Assistant Sales Manager – Marriot hotel – Dubai harbour

Marriott Marquis Hotel Dubai

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Marriott Marquis Hotel Dubai
Marriott Marquis Hotel Dubai

Job Number 180036ZX
Job Category Sales and Marketing
Location Dubai Marriott Harbour Hotel & Suites, Dubai
Schedule Full-time
Position Type Non-Management/Hourly
 
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Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
 
Job Summary
 
Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems.

Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing). Assist management in training and motivating employees; serve as a role model.

Sales Executive – P&O Marinas – Dubai

p and o marinas dubai

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p and o marinas dubai
VAC4217 – P&O Marinas Sales Executive
DivisionMarine
LocationDubai, U.A.E.
DepartmentP&O Marinas – DEP
Closing Date22-Nov-2018
About the company
P&O Marinas is a DP World company established to develop world class locations for the mooring of yachts and the hospitality of their owners, captains, guests and the local residents. After the successful experience of Mina Rashid Marina (Dubai, UAE) where we offer berths for some of the world’s largest yachts, P&O Marinas extended its management and operations to four marinas in Dubai, located along the beautiful coast of Jumeirah.
Our ongoing focus is to expand beyond Dubai through the world creating lifestyle destinations for yachting enthusiasts, local residents and tourists, offering a wide range of amenities and services ranging from private and hotel accommodation, shopping centres, sailing and sports clubs to cruise terminals, for the benefit of communities and economies globally.

About the role
 
Based in Dubai at Mina Rashid office, the main purpose of this role is required to build the businesses at a higher level to identify the big deals of contracts and business planned for P&O Marinas specially for retails and multiple year contracts. The Sales Executive to be the point of contact for the high-level profile businesses in P&O Marinas. This role will look at certain level of account management in P&O Marinas and ensure negotiating closing the deals in line with P&O Marinas strategy. Responsible to administer all properties leases and look after all Marina clients for renewing, maintaining, and overlooking all the agreements of P&O Marinas Properties in order to support the strategic objectives
Key Responsibilities
To prepare visit plans / follow up schedule and keep up to date customer profile available as per allocated trade thereby maximizing account value and building customer loyalty, keep the Commercial Management informed of any change to the visit plan

To identify new sales prospects, review, evaluate and report on relevant market data and information Follow up on new leads and referrals resulting from field activity.
To prepare daily sales report, monthly commodity report, and quarterly performance report, review monthly Accounts Receivable measure performance against budget and resolve any disputes with traders
Provide customers with product and service information, prepare presentations and proposals as and when required and resolve client concerns by attending to their enquiries and quotations for better customer service within 24-48 hours
Handle any customer complaints and filter to Customer Care Follow up with Customer to ensure complaint is resolved and customers are satisfied.
To demonstrate working knowledge for each area of customer resources / products and Follow up on new leads and referrals resulting from field activity for new sales opportunities.
To establish and maintain current client and potential customer relationships by hosting social and informal meetings for customer satisfaction.
To conduct proper market intelligence with marketing prior to meeting the customers, keep informed regarding industry/market information, to continuously improve knowledge and performance. Masters and maintains vast knowledge of trader’s business, competition, and latest industry news and trends.
Cold call to arrange meetings with potential customers to prospect for new business
Inputs and maintains accurate lease records
Prepares income and expense statements and other property related reports
Markets both retail and commercial properties
Maintains and oversees legal document activity and legal documents and update the manager of all actions.
Performs administrative duties such as preparation of drafting agreements, cover sheets, and all documentation work related to the leases.
Serves as primary point of contact regarding commercial and retails lease administration, billing, escalations, general accounting, and special projects.
Ensures all renewal, expansion, and termination dates are reviewed and acted upon in a timely manner.
Thorough knowledge of lease terms, specifications and all community policies.
Keep accurate and current records of Marina rental customers and answer questions concerning rates, billing procedures for current customers, and prospective customers.
Knowledgeable of current market conditions.
Fully informed of current rental rates, sizes, locations and all amenities in the Marina.
Responsible for potential interests of Marina users, and the contract renewals of existing customers.
Courteous, efficient in handling of client requests and complaints.
Maintain a professional appearance and attitude all times
Qualification and Experience
In order to give credible support to the organisation and be successful in this role, the ideal candidate will have the following experience, skills and qualifications:

Bachelor degree with 4 years of Sales and Marketing experience in a medium to large size organization, preferably in real estate industry.

High standard of communication and interpersonal skills, enabling communication at all levels within the business.

Should have relevant expertise in negotiation and problem solving and a clear understanding of departmental functions and should maintain Marinas standards while interacting with sales or customer service.

Maintain and build relations with external customers and effectively meet their demands .

Marketing Manager – P&O Marinas – Dubai

p and o marinas dubai

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p and o marinas dubai
VAC4215 – P&O Marinas Marketing And Customer Service Manager
DivisionMarine
LocationDubai, U.A.E.
DepartmentP&O Marinas – DEP
Closing Date22-Nov-2018
About the company
P&O Marinas is a DP World company established to develop world class locations for the mooring of yachts and the hospitality of their owners, captains, guests and the local residents. After the successful experience of Mina Rashid Marina (Dubai, UAE) where we offer berths for some of the world’s largest yachts, P&O Marinas extended its management and operations to four marinas in Dubai, located along the beautiful coast of Jumeirah.
Our ongoing focus is to expand beyond Dubai through the world creating lifestyle destinations for yachting enthusiasts, local residents and tourists, offering a wide range of amenities and services ranging from private and hotel accommodation, shopping centres, sailing and sports clubs to cruise terminals, for the benefit of communities and economies globally.

About the role
Based in Dubai at Mina Rashid office, the Marketing & Customer Service Manager is responsible to plan, manage the events, communication, branding & CSR events for P&O Marinas, seeking to increase brand awareness towards our clients, community & stakeholders to meet business objectives and goals through delivery of innovative, efficient & cost-effective solutions. And to lead and manage the customer care team to achieve department objectives in all aspects of customer care management.

Key Responsibilities
Lead agencies and internal team members to plan & execute all Events &Communication & PR activities (marketing materials, advertising, client communications, direct mail, marketing campaigns, content for trade publications, events, exhibitions, conferences, etc.)
Develop and implement an Events, Communication and Brand strategy, that clearly demonstrates the values and objectives of the company and support the Company strategy.
Create and develop innovative marketing campaigns, tools and activities.
Responsible to undertake the development and production of all marketing collateral in both print & electronic forms.
Develop and manage tactical marketing and PR campaigns to support the exhibitions strategies and achieve specific business objectives.
Develop and manage creative and effective ways to enhance engagement with customers& stakeholders as well as the wider public with an effective digital & social media plan
Responsible for Direct Marketing campaigns.
Develop the annual marketing plan in conjunction with management and manage execution of the plan with the resources available in the team and within allocated budgets.
To assist with the company branding activities – including signage and assisting all Departments with events & activities.
To monitor effectiveness of P&O Marinas marketing plan and regularly benchmark with industry and global brand positioning & awareness
To develop & lead the company CSR efforts by coordinating with social and humanitarian associations, government and non-government organizations.
To lead vendor negotiations ensuring cost and quality play a key component in our partnerships.
Manage stakeholders by maintaining good relationships and address issues and expectations and recommend possible solutions
To effectively lead the team and nurture a culture of responsibility offering learning & development opportunities
Manage the customer care Department daily operations and ensure main responsibilities accomplished within agreed KPI and within agreed time frames.
To overlook customer’s grievances and to ensure that similar mistakes do not occur in the future by setting up procedure for better customer satisfaction.
Develop strategies for Complaint management and handling of repetitive Complaints in order to maintain high customer satisfaction.
Ensure customer service department follows company’s policies and requirements by monitoring corporate standards.
To Liaison with Government Relation team to resolve complex issues addressed.
Manage and ensure the implementation of the annual Customer Satisfaction Survey
To ensure all department policies and procedures are updated and are in compliance with the company standards.
To assist in planning, implementing and controlling budget by ensuring all decisions are taken within the allocated budget.
To handle various projects and missions assigned by Managements.
To review and enhance Customer Relationship Management (CRM) to incorporate all commercial processes and systems as part of overall commercial strategy to attract and retain customers.
Define and prioritize new processes that adds value to CRM by providing faster and efficient customer services.
Ensure detailed customer profiles are established and up to date business plans for each customer is maintained through appropriate database management.
Clearly define the role of customer help desk by identifying and emphasizing on key functionalities that provides value added services and meets the requirements of customers and clients as well as day to day management of helpdesk activities.
Responsible for the preparation of the annual property budgets for Marketing, Sales, and Customer Service.
Monitors market conditions regularly and communicates to appropriate staff and board any market changes that need to be addressed. Monitors market rents as they pertain to setting organization’s property rents.
Qualification and Experience
In order to give credible support to the organisation and be successful in this role, the ideal candidate will have the following experience, skills and qualifications:

10-15 years of Marketing/Communications experience preferably with industry experience. Experience at a media/events agency would be desirable. Exposure to logistics, shipping, maritime industries would be a plus.
Effective organisational skills with a strong ability to Multi – task is a must.
Analytical & logical thinker capable of managing budgets & resources effectively.
Proven ability to manage a multi-cultural team and able to work under pressure often putting in the desired number of hours for effective event management
Excellent written and oral communication skills in English & Arabic (would be preferable)
Presentation & speech writing skills.

Assistant Store Manager – Charlotte Tilbury – Abu Dhabi

charlotte tilbury store dubai

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charlotte tilbury store dubai
Job no: 2306371
Work type: Permanent – Full Time
Location: Abu Dhabi
Categories: Various
The Role:

You will work with the Store Manager to achieve objectives, ensuring the highest levels of customer service are provided by staff and that they have the skills and support required to maximise sales. You will work with a variety of different departments to maintain the effective operation of the store and will provide feedback to the store, brand and area managers around staff and products. You may also be required to deputise for the Store Manager during periods of leave.

You must have previous management or supervisory experience in retail and a passion for customer service.

Qualifications & Requirements:

You will have:

• At least 3 years’ retail experience (ideally at a supervisory level)

• Excellent English language skills, both written and verbal (Arabic language skills are also an advantage)

• PC literacy.

Product Implementation Specialist wanted ADCB bank

ADCB bank Abu Dhabi logo

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ADCB bank Abu Dhabi logo
ADCB bank Abu Dhabi logo

Expiry Date: 2018/12/30
Ref. JB3821898
Product Implementation Specialist
 
Job Description
JOB PURPOSE

To assist in the implementation of value added cash management products and act as first line customer support on cash management product related issues to ensure products sold are implemented to agreed service standards and customer satisfaction levels are met
 
ACCOUNTABILIIES
 
Product Implementation:
Project manage the implementation of cash management solutions with clients, ensuring that all customer and Internet set ups are complete to facilitate successful implementations for each deal
 
UAT Support:
Support the product team in the production and execution of test scripts for new products, managing the resolution of any errors to support acceptance from the customer

Product and Service Support:
Provide product and service support for customers and relationship managers, liaising closely with operations teams to ensure any issues are resolved to the customer’s satisfaction

Policies, Processes, Systems and Procedures:
Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders

Self-Management:
Manage self in line with the bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance

Customer Service:
Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions

Skills
EXPERIENCE, QUALIFICATIONS & COMPETENCIES

Minimum Experience

At least 5 years of experience within Corporate Banking with an understanding of transaction banking; corporate banking operations; systems and products

At least 3 years of experience in managing client implementations or with client interfacing technology services

Minimum Qualifications

Bachelor’s Degree in relevant specialisation

Knowledge and Skills

Project Management Skills

Analytical Skills

Microsoft Office (Word; Excel and PowerPoint)

Internship – Fujairah Rotana Resort – UAE

Rotana hotel and spa Fujairah logo

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Rotana hotel and spa Fujairah logo
Rotana hotel and spa Fujairah

Expiry Date: 2018/11/16
Ref. JB3775954
Internship – November 2018
Fujairah Rotana Resort & Spa – Al Aqah Beach
 
Job Description
We are currently seeking for passionate and dynamic Interns who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Rotana is committed to nurturing careers. Since its foundation it has offered the opportunity to many students of numerous schools and universities to accomplish their industrial training in one of our properties. The duration of your internship will be minimum 3 months and can last up to 6 months. Our training programmes are comprehensive and support the vision of the company, whilst also being specifically tailored to the development needs of the individual trainee. We are offering internship opportunities within all our operational and administrative departments and divisions and you will benefit out of the following:
 
• Complete a successful training period and gain exposure in a professional work environment
 
• Contribute towards continuous improvement in customer service standards

• Attend the ‘Hotel Life Program’ and ‘I’m Rotana’ and other programmes relevant to the position and as required

• Complete Project Assignments and meet regularly on a monthly basis with the Learning & Development Department

Section Supervisor wanted – Grandiose supermarket – UAE

Grandiose UAE Logo

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Section Supervisor (5)
Company: Grandiose Retail
Experience: 2+ years with a reputed supermarket / hypermarket in a similar role
Location: Abu Dhabi / Dubai
Job Description

1. Supervising sales staff.

2. Responsible for monitoring stock quantity, availability and expiry.

3. Arranging and following merchandise display agreements.

4. Acting as a bridge between staff and management in passing information.

5. Customer service.

Rooms Reservations Agent wanted – Ritz hotel – Dubai

Ritz Carlton hotel Dubai

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Ritz Carlton hotel Dubai
Ritz Carlton hotel Dubai

Job Number 18002XO2
Job Category Reservations
Location The Ritz-Carlton, Dubai International Financial Centre,
Schedule Full-time
Position Type Non-Management/Hourly
 
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At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Job Summary
 
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Reservations Agent wanted – Media Rotana hotel – Dubai

Hotel Media Rotana Dubai

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Hotel Media Rotana Dubai
Hotel Media Rotana Dubai

Expiry Date: 2018/12/16
Ref. JB3844515
Revenue – Reservations Agent
Media Rotana
 
Job Description
We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as:
 
• Process and confirm guest room reservations made by clients on the phone, letter or fax
 
• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations

• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.

• Show complete product knowledge, understand rate structure and apply rate management

• Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor

• Promote and maintain good public relations and endeavors to maximize business

• Maintain an accurate room status at all times

• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails

• Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified

Skills
Education, Qualifications & Experiences

You should have a diploma / degree within the hospitality field and previous experience in hotel reservations. You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.

Knowledge & Competencies

The ideal candidate will be customer focused and with an extremely proactive personality and a courteous, dynamic and approachable character. You will work effectively with professionalism and establish effective relationships with internal and external customers. You work independently within a structured environment

Telephone Operator wanted – Rose Rayhaan hotel – Dubai

Rose-Rayhaan-Rotana-Dubai

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Rose-Rayhaan-Rotana-Dubai
Rose-Rayhaan-Rotana-Dubai

Expiry Date: 2018/12/06
Ref. JB3842204
Front Office – Telephone Operator
Rose Rayhaan by Rotana
 
Job Description
We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.

As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as:
 
•Receive each guest call in a professional and friendly manner
 
•Maintain effective communication with all related department to ensure smooth service delivery
 
•Handle every query in a polite and courteous manner and exceed guest expectations

•Ensure guests are greeted by name upon calling as per the Rotana Standard

•Maintain an up to date knowledge of the hotel and local services

•Maintain an awareness of guest profile through the Opera guest profile system

•Complete management’s long distance call vouchers and record them on the traffic sheet

•Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard

•Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls

•Take messages for guests and management as per the required standard.

Skills
Education, Qualifications & Experiences

You should ideally have a diploma / degree in the hospitality field with similar previous work experiences. Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike

Internship – November 2018 Fujairah Rotana Resort – UAE

Rotana hotel and spa Fujairah logo

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Rotana hotel and spa Fujairah logo
Rotana hotel and spa Fujairah

Expiry Date: 2018/11/16
Ref. JB3775954
Internship – November 2018
Fujairah Rotana Resort & Spa – Al Aqah Beach
 
Job Description
We are currently seeking for passionate and dynamic Interns who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Rotana is committed to nurturing careers. Since its foundation it has offered the opportunity to many students of numerous schools and universities to accomplish their industrial training in one of our properties. The duration of your internship will be minimum 3 months and can last up to 6 months. Our training programmes are comprehensive and support the vision of the company, whilst also being specifically tailored to the development needs of the individual trainee. We are offering internship opportunities within all our operational and administrative departments and divisions and you will benefit out of the following:
 
• Complete a successful training period and gain exposure in a professional work environment
 
• Contribute towards continuous improvement in customer service standards

• Attend the ‘Hotel Life Program’ and ‘I’m Rotana’ and other programmes relevant to the position and as required

• Complete Project Assignments and meet regularly on a monthly basis with the Learning & Development Department

Skills
Education, Qualifications & Experiences

You should currently be studying in a Hotel Management School or University and have a strong passion for the Hospitality Sector. You must also have fluency in both written and spoken English and an immaculate personal presentation.

Knowledge & Competencies

The ideal candidate will be results oriented, self motivated and with a positive attitude. You have the ability to think laterally and have strong social skills and a presence, enabling you to interact and deal with colleagues and guests effectively

Team Leader Front of House – MOTIONGATE – Dubai

Motiongate Dubai

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Motiongate Dubai
Motiongate Dubai

DPR1930 – Team Leader Front of House
MOTIONGATE™ Dubai
Contract Type: Full Time | Permanent Function: Food and Beverage Closing Date: 30 November 2018 Location: Dubai, U.A.E.
Building Fun
In a never before seen experience, Dubai Parks and Resorts hosts MOTIONGATE™ Dubai – a destination that brings visitors in direct contact with their favorite characters and stories. We are inviting everyone to play a part and as a team member of MOTIONGATE™ Dubai, you’ll enjoy all the fun that comes with an exciting career. You’ll work with a cast of amazingly talented and inspiring people in a job that’s so immersive it hardly feels like work. Come and work with an exciting team where we all play a vital part in the story – whether you choose a role serving the delicious food, to maintaining equipment, performing in costume or operating a ride. Whatever your chosen vocation you will help tell compelling, enduring stories and create memories for our guests that will last a lifetime.

Play Your Part
In this role you will be responsible to maintain the outlet in accordance with all the Mandatory, Statutory and Local guidelines in storing, handling of Food and Beverage items from the outlet and all other related duties. To supervise job performance of junior colleagues and make sure colleagues are performing in line with their job descriptions and Standard Operating Procedures.

Main Duties:

Manage the daily operations in the restaurant.
Supervise the processes put in place for efficiency and make sure the desired results are achieved.

Motivate colleagues to achieve set targets for guest satisfaction and revenues.

Proactively identify problems that could hinder the operations and take required action plans.

Hold daily briefings in the restaurant to review revenues, policies and procedures and communicate to colleague relevant information in regards to the operations.

Conduct appraisals for colleagues in the set time period.

To operate all equipment in the outlet in accordance with the Standard Operating Procedure in order to ensure that the guest receives the highest standards of Food Quality and Service at all times.

To supervise the implementation of the Standard Operating Procedure and Emergency Action plans at all times in order to provide standard products to the guest and a safe work environment to the colleagues.

To supervise and see that the outlet is maintained in accordance with all the Mandatory, Statutory and Local guidelines in storing, handling and selling of Food and Beverage items from the outlet in order to be in accordance with the set guidelines of Dubai Municipality.

To provide general assistance in the preparation of facilities for special functions, themed evenings in order to deliver required services.

To check on set standards in relation to personal grooming, presentation of uniform, time keeping in order to ensure that the guest will leave with a favourable impression of the colleagues and facilities they had visited.

To schedule a team for selling in the park on a daily basis or as necessary in order to promote up-selling to increase revenue.

To administer all the food, paper and cash handling controls on a daily basis in order to take appropriate actions to maximize the profit margins of the outlet.

Do daily duty rosters for the colleagues.

To discuss performance issues with junior colleagues motivate them to perform and document good and bad performance.

To adhere to all safety rules and regulations on the job.

Certification in Basic Food Hygiene Assessment level 1 required.

To carry out any other duties required as per management.

Follow Company wardrobe and grooming guidelines at all times

Adhere to Company policies and procedures with regards to behaviour, performance and conduct whilst at work and when using Company accommodation and other provided facilities

Are You a Star?
In order to be qualified for this role you should possess the below criteria:

Essential:

High School Certificate.
Basic Food Hygiene Certification.

Cash handling experience using Point Of Sales Systems.

One year of experience in a similar role.
Fluent in speaking English

Excellent customer service skills

Cash Handling skills

Basic Computer skills
Desirable:

Cash handling experience of AED dirham and foreign currencies
Good Team Player

Ability to speak additional languages

Assistant Manager wanted at SERCO – Dubai

Serco logo

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Serco logo
Serco logo

Career Opportunities: Assistant Manager – Customer Service (48170)
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and – most of all – deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.

Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.

We have expanded significantly since that time across the UAE, Saudi Arabia, Qatar and Iraq. We have been supporting the RTA to operate the Dubai Metro since 2009 and have launched the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2017. We deliver Facility Management services to Hospitals, Universities, Airports, Military Facilities and Commercial Estates in the UAE and large-scale medical facilities in Saudi Arabia. We also deliver staff training and education to selected officers of the Qatar Armed Forces at the Officers’ training institute located at the Ahmed Bin Mohammed Military College in Doha.
Focussing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.

Assistant Manager for Customer Service – Success Profile

Reporting to: Planning and Performance Manager

Division / Function: Operations

Base location: Dubai UAE

Job family: Planning and Performance

Grade: 14

Serco Leadership Tier: Managing a team within a business or function

Key purpose

The purpose of the job is to manage the Customer Service Team. Ensuring that all the customer complaint are investigated and resolved by the team within the agreed Key Performance Indicator (KPI)

Reason for role

To manage the Customer Service Team.

 

Structure and reporting relationship

Reporting to Planning and Performance Manager

Based on the specific requirement of the role

Key accountabilities

Lead and manage the Customer Service Team in order to provide, promote and improve customer service excellence on Dubai Metro and Dubai Tram;
Ensure Key Performance Indicator (KPI) is consistently met.
Lead customer service initiatives, including improvements in customer communications, implement recommendations from customers, internal stake holders and clients.
Represent Serco in matters relating to Customer Service at client meetings and liaise with several internal departments within the RTA like finance, ACS, contact centre and customer service centre.
Chair the internal customer service meetings to deal with all issues relating to customer communications, surveys etc. with relevant departments within Serco.
Monitor daily progress of customer communications and chase relevant parties to close the cases on CRM database within the time period stipulated in the contract.
Work together with the performance team to ensure that our Key Performance Indicators are met and there are no breaches to Service Level Agreements.
Work together with the RTA customer service team in order to improve relevant processes and procedures.
To be involved in staff recruitment and appraisals;
Provide training to staff to deliver a high standard of customer service;
Design and improve customer service satisfaction surveys and analyse the needs and expectations of customers;
Produce daily, weekly and monthly Customer service communication reports, analyse data, identify trends and take action to improve the trends.
Handle complex Nol complaints and liaise with the Revenue department on matters relating to NOL complaints and resolutions
Liaise with the Passengers services team and Marketing team to ensure that signage are provided prior to a special event or a timetable change.
Analyse the Mystery Shopper Surveys by coordinating with the performance team, identify trends and create action plans to achieve high scores.
Handle customers’ complaints as per Serco’s contractual requirements;
Handle customers’ requirements and enquiries by telephone, fax and email;
Ensure the company strategies and quality systems are followed;
Report and solve faults and problems according to company procedure;
Perform and carry out other duties as instructed / directed by the Planning & Performance Manager.

Essential technical and professional skills, knowledge and qualifications

Ideally a degree holder or higher diploma of post-secondary education in a related discipline
Knowledge of Health & Safety Executive rules and regulations on fatigue management;
Good literacy and analytical skills required for the role;
Ability to understand complex systems and possess good IT skills;
Good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-orientated environment;
Strong organizational skills, detail oriented, and the ability to handle multiple priorities.
Minimum of 3 years Supervisory experience with the Resource Planning Team
Additional / special features of the role

Must be a UAE National
Good literacy and analytical skills required for the role.
A minimum of 3 years of work experience in a relevant field;
Strong background in transport or services industry is highly preferable

Resident DJ / Mixologist wanted at Aloft hotel – Dubai

Aloft Palm hotel Jumeirah Dubai

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Aloft Palm hotel Jumeirah Dubai
Aloft Palm hotel Jumeirah Dubai

Job Number 1800295X
Job Category Golf, Fitness, and Entertainment
Location Aloft City Centre Deira, Dubai
 
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

Job Summary

Create a fun, musical environment appropriate for each event. Interact with guests at all times, including dancing through band sets, mingle, etc. Teach line dance lessons, perform backstage tours, and announce bands. Pass out flyers outside of the location to help promote events/property (i.e., Street Barking). Use and maintain all Disc Jockey (DJ) equipment properly. Keep Disc Jockey (DJ) booth clean and free of food, drinks and trash.

Station Agent wanted at SERCO – Dubai transport – Dubai

Serco logo

APPLY HERE

Serco logo
Serco logo

Station Agent – Success Profile
Reporting to: Lead/Station Master
Division / Function: Operations
Base location: Dubai, UAE
Job ID: Operations – Service Delivery
Job family: Passenger Services
Grade: 9
Serco Leadership Tier: Team Member

Key purpose
 
The purpose of this position is to deliver a safe, reliable, world class and customer focused station environment.
 
Structure and reporting relationship
 
Reports to Lead/ Station Master
 
Based on the specific requirement of the role

Key accountabilities

Key Job Responsibilities

Monitor and maintain station operational status and to ensure the safety and comfort of passenger movement within the station premises;
Carry out controlled/uncontrolled/emergency evacuation of passengers;
Control and mitigate overcrowding in station and platforms to ensure that passengers flows are managed in an orderly manner;
Deliver essential messages to passenger via audio or visual means in a timely, clear and proactive manner;
Monitor and control the direction of the fare gates in accordance with the flow of passengers, and in the event of an emergency situation;
Provide ticket sales, train services information and respond to passenger enquiries;
Distribute publicity materials and handle lost property;
Assist passengers with special accessibility needs;
Meet and greet customers and provide a highly visible and proactive level of customer service;
Perform shift and emergency duties when required;
Perform and carry out other duties as instructed / directed by the Station Master, Lead Stationmaster, Assistant Station Manager, Station Manager and Head of Operations;
Provide safe, reliable, convenient and comfortable metro journeys to the users of Dubai Metro railway if and when necessary or as directed by the Station Manager in collaboration with the Passenger Services Manager;
When dealing with customers of the Dubai Metro, ensure that matters are handled tactfully andsensitively as appropriate and strictly follow the guidelines, procedures and instructions of theorganisation;
Comply fully with procedures and instructions instructed as part of the certified training andinstructions;
Enforce safety procedures and instructions and carry out necessary procedures to ensure thesafety of members of the public and employees of the railway;
Render all possible assistance to customers, in particular those with special accessibility needs
HSQE Responsibilities and Information Security Responsibilities

Awareness of the Integrated Management System and the content of the Environment, Quality,Health & Safety and Information Security Policy Statements;
Understanding of personal responsibilities and contribution to achieving compliance with theIntegrated Management System requirements, (including but not limited to competence toperform safety critical roles, legal requirements, control measures arisen from environmentalimpacts and aspects, job safety analysis and information security risk assessment) and thepotential consequences of departure from the arrangements in place to deliver the commitmentsstated in the policies statements above;
To exercise their personal duty of care for their own health, safety and welfare and for thoseaffected by the acts or omissions;
Promote a good HSQE and Information Security culture among their peers, subcontractors andthird parties;
Lead by example and look at ways to conserve energy, water and resources and minimise the generation of waste through personal performance and raise recommendations on how to improve existing processes on this regard within/outside their departments through their Line Manager, Departmental Safety Meetings and any other appropriate available channels;
Protect information assets and data including both electronic and paper based from all threatswhether internal, external, deliberate or accidental;
Promote a good HSQE and Information Security culture among their peers, subcontractors andthird parties;
Safety Critical Competencies

Assuming the role of FMSS during serious accidents and incidents in stations when necessary.
Able to operate and carry out station safety equipment.
Essential technical and professional skills, knowledge and qualifications

Knowledge

Ideally a degree holder or higher diploma of post-secondary education in a related discipline;

Skills

A mature, proactive and responsible approach to work with initiative and problem solvingcapability;
Ability to liaise in a professional and persuasive manner with staff at all levels in the organization;
Good communication skills and the ability to manage multiple tasks efficiently and workproductively in a fast-paced, team-oriented environment;
Basic understanding of station operations and associated activities;
Good literacy and numeracy skills required for the role;
Strong organizational skills, detail oriented, and the ability to handle multiple priorities;

Experience

A minimum of 1 year experience as a front line staff delivering customer services in a metrostation or equivalent;
Experience and understanding of dealing with customers and conflict resolution techniques

Additional / special features of the role

Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities
Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process

Guest Relations Agent wanted at The Ritz-Carlton – Dubai

Ritz Carlton hotel Dubai

APPLY HERE

Ritz Carlton hotel Dubai
Ritz Carlton hotel Dubai

Job Number 180029P7
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton, Dubai, Dubai,
 
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
 

Job Summary

Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Implementation Consultant wanted at PHILIPS – Dubai

Philips UAE logo

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REF: 261113
Job Title
Implementation Consultant
Job Description
You are responsible for

-Providing implementation and solutions to customers on operational or maintenance aspects of EMR system .

-Serving as customer contact on Implementation Related needs for EMR Implementation.
-Diagnosing and consulting on software and systems needs using established procedures. Determines most cost effective to implement.
-Preparing reports for analysis of product failure trends and service ability issues. .
-Introducing new supporting process activities.

To succeed in this role, you should have the following skills and experience

– A multi-disciplinary approach and knowledge of basic principles, theories and concepts.
-Formulates the solution for Clinical problems by combining previous experiences based upon technical analysis and (feasibility) studies.
-Bachelor’s degree

-5 years of related experience.

– Excellent communication skills in English

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

Trade Implementation Specialist wanted at ADCB bank – Abu Dhabi

ADCB bank Abu Dhabi logo

APPLY HERE

ADCB bank Abu Dhabi logo
ADCB bank Abu Dhabi logo

Expiry Date: 2018/11/11
Ref. JB3836304
Trade Implementation Specialist
 
Job Description
JOB PROFILE

To design, develop and deliver online trade product systems/solutions, on board clients and provide ongoing training and support in order to maximise utilisation of online solutions/channels and support the increase in income generation/reduction of costs
 
ACCOUNTABILITIES

Product Development
: Design and develop online trade product products/solutions according to client needs in order to minimise transaction related manual work for the client and the bank Test bug fixes and enhancements for all online systems relating to Trade Finance in order to ensure issues are resolved/fixed and enhancements meet business requirements Coordinate with external vendors, IT teams and business users on system issues in order to ensure resolution/close within agreed turnaround times

Trade Implementation
: Review client applications and complete online system client on-boarding activities to ensure clients are effectively on-boarded in line with agreed standard operating procedures/internal guidelines Update and maintain the MIS report/tracker for customer sign-ups and straight through processing (STP) transactions in order to measure/report on the increase in utilisation of online systems

Training, Advice and Guidance:
Conduct onsite/offsite system demonstrations and refresher training, provide guidance, answer queries and resolve issues relating to all online systems/channels to ensure maximum utilisation by external clients Conduct training for internal stakeholders on all online systems, including new joiners in the clients team and share updates on the latest system enhancements/features to build awareness/capability and encourage maximise utilisation of online trade channels. Act as the subject matter expert/key contact for all online trade systems, identify, resolve and/or escalate issues to ensure a streamlined and efficient implementation process

Management Information:
Gather customer experience feedback, analyse information/data and prepare management information/reports relating to status of client onboarding, channel utilisation, issues, client feedback, migration progress, channel growth, constraints and development requirements in order monitor/track progress/completion of activities and help inform future strategy/roadmap

Policies, Processes, Systems and Procedures:
Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders

Self-Management:
Manage self in line with the bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance

Customer Service
: Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions

Skills
EXPERIENCE, QUALIFICATIONS & COMPETENCIES

Minimum Experience

At least 5 years of experience in Trade Finance including experience in the implementation of trade front end systems either in a client facing or technology role

Minimum Qualifications

Bachelor’s Degree in relevant specialisation Professional Qualifications

Knowledge and Skills

Understanding of Trade Finance products, processes and related IT systems/platforms

Ability to train customers on front-end trade systems

Ability to resolve and address queries from client and internal stakeholders

Abitlity to design and devolop products/solutions

Microsoft Office skills (Word; Excel and PowerPoint)

Restaurant Captain wanted at Amwaj Rotana – Dubai

Amwaj Rotana hotel Jumeirah Beach

APPLY HERE

Amwaj Rotana hotel Jumeirah Beach
Amwaj Rotana hotel Jumeirah Beach

Expiry Date: 2018/10/22
Ref. JB3830838
Food & Beverage – Captain
Amwaj Rotana – Jumeirah Beach Residence

Job Description
We are currently looking for young, dynamic, self-motivated Food & Beverage professionals who want to move their careers forward. As a Captain you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
• Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel
• Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests

• Practice good customer relations and attend to customer complaints and queries satisfactorily
• Ensure the Outlet is set-up for service and supervise for a smooth operation
• Direct and supervise the service team to ensure that all duties are performed as per standards
• Ensure that all colleagues have received adequate training to perform their duties
• Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available
• Ensure minimum wastage, breakage and spoilage
• Actively use up selling techniques by exceeding guest expectations and to increase revenue

Skills
Education, Qualifications & Experiences
You should ideally have a diploma / degree in the hospitality field with a maximum of two years experiences in a similar role. You should possess a good knowledge in both written and spoken English and a wide familiarity with Micros would be desirable. Previous experiences in minor leadership and supervisory roles are a definite plus.

Front desk agent wanted at Marriott hotel – Abu Dhabi

marriott hotel downtown abu dhabi

APPLY HERE

marriott hotel downtown abu dhabi
marriott hotel downtown abu dhabi

Front Desk Agent
Job Number 18001V0D
Job Category Rooms and Guest Services Operations
Location Marriott Hotel Downtown, Abu Dhabi, Abu Dhabi
 
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes Marriott Hotels.
 
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

Job Summary

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests’ personal checks and traveler’s checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Waitress wanted at Le Meridien hotel – Dubai

Le Meridien hotel Dubai

APPLY HERE

Le Meridien hotel Dubai
Le Meridien hotel Dubai

Job Number 18001RNB
Job Category Food and Beverage & Culinary
Location Le Méridien Dubai Hotel & Conference Centre, Dubai, UAE
 
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We’re looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.

Explore our very big world

We welcome you to join our global and diverse family. Whether you’re new to hospitality or a seasoned professional, you can come to us knowing that you will always be appreciated for your natural talents. Your positive energy and people-pleasing mindset are an important part of why our guests stay with us again and again.

Rewards for work, benefits for life

You’ll be supported in and out of the workplace through:

Discounts on hotel rooms, gift shop items, food and beverage
Learning and development opportunities
Recognition programs
Wellbeing programs
Encouraging management
Team-spirited colleagues

The impact you’ll make

You know the finest details of our menu and can’t wait to share your expertise with our guests. When they dine with us, your warm greeting, flawless table settings, and your friendly demeanor do not go unnoticed. No matter the day, you set out to provide each guest with a dining experience that will be remembered long after their stay.

What you’ll be doing

Welcome guests and promptly attend to tables
Serve food and beverages to guests making recommendations if needed
Share your menu knowledge to assist guests with questions and special requests
Record transactions in the MICROS system correctly and timely
Check-in with guests to assure satisfaction with each course and beverage
Clean tables, complete closing duties and re-stock tableware and other supplies

What we’re looking for

Great conversational skills and teamwork-oriented
Positive outlook and outgoing personality
Previous serving experience is a big plus

Shift Leader wanted at Sheraton Grand hotel – Dubai

Sheraton Grand Hotel Apartment Dubai

APPLY HERE

Sheraton Grand Hotel Apartment Dubai
Sheraton Grand Hotel Apartment Dubai

Job Number 18001XD8
Job Category Rooms and Guest Services Operations
Location Sheraton Grand Hotel, Dubai, UAE
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Sheraton Grand Hotel, Dubai, United Arab Emirates.

Located at the forefront of Dubai’s most prominent thoroughfare, the Sheraton Grand Hotel seamlessly connects to the heart of the booming business district. Our hotel is just across from the Dubai World Trade Centre and within walking distance of the Dubai Convention Centre. A short drive will take you to DIFC, Dubai Mall, or downtown, and Dubai International Airport (DXB) is 10 kilometers away. Standing 53 stories tall, the hotel comprises 474 guest rooms and suites, as well as 180 one- to three-bedroom serviced apartments. All accommodations span at least 36 square meters. Our expansive conference center boasts meeting rooms with natural illumination and state-of-the-art audiovisual technology. The Sheraton Grand Hotel also offers a Sheraton Club Lounge that has extensive services and exciting 31st-floor views.

POSITION PURPOSE

To provide our guests an on brand and personalized arrival experience by allocating the rooms based on the preferences and the reason of stay as well as follow and implement Sheraton Grand Brand Standards/Guidelines. Additionally, shift leader will effectively contribute in a high GSS loyalty composite through recognition, friendliness, helpfulness and efficiency and ensure all FO KPIs goals are all in control and achieved.

ESSENTIAL FUNCTIONS

· Ensure that services provided are in harmony with our Sheraton core values

· Assist the Front Office Manager and the Assistants with the daily Operations.

· Assign the rooms according to the guest requests, preferences and purpose of the stay, using the MAR and the pre arrival email sent by the Club or the Lobby Ambassadors team.

· Organize and coordinate with the AFOM allocation, check in and pre-registration procedure for groups.

· Review with HSK and AFOM the room Out Of Order/ Out Of Service on daily basis.

· Review the room inventory with AFOM and streamline if necessary, handle room type overbooking.

· Ensure accuracy between VIKAS and DTCM system

· Acquire the proper product knowledge needed to perform your job properly.

· Ensure that guest requests/ defects are fulfilled and closed in SG within 15 minutes as average response time.

· Be aware of the hotel Fire and Emergency procedures.

QUALIFICATION STANDARDS

· Should have previous 2-3 years’ experience in front desk

· Should have previous experience in 5 star hotel

· Must be able to speak, write and converse freely in English

· Preferable to able to Write and converse freely in the language spoken in the area

· Preferable to be able to speak in one additional language other than the first two

· Must have opera knowledge

· Thrive on pride of work and its product;

· Play as a team to achieve common goals;

· Have a strong ability to learn skills, retain and demonstrate learning;

· Uphold ethical business practices.

Service Desk leader wanted at ADCB bank – Abu Dhabi

ADCB bank Abu Dhabi logo

APPLY HERE

ADCB bank Abu Dhabi logo
ADCB bank Abu Dhabi logo

Expiry Date: 2018/08/11
Ref. JB3800464
Team Leader – Service Desk
&nbsp
Job Description
To manage a team of service desk agents to ensure all post sale customer queries and complaints are resolved within agreed timelines and service standards

Service Desk Management
Oversee the resolution of all post sales customer queries (mortgages, auto and smart loans) to ensure handled within agreed timelines and service quality standards
Review service failures and escalate to relevant business units to ensure resolved within agreed turnaround times and to the customers satisfaction

Skills
Minimum Experience
At least 3 – 4 years of experience in a customer service role
Minimum Qualifications
Bachelor’s Degree in relevant specialisation
Professional Qualifications
Knowledge and Skills
Negotiation skills
Written and spoken English
Planning, analytical and time management skills

Lobby Ambassador wanted at Hili Rayhaan – Al Ain, UAE

Hili Rayhaan hotel Al Ain

APPLY HERE

Hili Rayhaan hotel Al Ain
Hili Rayhaan hotel Al Ain

Expiry Date: 2018/09/09
Ref. JB3816525
 
Front Office – Lobby Ambassador
Hili Rayhaan by Rotana

Job Description
We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.
 
As a Lobby Ambassador you are responsible to receive and give a warm welcome to our guests, providing an efficient and courteous approach at all times and your role will include key responsibilities such as:
• Offer consistently professional, friendly, warm and engaging service

• Be available for Guests at all times as a point of contact

• Actively represent all standards of the Arabian Cultural Connection program, and interact with guests using the coffee and dates station

• Plays vital part in the Rotana Service Distinction program, by welcoming guests upon arrival to the hotel main door, escorting guests to check-in point, attending to guests on queue, greeting guests on their way to breakfast and inquire about their satisfaction, and bidding farewell to departing guests at the hotel main door

• Use the Tablet Registration tool to register guests on queue while waiting for their turn to check-in at the Front Desk

• Extend personal service and attention to all Guests, with particular emphasis to Club Rotana, VIP Guests, and Rotana Rewards Guests

• Proactively meet arriving guests at the main entrance and once they exit their transportation

• Seeks out revenue opportunities such as taking restaurant reservations, sales leads etc.

• Maintains and promotes up to date knowledge of the hotel and local services and supply information and respond to Guest queries

• Deal promptly, efficiently and pleasantly with any queries

• Be aware of all special offers, promotions, and packages at the hotel to promote to guests

Skills
Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality with previous experiences in the Front Office Department within a hotel. You must deal in a polite and sophisticated manner and have an excellent command of the English language, both spoken and written. Multiple language ability is considered as additional advantage.

At Your Service Agent wanted at Marriott hotel – Abu Dhabi

marriott hotel downtown abu dhabi

APPLY HERE

marriott hotel downtown abu dhabi
marriott hotel downtown abu dhabi

Job Number 18001XRI
Job Category Rooms and Guest Services Operations
Location Marriott Hotel Downtown, Abu Dhabi, UAE
 
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes Marriott Hotels.
 
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

Job Summary

Operate telephone switchboard station in order to answer telephone calls. Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls. Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. Answer, record, and process all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. Assist guests with accessing the internet. Report accidents, injuries, and unsafe work conditions to manager.

Reservations agent wanted at Yas Island hotel – Abu Dhabi

Yas Island hotel Abu Dhabi

APPLY HERE

Yas Island hotel Abu Dhabi
Yas Island hotel Abu Dhabi

Job Number 18001VV7
Job Category Reservations
Location W Abu Dhabi, Yas Island, Abu Dhabi, UAE
 
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

Job Summary

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms, and keep organized files of all groups. Set-up proper billing accounts according to Accounting policies.

Welcome Desk Manager wanted by W hotel – Dubai

w hotel dubai

APPLY HERE

w hotel dubai
w hotel dubai

Job Number 18000PPK
Location W Dubai – Al Habtoor City, Dubai, UAE
JOB SUMMARY
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust, respect, and cooperation among team members.

• Serving as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Responds to and handles guest problems and complaints.

• Sets a positive example for guest relations.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to individuals.

• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

• Ensures employees understand customer service expectations and parameters.

• Interacts with guests to obtain feedback on product quality and service levels.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

 

Telephone Operator wanted by Le Meridien hotel – Fujairah , UAE

APPLY HERE

Le Meridien Hotel Fujairah

Job Number 18001QA4
Location Le Méridien Al Aqah Beach Resort, Fujairah, UAE
Start Your Journey With Us
At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We’re looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.

Job Summary
Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider’s customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Intern wanted by Fujairah Rotana hotel – Dubai

Rotana hotel and spa Fujairah logo

APPLY HERE

Rotana hotel and spa Fujairah logo
Rotana hotel and spa Fujairah

Expiry Date: 2018/08/18
Ref. JB3775954
Internship – July 2018
Fujairah Rotana Resort & Spa – Al Aqah Beach
 
Job Description
We are currently seeking for passionate and dynamic Interns who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Rotana is committed to nurturing careers. Since its foundation it has offered the opportunity to many students of numerous schools and universities to accomplish their industrial training in one of our properties. The duration of your internship will be minimum 3 months and can last up to 6 months. Our training programmes are comprehensive and support the vision of the company, whilst also being specifically tailored to the development needs of the individual trainee. We are offering internship opportunities within all our operational and administrative departments and divisions and you will benefit out of the following:

• Complete a successful training period and gain exposure in a professional work environment

• Contribute towards continuous improvement in customer service standards

• Attend the ‘Hotel Life Program’ and ‘I’m Rotana’ and other programmes relevant to the position and as required

• Complete Project Assignments and meet regularly on a monthly basis with the Learning & Development Department

Skills
Skills
Education, Qualifications & Experiences

You should currently be studying in a Hotel Management School or University and have a strong passion for the Hospitality Sector. You must also have fluency in both written and spoken English and an immaculate personal presentation.

Waiter/ress wanted by Lapita resort hotel – Dubai

Lapita Hotel Dubai

APPLY HERE

Lapita Hotel Dubai
Lapita Hotel Dubai

Job Number 180011HZ
Location Lapita, Dubai Parks and Resorts, Autograph Collection, Dubai
 
What you’ll be doing
Welcome guests and promptly attend to tables

Serve food and beverages to guests making recommendations if needed
Share your menu knowledge to assist guests with questions and special requests
Record transactions in the MICROS system correctly and quickly
 
Check-in with guests to assure satisfaction with each course and beverage
Clean tables, complete closing duties and re-stock tableware and other supplies

What we’re looking for
Great conversational skills and teamwork-oriented
Positive outlook and outgoing personality
Previous serving experience is a big plus
This role requires the ability to move and lift up to 25 lbs. Standing, sitting or walking for extended periods of time and ensuring a professional appearance in a clean uniform are also required. Prior to employment, we’ll ask you to complete safety training and certification.

Connect your passions with a rewarding opportunity
You’re a food and beverage enthusiast who really enjoys making others feel at home. When you work with us, you’ll get to entertain and meet people from all over the world as you build your experience. Join us and grow through opportunities to explore the business, opening yourself to various career options. No matter your path, we’ll make sure you feel right at home.

Front Desk Agent wanted by Marriott hotel – Abu Dhabi

marriott hotel Abu Dhabi al forsan

APPLY HERE

marriott hotel Abu Dhabi al forsan
marriott hotel Abu Dhabi al forsan

Job Number 18001KQS
Job Category Rooms and Guest Services Operations
Location Marriott Hotel Downtown, Abu Dhabi, Abu Dhabi, United Arab Emirates VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

Job Summary

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests’ personal checks and traveler’s checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Guest Relations Agent wanted by Marriott hotel – Abu Dhabi

marriott hotel Abu Dhabi al forsan

APPLY HERE

marriott hotel Abu Dhabi al forsan
marriott hotel Abu Dhabi al forsan

Job Number 18001O2D
Job Category Rooms and Guest Services Operations
Location Marriott Hotel Downtown, Abu Dhabi, Abu Dhabi, United Arab Emirates VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

Job Summary

Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Reservations Agent wanted by Bulgari hotel – Dubai

Bulgari hotel Dubai

APPLY HERE

Bulgari hotel Dubai
Bulgari hotel Dubai

Job Number 18001MUJ
Job Category Reservations
Location Bulgari Hotel & Resorts, Dubai, Dubai,
Brand Bulgari Hotels & Resorts
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand.

Job Summary

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Helpdesk Operator wanted by SERCO – Abu Dhabi

Serco logo

APPLY HERE

Serco logo
Serco logo

Key Purpose
To provide a helpful and professional front Helpdesk service in line with Tamkeen and Serco’s requirements in order to maintain a safe, helpful and Hygienic New York University Campus. The post holder will be required to receive, direct and inform callers projecting a professional polite image at all times.

Key Accountabilities
Provide an effective Helpdesk service.
Receive calls to helpdesk and follow agreed procedures for recording, initiating action and response to customer.
Maintain all required records and paperwork are completed in line with Health & Safety, Quality and Serco & Tamkeen policies and procedures.
Follow agreed procedure to activate Helpdesk job processes.
Comply with company policies and procedures and ensure operational changes are implemented for the development of the service.

Liaise with other departments over helpdesk queries.
Wear correct uniform and PPE.
Deal with customer complaints.
Participate as a full member of the team, through supporting and carrying out training, working flexibly as required to cover other members of the team.
Ensure all records are kept accurately and timeously.
Ensure that a high level of service is maintained
To report any Health & Safety hazards around the campus of NYU as per procedures.
Undertake other ad-hoc duties as prescribed by the Team Leader/Manager as within scope, skill and capability.

Knowledge

Use of Switchboard and Helpdesk communication and recording systems
Good Knowledge of English Language
Knowledge of Arabic, Hindi,or Urdu languages an advantage but not essential

Skills

Use of Switchboard equipment
Use of PC Based systems
Use of Computer Aided Facilities Management Systems
Good communication skills
Ability to prioritize tasks as necessary for service delivery
Ability to remain calm whilst providing front line response in event of a major incident
Must have manual dexterity for operating equipment.
May have to deal with abusive or distressed callers
Must have the ability to react quickly and effectively and know when to escalate an issue to the appropriate person.
Good Customer Care skills

Customer Service Agent wanted by SERCO – Dubai

Serco logo

APPLY HERE

Serco logo
Serco logo

Customer Service Operator – Success Profile
Base location: Dubai Tram

The purpose of this position is to deliver a safe, reliable, world class, customer focused tram service and to provide effective revenue protection on the system and a visible deterrent to fare evasion and other offences on the system.
 
Monitor and maintain station operational status and to ensure the safety and comfort of passenger movement within the tram and station premises;
Carry out controlled/uncontrolled/emergency evacuation of passengers;
Assist and mitigate overcrowding on station platforms to ensure that passenger flows are managed in an orderly manner;
Provide information on ticket sales, tram services information and respond to passenger enquiries;

Distribute publicity materials and handle lost property;
Meet and greet customers and provide a highly visible and proactive level of customer service;
Perform shift and emergency duties when required;
Provide safe, reliable, convenient and comfortable tram journeys to the users of Dubai Tram Al Sufouh (DTAS) if and when necessary or as directed by the Operations Supervisor;
When dealing with customers of the DTAS, ensure that matters are handled tactfully and sensitively as appropriate and strictly follow the guidelines, procedures and instructions of the organisation;
Comply fully with procedures and instructions as part of the certified training and instructions;
Enforce safety procedures and instructions and carry out necessary procedures to ensure the safety of members of the public and employees of the railway;
Render all possible assistance to customers, in particular those with special accessibility needs;.
Provide a high level revenue protection presence on trains and stations;
Issue penalty fares to passengers who travel without a valid ticket or with the intent to avoid their correct rail fare and issue of penalty fares for the violations of by- laws where necessary;
Enforce revenue protection procedures and associated by-laws;
Enforce conditions of travel and relevant codes of practice on the system and communicate with Operations Supervisor, Security Controller (in OCC) and, when necessary, Dubai Police Force;
Provide the very best in customer service and information;
Conducted ticket inspection on train and on stations with Portable Checking Machine (PCM) that can read and analyse cards and tickets and determine their validity for the respective service;
Perform following activities:
Checking Gold Class traveler,Checking normal class passenger,Passenger in wrong zone,working with Dubai Police
Plain clothes duties
Station Blocks
Perform and carry out other duties as instructed / directed by the Operations Supervisor and/or senior management team from DTAS Operations department.

Essential technical and professional skills , knowledge and qualifications

Knowledge

Ideally a degree holder or higher diploma of post secondary education in a related discipline.

Skills

A mature, proactive and responsible approach to work with initiative and problem solving capability;
Ability to liaise in a professional and persuasive manner with staff at all levels in the organisation;
Good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment;
Basic understanding of tram & station operations and associated activities;
Good literacy and numeracy skills required for the role;
Strong organisational skills, detail oriented, and the ability to handle multiple priorities;
Ability to understand complex systems and possess good IT skills;
Ability to work in an efficient and flexible manner in unsupervised circumstances.

Experience

A minimum of 2 years’ experience as a front line staff delivering customer services in a train, station or equivalent environment;
A minimum of 1 year as a ticket inspector in public transports or equivalent revenue recovery environment would be an advantage;
Experience and understanding of dealing with customers and conflict resolution techniques.

Scope and Complexity

Role will usually be multi skilled, and will be able to establish understanding of systems and processes. Perform a range of administrative tasks including problem solving associated with the work;
Organizes own priorities to enable self and junior support staff to complete their jobs efficiently;
Limited decision making;
Follows broad procedures and guidelines;
Familiarizes self with basic procedures and processes within the department.

Reservation Agent wanted by MOVENPICK hotel – Dubai

movenpick hotel Dubai

APPLY HERE

movenpick hotel Dubai
movenpick hotel Dubai

Key Responsibilities:
To have a good knowledge of all the different types of rooms, hotel facilities, hours of operation, restaurants, shops and ball rooms. To be well informed about special functions and events held in the hotel on a daily basis.
To be fully aware of the national history ofDubai, places of interest, shopping areas, etc.
To maintain professional confidentiality and never disclose any secrets pertaining to the Company.

To ensure that the product standards are followed as trained.
To ensure that all reports are completed on a daily basis and filed for reference.
To be aware of the Hotel occupancy and average room rate today, month to-date and performance against budget requirements.
To ensure complimentary vouchers are received from internal departments (wherever applicable) and are filed immediately.
To input and answer all written correspondence (fax & email) and telephone inquiries within 24 hours of being received.
To conduct a daily audit of tomorrows arrival file to ensure accuracy.

Key requirements
You will have educated to degree-level or above in a relevant discipline with appropriate professional qualifications and up to date professional knowledge. You will possess 1+ year in a position of in a similar position in a 4* Or 5* property.
You will have a high degree of ‘emotional intelligence’, remaining rational and calm under pressure as well as open-minded and excited by cultural and professional diversity.
Excellent communication skills in written and spoken English is a must.
Are you interested? Please apply online and send us your application documents including the earliest possible start date, your salary expectations.

We look forward receiving your application!

For additional information please contact:

Shirley Tan
Human Resources Coordinator
Movenpick Hotel Jumeirah Beach
shirley.tan@moevenpick.com

Professional Greeter wanted by Dubai Silicon Oasis – Dubai

Dubai Silicon Oasis Authority

APPLY HERE

Dubai Silicon Oasis Authority
Dubai Silicon Oasis Authority

Posted Date: May 31, 2018
Expiry Date: Unlimited
Ref. JB3805871
Officer – Client Happiness Centre

Job Description
Greet walk in clients in the Client Happiness Centre and provide professional services according to their requirements.
Ensure that all applications are complete in terms of the supporting documentation, information and authorized signatories. Do the necessary on the MSD system (verify).
Handle inquiries, requests and complaints in order to maintain a strong relationship between Dubai Silicon Oasis Authority and its clients.

Assist the back office team by handling client inquiries with regards to employment packages and all relevant inquiries to Government Services.
Answer questions related to license, and accept relevant requests on the counter.
Skills
Good communication skills.
Excellent customer service skills.
knowledge in visa processing and licensing is a must.
Previous experience in a typing centre or as a PRO would be a plus.

Massage Therapist & Nail Technician wanted by Al Mala Hotel – Dubai

Al Maha desert resort hotel Dubai

APPLY HERE

Al Maha desert resort hotel Dubai
Al Maha desert resort hotel Dubai

Posting Date May 31, 2018
Job Number 18000EWF
Job Category Spa
Location Al Maha, a Luxury Collection Desert Resort & Spa, Dubai, Dubai,

Provide massage services to guests using props and/or products. Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy. Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service. Keep up to date with current techniques and modalities related to their field of work. Escort guests to and from treatment rooms. Arrange workstation, treatment room, and/or drapes. Frequently check with guest to promote comfort, safety and security throughout service. Promote and sell spa/salon services including retail offerings related to the Spa. Clean, maintain, and sterilize tools. Maintain cleanliness of workstation and/or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift. Monitor and stick to time schedule throughout the day. Handle inappropriate guest behavior by following Marriott International standard operating procedures for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager. Maintain current skills and licensure in service area as per regional requirements.Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

Provide nail care services such as manicures and pedicures to guests. Assess guest needs, inquire about contraindications, and examine skin, hair, or nails to evaluate condition, appearance, and appropriateness of scheduled service. Determine and advise guests on proper skin, hair, or nail care. Demonstrate, promote, and sell spa/salon retail products. Answer questions about general property information and amenities. Escort guests to and from treatment rooms. Check with guest to ensure continued comfort throughout service. Monitor and stick to time schedule throughout the day. Clean, maintain, and sterilize tools and equipment. Maintain cleanliness of workstation and/or treatment room throughout shift. Dispose of trash and dirty linens in the proper area. Secure supplies and equipment at the end of each shift. Maintain current licensure in service area. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Reach, bend, twist, pull, and stoop; grasp, turn, and manipulate objects of varying size and weight. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Bellman wanted by Marriott hotel – Dubai

Marriott Marquis Hotel Dubai

APPLY HERE

Marriott Marquis Hotel Dubai
Marriott Marquis Hotel Dubai

Posting Date May 31, 2018
Job Number 18001J6W
Job Category Rooms and Guest Services Operations
Location JW Marriott Marquis Hotel Dubai, Dubai,

JOB SUMMARY
 
To welcome and escort our Guests, ensure that their luggage is handled as per brand standards of Marriott International, focus on ensuring that the highest levels of hospitality and service are provided. Represent concierge department in resolving any guest or hotel related situation. Maintain the flow of guest traffic and direct guests within the hotel.

SCOPE / BUSINESS CONTEXT
A Full Time position based at JW Marriott Marquis Dubai.
Number of Direct Reports – 0
Titles of Direct Reports – 0
CANDIDATE PROFILE
Experience:
Guest experience in a five star hotel or similar, local knowledge, good command over English Language.
Skills and Knowledge
English Speaking, Local Knowledge ,Arabic Speaking
Education or Certification
Higher Secondary Education.
SPECIFIC DUTIES
The following are specific responsibilities and contributions critical to the successful performance of the position:

Ensure all guests are Welcomed to the JW Marriott Marquis Dubai as per Marriott International Brand Standards..
Be familiar with all hotel facilities and their hours of operation.
Demonstrate Aggressive hospitality and guest engagement at all times.
Achieves goals set by the department.
Support the implementation of “1st 10” program according to local government regulations.
Ensure luggage carts are neatly arranged in their designated area at all times.
Issue Luggage tags for all baggage received by carefully counting them in pieces.
Fill all details in the luggage tag with Guest name, date time and your name.
Supply a copy of the luggage sticker at the bell desk with your name to identify and send luggage to guest room according to the name by the bell captain.
Follow up of received luggage every 15 minutes to ensure no delay in delivery of luggage.
Fill in runner position at the lobby as scheduled by the Bell captain and replace runner position under situations required to move away due to a guest request needed to be attended by you.
Store the luggage only at permitted areas and attend the luggage at all times while in public areas.
Bending, Stooping and Lifting a weight of 30 lbs or more may be required.
Maintain a straight and alert position in the hotel Entrance and in Lobby; do not form groups when not busy.
Take the initiative through empowerment to ensure complete Guest Satisfaction.
Identify and take utmost care with guest’s property whilst loading and unloading from car or any other means of transport the luggage carts.
Escort the guest to the room and provides familiarization of hotel and rooms the guest in his room.
Be knowledge of all Bell stands Job aids.
Be familiar with local area and location of Company offices, banking institutions, Shopping malls, Restaurants, etc.
Handle distribution of Newspapers to Guest rooms.
Keep logs updated with accurate information at all times.
Maintain high standards of personal hygiene and wear proper uniform.
Promote actively hotel transportation and products to guest as services with full knowledge of the product.

Reservations Agent wanted by Ritz hotel – Dubai

Ritz Carlton hotel Dubai

APPLY HERE

Ritz Carlton hotel Dubai
Ritz Carlton hotel Dubai

Job Number 18001DHI
Job Category Reservations
Location The Ritz-Carlton, Dubai, Dubai, United Arab Emirates

Job Summary
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Call center associate wanted by ADCB bank – Abu Dhabi

ADCB bank Abu Dhabi logo

APPLY HERE

ADCB bank Abu Dhabi logo
ADCB bank Abu Dhabi logo

Expiry Date: 2018/07/29
Ref. JB3805351
Associate – Contact Centre Services

Job Description
Provide Internal and External customers with accurate information regarding ADCB products.
Handle Telephonic enquiries and cross-selling of ADCB Retail Banking products.
Provide correct information to all customers regarding their accounts, credit cards, loans etc.
Answer customer queries and resolve simple complaints immediately.
Initiate outbound calls when required and adhere to call scripting.
Cross sell various retail banking products and generate leads
Capture complaints and forwarded them to InterAct Team.
Customer-centric, focused and answer customer queries with confidence
Maximize returns and minimize risk and enhance relationships for the bank.
Produce high quality calls and continuous follow up that leads to complete customer satisfaction.

Communicate well and provide feedback for both internal and external customers for improvement of services or process.
Contributes to the overall success of the unit and generate ideas that can be implemented to enhance productivity.
Be able to adhere to internal departmental policies and meet job requirements as set in the JO
Answer customer queries for all products
Activate and block Debit Cards and Credit Cards for customers
Provide customers with information about their balances for their account, loans, credit cards etc
Capture customer complaints effectively and forward them to InterAct Team.
Record customer requests and ensure that they are processed within the stipulated TAT.
Cross sell all the bank products to customers and generate leads.
Inform customers and migrate them to IVR, Internet Banking or SMS Mobile Banking with a view to reduce the number of calls.

Skills
High School or Diploma Holder. University Graduate Preferable.

Experience in a Customer Service Environment / Call Centre is preferable.

Arabic speakers preferred.

Freshers with excellent communication skills.

Reservations Agent wanted – Le Meridien hotel – Fujairah, UAE

APPLY HERE

Le Meridien Hotel Fujairah

Posting Date May 28, 2018
Job Number 18001I9N
Job Category Reservations
Location Le Méridien Al Aqah Beach Resort, Fujairah, United Arab Emirates
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We’re looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.

Job Summary

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Receptionist / Customer Service wanted WALK IN INTERVIEW

WALK IN INTERVIEW WILL BE HELD AT
FRIDAY 26TH MAY 2:30 PM – 6:30 PM.

(MUST COME TO WALK IN INTERVIEW TO QUALIFY)

INTERNATIONAL HEALTH & SAFETY TRAINING CENTER
UNIT 7-2R, GROUND FLOOR, BLOCK D, AL RAZI MEDICAL COMPLEX, DUBAI HEALTHCARE CITY, DUBAI, UAE

IF CANDIDATE IS SELECTED MUST BE ABLE TO JOIN IMMEDIATELY ON TUESDAY NEXT WEEK.

Company Name: International Health & Safety Training Center FZ LLC
Employment Type: Full Time
Monthly Salary: 2,000 – 3,999 AED
Benefits: Health Insurance, Visa if needed
Minimum Work Experience: 2-5 Years
Minimum Education Level: Bachelors Degree
Description:
A Medical Education Training Center is looking for an individual who is well-presented, friendly and professional with excellent customer service skills to function as the Customer Service – RECEPTIONIST

Job Duties:
• Dealing with walk-in customers and telephone enquires providing excellent Customer Service experience.
• Establish and maintain high expectations in terms of customer services, office environment and front office experience.
• Maintains the reception /office area neat and clean at all times.
• Advise of courses and seats availability.
• Answer the phone in a timely manner and provide information on courses via email and telephone.
• Book candidates for courses and process enrolment.
• Market courses via telephone, email and walk in inquiries.
• Provide candidates with the pre-course and study materials.
• On the day of the course check the enrollment and sign candidates into respective classes.
• Responsible to handle cash payments (Cashier).
• Deliver excellent customer service, at all times.
• Other duties as required by the Training Department.
• Social Media Marketing

The Ideal candidate must be as follows:
¬ Exceptional customer service skills
¬ Highly organized
¬ Ability to Multi- Task
¬ Working knowledge of Computer skills
¬ Attention to details and accuracy
¬ Strong inter-personal and communication skills
¬ Work requires willingness to work under flexible schedule
¬ Team Player, willing to accept challenges and able to meet them.
¬ Confident, eager, enthusiastic, punctual and motivated to take initiative.
¬ Able to work independently
¬ Willingness to help others
¬ Being able to deal with all types of people.
¬ Displays professional attitude and appearance at all times
¬ Proficient in English (oral and written) and preferable bilingual

Requirements:
• Ability to work 6 days a week
Ability to start immediately next week

Salary:
3000 AED + Health Insurance + Annual Leave + Employment Visa if needed

Customer Service Agent wanted by SERCO in Dubai

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Career Opportunities: Customer Service Agent (49489)
Req ID 49489 – Posted 23/05/2018 – United Arab Emirates – Dubai – Customer Services/Call Centre – Full Time
Customer Service Operator – Success Profile
Reporting to: Operations Supervisor
Division / Function: Transport / Dubai Tram
Base location: Dubai Tram
Job ID: Customer Service Operator
Grade: 10
Key purpose
The purpose of this position is to deliver a safe, reliable, world class, customer focused tram service and to provide effective revenue protection on the system and a visible deterrent to fare evasion and other offences on the system.

Structure and reporting relationship
This position reports to the Operations Supervisor – Dubai Tram
Based on the specific requirement of the role

Key accountabilities
Monitor and maintain station operational status and to ensure the safety and comfort of passenger movement within the tram and station premises;
Carry out controlled/uncontrolled/emergency evacuation of passengers;
Assist and mitigate overcrowding on station platforms to ensure that passenger flows are managed in an orderly manner;
Provide information on ticket sales, tram services information and respond to passenger enquiries;
Distribute publicity materials and handle lost property;
Meet and greet customers and provide a highly visible and proactive level of customer service;
Perform shift and emergency duties when required;
Provide safe, reliable, convenient and comfortable tram journeys to the users of Dubai Tram Al Sufouh (DTAS) if and when necessary or as directed by the Operations Supervisor;
When dealing with customers of the DTAS, ensure that matters are handled tactfully and sensitively as appropriate and strictly follow the guidelines, procedures and instructions of the organisation;
Comply fully with procedures and instructions as part of the certified training and instructions;
Enforce safety procedures and instructions and carry out necessary procedures to ensure the safety of members of the public and employees of the railway;
Render all possible assistance to customers, in particular those with special accessibility needs;.
Provide a high level revenue protection presence on trains and stations;
Issue penalty fares to passengers who travel without a valid ticket or with the intent to avoid their correct rail fare and issue of penalty fares for the violations of by- laws where necessary;
Enforce revenue protection procedures and associated by-laws;
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Car Park Attendant wanted by SERCO in Dubai

Serco logo

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Career Opportunities: Car Park Attendant (51241)
Req ID 51241 – Posted 23/05/2018 – United Arab Emirates – Dubai – Transport – Rail – Full Time
Carpark Attendant – Success Profile
Reporting to: Carpark Controller
Division / Function: Operations
Base location: Dubai, UAE

Job ID: Car Park Operation
Job family: Passenger Services
Grade: 8
Serco Leadership Tier: Team Member

Key purpose
Provide excellent car park services to support the delivery of a safe, secured, reliable, world class and customer focused car park environment.

Structure and reporting relationship

Reports to Car Park Controller

Based on the specific requirement of the role

Key accountabilities

Key Responsibilities

Monitor and maintain car park operational status and to ensure the safety and comfort of customers movement within the car park premises;
Enforce revenue protection strategy and system by-laws;
Provide car park and park-and-ride information and respond to customer enquiries;
Handle lost property;
Meet and greet customers and provide a highly visible and proactive level of customer service;
Comply fully with relevant procedures and work instructions;
Enforce safety procedures and instructions and ensure the safety of customers and other employees of the railway;
Provide support and assistance to customers in particular those with special accessibility needs;
Perform shift and emergency duties when required;
Perform and carry out other duties as instructed / directed by the Car Park Controller and Lead/Station Master.

SAE Responsibilities and Information Security Responsibilities

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Rail Station Agent wanted by SERCO in Dubai

Serco logo

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Career Opportunities: Station Agent (51317)
Req ID 51317 – Posted 23/05/2018 – United Arab Emirates – Dubai – Transport – Rail – Full Time
Station Agent – Success Profile

Reporting to: Lead/Station Master
Division / Function: Operations
Base location: Dubai, UAE
Job ID: Operations – Service Delivery
Job family: Passenger Services
Serco Leadership: Tier Team Member

Key purpose
The purpose of this position is to deliver a safe, reliable, world class and customer focused station environment.

Structure and reporting relationship

Reports to Lead/ Station Master

Based on the specific requirement of the role

Key accountabilities

Key Job Responsibilities

Monitor and maintain station operational status and to ensure the safety and comfort of passenger movement within the station premises;
Carry out controlled/uncontrolled/emergency evacuation of passengers;
Control and mitigate overcrowding in station and platforms to ensure that passengers flows are managed in an orderly manner;
Deliver essential messages to passenger via audio or visual means in a timely, clear and proactive manner;
Monitor and control the direction of the fare gates in accordance with the flow of passengers, and in the event of an emergency situation;
Provide ticket sales, train services information and respond to passenger enquiries;
Distribute publicity materials and handle lost property;
Assist passengers with special accessibility needs;

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