FDM Administrator wanted at FlyDubai – Dubai

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flydubai logo

REF: 18000277
Manage collection, preliminary processing, and archiving of aircraft operational data that is constantly recorded on aircraft Quick Access Recorders and delivered to the Safety Department

Key Activities
1. Assist the FDM Specialist in Monitor flight data to ensure that flight operations are being conducted in accordance with all applicable flydubai requirements, standards and procedures
2. Ensure smooth operation of FDM system, generate timely trend analysis reports and co-author the FDM safety newsletters.
3. Measure established procedures for safe and efficient operational practices and airworthiness; detect deviations and classify by level of severity.
4. Analyze flight data to identify, filter, and distribute only pertinent information to management.

5. Apply knowledge of aircraft systems and aircraft performance so as to provide expert interpretation of data and present clear information to internal and external customers.

6. Maximize the use of continuously recorded aircraft flight data to benefit the Company. Analytical ability is required to interpret data and translate that data into information that is valuable in making operational, quality and safety decisions.

7. Proactively recommend optimizations for maximum flight data retrieval performance, establish clear guidelines for continuous availability of Flight Data Monitoring (FDM) services.

8. Ensure proactive approach to problems and/or symptoms observed or reported, through anticipation.

9. Establish liaison with the flydubai IT Department and Flight Data Monitoring software technical support to provide daily maintenance of FDM system.

10. Assist with Data collection for SRB and SAG meetings.

11. Keep Minutes of SRB and SAG Meetings

Qualifications:

MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS

Minimum Qualification

• University Degree or equivalent experience: Relevant University Degree or ICAO CPL/ IR

Experience

• Years of experience: 2

Knowledge / Skills

• Good skills in: Microsoft Office Suite

• Specialized training in: Flight Data Management is preferred

Certificate / License required

• Occasional travel outside the UAE. Valid and unrestricted Passport Document.

Additional Requirements

• Good knowledge and experience in: Aviation. Knowledge of Flight Data Management Analysis Software preferred.

 

Business Analyst wanted at FlyDubai

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ref: 18000289
The Business Analyst will support the customer experience team and business stakeholders with data analytics from customer feedback. The insights should be accurate, reliable, regular and easy to understand to support business decisions and prioritise change where improvement in the customer journey is required

Key Activities
1. Create surveys using survey tools in English, Arabic and Russian to understand service feedback
2. Manage distribution of emails with relevant surveys and frequency
3. Extract and review data to create insights and trends to help prioritise change and improvement if necessary
4. Challenge anomalies and action additional surveys to have greater in-depth and understanding, if needed
5. Create business insights from audit and time motion studies data to prioritise changes from business stakeholders. These to be presented creatively for maximum impact and action.
6. Review weekly inflight entertainment data from Lumexis software to understand customer feedback and create effective insights from this data for stakeholders
7. Create weekly dashboards for senior management with qualitative, quantitative and net promoter scores

8. Create suite of presentation slides to support the customer experience team for consistency
9. Research on other airlines or new products as required to ensure that we maintain an innovative understanding of trends and products

Qualifications:

MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS

Minimum Qualification

• Bachelor’s degree in Business Studies (with quantitative emphasis), Information Systems, Statistics, Econometrics, Computer Science or related field

Experience

• Minimum of 2 years’ of working experience in a Web Analytics and Business Intelligence field. Preference will be given to those with Airline experience.

• 1-2 years of experience using statistical analysis software

Knowledge / Skills

• Proficiency to work with data and have no fear of big data

• Tableau software or other display metrics software

• Knowledge and understanding of customer impact and cost to business when service delivery fails

• Survey tools knowledge (Clicktools)

• Salesforce knowledge desirable

• Data analytics tools and understand multiple data multiple feeds and sources

Additional Requirements

• Aptitude and passion to work with data from multiple sources and large volumes of data

• Absolute accuracy and attention to detail

• Appreciation that accurate data drives business decisions

• Ability to identify trends and where required create greater understanding with additional research

• Appreciation to constantly improve the customer journey and ensure insights help this cause

• Demonstrated ability to manage multiple projects and tasks efficiently and on time

• Ability to work in a team and share information

• Prepare reports for stakeholder to report progress and share achievements

• Ability to create presentations that are creative and work within the confines of our brand

Marketing Officer wanted at Etihad airways – Abu Dhabi

Etihad airways UAE

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Etihad airways UAE
Etihad airways UAE

Let your career take off with the World’s Leading Etihad Aviation Group.
 
An exciting opportunity to join the Commercial Marketing team as a Marketing Officer has arisen. As Marketing Officer you will support the Regional Marketing Manager in planning and implementing marketing campaigns for the assigned region / market by driving regional marketing campaign/activities.

This role will unlock opportunities for you, enabling you to further develop your expertise within a progressive culture where a huge emphasis is placed on investing in the best talent.
 
JOB ACCOUNTABILITIES
 
Assist the Regional Marketing Manager in developing marketing plans and campaigns for assigned region/market Analyze and review data on the region’s customer segmentation and past performance to ensure activities are target to the right customer segments on the right channels.
Support the roll out of centrally-led marketing campaigns (brand awareness and tacticals) within the assigned region/market

Develop campaigns targeting consumer / tourism / trade using joint marketing funds with partners or agents
Follow all relevant policies, processes and procedures so that work is carried out in timely manner and under governance
Implement the day-to-day standard operations assigned to ensure compliance with the established standards and procedures
Monitor campaign performance and report to management against set KPIs
The role will operate in a high pressure environment to respond to the business needs with reduced lead times. Requirement to travel within the assigned region/market.

Experience:

Bachelor’s Degree in Business Management and/or Marketing
A minimum of 3 years in product and/or consumer marketing within international corporations (travel, retail, eCommerce, FMCG).
Proven track record in successfully managing digital campaigns from brief to results/learnings.
Extensive experience in building reports, analysing campaign metrics and transforming them in recommendations suitable for upper management.
Good understanding of emerging trends in digital marketing and new media for digital marketing
Strong analytical skills and data-driven thinking
Highly creative with experience in identifying target audiences and developing digital campaigns that engage, inform and motivate.
Must be a self-starter who can prove the ability to operate in a challenging environment and with multi-cultural teams.
A strong understanding of the media landscape and online distribution channels in the Middle East
Ability to communicate with multiple internal and external stakeholders, both regionally and globally, across multiple business units and functions
Excellent communication and presentation skills (verbal & written)
Solid understanding of target audiences, positioning, branding and advertising methodologies.
Strong project management skills
High computer literacy with good knowledge of MS Office applications
About Etihad Aviation Group

Headquartered in Abu Dhabi, the Etihad Aviation Group is a diversified global aviation and travel group with a business model driven by partnership and an innovative approach to growth. Etihad Aviation Group comprises five business divisions – Etihad Airways, the national airline of the United Arab Emirates; Etihad Airways Engineering; Etihad Airport Services; Hala Group; and Airline Equity Partners. For more information, please visit: etihad.com.

About Etihad Airways

From its Abu Dhabi base, Etihad Airways flies to 100 international passenger and cargo destinations with its fleet of 115 Airbus and Boeing aircraft. Etihad Airways, the national airline of the United Arab Emirates, was established by Royal (Emiri) Decree in July 2003, and in 2017 carried 18.6 million passengers. For more information, please visit: etihad.com, follow @EtihadAirways on Twitter and join Etihad Airways on Facebook.

ATC Procedure Specialist wanted by SERCO – Dubai

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Key purpose
Ensure that all new and revised procedures, agreements and staff instructions are regularly updated and published accurately, in time and in accordance with regulatory requirements.
Structure and reporting relationship
Manage high workloads in ATC and maintain familiarity with all airspace, rules and regulations. The job has a direct impact on the ATC Service provided by dans’ and consequently can be directly linked to revenue streams and expenditures across dans’.
The job holder requires adherence to various operational and UAE regulatory demands and requires immediate decision making that can often affect the safety and lives of aerodrome users.
Communications & Working Relationships:

Internal:
Head of ATC, ATC Operations Manager, ATC Technical Support Manager, All ATC Staff, DANS Internal departments, ATES

External:
Dubai Airports, Dubai Airport Stakeholders, Other airports, Adjacent ANSPs, Regulatory organisations – GCAA/DCAA

Administrative Function

Update and maintain dans local ATC documents and manuals to ensure they are in compliance with regulatory requirements.
Develop new ATC procedures in the form of TI, SI, etc. and communicate these to all necessary stakeholders.
Provide on-going education and guidance to staff regarding regulations and procedures.
Identify improvement opportunities and solutions to potential problems and communicate them to line management.
Assist the Project Specialist(s) in the initiating, planning, executing and closing of Operational projects.
Document all changes required through the dans OCRA and Safety Management processes.

Air Traffic Management

Manage and control air traffic safely in accordance with applicable rules, regulations and unit procedures.
Strive at all times to achieve the required throughput targets as appropriate.
Manage air traffic flow and provide operators with slot allocation information as required, to avoid congestion within or beyond dans’ assigned areas of responsibility.
Manage high workloads and stress, in particular dealing with emergencies and unusual circumstances.
Co-ordinate with the appropriate external agencies correctly and in a timely manner, including but not limited to adjacent ATCUs, UAE military and Airside Operations.

Proficiency

Undergo training and successfully complete competency examinations in both theoretical and practical knowledge/currency as determined by dans ATS.
Maintain a thorough knowledge and understanding of all relevant documents – in particular Annex 2, Annex 11, Doc 4444, Doc 7030, UAE AIP and Dubai Manual of Air Traffic Services (DMATS).
Maintain a thorough operational knowledge and understanding of the equipment and systems used for the provision of ATS, found in both the Primary Control facility and the Contingency Control facility.
Ensure a thorough understanding and awareness (through self or pre-watch briefing) of current OBs, TIs, SIs, NOTAMs and weather information before assuming any ATC duties.

Reporting

Adhere to regularity reporting of safety incident (ROSI) requirements, ensuring that the information provided is accurate, unambiguous and complete.
All incidents, abnormal occurrences, conditions and procedures likely to constitute a risk to safety, other than those for which a ROSI is required, shall be reported through appropriate internal dans channels.
Contribute to an atmosphere of trust in which people are encouraged to report safety related issues without the risk of punishment for actions, omissions or decisions taken by them which are commensurate with their experience and training but where gross negligence, wilful violations and destructive acts are not tolerated.

Conduct

Staff shall conduct themselves in accordance with the “dans Code of Ethics and Professional Conduct.”
Report for duty rested and in a presentable manner.
Practice professionalism and politeness to all users of services provided by dans as well as staff within the unit.
Exercise discretion in the discharge of duties and handling of information.

Development and Support

Participate on an ad hoc basis in simulation exercises, development of procedures and airspace restructuring.
Participate in configuration testing and commissioning of new or upgraded ATM systems.
Perform other duties related to ATS commensurate with the position.

Knowledge & Experience:

Extensive knowledge of relevant ICAO / CARS documents, applicable rules and local instructions.
Requires a working knowledge of document control and a document management system.
Comprehensive experience in the operation and interaction of ATC equipment.
Previous experience in working in an ATC support function and in producing and maintaining unit documentation.
ICAO English Level 4 language proficiency, valid ATC license and valid relevant medical certificate
Proven ability to work in a complex, high density environment, unique to dans with respect to innovative procedures, e.g. RECAT, RRSM, APO, A-SMGCS, etc.
All aspects of aircraft performance relevant to communication, navigation and surveillance
General computer literacy (commercial PC software packages and smart applications)
Continuous ATC operational duties at the respective unit where specialist duties will take place.

Skills:

Analytical skills
Working under pressure
Spatial awareness and problem solving skills
Team work skills
Good communication skills
Regulations / procedure writing experience would be beneficial

Simulator Pilot wanted by SERCO – Dubai

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Key purpose
To operate the air traffic simulator environment and simulate traffic scenarios and related communication between controller and aircraft to support simulator training exercises.
The job holder reports to Simulator Supervisor
Individual contributor, plans for weeks ahead and fully proficient in applying established standards; applies subject matter knowledge.
Decisions made in specific areas or as part of complex/ specialized projects, in which the staff has comprehensive knowledge.
Individual contributor and acknowledged expert within Serco, involving mastery of a specialized discipline

Key accountabilities
Operate the air traffic simulator environment and simulate traffic scenarios and related communication between controller and aircraft to support simulator training exercises.
Simulate various emergency situations or Military and VFR traffic according to the training exercise script
Liaise with Training Department on regular basis and support the delivery of training programmes and exercises

Use of crisp, correct, concise and clear R/T Phraseology according to ICAO standards during simulated exercises
Exercise initiative and independent judgment in the performance of simulated exercises roles
Follow the technology / human interface guide between an aircraft and controller in a simulated environment
Assist with other duties as requested

Essential technical and professional skills, knowledge and qualifications

High school diploma
Good knowledge of aviation related subjects like Air Traffic Services, Meteorology, Air Navigation, Aircraft Emergencies, Radar and Navigational Aids etc. is preferable
Knowledge of various work positions of controllers and ability to use correct ATC and Pilots R/T phraseology on various situations
Fluency in spoken English is essential
Attention to details and analytical skills
Excellent communication and organisational skills
Computer literacy with MS office packages skills
Experience in ATC or Flight crew environment
Experience in ATC environment preferable

Network Control Officer wanted by FlyDubai – Dubai

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flydubai logo

ref: 18000210
The Network Control Officer provides support and assistance to the NCDM, the Operations Control Senior Officer, and the Flight Dispatch Senior Officer.

Key Activities
1. Provide communication link between NCC, flydubai aeroplane’s and all related departments;
2. Maintain the necessary knowledge of flydubai procedures for the proper conduct of Operations Control and Flight Dispatch;
3. Assist the Flight Dispatcher and FSO in preparation of Preflight paperwork envelopes;
4. Maintain and monitor all telecommunications including company VHF radio. This includes the exchange between cockpit crew and Maintenance Control for technical problems developing en-route;

5. Monitor all flight movements and provide outstations with required information regarding aeroplane arrival, departure times, delays, etc.

Qualifications:

MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS

Minimum Qualification

• University Degree or equivalent

Experience

• Minimum of 2 years’ experience, previous work in airline operations is desirable.

Certificate / License required

• A current GCAA Flight Dispatch Licence is preferable however applicants meeting the requirements of GCAA PART II will also be considered, and must hold a valid UAE driving licence or foreign licence that can be converted.

Additional Requirements

• Ability to decipher weather reports and NOTAMS.

Maintenance Programme Engineer wanted by FLYDUBAI – Dubai

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flydubai logo

To ensure that the Maintenance Programme/s associated with the flydubai fleet are managed and developed in accordance with the requirements of the current GCAA regulations.

Key Activities
1. Ensuring that the Aircraft Maintenance Programme (AMP) is controlled, managed and developed as required by the continuous airworthiness requirements of the regulator, OEM and flydubai reliability programme.
2. Ensuring that the AMP is maintained in an optimized condition for flydubai operation.
3. Working with Technical Planners in relation to work packaging in order to ensure that the maintenance planned enables optimum aircraft availability to support the operational flying programme and efficient and cost effective planning of maintenance.

4. Responsible for effective taskcard management associated with the AMP.
5. Responsible for coordinating regular meetings required for the management of the AMP.
6. Responsible for AMP alignment with respect to the phase-in and phase-out of aircraft and assist in the development of associated workscopes during the delivery and lease return process.

7. Development of procedures associated with the management of the AMP.

8. Liaising with the regulator as required for the management of the approval of the AMP.

9. Represent flydubai at industry meetings in respect to the management and development of the AMP.

10. Providing out of hours support when requested ensuring the safe, punctual, efficient and cost effective operation of the fleet

11. Management reporting

12. Closure of occurrence reports and audit findings

Qualifications:

MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS

Minimum Qualification

• Degree or equivalent experience

• Secondary School Education GCSE (Engineering degree preferred (EASA B2 or B1 as alternative))

Experience

• Minimum 5 years’ experience in similar role is desirable

• Proven background in maintenance programme management

Knowledge / Skills

• Good understanding of continuous airworthiness requirements

• Good understanding of current aircraft planning systems and techniques and their relation to aircraft maintenance programmes

• The use of IT systems including Microsoft Suite and airline/MRO Systems.

• Safety/Airworthiness Awareness and GCAA regulations

IT Developer (PSS) wanted by FLYDUBAI in Dubai

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flydubai logo

job ref#:18000227
The purpose of the position is to develop and enhance the Radixx system/source code to meet FZ business requirements

Key Activities
1. Analyse requirements and come up with system design, pseudocode and code (including prototypes)
2. Transform user requirements into Usecases/State Transition diagrams/Flow Charts and procure signoff from stakeholders
3. Build applications (stand alone as well as plugins and enhancements to existing code) for the PSS project
4. Perform unit testing using test tools and documented test cases, ensuring that code developed is of high quality. Perform NFR testing using test tools and code stubs, ensuring that code developed satisfies performance criteria
5. Derive standards and frameworks to ensure multiple developers can work on the same code base, by bringing in configuration management tools such as TFS/VSS

6. Help drive a Quality Management System with framework for requirements capture, design, coding, testing, release and quality assurance processes

7. Provides leadership and mentoring to the team of system Analysts working on the PSS system

8. Enhance the PSS system to enable integration of 3rd party products with PSS components and take the activities through to completion, including acceptance testing.

9. Implement appropriate health checks and real time alerts to catch system issues including integrity violations, data related issues and validation issues

Minimum Qualification

• Bachelor of Technology/Engineering (IT qualification)

• Computer science postgrad

Experience

• 5+ years airline industry/IT experience

• 5+ system analysis and development of airline PSS system

• A minimum of 3 yrs experience in webservice technology

• A minimum of 3 yrs experience in software development (preferably MS technologies)

• Experience in UML/OOAD

• Experience in design patterns

• Experience in code development using IDEs

• Experience in working with Quality Structures such as SEI CMM, ITPM, Tik, 6 Sigma

• Experience of working in airline IT is preferred

Additional Requirements

• Radixx experience would be beneficial

Air Traffic controller wanted – SERCO – Dubai

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APPLY HERE (Air traffic control – Approach)

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Career Opportunities: Air Traffic Control Officer – Approach – Dubai (refer: 6863)

SERCO is currently recruiting experienced and highly motivated Approach Air Traffic Control Officers (ATCOs) to be a part of a great team in Dubai, United Arab Emirates. If successful, you will be responsible for directing the movement of aircraft within assigned air space to provide a safe, orderly and expeditious air traffic service. The successful applicants will enjoy the amazing lifestyle opportunities which living in the United Arab Emirates affords.
Ensure the provision of Approach control service, flight information service and alerting service to aircraft operating in the UAE FIR
Maintain a thorough operational knowledge and understanding of the equipment and systems used for the provision of air traffic services in the UAE FIR.
Distribute as required meteorological information necessary for the safe and orderly handling of traffic.
Participate in pre-watch briefings for the subsequent watch concerning all known conditions affecting safety and/or regularity of air traffic within the UAE FIR.

Report failures, abnormal occurrences or any other conditions likely to constitute a safety hazard.
Provide operational feedback to management on proposed airspace procedure and system changes.
Practice professionalism and politeness to all users of services provided by the GCAA and to other staff in Air Traffic Services.
Interface to influence colleagues and OJT students in order to develop the highest standard of air traffic controller for integration into GCAA’s Air Traffic Services section.

APPLY HERE (Air traffic control – Tower)

Career Opportunities: Air Traffic Control Officer – Tower – Dubai (ref: 6864)

SERCO is currently recruiting experienced and highly motivated Aerodrome/ Tower Air Traffic Control Officers (ATCOs) to be a part of a great team based at DXB in Dubai, United Arab Emirates. If successful, you will be responsible for providing Air Traffic Control Services to aircraft operating within the OMDB Control Zone and OMDB International Airport. The successful applicants will enjoy the amazing lifestyle opportunities which living in Dubai, United Arab Emirates affords

 

Technical Services Engineer wanted – Flydubai – Dubai

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Technical Services Engineer – Engines
Engineering REF 18000220
 
To support the requirements of Continued Airworthiness and Technical Services related to Engines and APU. Evaluation of Airworthiness Directives, Service Bulletins and other Airworthiness Data.
 
KEY ACCOUNTABILITIES
1. Communication with the manufacturer and other OEM’s for defect analysis and improvements.
 
2. Continued Airworthiness and Technical Support tasks related to engines and APU’s.
 
3. Detailed review, assessment and recommendation of all issued airworthiness requirements relating to the operated fleet including, Service Bulletins, Component Service Bulletins, Airworthiness Directives and other regulatory and manufacturers publications, including production of work orders for task accomplishment after technical review agreement.

4. Technical review meeting attendance, compilation, evaluation and presentation of reliability issues related to engines and APU’s

5. Production of engine and APU shop visit work specs and materials requirement sheet for AD’s, SB’s, and repairs

6. Assisting in the development of the approved maintenance programmes with reference to aircraft manufacturer’s instructions, regulatory requirements and in service experience.

7. Monitoring and evaluation of defects in order to ensure correct troubleshooting and defect clearance.

8. Assisting in the evaluation of processes that improve system reliability in conjunction with the aircraft manufacturers, equipment manufacturers/suppliers (including components), this includes SB’s, CSB’s, AD’s, SL’s and any other supplier documentation.

MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS

• Secondary School Education + (Engineering degree ) or (EASA B1 ) or ( Time served apprenticeship)

Experience

• At least 5 years previous experience in similar role essential

Knowledge / Skills

• Knowledge of Airworthiness regulations EASA / FAA / GCAA

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Airport Baggage Coordinator wanted by FlyDubai in Dubai

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Airport Baggage Coordinator
Dubai, DU, United Arab Emirates
ref 18000205

Airport Baggage Coordinator conducts intensive secondary tracing investigation in order to locate short shipped baggage in the shortest possible time and minimise customer inconvenience. Once located the BTA verifies the identity of baggage & passenger and arranges repatriation with the customer.

KEY ACCOUNTABILITIES

Key Activities

1. Retrieve all open AHL’s from day 6 from the world tracer system and conduct secondary tracing.

2. Ensure all left behind bags forwarded on the first available flight.

3. Request complete documents and baggage details from Passengers to conduct intensive tracing i.e. (Contents/copies of tags/ticket receipts/PIR copy).

4. Retrieve loading details from outstation.

5. Investigate all possible matches found.

6. Request all identified on hand matches & follow up till bag arrives.

7. Update daily database.

8. Check AHL/OHD quality and raise discrepancy for any inconsistency noticed in creation of the file.

9. Keep the Passenger informed to ensure proper handling.

10. Forward the file with complete documents for final settlement if baggage considered lost and not located for 21 days.

11. Monitor and ensure all records/databases are updated accurately.

Qualifications:

MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS

Experience

3+ years’ experience in baggage tracing.
3+ years customer services experience

Knowledge / Skills

Excellent understanding of World Tracer System
Fluent in English ( Written & Spoken )
Knowledge of Excel, Word and Power point

 

Marketing and Senior manager wanted by Etihad airways – UAE

Etihad airways UAE

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Marketing Manager Digital Retail Management
We are pleased to announce an incredibly exciting opportunity to join the Airline in representing Marketing as part of the Digital Retail Management (DRM) team. This is a newly created rolein line with our commitment to evolving the business through digital transformation. Your role will be to create real time, dynamic and customized multi product offerings to distribute to relevant segmented customer groups through multiple channels at optimal price for customer that optimizes revenue for the airline.

JOB ACCOUNTABILITIES

Develop, plan and implement customer offers coordinated and in line with brand and marketing objectives, in collaboration and consultation with the Senior DRM Manager
Represent marketing interests as part of the cross-departmental DRM team and creating customized customer offers, in line with company marketing guidelines, to drive ancillary revenues

 

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APPLY HERE

Senior Manager Digital Retail Management
We are pleased to announce an incredibly exciting opportunity to join a new Digital Retail Management function at Senior Management level. As Senior Manager, you will add immediate value by establishing an Etihad Airways Offer Management unit responsible for creating real time, dynamic and customized multi product offerings and distribute to relevant segmented customer groups through multiple channels as appropriate at optimal price for the airline and customer.

Identify customer segments and profiles through advanced data mining techniques, and manage offers through the creation of system rules. Contribute to the development of an Etihad offer management system.

Drive commercial offer management and ancillary pricing strategy and work across various airline functions to identify key contact positions to support transformational working methods to establish Etihad as leader in digital retailing

Challenger of existing pricing, marketing and distribution methods and leading with an entrepreneurial approach to implement customized offers and embracing a fail fast and test approach.

The person we are looking for must meet the following criteria:

Educated to degree level or with relevant analytical and Commercial experience

Additional qualification in Statistics, Mathematics is preferable but not essential

Experience in Pricing, Revenue Management, Marketing, Merchandising or Distribution within Airlines or Travel Industry desirable but not essential

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ADMIN COORDINATOR wanted by Emirates in Dubai

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ADMIN COORDINATOR – MEDICAL SERVICES – 180000Q4
Posted Date: 06-May-2018
Closing Date: 06-Jun-2018
JOB PURPOSE
To supervise the administrative operations and reception of the Emirates Group Medical Service. This involves overseeing systems and processes to ensure the clinic administration operations are effective and efficient.

Job Outline:
– Supervise and monitor the medical and dental rosters to ensure appropriate number of clinical staff deployed to provide clinical coverage for the service.
– Use long, medium and short term planning to avoid any disruption to service and cover periods of absence taking into account different levels of coverage, skills, peak times and operational requirements.
– Manage the appointments booking system ensuring appointment slots are released in a timely manner and are utilised effectively. Working closely with the contact centre Team Leader and reception Team Leaders.

– Communicate effectively with internal and external customers and departments, including but not limited to, staff, dependants, flight operations, cabin crew service centre, human resources, finance, General Civil Aviation Authority (GCAA) and Dubai Health Authority (DHA).
– Delivering excellent customer service and ensuring adherence to confidentiality policy at all times by the entire team.
– Coach staff on the job by using professional knowledge to ensure consistently high standards are maintained.
– Liaise with and advise the Admin Controller in developing training plans to ensure the necessary mix of skills available within the team.
– Performance manage staff ensuring compliance with company and clinic policies and procedures.
– Manage disciplinary and performance problems including back to work interviews, keeping the Admin Controller informed and escalating as appropriate.
– Monitor and control reporting requirements both internal and external.
– Ensure data entry is accurate and timely and meets regulatory requirements. This will include but is not limited to internal reports relating to clinic activity, reports to determine salary deductions, results and recall letters and reporting in line with DHA requirements.
– Liaise with and co-ordinate with Dubai Health Authority on behalf of the clinic related to licensing of the clinic and health professionals and education events. Act as the point of contact for all DHA queries and ensure the clinic meets licensing requirements.
– Manage front line and over the phone complaints. Investigate and respond to complaints and queries as directed by Admin Controller.

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ADMIN OFFICER wanted by Emirates in Dubai

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ADMIN OFFICER – MEDICAL SERVICES – 180000Q3
Posted Date: 06-May-2018
Closing Date: 06-Jun-2018
JOB PURPOSE
The job holder is responsible for managing and developing a team of Administrative Staff to provide a consistent, efficient and responsive, customer-oriented specialist service to an internal customer base.

Job Outline:
– Establish and prioritise department policies, processes and procedures into discrete tasks with clear accountabilities.
– Ensure delivery of department and corporate requirements in liaison with internal and related functions
– Provide effective hands-on supervision and day to day management of an Admin Team. Responsible for their performance management, providing timely feedback and coaching when required.

– Act as a first escalation point to clarify any policy issues with responsibility for decision making within established frameworks.
– Responsible for resolution of operational issues, establishing root cause and implementing action to resolve.
– Identify and deliver improved working methods/practices.
– Ensuring the quality of the content of information appears in the internal systems and timely updates.
– Continuously review working practices to enhance productivity, role enrichment and the delivery of services to the departments requirements.
– Manage the efficient maintenance of personnel systems and records for all staff within the Department.
– Analyse the data against pre-determined limits/benchmarks and Company regulation.
– Work closely with internal and partner departments to ensure effective use of resources.
Specific to Medical Services;

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Certifying Engineer – B2 wanted by FlyDubai in Dubai

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Certifying Engineer – B2
Dubai, DU, United Arab Emirates
Engineering 18000140
Completion and certification of scheduled and un-scheduled maintenance tasks on the operated fleet. Supervision of maintenance teams as required

Key Activities
To ensure that all maintenance is carried out in accordance with flydubai and regulatory requirements. This will be achieved by making full use of the resources made available by flydubai and in keeping up to date with latest issues of all forms of support documentation.
To ensure that certification of tasks is carried out only within the limitations of the company issued approval.

This will require a comprehensive knowledge of the flydubai Procedures.
To ensure that all maintenance is carried out to the highest standards and within the operational limitations prescribed. This means that all maintenance is to be carried out in accordance with the manuals and documentation provided by flydubai.
Completion of Work Packages as allocated. To ensure that all Work Packages are completed thoroughly and the relevant AMOS entries are made. To endure that any damage identified is recorded correctly and concisely.
Assisting with the recovery of AOG aircraft, to support down route requirements when requested. To ensure that the job holder has their passport at work at all times and that the required inoculations are kept up to date.

 

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Manager Ethics and Compliance wanted by Etihad in Abu Dhabi

Etihad airways UAE

APPLY HERE

Etihad airways UAE
Etihad airways UAE

Manager Ethics and Compliance (Data Privacy)
Date: 03-May-2018
Location: United Arab Emirates
Let your career take off with the World’s Leading Airline, Etihad Airways. Work in the forefront of the aviation industry, with the airline that has reimagined the flying experience through its pioneering products and services.

We are pleased to announce an incredibly exciting opportunity to join the as Manager Ethics and Compliance (Data Privacy), you will add immediate value by having primary responsibility for managing the global data protection compliance programme for the Etihad Group as directed by the Head of Ethics and Compliance and Data Protection Officer. The incumbent shall support the group Data Protection Officer to monitor compliance for the group and to provide guidance and support – acting as a key contact for all related matters. The Manager shall display the utmost integrity and shall maintain objectivity and impartiality when performing the functions of this role.

SPECIFIC RESPONSIBILITIES

Managing the Data Protection Compliance Programme

Provides leadership and guidance to the Business on all aspects of the data protection compliance programme including:
Plan the EAG global privacy programme under in keeping with objectives set by the DPO
Act as a key contact and reference point for all data protection related issues for internal and external parties (seeking legal advice where necessary).
Responsible for developing and implementing Group Policies on data protection.
Resolving ad hoc queries and issues relating to data protection
Identifying data protection and information security issues that need addressing, in particular in relation to suppliers and to IT systems, and working with management to address those issues.
Receiving and dealing with data protection subject access requests.
Requests from law enforcement
Perform Privacy Impact Assessments on systems and processes as needed, identify privacy risks, recommend remedial action and follow up to conclusion
Form part of the data breach response team providing guidance and support in order to meet breach notification requirements

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Lead Planning Engineer wanted by Etihad Abu Dhabi

Etihad airways UAE

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Etihad airways UAE
Etihad airways UAE

Date: 03-May-2018
Location: United Arab Emirates
Let your career take off with the World’s Leading Airline, Etihad Airways. Work in the forefront of the aviation industry, with the airline that has reimagined the flying experience through its pioneering products and services.
We are pleased to announce an incredibly exciting opportunity to join the Maintenance Planning function at Lead Engineer level. As Lead Planning Engineer, you will add immediate value by ensuring that all maintenance checks are delivered as per the company approved Aircraft Maintenance Program.

Be responsible for the planning of operational maintenance for their allocated fleet throughout the life cycle of aircraft.

This role will unlock opportunities for you, enabling you to further develop your expertise within a progressive culture where a huge emphasis is placed on investing in the best talent.

JOB RESPONSIBILITIES

Ensure that all maintenance checks are delivered as per the company approved Aircraft Maintenance Program. Be responsible for the planning of operational maintenance for their allocated fleet throughout the life cycle of aircraft.
Maintain oversight of Deferred Defect Status of designated fleet including but not limited to BDDs, MEL’s, Operational Significant Defects and Passenger comfort defects. Ensure maintenance is planned to enable cabin standard to be in line with the expectations of a world class leading airline.
Support the Maintenance Planning Engineer and any other direct reports in their role to ensure a smooth operation at all times, ie maintain Flight Workbench, review Alert report/ Open Work List and distribute, ensure minimum visits open, categorise planned maintenance, create maintenance visits based on the forecast
Ensure that all AD and SB’s are allocated and embodied as per Engineering recommendations to the most efficient possible ground times.

 

 

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Jobs at Falcon aviation in UAE

Falcon aviation services UAE

Falcon aviation services UAE
Falcon aviation services UAE

B2 Licensed Aircraft Engineer, Fixed Wing – Abu Dhabi
 
 
Flight Dispatcher-Abu Dhabi
 
 
DASH 8 – Q400 First Officer based in KSA
 
 
DASH 8 – Q400 Captain based in KSA
 
 
B1 Licensed Aircraft Engineer (L600 & L1000)
 
 
B2 LICENSED ENGINEER (A109-EC130)
 
 
B1.3 Licensed Aircraft Engineer (B412) – Gulf Region
 
 

B2 Licensed Aircraft Engineer (AW169)
 
 
B1.3 Licensed Aircraft Engineer (AW169)
 

 
Rotary Wing Fitters
 
 
APPLY HERE

LIFECYCLE MARKETING SPECIALIST wanted by Emirate in Dubai

Emirates Dubai logo

APPLY HERE

Emirates Dubai logo
Emirates Dubai logo
United Arab Emirates
LIFECYCLE MARKETING SPECIALIST – 180000MN
Posted Date: 19-Apr-2018
Closing Date: 05-May-2018
The Lifecyclel Marketing Specialist is responsible for supporting the Lifecycle Marketing Manager in the implementation of a customer Lifecycle communication framework. With an objective to develop customer relationships, increasing the overall customer lifetime value, the role, in tandem with the Lifecycle Marketing Manager, will develop, coordinate and deliver digital customer communications and experiences which are event and lifecycle based. Implement customer data into the defined communications, along customer lifecycle stages and sub-stages, collaboratively identifying key events and opportunities to create communications relevant for audience segments based on lifecycle stages.

Job Outline:
– Programme manage the Lifecycle programme deliverables, agreed during prioritisation sessions, ensuring project plans are up to date, all involved parties are aware of deliverables via weekly status updates, enabling the Lifecycle team to deliver successfully against agreed timelines
– Provide customer and communication performance insights to the Digital Marketing Manager – Lifecycle to iteratively define and develop the Customer Lifecycle framework stages and sub-stages and identify the important triggers or events within the framework
– Participate in regular planning and prioritisation sessions, coordinated via the MMC, involving Skywards, Product and eCommerce teams to ensure the requirements from all business units are taken into account in a collaborative manner

– Execute the delivery of automated campaigns to meet the agreed and prioritised business goals and timelines identified during prioritisation sessions, by working with both internal and digital marketing agency teams on the creative and technical implementation, utilising the applicable marketing technology
– Analyse success metrics of targeted global customer communications and apply best practice in campaign testing, providing regular insights to the Digital Marketing Manager ? Lifecycle, enabling the continual optimisation of Lifecycle programmes
– Identify opportunities for new or existing programme optimisation through proactively analysing new or existing sources of data within the business and 3rd parties (transactional & digital customer behaviour)
– Work with marketing technology partners to implement cross-channel and platform Lifecycle programmes
– Build strong relationships with regional cross-channel and digital marketing teams and MMCs to ensure collaboration resulting in cross-channel, multi-regional Lifecycle programme.
– Stay up to date with the latest industry trends, including competitor best practise, applying this to our business and sharing insights with wider Lifecycle team

QUALIFICATIONS & EXPERIENCE
– Degree or Honours (12+3 or equivalent): in marketing, business or economics.

Experience
– In a digital role, client or agency side, with demonstrable experience in the interpretation and exploitation of customer insight to drive change and revenues.
– Experienced in direct marketing techniques and CRM platforms
– Experience in using statistics and insights to make strategic decisions
– Highly organized with outstanding project management skills
– Understanding of testing, personalisation and optimisation
– An ongoing desire to learn and excel in a highly collaborative, multi-facetted department

HEAD OF EXPERIENCE ENABLEMENT wanted by DNATA Dubai

Dnata Dubai logo

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Dnata Dubai logo
Dnata Dubai logo

United Arab Emirates
HEAD OF EXPERIENCE ENABLEMENT – 180000KU
Posted Date: 19-Apr-2018
Closing Date: 18-May-2018
JOB PURPOSE
To lead, oversee and govern the end to end employee experience solutions across the Emirates Group, establishing internal operational excellence in order to enable continuous capability development supporting EK Group Strategy.

Job Outline:
– Lead the design and implementation of learning experience standards across the group in consultation with the business, regulators and group wide specialist learning delivery units
– Strategically deploy support to the business for the design, development and delivery of business critical learning solutions
– Ensure L&T products promote the Emirates Group values and are strategically aligned with business intent

– Govern the group learning experience, ensuring that all regulatory and compliance requirements are met in partnership with the business
– Drive effective utilisation of departmental resources to support strategic projects based on capability matrix of the experience resource pool
– Liaise with vendors to ensure any third party investment is aligned to the learning experience standards and meets all regulatory and compliance requirements
– Lead the evaluation of employee experience interventions effectiveness in line with international best practices and provide timely reporting to leadership and the business
– Establish and maintain relationships of strategic partnership with the key stakeholders of the Strategic Learning Council
– Direct the financial management and efficiency of the department and create on-demand reporting on performance and impact for leadership
– Lead, manage, mentor and develop a team. Foster a collaborative, high-performance, friendly and passionate team environment to ensure the development and retention of critical talent within Emirates
QUALIFICATIONS & EXPERIENCE
– Degree or Honours (12+3 or equivalent): Minimum Bachelors level qualification in a related field
– Masters level qualification would be an asset

– Minimum 10 years in Human Resources- Training

– Experience in a learning and experience enablement leadership position
– Experience in continuous improvement and process enhancements with a focus on operational excellence
– Experience in LMS administration, reporting and learning innovation
– Train the trainer experience and experience in evaluating learning delivery standards is an advantage
– Experience in managing a team of professionals

– Able to manage a complex network of operational responsibilities to cultivate an exceptional employee experience
– Able to use initiative and take responsibility with a positive can-do attitude to deliver effective results
– Self-motivated with an intellectual curiosity, a strong growth mindset and the desire to constantly improve
– Able to form effective relationships with executives and senior leaders
– A strong leader of people and teams as well as an excellent team player
– Strong in relationship management and engagement with external consultants Excellent in facilitation and communication skills, exceptional at collaboration and influence across all levels of an organisation
– A critical thinker with strong analytical skills and the ability to analyse data and create meaningful conclusions which will inform the business
– A desire to continually seek out opportunities for improvement, efficiencies and innovation in your organisational eco-system

 

Manager Ethics and Compliance wanted by Etihad Dubai

Etihad airways UAE

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Etihad airways UAE
Etihad airways UAE

Manager Ethics and Compliance
Date: 17-Apr-2018
Location: United Arab Emirates
 
We are pleased to announce a new and dynamic opportunity to join the Executive Affairs function at management level. As Manager Ethics & Compliance, you will add immediate value by implementing and monitoring Etihad aviation group’s core Ethics and Compliance programme and initiatives to ensure compliance with national and international regulations regarding fraud, export control, data protection and anticorruption.

Job Responsibilities
Strategy – Implement and manage the Function/Department strategy to ensure alignment with Etihad’s strategy
Policies and Procedures – Develop, implement and manage relevant EAG policies, processes and procedures and monitor compliance
People development – manage and develop Emirati talent assigned to your area and maximize performance

Specific Responsibilities

Develop annual and quarterly departmental plans in order to achieve objectives set by the Head of department.
Contribute to the development of the overall departmental financial budget. Monitor performance against plan and budget and report regularly to the line manager.
Manage the core ethics and compliance programme effectively with particular focus on codes of conduct, whistle-blower line management, developing and coordinating ethics and compliance liaisons, managing conflicts of interest compliance programmes.
Knowledge of anti-bribery, sanctions and export control also a bonus.
Provide leadership and collaborate with business executives and managers, in the proactive design and development of a system of internal controls – consistent with relevant regulations’ and guidance (e.g. the U.S. Federal Sentencing Guidelines, data privacy regulations, UKBA, BIS etc.) definition of an effective compliance program.
Regularly assess compliance risk within the group through specialist structured risk assessments. Identify mitigating actions, agreeing them with management and securing buy-in and following them up through to implementation.
Develop and deliver regular and relevant compliance communications messages to the business and liaisons and develop and deliver companywide live and online training.
Monitor the compliance programme for effectives. Report overall trends to the Head of Ethics and compliance.
Manage Ethics Line budget and contract. Ensure legal compliance and promote usage of the line.

Education and Experience

University degree. Preferably in Law (but other fields will be considered)
Post holder must have at least 3-5 years’ experience in an ethics and compliance role for a company or organization

Key skills and qualities

Clear and confident communicator (verbal and written)
Ability to train others and break down complex concepts using real life examples
Project management and problem solving
Excellent moral compass and high levels of inegrity
Ability to develop and draft robust policies in clear and simple language

Head of human resources wanted by Dubai Airport

Dubai Airport DXB

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Dubai Airport DXB
Dubai Airport DXB
Head – Manpower Planning & HRD Systems (Upcoming Position)
 
HR & Development
THIS IS HOW EXCEPTIONAL HAPPENS
HUMAN RESOURCES & DEVELOPMENT
 
Head – Manpower Planning and HRD Systems
 
Every organization depends on its people and their passion. They are the ones who look for new ways to innovate, delight and excite everybody they work with and for. In addition, here, they are empowered and valued for doing that. It could be your task to find, develop and retain the people who go beyond exceptional every day.

Job Purpose
 
Developing the strategy of the Manpower planning function along with managing the Human Resources and Development systems across the organisation.
Design and develop policies, processes and procedures for manpower budgeting, job evaluation, manpower outsourcing and work optimization functions
Carry out efficiency and productivity improvement studies
Developing and managing the annual manpower budget
Experience

You will have at least 12 years experience in a similar role

Experience in providing consultancy to top management on key manpower issues

Training

Oracle Fusion Human Capital Management(HCM) Cloud Applications

Knowledge

Knowledge of strategic HR practices and policies

Knowledge of Organisation restructuring and Change Management

Knowledge of Manpower Operating models, planning, forecasting and simulation tools

Various jobs by Falcon Aviation in Abu Dhabi

Falcon aviation services UAE

APPLY HERE

Falcon aviation services UAE
Falcon aviation services UAE
B2 Licensed Aircraft Engineer, Fixed Wing – Abu Dhabi
 
Flight Dispatcher-Abu Dhabi
 
Technical Author-Abu Dhabi
 
DASH 8 – Q400 First Officer based in KSA
 
DASH 8 – Q400 Captain based in KSA

DASH 8 – Q400 First Officer based in Armenia
 
DASH 8 – Q400 Captain based in Armenia
 
B1 Licensed Aircraft Engineer (L600 & L1000)
 
B2 LICENSED ENGINEER (A109-EC130)
 
B1.3 Licensed Aircraft Engineer (B412) – Gulf Region
 
B2 Licensed Aircraft Engineer (AW169)

B1.3 Licensed Aircraft Engineer (AW169)

Rotary wing fitters

Marketing Manager wanted by Etihad in Abu Dhabi

Etihad airways UAE

APPLY HERE

Etihad airways UAE
Etihad airways UAE

Manager Marketing
Date: 02-Apr-2018
Location: United Arab Emirates
Let your career take off with the World’s Leading Etihad Aviation Group.
An exciting opportunity to join the Commercial Marketing team as a Marketing Manager has arisen. As Marketing Manager you will develop, plan and implement brand and tactical marketing campaigns for the assigned region / market in order to deliver against set annual marketing objectives, in collaboration and consultation with the Regional Marketing Manager.

This role will unlock opportunities for you, enabling you to further develop your expertise within a progressive culture where a huge emphasis is placed on investing in the best talent.

JOB ACCOUNTABILITIES

Develop overall marketing strategy and plan/execute all marketing campaigns/activities for assigned region/market to delivery against set annual marketing objectives.
Lead the delivery of joint marketing campaigns with tourism partners in the assigned region/market.
Manage the roll out of centrally-led marketing campaigns (brand awareness and tacticals) within the assigned region/market ensuring brand consistence, quality, cost parameters and timeframes.
Analyse customer intelligence and marketing channel effectiveness to create target audiences and deliver conversion driven assets to the right customer at the right time.
Support the activation of key sponsorship assets for the assigned region/market by integrating with the Sponsorship dept.
Work with relevant local partners to develop marketing alliances and contribute to the effective promotion of the Etihad’s brand
Performance track Marketing campaigns and activities at a pre, during and post-launch level, to ensure timely identification and effective resolution of corrective actions
Manage administrative and accounting procedures to ensure the accurate and timely execution of the processes
Prepare and present report to senior management on local Marketing KPIs to ensure the accurate and timely communication of results and contribution to business growth
Perform research and studies to identify innovations and trends to ensure the effectiveness of campaign in the assigned geography
Budget accountability
The role will operate in a high pressure environment to respond to the business needs with reduced lead times. Requirement to travel within the assigned region/market.

QUALIFICATIONS & EDUCATION

2 year diploma in a business or marketing related discipline
6 years experience in marketing, of which 3 in a managerial role in an international customer-centric company (travel, retail eCommerce, FCMG).
Proven track record in successfully delivering campaigns (from brief to results/learnings) and demonstrate contribution to overall business objectives.
Highly creative with experience in identifying target audiences and developing (digital) campaigns that engage, inform and motivate.
Extensive experience in building reports, analysing campaign metrics and transforming them in recommendations suitable for upper management.
Must be a self-starter who can prove an ability to operate in a challenging environment and with multi-cultural teams.
A strong understanding of the media landscape and online distribution channels in the Middle East.
Ability to communicate with multiple internal and external stakeholders, both regionally and globally, across multiple business units and functions.
Ability to manage time and multiple priorities with a variety of internal and external stakeholders.
Strong interpersonal skills, social competence and negotiating capability.
Solid understanding of target audiences, positioning, branding and advertising methodologies.
Strong project management skills.
Excellent communication and presentation skills (verbal & written)
Good understanding of emerging trends in digital marketing and new media for digital marketing.
Strong analytical skills and data-driven thinking.

Operations Control Senior Officer wanted by FlyDubai in Dubai

flydubai logo

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flydubai logo
flydubai logo

Operations Control Senior Officer
Dubai, DU, United Arab Emirates
Behind the Scenes ref 18000134 05/APR/2018
The Operations Control Senior Officer (OCSO) is responsible for functional oversight of all actions and decisions within the Network Control Centre (NCC) and for all flight operations including Irregular Operations (IRROPS). The OCSO works with representatives of all departments in the NCC to maintain a safe and timely schedule.

Key Activities
1. Monitor all flights to ensure flydubai network integrity.
2. Align flying programme in line with operational and maintenance requirements.
3. Exercise operational control and flight supervision. Decide on initiation, continuation, diversion, and cancellation of flights due to operational or environmental factors.
4. Arrange and coordinate the re-routing and/or re-planning of flights as necessary.

5. Provide guidance and assistance to all the NCC personnel and contract service providers dealing with technical/mechanical defects and any other aircraft support services issues.

6. Co-ordinate with Flight Dispatch to provide quick flight planning assistance when desired by the Commander of an aircraft.

7. Perform daily analysis of all operational delays across the flydubai network.

Qualifications:

MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS

Minimum Qualification

• University Degree or equivalent

Experience

• Minimum of 5 years’ experience, airline operations preferred

Knowledge / Skills

• Knowledge of CAP371

• Flight planning is advantageous

• Ability to decipher weather reports and NOTAMS

• Knowledge of aircraft performance

Certificate / License

• A current GCAA Licence is preferable however applicants meeting the
requirements of GCAA CAR PART II will also be considered.

Must hold valid UAE drivers licence or foreign licence that can be converted.

Additional Requirements

• Employee must be willing to work shifts – both dayshifts and nightshifts.

• Exercise of operational control and flight supervision. In the interest of safety the Operations Control Senior Officer is responsible for the initiation, continuation, diversion, and cancellation (termination) of flights due to operational or environmental factors.

CORE COMPETENCIES

• Customer Focus

• Team work

• Effective Communication

• Personal Accountability & Commitment to achieve

• Resilience and Flexibility (Can do attitude)

Aircraft Appearance Controller wanted by FlyDubai in Dubai

flydubai logo

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flydubai logo
flydubai logo

Aircraft Appearance Controller
Dubai, DU, United Arab Emirates
Engineering  18000119 5/apr/2018
Ensure that the interior and exterior appearance of the operated fleet meets the flydubai expectations and to ensure compliance with GCAA regulatory requirements

Key Activities
1. To manage and administer all the aircraft appearance activities during respective shift.
2. Ensure to carry out cabin survey on aircrafts in terms of appearance & maintenance both. Record observations effectively through flydubai set standard of documentation in accordance with published manuals.
3. Report observed cabin defects directly to the concern person in the shift & compile it in form of work orders.
4. Follow the preventive maintenance and scheduled refurbishment programs using the materials and cleaning agents.

5. To supervise Cabin cleaning tasks during turn around and deep cleaning and ensure aircraft are cleaned as per set standard.
6. Be responsible for shift functioning by monitoring & coordinating all activities with the staff, company employed or outsourced, to ensure that the set standards of Aircraft Appearance are fulfilled
7. Ensure that all assets of the Company including equipment and vehicles are maintained in serviceable condition, serviced periodically and utilized properly.
8. Ensure that adequate amenities are available during the aircraft cleaning.

Qualifications:

MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS

Minimum Qualification

• High school diploma

Experience

• Min 5 yrs. of relevant experience in aircrafts appearance.
• Experience in delivering high quality product in high quality aircraft cabins.

Knowledge / Skills

• Adequate IT skills, able to use Company IT systems including aircraft maintenance operating system.

Additional Requirements

• Should possess an UAE driving license or a license that can be transferred to a UAE driving license

CORE COMPETENCIES

• Team work
• Effective Communication
• Personal Accountability & Commitment to achieve
• Resilience and Flexibility (Can do attitude)
• Customer Focus

Senior Analyst wanted by Dubai Airport

Dubai Airport DXB

APPLY HERE

Dubai Airport DXB
Dubai Airport DXB

Senior Analyst – Forecasting and Research
Strategy & Development
THIS IS WHAT FUTURE FOCUS FEELS LIKE
STRATEGY AND DEVELOPMENT

Senior Analyst – Forecasting and Research
The group maps out where we’re going, what that means, and what it looks like. Our Research team analyses the industry so that we’re never playing catch-up. Development translate strategies into plans and projects. In Corporate Development, it’s more about the impact of strategies on our day-to-day running. And our Corporate Planning team creates strategy so that we’re agile enough to respond in a fast-evolving industry.

Job Purpose
Detailed quantitative and qualitative research analysis and production of aviation forecasts critical to Dubai Airports’ master programmers.
Responsible for developing the short term and long term annual passenger traffic, aircraft movements forecast, cargo forecast and associated design day schedules. In addition, regular proactive and on demand reviews and updates to the long-term forecast will be required in collaboration with the airport’s main airline stakeholders, or when key assumptions change.

Act as the key resource for all master programs related forecasts, design day schedules and market information.

Responsible for conducting competitive market analysis as required.

The job holder will be an experienced data analyst with significant experience in building and maintaining databases, and act as the prime source of aviation related intelligence and data.

This role will also examine data concerning the customer experience within Dubai Airports, to drive insights as to the sentiment of our passengers and to help drive improvements. The ability to work collaboratively with stakeholders will be critical, particularly in relation to the definition of requirements concerning customer experience surveys and data gathering efforts.

Qualifications and Education

The job holder will be educated to degree level in an analytical field (math’s, computer science, statistics, economics, econometrics, engineering etc.).

A Master’s degree is desirable but not essential.

Proficiency with Microsoft Office suite of software. Advanced skills in Excel necessary. Experience or interest in learning Tableau ideal. Java programming skills also desirable but not essential.

Experience

Proven ability to communicate data and information in a manner that is readily understood by a wide audience of varied experience.

Experience with analyzing large data sets.

Ability to effectively analyst industry trends and present in a concise way in presentations.

Technical experience with programming in Java, SQL database management or Tableau dashboards are preferable but not essential.

Training

Demonstrable ability/experience in data analysis and problem-solving techniques.
Effective oral and written communications skills in English with the ability to write precisely and concisely for reports and presentations

Knowledge

In depth knowledge of the Airport/Airline industry from a long-term planning perspective – facility development and/or airline network planning. Technical understanding of organizing and analyzing data is essential.

CHANGE SPECIALIST wanted by Emirates in Dubai

Emirates Dubai logo

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Emirates Dubai logo
Emirates Dubai logo

CHANGE SPECIALIST – DATA ANALYTICS – 180000JD
Posted Date: 04-Apr-2018
Closing Date: 21-Apr-2018
JOB PURPOSE
The Enterprise Analytics (EA) Change Specialist (CS) is responsible for engaging stakeholders participating in BI through effective change management practices. Working with the EA Change Manager the role will focus on the people side of change. The CS will work with the wider BI Analytics Team to support changes, mitigate risks associated with change and promote a more effective return to productivity during times of transition.

The CS will possess good knowledge of change management processes, and will develop a change management approach based on the details of the change and the groups being impacted. They will ideally also have some good knowledge of BI applications contained within them, as well as having a strong understanding of the business functions consuming this information.

The CS will partner internally with the education and training manager and knowledge sharing specialist to execute the change program supporting the businesses analytical capabilities in line with the Emirates Group.

Job Accountabilities

– Support the Change Manager to develop an innovative change management plans and activities
– Execute and maintain detailed change management and stakeholder engagement plans
– Develop change management presentations for various stakeholders groups
– Work internally to drive alignment and increase awareness of BI change initiatives
– Work with the Change Manager and the Learning and Development Manager on the design of learning programs to support the effectiveness and adoption of the change
– Track and monitor metrics for success/performance

Job Accountabilities

– Support the Change Manager to develop an innovative change management plan and activities
– Execute and maintain detailed change management and stakeholder engagement
– Develop change management presentations for various stakeholders groups
– Work internally to drive alignment and increase awareness of BI change initiatives
– Work with Change Manager and Learning and Development Manager on the design of learning programs to support the effectiveness and adoption of the change
– Track and monitor metrics for success/performance
QUALIFICATIONS & EXPERIENCE
– University degree in Business, Communication, HR or other related discipline
– 3+ years of relevant business or consulting experience, preferably in change management processes and methodologies
– Computer proficiency with Microsoft Office

Skills/Knowledge
– Key concepts of change management, business intelligence, including data warehousing, BI applications and analytics.
– Key business concepts, particularly as they relate to commercial aviation.
SALARY & BENEFITS
We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE. The Dirham is linked to the Special Drawing Right of the International Monetary Fund. It has been held constant against the US dollar since the end of 1980 at a mid-rate of approximately US$1= Dh3.66. Besides travel benefits normally associated with an airline, more information on employee benefits is available within the ‘Working Here’ section of this site. By viewing the ‘Dubai Lifestyle’ section in the site you can also consider the benefits of Dubai as a location to live and work in.

Senior Analyst wanted by Dubai Airport

Dubai Airport DXB

APPLY HERE

Dubai Airport DXB
Dubai Airport DXB

Senior Analyst – Forecasting and Research
Strategy & Development
THIS IS WHAT FUTURE FOCUS FEELS LIKE
STRATEGY AND DEVELOPMENT
Senior Analyst – Forecasting and Research

The group maps out where we’re going, what that means, and what it looks like. Our Research team analyses the industry so that we’re never playing catch-up. Development translate strategies into plans and projects. In Corporate Development, it’s more about the impact of strategies on our day-to-day running. And our Corporate Planning team creates strategy so that we’re agile enough to respond in a fast-evolving industry.

Job Purpose

Detailed quantitative and qualitative research analysis and production of aviation forecasts critical to Dubai Airports’ master programmers.

Responsible for developing the short term and long term annual passenger traffic, aircraft movements forecast, cargo forecast and associated design day schedules. In addition, regular proactive and on demand reviews and updates to the long-term forecast will be required in collaboration with the airport’s main airline stakeholders, or when key assumptions change.

Act as the key resource for all master programs related forecasts, design day schedules and market information.

Responsible for conducting competitive market analysis as required.

The job holder will be an experienced data analyst with significant experience in building and maintaining databases, and act as the prime source of aviation related intelligence and data.

This role will also examine data concerning the customer experience within Dubai Airports, to drive insights as to the sentiment of our passengers and to help drive improvements. The ability to work collaboratively with stakeholders will be critical, particularly in relation to the definition of requirements concerning customer experience surveys and data gathering efforts.

Qualifications and Education

The job holder will be educated to degree level in an analytical field (math’s, computer science, statistics, economics, econometrics, engineering etc.).

A Master’s degree is desirable but not essential.

Proficiency with Microsoft Office suite of software. Advanced skills in Excel necessary. Experience or interest in learning Tableau ideal. Java programming skills also desirable but not essential.

Experience

Proven ability to communicate data and information in a manner that is readily understood by a wide audience of varied experience.

Experience with analyzing large data sets.

Ability to effectively analyst industry trends and present in a concise way in presentations.

Technical experience with programming in Java, SQL database management or Tableau dashboards are preferable but not essential.

Training

Demonstrable ability/experience in data analysis and problem-solving techniques.
Effective oral and written communications skills in English with the ability to write precisely and concisely for reports and presentations

Knowledge

In depth knowledge of the Airport/Airline industry from a long-term planning perspective – facility development and/or airline network planning. Technical understanding of organizing and analyzing data is essential.

 

B2 Licensed Aircraft Engineer wanted by Falcon aviation Abu Dhabi

Falcon aviation services UAE
Falcon aviation services UAE
Falcon aviation services UAE

B2 Licensed Aircraft Engineer, Fixed Wing – Abu Dhabi

We are currently seeking to hire a Licensed Aircraft Engineer for Fixed Wing who will report directly to the Fixed Wing Maintenance Manager. This is a Touring 8/4 Contract, based in Abu Dhabi.

Required Candidate Profile

Essential Criteria

ICAO License. B2 with at least two types operated by Falcon (Legacy/Lineage/Global XRS /Gulf Stream10)
4 Years of experience in aviation including 3 years as a LAE with an Executive Aviation company
Trouble Shooting Experience
Understanding of the workplace Health, Safety and Security practices
Valid Driver’s License
Desired Criteria

Dual License (B1, B2, C)
Experience in any of the following Aircraft Types: B2 Legacy/Lineage/Global XRS /Gulf Stream/Airbus A320 Family/Boeing 737
Bachelor’s Degree in related subject (Aviation Management, Aeronautical/ Aerospace/ Electrical/ Mechanical Engineering, Physics, Mathematics, Meteorology, etc.)
Experience in the GCC Countries
Personal Attributes

Flexibility
Customer Focus
Collaboration
Problem Solving
Self-Management
Result Driven

email with CV to recruitment@falconaviation.ae

SUBJECT “B2-Licensed-Aircraft-Engineer,-Fixed-Wing—Abu-Dhabi”

 

Human Resources Manager wanted by Falcon Aviation Abu Dhabi

Falcon aviation services UAE
Falcon aviation services UAE
Falcon aviation services UAE

A challenging and exciting opportunity has arisen within our HR department. We are seeking a talented and strategic minded Arabic Speaker Human Resources Manager who will report directly to the COO and Managing Director. This is a full time position based in Abu Dhabi and will attract a competitive family status benefits including Accommodation Allowance, Schooling Allowance, Family Health Insurance, Self-Life Insurance, 30 Working Days of Annual Leave and Family Return Flight Ticket to Point of Hire.

If you meet the criteria below, please apply by sending your Resume / CV to alya.assawi@falconaviation.ae stating your current location, notice period, salary remuneration package and desired salary remuneration package.

Required Applicant Criteria:

Essential Criteria

Minimum of 10 years of experience in HR including 3+ years of experience in Aviation or Oil & Gas Industry
MBA in HR or Bachelor’s Degree and CIPD / SHRM qualified (or equivalent)
Broad Generalist HR background including substantial experience in Recruitment & Selection, Restructuring, Job Evaluation, Competency Assessment and Performance Management
Current or recent experience in managing an HR team of 5+ with 400+ employee company
Proven track record for devising, implementing and executing strategic HR Policies and Procedures in line with Labor Law and Company strategy
Committed to driving change behaviorally and culturally through successful people management
Previous experience in implementing HRS or using well known HRS
Proficient in MS Office
High level of proficiency in English language skills
Arabic Speaker is a must
Desirable Criteria

UAE experience
Short notice period or available immediately
Personal Attributes

Ability to communicate at all levels, including Board level
Strong Leadership, Motivational and Management qualities

Resume / CV to alya.assawi@falconaviation.ae stating your current location, notice period, salary remuneration package and desired salary remuneration package.

Logistics Coordinator wanted by Etihad airways in Abu Dhabi

Etihad airways UAE
Etihad airways UAE
Etihad airways UAEetiha

Logistics Coordinator
Date: 26-Mar-2018

Location: United Arab Emirates

Let your career take off with the World’s Leading Airline, Etihad Airways. Work in the forefront of the aviation industry, with the airline that has reimagined the flying experience through its pioneering products and services.

We are pleased to announce an incredibly exciting opportunity to join the Supply Chain function at Admin level. As Logistics Coordinator, you will add immediate value by Executing daily operational warehouse and transportation booking activities following established policies and procedures, to ensure the timely and efficient execution of picking, packing and shipping of goods.

JOB RESPONSIBILITIES

Policies and procedures
Follow all relevant policies, processes and procedures so that work is carried out in a controlled and consistent manner
Day-to-Day Operations
Follow the day-to-day operations related to own jobs to ensure continuity of work. Work is reviewed at several steps along the way for accuracy.
Safety, Quality & Environment
Comply with all relevant safety, security, quality, health and environmental procedures to ensure a healthy and safe work environment

SPECIFIC RESPONSIBILITIES

Coordinate and monitor the movement of incoming/outbound goods and items to ensure they are compliant with requirements and that are stored according to internal procedures
Verify, document and accept/reject incoming goods to ensure received material is consistent with business requirements, quality and safety standards
Book and monitor shipments of requested goods to ensure they are timely and properly delivered to requestors
Coordinate and monitor warehouse and shipping activities to ensure timely delivery of requested goods
Coordinate and monitor tools, machines and vehicle usage, to facilitate reception and shipping procedures
Store and coordinate the location of material in warehouses to ensure it is stored in the most efficient way to reduce picking and packing lead time, according to Material Officer?s indications
Examine, process and monitor goods and items to support the creation and distribution of accurate shipment documentation
Maintain the warehouse system recording incoming / outbound materials to properly monitor physical and value of stock
Review and verify shipments documentation in coordination with Logistics Officers to provide timely communication to Customs office
Manage and review legal and transactional documents to ensure dispatched goods are consistent with business requirements and shipped in compliance with national and international regulations
Monitor and maintain physical and book value of stock to ensure it is properly tracked in compliance with internal auditing procedures
Liaise with procurement and accounting departments to verify purchase orders and suppliers? invoices and payments to avoid delayed in payments and orders
Monitor warehouse environment/equipment & is responsible for ordinary maintenance to ensure compliance with legal & internal standards
Liaise with external providers to ensure timely shipments booking

EDUCATION & EXPERIENCE

Minimum high school certification

Minimum of 1 year of work experience within relevant field.

SKILLS

Inbound Shipment Analysis skills – Advanced

Outbound Logistics Management skills – Advanced

APPLY HERE

Internal Communications Manager wanted by FlyDubai in Dubai

FlyDubai logo

FlyDubai logo
FlyDubai logo

 
Internal Communications Manager
 
This role is responsible for conducting all aspects of Internal Communications within flydubai, ensuring policies are aligned with the company’s goals and objectives. To ensure communications are effective, well designed and executed, timely and appropriate. To achieve understanding throughout the company of what flydubai stands for and creating an environment in which employees are communicated with and listened to. To help ensure flydubai staff ‘live’ the brand at all levels of the organisation. To ensure an accurate, timely and appropriate flow of information throughout all levels of the organisation.
 
Key Activities

1. Manage communications to a broad range of stakeholders and cultures, remaining cognisant that two-thirds of our employees are not office-based, targeting and delivering communications appropriate to all employees.
2. Draft and distribute clear, creative and effective internal communications.
3. Apply excellent written and verbal communications skills to every task.
4. Create and maintain our internal communications guidelines which will form part of the PR Toolkit.
5. Build a strong network of relationships internally that will enable effective communication across flydubai, in particular, working closely with our Human Resources (HR) and Learning and Development departments.

6. Ensure alignment and co-ordination on content and timing with any related external communications, working closely with the media relations team to deliver this.
7. Develop and manage flydubai’s corporate Intranet on SharePoint. Gain an understanding of what news our colleagues would like to hear about, what channels they would like to receive this news and with what frequency. Work closely with our Digital Communications Specialist to develop content to help drive engagement with our employees.
8. Develop and implement creative feedback channels via the Intranet, staff meetings, and other tools, including working closely with HR on employee surveys.
9. Work closely with our Events team to create and deliver a range of internal events that provide platforms for us to engage with our employees.
10. Assist in preparing and managing the internal communications aspect to flydubai’s issues management toolkit and crisis communications plan ensuring that it is kept up to date with all relevant internal contacts.
11. Develop our approach to Corporate Social Responsibility developing guidelines for charitable support.
12. Develop measurement tools to gauge effectiveness of the internal communications strategy.

Qualifications:

MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS

Minimum Qualification

• University Degree or equivalent

Experience

• Minimum of 4 years’ experience in a similar role in the private or public sector
• Previous experience in the aviation or travel industries is preferred.

Additional Requirements

• Previous airline experience desirable but not essential
• Implementing and maintaining a company intranet
• Experience of working in and with a multicultural organization
• Excellent written and verbal English language skills

CORE COMPETENCIES

• Customer Focus
• Team work
• Effective Communication
• Personal Accountability & Commitment to achieve
• Resilience and Flexibility (Can do attitude)

 

APPLY HERE

Aerodrome Officer wanted by Dubai Civil Aviation Authority

Dubai Civil Aviation Authority logo

APPLY HERE Type 18001196 in the search box

Dubai Civil Aviation Authority logo
Dubai Civil Aviation Authority logo

Aerodrome Officer – (18001196)

Role Purpose

To develop and review new safety standards and requirements for the Aerodrome. Perform and direct initial assessments, oversight and inspections of licensed and unlicensed aerodromes and unlicensed helipads and, as tasked, commensurate with the post holders discipline and training to ensure that the aerodrome or helipad licensee or operator is competent and they comply with the regulatory requirements of the GCAA and DCAA. Responsible for the ownership of the DCAA SMS Manual and ongoing administration. Ensuring the DCAA conforms to the SMS principles. Responsible for administering the wildlife Hazard management within Dubai and liaison with stakeholders.

Key Responsibilities/Duties

1.Aerodrome Operations: Review & assist the standards and operations of licensed and unlicensed aerodromes and vicinities within the Emirate of Dubai to ensure regulatory compliance for aerodrome certification.

2. Helipad Operations: Review & assist the standards and operations of helipads and vicinities within the Emirate of Dubai to ensure regulatory compliance for aerodrome certification.

3. Standards & Systems: Review & assist the development of national aerodrome standards, systems and requirements for various categories of aerodromes.

4. Inspection & Oversight: Review & assist the process on aerodrome oversight activities undertaken and provide technical assistance/advice where necessary on aerodrome safety related matters both internally and to external stakeholder.

5. Manuals & Documentation: Assist with reviewing and developing internal documentation, manuals and processes.

6. Safety Workshops & Seminars: Assist with the Development and implementation of Aerodrome Safety workshops/seminars.

7. Safety Management System: Responsible for the ownership and ongoing administration of the DCAA SMS. Ensuring the DCAA conforms to the SMS principles of ICAO.

8. Wildlife Hazard Management: Responsible for administering the WHM regime of the DCAA within Dubai and the various processes with stakeholders.

9. Other Duties: Perform other Aerodrome safety related duties as may be assigned from time to time.

Qualifications

Academic Qualifications:
– Bachelor’s degree in any equivalent. (Extensive flying experience, preferably ATPL or a significant level of aerodrome operational management experience at a senior level).
– Diploma In airside operation.

Certifications:
– ATC License and/or if applicable Airside Operation Controller Certificate.
– QMS.
– SMS.

Professional Experience:
– At least (0-2) years in aviation field.

Job Category: ​Aviation (Aviation)
Employer: Dubai Civil Aviation Authority
Educational-level: Bachelor
Required Nationality: UAE Only
Monthly Salary: Unspecified
Schedule-Time: Full time
Job Posting: 12/03/2018
Unposting Date: Ongoing

Licensed Aircraft Engineer wanted by Falcon aviation in Abu Dhabi

Falcon aviation services UAE

APPLY HERE

Falcon aviation services UAE
Falcon aviation services UAE

B2 Licensed Aircraft Engineer, Fixed Wing – Abu Dhabi
We are currently seeking to hire a Licensed Aircraft Engineer for Fixed Wing who will report directly to the Fixed Wing Maintenance Manager. This is a Touring 8/4 Contract, based in Abu Dhabi.
Essential Criteria
ICAO License. B2 with at least two types operated by Falcon (Legacy/Lineage/Global XRS /Gulf Stream10)
4 Years of experience in aviation including 3 years as a LAE with an Executive Aviation company
Trouble Shooting Experience
Understanding of the workplace Health, Safety and Security practices
Valid Driver’s License
Desired Criteria

Dual License (B1, B2, C)
Experience in any of the following Aircraft Types: B2 Legacy/Lineage/Global XRS /Gulf Stream/Airbus A320 Family/Boeing 737
Bachelor’s Degree in related subject (Aviation Management, Aeronautical/ Aerospace/ Electrical/ Mechanical Engineering, Physics, Mathematics, Meteorology, etc.)
Experience in the GCC Countries
Personal Attributes

Flexibility
Customer Focus
Collaboration
Problem Solving
Self-Management
Result Driven

 

Production Planner wanted by Falcon Aviation in Abu Dhabi

Falcon aviation services UAE

APPLY HERE

Falcon aviation services UAE
Falcon aviation services UAE

CAR 145 Production Planner

Falcon Aviation is looking to hire an experienced CAR 145 Production Planner whose role will be to effectively plan forecasted aircraft maintenance requirements, issue complete work packs and arrange required resources (manpower / tooling / spares etc.) and to ensure all company processes are complied with according to the company and regulatory requirements. This role will report directly to the Production Planning Manager. This is a full-time position based in Abu Dhabi and will attract a competitive salary and additional benefits such as annual flight to point of hire, Health & Life Insurance, 25 working days of annual leave per year, etc.
 
Required Candidate Profile:
 
Essential Criteria
 
4 Years aviation experience in a CAR145 organization and 2 years’ experience in a planning role
Knowledge of planning for any of Falcon’s RW & FW types
Good knowledge and understanding of the content of various aircraft technical manuals and associated documentation

Good knowledge of GCAA CAR M and CAR 145
In-depth knowledge of UAE GCAA, EASA and FAA regulations and requirements for Continued Airworthiness
Strong knowledge of planning software
Ability to develop and maintain aircraft maintenance forecasts and schedules
Ability to create and issue line and base maintenance work scope
Excellent organizational skills and the ability to work under pressure
Proficient in MS Office and English language (verbal & written)
Financial acumen
Desirable Criteria

Aircraft Maintenance Training course, National License or equivalent experience
HF, EWIS and FTS Certificates
Knowledge of Human Factors
Logistics and dangerous goods handling experience
Middle East experience
Personal Attributes

Customer Focus
Result Driven
Team player
Problem Solving

Online marketer wanted by Etihad Airways in Abu Dhabi

Etihad airways UAE

APPLY HERE

Etihad airways UAE
Etihad airways UAE

Head of Customer Engagement & Analytics
Date: 08-Mar-2018
Location: United Arab Emirates
To lead the Hala Group Customer Engagement Team that encompasses marketing, analytics, and operations functions and activities. Responsible for developing the strategic direction and accountability for the provision of services to all Hala business units, including Etihad Guest and Loyalty Programmes, Holidays and Hala Travel Management.

Define and drive the customer engagement strategy in collaboration with Hala senior leadership team. Accountable for the successful and timely delivery of Hala Groups’ customer experience across a wide variety of digital, mobile, and service delivery channels.

SPECIFIC RESPONSIBILITIES

The KPIs of a united Hala Customer Engagement Team that encompasses marketing, analytics, and operations functions. These KPIs include customer engagement score, % revenue growth from new customers, net result, free cash flow, and projects ROI.
Define, cascade and drive the Hala Customer Engagement Strategy. Educate internal partners on the strategy and this unification of digital, mobile, marketing, analytics, testing and operations strategies in order to pivot the entire team in unison to meet overarching KPIs.
Identify growth opportunities for the business by smarter utilization of data and technology that can be leveraged to into exponential steps forward in product development and customer engagement.
Drive and build effective sustainable internal and external stakeholder relationships to leverage influence and decision making at Senior Executive level across EAG
Responsible for Hala Customer Engagement budget in order to maximize Engagement team success and meet required business KPIs.
Ensure compliance with set Procurement and Finance processes, policies and procedures. Contribute to the development and finalization of the overall Hala budget.
Drive and build effective sustainable internal and external stakeholder relationships to leverage influence and decision making at Senior Executive level across EAG
Responsible for Hala Customer Engagement budget in order to maximize Engagement team success and meet required business KPIs
Lead and monitor strategic analytics, marketing, mobile, digital and operations plans – to ensure alignment with the overall Hala and EAG strategy, priorities and targets. Engage with other Hala and EAG business units – to ensure alignment and identify & leverage cross partner opportunities.
Own the senior marketing relationship with third party strategic partnerships, as they relate to Hala. Own and optimize any outsourced or offshored activities or teams as they relate to Hala.
Lead projects that identify opportunities which use new and existing technology that will exponentially increase the ease of doing business with a wide variety of touch points, including the FFP. Opportunities must be data and/or research driven to drive transformative changes to drive incremental revenue.
Cascade policies, processes and procedures to ensure all relevant governance / privacy / regulatory / legislative / GPPR requirements are met. Ensure auditable processes and standard operating practices are fully compliant with all relevant internal / external requirements.
Stakeholder Management: Create authentic and strong business relationships with a wide variety of internal stakeholders. Understand goals of partners and help

EDUCATION & EXPERIENCE

achelor degree, Masters preferred in a commercial/business related field such as Business, Economics, marketing or maths
15+ years’ experience at a senior level in a combined marketing/analytics/growth lead for a name brand organization that delivers remarkable customer experiences
Highly experienced in mobile. Digital, marketing analytics and the application of analytics to customer/prospect value generation

SKILLS

Commercial understanding – Excellent
Numeracy and analysis – Excellent
Project Management – Excellent
Problem solving – Excellent
Written and verbal communication – Excellent
Presentation skills – Excellent
Numeracy and analysis – Excellent
Project Management – Excellent
Negotiation – Excellent
People Management – Excellent
Data Science concepts & application – Good

​​​​​​​

About Etihad Airways

Etihad Aviation Group (EAG) is a diversified global aviation and travel group comprising five business divisions – Etihad Airways, the national airline of the United Arab Emirates, Etihad Airways Engineering, Etihad Airport Services, Hala Group and Airline Equity Partners. The group has minority investments in six airlines: airberlin, Air Serbia, Air Seychelles, Alitalia, Jet Airways and Virgin Australia.

From its Abu Dhabi base, Etihad Airways flies to, or has announced plans to serve, more than 110 passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and the Americas. The airline has a fleet of over 120 Airbus and Boeing aircraft. In 2013, it placed firm orders for 204 aircraft, which included 71 Boeing 787s, 25 Boeing 777Xs, 62 Airbus A350s and 10 Airbus A380s. For more information, please visit: etihad.com

e-Commerce Data Analyst wanted by FlyDubai in Dubai

FlyDubai logo

APPLY HERE

FlyDubai logo
FlyDubai logo

e-Commerce Data Analyst
ref: 18000079
03/MAR/2018
To lead the discovery, analysis and presentation of core insights from web data. Recommend, create and execute site tagging strategy that drives fundamental improvements to customers’ digital experience across all corporate web and mobile sites.

KEY ACCOUNTABILITIES

1. Work closely with the Onsite Marketing Coordinator and the e-Commerce product development team to identify gaps in data capture strategy and collaboratively implement enhancements.

2. Identifying the various sources and types of quantitative and qualitative data across all digital channels and ancillary partner online transaction and revenue data that give a real insight into actual e-Commerce performance and ROI.

3. Prepare and maintain appropriate e-Commerce Key Performance Indicators (KPIs) and metrics as well as website performance and visitor engagement dashboard reporting.

4. Administer web analytics tools including variables, report suites, users and manage vendor relationships.

5. Ensure availability, effective utilization, and data analysis of relevant e-Commerce dashboards and business intelligence reports.

6. Periodic data validation on data collection variables and collaborate with web analytics vendor and development team to make tagging updates and changes.

7. Support the e-Commerce Manager in the consolidation, analysis and reporting of data to senior management and other business units.

8. Work closely with the e-Commerce Manager to oversee and recommend all key analytical projects, proactively engaging with cross-functional teams to assess existing and upcoming business needs.

9. Analyse and interpret feedback from customers through surveys and from different parts of the business to identify gaps and to recommend change and development required in processes, systems, communications, distribution, products, service etc.

10. Develop and execute process to review and analyse impact of changes to the sites such as site enhancements, redesigns, content updates and online testing through web statistics and user dynamics; make strategic recommendations to improve the appearance, effectiveness and user experience of all aspects of the sites.

11. Interact directly with multiple departments and teams including Brand and Advertising, Customer Experience, Revenue Optimisation, e-Commerce Marketing, Product Development and Finance to identify key analyses that deliver valuable business insight and areas of opportunity for optimizing the web and mobile experience; find, model and communicate the information to all concerned.

12. Specific functions: Finance – Site KPI reporting, ROI metrics; Email, Brand and e-Commerce Marketing – campaign tracking & reporting, tagging strategy and requirements and custom report builds; Product Development – category and product page tagging, site tagging direction and QA, data audits and reporting, ad-hoc reporting requests, web analytics tool training.

Qualifications:

MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS

Minimum Qualification

• Bachelor’s degree in Business Studies (with quantitative emphasis), Information Systems, Statistics, Econometrics, Computer Science or related field

Experience

• 5 years’ e-Commerce marketing experience, within a fast paced, data centric, analytically driven environment. Preference will be given to those with Retail or Airline experience

• Minimum of 3 years’ e-Commerce marketing experience, within a fast paced, data centric, analytically driven environment. Preference will be given to those with Retail or Airline experience

• Minimum of 3 years’ experience with web analytics tools required. Experience using statistical analysis software an added advantage

• Minimum of 2 years’ experience in advanced web analytics methodologies such as experimentation and testing, competitive analysis, surveys and market research.

Knowledge / Skills

• Knowledge of SQL an added advantage

• Proven experience within quantitative data analysis, interrogation and reporting; excellent business analytical skills – both conceptual and practical

• Proven ability to identify customer insight across large amounts of qualitative and quantitative data, and to perform and evaluate basic to moderately complex trend analysis using statistical methods

• Expert level experience with Excel (pivot tables, complex formulas, statistical analysis)

• Proficiency with the Microsoft Office Suite (particularly Excel and PowerPoint), Omniture SiteCatalyst and Google Analytics

CORE COMPETENCIES

• Customer Focus

• Team work

• Effective Communication

• Personal Accountability & Commitment to achieve

• Resilience and Flexibility (Can do attitude)

 

IT Manager wanted by FlyDubai in Dubai

FlyDubai logo

APPLY HERE

FlyDubai logo
FlyDubai logo

Manager – IT Production Services
REF: 18000083
26-FEB-2018
Responsible for managing Data Center & network infrastructure and services of flydubai. Ensures effective management and monitoring of Production environments of IT applications and infrastructure on a 24 x 7 Operations with Disaster Recovery and BCP Planning, which includes IT solutions / Services hosted outside FZ. Ensures seamless, transparent execution of all processes and change management activities across the IT organization by applying process improvement, change management methodologies, communication planning, organizational/compliance readiness assessment and stakeholder analyses.

Leads the design of the IT organization’s overall operational process structure, including creating a process hierarchy that streamlines IT processes, eliminates redundancy and ensures compliance.

KEY ACCOUNTABILITIES

Key Activities

1. Manage day-to-day operations of Data Centre and coordination
2. Ensure systems availability as per agreed SLAs and corresponding support processes based on ITIL.
3. Leadership for delivery of 24/7 service operations and compliance.
4. Effectively develop and manage highly-available complex infrastructure with 24/7 availability of Corporate Network infrastructure and the Data Centers to ensure the availability of all servers and services required by flydubai, which includes IT solutions / Services hosted outside FZ.
5. Ensures Disaster Recovery drills are planned and carried out effectively at agreed intervals and provide status update to relevant stake holders.
6. Experience with regulatory compliance issues, as well best practices in application and network security.
7. Manage licensing and maintenance contracts related to IT Production environments to ensure the continuity of services.
8. Provides infrastructure services vision, enables innovation and seeks to leverage IT trends that can create business value consistent with the company’s requirements and expectations.
9. Development of IT operations governance process.
10. Design verification and supervision of all IT infrastructure related activities such as high level network design, Fiber network etc.
11. Design verification and supervision of Data Centers.
12. Continue to assess and enhance Data Centers with latest relevant cost effective technologies.
13. Continually assess options for consolidation of servers and racks to save Data Center foot print resulting in cooling and power efficiency.
14. Build and lead the Release Management Team that will manage and coordinate all IT releases across all business units or IT business partners.
15. Actively participate in the IT strategic planning.
16. Facilitate the resolution of issues and problems within an ITIL framework, and manage escalations and issues as required
17. Present operational performance metrics and status across the IT infrastructure and networks to the rest of the company, in terms of dashboards, performance, improvement plans etc.
18. Mediate between internal teams, outsourcing partners and other stakeholders to ensure an open, clear and collaborative culture to optimize performance and productivity.
19. Lead Audit exercises and implement and own the process improvement activities to improve the overall Release Management processes.
20. Work closely with FZ IT sections to ensure that that Data Centre and Infrastructure are geared up to meet the growing demands of flydubai.
21. Ensures that all changes to FZ IT Production environments are planned as per agreed Tier level maintenance windows and necessary approvals are available for unplanned changes/outages.
22. Owner of IT-wider Change Management, Release Management, Incident Management, Service Asset & Configuration Management and Service Level Management processes. And ensure the same are implemented effectively within IT.

Qualifications:

MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS

Minimum Qualification

• A university degree in business or technology. BS in Computer Science, Computer Engineering, Business or similar fields is highly desired with MSc or MBA preferred.

Experience

• 12+ years’ total experience, including 6+ years in a production 24/7 high-availability multi-site enterprise of mission critical systems, ERP and CRM environments, including application hosting, voice and data networks, security and information protection and 4+ years’ experience with high availability networks and replicated disaster recovery architectures.
• 10 years of IT and business/industry work experience, with at least 3 years of experience in managing multiple medium to large cross-functional teams or projects, and influencing senior level management and key stakeholders.
• Experience in areas such as process design, re-engineering, organizational transformation, ITIL, Six Sigma and Lean and/or CMMI.
• Experienced in managing compliant operations and ensuring successful internal, external and FDA/EMA audits.
• Demonstrated progressive experience in the management of a technical support team.
• Extensive years of experience in managing Travel Reservation System or similar mission critical systems.
• Extensive years of experience on Distributed Systems such as e-commerce sites, mobile devices, kiosks, and point of sale systems
• Extensive years of experience on Enterprise Applications such as ERP, SAP, Ariba, or Maximo.
• Demonstrated years of experience on managing Cloud-based development and test environments.
• Extensive years in Test Systems or Test Environment Management or similar function, with at least 8 years in a management role.
• Extensive years’ experience as a Manager leading System Maintenance and Environment Management planning, coordination and verification activities for a division or group.
• Experience with comprehensive disaster recovery architecture and Operations, including storage area, network and redundant, highly-available server and networks architectures.

Knowledge / Skills

• Strong ITIL Release Management process knowledge.
• Strong Project or Portfolio Management process knowledge.
• Proven knowledge of IT infrastructure, architecture, applications development and support, networks, and computer operations.
• Proven leadership experience managing cross-functional teams and influencing senior level management and key stakeholders.
• Hands-on technical depth with direct oversight, problem solving leadership and participation for complex infrastructure implementation, system upgrades and Operational troubleshooting.
• Strong process engineering knowledge & experience in implementing and streamlining IT Service Management functions.
• Broad technical knowledge of network and PC operating systems including Windows Server/Desktop OS, Virtualization, Business Applications, Networking.
• PC literacy and MSOffice skills (Visio, Outlook, Word, Excel, PowerPoint) required.
• Proven ability at quickly assessing the impact of technical issues on the business, making decisions appropriately and communicating the same to relevant user levels.

Certificate / License required

• Certification in ITIL required.
• ITIL Foundations V3 Certified.
• Project Management Professional (PMP) certification.

CORE COMPETENCIES

• Customer Focus

• Team work

• Effective Communication

• Personal Accountability & Commitment to achieve

• Resilience and Flexibility (Can do attitude)

• Strategic Thinking

• Business Acumen

• Inspiring & Developing others

• Decision Making

 

 

Powerplants manager wanted by FlyDubai in Dubai

FlyDubai logo

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FlyDubai logo
FlyDubai logo

Manager Powerplants
REF: 18000044
Posted 01-MAR-2018
The Manager Powerplants is responsible to the Senior Manager Engineering for ensuring that all Powerplants and APU are managed to ensure compliance with regulatory requirements, continued airworthiness and optimum time on wing and in the most cost-effective manner
KEY ACCOUNTABILITIES
Key Activities
1. Monitoring of the CAMO functions in relation to powerplants to ensure the continued airworthiness of the operated fleet
2. Creation and management of Engine / SV plan to ensure optimum time on wing and least operational disruption, devising necessary stagger and ‘resting’ solutions to reduce costs for Powerplant/ APU at aircraft lease return

3. Management of spare Powerplants & APU to ensure correct quantity and availability to support the operational needs.

4. Advising upon optimum Powerplants & APU storage conditions to ensure regulatory, operational or contractual requirements are met.

5. Ensuring that all relevant flydubai departments are aware of the Powerplant / APU Shop Visit plan to maintain optimum aircraft availability

6. Management of Powerplant & APU agreements to ensure performance against contractual obligations

7. Working in liaison with other departments to ensure that Engine / APU utilization is optimized to support the lease return conditions

8. Ensuring that all regulatory requirements are met for delivery of new Powerplant / APU and redelivery of same at end of lease

9. Negotiations with Lessors & manufacturers for new aircraft leases, spare Powerplant & APU in order to reach mutual agreements for off, and on, wing support and to ensure compliance with return conditions

10. Management of any assigned team members and working together with other departments to ensure smooth workflow and successful delivery and redelivery

Qualifications:

MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS

Minimum Qualification

• Current Part 66 B1/B2 Aircraft Maintenance Engineers License (or FAA/ICAO equivalent) with ratings on the Boeing 737NG and CFM56-7B engine or Engineering degree.

Experience

• Minimum 5 years’ experience in a supervisory position

• Previous airline experience in similar role would be an advantage

Knowledge / Skills

• Broad knowledge and experience in the use of IT systems including Microsoft Suite and MRO Systems.

Certificate / License required

• As per minimum qualifications.

CORE COMPETENCIES

• Customer Focus

• Team work

• Effective Communication

• Personal Accountability & Commitment to achieve

• Resilience and Flexibility (Can do attitude)

• Strategic Thinking

• Inspiring & Developing others

• Decision Making

CABIN CREW Manager wanted by Emirates in Dubai

Emirates Dubai logo

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Emirates Dubai logo
Emirates Dubai logo

VICE PRESIDENT – CABIN CREW – 180000DU
Posted Date: 01-Mar-2018
Closing Date: 13-Mar-2018
JOB PURPOSE
The role is primarily responsible for the delivery of outstanding and consistent in-flight customer service through the leadership and guidance of cabin crew and the management teams. Its role is to provide approx. 20,000+ cabin crew who are multi-cultural and largely absent crew workforce with superior levels of leadership, direction and management.
Job Outline:
– Accountable for the delivery of in-flight experience by cabin crew, including onboard service, safety, language capability and grooming, thus ensuring the corporate image of Emirates Airlines is represented consistently on every emirates flight

– Drive and implement a strategy for improving the management and performance of the cabin crew team which compromises of 60 managers. To ensure the consistency of the delivery of plans through the creation of a strong performance based culture at all levels of Cabin Crew and Management communities, ensuring that priorities, targets and accountabilities are defined, measured and achieved. To ensure performance measurements are established, communicated prioritized and implemented across all levels of the Cabin Crew Management Team.

– Ensure the standards for a superior internal communication with crew are maintained this includes, increasing organisational awareness and feeling of belonging through mediums such as the crew Portal, increased integration of crew with management or ground based teams, proactive use of the Crew Briefing facilities, personalised admin and query handling service through the service centre, increased frequency of interaction with line managers, increased recognition of good performance.

– Drive the use of the latest technology platforms in enabling real time two way crew engagement for motivation and feedback.

– Collaborative in creating effective and comprehensive mechanisms to support crew performance/ training & development plans and National Development (where appropriate) to continually meet the changing pace and product standard of Service Delivery with both SVP CCT and DSVP Cabin Crew.

– In partnership with DSVP Cabin Crew and SVP CCT critically evaluate all incidents and reasons for service failure, poor incident handling or industrial injuries and develop corrective measures and drive management action. Thus ensuring that EK complies with GCAA and International standards are consistently maintained.

– Identify where changes in policy, performance, or product are required. Where performance related, ensure cabin crew management teams take timely corrective action.

– Lead initiatives where synergies are created to ensure consistent application and standards are met with collaboration across partner departments.

– Empower the Cabin Crew Management teams to identify and implement cost effective and efficient initiatives to support the overall business strategy.

– Drive the concept of Service Excellence Standards by empowering the cabin crew management teams to develop more cost effective and efficient management initiatives supporting the overall business strategy for Service Delivery.

QUALIFICATIONS & EXPERIENCE

In-Flight Service.In-flight Administration : 12+ Years

Degree or Honours (12+3 or equivalent) :

A Masters Degree in Business desirable but not essential. Experience, Knowledge/skills: Airline/Service administration Significant experience of managing large work groups. Cabin Crew management desirable but not essential. Safety Critical Role: No

SALARY & BENEFITS
We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE. The Dirham is linked to the Special Drawing Right of the International Monetary Fund and it has been held constant against the US dollar since the end of 1980 at a mid-rate of approximately US$1=Dh3.66. Besides generous travel benefits normally associated with an airline, this managerial role also has excellent leave and health care packages, accommodation, power and water paid for, along with transport benefits, life insurance and other employee benefits making the role attractive to high performers. By viewing the ‘Dubai Lifestyle’ section in the careers website you can also consider the many benefits of Dubai as a location to live and work in.We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE. The Dirham is linked to the Special Drawing Right of the International Monetary Fund. It has been held constant against the US dollar since the end of 1980 at a mid-rate of approximately US$1= Dh3.66. Besides travel benefits normally associated with an airline, more information on employee benefits is available within the ‘Working Here’ section of this site. By viewing the ‘Dubai Lifestyle’ section in the site you can also consider the benefits of Dubai as a location to live and work in.We offer our employee’s competitive remuneration packages, attractive travel benefits, and career development supported by multi-million dollar training facilities in Dubai, and e-Learning programmes for those seeking a long-term future in the Company.
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Business Analyst

 

Product Manager wanted at Dubai International Airport

Dubai Airport DXB

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Dubai Airport DXB
Dubai Airport DXB

Product Manager – Enterprise Resource Planning (ERP) HCM Systems Leader (Upcoming)

Business Technology

THIS IS WHERE GAME – CHANGING HAPPENS

TECHNOLOGY & INFRASTRUCTURE

Product Manager – Enterprise Resource Planning (ERP) HCM

AGILE. INTEGRATED. SCALABLE. SECURE. FLEXIBLE. EXPERIENCE

As trusted advisors to the business we need to make sure that our systems and it processes supporting business meet each of the above principles by being agile, integrated, scalable, secured and flexible enough to provide the best customer experience aligned to our corporate goals. The team works strategically to make sure we have the right systems and processes in place. It’s an area in which we want to lead the industry – and our people ensure we do.

Job Purpose

The job purpose is to develop products, systems and services in the Human Capital Management functions while maintaining the performance level of existing systems and services. The role is focused on all IT matters for the Human resources business unit, ensuring that Technology strategy is aligned to Business Strategy including liaising with internal Technology support teams and external suppliers on support incidents/changes. Responsible for providing project oversight on behalf of the Business area for all software delivery in line with organization goals. In addition, the role will also provide support and service Level Management of all IT services delivered to the Business area.

Qualifications and Education

The job holder should be a minimum of Bachelor’s Degree holder preferably in Business Administration/Computer Science/Engineering.

PMBOK, PMP, ITILv3 Foundation qualifications would be preferable

Experience

The job holder should have 8 to 12 years of experience of managing human capital management systems in Aviation, transport or other medium to large business environments. Work Experience of systems such as Enterprise Resource planning in the Human Capital management domains, including their integration to Finance systems, would be beneficial.

8+ years Techno functional expertise of Oracle Enterprise resource planning applications (R12/Fusion SAAS/PAAS) in at least 3 Human Capital Management domains such as Human Resources, Payroll, Performance Management, Recruitment, Time & attendance Management, Learning Management systems and their integration to Finance systems where applicable.

A team worker capable of building good relationships leading to trust and commitment, must also be an excellent communicator and listener, interfacing with internal and external senior level stakeholders.

Significant proven experience of successfully implementing major IT program within UAE private and government entities. Ability to integrate that experience to more modern SaaS and PaaS platforms for dash boarding, reporting and optimization. Knowledge of Mobile Applications and deployment across large communities is also beneficial.

Arabic speaking preferred but not mandatory

Knowledge

· Implementation knowledge of Oracle R12 e-business suite HRMS and Payroll modules with integration to Finance modules is required.

· Implementation knowledge of Fusion HR, Fusion payroll, Fusion performance management, Oracle Taleo, Kronos workforce management and Seer tech – Learning management systems is preferable

· Working knowledge in SAAS, PAAS, IAAS, Mobile technologies in Oracle domain is preferable.

· Working knowledge of SOA would be beneficial

· BI tools and real-time analytics tools

· Knowledge of integration between Human Capital Management and Finance systems would be preferable.

· Knowledge of software development lifecycle and agile methodologies is preferable

· Implementation and operating knowledge of ITILv3 and ISO20000 is preferable

· Knowledgeable in governing large and complex IT projects with a high level of integration

· Knowledge of Dubai Smart Government and related systems is preferable

· Knowledge of systems in an airport environment would be an added advantage

Duty Officer-Trolley Service wanted in Dubai international airport

Dubai Airport DXB

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Dubai Airport DXB
Dubai Airport DXB

Customer Service Delivery

FACILITIES CARE

Duty Officer – Trolley Services

This unit runs our cleaning teams around the terminals and facilities, and aims for ever-improving cleanliness, operation and customer satisfaction. It’s an environment characterized by safety, security and regulatory compliance. That said, there’s always room for innovation in practice and techniques. So, keep your knowledge up to date, and feel free to come up with some fresh ideas to help your team work better together.

Job Purpose

The purpose of the role is to ensure a high customer and stakeholder service delivery and satisfaction through an effective shift operation of trolley services by utilizing all available resources.

Qualifications and Education

You should be educated to Diploma level or will have an equivalent professional qualification.

Experience

You should have a minimum of 8 years’ experience in a related field and will possess the necessary supervisory and communication skills in order to co-ordinate the work of the assigned location.

You should be able to manage a team of 100+ employees and be able to plan and implement systems of work, define objectives, develop procedures and achieve results by communicating job expectations and evaluating outcomes.

Training

Developmental training is required in any area for professional development and may also be required to attend mandatory trainings as and when requested.

Knowledge

Written and verbal proficiency in English language. Knowledge of Arabic is an advantage

Good knowledge of computer applications including Microsoft Office

Knowledge of logistical processes

Effective cost control techniques

Understanding of legal, compliance and safety requirements. Local and international standards relating to the systems within the job holder’s responsibility

Knowledge of DA policies and procedures (including Airport Safety Rules)

A general understanding of contract management approaches

Knowledge of QHSE and quality systems

Knowledge of Computerized Maintenance Management System – Maximo or other similar systems

Safety Administrator wanted by Falcon Aviation in Abu Dhabi

Falcon aviation services UAE
Falcon aviation services UAE
Falcon aviation services UAE

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An exciting opportunity has arisen for a Safety Administrator to join our team.  This role will report directly to the Director of Safety Management. The position is based in Abu Dhabi and will attract a package commensurate to the role.

The right candidate will have:

Essential Criteria

  • 2-3 years’ of experience including 2 years in HSE or Aviation Safety Management
  • 12th Grade & Diploma in Aviation or Safety Management or equivalent
  • Computer literate with strong knowledge of Microsoft Office
  • Ability to collate data and develop Dashboards
  • Good Report Writing Skills
  • Good understanding of Human Factors
  • Understanding of Incident Investigation Principles
  • English proficient

Desirable Criteria

  • Arabic speaker
  • Safety Management Certificate
  • Knowledge in Aviation regulations
  • Experience in SMS/QMS, Q-Pulse
  • 2 years Aviation experience
  • Short notice period or available immediately

Personal Attributes

  • Personal Accountability & Commitment to Achieve
  • Driven to meet timelines
  • Adaptable and flexible attitude
  • Ability to communicate at all levels

Technical Author wanted by Falcon Aviation in Abu Dhabi

Falcon aviation services UAE
Falcon aviation services UAE
Falcon aviation services UAE

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Technical Author-Abu Dhabi

We are currently seeking to hire a Technical Author who will report directly to the Director of Flight Operations. This is a full time position based in Abu Dhabi and will attract a competitive package.

The ideal candidate will have:

Essential Criteria

  • 5 Years of Aviation / Aerospace Experience with 2 years as a Technical Author
  • Excellent technical knowledge in Operation Manuals & Procedures
  • Document specialist in MS WORD (Change bars / Templates for Technical Authoring)
  • Competent in Aerospace and Aviation Publishing tools: SGML, EPIC EDITOR
  • MS OFFICE, CATIA V5 & ISODRAW
  • Competent understanding of aviation technical authoring and regulatory requirements
  • Committed to producing high levels of professional and accurate documentation
  • Above average IT skills, expert with MS Word
  • High level of proficiency in English Language skills (first language)

Desirable Criteria

  • Currently holds or has previously held an EASA / GCAA AMEL
  • Knowledge of any of Falcon’s aircraft types
  • Middle Eastern experience
  • Knowledge on AECMA Simplified Technical English (Boeing) for Technical Publications
  • Strong knowledge of CAR OPS Parts 1 and 3, CAR Part 145 and CAR Part M

Personal Attributes

  • Focused on attention to detail
  • Drive and commitment
  • Effective team worker
  • Excellent communicator
  • Ability to work under pressure

Business Improvement Officer wanted by Etihad Abu Dhabi

Etihad airways UAE
Etihad airways UAE
Etihad airways UAE

APPLY HERE

Business Improvement Officer – Ariba Procurement

Date: 05-Feb-2018

Location: United Arab Emirates

 

Let your career take off with the World’s Leading Airline, Etihad Airways. Work in the forefront of the aviation industry, with the airline that has reimagined the flying experience through its pioneering products and services.

The successor will develop, configure, test and implement improvements in the company Ariba procurement system, document processes, indicators and framework for specific business areas to support continuous improvement of business operations.

JOB RESPONSIBILITIES

  • Policies and procedures
    Follow all relevant policies, processes and procedures so that work is carried out in a controlled and consistent manner
  • Day-to-Day Operations
    Implement the day-to-day standard operations assigned to ensure compliance with the established standards and procedures. Refer to supervisor for complex tasks which may require exceptions to procedures
  • Safety, Quality & Environment
    Comply with all relevant safety, security, quality, health and environmental procedures to ensure a healthy and safe work environmentSPECIFIC RESPONSIBILITIES
  • Develop processes, procedures, policies and a wide range of materials (e.g. operating manuals, training aids, etc) to ensure accurate communication of ways of working in alignment with internal and external regulations
  • Support in developing processes and procedures to improve operational efficiency and performance results
  • Analyse data on actual operations and performance indicators to suggest improvement opportunities and initiatives to increase operational efficiency
  • Assess processes, policies and best practices to identify improvement opportunities and suggest corrective actions
  • Identify and analyse gaps on performance, policies and procedures to suggest corrective actions
  • Participate in defining performance indicators to ensure they are relevant for the business and in line with external best practices
  • Support in defining and implementing quality measures, standards and performance indicators to ensure the continuous and accurate monitoring of business operations
  • Support in developing consistent business excellence frameworks by integrating KPI definition and policies, processes and procedures with relevant indicators and measurement systems
  • Support in delivering business excellence initiatives to ensure they are completed on time and according to financial targets
  • Monitor timely execution of improvement programs to support achievement of financial optimization and productivity maximization objectives
  • Monitor the outcomes of business excellence initiatives to identify and measures benefits and improvements
  • Collaborate with business departments to identify and develop improvement initiatives to support overall Etihad?s efficiency
  • Review training and communication materials to ensure alignment with business excellence framework
  • Collaborate with other departments to support in the design and implementation of customer satisfaction improvement initiatives to ensure alignment with overall business improvement framework
  • Review and deliver communications to other departments including outstations to ensure relevant information is accurately distributed in an efficient manner
  • Coordinate and manage on site and virtual teams to ensure they operate according to procedures, instructions and best practicesEDUCATION & EXPERIENCE
  • Minimum Diploma (2 years or more).
  • Minimum of 3 years of work experience within relevant field.
  • Super user with Ariba Procurement – reconfiguration, process improvementSKILLS
  • Business Understanding skills – Advanced
  • Planning&Organizing skills – Advanced
  • Policies,procedures&work methods – Excellent
  • Project Management skills – Advanced

About Etihad Airways

Etihad Aviation Group (EAG) is a diversified global aviation and travel group comprising five business divisions – Etihad Airways, the national airline of the United Arab Emirates, Etihad Airways Engineering, Etihad Airport Services, Hala Group and Airline Equity Partners. The group has minority investments in six airlines: airberlin, Air Serbia, Air Seychelles, Alitalia, Jet Airways and Virgin Australia.

From its Abu Dhabi base, Etihad Airways flies to, or has announced plans to serve, more than 110 passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and the Americas. The airline has a fleet of over 120 Airbus and Boeing aircraft. In 2013, it placed firm orders for 204 aircraft, which included 71 Boeing 787s, 25 Boeing 777Xs, 62 Airbus A350s and 10 Airbus A380s. For more information, please visit: etihad.com

 

Manager Merchandising and Retail (eCommerce) wanted by Etihad in Abu Dhabi

Etihad airways UAE
Etihad airways UAE
Etihad airways UAE

APPLY HERE

Manager Merchandising and Retail (eCommerce)

Date: 05-Feb-2018

Location: United Arab Emirates

 

This is a key opportunity to take responsibility for leading multiple ecommerce projects or a large program, and is accountable for budget, roadmap planning activities and schedule management which includes merchandising, offer management, improving payment conversion rate by implementing new processes, recommending UX/UI changes on payment pages and/or evaluating new online payment solutions.

 

The ideal candidate must possess a strong entrepreneurial spirit and passion to create innovative, customer-centric solutions with the ability to closely collaborate closely with internal and external stakeholders.

 

  • Manage medium to large ecommerce, merchandising, digital payments and/or digital transformation projects using best practices and be accountable for deliverables by understanding and balancing the competing demands for project scope, time, cost and benefits
  • Develop and maintain the ecommerce projects roadmap and manage prioritization and trade-offs among customer experience, sales, margins, site performance and operational support while developing consensus around prioritization
  • Responsible for the development, implementation and optimization of all payment solutions on web and mobile, with particular emphasis on adding new payment methods and increasing the overall payment conversion rate
  • Define, prioritize, allocate resources, track and provide status reporting of work assignments, projects, programs
  • Lead enhancement projects of various levels of complexity in a project manager role; to include creation of project schedule and risk management tasks
  • Provide ongoing assessment of industry trends and reports with recommendations to Senior management on online merchandising opportunities and payment trends
  • Develop project communication plan; ensure project stakeholders and leadership are regularly informed and aware of project status, delays and achievements
  • Accountable business owner for all ecommerce projects on adoption of new or enhancement projects on Merchandising, Offer Management and Shopping Cache technologies
  • Collaborate with other department including Finance, Technology & Innovation, Global Sales, Commercial and Corporate strategy for successful delivery of systems enhancements and new projects

 

 

Qualification & Education:

  • Bachelor’s degree in Information Technology, Computer Science, Business Administration or related field
  • 3+ years in a product management role, or equivalent work experience

 

Experience:

  • Minimum experience of 5 years in the airline industry or relevant industry (digital/retailing/merchandising experience)
  • Experience in ecommerce and web oriented technology products as well as usage  of web analytics tools
  • Experience as a product leader in an agile product development environment
  • Strong communication skills and experience working with highly technical management teams
  • Strong project management skills while working independently to take full ownership of projects and deliver with confidence and ease

 

 

 

About Etihad Airways
Etihad Airways began operations in 2003, and in 2015 carried 17.4 million passengers. From its Abu Dhabi base, Etihad Airways flies to or has announced plans to serve 116 passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and the Americas. The airline has a fleet of around 120 Airbus and Boeing aircraft, with approximately 200 aircraft on firm order, including 66 Boeing 787s, 25 Boeing 777Xs, 62 Airbus A350s and five Airbus A380s.

Etihad Airways holds equity investments in airberlin, Air Serbia, Air Seychelles, Alitalia, Jet Airways, Virgin Australia, and Swiss-based Darwin Airline, trading as Etihad Regional. Etihad Airways, along with airberlin, Air Serbia, Air Seychelles, Alitalia, Etihad Regional, Jet Airways and NIKI, also participate in Etihad Airways Partners, a new brand that brings together like-minded airlines to offer customers more choice through improved networks and schedules and enhanced frequent flyer benefits.  For more information, please visit: www.etihad.com

Manager Online Sales wanted by Etihad airways in Abu Dhabi

Etihad airways UAE
Etihad airways UAE
Etihad airways UAE

APPLY HERE

Manager Online Sales

Date: 06-Feb-2018

Location: United Arab Emirates

 

To drive the commercial revenue from online sales by defining and developing the strategic direction of the Hala website and the on line International sales channels and distribution. Manage the internal and external stakeholder relationships to ensure that the execution of the sales plans and revenue targets and KPI’s for all regional areas are achieved.

SPECIFIC RESPONSIBILITIES

  • Identify growth strategy, business models and implementation plans for all online website channels, per region
  • Define and manage online set sales targets which is aligned and contributes to the overall company results and KPI’s
  • Develop online website sales campaigns for assigned region/market in coordination with marketing, product and sales teams with focus existing data and analysis for database building, affiliate marketing, SEO/SEM, Meta-Search, PPC and digital content
  • Work in collaboration with Customer Engagement and Insights team to Analyze and assesses the effectiveness of all existing campaign operations and current needs based on new technology and market competition
  • Use analytic tools to understand visitor flow, behavior to the site including drop-out rates through the funnel, followed by recommend actions to improve the web-site booking flow and performance
  • Conduct a detailed audit of existing web content in order to identify and recommend solutions for gaps and weaknesses of current content overview, structure and strategy. Develop a clear action plan to improve visitor flow rates. And provide updates on a regular basis to Senior Management Team
  • Collaborate with Partnership team and Strategy and Innovation programme managers to explore online partnership opportunities including key in-house stakeholder, external Etihad group partners and other opportunities and options to support the value proposition and sale channel expansion
  • Manage and monitor on line sales KPIs and dashboards (based on revenues and targets) to identify areas of improvement, new initiatives and propose corrective actions. Provide detailed monthly reports for the Senior Management Team
  • Monitor performance of online affiliates. Identify and implement new strategies and recommended marketing tools for new affiliate selection working closely with Hala Digital Marketing TeamEDUCATION & EXPERIENCE
  • Minimum Diploma preferably Bachelor Degree in Business related commercial/e-commerce field
  • 3- 5 years of experience within relevant field (Digital agency, OTA, e-commerce B2C)
  • Must be a self -starter who can prove the ability to operate in a challenging environment and with multi-cultural teams
  • Must have proven on-line sales success in a similar position in a digital distribution roleTRAINING & KNOWLEDGE
  • Solid understanding of technology and systems used such as; GDS, ESP’s, CMS, Omniture, Google analytics, Tableau, social media and other tools used to drive a digital/online channel
  • In-depth knowledge of SEO strategy building, PPC programs from both organic and paid sources
  • Understand of google tag management, coding & affiliate connectivity
  • High computer literacy with good knowledge of MS Office applications
  • Excellent creative writing and presentation skills
  • Knowledgeable in data mining & analysis
  • Marketing experience is a plusAbout Etihad AirwaysEtihad Aviation Group (EAG) is a diversified global aviation and travel group comprising five business divisions – Etihad Airways, the national airline of the United Arab Emirates, Etihad Airways Engineering, Etihad Airport Services, Hala Group and Airline Equity Partners. The group has minority investments in six airlines: airberlin, Air Serbia, Air Seychelles, Alitalia, Jet Airways and Virgin Australia.From its Abu Dhabi base, Etihad Airways flies to, or has announced plans to serve, more than 110 passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and the Americas. The airline has a fleet of over 120 Airbus and Boeing aircraft. In 2013, it placed firm orders for 204 aircraft, which included 71 Boeing 787s, 25 Boeing 777Xs, 62 Airbus A350s and 10 Airbus A380s. For more information, please visit: etihad.com