Job Summary: This position requires a highly motivated professional who is responsible for ensuring that guests/clients are satisfied and happy with treatments and the entire services offered by the Spa-department
Duties and Responsibilities
Provide services such as shampooing, massaging and treating the scalp, cutting, colouring and hair styling hair.
Give advanced treatments such as Manicure and Pedicure, Waxing, Eyebrow-Threading and Colouring.
With thorough consultation, analyse client’s hair and other physical features to determine and recommend hairstyles and other services.
Keep work areas clean and tool sanitized at all times.
Schedule client appointments and maintain client records in coordination with the receptionist
Answer telephone calls and enquiries.
Maintain a clean and neat business like appearance using a high standard of personal hygiene at all times.
Answer questions and enquiries from guests, and handle routine problems.
Handle emergencies that arise when Salon management is not around, notifying appropriate personnel
Perform other related clerical tasks as required.
Assist in general maintenance of the Salon.
Provide superior service to our customers (internal and external) at all times.
Be aware of treatments and services offered and any promotions that may be on offer at the time assigned.