Job Number 180012UL
Job Category Rooms and Guest Services Operations
Location Lapita, Dubai Parks and Resorts, Autograph Collection, Dubai, UAE
Position Type Non-Management/Hourly
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Lapita is a Polynesian themed hotel, located in the heart of Dubai Parks and Resorts. A hotel which is dedicated to families and friends who want to stay close to all the activities that the theme parks will be offering. With 504 rooms, including 60 suites and 3 villas, Lapita is the perfect relaxation point after a day of adventures and fun. Part of Marriott’s Autograph Collection this amazing hotel offers five food and beverage outlets, two outdoor pools and a lazy river, a spa and health club, Luna & Nova Kids & Teens Club as well as meeting and event facilities. The hotel’s name was inspired by the pre-historic Pacific Ocean people and their journey and settlement into the Islands ( the Lapita movement ). The design draws its inspiration from the exotic Polynesian tropical landscapes, featuring Polynesian flowers, lagoon-style pools, and themed activities.
Marriott’s Autograph Collection features a select group of upscale and luxury independent partner hotels, each with its own distinct personality, experience, style and features. Located in major cities and desirable destinations around the world, Autograph guests favor hotel stays that reflect their own unique and personal styles. Be a part of our team and deliver an innovative guest experiences that resists predictability.
Process all guest registration and all reservations according to the standards. Communicate all hotel information as well as local area information to guests.
Having an experience in similar position for at least 2 years with a great deal interpersonal skills and good level in of physical fitness.
Skills and Knowledge
Strong Communication skills (verbal, listening, writing)
Pro-active and reliable
Able to work alone and within a team
PMS knowledge, Guestware, Microsoft office and other operating systems.
Outgoing personality and outstanding guest service skills.
Welcome all guests with a smile and maintain a professional approach at all times.
Be knowledgeable about daily hotel operations, check daily event sheet , bulletin boards and be up to date with all changes, new procedure and events.
Have knowledge of hotel rates, package and discounts.
Attend the shift briefing, daily 15 minutes training and front office monthly meeting.
Be flexible according to the business needs.
Be fully aware of hotel credit policy and procedures and ensure that it’s adhered at all time.
Be knowledgeable and promote the Marriott rewards program.
Keep yourself informed with all VIP arrivals.