BEAUTY THERAPIST/NAIL TECHNICIAN
Waldorf Astoria Hotels & Resorts
A Beauty Therapist/ Nail Technician with Waldorf Astoria Hotels and Resorts is responsible for managing and carrying out treatments to deliver an excellent Guest and Member experience while helping to achieve sales revenue targets.
What will it be like to work for this Hilton Worldwide Brand?
In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as fresh, modern expressions of Waldorf Astoria’s rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of true Waldorf service that creates a singular experience.
If you understand the value personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may be just the person we are looking for to work as a Team Member with Waldorf Astoria Hotels & Resorts. Because it’s with Waldorf Astoria Hotels & Resorts where we promise our Guests a single rich, experience at every extraordinary place they visit.
What will I be doing?
As a Beauty Therapist/ Nail technician, you are responsible for managing and carrying out treatments to deliver an excellent Guest and Member experience. A Beauty Therapist would also be required to help achieve sales targets. Specifically, you will be responsible for performing the following tasks to the highest standards:
Provide waxing and skincare services to guests.
Assess guest needs, inquire about contraindications, and examine skin, hair, or nails to evaluate condition,appearance, and appropriateness of scheduled service.
Determine and advise guests on proper skin,hair, or nail care and recommend home care regimens.
Promote and sell spa/salon services and retailproducts.
Escort guests to and from treatment rooms.
Set up workstation and/or treatment room with necessary products, equipment, and supplies to ensure guest comfort and safety.Clean, maintain, and sterilize tools.
Monitor and stick to time schedule throughout the day.
Handle inappropriate guest behaviour by stopping service and informing supervisor/manager.
Maintain current licensure in service area.
Report accidents, injuries, and unsafe work conditionsto manager; complete safety training and certifications.
Follow all company policies and procedures;ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language.
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
Comply with quality assurance expectations andstandards.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties asrequested by Supervisors/ Manager.
What are we looking for?
A Beauty Therapist/ Nail Technician serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Relevant qualifications for the role
Good communication skills
Committed to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams
It would an advantage in this position for you to demonstrate the following capabilities and distinctions:
Experience in managing own diary
Experience working as a Beauty Therapist
Are there any Special Conditions Related to this Position?
Yes. This position requires a Criminal Records Bureau Check. Hilton Worldwide will conduct this check during the employment process.
What benefits will I receive?
Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.