ability to handle complaints. You are a positive, smiley individual with a sportive, outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike

Telephone Operator wanted – Rose Rayhaan hotel – Dubai

Rose-Rayhaan-Rotana-Dubai

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Rose-Rayhaan-Rotana-Dubai
Rose-Rayhaan-Rotana-Dubai

Expiry Date: 2018/12/06
Ref. JB3842204
Front Office – Telephone Operator
Rose Rayhaan by Rotana
 
Job Description
We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.

As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as:
 
•Receive each guest call in a professional and friendly manner
 
•Maintain effective communication with all related department to ensure smooth service delivery
 
•Handle every query in a polite and courteous manner and exceed guest expectations

•Ensure guests are greeted by name upon calling as per the Rotana Standard

•Maintain an up to date knowledge of the hotel and local services

•Maintain an awareness of guest profile through the Opera guest profile system

•Complete management’s long distance call vouchers and record them on the traffic sheet

•Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard

•Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls

•Take messages for guests and management as per the required standard.

Skills
Education, Qualifications & Experiences

You should ideally have a diploma / degree in the hospitality field with similar previous work experiences. Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike

Hotel Animator – Fujairah Rotana Resort – UAE

Rotana hotel and spa Fujairah logo

APPLY HERE

Rotana hotel and spa Fujairah logo
Rotana hotel and spa Fujairah

Expiry Date: 2018/11/29
Ref. JB3839058
Recreation – Hotel Animator
Fujairah Rotana Resort & Spa – Al Aqah Beach
 
Job Description
We are currently looking for young, dynamic, self motivated Recreation professionals who want to move their careers forward.

As a Hotel Animator you are responsible to organize and carry out all sports and leisure activities in the resort ensuring every hotel guest’ stay will become a memorable experience. Under the guidance of the Director of Leisure your role will include key responsibilities such as:
 
•Perform all daytime outdoor activities (e.g. Aerobic exercise, Yoga, morning stretching, group activities, Aqua gym, Volleyball, team building) in accordance with the agreed animation schedule
 
•Organize evening entertainments in Hotel Restaurants and outdoor areas (e.g. Bingo, Karaoke, Quiz, Group interactions, evening event show)

•Create a dynamic, warm, welcome and a friendly atmosphere and encourage guests to join the hotel activities

•Assist and participate to promotional events or to other Hotel activities when required (e.g. Halloween Party, UAE National Day, Easter Brunch, NYE Gala, Earth Hour)

•Assist the guests with any information related to the resort areas and facilities

•Assist Kids Club Attendants on the outdoor and indoor kids’ activities during the weekend

•Communicate guests’ feedback on the entertainment activities and other related enquiries to the Director of Leisure

Skills
Education, Qualifications & Experiences

You should have previous work experiences within the hospitality sector. Good written and verbal English communication skills are required. Russian language skills are of added advantage. Strong interpersonal abilities are essentials.

Knowledge & Competencies

The ideal candidate will be customer driven with excellent guest service skills and the ability to motivate guests. You are a confident, positive, smiley individual with a sportive, outgoing and approachable character. You are a great team player, who thrives in working with a multi-cultural team and guests alike

Internship – November 2018 Fujairah Rotana Resort – UAE

Rotana hotel and spa Fujairah logo

APPLY HERE

Rotana hotel and spa Fujairah logo
Rotana hotel and spa Fujairah

Expiry Date: 2018/11/16
Ref. JB3775954
Internship – November 2018
Fujairah Rotana Resort & Spa – Al Aqah Beach
 
Job Description
We are currently seeking for passionate and dynamic Interns who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Rotana is committed to nurturing careers. Since its foundation it has offered the opportunity to many students of numerous schools and universities to accomplish their industrial training in one of our properties. The duration of your internship will be minimum 3 months and can last up to 6 months. Our training programmes are comprehensive and support the vision of the company, whilst also being specifically tailored to the development needs of the individual trainee. We are offering internship opportunities within all our operational and administrative departments and divisions and you will benefit out of the following:
 
• Complete a successful training period and gain exposure in a professional work environment
 
• Contribute towards continuous improvement in customer service standards

• Attend the ‘Hotel Life Program’ and ‘I’m Rotana’ and other programmes relevant to the position and as required

• Complete Project Assignments and meet regularly on a monthly basis with the Learning & Development Department

Skills
Education, Qualifications & Experiences

You should currently be studying in a Hotel Management School or University and have a strong passion for the Hospitality Sector. You must also have fluency in both written and spoken English and an immaculate personal presentation.

Knowledge & Competencies

The ideal candidate will be results oriented, self motivated and with a positive attitude. You have the ability to think laterally and have strong social skills and a presence, enabling you to interact and deal with colleagues and guests effectively

Team Leader Reservations – LEGOLAND – Dubai

Legoland dubai

APPLY HERE

Legoland dubai
Legoland dubai

DPR1900 – Team Leader – Reservations
LEGOLAND® Dubai
Contract Type: Full Time | Permanent Function: Parks Operations Closing Date: 24 October 2018 Location: Dubai, U.A.E.
Building Fun
Join the team of the first LEGOLAND® Park in the Middle East and help us create amazing experiences for families from around the world. At LEGOLAND® Dubai we rely everyday on our Model Citizens (employees) in meeting our ultimate goal of bringing the LEGO® values of creativity, imagination, learning, quality and fun to life and deliver truly memorable experiences to our guests.

With over 40 interactive rides, live shows and attractions you will be able to find a diverse range of career opportunities in one of the most unique and stimulating work environments you could imagine.
 
Come and work where work is PLAY. At LEGOLAND® we make every child a HERO!
 
Play Your Part
As a Reservation representative you are to respond to communications from guests concerning reservations arriving by mail and telephone through a centralized reservation hotline. Creating reservation reports and summary on a day to day basis with customers’ complete details including but not limited to the reservation they made. Taking inbound and making outbound calls on a day to day basis.

Main Duties:

Provides assistance over the phone and electronic mail
Resolve all complaints and feedback sent through Guest Services from previous day
Use CRM system to record and document all stages of resolving feedback
Processes reservations of VIP Tours and Birthday Packages by mail, telephone, or central reservation systems
Understand the selling status, ticket rates, and benefits of all packages plans
Prepares reserved tickets
Answer incoming email and calls
Take customer feedback and complaints
Provide information to customer via phone and/or email
Deal with any inquiries on Lost property
Support front of house Guest services on a regular basis
Are You a Star?
In order to be qualified for this role you should possess the below criteria:

Preferably a high school graduate or equivalent
1 or more years’ experience as a call center agent
Good telephone etiquette
Strong English Command (Read and Write Arabic is a plus)
Able to focus, and prioritize
Can work with minimum supervision
Friendly outgoing personality
Good computer program knowledge
Microsoft excel and word knowledge
Previous work as a Customer service call center
Good understanding of call center industry
Familiar with call center KPIs

Team Leader Front of House – MOTIONGATE – Dubai

Motiongate Dubai

APPLY HERE

Motiongate Dubai
Motiongate Dubai

DPR1930 – Team Leader Front of House
MOTIONGATE™ Dubai
Contract Type: Full Time | Permanent Function: Food and Beverage Closing Date: 30 November 2018 Location: Dubai, U.A.E.
Building Fun
In a never before seen experience, Dubai Parks and Resorts hosts MOTIONGATE™ Dubai – a destination that brings visitors in direct contact with their favorite characters and stories. We are inviting everyone to play a part and as a team member of MOTIONGATE™ Dubai, you’ll enjoy all the fun that comes with an exciting career. You’ll work with a cast of amazingly talented and inspiring people in a job that’s so immersive it hardly feels like work. Come and work with an exciting team where we all play a vital part in the story – whether you choose a role serving the delicious food, to maintaining equipment, performing in costume or operating a ride. Whatever your chosen vocation you will help tell compelling, enduring stories and create memories for our guests that will last a lifetime.

Play Your Part
In this role you will be responsible to maintain the outlet in accordance with all the Mandatory, Statutory and Local guidelines in storing, handling of Food and Beverage items from the outlet and all other related duties. To supervise job performance of junior colleagues and make sure colleagues are performing in line with their job descriptions and Standard Operating Procedures.

Main Duties:

Manage the daily operations in the restaurant.
Supervise the processes put in place for efficiency and make sure the desired results are achieved.

Motivate colleagues to achieve set targets for guest satisfaction and revenues.

Proactively identify problems that could hinder the operations and take required action plans.

Hold daily briefings in the restaurant to review revenues, policies and procedures and communicate to colleague relevant information in regards to the operations.

Conduct appraisals for colleagues in the set time period.

To operate all equipment in the outlet in accordance with the Standard Operating Procedure in order to ensure that the guest receives the highest standards of Food Quality and Service at all times.

To supervise the implementation of the Standard Operating Procedure and Emergency Action plans at all times in order to provide standard products to the guest and a safe work environment to the colleagues.

To supervise and see that the outlet is maintained in accordance with all the Mandatory, Statutory and Local guidelines in storing, handling and selling of Food and Beverage items from the outlet in order to be in accordance with the set guidelines of Dubai Municipality.

To provide general assistance in the preparation of facilities for special functions, themed evenings in order to deliver required services.

To check on set standards in relation to personal grooming, presentation of uniform, time keeping in order to ensure that the guest will leave with a favourable impression of the colleagues and facilities they had visited.

To schedule a team for selling in the park on a daily basis or as necessary in order to promote up-selling to increase revenue.

To administer all the food, paper and cash handling controls on a daily basis in order to take appropriate actions to maximize the profit margins of the outlet.

Do daily duty rosters for the colleagues.

To discuss performance issues with junior colleagues motivate them to perform and document good and bad performance.

To adhere to all safety rules and regulations on the job.

Certification in Basic Food Hygiene Assessment level 1 required.

To carry out any other duties required as per management.

Follow Company wardrobe and grooming guidelines at all times

Adhere to Company policies and procedures with regards to behaviour, performance and conduct whilst at work and when using Company accommodation and other provided facilities

Are You a Star?
In order to be qualified for this role you should possess the below criteria:

Essential:

High School Certificate.
Basic Food Hygiene Certification.

Cash handling experience using Point Of Sales Systems.

One year of experience in a similar role.
Fluent in speaking English

Excellent customer service skills

Cash Handling skills

Basic Computer skills
Desirable:

Cash handling experience of AED dirham and foreign currencies
Good Team Player

Ability to speak additional languages

Hotel Jobs – Waldord Astoria – Dubai

Waldorf Astoria hotel Dubai financial center
Waldorf Astoria hotel Dubai financial center
Waldorf Astoria hotel Dubai financial center

ASSISTANT ROOM SERVICE MANAGER FOR THE WALDORF ASTORIA DUBAI INTERNATIONAL FINANCIAL CENTRE

 

NURSE FOR THE WALDORF ASTORIA DUBAI INTERNATIONAL FINANCIAL CENTRE

 

MULTI-SKILLED TECHNICIAN FOR THE WALDORF ASTORIA DUBAI INTERNATIONAL FINANCIAL CENTRE

 

FRONT OFFICE SUPERVISOR – Hilton hotel – Dubai Creek

Hilton Dubai creek UAE

APPLY HERE

Hilton Dubai creek UAE
Hilton Dubai creek UAE

Job Summary
A Front Office Supervisor supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.
 
What will I be doing?
 
As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Supervise Front Desk operations during your assigned shift to a consistently high standard
Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
Advise your shift team of any special events or VIP Guests in the hotel that day
Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work

Maximize sales revenues through up-selling and marketing program
Manage Guest requests, inquiries, and complaints promptly and completely
Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
What are we looking for?

A Front Office Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Front Office experience in the hotel, leisure, and/or retail sector
Strong commercial/business awareness and demonstration of sales capabilities
Calm, organized work ethic with the ability to prioritize and meet deadlines
Excellent supervisory, inter-personal, and communication skills
A passion for delivering exceptional levels of Guest service
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

A relevant supervisory/management certificate/diploma or degree

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Front Office Ambassador – Renaissance hotel – Dubai

Renaissance Dubai Hotel Downtown Dubai

APPLY HERE

Renaissance Dubai Hotel Downtown Dubai
Job Number 18002UPK
Job Category Rooms and Guest Services Operations
Location Renaissance Downtown Hotel, Dubai
 
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask “why” when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place. You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it’s a place to discover, a place in the world with style like yours. That’s why we’re not just looking for anyone. We’re looking for someone like you.

Job Summary

Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Cash guests’ personal checks and traveler’s checks. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Assist management in training, motivating, and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

Assistant Banquet Manager wanted at Westin hotel – Dubai

westin hotel DUbai

APPLY HERE

westin hotel DUbai
westin hotel DUbai

Job Description
Posting Date Oct 10, 2018
Job Number 18002SX9
Job Category Event Management
Location The Westin Dubai Mina Seyahi Beach Resort & Marina, Dubai
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™
 
Le Meridien Mina Seyahi Beach Resort & Marina, ideally located alongside Dubai’s largest private white sand beach, Le Méridien Mina Seyahi Beach Resort & Marina is an iconic destination among the most luxurious of Dubai Beach Resorts. Featuring a classic chic decor are subtle purple accents, our 220 Rooms and suites are designed to stimulate your creativity while offering breath-taking views and outstanding resort facilities will enrich your experience.

The Westin Dubai Mina Seyahi Beach Resort & Marina Peaceful retreat settled on Jumeirah Beach, the resort offers the perfect destination for the entire family to unwind and recharge with a breath-taking array of recreation activities, and close proximity to major Dubai local attractions. Featuring exceptional views over the Arabian Gulf, our impressive neoclassical architecture fills our five-star luxury beach resort in Dubai with charm and inspiration.

The Banquets Department is responsible for the set up and delivery of all functions within the features over 15,600 square feet of function space for events of 2 to 1,500 guests. The resort boasts an Italian-designed conference center with 7 state-of-the-art meeting and conference venues, in addition to an 8,838-square-foot ballroom for up to 1,200 guests. They will work closely with the Events Team and Kitchen to ensure that all Brands Standards and Westin Service Delivery is met.

Job responsibilities will include, but not limited to the following:

· To positively contribute to the sales activities within your department/hotel and maximize sales opportunities and to be knowledgeable of company products.

· Effectively manage the Conference and banqueting to ensure smooth operation and high standards of customer service and to manage large scale events.

· Optimizing profits and increasing sales.

· Monitors performance, assesses staff objectively and recommends training/ development option to improve skills levels.

· Accepts responsibility/accountability for own decisions and explains the rational.

· Communicates frequently a realistic picture of future plans so people know what has to be done and why.

· Ambitious, target driven and trend-setting team player.

· To give full cooperation to any client or colleagues requiring assistance in a prompt, caring and helpful manner.

· Sets clear personal development targets which focus on behavioral improvement as much as professional/ technical skills.

· To demonstrate a pride in workplace and a high level of commitment.

· To strive to anticipate client needs wherever possible and react to these to enhance client satisfaction.

· To be flexible in assisting around different areas of the hotel in response to business and client needs.

· Willing to share freely knowledge information, ideas and experience to assist others.

· Proactively initiates change in the workplace to achieve improvement in quality or efficiency.

· Ensure all revenue opportunities are maximized through effective teamwork and development and will maintain strict liquor stock control

· Accepts responsibility/accountability for own decisions and explains the rational.

To move into this position you should have

· Tenure in current position minimum one year

· Possess the ability to lead this unique and large operation

· Ability to manage all aspects of the business (daily Operation, F&B cost, Marketing, budgeting, forecasting, quality control)

· Ability to manage, train and develop a team of subordinates

· Result oriented, proactive, innovative leader with an ability to lead and improvise in all situations.

· Ambitious, target driven and trend-setting manager.

· Good interpersonal, People management and Leadership skills.

· Good working knowledge of Food & Beverage products and service standards

· Knowledge of the Dubai market is desirable

· Excellent command of the English language speaking, reading and writing

· Requires good communication skills, both verbal and written.

· Multiple language ability

· Smart in appearance, Good interpersonal skills and well groomed

· Good interpersonal skills

· Hotel / High school or equivalent education required

· Ace, Micros, Computer, and opera knowledge,

· Multiple shifts with long hours should be expected

Specialty Outlet Manager wanted at Park Rotana – Abu Dhabi

Park Rotana hotel Abu Dhabi

APPLY HERE

Park Rotana hotel Abu Dhabi
Park Rotana hotel Abu Dhabi

Expiry Date: 2018/11/19
Ref. JB3816324
Park Rotana
Food & Beverage – Manager – Speciality Outlet – Gastro Pub
Park Rotana

Job Description
We are currently seeking for ambitious, dynamic, self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products with prompt, accurate and personalized service.
 
As a Specialty Outlet Manager you are responsible for the short and long term planning and the management of the respective outlet operations in the front and back of house to achieve customer satisfaction and quality service while meeting / exceeding financial goals and your role will include key responsibilities such as:
 
•Prepare schedules for all employees according to the forecast and within the limits of the staffing guide to ensure adequate manpower at all times

•Conduct regular training sessions with the assigned team in line with the departmental SOP’s

•Evaluate the performance of the assigned team and initiate internal development and promotions

•Responsible for the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours

•Handle the welcome and seating of arriving guests with the assistance of the Hostess

•Maintain a professional and friendly relationship with the outlet patrons

•Establish and update the outlet’s database of regular guests

•Tour the outlet and all related areas frequently, ensuring the highest possible cleanliness and maintenance standards

•Be actively involved in the outlets promotional activities.

Skills
Education, Qualifications & Experiences

You must be a college / university degree graduate with a minimum of two years experiences in a similar role with preferable previous experiences in the Middle East. You should be a computer literate with effective communication skills and an excellent command of written and spoken English.

Reservations Agent – Towers Rotana – Dubai

Towers rotana hotel Dubai

APPLY HERE

Towers rotana hotel Dubai
Towers rotana hotel Dubai

Expiry Date: 2018/11/23
Ref. JB3839210
Revenue – Reservations Agent
Towers Rotana
 
Job Description
We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as:
 
• Process and confirm guest room reservations made by clients on the phone, letter or fax
 
• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations

• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.

• Show complete product knowledge, understand rate structure and apply rate management

• Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor

• Promote and maintain good public relations and endeavors to maximize business

• Maintain an accurate room status at all times

• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails

• Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified

Skills
Education, Qualifications & Experiences

You should have a diploma / degree within the hospitality field and previous experience in hotel reservations. You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.

Waiter/Waitress – Beach Rotana – Abu Dhabi

beach rotana hotel abu dhabi

APPLY HERE

beach rotana hotel abu dhabi
beach rotana hotel abu dhabi

Expiry Date: 2018/11/08
Ref. JB3835287
Food & Beverage – Waiter / Waitress
Beach Rotana
 
Job Description
We’re currently looking for young, dynamic, self motivated Food & Beverage professionals who want to move their careers forward.

As a Waiter / Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as:
 
• Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel
 
• Greet and seat customers and serve them in a professional, discreet and personalized way

• Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests

• Consistently monitor quality of food & beverage being served

• Practice good customer relations and attend to customer complaints / queries satisfactorily

• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment

• Responsible for all service preparations before, during and after the service (mis-en-place & mis-en-scene)

• Ensure minimum wastage, breakage and spoilage

• Actively use up selling techniques to exceed guest expectations and increase revenue

Skills
Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality or a vocational training in food & beverage with previous experiences as a Waiter / Waitress in a high volume restaurant. A good command of English and additional skills, like guest service and interpersonal are essentials.

Knowledge & Competencies

The ideal candidate will be hands-on with a true passion for people and service along with a positive and pleasant attitude. You will thrive working in a busy environment and stay calm under pressure, have attention to details

Waiter/Waitress – Saadiyat Rotana Resort & Villas – Abu Dhabi

Saadiyat Rotana Hotel Abu Dhabi

APPLY HERE

Saadiyat Rotana Hotel Abu Dhabi
Saadiyat Rotana Hotel Abu Dhabi

Ref. JB3691152
Saadiyat Rotana Resort & Villas
Food & Beverage – Waiter / Waitress
Saadiyat Rotana Resort & Villas
 
Job Description
We’re currently looking for young, dynamic, self motivated Food & Beverage professionals who want to move their careers forward.

As a Waiter / Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as:
 
• Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel
 
• Greet and seat customers and serve them in a professional, discreet and personalized way

• Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests

• Consistently monitor quality of food & beverage being served

• Practice good customer relations and attend to customer complaints / queries satisfactorily

• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment

• Responsible for all service preparations before, during and after the service (mis-en-place & mis-en-scene)

• Ensure minimum wastage, breakage and spoilage

• Actively use up selling techniques to exceed guest expectations and increase revenue

Skills
Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality or a vocational training in food & beverage with previous experiences as a Waiter / Waitress in a high volume restaurant. A good command of English and additional skills, like guest service and interpersonal are essentials.

Knowledge & Competencies

The ideal candidate will be hands-on with a true passion for people and service along with a positive and pleasant attitude. You will thrive working in a busy environment and stay calm under pressure, have attention to details

 

Director of Design wanted at Rotana Corporate Office – Abu Dhabi

Rotana HQ Abu Dhabi logo

APPLY HERE

Rotana HQ Abu Dhabi logo
Rotana HQ Abu Dhabi logo

Expiry Date: 2018/12/06
Ref. JB3842099
Corporate Office – Director of Design – Food & Beverage
Rotana Corporate Office
 
Job Description
We are currently seeking for passionate and dynamic Food & Beverage Design professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Director of Design – Food & Beverage you are responsible to assist the Corporate Vice President – Projects in the overall development of Food and Beverage core functions and outlet concepts from concept brief to execution, supporting the F&B operations team in their opening requirements, when needed, and operating duties as part of the Technical Services team. The role will include key responsibilities such as:

• Managing and executing the design process for food and beverage functions in line with operational needs.

• Representing the company for the food and beverage part of the Technical Services function

• Preparing concept briefs

• Supporting design throughout project design phases

• Value engineering, specification and shop drawings

• Participating in project meetings and conducting site and factory visits

• Advising on equipment brands, specifications and manufacturing

• Supporting the architecture and interior design teams with F&B operational requirements

• Acting as the main contact for all stakeholders regarding F&B development

• Conducting market and site research, if and when required, depending on the project

• Staying up to date with current trends in concepts, equipment, operating practices, manufacturing processes, food, beverage, waste management, market dynamics

• Staying up to date with food safety requirements in the countries of operation

• Developing and maintaining F&B Technical Services guidelines

• Working closely with the operations team to implement their operational requirements into the projects as best as budget and site restrictions allow.

• Developing internal working practices

• Managing and developing colleagues affiliated with the F&B development team.

Skills
You should be a university graduate with a degree in Hospitality Management with at least three years of management experiences within the Food & Beverage department having managed outlet pre-openings, with sound knowledge of HACCP and regional food hygiene requirements, strong financial acumen with experience in preparing, evaluating and developing action plans based on financial indicators. Technically you will have fluency in both written and spoken English, and computer literacy with working knowledge in design software such as Adobe and AutoCAD.

Server wanted at Ritz hotel – Dubai

Ritz Carlton hotel Dubai

APPLY HERE

Ritz Carlton hotel Dubai
Ritz Carlton hotel Dubai

Job Number 18002T08
Job Category Food and Beverage & Culinary
Location The Ritz-Carlton, Dubai International Financial Centre, Dubai
Schedule Full-time
Position Type Non-Management/Hourly
 
Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Explore our very big world
 
We welcome you to join our global and diverse family. Whether you’re new to hospitality or a seasoned professional, you can come to us knowing that you will always be appreciated for your natural talents. Your positive energy and people-pleasing mindset are an important part of why our guests stay with us again and again.

Rewards for work, benefits for life

You’ll be supported in and out of the workplace through:

Discounts on hotel rooms, gift shop items, food and beverage
Learning and development opportunities
Recognition programs
Wellbeing programs
Encouraging management
Team-spirited colleagues

The impact you’ll make

You know the finest details of our menu and can’t wait to share your expertise with our guests. When they dine with us, your warm greeting, flawless table settings, and your friendly demeanor do not go unnoticed. No matter the day, you set out to provide each guest with a dining experience that will be remembered long after their stay.

What you’ll be doing

Welcome guests and promptly attend to tables
Serve food and beverages to guests making recommendations if needed
Share your menu knowledge to assist guests with questions and special requests
Record transactions in the MICROS system correctly and timely
Check-in with guests to assure satisfaction with each course and beverage
Clean tables, complete closing duties and re-stock tableware and other supplies

What we’re looking for

Great conversational skills and teamwork-oriented
Positive outlook and outgoing personality
Previous serving experience is a big plus

Bellman wanted at Lapita resort hotel – Dubai

Lapita Hotel Dubai

APPLY HERE

Lapita Hotel Dubai
Lapita Hotel Dubai

Job Number 18001KDN
Job Category Rooms and Guest Services Operations
Location Lapita, Dubai Parks and Resorts, Dubai
 
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Lapita is a Polynesian themed hotel, located in the heart of Dubai Parks and Resorts. A hotel which is dedicated to families and friends who want to stay close to all the activities that the theme parks will be offering. With 504 rooms, including 60 suites and 3 villas, Lapita is the perfect relaxation point after a day of adventures and fun. Part of Marriott’s Autograph Collection this amazing hotel offers five food and beverage outlets, two outdoor pools and a lazy river, a spa and health club, Luna & Nova Kids & Teens Club as well as meeting and event facilities. The hotel’s name was inspired by the pre-historic Pacific Ocean people and their journey and settlement into the Islands ( the Lapita movement ). The design draws its inspiration from the exotic Polynesian tropical landscapes, featuring Polynesian flowers, lagoon-style pools, and themed activities.

Marriott’s Autograph Collection features a select group of upscale and luxury independent partner hotels, each with its own distinct personality, experience, style and features. Located in major cities and desirable destinations around the world, Autograph guests favor hotel stays that reflect their own unique and personal styles. Be a part of our team and deliver an innovative guest experiences that resists predictability.

Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors.

Bartender wanted at Ritz hotel – Dubai

Ritz Carlton hotel Dubai

APPLY HERE

Ritz Carlton hotel Dubai
Ritz Carlton hotel Dubai

Job Number 18002S8P
Job Category Food and Beverage & Culinary
Location The Ritz-Carlton, Dubai
 
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
 
See where your journey can take you. At Marriott International, we believe in seizing opportunities and making your own adventure. A world of opportunity pulls up to your bar with every guest you meet – and you never know who might show up next. That big world also extends to our global, diverse family of associates. Like most families, we’re a group of unique individuals who bring different strengths, styles, personalities and interests to the table. And this makes every single day a new discovery. So, we ask, where will your journey take you?

The impact you’ll make

You are a bright mixologist who is always on the lookout for new beverage trends. When you are behind the bar, you create an energy that is both welcoming and exciting. You take pride in offering our guests a diverse and seasonally-inspired beverage menu, a warm conversation, and helpful suggestions. When you shine, our guests will look forward to relaxing with you after a long day.

Rewards for work, benefits for your lifestyle

You’ll be supported in and out of the workplace through:

Discounts on hotel rooms, gift shop items, food and beverage
Learning and development opportunities
Recognition programs
Wellbeing programs
Encouraging management
Team-spirited colleagues

What you’ll do

Welcome guests
Attend to tables
Open and serve wine/champagne
Prepare garnishes
Stock ice, glassware and paper supplies
Set up and maintain cleanliness of bar area
Process all payment methods and complete cashier reports

What we’re looking for

Great storytelling skills
Positive outlook and outgoing personality
Previous bartending experience is a big plus.

Restaurant Apprentice – Bleu Blanc restaurant – Dubai

Bleu Blanc Restaurant Renaissance hotel Dubai

APPLY HERE

Bleu Blanc Restaurant Renaissance hotel DubaiJob Number 18002SA3
Job Category Food and Beverage & Culinary
Location Renaissance Downtown Hotel, Dubai
 
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask “why” when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place. You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it’s a place to discover, a place in the world with style like yours. That’s why we’re not just looking for anyone. We’re looking for someone like you.

Explore our very big world

We welcome you to join our global and diverse family. Whether you’re new to hospitality or a seasoned professional, you can come to us knowing that you will always be appreciated for your natural talents. Your positive energy and people-pleasing mindset are an important part of why our guests stay with us again and again.

Rewards for work, benefits for life

You’ll be supported in and out of the workplace through:

Discounts on hotel rooms, gift shop items, food and beverage
Learning and development opportunities
Recognition programs
Wellbeing programs
Encouraging management
Team-spirited colleagues

The impact you’ll make

You know the finest details of our menu and can’t wait to share your expertise with our guests. When they dine with us, your warm greeting, flawless table settings, and your friendly demeanor do not go unnoticed. No matter the day, you set out to provide each guest with a dining experience that will be remembered long after their stay.

What you’ll be doing

Welcome guests and promptly attend to tables
Serve food and beverages to guests making recommendations if needed
Share your menu knowledge to assist guests with questions and special requests
Record transactions in the MICROS system correctly and timely
Check-in with guests to assure satisfaction with each course and beverage
Clean tables, complete closing duties and re-stock tableware and other supplies

Recreation Attendant wanted at Ritz hotel – Dubai

Ritz Carlton hotel Dubai

APPLY HERE

Ritz Carlton hotel Dubai
Ritz Carlton hotel Dubai

Job Number 18002S8A
Job Category Golf, Fitness, and Entertainment
Location The Ritz-Carlton, Dubai,
 
Schedule Full-time
Position Type Non-Management/Hourly
 
Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Encourage, recruit, register, and schedule guests to participate in recreation activities. Promote a fun and relaxing atmosphere for guests. Provide information to guests about available recreation facilities and activities. Promote the rules and regulations of the recreation facility intended for the safety and welfare of guests and members.

Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager. Clean and maintain recreational equipment and supplies. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

Waiter – Banquets wanted at Westin hotel – Dubai

westin hotel DUbai

APPLY HERE

westin hotel DUbai
westin hotel DUbai

Job Number 18002JQT
Job Category Food and Beverage & Culinary
Location The Westin Dubai Mina Seyahi Beach Resort & Marina, Dubai
 
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™

The Westin Dubai Mina Seyahi Beach Resort & Marina Peaceful retreat settled on Jumeirah Beach, the resort offers the perfect destination for the entire family to unwind and recharge with a breath-taking array of recreation activities, and close proximity to major Dubai local attractions. Featuring exceptional views over the Arabian Gulf, our impressive neoclassical architecture fills our five-star luxury beach resort in Dubai with charm and inspiration.

The Banquets Department is responsible for the set up and delivery of all fucntions within the features over 15,600 square feet of function space for events of 2 to 1,500 guests. The resort boasts an Italian-designed conference centre with 7 state-of-the-art meeting and conference venues, in addition to an 8,838-square-foot ballroom for up to 1,200 guests. They will work closely with the Events Team and Kitchen to ensure that all Brands Standards and Westin Service Delivery is met

Job responsibilities will include, but not limited to the following:

· To positively contribute to the sales activities within your department/hotel and maximize sales opportunities and to be knowledgeable of company products.

To give full cooperation to any client or colleagues requiring assistance in a prompt, caring and helpful manner.
To treat all client and colleagues in a polite and courteous manner at all time.
Sets clear personal development targets which focus on behavioral improvement as much as professional/ technical skills.
To achieve action points arising out of 6 month appraisal.
To demonstrate a pride in workplace and a high level of commitment.
To strive to anticipate client needs wherever possible and react to these to enhance client satisfaction.
To be flexible in assisting around different areas of the hotel in response to business and client needs.
Critically evaluate one’s own performance and consistently sets high standard.
Willing to share freely knowledge information, ideas and experience to assist others.
Work with and supports others as part of team both within and across functions
Understands the needs to work together to create an environment of cooperation and mutual responsibility.
Shows awareness / sensitivity / tolerance towards cultural differences by moderating own cultural behaviors.
Proactively initiates change in the workplace to achieve improvement in quality or efficiency.
To attend training sessions and meeting when required and to operate in line with the training or information received.

To move into this position you should have

· Excellent command of the English language speaking, reading and writing

Requires good communication skills, both verbal and written.
Multiple language ability, an advantage
Smart in appearance and well groomed
Good interpersonal skills
Hotel / High school or equivalent education required
Micros knowledge would an advantage
The ideal candidate will have a passion for food and beverage
Thorough knowledge of food products
Multiple shifts with long hours should be expected

Massage Therapist wanted at Fujairah Rotana Resort & Spa

Rotana hotel and spa Fujairah logo

APPLY HERE

Rotana hotel and spa Fujairah logo
Rotana hotel and spa Fujairah

Expiry Date: 2018/12/02
Ref. JB3841458
Recreation – Massage Therapist
Fujairah Rotana Resort & Spa – Al Aqah Beach
 
Job Description

We are currently looking for young, dynamic, self motivated Recreation professionals who want to move their careers forward.
 
As a Massage Therapist you are responsible for recommending and applying body conditioning treatments and massages to the guests or leisure club members, whereby your role will include key responsibilities as:
 
•Massage body, using techniques as kneading, rubbing and stroking to stimulate blood circulation, relax contracted muscles or to relieve other conditions

•Administer steam or dry heat, ultraviolet, infrared or water treatments on request of customer

•Provide directions to clients in activities such as reducing or remedial exercises

•Record treatments furnished to customers

•Ensure that treatment rooms are tidy and all the items available e.g. towels, candles, oils, etc.

•Aware of how to make reservation for massage and other treatment packages

•Perform duties in a professional manner to the full satisfaction of the guests

•Understand the club facilities and the price of memberships

•Observe high standards of personal hygiene

Skills
Skills
Education, Qualifications & Experiences

You should be a certified Massage Therapist with ideally internationally experiences within the same role in a hotel or spa environment. You should be well skilled with all massaging treatments and portray a good command of English and strong interpersonal skills.

Reservations Supervisor (Arabic) wanted at Centro Hotel Sharjah

Centro hotel Sharjah UAE lounge

APPLY HERE

Centro hotel Sharjah UAE lounge
Centro hotel Sharjah UAE lounge

Expiry Date: 2018/12/02
Ref. JB3841575
Revenue – Reservations Supervisor (Arabic Speaker)
Centro Sharjah
 
Job Description
We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Reservations Supervisor you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery, whereby your role will include key responsibilities such as:
 
• Check the no show record as well as pending reservation

• Check the VIP arrival, special requests and check traces to action

• Check the system on reservations for next two weeks and inform the sales team to fulfill sales leads accordingly

• Show complete product knowledge, understand rate structure and apply rate management

• Check on pending visa or expiring visa’s which need to exit the country

• Ensure to send confirmation for new reservation and follow up those without correspondence

• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails

• Organize transportation with the hotel driver and follow up on the information provided

Skills
Education, Qualifications & Experiences

You should have a degree within the hospitality field and previous experience in hotel reservations. You are computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.

Knowledge & Competencies

The ideal candidate will be customer driven and with an extremely proactive and focused personality and an outgoing, charismatic and approachable character. You will display a high level of professionalism with a high degree of impact and influence within all levels of operations and be self motivated with a pro-active approach. You portray a structured and goal oriented work philosophy

Resident DJ / Mixologist wanted at Aloft hotel – Dubai

Aloft Palm hotel Jumeirah Dubai

APPLY HERE

Aloft Palm hotel Jumeirah Dubai
Aloft Palm hotel Jumeirah Dubai

Job Number 1800295X
Job Category Golf, Fitness, and Entertainment
Location Aloft City Centre Deira, Dubai
 
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

Job Summary

Create a fun, musical environment appropriate for each event. Interact with guests at all times, including dancing through band sets, mingle, etc. Teach line dance lessons, perform backstage tours, and announce bands. Pass out flyers outside of the location to help promote events/property (i.e., Street Barking). Use and maintain all Disc Jockey (DJ) equipment properly. Keep Disc Jockey (DJ) booth clean and free of food, drinks and trash.

Arabic Duty Manager wanted at Marriott Hotel Downtown, Abu Dhabi

marriott hotel downtown abu dhabi

APPLY HERE

marriott hotel downtown abu dhabi
marriott hotel downtown abu dhabi

Job Number 18002PVJ
Job Category Rooms and Guest Services Operations
Location Marriott Hotel Downtown, Abu Dhabi
Schedule Full-time
Position Type Non-Management/Hourly
 
Start Your Journey With Us
Marriott International portfolio of brands includes Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.

Waiter / Waitress wanted Centro Hotel – Sharjah UAE

Centro hotel Sharjah UAE lounge

APPLY HERE

Centro hotel Sharjah UAE lounge
Centro hotel Sharjah UAE lounge

Expiry Date: 2018/11/22
Ref. JB3838839
Food & Beverage – Waiter / Waitress
Centro Sharjah
 
Job Description
We’re currently looking for young, dynamic, self motivated Food & Beverage professionals who want to move their careers forward.

As a Waiter / Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as:
 
• Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel

• Greet and seat customers and serve them in a professional, discreet and personalized way

• Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests

• Consistently monitor quality of food & beverage being served

• Practice good customer relations and attend to customer complaints / queries satisfactorily

• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment

• Responsible for all service preparations before, during and after the service (mis-en-place & mis-en-scene)

• Ensure minimum wastage, breakage and spoilage

• Actively use up selling techniques to exceed guest expectations and increase revenue

Skills
Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality or a vocational training in food & beverage with previous experiences as a Waiter / Waitress in a high volume restaurant. A good command of English and additional skills, like guest service and interpersonal are essentials.

Front Desk Agent wanted at Yas Island Rotana – Abu Dhabi

Yas Island Rotana hotel Abu Dhabi

APPLY HERE

Yas Island Rotana hotel Abu Dhabi
Yas Island Rotana hotel Abu Dhabi

Expiry Date: 2018/11/22
Ref. JB3779827
Front Office – Front Desk Agent
Yas Island Rotana
 
Job Description
We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
 
•Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure

•Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed

•Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests

•Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries

•Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels

•Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures

•Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems

•Maintain the privacy of all guests by ensuring that no details of the guests are disclosed

•Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings.

Skills
Education, Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Waiter / Waitress wanted at Beach Rotana – Abu Dhabi

beach rotana hotel abu dhabi

APPLY HERE

beach rotana hotel abu dhabi
beach rotana hotel abu dhabi

Expiry Date: 2018/11/22
Ref. JB3778413
Food & Beverage – Waiter / Waitress
Beach Rotana
 
Job Description
We’re currently looking for young, dynamic, self motivated Food & Beverage professionals who want to move their careers forward.

As a Waiter / Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as:
 
Perform all necessary tasks to service Food & Beverage according to the standard of performance manual of the Hotel
Greet & seat customers and serve them in a professional, discreet & personalized way
Acquire in depth knowledge of the Food & Beverage menu of the assigned outlet in order to assist and provide advice to Guests

Consistently monitor quality of Food & Beverage being served
Practice good customer relations and attend to customer complaints / queries satisfactorily
Responsible for maintaining hygiene and cleanliness standards in the outlet & upkeep of all service equipment
Responsible for all service preparations before, during & after the service (mis-en-place & mis-en-scene)
Ensure minimum wastage, breakage and spoilage
Actively use up selling techniques to exceed Guest expectations and increase revenue
Operate in a safe and environmentally friendly way to protect guests’ and colleagues’ health and safety, as well as protect and conserve the environment
Comply with the hotel environmental, health and safety policies and procedures
Skills
Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality or a vocational training in food & beverage with previous experiences as a Waiter / Waitress in a high volume restaurant. A good command of English and additional skills, like guest service and interpersonal are essentials.

Bellboy wanted at Pearl Rotana – Abu Dhabi

Pearl Rotana hotel Abu Dhabi

APPLY HERE

Pearl Rotana hotel Abu Dhabi
Pearl Rotana hotel Abu Dhabi

Expiry Date: 2018/10/15
Ref. JB3829429
Front Office – Bellboy
Pearl Rotana
 
Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Bellboy you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
 
• Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure

• Maintain effective communication with all related departments to ensure smooth service delivery

• Maintain an up to date knowledge of the hotel and local services

• Maintain awareness of guest profile through Opera guest profile system

• Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out

• Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner

• Deliver morning newspapers to rooms

• Deliver guest messages and other deliveries immediately without delay in a professional manner

• Ensure concierge desk and store room is clean tidy and well organized

Skills
Education, Qualifications & Experiences

You should ideally have a diploma in hospitality or a vocational training in the concierge section within a hotel. Good English communication skills along with strong interpersonal abilities are essentials.

Head Waiter/Waitress – Saadiyat Rotana Resort – Abu Dhabi

Saadiyat Rotana Hotel Abu Dhabi

APPLY HERE

Saadiyat Rotana Hotel Abu Dhabi
Saadiyat Rotana Hotel Abu Dhabi

Expiry Date: 2018/11/22
Ref. JB3838917
Food & Beverage – Head Waiter/ Head Waitress
Saadiyat Rotana Resort & Villas
 
Job Description
We are currently seeking for young, dynamic, self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products, with prompt, accurate and personalized service.

As a Head Waiter/ Head Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as:
 
• Work in close cooperation with the Kitchen and Stewarding as well as the Outlet Cashiers to ensure a smooth running operation

• Conduct regular training sessions with the assigned team in line with the departmental SOP’s

• Monitor duty schedules for the respective team

• Ensure the proper appearance and grooming of assigned employees

• Work towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours

• Handle the welcome of arriving guests and their seating through the hostess and take over, if she is not available

• Maintain a professional and friendly relationship with the outlet patrons to ensure their well-being

• Familiar with the outlets menu, promotional activities and other relevant issues concerning the outlet and the hotel

• Contribute to meet and maximize the monthly revenue budget for the respective outlet

Skills
Education, Qualifications & Experiences

You should ideally have a diploma / degree in the hospitality field with a maximum of two years experiences in a similar role. You must also have fluency in both written and spoken English and a wide familiarity with Micros would be desirable. Previous experiences in leadership and supervisory roles are a definite plus.

Waiter / Waitress – The Cove Rotana Resort – RAK in UAE

Cove rotana hotel RAK UAE

APPLY HERE

Cove rotana hotel RAK UAE
Cove rotana hotel RAK UAE

Expiry Date: 2018/11/22
Ref. JB3838921
Food & Beverage – Waiter / Waitress
The Cove Rotana Resort
 
Job Description
We’re currently looking for young, dynamic, self motivated Food & Beverage professionals who want to move their careers forward.

As a Waiter / Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as:
 
• Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel

• Greet and seat customers and serve them in a professional, discreet and personalized way

• Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests

• Consistently monitor quality of food & beverage being served

• Practice good customer relations and attend to customer complaints / queries satisfactorily

• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment

• Responsible for all service preparations before, during and after the service (mis-en-place & mis-en-scene)

• Ensure minimum wastage, breakage and spoilage

• Actively use up selling techniques to exceed guest expectations and increase revenue

Skills
Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality or a vocational training in food & beverage with previous experiences as a Waiter / Waitress in a high volume restaurant. A good command of English and additional skills, like guest service and interpersonal are essentials.

Front Desk Team Leader wanted at Fujairah Rotana Resort hotel – UAE

Rotana hotel and spa Fujairah logo

APPLY HERE

Rotana hotel and spa Fujairah logo
Rotana hotel and spa Fujairah

Expiry Date: 2018/11/18
Ref. JB3818622
Front Office – Team Leader – Front Desk (Arabic speaker)
Fujairah Rotana Resort & Spa – Al Aqah Beach
 
Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Team Leader – Front Desk you are responsible to provide professional and customer focused service to our guests, ensuring that their stay will become a memorable experience and your role will include key responsibilities such as:
 
•Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure

•Maintain effective communication with all related departments to ensure smooth service delivery

•Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels

•Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services

•Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner

•Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries

•Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy

•Ensure all guest registrations are completed and correspond with Opera PMS guest information

Bellboy wanted at Media Rotana – Dubai

Hotel Media Rotana Dubai

APPLY HERE

Hotel Media Rotana Dubai
Hotel Media Rotana Dubai

Expiry Date: 2018/11/18
Ref. JB3811129
Front Office – Bellboy
Media Rotana
 
Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Bellboy you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
 
• Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure

• Maintain effective communication with all related departments to ensure smooth service delivery

• Maintain an up to date knowledge of the hotel and local services

• Maintain awareness of guest profile through Opera guest profile system

• Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out

• Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner

• Deliver morning newspapers to rooms

• Deliver guest messages and other deliveries immediately without delay in a professional manner

• Ensure concierge desk and store room is clean tidy and well organized

Skills
Education, Qualifications & Experiences

You should ideally have a diploma in hospitality or a vocational training in the concierge section within a hotel. Good English communication skills along with strong interpersonal abilities are essentials.

Guest Relations Agent wanted at The Ritz-Carlton – Dubai

Ritz Carlton hotel Dubai

APPLY HERE

Ritz Carlton hotel Dubai
Ritz Carlton hotel Dubai

Job Number 180029P7
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton, Dubai, Dubai,
 
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
 

Job Summary

Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Front Desk Manager wanted at Renaissance Downtown Hotel – Dubai

Renaissance Dubai Hotel Downtown Dubai

APPLY HERE

Renaissance Dubai Hotel Downtown Dubai
Job Number 18002MDK
Job Category Rooms and Guest Services Operations
Location Renaissance Downtown Hotel, Dubai, Dubai, United Arab Emirates VIEW ON MAP
Brand Renaissance Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask “why” when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place. You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it’s a place to discover, a place in the world with style like yours. That’s why we’re not just looking for anyone. We’re looking for someone like you.

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust, respect, and cooperation among team members.

• Serving as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Responds to and handles guest problems and complaints.

• Sets a positive example for guest relations.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to individuals.

• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

• Ensures employees understand customer service expectations and parameters.

• Interacts with guests to obtain feedback on product quality and service levels.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

• Supervises same day selling procedures to maximize room revenue and control property occupancy.

• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.

• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

• Participates in employee progressive discipline procedures.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Performs all duties at the Front Desk as necessary.

• Runs Front Desk shifts whenever necessary.

• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

Arabic Waiter wanted at Sheraton hotel – Dubai creek

APPLY HERE

Sheraton hotel Dubai Creek
Job Number 18002JPO
Job Category Food and Beverage & Culinary
Location Sheraton Dubai Creek Hotel & Towers, Dubai, United Arab Emirates VIEW ON MAP
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Explore our very big world

We welcome you to join our global and diverse family. Whether you’re new to hospitality or a seasoned professional, you can come to us knowing that you will always be appreciated for your natural talents. Your positive energy and people-pleasing mindset are an important part of why our guests stay with us again and again.

Rewards for work, benefits for life

You’ll be supported in and out of the workplace through:

Discounts on hotel rooms, gift shop items, food and beverage
Learning and development opportunities
Recognition programs
Wellbeing programs
Encouraging management
Team-spirited colleagues

The impact you’ll make

You know the finest details of our menu and can’t wait to share your expertise with our guests. When they dine with us, your warm greeting, flawless table settings, and your friendly demeanor do not go unnoticed. No matter the day, you set out to provide each guest with a dining experience that will be remembered long after their stay.

What you’ll be doing

Welcome guests and promptly attend to tables
Serve food and beverages to guests making recommendations if needed
Share your menu knowledge to assist guests with questions and special requests
Record transactions in the MICROS system correctly and timely
Check-in with guests to assure satisfaction with each course and beverage
Clean tables, complete closing duties and re-stock tableware and other supplies

What we’re looking for

Great conversational skills and teamwork-oriented
Positive outlook and outgoing personality
Previous serving experience is a big plus
Male Arabic speaker preferred & good English communication

Waiter wanted at Sheraton hotel – Dubai creek

APPLY HERE

Sheraton hotel Dubai Creek

Job Number 18002JPR
Job Category Food and Beverage & Culinary
Location Sheraton Dubai Creek Hotel & Towers, Dubai, United Arab Emirates VIEW ON MAP
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Explore our very big world

We welcome you to join our global and diverse family. Whether you’re new to hospitality or a seasoned professional, you can come to us knowing that you will always be appreciated for your natural talents. Your positive energy and people-pleasing mindset are an important part of why our guests stay with us again and again.

Rewards for work, benefits for life

You’ll be supported in and out of the workplace through:

Discounts on hotel rooms, gift shop items, food and beverage
Learning and development opportunities
Recognition programs
Wellbeing programs
Encouraging management
Team-spirited colleagues

The impact you’ll make

You know the finest details of our menu and can’t wait to share your expertise with our guests. When they dine with us, your warm greeting, flawless table settings, and your friendly demeanor do not go unnoticed. No matter the day, you set out to provide each guest with a dining experience that will be remembered long after their stay.

What you’ll be doing

Welcome guests and promptly attend to tables
Serve food and beverages to guests making recommendations if needed
Share your menu knowledge to assist guests with questions and special requests
Record transactions in the MICROS system correctly and timely
Check-in with guests to assure satisfaction with each course and beverage
Clean tables, complete closing duties and re-stock tableware and other supplies

Executive Lounge Attendant wanted at Marriott hotel – Abu Dhabi

marriott hotel downtown abu dhabi

APPLY HERE

marriott hotel downtown abu dhabi
marriott hotel downtown abu dhabi

Job Number 18002JYH
Job Category Food and Beverage & Culinary
Location Marriott Hotel Downtown, Abu Dhabi, Abu Dhabi, United Arab Emirates VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes Marriott Hotels.
 
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

Explore our very big world

We welcome you to join our global and diverse family. Whether you’re new to hospitality or a seasoned professional, you can come to us knowing that you will always be appreciated for your natural talents. Your positive energy and people-pleasing mindset are an important part of why our guests stay with us again and again.

Rewards for work, benefits for life

You’ll be supported in and out of the workplace through:

Discounts on hotel rooms, gift shop items, food and beverage
Learning and development opportunities
Recognition programs
Wellbeing programs
Encouraging management
Team-spirited colleagues

The impact you’ll make

You know the finest details of our menu and can’t wait to share your expertise with our guests. When they dine with us, your warm greeting, flawless table settings, and your friendly demeanor do not go unnoticed. No matter the day, you set out to provide each guest with a dining experience that will be remembered long after their stay.

What you’ll be doing

Welcome guests and promptly attend to tables
Serve food and beverages to guests making recommendations if needed
Share your menu knowledge to assist guests with questions and special requests
Record transactions in the MICROS system correctly and timely
Check-in with guests to assure satisfaction with each course and beverage
Clean tables, complete closing duties and re-stock tableware and other supplies

Guest Service Agent wanted at Sheraton hotel – Dubai

Sheraton grand hotel dubai lobby

APPLY HERE

Sheraton grand hotel dubai lobby
Sheraton grand hotel dubai lobby

Job Number 18001XDG
Job Category Rooms and Guest Services Operations
Location Sheraton Grand Hotel, Dubai
 
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Sheraton Grand Hotel, Dubai, United Arab Emirates.

Located at the forefront of Dubai’s most prominent thoroughfare, the Sheraton Grand Hotel seamlessly connects to the heart of the booming business district. Our hotel is just across from the Dubai World Trade Centre and within walking distance of the Dubai Convention Centre. A short drive will take you to DIFC, Dubai Mall, or downtown, and Dubai International Airport (DXB) is 10 kilometers away. Standing 53 stories tall, the hotel comprises 474 guest rooms and suites, as well as 180 one- to three-bedroom serviced apartments. All accommodations span at least 36 square meters. Our expansive conference center boasts meeting rooms with natural illumination and state-of-the-art audiovisual technology. The Sheraton Grand Hotel also offers a Sheraton Club Lounge that has extensive services and exciting 31st-floor views.

POSITION PURPOSE

To provide our guests with an on brand personalized arrival and departure experience as well as ensure guest ledgers are well controlled and effectively contribute in a high GEI loyalty composite through recognition, friendliness, helpfulness and efficiency.

ESSENTIAL FUNCTIONS

· Ensure that services provided are in harmony with our Sheraton core values

· Ensure that our guests receive an on brand personalized experience upon arrival, departure and throughout their stay.

· Ensure smooth and clear communication with all other FO, HK, club and Room service associates.

· Control high balance report on a daily basis.

· Acquire the proper product and service knowledge needed to perform your job properly.

· Ensure that guests’ requests are fulfilled and closed in SG within 15 minutes as average response time.

· Ensure guests’ defects are closed in SG within 15 minutes from the time the complaint was received while ensuring that guests are appropriately compensated and guests are satisfied.

· Use SG to update guests profiles with requests, defects, preferences and any other comments/information acquired during stay

· Be aware of the hotel Fire and Emergency procedures.

· Ensure desk is at all times equipped with functional equipment and stocked with enough stationary and collateral, forms and order them in a timely manner.

· Trouble Shoot and/or assist guests with internet issues.

· Assist the hotel revenue by:

1. Rooms/Suites Upselling.

2. Suggestive selling of the hotel restaurants.

QUALIFICATION STANDARDS

· Should have previous experience in 5 star hotel

· Totally embrace the philosophy of guest and customer service and owns the guests;

· Identify yourself with the hotel’s brand and operating philosophy;

· Possess a warm and friendly demeanor;

· Strive to achieve satisfaction and delight of our customers;

· Is detail oriented;