Telephone Operator wanted by Le Meridien hotel – Fujairah , UAE

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Le Meridien Hotel Fujairah

Job Number 18001QA4
Location Le Méridien Al Aqah Beach Resort, Fujairah, UAE
Start Your Journey With Us
At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We’re looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.

Job Summary
Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider’s customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Call Center Agent wanted by Ritz hotel – Dubai

Ritz Carlton hotel Dubai

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Ritz Carlton hotel Dubai
Ritz Carlton hotel Dubai

Job Number 18001M32
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton, Dubai International Financial Centre, Dubai, United Arab Emirates
Schedule Full-time
Position Type Non-Management/Hourly

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At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
 
Job Summary
Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.

Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider’s customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.

Helpdesk Operator wanted by SERCO – Abu Dhabi

Serco logo

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Serco logo
Serco logo

Key Purpose
To provide a helpful and professional front Helpdesk service in line with Tamkeen and Serco’s requirements in order to maintain a safe, helpful and Hygienic New York University Campus. The post holder will be required to receive, direct and inform callers projecting a professional polite image at all times.

Key Accountabilities
Provide an effective Helpdesk service.
Receive calls to helpdesk and follow agreed procedures for recording, initiating action and response to customer.
Maintain all required records and paperwork are completed in line with Health & Safety, Quality and Serco & Tamkeen policies and procedures.
Follow agreed procedure to activate Helpdesk job processes.
Comply with company policies and procedures and ensure operational changes are implemented for the development of the service.

Liaise with other departments over helpdesk queries.
Wear correct uniform and PPE.
Deal with customer complaints.
Participate as a full member of the team, through supporting and carrying out training, working flexibly as required to cover other members of the team.
Ensure all records are kept accurately and timeously.
Ensure that a high level of service is maintained
To report any Health & Safety hazards around the campus of NYU as per procedures.
Undertake other ad-hoc duties as prescribed by the Team Leader/Manager as within scope, skill and capability.

Knowledge

Use of Switchboard and Helpdesk communication and recording systems
Good Knowledge of English Language
Knowledge of Arabic, Hindi,or Urdu languages an advantage but not essential

Skills

Use of Switchboard equipment
Use of PC Based systems
Use of Computer Aided Facilities Management Systems
Good communication skills
Ability to prioritize tasks as necessary for service delivery
Ability to remain calm whilst providing front line response in event of a major incident
Must have manual dexterity for operating equipment.
May have to deal with abusive or distressed callers
Must have the ability to react quickly and effectively and know when to escalate an issue to the appropriate person.
Good Customer Care skills

Call center associate wanted by ADCB bank – Abu Dhabi

ADCB bank Abu Dhabi logo

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ADCB bank Abu Dhabi logo
ADCB bank Abu Dhabi logo

Expiry Date: 2018/07/29
Ref. JB3805351
Associate – Contact Centre Services

Job Description
Provide Internal and External customers with accurate information regarding ADCB products.
Handle Telephonic enquiries and cross-selling of ADCB Retail Banking products.
Provide correct information to all customers regarding their accounts, credit cards, loans etc.
Answer customer queries and resolve simple complaints immediately.
Initiate outbound calls when required and adhere to call scripting.
Cross sell various retail banking products and generate leads
Capture complaints and forwarded them to InterAct Team.
Customer-centric, focused and answer customer queries with confidence
Maximize returns and minimize risk and enhance relationships for the bank.
Produce high quality calls and continuous follow up that leads to complete customer satisfaction.

Communicate well and provide feedback for both internal and external customers for improvement of services or process.
Contributes to the overall success of the unit and generate ideas that can be implemented to enhance productivity.
Be able to adhere to internal departmental policies and meet job requirements as set in the JO
Answer customer queries for all products
Activate and block Debit Cards and Credit Cards for customers
Provide customers with information about their balances for their account, loans, credit cards etc
Capture customer complaints effectively and forward them to InterAct Team.
Record customer requests and ensure that they are processed within the stipulated TAT.
Cross sell all the bank products to customers and generate leads.
Inform customers and migrate them to IVR, Internet Banking or SMS Mobile Banking with a view to reduce the number of calls.

Skills
High School or Diploma Holder. University Graduate Preferable.

Experience in a Customer Service Environment / Call Centre is preferable.

Arabic speakers preferred.

Freshers with excellent communication skills.

Internship Opportunities from Dubai Silicon Oasis Authority

Dubai Silicon Oasis Authority

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Dubai Silicon Oasis Authority
Dubai Silicon Oasis Authority

Posted Date: May 10, 2018
Expiry Date: Unlimited
Ref. JB3798670
Internship Opportunities
Mentioned below are the different internship opportunities offered by DSOA as of now;

Digital Marketing Intern
Maintenance and enhancement of the website. This includes content updates, creation and design of new section and elements, adding new functionalities (through integration of 3rd party plugins/services; no own development or coding).
To undertake a research project, reviewing the current event registration, attendance, invitation and survey systems. Evaluate if better systems can be implemented to automate & streamline process.
To review our current Mailchimp use for optimized automation with a review of the current design style and possible upgrade.
To assist with onboarding mentors and mentees to the Union platform and review this platform’s other uses.
To review the community portal and implement ways to drive more traffic to this medium.
Working on new IT-related initiatives and projects for Dtec.
Finance Intern

Knowledge of accounts payable and accounts receivable
Computing skills, including the ability to operate computerized accounting, spreadsheet and word-processing programs
Accuracy and efficiency when completing data entry tasks
Attention to detail and an eye for a high level of accuracy
Adminstration Intern

Attend the visitor/contractors & clients and guide them to respective staff.
Monitor & track incoming & outgoing documents/email communications, Responds to inquiries and complaints from clients.
Update document technical Service Requests in the system, carry out office-based work (e.g. DP, COS, Rate service request, MSD system, stationery requests, etc.).
Follow up pending works and seek approval from Line Manager.
Government Services

Assist in handling & resolving customer problems..
Handling customers applications.
Collection of documents from customers.
Operating the system to apply or rectify customers applications.
Human Resources Intern

To send out communications to other departments in regards of Talent Acquisition,
Meeting with departmental representatives to discuss issues in regards of the internship or other aspects of Talent Acquisition.
Assisting departments with their recruitment needs through liaison with agencies/ advertisers
Coordinating prospective candidates and employees to facilitate interviewing schedule.
Participating in the collection of feedback in regards of various activities preformed within Talent Acquisition.
Assisting with the production and implementation of HR policies and procedures
Responding to other ad-hoc queries from other personnel in the company
Assistant Sale Intern

Administration skills.
Computer skills including working knowledge or Word, Excel & PowerPoint.
Good telephonic manner.
Good business command of English language (writing, reading and verbal), Arabic would be considered an advantage.
Customer service skills.
Helpdesk Support Intern

Manage / monitor day to day facilities management help desk system
Manage and control Document management for client request,
Follow up with service providers regarding open request
ICT Intern

All the employees, contractors, consultants, temporary, and other workers shall adhere to the acceptable usage of facilities that are owned or leased by the DSOA such as work stations, Email and Internet provided to the
Skills
Excellent command in English and Arabic.
Time Management
Research and Analysis
Critical thinking
Technical Proficiency (Mircorsoft Office 365)

Helpdesk Operator wanted by SERCO in Al Ain UAE

Serco logo

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Serco logo
Serco logo

Career Opportunities: Helpdesk Operator – Subject to Contract Award (48711)
Req ID 48711 – Posted 08/05/2018 – United Arab Emirates – Al Ain – HR Professionals – Full Time
Helpdesk Operator (Subject to Contract Award) – Success Profile
Reporting to: Site Services Manager
Division / Function: SME / IFS
Base location: Al Ain

The purpose of the job is to respond to the requests directed to the Helpdesk and monitor and control the daily operations of the building and to record any system anomalies via the CAFM (Computer Aided Facilities Management) fault recording system for remedial repair and planned preventive maintenance.

This role delivers client service by taking inbound calls, receiving email requests received in adherence to procedural, productivity and quality standards. The incumbent is individually accountable for achieving results through own efforts.

Structure and reporting relationship

Reports to the Site Services Manager.

Based on the specific requirement of the role

Key accountabilities

Attend to calls and requests directed through the switchboard, radio system and/or email (24 hours / 7 days per week) relating to the properties.
Answer calls within the agreed KPI (Key Performance Indicator).
Fast and efficient handling of queries with clients.
To priorities calls in accordance with procedure.
Record tenant and system fault requests on the CAFM system accurately.
Assign, generate and schedule job cards for technicians and building managers.
Communication with site management and staff relating to calls/emails received.
Follow-up with clients/tenants and technicians re job cards issued.
Fast and efficient handling of queries with tenants/clients.

 

 

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