Business Analyst wanted at FlyDubai

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ref: 18000289
The Business Analyst will support the customer experience team and business stakeholders with data analytics from customer feedback. The insights should be accurate, reliable, regular and easy to understand to support business decisions and prioritise change where improvement in the customer journey is required

Key Activities
1. Create surveys using survey tools in English, Arabic and Russian to understand service feedback
2. Manage distribution of emails with relevant surveys and frequency
3. Extract and review data to create insights and trends to help prioritise change and improvement if necessary
4. Challenge anomalies and action additional surveys to have greater in-depth and understanding, if needed
5. Create business insights from audit and time motion studies data to prioritise changes from business stakeholders. These to be presented creatively for maximum impact and action.
6. Review weekly inflight entertainment data from Lumexis software to understand customer feedback and create effective insights from this data for stakeholders
7. Create weekly dashboards for senior management with qualitative, quantitative and net promoter scores

8. Create suite of presentation slides to support the customer experience team for consistency
9. Research on other airlines or new products as required to ensure that we maintain an innovative understanding of trends and products

Qualifications:

MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS

Minimum Qualification

• Bachelor’s degree in Business Studies (with quantitative emphasis), Information Systems, Statistics, Econometrics, Computer Science or related field

Experience

• Minimum of 2 years’ of working experience in a Web Analytics and Business Intelligence field. Preference will be given to those with Airline experience.

• 1-2 years of experience using statistical analysis software

Knowledge / Skills

• Proficiency to work with data and have no fear of big data

• Tableau software or other display metrics software

• Knowledge and understanding of customer impact and cost to business when service delivery fails

• Survey tools knowledge (Clicktools)

• Salesforce knowledge desirable

• Data analytics tools and understand multiple data multiple feeds and sources

Additional Requirements

• Aptitude and passion to work with data from multiple sources and large volumes of data

• Absolute accuracy and attention to detail

• Appreciation that accurate data drives business decisions

• Ability to identify trends and where required create greater understanding with additional research

• Appreciation to constantly improve the customer journey and ensure insights help this cause

• Demonstrated ability to manage multiple projects and tasks efficiently and on time

• Ability to work in a team and share information

• Prepare reports for stakeholder to report progress and share achievements

• Ability to create presentations that are creative and work within the confines of our brand

Data Integration specialist wanted at ADCB bank – Abu Dhabi

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ADCB bank Abu Dhabi logo
ADCB bank Abu Dhabi logo

Expiry Date: 2018/08/11
Ref. JB3799911
Specialist – Data Integration
 
Job Description
To develop and implement tools for data acquisition, extraction, transformation, management and manipulation of large and complex data sets to ensure data and analytics requirements are met

1.
Data Integration
Liaise with data architects to choose reference architecture and data integration styles to ensure the requirements of each data acquisition task are met
Use data acquisition, extraction, transformation, management and manipulation tools for advanced analytics in order to prepare complex data sets for data science projects
Create structured plans for the process of data transformation and integration projects to ensure requirements and timeframes are met and regular updates can be provided

Collaborate with wider IT teams in developing automation and programming scripts, refining, customising and operationalising data analytics to ensure successful deployment of analytical models
Liaise with analytics/data experts and business teams in order to define and agree the best set-up for data driven solutions Select and use appropriate data integration, analytics, visualisation and dashboard applications in order to translate business requirements into data and analytics solutions
Liaise with database administrators on data storage and delivery to ensure requirements for volume and performance are met without delays

Skills
Minimum Experience
At least 4 – 5 years of experience in data mining, large scale data acquisition, transformation and cleaning of structured and unstructured data
Minimum Qualifications
Bachelor’s Degree in a quantitative discipline such as Statistics, Mathematics, Engineering or Computer Science
Professional Qualifications
TOGAF certification or equivalent
Knowledge and Skills
Communication and persuasion skills
Understanding of architectural principles and data integration styles
Knowledge of data modelling
Familiarity with MDM, BI, and data warehouse design and implementation techniques
Knowledge of data integration tools

IT Systems Analyst wanted at ADCB bank – Abu Dhabi

ADCB bank Abu Dhabi logo

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ADCB bank Abu Dhabi logo
ADCB bank Abu Dhabi logo

Expiry Date: 2018/08/11
Ref. JB3799885
IT Systems Analyst
 
Job Description
To provide day to day transactional assistance and service to end users in the development, installation, delivery, maintenance, and issue resolution and provide support in the area of business applications that best meet end-user business processes and needs to ensure issues and inquiries are resolved in a prompt and effective manner in order to maintain smooth operations and minimise downtime

1.Software Development
Analyse functional and technical specification documents, perform system designing, coding and programing tasks and conduct unit testing to in order to ensure delivery of technology applications in line with business requirements
Conduct source code management in line with the bank’s Code Management Process in order to ensure source code is securely stored and available for re-deployment and enhancement

2.Project Delivery
Participate in business requirement analysis phase of new applications, review business requirements and map it to impacted business applications and convert business requirements into vendor understandable functional / technical specification documents in order to ensure software delivery will be in line with business requirements
Coordinate for software testing, issue resolution, provide

end user training and contribute for production deployment by adhering to bank’s technology security / standards in order to ensure robust technology solutions are delivered and deployed
Analyse business requests for system product set up / parameter change, identify required systems / applications, schedule, communicate and execute the changes in order to enable business users to launch the product or perform the requested function to carry out the business transactions

3.Core/Channel Banking Support
Provide application support by analysing issues and providing resolution, conduct periodic IT check/troubleshooting, implementation of patches and extend guidance to end users in order to facilitate banking operation smooth and to minimize downtime
Coordinate for testing fixes to ensure that the fix provided is aligned with the problem and to ensure a solution has been provided prior to handling the solution to the business users
Deliver software release by preparing the package and coordinate with relevant teams within IT for the successful release in order to ensure the software is released in relevant systems / environments

4.Software Testing
Analyse functional and technical specification documents to understand business requirements, plan and prepare test scripts and execute software testing in order to ensure all required scenarios are tested, test results are in conformity with business requirements without any defects and fit for production deployment in line with business / technical requirements

Skills
Minimum Experience
At least 2 years of experience in quantitative or analytical roles
Minimum Qualifications
Bachelor’s degree in IT/Computer Science or progressive technical certification track record for the specialist area
Professional Qualifications
ITIL v3 Foundation Certified

Knowledge and Skills
System analysis
Technical specification development
Database design
Architecture principles

Data Architect wanted at ADCB bank – Abu Dhabi

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ADCB bank Abu Dhabi logo
ADCB bank Abu Dhabi logo

Expiry Date: 2018/08/11
Ref. JB3799907
Data Architect
 
Job Description
To design and build data modelling approaches in line with agreed standards, guidelines and best practices in order to meet business requirements
 
Data Architecture Management
Identify suitable data modeling approaches for tasks by assessing the suitability of existing data models and building flexible data models in order to meet any changes to business requirements

Rationalise data processing in data integration and business intelligence (BI) activities in order to promote best practices in data and analytics
Profile internal and external data sources to increase visibility and collect various metadata assets

Oversee development of data objects and data models in order to support data services in service-oriented architecture
Suggest who can take what actions, with what data, and under what circumstances in order to assist in developing data governance processes and structure Interact with external data and analytics vendors to support the implementation of data tools and platforms

Data Security and Risk Management
Protect the bank’s data against IT risks, including unauthorized access to information, data integrity problems, loss of processing capability, and poor service levels and provide recommendations to ensure the information system is successfully exploited to achieve continuous improvement and competitive advantage by identifying needs
.
Skills
Minimum Experience
At least 8 years of experience in technology services within the banking industry of which at least 5 years of experience in the management of financial applications/technical systems
Minimum Qualifications
Bachelor’s Degree in IT, Computer Science or Equivalent
Professional Qualifications
TOGAF Open Architecture Framework Certification or Equivalent

IT Systems Analyst wanted by ADCB bank – Abu Dhabi

ADCB bank Abu Dhabi logo

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ADCB bank Abu Dhabi logo
ADCB bank Abu Dhabi logo

Expiry Date: 2018/08/24
Ref. JB3812430
IT Systems Analyst
 
Job Description
To provide day to day transactional assistance and service to end users in the development, installation, delivery, maintenance, and issue resolution and provide support in the area of business applications that best meet end-user business processes and needs to ensure issues and inquiries are resolved in a prompt and effective manner in order to maintain smooth operations and minimise downtime

1.Software Development
Analyse functional and technical specification documents, perform system designing, coding and programing tasks and conduct unit testing to in order to ensure delivery of technology applications in line with business requirements
Conduct source code management in line with the bank’s Code Management Process in order to ensure source code is securely stored and available for re-deployment and enhancement

2.Project Delivery
Participate in business requirement analysis phase of new applications, review business requirements and map it to impacted business applications and convert business requirements into vendor understandable functional / technical specification documents in order to ensure software delivery will be in line with business requirements
Coordinate for software testing, issue resolution, provide end user training and contribute for production deployment by adhering to bank’s technology security / standards in order to ensure robust technology solutions are delivered and deployed
Analyse business requests for system product set up / parameter change, identify required systems / applications, schedule, communicate and execute the changes in order to enable business users to launch the product or perform the requested function to carry out the business transactions

3.Core/Channel Banking Support
4.Software Testing
5.Policies, Processes, Systems and Procedures
6.People Management
7.Customer Service
8.Continuous Improvement
Skills
Minimum Experience
At least 2 years of experience in quantitative or analytical roles
Minimum Qualifications
Bachelor’s degree in IT/Computer Science or progressive technical certification track record for the specialist area
Professional Qualifications
ITIL v3 Foundation Certified

Systems analyst – lending wanted at ADCB bank – Abu Dhabi

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ADCB bank Abu Dhabi logo
ADCB bank Abu Dhabi logo

Expiry Date: 2018/08/24
Ref. JB3812436
Systems Analyst Lending
 
Job Description
To provide day to day transactional assistance and service to end users in the development, installation, delivery, maintenance, and issue resolution and provide support in the area of business applications that best meet end-user business processes and needs to ensure issues and inquiries are resolved in a prompt and effective manner in order to maintain smooth operations and minimise downtime

1.Software Development
Analyse functional and technical specification documents, perform system designing, coding and programing tasks and conduct unit testing to in order to ensure delivery of technology applications in line with business requirements
Conduct source code management in line with the bank’s Code Management Process in order to ensure source code is securely stored and available for re-deployment and enhancement

2.Project Delivery
Participate in business requirement analysis phase of new applications, review business requirements and map it to impacted business applications and convert business requirements into vendor understandable functional / technical specification documents in order to ensure software delivery will be in line with business requirements
Coordinate for software testing, issue resolution, provide end user training and contribute for production deployment by adhering to bank’s technology security / standards in order to ensure robust technology solutions are delivered and deployed
Analyse business requests for system product set up / parameter change, identify required systems / applications, schedule, communicate and execute the changes in order to enable business users to launch the product or perform the requested function to carry out the business transactions

3.Core/Channel Banking Support
4.Software Testing
5.Policies, Processes, Systems and Procedures
6.People Management
7.Customer Service
8.Continuous Improvement

Skills
Domain Expertise in Loan Originating Systems and exposure to different Lending Products including Islamic Lending
Loan Approval and scoring process, disbursement
Loan Management System (Life Cycle of Loan, Interest Accrual, Interest Application, Recovery etc.)
Technical skillsets on Application architecture, Operating systems, Database, middleware and mobility concepts
Strong technical skills in databases (oracle or SQL)

Systems Analyst wanted by ADCB bank – Abu Dhabi

ADCB bank Abu Dhabi logo

APPLY HERE

ADCB bank Abu Dhabi logo
ADCB bank Abu Dhabi logo

Expiry Date: 2018/08/24
Ref. JB3812434
Systems Analyst — Bespoke Segment
 
Job Description
To provide day to day transactional assistance and service to end users in the development, installation, delivery, maintenance, and issue resolution and provide support in the area of business applications that best meet end-user business processes and needs to ensure issues and inquiries are resolved in a prompt and effective manner in order to maintain smooth operations and minimise downtime

1.Software Development
Analyse functional and technical specification documents, perform system designing, coding and programing tasks and conduct unit testing to in order to ensure delivery of technology applications in line with business requirements
Conduct source code management in line with the bank’s Code Management Process in order to ensure source code is securely stored and available for re-deployment and enhancement

2.Project Delivery
Participate in business requirement analysis phase of new applications, review business requirements and map it to impacted business applications and convert business requirements into vendor understandable functional / technical specification documents in order to ensure software delivery will be in line with business requirements
Coordinate for software testing, issue resolution, provide end user training and contribute for production deployment by adhering to bank’s technology security / standards in order to ensure robust technology solutions are delivered and deployed
Analyse business requests for system product set up / parameter change, identify required systems / applications, schedule, communicate and execute the changes in order to enable business users to launch the product or perform the requested function to carry out the business transactions

3.Core/Channel Banking Support
4.Software Testing
5.Policies, Processes, Systems and Procedures
6.People Management
7.Customer Service
8.Continuous Improvement

Skills
Knowledge in Retail Banking Systems – Proficient with banking processes viz,Core Banking, Customer Onboarding and Service/relationship management, Payments, lending , investments, banking e-channels
Deep knowledge in Payment Systems SWIFT, UAEFTS, UAEDDS, ICCS, WPS, MT and MX Messages, Sanction Screening, Fees and Charge mechanisms.
Understanding business needs, requirements, and expectations and devising; transforming functional requirement into technical solution
Planning project activities viz., system design, scoping, estimation, tracking, change management, release management, delivery management & post implementation support
Coordinate system development, Testing, Deployment and Training
Technically proficient on programming languages(Java, C++ etc), application servers(IBM Websphere, Weblogic), Enterprise Service Bus(TIBCO), Operating Systems(Windows, AIX), Database(MSSQL, Oracle, Oracle PLSQL)
Good knowledge of SOAP / Web Services, MQ
Basic familiarity with web technologies HTML / XML, java/asp scripts and IIS.
Familiar with SDLC, Agile development methodologies, ITIL framework

Systems Manager wanted by ADCB bank – Abu Dhabi

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ADCB bank Abu Dhabi logo
ADCB bank Abu Dhabi logo

Expiry Date: 2018/08/09
Ref. JB3809243
Systems Manager – Wealth Management

Job Description
To provide day to day transactional assistance and service to end users in the development, installation, delivery, maintenance, and issue resolution and provide support in the area of business applications that best meet end-user business processes and needs to ensure issues and inquiries are resolved in a prompt and effective manner in order to maintain smooth operations and minimise downtime

Software Development Analyse functional and technical specification documents, perform system designing, coding and programing tasks and conduct unit testing to in order to ensure delivery of technology applications in line with business requirements Conduct source code management in line with the bank’s Code Management Process in order to ensure source code is securely stored and available for re-deployment and enhancement
Project Delivery Participate in business requirement analysis phase of new applications, review business requirements and map it to impacted business applications and convert business requirements into vendor understandable functional / technical specification documents in order to ensure software delivery will be in line with business requirements Coordinate for software testing, issue resolution, provide end user training and contribute for production deployment by adhering to bank’s technology security / standards in order to ensure robust technology solutions are delivered and deployed Analyse business requests for system product set up / parameter change, identify required systems / applications, schedule, communicate and execute the changes in order to enable business users to launch the product or perform the requested function to carry out the business transactions
Core/Channel Banking Support Provide application support by analysing issues and providing resolution, conduct periodic IT check/troubleshooting, implementation of patches and extend guidance to end users in order to facilitate banking operation smooth and to minimize downtime Coordinate for testing fixes to ensure that the fix provided is aligned with the problem and to ensure a solution has been provided prior to handling the solution to the business users Deliver software release by preparing the package and coordinate with relevant teams within IT for the successful release in order to ensure the software is released in relevant systems / environments
Software Testing Analyse functional and technical specification documents to understand business requirements, plan and prepare test scripts and execute software testing in order to ensure all required scenarios are tested, test results are in conformity with business requirements without any defects and fit for production deployment in line with business / technical requirements
Policies, Processes, Systems and Procedures Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders
People Management Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximise own and employee contribution to business performance Organise and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems
Customer Service Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions
Continuous Improvement Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programmes and projects in line with the bank’s standards

Skills
Strong Domain Expertise in Wealth Management and Investments
Customer On boarding & Risk Profiling (Retail, Advisory, discretionary etc.) (Digital Journeys of Self-directed, Guided etc.)
Familiar with Investment and trading products and their processes like corporate actions, Fund Management, systematic Investment Plan
Order Life Cycle Management (Financial markets and Instruments like Equity, MF, Bonds)
Familiar with Investment related process like Settlement, Reconciliation Management and Credit & Compliance
Knowledge of 3rd Party Integration ( Bloomberg, All Funds, SWIFT, FIX ECN etc.)
Performance Management System, Goal based financial planning and Robo Advisory
Insurance Products and lifecycle.
Project Management Kills ( Initiation, Planning, budgeting, Execution, Transition, Post Production support and closure)
Vendor management, Regulators and stake holder management skills
Technical skillsets on Application architecture, Operating systems, Database, middleware and mobility concepts

Systems Analyst wanted by ADCB bank – Abu Dhabi

ADCB bank Abu Dhabi logo

APPLY HERE

ADCB bank Abu Dhabi logo
ADCB bank Abu Dhabi logo

Expiry Date: 2018/08/10
Ref. JB3809471
Systems Analyst Lending
Job Description
To provide day to day transactional assistance and service to end users in the development, installation, delivery, maintenance, and issue resolution and provide support in the area of business applications that best meet end-user business processes and needs to ensure issues and inquiries are resolved in a prompt and effective manner in order to maintain smooth operations and minimise downtime

1.Software Development
Analyse functional and technical specification documents, perform system designing, coding and programing tasks and conduct unit testing to in order to ensure delivery of technology applications in line with business requirements
Conduct source code management in line with the bank’s Code Management Process in order to ensure source code is securely stored and available for re-deployment and enhancement

2.Project Delivery
Participate in business requirement analysis phase of new applications, review business requirements and map it to impacted business applications and convert business requirements into vendor understandable functional / technical specification documents in order to ensure software delivery will be in line with business requirements
Coordinate for software testing, issue resolution, provide

end user training and contribute for production deployment by adhering to bank’s technology security / standards in order to ensure robust technology solutions are delivered and deployed
Analyse business requests for system product set up / parameter change, identify required systems / applications, schedule, communicate and execute the changes in order to enable business users to launch the product or perform the requested function to carry out the business transactions

3.Core/Channel Banking Support
Provide application support by analysing issues and providing resolution, conduct periodic IT check/troubleshooting, implementation of patches and extend guidance to end users in order to facilitate banking operation smooth and to minimize downtime
Coordinate for testing fixes to ensure that the fix provided is aligned with the problem and to ensure a solution has been provided prior to handling the solution to the business users
Deliver software release by preparing the package and coordinate with relevant teams within IT for the successful release in order to ensure the software is released in relevant systems / environments

4.Software Testing
Analyse functional and technical specification documents to understand business requirements, plan and prepare test scripts and execute software testing in order to ensure all required scenarios are tested, test results are in conformity with business requirements without any defects and fit for production deployment in line with business / technical requirements

5.Policies, Processes, Systems and Procedures
Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders

6.People Management
Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximise own and employee contribution to business performance
Organise and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems

7.Customer Service
Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions

8.Continuous Improvement
Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programmes and projects in line with the bank’s standards

Skills
Domain Expertise in Loan Originating Systems and exposure to different Lending Products including Islamic Lending
Loan Approval and scoring process, disbursement
Loan Management System (Life Cycle of Loan, Interest Accrual, Interest Application, Recovery etc.)
Technical skillsets on Application architecture, Operating systems, Database, middleware and mobility concepts
Strong technical skills in databases (oracle or SQL)

Business Analyst wanted by ADCB bank – Abu Dhabi

ADCB bank Abu Dhabi logo

APPLY HERE

ADCB bank Abu Dhabi logo
ADCB bank Abu Dhabi logo

Expiry Date: 2018/08/10
Ref. JB3809472
Business Analyst (Wholesale Banking)
Job Description
To provide day to day transactional assistance and service to end users in the development, installation, delivery, maintenance, and issue resolution and provide support in the area of business applications that best meet end-user business processes and needs to ensure issues and inquiries are resolved in a prompt and effective manner in order to maintain smooth operations and minimise downtime

1.Software Development
Analyse functional and technical specification documents, perform system designing, coding and programing tasks and conduct unit testing to in order to ensure delivery of technology applications in line with business requirements
Conduct source code management in line with the bank’s Code Management Process in order to ensure source code is securely stored and available for re-deployment and enhancement

2.Project Delivery
Participate in business requirement analysis phase of new applications, review business requirements and map it to impacted business applications and convert business requirements into vendor understandable functional / technical specification documents in order to ensure software delivery will be in line with business requirements
Coordinate for software testing, issue resolution, provide

end user training and contribute for production deployment by adhering to bank’s technology security / standards in order to ensure robust technology solutions are delivered and deployed
Analyse business requests for system product set up / parameter change, identify required systems / applications, schedule, communicate and execute the changes in order to enable business users to launch the product or perform the requested function to carry out the business transactions

3.Core/Channel Banking Support
Provide application support by analysing issues and providing resolution, conduct periodic IT check/troubleshooting, implementation of patches and extend guidance to end users in order to facilitate banking operation smooth and to minimize downtime
Coordinate for testing fixes to ensure that the fix provided is aligned with the problem and to ensure a solution has been provided prior to handling the solution to the business users
Deliver software release by preparing the package and coordinate with relevant teams within IT for the successful release in order to ensure the software is released in relevant systems / environments

4.Software Testing
Analyse functional and technical specification documents to understand business requirements, plan and prepare test scripts and execute software testing in order to ensure all required scenarios are tested, test results are in conformity with business requirements without any defects and fit for production deployment in line with business / technical requirements

5.Policies, Processes, Systems and Procedures
Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders

6.People Management
Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximise own and employee contribution to business performance
Organise and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems

7.Customer Service
Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions

8.Continuous Improvement
Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programmes and projects in line with the bank’s standards

Skills
Experience on preparation of detailed functional specifications related to Wholesale Banking initiatives (Cash Management, Trade Finance, Financing)
Excellent skills in writing requirement documents, reports, specifications, plans and analysis
Good understanding on Corporate Banking products like Current Accounts, Overdraft & Lending
Exposure in preparing Data Flow, Process Flow using tools like MS Visio and good understanding of UX/UI
CBAP or equivalent Certification Preferred

Systems Analyst wanted by ADCB bank – Abu Dhabi

ADCB bank Abu Dhabi logo

APPLY HERE

ADCB bank Abu Dhabi logo
ADCB bank Abu Dhabi logo

Expiry Date: 2018/08/10
Ref. JB3809473
Systems Analyst – Branch Initiatives

Job Description
To provide day to day transactional assistance and service to end users in the development, installation, delivery, maintenance, and issue resolution and provide support in the area of business applications that best meet end-user business processes and needs to ensure issues and inquiries are resolved in a prompt and effective manner in order to maintain smooth operations and minimise downtime

1.Software Development
Analyse functional and technical specification documents, perform system designing, coding and programing tasks and conduct unit testing to in order to ensure delivery of technology applications in line with business requirements
Conduct source code management in line with the bank’s Code Management Process in order to ensure source code is securely stored and available for re-deployment and enhancement

2.Project Delivery
Participate in business requirement analysis phase of new applications, review business requirements and map it to impacted business applications and convert business requirements into vendor understandable functional / technical specification documents in order to ensure software delivery will be in line with business requirements
Coordinate for software testing, issue resolution, provide

end user training and contribute for production deployment by adhering to bank’s technology security / standards in order to ensure robust technology solutions are delivered and deployed
Analyse business requests for system product set up / parameter change, identify required systems / applications, schedule, communicate and execute the changes in order to enable business users to launch the product or perform the requested function to carry out the business transactions

3.Core/Channel Banking Support
Provide application support by analysing issues and providing resolution, conduct periodic IT check/troubleshooting, implementation of patches and extend guidance to end users in order to facilitate banking operation smooth and to minimize downtime
Coordinate for testing fixes to ensure that the fix provided is aligned with the problem and to ensure a solution has been provided prior to handling the solution to the business users
Deliver software release by preparing the package and coordinate with relevant teams within IT for the successful release in order to ensure the software is released in relevant systems / environments

4.Software Testing
Analyse functional and technical specification documents to understand business requirements, plan and prepare test scripts and execute software testing in order to ensure all required scenarios are tested, test results are in conformity with business requirements without any defects and fit for production deployment in line with business / technical requirements

5.Policies, Processes, Systems and Procedures
Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders

6.People Management
Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximise own and employee contribution to business performance
Organise and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems

7.Customer Service
Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions

8.Continuous Improvement
Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programmes and projects in line with the bank’s standards

Skills
Having experience in ATM , POS terminals and Banking Kiosks
In depth knowledge in ATMs (NCR, Diebold ) and ATM Message protocols( NDC, IFX, ATM Web Interfaces), Card Printing
Strong project management skills with experience in multi-faceted project throughout the entire project life cycle
Understanding business needs, requirements, and expectations and devising; transforming functional requirement into technical solution
Planning project activities viz., system design, scoping, estimation, tracking, change management, release management, delivery management & post implementation support
Technically proficient on programming languages(Java, C++ etc), application servers(IBM Websphere,Weblogic), Enterprise Service Bus(TIBCO), Operating Systems(Windows, AIX), Database(MSSQL, Oracle, Oracle PLSQL),
Good knowledge of SOAP / Web Services, MQ
Basic familiarity with web technologies HTML / XML, java/asp scripts and IIS.

Database Administrator wanted by SERCO – Dubai

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Serco logo
Serco logo

Database Administrator – Success Profile
Reporting to: AFC Systems Manager
The purpose of the job is to be responsible for supporting the Dubai Metro and Dubai Tram databases, ensuring their performance, availability and security.
Maintaining software databases of the company and manage database related issues ensuring availability and continuity.

Reason for role
To manage the AFC Systems and Software Databases
Structure and reporting relationship
Manages all database related issues of the whole Dubai Metro and Dubai Tram;
Responsible in system & database audit tasks to include assessment, evaluation and investigation:

Automatic Fare Collection (AFC) Systems
Internal Software Databases
Manage and document system configurations.
In depth analysis and investigation of systems fault and provide corrective action
Ensures that system hardware, operating systems, software systems, and related procedures are correct and in-place;
Develop and maintain installation and configuration procedures.
Contribute to and maintain system standards.
Responsible for ensuring availability and performance of the databases in the live production AFC system;
Ensuring that the associated hardware resources allocated to the databases and to ensure high resilience and performance tuning;
Resource Planning

Essential technical and professional skills, knowledge and qualifications

A degree holder in Computer Science or Computer Engineering;
Relevant Microsoft / Oracle certification level;
Professionally qualified with membership of a recognized transport institution
Strong self-sufficiency and initiative working on Database projects.
Understanding of XML schemas, XSLT, Practical experience in handling XML files from database perspective.
A proactive attitude to work, ability to perform with little or no supervision.

Engineering Data Analyst wanted by SERCO in Dubai

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Serco logo
Serco logo
Engineering Performance Data Analyst – Reporting to: System Performance Manager
Division/Function: Engineering – Serco Dubai Metro
The purpose of this position is to assist the System Performance Manager in carrying out data
analysis of all aspects of Systems Integration, asset performance, Serco Dubai Metro maintenance accomplishment performance.
This position will be within the System Performance Section of the Engineering department. The job holder will report to the System Performance Manager

Key Job Responsibilities
Assist the System Performance Managers in failure management tracking by monitoring and analyzing the system performance data generated from the maintenance management system (MMS), operations control system (OCS) and other diagnostic and tracking tools of the Dubai Metro railway;
Collecting system performance data, data cleansing, carrying out data analysis, preparing system failure analysis reports (on daily, weekly, bi-weekly and monthly basis),
Assist the System Performance Manager in preparation of the RAMS monthly report
gathering failure reports and producing distribution graphs and trend analysis reports;
Liaison with maintenance section managers, to determine the monthly statistical needs of eachfunction, in order to ensure effective asset performance management;
Perform and carry out other duties as instructed / directed by the System performance
Managers and Head of Engineering.
HSQE Responsibilities and Information Security Responsibilities

Awareness of the Integrated Management System and the content of the Health, Safety, Quality & Environment and Information Security Policy Statements;
Understanding of personal responsibilities and contribution to achieving compliance with the Integrated Management System requirements, (including but not limited to competence to perform safety critical roles, legal requirements, control measures arisen from environmental impacts and aspects, job safety analysis and information security risk assessment) and the potential consequences of departure from the arrangements in place to deliver the commitments stated in the policies statements above;

Knowledge
Higher National Certificate or Technical Diploma in systems, engineering physics, electrical,electronics engineering discipline or equivalent

Skills
Excellent numerical and PC skills including the use of MS Office (Excel, Word, Access Database
etc), Maintenance Management System (MMS), Operations Control System (OCS) for data analysis;
Ability to understand complex systems and learn new software based applications;

Experience
A minimum of 1 year preferably 2 years of work experience as data analyst, system analyst or asan information analyst;
Working knowledge of statistical and numerical analysis and technique in addition to
performance analysis, preparations of maintenance procedures and instructions, safety andquality plans and procedures;

RESOURCE ALLOCATOR wanted by DNATA – DUBAI

Dnata Dubai logo

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Dnata Dubai logo
Dnata Dubai logo

United Arab Emirates
RESOURCE ALLOCATOR (DNATA) – 180000T7
Closing Date: 14-Jun-2018
Maximise the utilisation of resources and provide a dynamic resource allocation plan by optimally allocating the key operational resources (including manpower, equipment and facilities) on the day of operation.

Ensure that the allocation of resources is undertaken independently, without prejudice, and in-line with the planned business needs, the dynamic real-time operational demands and the unscheduled customer requirements, whilst achieving the targeted levels of the current Service Level Agreements.
 
Provide an independent view regarding the most effective utilisation of all resources.
 
Job Outline:
1. Undertake allocation activities in 3 phases:

– Pre-planning – taking into account the expected demands, schedules and rostered resources, pre-plan the allocation of tasks 24-72 hours in advance of the shift (as per agreed timetable and department’s specifics).

– Shift allocation planning – during the shift, prior and/or at the start of the appropriate shift, taking into account the actual availability of resources (manpower, equipment and facilities), re-check the pre-plan and undertake the detailed allocation of all resources ensuring that allocation is undertaken according to load.

– Real-time – taking into account the availability of resources and the dynamic operational environment, undertake all aspects of the real-time allocation of resources in line with the actual loads. Actively monitor the achievement of tasks and adapt the allocation plans as required due to differentials in actual time versus planned time taken to complete tasks. Effectively adapt allocation plans according to unscheduled demands of customers (i.e. delays).

0. Improve operational efficiency and productivity by utilising specialist knowledge of the decision support systems (including but not limited to the Resource Management System (RMS), Real-Time Control (RTC), Multi-Access Check-in System (MACS), Management Information System (OPERA)) and any other IT system) to ensure that the most effective resource allocation plan is created, communicated, and executed.

0. Actively work with the operational shift in-charge by providing expert advice, input and direction in order to respond to dynamic changes during the shift; for example in cases of staff sickness or absence actively review allocation plans and make recommendations as to whether replacement or over-time is required. Undertake actions as agreed to update the administrative section regarding staff non-attendance.

1. Effectively communicate the resource allocation plan to the resources (either directly or via the operational shift in charge) and continually monitor the progress of the assigned tasks to the resources.

2. Monitor the effectiveness of the allocation plan and continually feedback recommendations regarding roster solutions and resource engagement standards to the relevant resource planning team. Continuously keep up-to-date on the service and resource levels agreed by the departments, through co-ordination with the relevant standards & procedures staff, line managers and supervisors. Increase effectiveness of staff allocation by continuously maintaining the qualification levels of staff on the master list within the system.

3. Maintain regular co-ordination and communication with resource planning and IT, to ensure that the decision support systems, deliver functional results and are configured in-line with the operational needs. Keep up-do-date with all the existing and new system functionalities for the systems relevant to the allocation function.

4. Ensure that robust and effective resource allocation plans are in place and utilised during scheduled and unscheduled system outages.

5. Work as part of a team of resource allocators ensuring smooth handover to and from colleagues on shift duties and covering for other departments or areas as required. Monitor the effectiveness of the allocation to maximise the potential of the systems at hand and for on-going review and recommendations to the management team.
QUALIFICATIONS & EXPERIENCE

Skills/Qualifications
– Completion of Operational Training Courses would be advantageous e.g. Dangerous Goods Handling, LC1, Load Processing and Handling Course.
– Knowledge/experience in GSE/Aircraft Appearances activities (DNATA only)

– 5 years experience (at least 2 years in a supervisory role) in a ground handling/airline industry
– Previous experience of having worked within an operational resource allocation, shift management, or overtime planning type function would be advantageous

– Must have excellent analytical skills and be able to quickly respond to dynamic changes during the shift

– Must have excellent communication skills (both written and verbal) and be able to effectively convey his/her proposed recommendations and changes in allocation

– Must possess advanced computer skills with an awareness of specialist applications, packages, programme languages and high proficiency of MS-Office

– Staff should not have been to an assessment for this postion in the last 6 months.

Senior Business Analyst wanted Ghassan Aboud – Dubai

Ghassan Aboud Group Dubai

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Ghassan Aboud Group Dubai
Ghassan Aboud Group Dubai

Senior Business Analyst (Automotive and Logistics)
Company: Ghassan Aboud Group
Experience: 10 to 15 years
We are looking for Senior Business Analyst who is skilled and knowledgeable in automotive after sales , supply chain, logistics, with deep understanding of automotive dealer and Third Party Logistics Provider process.

Key Responsibilities:
Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs.
Possesses expertise in the business unit(s) they support, as well as, an understanding of the IT organization’s systems and capabilities.
Analyzes business partner’s operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions.
Assists in the business process redesign and documentation as needed for new technology.
Translates high level business requirements into functional specifications for the IT organization and manages changes to such specifications.

Educates the IT organization on the direction of the business.
Negotiates agreements and commitments by facilitating communication between business unit(s) and IT from initial requirements to final implementation.
Possesses an understanding of technological trends and uses this Knowledge to bring solutions to business units supported to enhance the enterprise’s competitive edge.
Strong IT background including System Development Lifecycle: initial idea development, requirements capture, process design, application development, testing, and implementation.
Use Domain knowledge to be proactive in seeking to produce a lean and optimized design.
Assist in making recommendations for buy versus build decision.
Education and Experience:

Bachelor’s or Master’s Degree in Computer Science, Information Systems, Business Administration, or other related field. Or equivalent work experience.
Experience in Business Analysis and proficient in Package Configuration and Change Management.
Should have progressing skills on Functional Architecture Design and Architecture Knowledge.
Should have mastered one or more ERP solutions; or one or more technical tools/ languages.
Multi cycle exposure to platforms like SAP, Oracle, Navision or other tier two ERP platforms.
Related work experience in managing a team of Business Analyst and working with senior level management, business unit and corporate staff executives to develop a technology strategy.
Must have strong understanding of retail and corporate functions to include their business drivers for success, process and approaches to business models.

IT Developer (PSS) wanted by FLYDUBAI in Dubai

flydubai logo

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flydubai logo
flydubai logo

job ref#:18000227
The purpose of the position is to develop and enhance the Radixx system/source code to meet FZ business requirements

Key Activities
1. Analyse requirements and come up with system design, pseudocode and code (including prototypes)
2. Transform user requirements into Usecases/State Transition diagrams/Flow Charts and procure signoff from stakeholders
3. Build applications (stand alone as well as plugins and enhancements to existing code) for the PSS project
4. Perform unit testing using test tools and documented test cases, ensuring that code developed is of high quality. Perform NFR testing using test tools and code stubs, ensuring that code developed satisfies performance criteria
5. Derive standards and frameworks to ensure multiple developers can work on the same code base, by bringing in configuration management tools such as TFS/VSS

6. Help drive a Quality Management System with framework for requirements capture, design, coding, testing, release and quality assurance processes

7. Provides leadership and mentoring to the team of system Analysts working on the PSS system

8. Enhance the PSS system to enable integration of 3rd party products with PSS components and take the activities through to completion, including acceptance testing.

9. Implement appropriate health checks and real time alerts to catch system issues including integrity violations, data related issues and validation issues

Minimum Qualification

• Bachelor of Technology/Engineering (IT qualification)

• Computer science postgrad

Experience

• 5+ years airline industry/IT experience

• 5+ system analysis and development of airline PSS system

• A minimum of 3 yrs experience in webservice technology

• A minimum of 3 yrs experience in software development (preferably MS technologies)

• Experience in UML/OOAD

• Experience in design patterns

• Experience in code development using IDEs

• Experience in working with Quality Structures such as SEI CMM, ITPM, Tik, 6 Sigma

• Experience of working in airline IT is preferred

Additional Requirements

• Radixx experience would be beneficial

IT analyst wanted by Emirates in Dubai

Emirates Dubai logo

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Emirates Dubai logo
Emirates Dubai logo

IT SERVICE MANAGEMENT ANALYST – 180000PT
Posted Date: 03-May-2018
Closing Date: 17-May-2018
JOB PURPOSE
Perform a continuous cycle of service improvement to the production services that we provide to our customers through rigorous problem, service continuity, availability and capacity planning and management. Define and implement Service Level Objectives (SLOs) and ensure the agreed service levels are met.

Job Outline:
– Utilize analytical skills and tools in order to identify record, trends and analyze all problems that are assigned. Liaise effectively with the incident management teams, application support teams and technical teams to ensure all problems are investigated, diagnosed, have root cause analysis performed and permanent fixes implemented within the agreed terms of the SLO ensuring that these are prioritized by severity and impact criticality.

– Update the known error database with available interim solutions, and provide a monthly report to the line manager. Proactively identify potential issues which might become incidents, communicate the same to line management, and provide cost effective solutions in a timely fashion. Analyze incidents/alerts from EMS to ensure that potential problems are proactively detected and fixed before they cause business impact.

– Conduct detailed impact analysis, capacity planning and ensure that proper testing of proposed problem fixes are completed successfully before changes to the production environment are requested. Take end to end responsibility for all problems until permanent resolution ensuring that continuous progress updates are communicated to the key stakeholders. Escalate problems that age and are resulting in recurring incidents for the business.

– Work with the IT Management team of BITMs, ASMs and IT Technical Managers to develop SLOs for Emirates IT customers. Translate the business needs of the customer as defined by the BITM into technical requirements for service delivery infrastructure and liaise with the delivery teams to develop a design which uses standard services wherever possible.

– Ensure that the SLOs and SLAs are adhered to and supported by the relevant technical teams. Report and measure service availability in line with agreed service levels. Ensure that the SLOs are supported by the relevant Emirates Group departments (e.g. P&L, HR, Legal) through Operational Level Agreements (OLAs), and by external suppliers via Underpinning Contracts(UCs).

– Own and maintain the service catalogue for all available services to drive standardization and rationalization of all production services. Liaise with IT Strategy and Architecture to ensure the service catalogue supports the strategic directions for IT.

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IT Support Officer wanted by Dragon Oil Dubai

dragon oil

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dragon oil
dragon oil
IT Support Officer -TBA0167 – (1800001U)
Description
60% Operational: Perform helpdesk support activities; ensure that proper controls and standards are followed and all activities comply with regulatory requirements and company policy.
 
1. Provide first line response for users requiring assistance with information technology issues and problems.

2. Record and respond to requests for technical assistance received via phone, e-mail and help desk management system.
 
3. Escalate support issues as necessary to senior service desk team/vendors as necessary.
 
4. Maintain an up-to-date inventory of computer equipment, accessories, software, licenses and associated records.

5. Troubleshoot system and network problems and diagnose and solve hardware/software faults

6. Provide necessary support to business application

7. Manage network and cabling upgrades and offices connectivity.

8. Maintain the telecommunications system, hand radio and videoconference systems.

9. Monitor and maintain computer systems and networks;

10. Install authorized software to laptops and desktops

11. Ensuring security and upgrades are applied and kept up to date on desktops and laptops

20% Liaison and coordination:

1. Liaise with other departments and vender for support and troubleshooting when necessary.

2. Liaise with other departments to implement the projects.

3. Undertake any ad hoc responsibilities assigned by line manager.

20% Reporting: Prepare reports in support of helpdesk activities.

1. Prepare reports on helpdesk activities, performance and operational issues.

2. Contribute to helpdesk weekly and monthly reports.

3. Prepare and issue ad hoc reports relevant to helpdesk activities and responsibilities.

Qualifications

Minimum Education Level Required Diploma in Computer Science or a similar field

1 year experience in an Desktop support Engineer or technical support environment

Primary Location: United Arab Emirates-Dubai
Schedule: Full-time
Shift: Day Job
Employee Status: Regular
Job Type: Standard
Job Level: Individual Contributor
Job Posting: Apr 17, 2018, 7:39:43 AM

Database adminstrator wanted by ADCB in Abu Dhabi

ADCB bank Abu Dhabi logo

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ADCB bank Abu Dhabi logo
ADCB bank Abu Dhabi logo

Posted Date: Apr 16, 2018
Expiry Date: Jun 15, 2018
Ref. JB3790681
Database Administrator (DBA)

Job Description
Carry out database administration activities. Install, and configure Databases in UNIX & Windows environments. Patch the databases regularly in-line with Security Policies of the Bank.

Manages the database and systems administration functions for the Bank.
• Monitors the Installation, configuration and implementation of Databases in UNIX & Windows environments.
• Monitors database administration tasks on Oracle RAC & MS SQL databases.
• Application and database tuning on Production database for enhancing the performance.
• Ensure database backups are monitored and periodic restorations are exercised by Database Administrators to ensure backup quality.
• Monitor database system details within the database, including stored procedures and execution time, and implement efficiency improvements.
• Develop, implement, and maintain change control and testing processes for modifications to databases.

• Review database & cluster logs
• Manages the Disaster recovery databases. Monitors the synchronisation between production and DR databases. Manages and troubleshooting of DR databases.
• Troubleshoots high priority systems such as the core banking systems to ensure availability of service.
• Managing Database monitoring Tools
• Provide support to the SIT/UAT process and production roll-out
• Monitor and Reviews Capacity planning reports
• Deliver to a standard of fast resolution of problems, demonstrated by a service-orientated mindset throughout the team
• Coordinate with system analyst IT teams for project delivery
• Support with the communication of project status and issues
• Undertake similar or related tasks or duties as directed by senior management

Skills
A university degree in a technical discipline is essential. A Master degree in a business systems related subject area would be desirable.
Database Administration Certifications would be an added Advantage
• Excellent knowledge in Oracle 10g, 11g and 12c Administration
• Excellent knowledge in MS SQL 2005, 2008 and 2012.
• Good knowledge of UNIX (IBM AIX and Linux)
• 8 – 10 years experience in Database Administration.
• Experience in managing Oracle database administration specialised in RAC
• Experience in managing MS-SQL database administration in Cluster/Fail-over
• Practical experience in monitoring and tuning the database to provide high availability of service.

Security Analyst wanted by Commercial Bank Dubai

commercial bank of Dubai

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commercial bank of Dubai
commercial bank of Dubai

Senior IT Security Analyst – (17000289)
Description
Job Purpose:
To ensure that all systems (Including OS/ Database/ Networks/ Infrastructure) in CBD are protected against all known current and future vulnerabilities by conducting regular independent Assessments of technology and process. Evaluating and recommending mitigating controls needed to protect CBD information and networks and help determine an acceptable level of risk for the Bank.

Principals Accountabilities
Conduct periodic security assessments to identify vulnerabilities and help determine, recommend solutions to reduce level of risks to an acceptable level or to meet the risk appetite of the bank.

Perform regular Vulnerability Assessment on information assets and technologies.
Perform regular and Adhoc logical access control reviews on hosting infrastructure systems.
Continuously assess the gaps between the implemented security controls and those established at a policy level.

Maintain risk, issue and change registers for information security.
Identify security violations, security risks and vulnerabilities, escalate them to the attention of ITD Management and recommend the best ways to reduce any information security risks.
Identify compliant and non-compliant processes and system and evaluate their effectiveness. Make recommendations for improvements in line with IS Governance requirements, local and International regulations and professional practice standards (such as PCI-DSS, ISO 27001 etc.)
Support Information Security Awareness initiatives carried out by IT-GRC Unit.

Qualifications

Qualifications

Bachelor’s degrees in Computer Science, Information Systems or equivalent work experience are required.
CISA/CISM/CRICS/CISSP or well-known industry relevant certification is preferable.
Experience

Minimum 5 years in Information Technology and security related work arena.
Experience in computer security operations, policies/standards, and IT Vulnerability, threat & risk management.
Knowledge of security frameworks, standards, and guidelines is preferred.
IT Security project management experience.

Primary Location: AE-AE-Dubai
Work Locations: Head Office 2668 Al Ittihad Road, Port Saeed, Dubai Dubai
Job: Information Technology
Organization: Information Technology
Employee Status: Regular
Shift: Day Job
Job Level: Individual Contributor
Travel: No
Job Posting: Apr 1, 2018, 8:32:53 AM

Senior Analyst wanted by Dubai Airport

Dubai Airport DXB

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Dubai Airport DXB
Dubai Airport DXB

Senior Analyst – Forecasting and Research
Strategy & Development
THIS IS WHAT FUTURE FOCUS FEELS LIKE
STRATEGY AND DEVELOPMENT

Senior Analyst – Forecasting and Research
The group maps out where we’re going, what that means, and what it looks like. Our Research team analyses the industry so that we’re never playing catch-up. Development translate strategies into plans and projects. In Corporate Development, it’s more about the impact of strategies on our day-to-day running. And our Corporate Planning team creates strategy so that we’re agile enough to respond in a fast-evolving industry.

Job Purpose
Detailed quantitative and qualitative research analysis and production of aviation forecasts critical to Dubai Airports’ master programmers.
Responsible for developing the short term and long term annual passenger traffic, aircraft movements forecast, cargo forecast and associated design day schedules. In addition, regular proactive and on demand reviews and updates to the long-term forecast will be required in collaboration with the airport’s main airline stakeholders, or when key assumptions change.

Act as the key resource for all master programs related forecasts, design day schedules and market information.

Responsible for conducting competitive market analysis as required.

The job holder will be an experienced data analyst with significant experience in building and maintaining databases, and act as the prime source of aviation related intelligence and data.

This role will also examine data concerning the customer experience within Dubai Airports, to drive insights as to the sentiment of our passengers and to help drive improvements. The ability to work collaboratively with stakeholders will be critical, particularly in relation to the definition of requirements concerning customer experience surveys and data gathering efforts.

Qualifications and Education

The job holder will be educated to degree level in an analytical field (math’s, computer science, statistics, economics, econometrics, engineering etc.).

A Master’s degree is desirable but not essential.

Proficiency with Microsoft Office suite of software. Advanced skills in Excel necessary. Experience or interest in learning Tableau ideal. Java programming skills also desirable but not essential.

Experience

Proven ability to communicate data and information in a manner that is readily understood by a wide audience of varied experience.

Experience with analyzing large data sets.

Ability to effectively analyst industry trends and present in a concise way in presentations.

Technical experience with programming in Java, SQL database management or Tableau dashboards are preferable but not essential.

Training

Demonstrable ability/experience in data analysis and problem-solving techniques.
Effective oral and written communications skills in English with the ability to write precisely and concisely for reports and presentations

Knowledge

In depth knowledge of the Airport/Airline industry from a long-term planning perspective – facility development and/or airline network planning. Technical understanding of organizing and analyzing data is essential.

CHANGE SPECIALIST wanted by Emirates in Dubai

Emirates Dubai logo

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Emirates Dubai logo
Emirates Dubai logo

CHANGE SPECIALIST – DATA ANALYTICS – 180000JD
Posted Date: 04-Apr-2018
Closing Date: 21-Apr-2018
JOB PURPOSE
The Enterprise Analytics (EA) Change Specialist (CS) is responsible for engaging stakeholders participating in BI through effective change management practices. Working with the EA Change Manager the role will focus on the people side of change. The CS will work with the wider BI Analytics Team to support changes, mitigate risks associated with change and promote a more effective return to productivity during times of transition.

The CS will possess good knowledge of change management processes, and will develop a change management approach based on the details of the change and the groups being impacted. They will ideally also have some good knowledge of BI applications contained within them, as well as having a strong understanding of the business functions consuming this information.

The CS will partner internally with the education and training manager and knowledge sharing specialist to execute the change program supporting the businesses analytical capabilities in line with the Emirates Group.

Job Accountabilities

– Support the Change Manager to develop an innovative change management plans and activities
– Execute and maintain detailed change management and stakeholder engagement plans
– Develop change management presentations for various stakeholders groups
– Work internally to drive alignment and increase awareness of BI change initiatives
– Work with the Change Manager and the Learning and Development Manager on the design of learning programs to support the effectiveness and adoption of the change
– Track and monitor metrics for success/performance

Job Accountabilities

– Support the Change Manager to develop an innovative change management plan and activities
– Execute and maintain detailed change management and stakeholder engagement
– Develop change management presentations for various stakeholders groups
– Work internally to drive alignment and increase awareness of BI change initiatives
– Work with Change Manager and Learning and Development Manager on the design of learning programs to support the effectiveness and adoption of the change
– Track and monitor metrics for success/performance
QUALIFICATIONS & EXPERIENCE
– University degree in Business, Communication, HR or other related discipline
– 3+ years of relevant business or consulting experience, preferably in change management processes and methodologies
– Computer proficiency with Microsoft Office

Skills/Knowledge
– Key concepts of change management, business intelligence, including data warehousing, BI applications and analytics.
– Key business concepts, particularly as they relate to commercial aviation.
SALARY & BENEFITS
We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE. The Dirham is linked to the Special Drawing Right of the International Monetary Fund. It has been held constant against the US dollar since the end of 1980 at a mid-rate of approximately US$1= Dh3.66. Besides travel benefits normally associated with an airline, more information on employee benefits is available within the ‘Working Here’ section of this site. By viewing the ‘Dubai Lifestyle’ section in the site you can also consider the benefits of Dubai as a location to live and work in.

VICE PRESIDENT MEDIA wanted by Emirates in Dubai

Emirates Dubai logo

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Emirates Dubai logo
Emirates Dubai logo

VICE PRESIDENT MEDIA – 180000CK
Posted Date: 05-Apr-2018
Closing Date: 05-May-2018
JOB PURPOSE
The Vice President Media is responsible for developing robust global media strategies and planning frameworks & tools to optimize ROI on media investment for the Emirates Group. The role holder will help drive innovation and excellence across all media disciplines, with particular focus on paid digital channels. He / she will be accountable for performance managing our Global Media Agency and a team of in-house Media Managers / Specialists, while managing the company’s relationships with key global media suppliers as required.

Job Outline:
– Design and develop global media channel strategies as part of the Annual Planning process, based on consumer, brand, and channel insights. Build strong relationships with Advertising, Digital, Social Media, and Sponsorships to drive an effective and efficient customer centric media strategy.

– Drive engagement across key digital and non-digital channels, focusing on all investments in display advertising including retargeting. Partner with SVP Digital to integrate and optimize data across the digital performance marketing mix, improve the use of analytics and attribution modelling, and ensure appropriate investment based on campaign objectives.

– Act as an authority and owner of all paid media investment activities. Develop and implement a governance model which guides, oversees and optimizes brand and performance marketing activities as it applies to manual and programmatic campaign planning and investment. Develop frameworks to set benchmarks and monitor Agency trading effectiveness in offline & online media. Implement a process for regular review of trading strategies against commercial and brand objectives, media cost-efficiency and added value delivery at a pan-national and market level, working with senior leadership in the Agency to take corrective action, if required.

– Drive media agency conversations to improve performance globally and across regions. Responsible to ensure agencies deliver against SLAs. Negotiate, together with P & L, agreements and contracts with media agency and auditors. Enable global and regional brand audits to ensure commitments are being fulfilled.

– Ensure robust provision of syndicated research data (ie: Roy Morgan, Neilsen), providing EK with a clear understanding of the EK addressable market in all territories in which the airline operates. Ensure the on boarding of new markets is managed quickly and seamlessly, supporting our operational expansion. Identify, obtain and use first and third party data to drive investment decisions and optimize plans.

– Manage the annual corporate media budget, based on sound strategic and tactical needs that take into account investments being made behind the brand in other comms disciplines such as sponsorships, PR, social, etc.

– Identify and manage strategically appropriate long-term media partners for Emirates, to deliver strong cross-channel solutions to global and regional markets. Drive decisions concerning out vs insourcing media activities, particularly around the fast-changing area of programmatic and real-time bidding. Manage and ensure implementation of corporate media deals, driving negotiations and involving the media agency when necessary. Establish and implement guidelines and governance for integrated and collaborative agency planning and regular working relationships with creative, digital, PR and other contractual partners.

– Drive channel and regional innovation projects through the Media Managers and ensure their implementation in key markets. Mobilize the media team to be key contributors in the discussions around strategic communications planning as part of the Annual Planning process, both at a regional and global level.

– Directly lead the media team and guide them to improved performance and development to deliver expert consultancy across markets, industries, and channels. Ensure their skill set meets current needs and expectations, and stays up to date.

– Develop capability across CCMB to ensure efficient and effective utilisation of all resources (internal and external) towards delivery of maximized value of media spend.

QUALIFICATIONS & EXPERIENCE
Marketing & Media Communication : 10+ Years

Post Graduate Diploma (12+4 or equivalent) :

Qualifications: Post Graduate Diploma from a professional marketing institution, or a marketing degree / post graduate degree from a university for example a diploma from the Chartered Institute of Marketing preferred Experience in a senior media role in an international media agency. Experience in the airline/travel industry would be a strong point. Supervisory/management experience required.

Knowledge/skills: Must have excellent knowledge of all aspects of international media planning and buying across traditional and digital channels

Leadership Role: YES

SALARY & BENEFITS
We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE. The Dirham is linked to the Special Drawing Right of the International Monetary Fund and it has been held constant against the US dollar since the end of 1980 at a mid-rate of approximately US$1=Dh3.66. Besides generous travel benefits normally associated with an airline, this managerial role also has excellent leave and health care packages, accommodation, power and water paid for, along with transport benefits, life insurance and other employee benefits making the role attractive to high performers. By viewing the ‘Dubai Lifestyle’ section in the careers website you can also consider the many benefits of Dubai as a location to live and work in.

Senior Analyst wanted by Dubai Airport

Dubai Airport DXB

APPLY HERE

Dubai Airport DXB
Dubai Airport DXB

Senior Analyst – Forecasting and Research
Strategy & Development
THIS IS WHAT FUTURE FOCUS FEELS LIKE
STRATEGY AND DEVELOPMENT
Senior Analyst – Forecasting and Research

The group maps out where we’re going, what that means, and what it looks like. Our Research team analyses the industry so that we’re never playing catch-up. Development translate strategies into plans and projects. In Corporate Development, it’s more about the impact of strategies on our day-to-day running. And our Corporate Planning team creates strategy so that we’re agile enough to respond in a fast-evolving industry.

Job Purpose

Detailed quantitative and qualitative research analysis and production of aviation forecasts critical to Dubai Airports’ master programmers.

Responsible for developing the short term and long term annual passenger traffic, aircraft movements forecast, cargo forecast and associated design day schedules. In addition, regular proactive and on demand reviews and updates to the long-term forecast will be required in collaboration with the airport’s main airline stakeholders, or when key assumptions change.

Act as the key resource for all master programs related forecasts, design day schedules and market information.

Responsible for conducting competitive market analysis as required.

The job holder will be an experienced data analyst with significant experience in building and maintaining databases, and act as the prime source of aviation related intelligence and data.

This role will also examine data concerning the customer experience within Dubai Airports, to drive insights as to the sentiment of our passengers and to help drive improvements. The ability to work collaboratively with stakeholders will be critical, particularly in relation to the definition of requirements concerning customer experience surveys and data gathering efforts.

Qualifications and Education

The job holder will be educated to degree level in an analytical field (math’s, computer science, statistics, economics, econometrics, engineering etc.).

A Master’s degree is desirable but not essential.

Proficiency with Microsoft Office suite of software. Advanced skills in Excel necessary. Experience or interest in learning Tableau ideal. Java programming skills also desirable but not essential.

Experience

Proven ability to communicate data and information in a manner that is readily understood by a wide audience of varied experience.

Experience with analyzing large data sets.

Ability to effectively analyst industry trends and present in a concise way in presentations.

Technical experience with programming in Java, SQL database management or Tableau dashboards are preferable but not essential.

Training

Demonstrable ability/experience in data analysis and problem-solving techniques.
Effective oral and written communications skills in English with the ability to write precisely and concisely for reports and presentations

Knowledge

In depth knowledge of the Airport/Airline industry from a long-term planning perspective – facility development and/or airline network planning. Technical understanding of organizing and analyzing data is essential.