Front Desk Agent wanted at Lapita resort hotel – Dubai

Lapita Hotel Dubai

APPLY HERE

Lapita Hotel Dubai
Lapita Hotel Dubai

Job Number 180012UL
Job Category Rooms and Guest Services Operations
Location Lapita, Dubai Parks and Resorts, Autograph Collection, Dubai, UAE
 
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Lapita is a Polynesian themed hotel, located in the heart of Dubai Parks and Resorts. A hotel which is dedicated to families and friends who want to stay close to all the activities that the theme parks will be offering. With 504 rooms, including 60 suites and 3 villas, Lapita is the perfect relaxation point after a day of adventures and fun. Part of Marriott’s Autograph Collection this amazing hotel offers five food and beverage outlets, two outdoor pools and a lazy river, a spa and health club, Luna & Nova Kids & Teens Club as well as meeting and event facilities. The hotel’s name was inspired by the pre-historic Pacific Ocean people and their journey and settlement into the Islands ( the Lapita movement ). The design draws its inspiration from the exotic Polynesian tropical landscapes, featuring Polynesian flowers, lagoon-style pools, and themed activities.

Marriott’s Autograph Collection features a select group of upscale and luxury independent partner hotels, each with its own distinct personality, experience, style and features. Located in major cities and desirable destinations around the world, Autograph guests favor hotel stays that reflect their own unique and personal styles. Be a part of our team and deliver an innovative guest experiences that resists predictability.

Job Summary
Process all guest registration and all reservations according to the standards. Communicate all hotel information as well as local area information to guests.

Experience
Having an experience in similar position for at least 2 years with a great deal interpersonal skills and good level in of physical fitness.
Skills and Knowledge
Strong Communication skills (verbal, listening, writing)
Innovative
Pro-active and reliable
Able to work alone and within a team
PMS knowledge, Guestware, Microsoft office and other operating systems.
Outgoing personality and outstanding guest service skills.
Specific Duties
Welcome all guests with a smile and maintain a professional approach at all times.
Be knowledgeable about daily hotel operations, check daily event sheet , bulletin boards and be up to date with all changes, new procedure and events.
Have knowledge of hotel rates, package and discounts.
Attend the shift briefing, daily 15 minutes training and front office monthly meeting.
Be flexible according to the business needs.
Be fully aware of hotel credit policy and procedures and ensure that it’s adhered at all time.
Be knowledgeable and promote the Marriott rewards program.
Keep yourself informed with all VIP arrivals.

Bellman/ Concierge wanted at Westin hotel – Abu Dhabi

westin hotel abu dhabi

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westin hotel abu dhabi
westin hotel abu dhabi

Job Number 18002AWK
Job Category Rooms and Guest Services Operations
Location The Westin Abu Dhabi Golf Resort & Spa, Abu Dhabi
 
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

Job Summary

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests. Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.

Waiter / Waitress wanted at Amwaj Rotana – Dubai

Amwaj Rotana hotel Jumeirah Beach

APPLY HERE

Amwaj Rotana hotel Jumeirah Beach
Amwaj Rotana hotel Jumeirah Beach

Ref. JB3809500
Food & Beverage – Waiter / Waitress
Amwaj Rotana – Jumeirah Beach Residence
 
Job Description
We’re currently looking for young, dynamic, self motivated Food & Beverage professionals who want to move their careers forward.

As a Waiter / Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as:
 
• Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel

• Greet and seat customers and serve them in a professional, discreet and personalized way

• Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests

• Consistently monitor quality of food & beverage being served

• Practice good customer relations and attend to customer complaints / queries satisfactorily

• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment

• Responsible for all service preparations before, during and after the service (mis-en-place & mis-en-scene)

• Ensure minimum wastage, breakage and spoilage

• Actively use up selling techniques to exceed guest expectations and increase revenue

Skills
Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality or a vocational training in food & beverage with previous experiences as a Waiter / Waitress in a high volume restaurant. A good command of English and additional skills, like guest service and interpersonal are essentials.

Knowledge & Competencies

The ideal candidate will be hands-on with a true passion for people and service along with a positive and pleasant attitude. You will thrive working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies:

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Adaptability

Teamwork

Club Rotana Waitress wanted at Al Bandar Rotana – Dubai

Al Bandar Rotana hotel Dubai

APPLY HERE

Al Bandar Rotana hotel Dubai
Al Bandar Rotana hotel Dubai

Expiry Date: 2018/10/14
Ref. JB3829306
 
Front Office – Club Rotana Waitress
Al Bandar Rotana

Job Description
We’re currently looking for young, dynamic, self motivated Food & Beverage/ Front Office professionals who want to move their careers forward.
 
As Club Rotana Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as:

Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel
Greet and seat customers and serve them in a professional, discreet and personalized way
Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests
Consistently monitor quality of food & beverage being served
Practice good customer relations and attend to customer complaints / queries satisfactorily
Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment
Responsible for all service preparations before, during and after the service (mis-en-place & mis-en-scene)
Ensure minimum wastage, breakage and spoilage
Actively use up selling techniques to exceed guest expectations and increase revenue
Skills
Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality or a vocational training in food & beverage with previous experiences as a Waiter / Waitress in a high volume restaurant. A good command of English and additional skills, like guest service and interpersonal are essentials.

Knowledge & Competencies

The ideal candidate will be hands-on with a true passion for people and service along with a positive and pleasant attitude. You will thrive working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies:

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Adaptability

Teamwork

Waiter wanted at Four points hotel – Dubai

Four points Sheraton hotel Dubai

APPLY HERE

Four points Sheraton hotel Dubai
Four points Sheraton hotel Dubai

Job Number 18001M5Z
Job Category Food and Beverage & Culinary
Location Four Points by Sheraton Bur Dubai, Dubai, UAE
 
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when you’re global, you can experience the local. Designed for the independent traveler seeking balance, there’s Four Points.
 
Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist. Set up, stock, and maintain work areas. Inspect the cleanliness and presentation of all china, glass, and silver prior to use. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information; protect company assets. Support all co-workers and treat them with dignity and respect. Support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time or for an entire work shift. Read and visually verify information in a variety of formats (e. g., small print). Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move over sloping, uneven, or slippery surfaces and steps. Move up and down stairs and/or service ramps. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Perform other reasonable job duties as requested by Supervisors.

Front Desk Agent wanted at Ritz hotel – RAK, UAE

ritz carlton hotel Ras Al Khaimah UAE

APPLY HERE

ritz carlton hotel Ras Al Khaimah UAE
ritz carlton hotel Ras Al Khaimah UAE

Job Number 1800282V
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton Ras Al Khaimah, Al Wadi Desert, Ras al Khaimah, UAE
 
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
 

Job Summary

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests’ personal checks and traveler’s checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Assistant Chief Concierge wanted at Marriott hotel – Dubai

Marriott Marquis Hotel Dubai

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Marriott Marquis Hotel Dubai
Marriott Marquis Hotel Dubai

Job Number 180029W7
Job Category Rooms and Guest Services Operations
Location JW Marriott Marquis Hotel Dubai
 
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
 
JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

JOB SUMMARY
Assist in overseeing all concierge operations with a focus on ensuring that the highest levels of hospitality and service are provided. Represents concierge department in resolving any guest or hotel related situation. Manages the flow of questions and directs guests within the lobby. Serves as assistant to chief concierge and handles the tracking of flawless service for guest. Assists in managing the day to day operations of the Concierge team.

SCOPE / BUSINESS CONTEXT
A Full Time position based at JW Marriott Marquis Dubai.
Number of Direct Reports – 76
Titles of Direct Reports – Bellman, Doorman, Concierge Agents.
CANDIDATE PROFILE
Experience:
Previous experience in similar or supervisory role and preferred Les Clefs d’Or Member.
Skills and Knowledge
Previous experience of Concierge Management, Developing and Building Teams, Opera ,Supervising Associates of more than 30 team members .
Communicating with Peers, or Subordinates in providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
Education or Certification
Higher secondary and above, Basic Computer skills, Typing speed of 40 words per minute.
SPECIFIC DUTIES
The following are specific responsibilities and contributions critical to the successful performance of the position:

Responsible for providing hands on leadership support to the Chief Concierge by following all instructions and guidelines set towards the success of the department.
Ensures robust Arrival Experience & Elite / VIP Guest Recognition plans are in place to drive strong Guest Experience scores.
Serves as an immediate assistance to the chief concierge in achieving and driving guest satisfaction goals.
Responsible for ensuring keen focus on Guest Satisfaction with Resolution Scores by working with related areas to ensure guest issues are reported when they occur and addressed by senior team members prior to guest departure.
Maintains a strong working relationship with all departments to support hotel operations and goals and to expedite the resolution of any problems that may arise through the general operation of the hotel.
Manages the flow of operation at the front drive in assisting the valet and doorman.
Demonstrating Leadership, Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Communicating Information timely in being able to Inform and/or updating the peers and the subordinates on relevant information in a timely manner.
Ensures compliance with all policies, standards and procedures.
Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met within all areas of concierge.
Observes service behaviours of associates and ensures that all uniformed associates are properly attired and groomed, each wearing a nametag and appropriate brand standards
Understands and follows all call in procedure for all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
Participates as needed in the investigation of associate and guest accidents.
Understands and complies with loss prevention policies and procedures.
Supervises & assists all areas of the concierge under minimum supervision.
Serves as a leader in displaying outstanding hospitality skills.
Sets a positive example for concierge.
Empowers associates to provide excellent customer service.
Observes service behaviours of associates and provides feedback to individuals.
Conducts monthly job chats, half yearly and yearly performance management along with the chief concierge.
Maintains high visibility in public areas during peak times.
Consults and Conducts leadership performance Reviews for all direct Reports both midyear and Year End.
Provides immediate assistance to guests as requested.
Maintains a track of guest service engagement.
Reviews comment cards and guest satisfaction results with associates.
Leads by example for training and role plays for all guest related interactions.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Be able to perform any additional scope of duties if requested by the Management.

Recreation Receptionist wanted at Saadiyat Rotana hotel – Abu Dhabi

Saadiyat Rotana Hotel Abu Dhabi

APPLY HERE

Saadiyat Rotana Hotel Abu Dhabi
Saadiyat Rotana Hotel Abu Dhabi

Ref. JB3827058
Recreation – Recreation Receptionist
Saadiyat Rotana Resort & Villas
 
Job Description
We are currently looking for young, dynamic, self motivated female Recreation professionals who want to move their careers forward.

As a Recreation Receptionist you are responsible to ensure that all health club reception responsibilities are carried out in an efficient and timely manner, whereby your role will include key responsibilities such as:
 
•Oversee all reservations, payment and tracking procedures, established for the pool, beach and recreation facilities as required
 
•Create a warm welcome and a friendly atmosphere

•Issue and retrieve locker keys and towels before and after use

•Promote all classes, activities and services that are offered within the club

•Post charges in micros that may incurred by guests and members and carry out correct accounting procedures

•Assist the Fitness Instructor in ensuring that all members and guests follow safety procedures, rules and regulations

•Periodically check on the cleanliness and order of the locker facilities

•Ensure all the reception area is tidy and clean and that all materials e.g. towels, newspapers, magazines and advertising material is readily available

•Encourage sales through full product and price knowledge of offered and available facilities.

Skills
Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality with previous work experiences within a hotel. Good written and verbal English communication skills and strong interpersonal abilities are essentials. Computer skills are an advantage.

Front Office Leader wanted at Cove rotana hotel – RAK, UAE

Cove rotana hotel RAK UAE

APPLY HERE

Cove rotana hotel RAK UAE
Cove rotana hotel RAK UAE

Expiry Date: 2018/10/07
Ref. JB3826999
 
Front Office – Team Leader – Guest Services
The Cove Rotana Resort

Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
As a Team Leader – Guest Services you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience whereby your role will include key responsibilities such as:

•Extend personal service and attention to all guests, with particular emphasis on Club Rotana and VIP Guests

•Prepare and coordinate the distribution of guest amenities, welcome letters and fruit setups for VIPs and long-stay guests

•Maintain an up to date knowledge of the hotel and local services, supply information and respond to guest queries and promote inter-hotel sales and in-house facilities

•Maintain and update guest history profiles through the Opera guest profile system

•Review and prepare next day’s arrival reports for VIPs and those accorded special status, ensuring that these are highlighted to the management and necessary related functions are activated

•Block rooms ensuring allocation, according to guest expectations, utilizing guest history and communicates with all related departments to create awareness of any special requirements

•Give courtesy calls and complete the daily call log as per established guidelines.

Skills
Education, Qualifications & Experiences

You should ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literate and knowledge of Opera will be highly regarded.

Restaurant Artisan wanted at Morimoto restaurant – Dubai

Morimoto restaurant Le Meridien hotel Dubai

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Morimoto restaurant Le Meridien hotel Dubai
Morimoto restaurant Le Meridien hotel Dubai

Job Number 18000TH2
Job Category Food and Beverage & Culinary
Location Renaissance Downtown Hotel, Dubai UAE
 
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask “why” when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place. You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it’s a place to discover, a place in the world with style like yours. That’s why we’re not just looking for anyone. We’re looking for someone like you.

Explore our very big world

We welcome you to join our global and diverse family. Whether you’re new to hospitality or a seasoned professional, you can come to us knowing that you will always be appreciated for your natural talents. Your positive energy and people-pleasing mindset are an important part of why our guests stay with us again and again.

Rewards for work, benefits for life

You’ll be supported in and out of the workplace through:

Discounts on hotel rooms, gift shop items, food and beverage
Learning and development opportunities
Recognition programs
Wellbeing programs
Encouraging management
Team-spirited colleagues

The impact you’ll make

You know the finest details of our menu and can’t wait to share your expertise with our guests. When they dine with us, your warm greeting, flawless table settings, and your friendly demeanor do not go unnoticed. No matter the day, you set out to provide each guest with a dining experience that will be remembered long after their stay.

Waiter/ Waitress wanted at Lapita resort hotel – Dubai

Lapita Hotel Dubai

APPLY HERE

Lapita Hotel Dubai
Lapita Hotel Dubai

Job Number 180026QX
Job Category Food and Beverage & Culinary
Location Lapita, Dubai Parks and Resorts Dubai, UAE
 
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Lapita is a Polynesian themed hotel, located in the heart of Dubai Parks and Resorts. A hotel which is dedicated to families and friends who want to stay close to all the activities that the theme parks will be offering. With 504 rooms, including 60 suites and 3 villas, Lapita is the perfect relaxation point after a day of adventures and fun. Part of Marriott’s Autograph Collection this amazing hotel offers five food and beverage outlets, two outdoor pools and a lazy river, a spa and health club, Luna & Nova Kids & Teens Club as well as meeting and event facilities. The hotel’s name was inspired by the pre-historic Pacific Ocean people and their journey and settlement into the Islands ( the Lapita movement ). The design draws its inspiration from the exotic Polynesian tropical landscapes, featuring Polynesian flowers, lagoon-style pools, and themed activities.

Marriott’s Autograph Collection features a select group of upscale and luxury independent partner hotels, each with its own distinct personality, experience, style and features. Located in major cities and desirable destinations around the world, Autograph guests favor hotel stays that reflect their own unique and personal styles. Be a part of our team and deliver an innovative guest experiences that resists predictability.

Explore our very big world
We welcome you to join our global and diverse family. Whether you’re new to hospitality or a seasoned professional, you can come to us knowing that you will always be appreciated for your natural talents. Your positive energy and people-pleasing mindset are an important part of why our guests stay with us again and again.

Rewards for work, benefits for life
You’ll be supported in and out of the workplace through:
Discounts on hotel rooms, gift shop items, food and beverage
Learning and development opportunities
Recognition programs
Wellbeing programs
Encouraging management
Team-spirited colleagues
The impact you’ll make
You know the finest details of our menu and can’t wait to share your expertise with our guests. When they dine with us, your warm greeting, flawless table settings, and your friendly demeanor do not go unnoticed. No matter the day, you set out to provide each guest with a dining experience that will be remembered long after their stay.

What you’ll be doing
Welcome guests and promptly attend to tables
Serve food and beverages to guests making recommendations if needed
Share your menu knowledge to assist guests with questions and special requests
Record transactions in the MICROS system correctly and timely
Check-in with guests to assure satisfaction with each course and beverage
Clean tables, complete closing duties and re-stock tableware and other supplies

Lobby Ambassador wanted at Park rotana hotel – Abu Dhabi

Park Rotana hotel Abu Dhabi

APPLY HERE

Park Rotana hotel Abu Dhabi
Park Rotana hotel Abu Dhabi

Expiry Date: 2018/09/29
Ref. JB3823574
 
Front Office – Lobby Ambassador
Park Rotana

Job Description
We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.
 
As a Lobby Ambassador you are responsible to receive and give a warm welcome to our guests, providing an efficient and courteous approach at all times and your role will include key responsibilities such as:
 
• Offer consistently professional, friendly, warm and engaging service
 
• Be available for Guests at all times as a point of contact

• Actively represent all standards of the Arabian Cultural Connection program, and interact with guests using the coffee and dates station

• Plays vital part in the Rotana Service Distinction program, by welcoming guests upon arrival to the hotel main door, escorting guests to check-in point, attending to guests on queue, greeting guests on their way to breakfast and inquire about their satisfaction, and bidding farewell to departing guests at the hotel main door

• Use the Tablet Registration tool to register guests on queue while waiting for their turn to check-in at the Front Desk

• Extend personal service and attention to all Guests, with particular emphasis to Club Rotana, VIP Guests, and Rotana Rewards Guests

• Proactively meet arriving guests at the main entrance and once they exit their transportation

• Seeks out revenue opportunities such as taking restaurant reservations, sales leads etc.

• Maintains and promotes up to date knowledge of the hotel and local services and supply information and respond to Guest queries

• Deal promptly, efficiently and pleasantly with any queries

• Be aware of all special offers, promotions, and packages at the hotel to promote to guests

Skills
Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality with previous experiences in the Front Office Department within a hotel. You must deal in a polite and sophisticated manner and have an excellent command of the English language, both spoken and written. Multiple language ability is considered as additional advantage.

Waiter / Waitress wanted at Media rotana hotel – Dubai

Hotel Media Rotana Dubai

APPLY HERE

Hotel Media Rotana Dubai
Hotel Media Rotana Dubai

Expiry Date: 2018/09/29
Ref. JB3807884
 
Food & Beverage – Waiter / Waitress
Media Rotana

Job Description
We’re currently looking for young, dynamic, self motivated Food & Beverage professionals who want to move their careers forward.
 
As a Waiter / Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as:
 
• Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel
 
• Greet and seat customers and serve them in a professional, discreet and personalized way

• Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests

• Consistently monitor quality of food & beverage being served

• Practice good customer relations and attend to customer complaints / queries satisfactorily

• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment

• Responsible for all service preparations before, during and after the service (mis-en-place & mis-en-scene)

• Ensure minimum wastage, breakage and spoilage• Actively use up selling techniques to exceed guest expectations and increase revenue

Skills
Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality or a vocational training in food & beverage with previous experiences as a Waiter / Waitress in a high volume restaurant. A good command of English and additional skills, like guest service and interpersonal are essentials.

Valet Parker wanted at Sheraton resort hotel – Sharjah

sheraton resort hotel sharjah beach uae

APPLY HERE

sheraton resort hotel sharjah beach uae
sheraton resort hotel sharjah beach uae

Job Number 180024GG
Job Category Rooms and Guest Services Operations
Location Sheraton Sharjah Beach Resort & Spa, Sharjah
 
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Job Summary

Open doors and assist guests/visitors entering and leaving property. Monitor and direct personal and commercial vehicle traffic on property, including guest vehicles, taxi cabs, limousines, and buses, to ensure vehicles are legally parked and to maintain a smooth and efficient flow of traffic. Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Monitor and maintain safety, security, and cleanliness of parking areas/levels, and report any vehicles/safety hazards, unauthorized personnel, or potential security problems to the manager/supervisor. Maintain security of vehicles and vehicle keys. Communicate parking procedures to guests/visitors.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Waiter/Waitress wanted at Ritz hotel – Abu Dhabi

ritz carlton hotel abu dhabi

APPLY HERE

ritz carlton hotel abu dhabi
ritz carlton hotel abu dhabi

Job Number 180024A9
Job Category Food and Beverage & Culinary
Location The Ritz-Carlton Abu Dhabi, Grand Canal, Abu Dhabi
 
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
 
We welcome you to join our global and diverse family. Whether you’re new to hospitality or a seasoned professional, you can come to us knowing that you will always be appreciated for your natural talents. Your positive energy and people-pleasing mindset are an important part of why our guests stay with us again and again.

Rewards for work, benefits for life

You’ll be supported in and out of the workplace through:

Discounts on hotel rooms, gift shop items, food and beverage
Learning and development opportunities
Recognition programs
Wellbeing programs
Encouraging management
Team-spirited colleagues

The impact you’ll make

You know the finest details of our menu and can’t wait to share your expertise with our guests. When they dine with us, your warm greeting, flawless table settings, and your friendly demeanor do not go unnoticed. No matter the day, you set out to provide each guest with a dining experience that will be remembered long after their stay.

What you’ll be doing

Welcome guests and promptly attend to tables
Serve food and beverages to guests making recommendations if needed
Share your menu knowledge to assist guests with questions and special requests
Record transactions in the MICROS system correctly and timely
Check-in with guests to assure satisfaction with each course and beverage
Clean tables, complete closing duties and re-stock tablew

Bartender wanted at Beach rotana hotel – Abu Dhabi

beach rotana hotel abu dhabi

APPLY HERE

beach rotana hotel abu dhabi
beach rotana hotel abu dhabi

Expiry Date: 2018/09/27
Ref. JB3822765
 
Food & Beverage – Bartender
Beach Rotana

Job Description
We are currently looking for young, dynamic, self motivated Food & Beverage professionals who want to move their careers forward.
 
As a Bartender you are responsible to provide the highest level of hospitality when preparing and providing beverages and your role will include key responsibilities such as:
 
Perform all necessary tasks to service beverages according to the standard of performance manual of the Hotel
Achieve total Guest satisfaction and organizational profitability through effective utilization of all resources

Delight the Guest by offering trend setting and innovative products and services and contribute to sales activities and assist in maximizing revenue
Set up the bar and prepare all mise-en-place for service
Clean the bar and all equipment to the required standards and maintain this cleanliness throughout service
Extend prompt services to all Guests and treat Guests and colleagues in a polite and courteous manner
Skills
Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality or a vocational training in food & beverage and a minimum of one year experience in Bar Operations. Excellent command of English and additional skills, like guest service and interpersonal are essentials. Flamboyant and bar tending skills coupled with thorough knowledge about all types of wines, liquor and cocktails are a definite plus and at least slightly expected.

Head Bartender wanted at Saadiyat Rotana Resort – Abu Dhabi

Saadiyat Rotana Hotel Abu Dhabi

APPLY HERE

Saadiyat Rotana Hotel Abu Dhabi
Saadiyat Rotana Hotel Abu Dhabi

Ref. JB3822867
Food & Beverage – Head Bartender
Saadiyat Rotana Resort & Villas
 
Job Description
We are currently looking for young, dynamic, self motivated Food & Beverage professionals who want to move their careers forward.

As a Head Bartender you are responsible to provide the highest level of hospitality when preparing and providing beverages and your role will include key responsibilities such as:
 
•Perform all necessary tasks to service beverages according to the standard of performance manual of the hotel
 
•Conduct weekly training sessions on beverage pouring practice, cocktail mixing, bottle flaring and up-selling

•Achieve total guest satisfaction and organizational profitability through effective utilization of all resources

•Work towards the timely set up of the bar areas and the completion of all mise en place works, in line with the opening hours

•Delight the guest by offering trend setting and innovative products and services, contribute to sales activities and assist in maximizing revenue

•Prepare Store requisitions and Bar requisitions

•Handle guest complaints directly or refer them to the Bar Manager

•Extend prompt services to all guests and treat guests and colleagues in a courteous manner.

Skills
Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality or a vocational training in food & beverage and a minimum of two years experience in Bar Operations. Excellent command of English and additional skills, like guest service and interpersonal are essentials. Flamboyant and bar tending skills coupled with thorough knowledge about all types of wines, liquor and cocktails are an advantage. Previous experiences in minor leadership and supervisory roles are a definite plus.

Spa Receptionist wanted at Fujairah Rotana resort – Dubai

Rotana hotel and spa Fujairah logo

APPLY HERE

Rotana hotel and spa Fujairah logo
Rotana hotel and spa Fujairah

Expiry Date: 2018/09/27
Ref. JB3822881
 
Spa – Spa Receptionist
Fujairah Rotana Resort & Spa – Al Aqah Beach

Job Description
We are currently looking for young, dynamic, self motivated female Spa professionals who want to move their careers forward.
 
As a Spa Receptionist you are responsible to ensure that all Spa reception responsibilities are carried out in an efficient and timely manner, whereby your role will include key responsibilities such as:
 
•Oversee all reservations, payment and tracking procedures, established for the Spa facilities as required

•Create a warm welcome and a friendly atmosphere

•Issue and retrieve locker keys and towels before and after use

•Promote all activities and services that are offered within the Spa

•Post charges in micros that may incurred by guests and carry out correct accounting procedures

•Periodically check on the cleanliness and order of the locker facilities

•Ensure all the reception area is tidy and clean and that all materials e.g. towels, newspapers, magazines and advertising material is readily available

•Encourage sales through full product and price knowledge of offered and available facilities.

Skills
Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality with previous work experiences within a hotel. Good written and verbal English communication skills and strong interpersonal abilities are essentials. Computer skills are an advantage.

Bartender wanted at Towers Rotana hotel – Dubai

Towers rotana hotel Dubai

APPLY HERE

Towers rotana hotel Dubai
Towers rotana hotel Dubai

Expiry Date: 2018/09/27
Ref. JB3822913
Food & Beverage – Bartender
Towers Rotana

Job Description
We are currently looking for young, dynamic, self motivated Food & Beverage professionals who want to move their careers forward.
 
As a Bartender you are responsible to provide the highest level of hospitality when preparing and providing beverages and your role will include key responsibilities such as:
 
•Perform all necessary tasks to service beverages according to the standard of performance manual of the hotel

•Achieve total guest satisfaction and organizational profitability through effective utilization of all resources

•Delight the guest by offering trend setting and innovative products and services and contribute to sales activities and assist in maximizing revenue

•Set up the bar and prepare all mise-en-place for service

•Clean the bar and all equipment to the required standards and maintain this cleanliness throughout service

•Extend prompt services to all guests and treat guests and colleagues in a polite and courteous manner.

Skills
Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality or a vocational training in food & beverage and a minimum of one year experience in Bar Operations. Excellent command of English and additional skills, like guest service and interpersonal are essentials. Flamboyant and bar tending skills coupled with thorough knowledge about all types of wines, liquor and cocktails are a definite plus and at least slightly expected.

Waiter / Waitress wanted at Towers Rotana hotel – Dubai

Towers rotana hotel Dubai

APPLY HERE

Towers rotana hotel Dubai
Towers rotana hotel Dubai

Expiry Date: 2018/09/16
Ref. JB3819052
Food & Beverage – Waiter / Waitress
Towers Rotana

Job Description
We’re currently looking for young, dynamic, self motivated Food & Beverage professionals who want to move their careers forward.
 
As a Waiter / Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as:
• Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel

• Greet and seat customers and serve them in a professional, discreet and personalized way

• Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests

• Consistently monitor quality of food & beverage being served

• Practice good customer relations and attend to customer complaints / queries satisfactorily

• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment

• Responsible for all service preparations before, during and after the service (mis-en-place & mis-en-scene)

• Ensure minimum wastage, breakage and spoilage

• Actively use up selling techniques to exceed guest expectations and increase revenue

Skills
Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality or a vocational training in food & beverage with previous experiences as a Waiter / Waitress in a high volume restaurant. A good command of English and additional skills, like guest service and interpersonal are essentials.

Waiter / Waitress wanted at Jumeirah Rotana hotel – Dubai

Jumeirah Rotana Hotel Dubai

APPLY HERE

Jumeirah Rotana Hotel Dubai
Jumeirah Rotana Hotel Dubai
Expiry Date: 2018/09/27
Ref. JB3804692
Food & Beverage – Waiter / Waitress
Jumeira Rotana
Job Description
We’re currently looking for young, dynamic, self motivated Food & Beverage professionals who want to move their careers forward.

As a Waiter / Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as:
 
• Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel

• Greet and seat customers and serve them in a professional, discreet and personalized way

• Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests

• Consistently monitor quality of food & beverage being served

• Practice good customer relations and attend to customer complaints / queries satisfactorily

• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment

• Responsible for all service preparations before, during and after the service (mis-en-place & mis-en-scene)

• Ensure minimum wastage, breakage and spoilage

• Actively use up selling techniques to exceed guest expectations and increase revenue

Skills
Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality or a vocational training in food & beverage with previous experiences as a Waiter / Waitress in a high volume restaurant. A good command of English and additional skills, like guest service and interpersonal are essentials.

Bartender wanted at Amwaj Rotana hotel – Jumeirah, Dubai

Amwaj Rotana hotel Jumeirah Beach

APPLY HERE

Amwaj Rotana hotel Jumeirah Beach
Amwaj Rotana hotel Jumeirah Beach

Expiry Date: 2018/09/27
Ref. JB3822984
Food & Beverage – Bartender
Amwaj Rotana – Jumeirah Beach Residence

Job Description
We are currently looking for young, dynamic, self motivated Food & Beverage professionals who want to move their careers forward.
 
As a Bartender you are responsible to provide the highest level of hospitality when preparing and providing beverages and your role will include key responsibilities such as:

•Perform all necessary tasks to service beverages according to the standard of performance manual of the hotel

•Achieve total guest satisfaction and organizational profitability through effective utilization of all resources

•Delight the guest by offering trend setting and innovative products and services and contribute to sales activities and assist in maximizing revenue

•Set up the bar and prepare all mise-en-place for service

•Clean the bar and all equipment to the required standards and maintain this cleanliness throughout service

•Extend prompt services to all guests and treat guests and colleagues in a polite and courteous manner.

Skills
Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality or a vocational training in food & beverage and a minimum of one year experience in Bar Operations. Excellent command of English and additional skills, like guest service and interpersonal are essentials. Flamboyant and bar tending skills coupled with thorough knowledge about all types of wines, liquor and cocktails are a definite plus and at least slightly expected.

Reservations Agent wanted at Amwaj Rotana hotel – Jumeirah, Dubai

Amwaj Rotana hotel Jumeirah Beach

APPLY HERE

Amwaj Rotana hotel Jumeirah Beach
Amwaj Rotana hotel Jumeirah Beach

Expiry Date: 2018/09/27
Ref. JB3822987
Revenue – Reservations Agent
Amwaj Rotana – Jumeirah Beach Residence

Job Description
We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as:

• Process and confirm guest room reservations made by clients on the phone, letter or fax

• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations.

• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.

• Show complete product knowledge, understand rate structure and apply rate management

• Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor

• Promote and maintain good public relations and endeavors to maximize business

• Maintain an accurate room status at all times

• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails

• Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified

Skills
Education, Qualifications & Experiences

You should have a diploma / degree within the hospitality field and previous experience in hotel reservations. You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.

Front desk agent wanted at Marriott hotel – Abu Dhabi

marriott hotel downtown abu dhabi

APPLY HERE

marriott hotel downtown abu dhabi
marriott hotel downtown abu dhabi

Front Desk Agent
Job Number 18001V0D
Job Category Rooms and Guest Services Operations
Location Marriott Hotel Downtown, Abu Dhabi, Abu Dhabi
 
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes Marriott Hotels.
 
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

Job Summary

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests’ personal checks and traveler’s checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Head Therapist wanted at Al Ain Rotana hotel – Al Ain

Al Ain Rotana Hotel lobby Dubai

APPLY HERE

Al Ain Rotana Hotel lobby DubaiExpiry Date: 2018/09/22
Ref. JB3802946
Spa – Head Therapist
Al Ain Rotana
 
Job Description
We are currently looking for young, dynamic, self motivated Recreation professionals who want to move their careers forward.

As a Head Therapist you are responsible for the smooth and effective daily operation of the sauna and spa, delivering high standard of spa treatments and services to all guests, whereby your role will include key responsibilities such as:
 
•Maintain safety in massage room and privacy for members and guests
 
•Provide a courteous and professional service at all times
 
•Perform massage sessions to members and guests in accordance with the massage schedule
 
•Work in close coordination with the Assistant Manager to ensure the smooth operation of the sauna and massage room

•Ensure that members and guests use the sauna and massage room in the proper suggested attire

•Conduct a daily check of all fitness equipment in the massage room and record the repairs that are necessary as required by policy and procedure

•Ensure that there is always one instructor on duty at the massage room at all times

•Maintain close contact with guests / members and communicate feedback from them regarding the operation of the sauna and massage room to the Assistant Manager if required

•Conduct body and treatment evaluation / reassessments for members and guests on a regular basis with regards to the standards required.

Skills
Education, Qualifications & Experiences

You should be a certified Spa Therapist with international experiences within the same role in a hotel or spa environment. You should be able to do all types of massage therapies and preferably have knowledge in reflexology and mud wraps. Good written and verbal English communication skills and strong interpersonal are essentials.

Florist wanted at Al Bandar hotel – Dubai Creek

Al Bandar Rotana hotel Dubai

APPLY HERE

Al Bandar Rotana hotel Dubai
Al Bandar Rotana hotel Dubai

Expiry Date: 2018/09/22
Ref. JB3821077
 
Housekeeping – Florist
Al Bandar Rotana

Job Description
We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
As a Florist you are responsible to prepare all floral decorations for public areas, restaurants, functions and VIP rooms. You set standards using the highest quality of material to ensure the flower arrangements have the best possible life span and your role will include key responsibilities such as:

Check daily the flower arrangement in all areas for their condition, trim, water and replace flowers if necessary
Liaise with outlets to obtain their flower requirements and check if anything special is required
Liaise with Supervisor for requirement of VIP flower arrangements both for arrival rooms and in house guest rooms or for any other special occasions
Liaise with banquet to ensure the flower arrangements are as per the function sheets and clarify if any special colors or style is required
Order all fresh flowers according to requirements and season
Keep a logbook and record all flower requirements
Monitor the cost of the flowers purchased and relate these costs to the budget cost
Keep the flower room and fridge clean and tidy at all times
Prepare for special arrangements, special decorations e.g. Christmas, Easter, Weddings
Skills
Education, Qualifications & Experiences

You should ideally have a vocational training as a Florist or with previous experiences in a similar role. Good command of English along with good interpersonal ability is essential.

Valet Parker wanted at Arjaan hotel – Abu Dhabi

Al Maha Arjaan hotel Abu Dhabi

APPLY HERE

Al Maha Arjaan hotel Abu Dhabi
Al Maha Arjaan hotel Abu Dhabi

Expiry Date: 2018/09/23
Ref. JB3821333
 
Front Office – Valet Parker
Al Maha Arjaan by Rotana

Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
As a Valet Parker you are responsible to park and return guest cars in an appropriate manner whereby your role will include key responsibilities such as:

•Ensure guests are greeted upon arrival, tickets are given promptly and cars are parked

•Ensure that cars are delivered within 5 minutes upon guest request

•Maintain an up to date knowledge of the hotel services and respond to guest queries

•Ensure effective handover is done upon duty start, gaining information from earlier shift colleagues

•Make control tours at the main door ensuring that cleanliness is at maximum level

•Forward all guest complaints or problems to Superiors

•Maintain and safeguard all guest car keys and record every car parked

•Establish and maintain good public relations with guests while meeting or exceeding their expectations

•Ensure that airport / crew transportation flow is maintained effectively if applicable

•Treat all clients and colleagues in a polite and courteous manner at all times

•Give complete cooperation to any client or colleague requiring assistance in a prompt, caring and helpful manner

•Be aware of the UAE driving regulations and abide by them

Skills
Education, Qualifications & Experiences

You should ideally have previous experiences in a similar position within the hospitality field. You must also have good command in both written and spoken English and need to be a holder of a valid country Driving License.

Front Desk leader wanted at Fujairah Rotana hotel – Fujairah, UAE

Rotana hotel and spa Fujairah logo

APPLY HERE

Rotana hotel and spa Fujairah logo
Rotana hotel and spa Fujairah

Expiry Date: 2018/09/15
Ref. JB3818622
 
Front Office – Team Leader – Front Desk (Arabic speaker)
Fujairah Rotana Resort & Spa – Al Aqah Beach

Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
As a Team Leader – Front Desk you are responsible to provide professional and customer focused service to our guests, ensuring that their stay will become a memorable experience and your role will include key responsibilities such as:

•Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure

•Maintain effective communication with all related departments to ensure smooth service delivery

•Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels

•Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services

•Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner

•Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries

•Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy

•Ensure all guest registrations are completed and correspond with Opera PMS guest information

Skills
Education, Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and spoken English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Waiter / Waitress wanted at Jumeirah Rotana hotel – Dubai

Jumeirah Rotana Hotel Dubai

APPLY HERE

Jumeirah Rotana Hotel Dubai
Jumeirah Rotana Hotel Dubai

Expiry Date: 2018/07/27
Ref. JB3804692
 
Food & Beverage – Waiter / Waitress
Jumeira Rotana

Job Description
We’re currently looking for young, dynamic, self motivated Food & Beverage professionals who want to move their careers forward.
 
As a Waiter / Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as:

• Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel

• Greet and seat customers and serve them in a professional, discreet and personalized way

• Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests

• Consistently monitor quality of food & beverage being served

• Practice good customer relations and attend to customer complaints / queries satisfactorily

• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment

• Responsible for all service preparations before, during and after the service (mis-en-place & mis-en-scene)

• Ensure minimum wastage, breakage and spoilage

• Actively use up selling techniques to exceed guest expectations and increase revenue

Skills
Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality or a vocational training in food & beverage with previous experiences as a Waiter / Waitress in a high volume restaurant. A good command of English and additional skills, like guest service and interpersonal are essentials.

Bellboy wanted at Beach Rotana – Abu Dhabi

beach rotana hotel abu dhabi

APPLY HERE

beach rotana hotel abu dhabi
beach rotana hotel abu dhabi

Expiry Date: 2018/09/15
Ref. JB3818695
 
Front Office – Bellboy
Beach Rotana

Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
As a Bellboy you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

• Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure.

• Maintain effective communication with all related departments to ensure smooth service delivery.

• Maintain an up to date knowledge of the hotel and local services.

• Maintain awareness of guest profile through Opera guest profile system.

• Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out.

• Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner.

• Deliver morning newspapers to rooms.

• Deliver guest messages and other deliveries immediately without delay in a professional manner.

• Ensure concierge desk and store room is clean tidy and well organized

Skills
Education, Qualifications & Experiences

You should ideally have a diploma in hospitality or a vocational training in the concierge section within a hotel. Good English communication skills along with strong interpersonal abilities are essentials.

Waiter/Waitress wanted at Marriott hotel – Abu Dhabi

marriott hotel downtown abu dhabi

APPLY HERE

marriott hotel downtown abu dhabi
marriott hotel downtown abu dhabi

Job Number 18001ZKN
Job Category Food and Beverage & Culinary
Location Marriott Hotel Downtown, Abu Dhabi, UAE
 
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes Marriott Hotels.
 
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

Explore our very big world

We welcome you to join our global and diverse family. Whether you’re new to hospitality or a seasoned professional, you can come to us knowing that you will always be appreciated for your natural talents. Your positive energy and people-pleasing mindset are an important part of why our guests stay with us again and again.

Rewards for work, benefits for life

You’ll be supported in and out of the workplace through:

Discounts on hotel rooms, gift shop items, food and beverage
Learning and development opportunities
Recognition programs
Wellbeing programs
Encouraging management
Team-spirited colleagues

The impact you’ll make

You know the finest details of our menu and can’t wait to share your expertise with our guests. When they dine with us, your warm greeting, flawless table settings, and your friendly demeanor do not go unnoticed. No matter the day, you set out to provide each guest with a dining experience that will be remembered long after their stay.

What you’ll be doing

Welcome guests and promptly attend to tables
Serve food and beverages to guests making recommendations if needed
Share your menu knowledge to assist guests with questions and special requests
Record transactions in the MICROS system correctly and timely
Check-in with guests to assure satisfaction with each course and beverage
Clean tables, complete closing duties and re-stock tableware and other supplies

Waitress wanted at Le Meridien hotel – Dubai

Le Meridien hotel Dubai

APPLY HERE

Le Meridien hotel Dubai
Le Meridien hotel Dubai

Job Number 18001RNB
Job Category Food and Beverage & Culinary
Location Le Méridien Dubai Hotel & Conference Centre, Dubai, UAE
 
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We’re looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.

Explore our very big world

We welcome you to join our global and diverse family. Whether you’re new to hospitality or a seasoned professional, you can come to us knowing that you will always be appreciated for your natural talents. Your positive energy and people-pleasing mindset are an important part of why our guests stay with us again and again.

Rewards for work, benefits for life

You’ll be supported in and out of the workplace through:

Discounts on hotel rooms, gift shop items, food and beverage
Learning and development opportunities
Recognition programs
Wellbeing programs
Encouraging management
Team-spirited colleagues

The impact you’ll make

You know the finest details of our menu and can’t wait to share your expertise with our guests. When they dine with us, your warm greeting, flawless table settings, and your friendly demeanor do not go unnoticed. No matter the day, you set out to provide each guest with a dining experience that will be remembered long after their stay.

What you’ll be doing

Welcome guests and promptly attend to tables
Serve food and beverages to guests making recommendations if needed
Share your menu knowledge to assist guests with questions and special requests
Record transactions in the MICROS system correctly and timely
Check-in with guests to assure satisfaction with each course and beverage
Clean tables, complete closing duties and re-stock tableware and other supplies

What we’re looking for

Great conversational skills and teamwork-oriented
Positive outlook and outgoing personality
Previous serving experience is a big plus

Shift Leader wanted at Sheraton Grand hotel – Dubai

Sheraton Grand Hotel Apartment Dubai

APPLY HERE

Sheraton Grand Hotel Apartment Dubai
Sheraton Grand Hotel Apartment Dubai

Job Number 18001XD8
Job Category Rooms and Guest Services Operations
Location Sheraton Grand Hotel, Dubai, UAE
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Sheraton Grand Hotel, Dubai, United Arab Emirates.

Located at the forefront of Dubai’s most prominent thoroughfare, the Sheraton Grand Hotel seamlessly connects to the heart of the booming business district. Our hotel is just across from the Dubai World Trade Centre and within walking distance of the Dubai Convention Centre. A short drive will take you to DIFC, Dubai Mall, or downtown, and Dubai International Airport (DXB) is 10 kilometers away. Standing 53 stories tall, the hotel comprises 474 guest rooms and suites, as well as 180 one- to three-bedroom serviced apartments. All accommodations span at least 36 square meters. Our expansive conference center boasts meeting rooms with natural illumination and state-of-the-art audiovisual technology. The Sheraton Grand Hotel also offers a Sheraton Club Lounge that has extensive services and exciting 31st-floor views.

POSITION PURPOSE

To provide our guests an on brand and personalized arrival experience by allocating the rooms based on the preferences and the reason of stay as well as follow and implement Sheraton Grand Brand Standards/Guidelines. Additionally, shift leader will effectively contribute in a high GSS loyalty composite through recognition, friendliness, helpfulness and efficiency and ensure all FO KPIs goals are all in control and achieved.

ESSENTIAL FUNCTIONS

· Ensure that services provided are in harmony with our Sheraton core values

· Assist the Front Office Manager and the Assistants with the daily Operations.

· Assign the rooms according to the guest requests, preferences and purpose of the stay, using the MAR and the pre arrival email sent by the Club or the Lobby Ambassadors team.

· Organize and coordinate with the AFOM allocation, check in and pre-registration procedure for groups.

· Review with HSK and AFOM the room Out Of Order/ Out Of Service on daily basis.

· Review the room inventory with AFOM and streamline if necessary, handle room type overbooking.

· Ensure accuracy between VIKAS and DTCM system

· Acquire the proper product knowledge needed to perform your job properly.

· Ensure that guest requests/ defects are fulfilled and closed in SG within 15 minutes as average response time.

· Be aware of the hotel Fire and Emergency procedures.

QUALIFICATION STANDARDS

· Should have previous 2-3 years’ experience in front desk

· Should have previous experience in 5 star hotel

· Must be able to speak, write and converse freely in English

· Preferable to able to Write and converse freely in the language spoken in the area

· Preferable to be able to speak in one additional language other than the first two

· Must have opera knowledge

· Thrive on pride of work and its product;

· Play as a team to achieve common goals;

· Have a strong ability to learn skills, retain and demonstrate learning;

· Uphold ethical business practices.

Bellman wanted at EDITION hotel – Abu Dhabi

Edition hotel Abu Dhabi

APPLY HERE

Edition hotel Abu Dhabi
Edition hotel Abu Dhabi

Job Number 18001I4Z
Job Category Rooms and Guest Services Operations
Location The Abu Dhabi EDITION, Abu Dhabi, UAE
 
Schedule Full-time
Position Type Non-Management/Hourly

JOB OVERVIEW:
Support all property operations, ensuring that the highest levels of hospitality and service are provided. Responsible for all Bell and Door functions. Areas of responsibility include but are not limited to: providing a professional and personalize welcome experience to guests and visitors; greeting and escorting of guests to their rooms; luggage storage and retrieval as well as loading and unloading from the car; Supply guests with directions and arrange transportation.

BUSINESS CONTEXT:

EDITION is the industry’s first truly global lifestyle hotel brand that successfully combines a personal, intimate and unique hospitality experience on a global scale. Developed in collaboration with Ian Schrager and Marriott Intl., EDITION combines outstanding innovation and design with the highest levels of service execution. It achieves this goal by bringing great personal, friendly, modern service as well as outstanding, one-of-a-kind food, beverage and entertainment offerings… “all under one roof”.

EDITION responds to new emerging cultural and social imperatives. It reflects these changing lifestyles and caters to a vast underserved market of guests expecting and in turn demanding a unique experience, not merely a place to sleep. Each hotel is rare in its individuality, authenticity, originality and unique ethos that reflects the best of the cultural and social milieu of its location and of the time.

EDITION is about an attitude and the way it makes you feel rather than the way it looks. The attitude comes alive to guests via their senses. The brand has unique language, modern visual appeal, music and scent.

SCOPE MEASURES:

A Full-Time position based at The Abu Dhabi EDITION
Size of Unit (Number of Rooms) – 198 Rooms and 57 Residences

REPORTS TO: Head Concierge

STANDARD SPECIFICATIONS:

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities and aptitudes to perform each duty proficiently.

QUALIFICATIONS:
High school diploma or GED equivalent.
No supervisory experience is required.
UAE driving license is a must.

ESSENTIAL JOB FUNCTIONS:
Main Responsibilities
Be familiar with Hotel services, operational hours and ongoing promotions.
Have a thorough knowledge of The Abu Dhabi EDITION product and services.
Ensure all forms of communication are used to full capacity and relevant information is handed over to the next shift.
Greet guests and inform them of property amenities, services, and hours of operation, and local areas of interest and activities.
Open doors and assist guests/visitors entering and leaving property.
Assist with luggage storage and retrieval.
Transport guest luggage to and from guest rooms and/or designated bell area.
Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.
Supply guests with directions.
Arrange transportation (e.g., taxi cab, shuttle bus) for guests/visitors, and record advance transportation request as needed.
Dispatch bell/door/valet employees as needed.
Communicate parking procedures to guests/visitors.
Park and retrieve from parking guests cars.
Serve as a departmental role model, and assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees.
Develop and maintain positive working relationships with others.
Welcome and acknowledge all guests according to EDITION standards.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Ensure adherence to quality expectations and standards.
Ensure proper use of the telephone etiquette as per EDTION standards.
Establishes and maintains open, collaborative relationships with other employees.
Perform any other reasonable job duties as requested.

Front Desk Agent wanted at Yas Island rotana – Abu Dhabi

Yas Island Rotana hotel Abu Dhabi

APPLY HERE

Yas Island Rotana hotel Abu Dhabi
Yas Island Rotana hotel Abu Dhabi

Expiry Date: 2018/09/12
Ref. JB3779827
 
Front Office – Front Desk Agent
Yas Island Rotana

Job Description
We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.
 
As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

•Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure

•Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed

•Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests

•Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries

•Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels

•Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures

•Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems

•Maintain the privacy of all guests by ensuring that no details of the guests are disclosed

•Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings.

Skills
Education, Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Lobby Ambassador wanted at Hili Rayhaan – Al Ain, UAE

Hili Rayhaan hotel Al Ain

APPLY HERE

Hili Rayhaan hotel Al Ain
Hili Rayhaan hotel Al Ain

Expiry Date: 2018/09/09
Ref. JB3816525
 
Front Office – Lobby Ambassador
Hili Rayhaan by Rotana

Job Description
We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.
 
As a Lobby Ambassador you are responsible to receive and give a warm welcome to our guests, providing an efficient and courteous approach at all times and your role will include key responsibilities such as:
• Offer consistently professional, friendly, warm and engaging service

• Be available for Guests at all times as a point of contact

• Actively represent all standards of the Arabian Cultural Connection program, and interact with guests using the coffee and dates station

• Plays vital part in the Rotana Service Distinction program, by welcoming guests upon arrival to the hotel main door, escorting guests to check-in point, attending to guests on queue, greeting guests on their way to breakfast and inquire about their satisfaction, and bidding farewell to departing guests at the hotel main door

• Use the Tablet Registration tool to register guests on queue while waiting for their turn to check-in at the Front Desk

• Extend personal service and attention to all Guests, with particular emphasis to Club Rotana, VIP Guests, and Rotana Rewards Guests

• Proactively meet arriving guests at the main entrance and once they exit their transportation

• Seeks out revenue opportunities such as taking restaurant reservations, sales leads etc.

• Maintains and promotes up to date knowledge of the hotel and local services and supply information and respond to Guest queries

• Deal promptly, efficiently and pleasantly with any queries

• Be aware of all special offers, promotions, and packages at the hotel to promote to guests

Skills
Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality with previous experiences in the Front Office Department within a hotel. You must deal in a polite and sophisticated manner and have an excellent command of the English language, both spoken and written. Multiple language ability is considered as additional advantage.

At Your Service Agent wanted at Marriott hotel – Abu Dhabi

marriott hotel downtown abu dhabi

APPLY HERE

marriott hotel downtown abu dhabi
marriott hotel downtown abu dhabi

Job Number 18001XRI
Job Category Rooms and Guest Services Operations
Location Marriott Hotel Downtown, Abu Dhabi, UAE
 
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes Marriott Hotels.
 
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

Job Summary

Operate telephone switchboard station in order to answer telephone calls. Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls. Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. Answer, record, and process all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. Assist guests with accessing the internet. Report accidents, injuries, and unsafe work conditions to manager.

Waiter/Waitress wanted at Marriott hotel – Dubai

Marriott Marquis Hotel Dubai logo

APPLY HERE

Marriott Marquis Hotel Dubai logo
Marriott Marquis Hotel Dubai logo

Job Number 18001XTI
Job Category Food and Beverage & Culinary
Location Dubai Marriott Harbour Hotel & Suites, Dubai, UAE
 
POSITION SUMMARY
Serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Record transaction in MICROS system at time of order. Check in with guests to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas, china, glass, etc., throughout the day. Complete closing duties, including restocking items, turning off lights, etc. Present physical and accurate check to guest and process payment.

CRITICAL TASK
Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards.
Follow appropriate procedures for serving alcohol (e.g., TIPs (Training for Intervention Procedures), CARE (Control Alcohol Risks Effectively)).
Assists Management

Communicate with guests, other employees, or departments to ensure guest needs are met.
Greeting and Seating

Thank every guest upon departure, invite them to return, and wish them a fond farewell.
Closing
Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.
Beverage/Coffee Cart

Inspect the cleanliness and presentation all china, glass, and silver prior to use.
Cash/Bank Handling

Record transaction in MICROS system at time of order.
Steps of Service

Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures including added and received gratuity.
Check in with guests to ensure satisfaction with each food course and/or beverages.
Answer questions on menu selections, and check with kitchen staff whenever additional clarification is necessary.
Communicate with the kitchen regarding the length of wait for food items, recook orders, and product availability.

Telephone Operator wanted at Hili Rayhaan hotel – Al Ain

Hili Rayhaan hotel Al Ain

APPLY HERE

Hili Rayhaan hotel Al Ain
Hili Rayhaan hotel Al Ain

Expiry Date: 2018/09/08
Ref. JB3816271
Front Office – Telephone Operator
Hili Rayhaan by Rotana

Job Description
 
We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.
 
As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as:

•Receive each guest call in a professional and friendly manner

•Maintain effective communication with all related department to ensure smooth service delivery

•Handle every query in a polite and courteous manner and exceed guest expectations

•Ensure guests are greeted by name upon calling as per the Rotana Standard

•Maintain an up to date knowledge of the hotel and local services

•Maintain an awareness of guest profile through the Opera guest profile system

•Complete management’s long distance call vouchers and record them on the traffic sheet

•Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard

•Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls

•Take messages for guests and management as per the required standard.

Skills
Education, Qualifications & Experiences

You should ideally have a diploma / degree in the hospitality field with similar previous work experiences. Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Waiter / Waitress wanted at Le Meridien hotel – Dubai

APPLY HERE

fish beach taverna Le Merdien hotel Dubai
fish beach taverna Le Merdien hotel Dubai

Job Number 18001XBA
Job Category Food and Beverage & Culinary
Location Le Méridien Mina Seyahi Beach Resort & Marina, Dubai
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly
 
The Fish Beach Taverna is Aegean cuisine beach casual dining restaurant which has a unique atmosphere. It is very high profile restaurant which has been a success story since it has been opened.

Job responsibilities will include, but not limited to the following:
Serve food courses and alcoholic beverages to guests.
Set tables according to type of event and service standards.
Answer questions on menu selections.
Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability.

Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Record transaction in MICROS system at time of order.
Check in with guests to ensure satisfaction with each food course and/or beverages.
Pick-up trays and clean tables as needed to ensure a clean dining area.
Maintain cleanliness of work areas, china, glass, etc., throughout the day.
Complete closing duties, including restocking items, turning off lights, etc.
Present physical and accurate check to guest and process payment.
Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
Ensure uniform and personal appearance is clean and professional.
Welcome and acknowledge all guests according to company standards.
Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
Perform other reasonable job duties as requested by Supervisors

To move into this position you should have

The selected Candidate should be able to join on 1st September
Must have at minimum 2 years’ experience in the position, more experience preferable
Excellence in communication skills, fluency in English and Russian speaker.
Food and Beverage knowledge
Personality: Warm, welcoming, smiling and pleasant
Take initiatives, self confidence
Customer service orientation, build relationship and take ownership
Share best practice and support for any change
All employees must maintain a neat, clean and well-groomed appearance per Starwood standard

Guest Relations Manager wanted at Westin hotel – Abu Dhabi

westin hotel DUbai

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westin hotel DUbai
westin hotel DUbai

Job Number 18001XAZ
Job Category Food and Beverage & Culinary
Location The Westin Dubai Mina Seyahi Beach Resort & Marina, Dubai
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Job responsibilities will include, but not limited to the following:
Consistently offer professional, friendly and engaging service
Excellent communication skills with guests.
Assist Guests regarding menu items in an informative and helpful way
Follow outlet policies, procedures and service standards
Have full knowledge of menus and promotions
Follow all safety and sanitation policies when handling food and beverage
Demonstrate a complete knowledge and understanding of the sequence of service, food and beverage service standards, and all other service standards
To report for duty 5 minutes before time, clean and tidy and wearing the correct uniform as per the standard of performance manual

To strive to anticipate client needs wherever possible and react to these to enhance client satisfaction
To comply with Municipality regulations regarding Food Hygiene procedures.
To be flexible in assisting around different areas of the hotel in response to business and client needs
To perform all tasks to a consistent standard as detailed with the department standard of performance manual, and to promote within Hotel and Brand key Standards
To attend daily briefing sessions and Hotel/Departmental meetings when required
To attend training sessions and meeting when required and to operate in line with the training or information received
To demonstrate a pride in workplace and a high level of commitment

To move into this position you should have

Minimum 2 years’ experience in the relevant area of a nightlife venue
Local market experience and contacts essential
Able to handle group bookings and special requests on demand
Complaint handling experience
Excellent communication skills and good command of English language
Good interpersonal skills
Knowledge in computer
Smart in appearance and well groomed
Outdoor work and fit to work 2shifts (afternoon & night)
Multiple language ability, an advantage
Previous point of sale system experience is required (Micros)
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Venue admission management experience preferred
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team

Guest Services Associate wanted at Aloft hotel – Abu Dhabi

Aloft hotel Abu Dhabi

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Aloft hotel Abu Dhabi
Aloft hotel Abu Dhabi

Job Number 180016F0
Job Category Rooms and Guest Services Operations
Location Aloft Abu Dhabi, Abu Dhabi, UAE
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Aloft Hotels we’re wired for next generation travelers who love open spaces, open thinking, and open expression. Aloft provides a space where style is necessary, social scenes are vibrant, and where the only direction is forward. Our guests are tech savvy and confidently social, with an eclectic style they’re not afraid to show. We understand what our guests need, so we provide an affordable option for the tech-savvy design guru. We’re looking for innovative self-expressers who aren’t afraid to draw outside the lines. If you are someone who appreciates tech-forward features and vibrant social scenes, then we invite you to explore a career with Aloft Hotels.
Aloft Abu Dhabi – the first hotel to open in our EAME Division (Europe, Africa and the Middle East), introduces style at a steal to a modern Middle Eastern metropolis.

Boasting 408 spacious loft-like rooms, cutting-edge technology and a vibrant, energizing social atmosphere, Aloft Abu Dhabi is ideally positioned in the ultra-modern Abu Dhabi National Exhibition Center (ADNEC), a micro-city of restaurants, a marina and only 20 minutes away from a bustling downtown featuring cosmopolitan culture, lush public parks and a scenic promenade.

Job Summary

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash guests’ checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Security of any reports of theft.

Concierge Supervisor wanted at W hotel – Dubai

w hotel dubai

APPLY HERE

w hotel dubai
w hotel dubai

Job Number 18001XAU
Job Category Rooms and Guest Services Operations
Location W Dubai – Al Habtoor City, Dubai, UAE
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

Job Summary

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Ensure that any outstanding requests from the previous day receive priority and are resolved. Monitor inventory and order general office supplies. Notify Loss Prevention/Security of any guest reports of theft. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

Front Desk Manager wanted at Amwaj Rotana hotel – Jumeirah

Amwaj Rotana hotel Jumeirah Beach

APPLY HERE

Amwaj Rotana hotel Jumeirah Beach
Amwaj Rotana hotel Jumeirah Beach

Expiry Date: 2018/09/03
Ref. JB3815230
 
Front Office – Front Desk Manager
Amwaj Rotana – Jumeirah Beach Residence

Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
As a Front Desk Manager you are responsible for the operations of Front Office with a primary focus on overall operation at Reception, ensuring end of the day procedures and subsequent reports are completed in an accurate and efficient manner whereby your role will include key responsibilities such as:

•Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction

•Ensure maximum room revenue through up-selling within stipulated guidelines, therefore optimizing the sale of room inventory, while controlling room availability in high occupancy periods

•Actively involve in promoting and selling companies loyalty program, Food & Beverage events / in house facilities and hotel / company partners

•Ensure that all accounting and auditing practices are in line with company policies, governmental requirements and check audits and registration cards before sending them to accounts

•Lead and coach the team towards achieving highest level of exceptional guest service and colleague satisfaction results through the application of all corporate and property standards and policies.

Skills
Education, Qualifications & Experiences

You must ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You should also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literate and knowledge of Opera will be highly regarded.

Club Lounge Attendant wanted at Sheraton hotel – Jumeirah

Sheraton hotel Jumeirah Beach - Dubai

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Sheraton hotel Jumeirah Beach - Dubai
Sheraton hotel Jumeirah Beach – Dubai

Job Number 18001WKZ
Job Category Rooms and Guest Services Operations
Location Sheraton Jumeirah Beach Resort, Dubai, UAE
 
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Job Summary

Assist guests with their business center needs (e.g., making copies, sending faxes, typing) and bill services. Open and close the business center. Instruct guests on how to access the internet. Package, label, and ship items for guests and ensure that charges are applied to proper accounts, room numbers, or credit cards. Coordinate delivery of packages, mail, faxes, and/or boxes to the proper meeting room or guest room. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Process all payment types such as room charges, cash, checks, debit, or credit. Balance and drop receipts according to Accounting specifications. Monitor inventory of supplies and equipment and order general office supplies. Notify Loss Prevention/Security of any guest reports of theft. Report accidents, injuries, and unsafe work conditions to manager.

Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Read and visually verify information in a variety of formats; grasp, turn, and manipulate objects; and stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Waiter/Waitress – Kuzbara restaurant at Marriott hotel – Abu Dhabi

Kuzbara restaurant Marriot hotel Abu Dhabi

APPLY HERE

Kuzbara restaurant Marriot hotel Abu Dhabi
Kuzbara restaurant Marriot hotel Abu Dhabi

Job Number 18001W07
Job Category Food and Beverage & Culinary
Location Marriott Hotel Downtown, Abu Dhabi, Abu Dhabi, UAE
 
Schedule Full-time
Position Type Non-Management/Hourly
 
Explore our very big world

We welcome you to join our global and diverse family. Whether you’re new to hospitality or a seasoned professional, you can come to us knowing that you will always be appreciated for your natural talents. Your positive energy and people-pleasing mindset are an important part of why our guests stay with us again and again.
 
Rewards for work, benefits for life
 
You’ll be supported in and out of the workplace through:

Discounts on hotel rooms, gift shop items, food and beverage
Learning and development opportunities
Recognition programs
Wellbeing programs
Encouraging management
Team-spirited colleagues

The impact you’ll make

You know the finest details of our menu and can’t wait to share your expertise with our guests. When they dine with us, your warm greeting, flawless table settings, and your friendly demeanor do not go unnoticed. No matter the day, you set out to provide each guest with a dining experience that will be remembered long after their stay.

What you’ll be doing

Welcome guests and promptly attend to tables
Serve food and beverages to guests making recommendations if needed
Share your menu knowledge to assist guests with questions and special requests
Record transactions in the MICROS system correctly and timely
Check-in with guests to assure satisfaction with each course and beverage
Clean tables, complete closing duties and re-stock tableware and other supplies

Reservations agent wanted at Yas Island hotel – Abu Dhabi

Yas Island hotel Abu Dhabi

APPLY HERE

Yas Island hotel Abu Dhabi
Yas Island hotel Abu Dhabi

Job Number 18001VV7
Job Category Reservations
Location W Abu Dhabi, Yas Island, Abu Dhabi, UAE
 
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

Job Summary

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms, and keep organized files of all groups. Set-up proper billing accounts according to Accounting policies.

Junior Sommelier wanted at St Regis hotel – Dubai

st regis hotel dubai

APPLY HERE

st regis hotel dubai
st regis hotel dubai

Job Number 18001U3Z
Job Category Food and Beverage & Culinary
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.

Inspect grooming and attire of staff, and rectify any deficiencies. Communicate with guests, other employees, and/or departments to ensure guest needs are met. Ensure staff is working together as a team. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs. Complete scheduled inventories of supplies, food, and liquor. Check stock and requisition necessary supplies. Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times. Communicate last call at designated closing time. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Develop and maintain positive working relationships with others, and support team to reach common goals.

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information; protect company assets. Support all co-workers and treat them with dignity and respect. Support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time or for an entire work shift. Read and visually verify information in a variety of formats (e. g., small print). Visually inspect tools, equipment, or machines (e. g., to identify defects). Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Perform other reasonable job duties as requested by Supervisors.

Bellman wanted at W hotel – Dubai

w hotel dubai

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w hotel dubai
w hotel dubai

Job Number 18000HFT
Location W Dubai – Al Habtoor City, Dubai, UAE
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

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Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors.

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information; protect company assets. Support all co-workers and treat them with dignity and respect. Support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Assist with moving, lifting, carrying, and placing of objects weighing in excess of 75 pounds. Stand, sit, or walk for an extended period of time or for an entire work shift. Move at a speed that is required to respond to work situations (e. g., run, walk, jog). Read and visually verify information in a variety of formats (e. g., small print). Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move over sloping, uneven, or slippery surfaces and steps. Move up and down stairs and/or service ramps. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Maintain awareness of undesirable persons on property premises. Perform other reasonable job du

Assistant Guest Relations Manager – Marriott hotel – Abu Dhabi

marriott hotel Abu Dhabi al forsan

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marriott hotel Abu Dhabi al forsan
marriott hotel Abu Dhabi al forsan

Job Number 18001T9E
Location Marriott Hotel Downtown, Abu Dhabi, Abu Dhabi, UAE
Schedule Full-time
Position Type Non-Management/Hourly

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Marriott International portfolio of brands includes Marriott Hotels.
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

Job Summary

Respond to any questions from guests, and follow up with guests to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities. Respond to guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers. Contact appropriate individual or department as necessary to resolve guest requests. Collaborate with management to develop and carry-out ideas and procedures, and set goals to continuously improve department performance. Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.