Expiry Date: 2019/01/12
Front Office – Doorman
We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.
As a Doorman you are responsible to provide professional and customer focused service to our Guests, ensuring their every visit will become a memorable one.
General Duties and Responsibilities:
Offer consistently professional, friendly, warm and engaging service
Ensure Guests are greeted appropriately upon arrival in a warm manner
Open car doors for arriving and departing Guests and escort them to the lobby
Control all Guest car keys and ensure that cars are delivered within 10 minutes upon Guest request
Forward all Guest complaints or problems to the manager on duty
Ensure that an effective handover is made between duty shifts
Demonstrate a complete understanding of the Hotel’s policies and procedures and service standards and have full knowledge of the Hotel facilities and happenings at all times
Establish, promote and maintain good public relation while meeting or exceeding Guest expectations
Environment, Health & Safety Responsibilities:
To maintain compliance with all policies and procedures of EHSMS.
Identify risks/aspects, implement corrective action and arrange monitoring where required.
Ensure relevant EHS information is provided and appropriate training is maintained.
Maintain appropriate records as required for EHSMS.
Conduct regular section meetings to discuss EHS issues and ensure consultative structure and colleague’s participation.
Ensure that all reported incidents are investigated and all actions are reported to Department heads to prevent a similar occurrence.
Education, Qualifications & Experiences
You must ideally have a vocational training within hospitality with preferable previous experiences in the Concierge Department within a hotel. Excellent written and verbal English communication skills, along with strong interpersonal abilities are essentials. Computer Knowledge and additional language skills are an advantage.