Front Desk Agent wanted at Ritz hotel – RAK, UAE

ritz carlton hotel Ras Al Khaimah UAE

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ritz carlton hotel Ras Al Khaimah UAE
ritz carlton hotel Ras Al Khaimah UAE

Job Number 1800282V
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton Ras Al Khaimah, Al Wadi Desert, Ras al Khaimah, UAE
 
Schedule Full-time
Position Type Non-Management/Hourly

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At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
 

Job Summary

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests’ personal checks and traveler’s checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Credit Manager wanted at Hili Rayhaan hotel – AL AIN, UAE

Hili Rayhaan hotel Al Ain

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Hili Rayhaan hotel Al Ain
Hili Rayhaan hotel Al Ain

Expiry Date: 2018/10/06
Ref. JB3826504
 
Finance – Credit Manager
Hili Rayhaan by Rotana

Job Description
We are currently seeking for passionate and dynamic Finance professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
As a Credit Manager you are responsible to manage the Credit Department in a smooth and efficient way and in compliance with all policies, whereby your role will include key responsibilities such as:
 
•Verify credit application forms of new customers to establish credit worthiness of the company

•Establish credit limits and send letters to the customer either accepting or rejecting the customer’s application

•Prepare a list of authorized credit accounts and distribute to Front Office, Reservations, Food & Beverage Outlets and Sales Department on a monthly basis

•Review credit check report and high balance report

•Send statement of accounts to all credit customers within a week of the month end

•Ensure that all outstanding credit should be followed up to ensure receipt of all amounts due

•Conduct monthly credit meetings and bad debt approvals

Skills
Education, Qualifications & Experiences

You should have a degree in hotel management or accounting and at least two years previous experiences within a hotel environment. Excellent verbal and written English communication skills and computer literacy is a must, while knowledge of Opera, Micros, FBM and SUN System an asset.

Admin Assistant wanted at La Ville hotel – Dubai

La Ville hotel Dubai

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La Ville hotel Dubai
La Ville hotel Dubai

Job Number 18001IBR
Job Category Administrative
Location La Ville Hotel & Suites CITY WALK, Dubai, Autograph Collection, Dubai, United Arab Emirates VIEW ON MAP
Brand Autograph Collection Hotels
Schedule Full-time
Position Type Non-Management/Hourly

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Where details play a leading role to deliver uniqueness, where creativity is the main character to create experiences informed by unique perspectives on design, craft and hospitality – Autograph Collection is the place for unconventional hotel experiences. If you want to be part of something Exactly Like Nothing Else, you are ready to join the La Ville Hotel & Suites City Walk Dubai Autograph Collection and champion individuality.

Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Transmit information or documents using a computer, mail, or facsimile machine. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail, including date stamping and distributing incoming mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Enter and locate work-related information using computers and/or point of sale systems.

Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Outlet Cashier wanted at Park rotana hotel – Abu Dhabi

Park Rotana hotel Abu Dhabi

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Park Rotana hotel Abu Dhabi
Park Rotana hotel Abu Dhabi

Expiry Date: 2018/08/28
Ref. JB3805526
 
Finance – Outlet Cashier
Park Rotana

Job Description
We are currently seeking for passionate and dynamic Finance professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
As an Outlet Cashier you are responsible for cashier’s house fund and its safekeeping, whereby your role will include key responsibilities such as:

• Ensure that a check is made and recorded in the POS system for every food & beverage sale in the outlet

• Ensure that a check is made and recorded in the POS system for any meals consumed by employees or any service offered to guests as complimentary or entertainment

• Enter opening and closing check number used in his / her shift in the Night Auditors logbook, ensure that checks are used serially and all the checks are accounted for

• Open a guest check in the POS system, punching orders, splitting and transferring tables, settling checks as cash, room charge, credit card or city ledger

• Prepare cashier’s summary and tally it with Micros (POS) reading at the close of his / her shift

• Print and tally transaction list from credit card machines with physical check and Micros reading

• Prepare deposit envelope, write the deposit amount in cashier’s deposit sheet and drop the envelope in the Front Office safe depository, in the presence of a witness, who has also signed the witness column of the cashier’s deposit sheet.

Skills
Education, Qualifications & Experiences

You should have a diploma / degree in hotel management or accounting and previous experiences within a hotel environment. Good English communication skills and computer literacy is a must, while knowledge of Opera, Micros, FBM and SUN System is an asset.

Knowledge & Competencies

The ideal candidate will be dedicated, courteous and a self motivator along with a positive attitude. You are a strong team player, enthusiastic and flexible, while possessing following additional competencies:

Understanding the job

Teamwork

Teamwork

Taking Responsibility

Recognizing Differences

Adaptability

Customer Focus

Reservations Agent wanted at Amwaj Rotana hotel – Jumeirah, Dubai

Amwaj Rotana hotel Jumeirah Beach

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Amwaj Rotana hotel Jumeirah Beach
Amwaj Rotana hotel Jumeirah Beach

Expiry Date: 2018/09/27
Ref. JB3822987
Revenue – Reservations Agent
Amwaj Rotana – Jumeirah Beach Residence

Job Description
We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as:

• Process and confirm guest room reservations made by clients on the phone, letter or fax

• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations.

• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.

• Show complete product knowledge, understand rate structure and apply rate management

• Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor

• Promote and maintain good public relations and endeavors to maximize business

• Maintain an accurate room status at all times

• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails

• Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified

Skills
Education, Qualifications & Experiences

You should have a diploma / degree within the hospitality field and previous experience in hotel reservations. You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.

Purchasing Clerk wanted at Marriott hotel – DUbai

Marriott Marquis Hotel Dubai logo

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Marriott Marquis Hotel Dubai logo
Marriott Marquis Hotel Dubai logo

Job Number 180022E9
Job Category Procurement, Purchasing, and Quality Assurance
Location Dubai Marriott Harbour Hotel & Suites, Dubai
 
Schedule Full-time
Position Type Non-Management/Hourly

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Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
 
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

Calculate figures for food inventories, orders, and costs. Maintain clear and organized records to ensure all reports and invoices are filed and stored properly. Post invoices using computer programs. Conduct inventory audits to determine inventory levels and needs. Complete requisition forms for inventory and supplies. Notify manager/supervisor of low stock levels. Verify and track received inventory and complete inventory reports and logs. Reconcile shipping invoices and receiving reports to ensure count accuracy. Receive, unload, and process deliveries. Refuse acceptance of damaged, unacceptable, or incorrect items. Troubleshoot vendor delivery issues and oversee return process. Adhere to food safety and handling policies and procedures across all food-related areas. Monitor PAR levels for all food items to ensure proper levels. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information; protect company assets. Support all co-workers and treat them with dignity and respect. Support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time or for an entire work shift. Read and visually verify information in a variety of formats (e. g., small print). Visually inspect tools, equipment, or machines (e. g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces and steps. Perform other reasonable job duties as requested by Supervisors.

Personnel Officer wanted at Grosvenor hotel – Dubai

Grosvenor House Hotel Dubai

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Grosvenor House Hotel Dubai
Grosvenor House Hotel Dubai

Job Number 180022U3
Job Category Human Resources
Location Grosvenor House, a Luxury Collection Hotel, Dubai
 
Brand The Luxury Collection
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

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Company:
Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™

Property Description:
Le Royal Meridien Beach Resort & Spa is the perfect choice for business or leisure. From rooms to restaurants, business facilities to leisure pursuits, the emphasis is on providing guests with a dazzling array of options, supported by a unique personal level of service.

With 11 international restaurants and bars including a modern culinary grill at Rhodes Twenty10 by Michelin-starred celebrity Chef Gary Rhodes and modern Mexican at Maya by Celebrity Chef Richard Sandoval – the resort offers guests the world on a plate.

Caracalla, the resort’s Roman themed Spa & Health Club, is the ideal retreat for mind and body.

The pool and beach facilities are quite spectacular and the resort also offers a supervised Kid’s Club with an indoor and outdoor play area offering daily activities.

Key Position Requirement:
Reporting to the Personnel Manager/Recruiting Manager and functions as replacement while they are on vacation or on off days who oversee two 5 star luxury properties; Le Royal Meridien Beach Resort & Spa and Grosvenor House Hotel
The Personnel Officer will assist in the general day to day running of the department in terms of administration and recruitment.
Should have 2-4 years experience within HR. Ideal candidate could be a Senior Personnel Assistant or Personnel Officer in a five star property.
Middle East experience is an advantage
Must have a strong Human Resources background to support a large and international team of 2500 associates
Can lead and motivate the team in the absence of his relevant Manager.
Excellent communication skills (verbal and written) and outstanding personal presentation.
Key profile strength is a person who enjoys ongoing changes, reacts quickly and is comfortable with new challenges. This function is a Senior role within the HR department to assist the staff in an innovate and fresh way.

Store Clerk wanted at Marriott hotel – Dubai Harbour

Marriott Marquis Hotel Dubai

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Marriott Marquis Hotel Dubai logo
Marriott Marquis Hotel Dubai logo

Store Clerk
Job Number 180022EG
Job Category Finance and Accounting
Location Dubai Marriott Harbour Hotel & Suites, Dubai, United Arab Emirates VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

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Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
 
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

Job Summary:

To maintain the sanitation standards of the food storeroom and walk-ins. Receive deliveries, store perishables properly, rotate stock and ensure that all food is maintained to company standards.

Specific Duties:

The following are specific responsibilities and contributions critical to the successful performance of the position:
Receive and store food and beverage (if applicable) items.
Properly date, label and rotate all items according to Marriott standard. Follow correct food handling procedures.
Complete all requisitions in a timely manner. Ensure only written requisitioned items are removed from storeroom.
Notify immediate supervisor of any items that are low or out of stock.
Pull items from freezer as listed on pull chart.
Maintain clean and orderly refrigerators, freezers and work areas.
Each associate is expected to carry out, within their capabilities, all reasonable requests by management.

Movement Coordination Specialist wanted at SERCO – Dubai

Serco logo

Serco logo
Serco logo

Career Opportunities: Movement Coordination Specialist (52464)
Req ID 52464 – Posted 23/07/2018 – United Arab Emirates – Dubai – Administration/Secretarial/Clerical – Full Time
 
The purpose of this position is to administer and coordinate the travel movements of Australian Defence Force personnel at Al Minhad Airbase (i.e. in-country relocations, scheduled leave etc.)

Structure and reporting relationship
This role reports to the Movement Coordination Team Leader, whom reports to the Head of Support Services for the MELABS contract. This position requires collaborative relationships with various stakeholders including other co-workers and client representatives.
 
Key Job Responsibilities
Coordinate the movement tasks in support of minor operations in the Middle East region;
Provide advice and conduct liaison with the supported ADF units and coalition forces on movement related requirements;
Coordinate transportation as required;
Provide advice and assistance to ADF units on the preparation of personnel scheduled to travel;
Coordinate the physical movement of cargo to be shipped on the scheduled ADF flight from Al Minhad Airbase;
Report all personnel and cargo movements in accordance with the relevant ADF SOP’s;

Essential technical and professional skills, knowledge and qualifications

Knowledge

Strong organizational and time management skills
Good record keeping
Ability to effectively prioritise and execute tasks
Committed to providing services that promote the wellbeing of all ADF and Serco personnel
Ability to work effectively within a multidisciplinary team environment

Skills

Demonstrated high level of communication skills (written and oral)
Excellent Communication and interpersonal skills with an ability to interact at all levels
Professional personal presentation
Customer service orientation
Attention to detail accuracy
Ability to use initiative
Approachable and helpful
Reliable
Able to remain claim in stressful situations
Sound computer literacy
Possess the ability to analyse data and issue reports

Experience

A minimum of 5years of administrative experience in a fast paced operations environment
Previous experience working in a base operations environment is preferable;
Possess a current Australian Federal Security Clearance (minimum requirement – Negative vetting level 1)
Possess a current valid Australian drivers’ licence (in order to obtain UAE driving licence)

Contracts Manager wanted at ATKINS – Dubai

Atkins global logo

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Atkins global logo
Atkins global

FG-005966
Faithful+Gould are currently looking for an experienced Commercial/Contracts Manager to form part of our Programme/Project Management Consultant (PMC) project team based in Dubai. This will be a UAE / Regional support role across F+Gs project portfolio as opposed to being project based. Typical projects include high rise towers, mixed use developments, hotels & hospitality projects, large retail schemes (malls), airports and healthcare.

Responsibilities:
Support to all existing operations within a private sector organisation, through all the project phases, particularly those related to Commercial Management (procurement, cost, contractual etc), assessing both the strengths and weaknesses and compiling a comprehensive reports for presentation to the client.
Full quantity surveying services as required
Responsible for maintaining and enhancing F+G reputation with the Client and developing effective long term client relationships thus identifying and developing new opportunities for the group

Must be conversant in all of the following:
Procurement Management which includes the development of a procurement and contracting strategy
Contract Management and Administration including the supervision, review, monitoring, evaluation and reporting on all consultant and contractor contracts
Budget and Cost Control – provide an oversight of the Master Budget and each of the constituent projects and contracts which form part of the overall programme
Payment Applications – review of all the payment applications with a summary of all findings and a final recommendation on payments
Variation Assessment – review, assess, value all variations and make recommendations to the client
Claims Management – review, identify and track causes, check validity, assess time and cost impacts and make recommendations to the client
Final Accounts – manage the preparation, submittal, review and settlement of accounts
SNC Lavalin’s Faithful+Gould business is one of the world’s leading integrated project and programme management consultancies; with over 2,400 professionals operating worldwide.
Our aim is to protect and maximise our clients’ interests throughout the planning and delivery of projects, ensuring they are delivered on time, on budget. We pride ourselves on collaborating with client teams and developing long-term relationships.

Key services include, Project management, programme management, project controls, commercial management, cost management and expert scheduling and construction planning.
Our industry is going through a digital transformation and we have been investing in and pioneering digital methods to improve all aspects of our service. We have focussed our digital transformation around platform modernisation and product development and through standardisation and automation, we are achieving efficiencies that are directly passed on our clients who benefit from a consistent quality of service as well as the savings.

Active in the Middle East for over 20 years, we have offices in the UAE, Qatar, Oman and Saudi Arabia. We hire and retain only the best people in the industry. Our success is built on recruiting – and then developing – brilliant people from a broad range of professional and cultural backgrounds. It’s precisely this diversity of talent that sets us apart.

Acquired by SNC Lavalin in 2017, we also have an extensive depth of geographic exposure across 50 countries and the breadth of 53,000 experts. As one of the largest engineering contractors, we have access to 17,000 staff in the Middle East making us one of the largest multidisciplinary consultancies in the region.

Requirements:
Degree qualified professional who has reached Managerial level
15 years of experience and preferably have experience similar to this project/role
Membership of a recognised professional body
Capable of reviewing existing operations within an organisation through all the project phases (processes and procedures in both office and site)
Assessing both the strengths and weaknesses and assisting in compiling a bespoke set of process and procedures of all of the activities including but not limited to quality, progress, commercial matters, value, safety, design and construction
An experienced Commercial/Contracts Manager with a demonstrable track record in the delivery of large multi functional projects
Knowledge of project controls procedures
A “rounded profile”, comfortable with planning, analysis and managing process and commercial considerations. The successful candidate should also be able to drive for a successful delivery
Effective in building good working relationships within complex structures both within projects, with clients and internally
A minimum of 5 years experience working in USA, Canada or Western European Countries is preferable.

FDM Administrator wanted at FlyDubai – Dubai

flydubai logo

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flydubai logo
flydubai logo

REF: 18000277
Manage collection, preliminary processing, and archiving of aircraft operational data that is constantly recorded on aircraft Quick Access Recorders and delivered to the Safety Department

Key Activities
1. Assist the FDM Specialist in Monitor flight data to ensure that flight operations are being conducted in accordance with all applicable flydubai requirements, standards and procedures
2. Ensure smooth operation of FDM system, generate timely trend analysis reports and co-author the FDM safety newsletters.
3. Measure established procedures for safe and efficient operational practices and airworthiness; detect deviations and classify by level of severity.
4. Analyze flight data to identify, filter, and distribute only pertinent information to management.

5. Apply knowledge of aircraft systems and aircraft performance so as to provide expert interpretation of data and present clear information to internal and external customers.

6. Maximize the use of continuously recorded aircraft flight data to benefit the Company. Analytical ability is required to interpret data and translate that data into information that is valuable in making operational, quality and safety decisions.

7. Proactively recommend optimizations for maximum flight data retrieval performance, establish clear guidelines for continuous availability of Flight Data Monitoring (FDM) services.

8. Ensure proactive approach to problems and/or symptoms observed or reported, through anticipation.

9. Establish liaison with the flydubai IT Department and Flight Data Monitoring software technical support to provide daily maintenance of FDM system.

10. Assist with Data collection for SRB and SAG meetings.

11. Keep Minutes of SRB and SAG Meetings

Qualifications:

MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS

Minimum Qualification

• University Degree or equivalent experience: Relevant University Degree or ICAO CPL/ IR

Experience

• Years of experience: 2

Knowledge / Skills

• Good skills in: Microsoft Office Suite

• Specialized training in: Flight Data Management is preferred

Certificate / License required

• Occasional travel outside the UAE. Valid and unrestricted Passport Document.

Additional Requirements

• Good knowledge and experience in: Aviation. Knowledge of Flight Data Management Analysis Software preferred.

 

Housekeeping Order Taker wanted at Amwaj Rotana – Dubai

Amwaj Rotana hotel Jumeirah Beach

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Amwaj Rotana hotel Jumeirah Beach
Amwaj Rotana hotel Jumeirah Beach

Expiry Date: 2018/09/02
Ref. JB3814769
Housekeeping – Housekeeping Order Taker
Amwaj Rotana – Jumeirah Beach Residence

Job Description
We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
As a Housekeeping Order Taker you are responsible to handle all communication in and out of the Housekeeping Office to ensure a smooth running of the department and your role will include key responsibilities such as:

•Safe keep, record and collect all keys and papers held within the Housekeeping Office

•Ensure the sorting of all daily activity reports in the Housekeeping Office

•Answer phone calls promptly, following proper telephone etiquettes as trained and per the standards

•Record all incoming calls, ensure all messages are disseminated and followed up accordingly

•Handle all issues pertaining to Lost & Found – receiving, recording, storage, claiming and clearing

•Update and maintain all housekeeping files

•Update and print out of the Opera system for the room discrepancy report by morning and afternoon and ensure to submit a copy to Accounts and Front Office

•Arrange baby-sitting for guests and prepare attendance sheets for the monthly payroll

•Keep and maintain the cleanliness and tidiness of the Housekeeping Office

•Clear all outdated reports on a monthly basis based on the hotel standard for record keeping

Skills
Education, Qualifications & Experiences

You should ideally have a diploma or vocational training within the hospitality and previous experiences within a similar role. Good command of written and verbal English communication skills, along with good interpersonal abilities are essentials. Computer literacy and previous experiences with Opera are an advantage.

Database Administrator wanted at ADCB bank – Abu Dhabi

ADCB bank Abu Dhabi logo

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ADCB bank Abu Dhabi logo
ADCB bank Abu Dhabi logo

Expiry Date: 2018/08/11
Ref. JB3800461
Database Administrator
 
Job Description
Carry out database administration activities. Install, and configure Databases in UNIX & Windows environments. Patch the databases regularly in-line with Security Policies of the Bank.

1 Database Administration
• Manages the database and systems administration functions for the Bank.
Monitors the Installation, configuration and implementation of Databases in UNIX & Windows environments.
Monitors database administration tasks on Oracle RAC & MS SQL databases.
Application and database tuning on Production database for enhancing the performance.
Ensure database backups are monitored and periodic restorations are exercised by Database Administrators to ensure backup quality.

Monitor database system details within the database, including stored procedures and execution time, and implement efficiency improvements.
Develop, implement, and maintain change control and testing processes for modifications to databases.
Review database & cluster logs
Manages the Disaster recovery databases. Monitors the synchronisation between production and DR databases. Manages and troubleshooting of DR databases.
Troubleshoots high priority systems such as the core banking systems to ensure availability of service.
Managing Database monitoring Tools

2 Project Management

• Provide support to the SIT/UAT process and production roll-out

3 Project Analysis and tracking

• Monitor and Reviews Capacity planning reports

4 Business Alignment

• Deliver to a standard of fast resolution of problems, demonstrated by a service-orientated mindset throughout the team

5 Leading People

• Coordinate with system analyst IT teams for project delivery

6 Communication

• Support with the communication of project status and issues

7 Other accountabilities

• Undertake similar or related tasks or duties as directed by senior management

Skills

Minimum Education Level

A university degree in a technical discipline is essential. A Master degree in a business systems related subject area would be desirable.

Professional Qualification

Database Administration Certifications would be an added Advantage

Experience

(indicate years of experience required for the role as well)

Excellent knowledge in Oracle 10g, 11g and 12c Administration
Excellent knowledge in MS SQL 2005, 2008 and 2012.
Good knowledge of UNIX (IBM AIX and Linux)
8 – 10 years experience in Database Administration.
Experience in managing Oracle database administration specialised in RAC
Experience in managing MS-SQL database administration in Cluster/Fail-over
Practical experience in monitoring and tuning the database to provide high availability of service

Accounts Receivable Clerk wanted at La Ville hotel – Dubai

La Ville hotel Dubai

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La Ville hotel Dubai
La Ville hotel Dubai

Job Number 18001VIZ
Job Category Finance and Accounting
Location La Ville Hotel & Suites CITY WALK, Dubai
Schedule Full-time
Position Type Non-Management/Hourly

Job Summary
To ensure compliance with the Hotel Credit policy in all matters related to Accounts Receivables.
Daily transfer of Front Office checkouts on City Ledger to appropriate account based on direct billing request.
Print all A/R reports including the invoices.
Prepare all invoices with proper back-ups for mailing. Maintain A/R files with copies of outstanding invoices along with backup.
Understanding of OPERAS Transaction codes related to A/R postings. All the postings/ rebates should be supported by back ups and should be included in Shift Closing.
Follow up and make calls for all outstanding balances.
Check all credit card details and vouchers and ensure all amounts and charges are correct.
Co-ordinate with fellow associates in order to segregate the task of cheque receiving and cheque posting.

Reconcile the payments with the bills.
Maintain backup log once the payments are received.
Understanding of OPERA Transaction codes related to A/R postings. All the postings/ rebates should be supported by back ups and should be included in Shift Closing.
Co-ordinate with Income Auditor for all the postings and rebates done.
Review the status of PM Accounts on weekly basis. Advice Credit Supervisor on any concerns/ issues.
Maintain monthly aging report file and BEO Meeting updates.
Co-ordinate with the DOF and/or Accounting Manager on all issues concerning credit.
Maintain good relationship with the Credit Collector and other accounting associates.
Answer all telephone calls and inquiries regarding bills. Redress the complaints within 48 hours.
Strictly adhere to the Hotel Credit policy.
Perform other duties as directed by the DOF and/or Accounting Manager.

Club Lounge Attendant wanted at Sheraton hotel – Jumeirah

Sheraton hotel Jumeirah Beach - Dubai

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Sheraton hotel Jumeirah Beach - Dubai
Sheraton hotel Jumeirah Beach – Dubai

Job Number 18001WKZ
Job Category Rooms and Guest Services Operations
Location Sheraton Jumeirah Beach Resort, Dubai, UAE
 
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Job Summary

Assist guests with their business center needs (e.g., making copies, sending faxes, typing) and bill services. Open and close the business center. Instruct guests on how to access the internet. Package, label, and ship items for guests and ensure that charges are applied to proper accounts, room numbers, or credit cards. Coordinate delivery of packages, mail, faxes, and/or boxes to the proper meeting room or guest room. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Process all payment types such as room charges, cash, checks, debit, or credit. Balance and drop receipts according to Accounting specifications. Monitor inventory of supplies and equipment and order general office supplies. Notify Loss Prevention/Security of any guest reports of theft. Report accidents, injuries, and unsafe work conditions to manager.

Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Read and visually verify information in a variety of formats; grasp, turn, and manipulate objects; and stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Movement Coordination Specialist wanted at SERCO – Dubai

Serco logo

APPLY HERE

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Serco logo

Req ID 52464 – Posted 05/07/2018 – United Arab Emirates – Dubai – Administration/Secretarial/Clerical – Full Time
Key Purpose
 
The purpose of this position is to administer and coordinate the travel movements of Australian Defence Force personnel at Al Minhad Airbase (i.e. in-country relocations, scheduled leave etc.).

Structure and reporting relationship
 
This role reports to the Movement Coordination Team Leader, whom reports to the Head of Support Services for the MELABS contract. This position requires collaborative relationships with various stakeholders including other co-workers and client representatives.
 
Key Job Responsibilities
 
Coordinate the movement tasks in support of minor operations in the Middle East region;
Provide advice and conduct liaison with the supported ADF units and coalition forces on movement related requirements;
Coordinate transportation as required;
Provide advice and assistance to ADF units on the preparation of personnel scheduled to travel;
Coordinate the physical movement of cargo to be shipped on the scheduled ADF flight from Al Minhad Airbase;
Report all personnel and cargo movements in accordance with the relevant ADF SOP’s;

Essential technical and professional skills, knowledge and qualifications

Knowledge

Strong organizational and time management skills
Good record keeping
Ability to effectively prioritise and execute tasks
Committed to providing services that promote the wellbeing of all ADF and Serco personnel
Ability to work effectively within a multidisciplinary team environment

Skills

Demonstrated high level of communication skills (written and oral)
Excellent Communication and interpersonal skills with an ability to interact at all levels
Professional personal presentation
Customer service orientation
Attention to detail accuracy
Ability to use initiative
Approachable and helpful
Reliable
Able to remain claim in stressful situations
Sound computer literacy
Possess the ability to analyse data and issue reports

Experience

A minimum of 5years of administrative experience in a fast paced operations environment
Previous experience working in a base operations environment is preferable;
Possess a current Australian Federal Security Clearance (minimum requirement – Negative vetting level 1)
Possess a current valid Australian drivers’ licence (in order to obtain UAE driving licence)

Database Administrator wanted at SERCO – Dubai

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Req ID 51784 – Posted 05/07/2018 – United Arab Emirates – Dubai – Administration/Secretarial/Clerical – Full Time
Database Administrator – Success Profile
Reporting to: AFC Systems Manager
Division / Function: Operations
Base location: Dubai UAE

Job family: AFC Systems & Resource Planning
Grade: 16
Serco Leadership Tier: Managing a team within a business or function
Key purpose
The purpose of the job is to be responsible for supporting the Dubai Metro and Dubai Tram databases, ensuring their performance, availability and security.
 
Maintaining software databases of the company and manage database related issues ensuring availability and continuity.
 
Reason for role
 
To manage the AFC Systems and Software Databases

Structure and reporting relationship

Reporting to AFC Systems Manager

Based on the specific requirement of the role

Key accountabilities

Manages all database related issues of the whole Dubai Metro and Dubai Tram;
Responsible in system & database audit tasks to include assessment, evaluation and investigation:
Automatic Fare Collection (AFC) Systems
Internal Software Databases
Manage and document system configurations.
In depth analysis and investigation of systems fault and provide corrective action
Ensures that system hardware, operating systems, software systems, and related procedures are correct and in-place;
Develop and maintain installation and configuration procedures.
Contribute to and maintain system standards.
Responsible for ensuring availability and performance of the databases in the live production AFC system;
Ensuring that the associated hardware resources allocated to the databases and to ensure high resilience and performance tuning;
To proactively monitor the database systems to ensure secure services with minimum downtime;
Responsible for providing trend analysis to management team to enable them to make informed decisions regarding resource management, e.g., storage and other hardware upgrades;
Responsible for troubleshooting, performance tuning of T-SQL stored procedures, jobs, and development of new procedures for reporting;
Responsible for continued improvement to Backup and restore procedures, and regular restore testing;
Responsible for setting up and managing online replication to archival server;  Responsible for trouble-shooting database corruption, inconsistency incidents to ensure operational continuity;
Creation and implementation and testing of DR/BC plans;
Responsible for maintaining new and existing software databases
Assist with troubleshooting and implementation of Windows Operating System
Tasks for AFC Level 3
Monitoring the health of the data base;
Regular checking of error logs, scheduled maintenance tasks, monitoring of storage use.
Performance tuning – ensure that the database is running with optimal parameter settings, indexing, file system parameters.
Backup and Restore of both Metro and Tram and provide enhancement solutions;
Data Warehousing – long term solution for Serco Operations Planning & Performance analysis.
Perform and carry out other duties as instructed / directed by the AFC Systems Manager and Head of AFC Systems and Resource Planning

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Head of Procurement wanted at SERCO – Dubai

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Req ID 52467 – Posted 05/07/2018 – United Arab Emirates – Dubai – Purchasing/Procurement – Full Time
Key purpose
 
The Head of Procurement will lead the Middle East Procurement organization across the Division, for all direct and indirect sourcing and procurement with an approximate spend of £150 million pounds a year

This responsibility includes
 
Strategic vision, operational planning and execution. The Head of Procurement will lead a team of sourcing and procurement professionals which will be deployed across the Middle East
Drive change across the organisation, and in partnership with Business Units (BUs) leadership and strategic suppliers, drive transformation to movethe department from a transactional, reactive focus to becoming a strategic function, delivering greater value to Serco Middle East. Manage a team of senior direct reports, with sourcing and procurement professionals.
Lead supply management for the BUs, responsible for sourcing and procurement processes, systems, and results across the Division, to include strategy development and implementation, common process definition and deployment, procurement organisational development and leadership, and delivery to support the company’s business model, strategies, and financial operating plans
Responsible for material delivering annual savings targets, supplier development and performance management, including quality and on time delivery assurance
Continue the company’s evolution in best practice procurement capabilities and organisational development, transforming the organisation from one that is locally-driven to one supported by an industry leading centralised function.
Driving shareholder value via improved procurement practices across the Middle East

Reason for role

Establishment of “Centre of Expertise” where local requirements dominate for practical reasons
Bring commercial expertise and rigout our Procurement approach
Drive results in short, medium and long term, sustainable cost savings
Operate effectively within all SME’s business units
Drive change across the organization to move the enterprise to the next level of sourcing and procurement excellence
Adapt new best practices through thought leadership
Resolve audit actions
Liaise effectively with Serco counterparts globally to ensure Serco Middle East is operating in line with group requirements and benefitting from global deals
Ensure Procurement provides an effective service to the SME business by supporting all sales, bidding and BAU activity

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Sales Coordinator wanted at Yas Island rotana hotel – Abu Dhabi

Yas Island Rotana hotel Abu Dhabi

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Yas Island Rotana hotel Abu Dhabi
Yas Island Rotana hotel Abu Dhabi

Ref. JB3813992
Sales – Sales Coordinator
Yas Island Rotana
 
Job Description
We are currently seeking for passionate and dynamic Sales professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Sales Coordinator you are responsible to handle all the administrative requirements of the sales office whereby your role involves maintaining an organized, systematic and updated filing system in order to ensure easy accessibility to required data and avail loss of data from the hardware and will include key responsibilities such as:
•Prepare and type sales team’s offer letters, update the sales database system and ensure it is reviewed and properly checked before handing it for signature
•Compose letters, memos, faxes and other mail on behalf of the Director of Sales and other executives

•Maintain a prompt and accurate follow up and trace system for all correspondences

•Handle all incoming calls and guest’s inquiries in the absence of the sales team and channel to the concerned if the inquiry requires immediate action

•Ensure that the sales month end report is accomplished and submitted on time

•Ensure that all correspondence and offers related to the sales team goes out within maximum of 24 hours

•Communicate well at all levels dealing with the various administrative demands placed by the pressurized working environment

•Ensure that all equipment is in proper working order and cultivate care for all equipment used

Skills
Education, Qualifications & Experiences

You should ideally have a college diploma and relevant previous work experiences. Good computer skills and perfect command of English is a must and any other language skills beside will be an asset.

Office Assistant cum Data Entry wanted — WALK IN INTERVIEW

Company Name: Company
Employment Type: Full Time
Monthly Salary: 2,000 – 3,999 AED
Benefits: as per uae labor law
Minimum Work Experience: 0-1 Years
Minimum Education Level: High-School / Secondary
Listed By: Employer
Company Size: 501-1000 Employees
Career Level: Mid-level
Description:

PHONE: 052 494 1586
Required {04 nos}Office Assistant cum Data Entry for Manufacturing Company in Dubai {Al qouz}. Benefits as per uae laws, Visa + transportation + Accommodation, Medical & yearly ticket provided as per company rules, negotiable salary & about salary will be discussed only after the interview. Fresher & Experience can apply & training will be provided by the administration head.

Candidate should available in uae to attend walk in interview.
For appointment and Walk in interview kindly contact the HR on the following number given .

{NATIONALITY : ONLY ASIAN PREFFERED }

Night Auditor wanted at W hotel – Dubai

w hotel dubai

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w hotel dubai
w hotel dubai

Job Number 18001SAE
Job Category Finance and Accounting
Location W Dubai – The Palm, Dubai, UAE
 
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

Job Summary

Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information. Control and secure cash and cash equivalents for property according to cash handling policy and procedures. Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures. Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Audit statistical, financial, accounting, auditing, or payroll reports and tables. Audit and reconcile all revenue postings.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain awareness of undesirable persons on property premises. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to

Rooms Intern wanted by Ritz Hotel – Abu Dhabi

ritz carlton hotel abu dhabi

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ritz carlton hotel abu dhabi
ritz carlton hotel abu dhabi

Job Number 18001SBU
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton Abu Dhabi, Grand Canal, Abu Dhabi
 
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
 

You will be learning the following:

Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.

 

Engineering Administrative Assistant wanted by Ritz hotel – Abu Dhabi

ritz carlton hotel abu dhabi

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ritz carlton hotel abu dhabi
ritz carlton hotel abu dhabi

Job Number 18001SFE
Job Category Administrative
Location The Ritz-Carlton Abu Dhabi, Grand Canal, Abu Dhabi, UAE
 
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Transmit information or documents using a computer, mail, or facsimile machine. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail, including date stamping and distributing incoming mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Enter and locate work-related information using computers and/or point of sale systems.

Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

General Storekeeper wanted by Four Points hotel – Sharjah, UAE

Four points hotel Sharjah UAE

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Four points hotel Sharjah UAE
Four points hotel Sharjah UAE

Job Number 18001QT0
Job Category Procurement, Purchasing, and Quality Assurance
Location Four Points by Sheraton Sharjah, Sharjah,UAE
 
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when you’re global, you can experience the local. Designed for the independent traveler seeking balance, there’s Four Points.
 
Receive, unload, and process deliveries and account for incoming freight based on invoice and receiving reports. Stage merchandise by department, mark appropriately for placement in facility, and deliver merchandise to appropriate department. Verify and track received inventory and complete inventory reports and logs. Reconcile shipping invoices and receiving reports to ensure count accuracy. Receive, store, ship, and deliver incoming and outgoing department packages and mail. Secure the receiving room and its contents, ensuring safekeeping of packages.

Follow all national, state, and local hazardous material shipping guidelines and regulations. Ship all out-going mail and packages. Verify quantity and condition of packages upon receipt prior to delivery to guest. Communicate with guest regarding received packages. Maintain accurate tracking system on all shipping and receiving transactions, including receiving guest signatures for received packages. Communicate with proper management regarding any loss or damage with packages. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information; protect company assets. Support all co-workers and treat them with dignity and respect. Support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Read and visually verify information in a variety of formats (e. g., small print). Visually inspect tools, equipment, or machines (e. g., to identify defects). Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces and steps. Move up and down stairs and/or service ramps. Perform other reasonable job duties as requested by Supervisors.

Front Office agent wanted at InterContinental Hotel – Dubai

intercontinental hotel Dubai

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intercontinental hotel Dubai
intercontinental hotel Dubai

Club InterContinental Agent (Female), Front Office at InterContinental Hotel® – DFC
Job Number DUB004846
Description
At the moment we’re looking for a Club InterContinental Agent to join our energetic, enthusiastic and passionate team at InterContinental Hotel® Dubai Festival City.

Under the general direction of the Guest Service Manager or his / her delegate and within the limits of established InterContinental Hotels Group brand and local policies and procedures, responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries. Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos.

The key responsibilities are:

· Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
· Registers and rooms all arrivals according to established procedures
· Maintains intimate knowledge of departmental standards and procedures
· Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
· Maintains cashier float and ensures accurate daily report of all money received
· Cashes hotel guest’s personal and travellers checks and assists with currency exchange
· Keeps abreast of all modifications to accounting policies and procedures
· Responsible and attends to guest’s request of using the service of safety box at all times
· Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.
· Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist
· Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels
· Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
· Performs the audit balances and prepares all works for audit in an orderly fashion
· When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival
· Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems
· Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a ICHG Brand
· Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state at all times
· Endeavors to maintain the high standards of the hotel with particular regard to the importance of ICHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard
Qualifications
Ideally, you’ll have some or all of the following qualifications and experience we’re looking for:

· Two years in a similar role in a five star or luxury property
· Experience in a Executive Lounge preferred but not required
· Guest Relations experience, handling VIP Guests in a refined environment
· Proficiency in speaking and writing English
· Arabic speaker preferred but not required
· Ability to work independently and within a team environment
· Excellent communication skills
· GCC experience preferred

Guest Liaison Supervisor wanted by SERCO – Abu Dhabi

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Guest Liaison Supervisor – Success Profile
Reporting to: Key IFS Account Manager, ADGM
Division / Function: IFS
Base location: ADGM
Key purpose
Guest Liaison Supervisor to make clients feel at home and to guarantee their contentment. You will furnish clients with above-and-beyond service to ensure a memorable and genuine experience. The goal is to sponsor a helpful image by honouring guests’ requests and to achieve high levels of guest satisfaction and engagement.

Reason for role
Client requirement
Based on the specific requirement of the role
Key accountabilities

Ensure and provide flawless, upscale, professional and high class guest service experiences
Experience of working on a switchboard co-ordinating a high volume of calls during peak periods, prioritising work and situation
Experience of basic clerical duties and office procedure
Respond to guests needs and anticipate their unstated ones
Expect and react promptly to guests’ requirements and inquires
Actively listen and resolve guests’ complaints
Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc)
Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery
Promote all amenities, conveniences and programs offered
Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to
Appraise team’s performance and produce reports
Examine activities logbook, assign tasks appropriately and implement control schedule daily
Essential technical and professional skills, knowledge and qualifications

Proven working experience as guest liaison supervisor.
Working experience in hospitality
Adequate knowledge of personalized services principles and processes
Experience with needs assessment techniques, quality standards and satisfaction evaluation techniques
Familiarity with industry’s latest trends
Hands on experience with guest relationship management software
Proficiency in English, multilingualism will be considered an asset
Guest service orientation and drive
Excellent problem resolution skills along with outstanding communication and active listening skills
Ability to work flexible hours
Highly responsible and reliable with a professional presentation
BS degree in hospitality management, business administration or related field
Additional / special features of the role

Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities
Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process

Accounts Receivable Clerk wanted by Marriott hotel – Dubai

Marriott Marquis Hotel Dubai

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Marriott Marquis Hotel Dubai
Marriott Marquis Hotel Dubai

Job Number 18001PZ7
Location JW Marriott Marquis Hotel Dubai, UAE
JOB SUMMARY
To ensure compliance to the hotel credit policy.
CANDIDATE PROFILE
Experience:
College graduate
Skills and Knowledge
Leadership skills
English language
Training and willing to help continue the success of the property

SPECIFIC DUTIES
The following are specific responsibilities and contributions critical to the successful performance of the position:

Daily posting of all entries on the city ledger.
Print all PMS reports required including the invoices.
Prepare all invoices with proper back-ups for mailing.
Follow up and make calls for outstanding accounts.
Check all credit card details and vouchers and ensure all amounts and charges are correct.
Coordinate with the credit supervisor on all issues concerning credit.
Maintain a good relationship with the credit collector and other accounting associates.
Answer all phones and enquiries regarding bills.
Replace the credit supervisor during his absence.
Adhere to the hotel credit policy.
Fulfill any additional tasks given by your credit or the account supervisor.
Participate in the quality improvement process.
Maintain a close relationship with other department heads.

HSE Advisor wanted by AECOM in Dubai

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Business Line Construction Services
Job Summary
AECOM seeks a highly qualified Safety Officer. The HSE Officer will monitor, advise and report on all activities related to Health, Safety and Environment, AECOM HSE Management System and Project HSE Procedures. To assist in contributing to the safe work environment through encouraging a safe workplace culture and raising awareness to reduce the number of incidents and injuries.

Job Duties
Planning for HSE
Assisting with implementing AECOM‟s OHS plans and strategies
Encouraging a Culture of Safety
Encourage the prompt reporting of hazards & risks
Raise management and staff awareness of safety accountabilities & responsibilities

Ensuring Workplace Safety
Assist in addressing identified actions resultant from SMS and Work Cover audits at sites as required

Liaise with relevant authorities in respect to OHS Issues

Training

Conduct safety induction programs

Administration

Maintain accurate records and filing systems in line with Company and project requirements

Work Cover administration

Return to work coordination

Compile and analysis of work injury statistics

Professional Development

Keep up-to-date with developments in the OHS field including legislation, regulations, guidelines and best practice

Minimum Requirements

Experience

Minimum of 5 years’ experience in HSE works in similar Projects out of a minimum of 8 years overall experience
Specific Skills Required

Effective oral and written communication skills. And competent at writing reports – can present views clearly and concisely in good written English.

Detailed knowledge of construction techniques, method statements with knowledge of risk assessments, and identification of risks. Ability to generate HSE audit reports and evaluations

Preferred Qualifications

Diploma from a recognized Institution in a construction related engineering discipline.

Tertiary qualification in OHS desirable

What We Offer

AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It’s a place where you can apply your skills to some of the world’s most challenging, interesting, and meaningful projects worldwide. It’s a place that values the diversity of our areas of practice and our people. It’s what makes AECOM a great place to work and grow. AECOM is an Equal Opportunity Employer.

Job Category Safety / Health

Business Group Design and Consulting Services Group (DCS)

Country United Arab Emirates

Position Status Full-Time

Requisition/Vacancy No. 189737BR

ATC Procedure Specialist wanted by SERCO – Dubai

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Serco logo

Key purpose
Ensure that all new and revised procedures, agreements and staff instructions are regularly updated and published accurately, in time and in accordance with regulatory requirements.
Structure and reporting relationship
Manage high workloads in ATC and maintain familiarity with all airspace, rules and regulations. The job has a direct impact on the ATC Service provided by dans’ and consequently can be directly linked to revenue streams and expenditures across dans’.
The job holder requires adherence to various operational and UAE regulatory demands and requires immediate decision making that can often affect the safety and lives of aerodrome users.
Communications & Working Relationships:

Internal:
Head of ATC, ATC Operations Manager, ATC Technical Support Manager, All ATC Staff, DANS Internal departments, ATES

External:
Dubai Airports, Dubai Airport Stakeholders, Other airports, Adjacent ANSPs, Regulatory organisations – GCAA/DCAA

Administrative Function

Update and maintain dans local ATC documents and manuals to ensure they are in compliance with regulatory requirements.
Develop new ATC procedures in the form of TI, SI, etc. and communicate these to all necessary stakeholders.
Provide on-going education and guidance to staff regarding regulations and procedures.
Identify improvement opportunities and solutions to potential problems and communicate them to line management.
Assist the Project Specialist(s) in the initiating, planning, executing and closing of Operational projects.
Document all changes required through the dans OCRA and Safety Management processes.

Air Traffic Management

Manage and control air traffic safely in accordance with applicable rules, regulations and unit procedures.
Strive at all times to achieve the required throughput targets as appropriate.
Manage air traffic flow and provide operators with slot allocation information as required, to avoid congestion within or beyond dans’ assigned areas of responsibility.
Manage high workloads and stress, in particular dealing with emergencies and unusual circumstances.
Co-ordinate with the appropriate external agencies correctly and in a timely manner, including but not limited to adjacent ATCUs, UAE military and Airside Operations.

Proficiency

Undergo training and successfully complete competency examinations in both theoretical and practical knowledge/currency as determined by dans ATS.
Maintain a thorough knowledge and understanding of all relevant documents – in particular Annex 2, Annex 11, Doc 4444, Doc 7030, UAE AIP and Dubai Manual of Air Traffic Services (DMATS).
Maintain a thorough operational knowledge and understanding of the equipment and systems used for the provision of ATS, found in both the Primary Control facility and the Contingency Control facility.
Ensure a thorough understanding and awareness (through self or pre-watch briefing) of current OBs, TIs, SIs, NOTAMs and weather information before assuming any ATC duties.

Reporting

Adhere to regularity reporting of safety incident (ROSI) requirements, ensuring that the information provided is accurate, unambiguous and complete.
All incidents, abnormal occurrences, conditions and procedures likely to constitute a risk to safety, other than those for which a ROSI is required, shall be reported through appropriate internal dans channels.
Contribute to an atmosphere of trust in which people are encouraged to report safety related issues without the risk of punishment for actions, omissions or decisions taken by them which are commensurate with their experience and training but where gross negligence, wilful violations and destructive acts are not tolerated.

Conduct

Staff shall conduct themselves in accordance with the “dans Code of Ethics and Professional Conduct.”
Report for duty rested and in a presentable manner.
Practice professionalism and politeness to all users of services provided by dans as well as staff within the unit.
Exercise discretion in the discharge of duties and handling of information.

Development and Support

Participate on an ad hoc basis in simulation exercises, development of procedures and airspace restructuring.
Participate in configuration testing and commissioning of new or upgraded ATM systems.
Perform other duties related to ATS commensurate with the position.

Knowledge & Experience:

Extensive knowledge of relevant ICAO / CARS documents, applicable rules and local instructions.
Requires a working knowledge of document control and a document management system.
Comprehensive experience in the operation and interaction of ATC equipment.
Previous experience in working in an ATC support function and in producing and maintaining unit documentation.
ICAO English Level 4 language proficiency, valid ATC license and valid relevant medical certificate
Proven ability to work in a complex, high density environment, unique to dans with respect to innovative procedures, e.g. RECAT, RRSM, APO, A-SMGCS, etc.
All aspects of aircraft performance relevant to communication, navigation and surveillance
General computer literacy (commercial PC software packages and smart applications)
Continuous ATC operational duties at the respective unit where specialist duties will take place.

Skills:

Analytical skills
Working under pressure
Spatial awareness and problem solving skills
Team work skills
Good communication skills
Regulations / procedure writing experience would be beneficial

Reservations agent wanted by Rotana beach hotel – Abu Dhabi

beach rotana hotel abu dhabi

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beach rotana hotel abu dhabi
beach rotana hotel abu dhabi

Expiry Date: 2018/08/02
Ref. JB3757519
Revenue – Reservations Agent
Beach Rotana
 
Job Description
We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as:

• Process and confirm guest room reservations made by clients on the phone, letter or fax

• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations

• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.

• Show complete product knowledge, understand rate structure and apply rate management

• Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor

• Promote and maintain good public relations and endeavors to maximize business

• Maintain an accurate room status at all times

• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails

• Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified

Skills
Education, Qualifications & Experiences

You should have a diploma / degree within the hospitality field and previous experience in hotel reservations. You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.

Knowledge & Competencies

The ideal candidate will be customer focused and with an extremely proactive personality and a courteous, dynamic and approachable character. You will work effectively with professionalism and establish effective relationships with internal and external customers. You work independently within a structured environment while possessing following additional competencies:

RESERVATIONS MANAGER wanted by Conrad hotel – Dubai

Conrad hotel in Dubai

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Conrad hotel in Dubai
Conrad hotel in Dubai

Job Summary
A Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations.
 
As Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The Reservations Manager will work with the Sales and Events Teams to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:

Maximise occupancy levels by reviewing and revising revenue strategies
Work with the Sales and Events Teams to maximise corporate and group rates
Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department

Contribute to the selling strategy of the hotel, and manage the departments’ adherence to achieving that strategy
Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
Assist in the recruiting, managing, training and developing of the Team
Participate in the organisation of hotel promotional activities
What are we looking for?

A Reservations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous experience with reservations in the hotel/leisure sector
Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets
Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
Excellent organisation and planning skills
Accountable and resilient
Flexibility to respond to a range of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Knowledge of the hotel property management systems
Previous experience in the same or similar role
Relevant degree, in a business discipline, from an academic institution

receptionist wanted by Dubai Silicon Oasis – Dubai

Dubai Silicon Oasis Authority

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Dubai Silicon Oasis Authority
Dubai Silicon Oasis Authority

Expiry Date: 2018/07/29
Ref. JB3805871
Officer – Client Happiness Centre (Temporary

Job Description
Greet walk in clients in the Client Happiness Centre and provide professional services according to their requirements.
Ensure that all applications are complete in terms of the supporting documentation, information and authorized signatories. Do the necessary on the MSD system (verify).
Handle inquiries, requests and complaints in order to maintain a strong relationship between Dubai Silicon Oasis Authority and its clients.

Assist the back office team by handling client inquiries with regards to employment packages and all relevant inquiries to Government Services.
Answer questions related to license, and accept relevant requests on the counter.
Skills
Good communication skills.
Excellent customer service skills.
knowlegde in visa processing and liscensing is a must.
Previous experience in a typing centre or as a PRO would be a plus.

Accounts Payable Officer wanted by Ritz hotel – RAK, UAE

ritz carlton hotel Ras Al Khaimah UAE

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ritz carlton hotel Ras Al Khaimah UAE
ritz carlton hotel Ras Al Khaimah UAE

Job Number 18001OKC
Job Category Finance and Accounting
Location The Ritz-Carlton Ras Al Khaimah, Al Hamra Beach, Ras al Khaimah, United Arab Emirates
Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Job Summary
Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. Organize, secure, and maintain all files, records, cash and cash equivalents in accordance with policies and procedures. Record, store, access, and/or analyze computerized financial information. Classify, code, and summarize numerical and financial data to compile and keep financial records, using journals, ledgers, and/or computers. Complete period-end closing procedures and reports as specified. Audit cashier banks periodically according to SOPs. Maintain, distribute, and record petty cash, cashier banks, and contracts. Document, maintain, communicate, and act upon all Cash Variances according to SOPs. Act as liaison between property and armored car service or primary banking institution. Participate in internal, external, and regulatory audit processes and ensure compliance with SOPs.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette; ensure that coworkers understand their tasks. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Administration Support Operative wanted – SERCO – Abu Dhabi

Serco logo

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Serco logo
Serco logo

Administration Support Operatives – Success Profile
Key purpose
The purpose of the Administrator is to provide full administrative support to the contract.
The post holder is required to ensure smooth running of the office and monitor own workload to ensure work is completed in a timely manner. Fully dedicated administrative support to the management team of the contract.

Structure and reporting relationship
Typically reporting to a Department/Section Lead or Supervisor within the contract.
To work closely with the other Administrators and maybe assigned to provide support to a specific department (eg Finance, Procurement).

General Administration

Ensure a friendly, efficient and courteous service is provided to both internal and external customers demonstrating high standards of customer service at all times.
Participate in and ensure all maintenance audits are carried out in accordance with the agreed timescale and corrective action taken where necessary.
Ensure all record keeping and documentation is completed in a systematic and timely manner in accordance with the Quality Plan.
Responsible for providing administrative and clerical support to the contract as assigned by the section lead but not limited to the following:
Official letters, emails, reports and minutes of meetings.
Collection of timesheets for approval.
Timely and systematic collection of related forms required in completion of reports to management.
Provision, distribution and regular replenishment of office supplies.
Stock Maintenance for Pantry, Stationary, water Supplies. Consumption Tracking.
Transport booking, meter reading, fuel consumption tracking etc.
Daily collection of reports and official documents for submission to various departments.
Facilitate provision of access badges, name badges and other related needs of the employees in accordance with approved procedures.
Responsible in scheduling meetings and coordination of appointment diaries, filing system and records.
Raising purchase orders in the system.
Responsible for daily updating of data and preparation of daily and weekly reports for the clients such as:
Collection, safekeeping and distribution of forms, letters, etc.
Regular update of staff list including roster, leavers, joiners, etc.
Maintain a filing and records system as directed by the line manager.
Deliver the service in line with the service level agreements.
Perform and carry out duties as instructed/directed by the line manager or a member of the Senior Management team.

Procurement

To issue Procurement Request Forms (PRF) according to quotes received from Procurement. Get Serco internal approval and deliver the PRFs to the client.
To issue Purchase Orders (PO) on guided buying and send the approved purchase orders to the suppliers.
Keep up to date and efficient file for the client’s approved PRF and PO on share drive and SharePoint.

Finance

Account Payables: To process supplier invoices, follow up on outstanding supplier invoices and clear supplier invoice / payment related issues.
Account Receivables: Prepare Sales Order and Client invoices with supporting documents and deliver to the client.
Month-end: Prepare month-end expense accruals.
Petty Cash: Custodian of company’s petty cash, safe guard the cash and prepare monthly reconciliation with supporting documents.
Expense Claims: Process employee expense claims

 

Technical and professional skills

Minimum of three (3) years’ experience in administration role.
Delivery focused individual with the ability to work in a self-sufficient manner.
Ability to demonstrate both good literacy and numeracy skills required for the role;
Possess strong PC skills including proficiency with MS Outlook, Word, Excel and Power Point applications and ability to learn new software based applications.

Qualifications

Ideally a degree holder in business administration or related discipline.

Receptionist wanted by SERCO – Abu DHabi

Serco logo

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Serco logo
Serco logo

Receptionist – Success Profile
Reporting to: Senior Guest Liaison Supervisor
Division/Function: Front of House
Base location: Aldar, Abu Dhabi
Key purpose
The purpose of this position is to perform all tasks in relation to reception and any associated administrative responsibilities for Aldar HQ reception

Structure and reporting relationship
Position will be reporting to the Senior Guest Liaison Supervisor
Based on the specific requirement of the role
Key accountabilities
Key Job Responsibilities
Meet and greet visitors and notify on arrival of visitors

Promptly, accurately, professionally and courteously receives all telephone calls
Promptly, accurately, professionally and courteously direct calls/enquiries and relay messages.
Receive all incoming visitors to the ADGM Square reception.
Provide frontline customer service for all tenants, visitors and contractors entering the ADGM Square office towers.
Be fully proficient in all operating systems including the telephone network system and the Visitor Management system.
When on duty, ensures the reception station is staffed at all times
Sign for deliveries when necessary and notify recipients
Ensure reception area is neat & tidy and books/magazines are organized
Report to work regularly and on time
Attend all training as required
As needed, assists with clerical tasks to include typing and filing
Always conducts oneself appropriately and professionally

HSQE Responsibilities and Information Security Responsibilities

Awareness of the Integrated Management System and the content of the Environment, Quality, Health & Safety and Information Security Policy Statements; Understanding of personal responsibilities and contribution to achieving compliance with the Integrated Management System requirements, (including but not limited to competence to perform safety critical roles, legal requirements, control measures arisen from environmental impacts and aspects, job safety analysis and information security risk assessment) and the potential consequences of departure from the arrangements in place to deliver the commitments stated in the policies statements above;
To exercise their personal duty of care for their own health, safety and welfare and for those affected by the acts or omissions;
Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties;
Lead by example and look at ways to conserve energy, water and resources and minimise thegeneration of waste through personal performance and raise recommendations on how to improve existing processes on this regard within/outside their departments through their Line Manager,Departmental Safety Meetings and any other appropriate available channels;
Protect information assets and data including both electronic and paper based from all threatswhether internal, external, deliberate or accidental;
Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties;

Essential technical and professional skills , knowledge and qualifications

Knowledge

High School Diploma or Higher Secondary Education
A good knowledge of all office systems and office administration
A preferred knowledge in Visitor Management and associated registration systems
Understanding of customer service skills
Proficient in English
Knowledge of Arabic language is preferred
Understanding the importance of policies and procedures

Skills

Excellent communication skills both written and oral with the ability to communicate with people from various backgrounds and standing
Ability to liaise in a professional and persuasive manner with staff at all levels in the organization
Ability to handle confidential information in strict confidence
Ability to work with high integrity and minimum supervision
Good interpersonal skills
A lively, energetic and strong personality

Receiving Clerk wanted by Sheraton hotel – Dubai

Sheraton hotel Jumeirah Beach - Dubai

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Sheraton Grand Hotel Apartment Dubai
Sheraton Grand Hotel Apartment Dubai

Job Number 180018L1
Location Sheraton Grand Hotel, Dubai
To receive and accurately account for all deliveries to the Hotel in accordance with Adaco and company policy.

– To be conversant with, and to strictly adhere to Central Purchasing and Adaco Purchasing procedures.
– To check that a Purchase Order has been raised on Adaco by departments before any goods are received.
– To ensure that a credit note is received before any supplies are returned to the supplier and that such credit notes are documented.
– To ensure that the relevant department is informed when goods are received and need collecting.

– To ensure that invoices with the invoice verify log are sent to the accounts department on a daily basis.

– To ensure that invoice prices reconcile with the purchase orders.

– To ensure the proper organization of delivery vehicles to ensure the free flow of traffic in the loading bay

– To report any discrepancies of goods against Purchase Order

QUALIFICATION STANDARDS

– Minimum of 1 year experience in similar position or at least 2 years’ experience in a hotel

– Totally embrace the philosophy of guest and customer service and own the guests;

– Identify yourself with the hotel’s brand and operating philosophy;

– Possess a warm and friendly demeanor;

– Strive to achieve satisfaction and delight of internal and external customers;

– Is detail oriented and hands on;

Front of House Supervisor wanted by SERCO – Abu Dhabi

Serco logo

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Serco logo
Serco logo

Front of House Supervisor – Success Profile
The purpose of this position is lead a team of 5 staff that will provide exceptional client services to Al Dar HQ, its visitors and callers.
Serco have been mandated to provide a variety of services in relation to Front of House and includes Reception,Guest Call Services and Visitors Lounge.

Reporting to the Facilities Manager and part of a team of 5 staff that will provide exceptional client service to Al Dar, its visitors and callers both in Front of House and Gymnasium.
 
Lead and supervise the Front of House team and Gym Assistants.
Meet and stand togreet guests and notify employees on arrival of visitor.
Promptly, accurately, professionally and courteously direct calls/enquiries and relay messages.
Provide frontline customer service for all employees, visitors and contractors entering the office environment.

Be fully proficient in all operating systems including the telephone network system and the Visitor Management system.
Ensure reception area, conference facility and visitors lounge is neat and tidy at all times
Always conducts oneself appropriately and professionally
Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental
Ensure and provide flawless, upscale, professional and high class guest service experiences
Experience of basic clerical duties and office procedure
Respond to guests needs and anticipate their unstated ones
Expect and react promptly to guests’ requirements and inquires
Actively listen and resolve guests’ complaints
Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc.)
Escort specials guests (VIP’s, SAs) from front desk to end location within or surrounding the property
Prepare and present refreshments when requested to do so or when required to support the team
Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery
Promote all amenities, conveniences and programs offered
Direct, coach and manage the front of house team to ensure all standards and operating procedures are adhered to
Appraise team’s performance and produce reports
Examine activities logbook, assign tasks appropriately and implement control schedule daily

An excellent knowledge of all office systems and office administration
Knowledge of Visitor Management and associated registration systems
Understanding of customer service requirements
Fluent in English and Arabic language (as required)

Skills:

Excellent communication skills both written and oral with the ability to communicate with people from various backgrounds and standing
Ability to liaise in a professional and persuasive manner with staff at all levels in the organization
Ability to handle confidential information in strict confidence
Ability to work with high integrity and minimum supervision
Excellent interpersonal skills
Energetic and strong personality

Experience:

At least 5 years’ experience in client service/client facing related services.
At least 5 years’ experience in hospitality services from a reputable and market leading hotel or hospitality facility.

Database Administrator wanted by SERCO – Dubai

Serco logo

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Serco logo
Serco logo

Database Administrator – Success Profile
Reporting to: AFC Systems Manager
The purpose of the job is to be responsible for supporting the Dubai Metro and Dubai Tram databases, ensuring their performance, availability and security.
Maintaining software databases of the company and manage database related issues ensuring availability and continuity.

Reason for role
To manage the AFC Systems and Software Databases
Structure and reporting relationship
Manages all database related issues of the whole Dubai Metro and Dubai Tram;
Responsible in system & database audit tasks to include assessment, evaluation and investigation:

Automatic Fare Collection (AFC) Systems
Internal Software Databases
Manage and document system configurations.
In depth analysis and investigation of systems fault and provide corrective action
Ensures that system hardware, operating systems, software systems, and related procedures are correct and in-place;
Develop and maintain installation and configuration procedures.
Contribute to and maintain system standards.
Responsible for ensuring availability and performance of the databases in the live production AFC system;
Ensuring that the associated hardware resources allocated to the databases and to ensure high resilience and performance tuning;
Resource Planning

Essential technical and professional skills, knowledge and qualifications

A degree holder in Computer Science or Computer Engineering;
Relevant Microsoft / Oracle certification level;
Professionally qualified with membership of a recognized transport institution
Strong self-sufficiency and initiative working on Database projects.
Understanding of XML schemas, XSLT, Practical experience in handling XML files from database perspective.
A proactive attitude to work, ability to perform with little or no supervision.

Merchandising Manager wanted by Marriott HQ – Dubai

Marriott Marquis Hotel Dubai logo

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Marriott Marquis Hotel Dubai logo
Marriott Marquis Hotel Dubai logo

Job Number 18001KQW
Location Dubai Area Office, Dubai,

The position supports the creation, implementation and maintenance of programs, services and solutions designed to support the sales organization and to provide value and drive revenue. This position will also support the Regional Director – Luxury Sales and the team in meeting all administrative needs and activities to facilitate the efficient operation of the department. This position further provides secretarial support to the HOD and represent them as required in communications by phone, letter and email and regular visitors. The Merchandising & Admin Manager further supports the implementation of Luxury Sales strategies ensuring sales efforts are effectively integrated as per Brand Voice. This person monitors and executes relevant sales activities and initiatives as assigned. He/ she ensures that all activities are in alignment with the GSO functions and team members as well as Luxury properties are provided the support needed for successful implementation of the sales plans across the region.

CANDIDATE PROFILE

Education and Experience
• College degree.
• Ideally minimum 3 years of Hotel sales experience.
• Excellent Microsoft Office software skills (Word, Access, Excel, PowerPoint)
• Language Requirements: High proficiency (speaking, reading and writing) in English is a must.
• Previous administrative/secretarial experience is a must.
• Previous sales knowledge & basic account management experience is a must.
• Preferably experience is gained working with a senior role or multiple stakeholders.
• Highly organized, punctual and fast paced to cope within a multicultural environment.

Preferred Skills
• Strong communication skills (verbal, listening, writing).
• Advanced user of Outlook, Word, Excel, PowerPoint, Marriott International tools experience is a plus.
• Self-dependent and able to take initiatives with high innovation capabilities.
• Excellent typing speed and accuracy of spelling and grammar, layout and content formation essential.
• Highly organized, detailed- and result-oriented and efficient approach required.
• Ability to manage varying needs and prioritizing to ensure best business results.
• He/ she possess a passion for new learning experiences, and applying these new materials to the job.
• Ability to collect and organize information using logical and methodical manner, recognize and examine the patterns in multifaceted data, identify implications and draw appropriate scenarios that would best suit any given situation.
• Capable of being creative, flexible, resourceful and inventive in all aspects.

CORE WORK ACTIVITIES
The following are specific responsibilities and contributions critical to the successful performance of the position:

Sales:
Supports GSO – Luxury team with the following:
• Handle emails and respond to clients and accounts support when needed.
• Support and qualify new accounts/prospects as assigned.
• Manage non-CPA accounts during the qualification process.
• Support properties within the Luxury portfolio with GSO related initiatives/activities.
• Develop and build positive relationships with the internal stakeholders.
• Sales reporting and analysis for the GSO team.

Business/Financial Management:
• Acts as project participant for ad hoc or recurring needs of the department, responsible for satisfactory and timely delivery of outcome
• Demonstrates working knowledge of functional specialty.
• Monitors and evaluates GSO office processes and procedures; recommends improvements as appropriate.
• Effectively uses and maintains internal systems.
• Supports vendor/supplier relationships.
• Prepares for and participates in productive meetings.
• Responsible for facilities/office management as needed.
• Supports operating budgets and revenue targets to support the GSO business plan.

Group Merchandising Sales Support:
• Merchandising groups for GSA & GSO through SFA system for Marriott brands/ hotels globally.
• Responsible for Preparing Groups report every Period & achieving groups target for GSA & GSO team.
• Coordinates group merchandising and ensures that we convert sales opportunities as per the stated goals.
• Share Group related updates and promotions with the GSA & GSO network.
• Support the hotels to match their pricing strategy for groups.
• Setting forecast and strategy with the direct supervisor to achieve groups targets.
• Sharing the budget for groups with GSA & GSO and analyze each Market to achieve their target.
• Manage leads on different tools (e.g. SFAWeb, fax, email, websites, Convention Visitor’s Bureau, etc).
• Provide ISAC/SFAWeb & CI/TY support, including data input and report generation, as required.
• Monitor lead volume of each Sales Manager.
• Handle team member and internal stakeholder requests.
• Respond to customer requests and send general correspondence in a professional and timely manner.
• Compile data and create reports from Marriott internal data sources (e.g. MRDW, SFAWeb, MarRFP database).

Administration:
Supports all discipline team members and therefore needs to be extremely efficient and professionally skilled in:

• In charge of all office Admin requirements.
• Preparing documents using Word, Excel and PowerPoint applications.
• Should have a high and accurate dictation and typing speed.
• Files and forward traces a variety of documents, appointments etc.

Director of Operations wanted by Lapita resort hotel – Dubai

Lapita Hotel Dubai

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Lapita Hotel Dubai
Lapita Hotel Dubai

Job Number 18001HF1
Location Lapita, Dubai Parks and Resorts,Dubai,UAE

JOB SUMMARY
Functions as the strategic business leader of the property’s Hotel Operations. Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment.

CANDIDATE PROFILE
Education and Experience
• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR
• 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

CORE WORK ACTIVITIES
Managing Profitability
• Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
• Analyzes service issues and identifies trends.
• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
• Works with hotel management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.

Managing Revenue Goals
• Monitors hotel operations sales performance against budget.
• Reviews reports and financial statements to determine hotel operations performance against budget.
• Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
• Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.

Leading Operations and Department Teams
• Champions the brand’s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.
• Develops systems to enable employees to understand guest satisfaction results.
• Communicates a clear and consistent message regarding departmental goals to produce desired results.

Managing the Guest Experience
• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
• Responds to and handles guest problems and complaints.
• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.

Managing and Conducting Human Resources Activities

 

Front Desk Supervisor wanted by Lapita resort hotel – Dubai

Lapita Hotel Dubai

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Lapita Hotel Dubai
Lapita Hotel Dubai

Job Number 18000N11
Job Category Rooms and Guest Services Operations
Location Lapita, Dubai Parks and Resorts,Dubai,
 
JOB SUMMARY
Supervise front desk associates to ensure all hotel policies, procedures, regulations and standards are followed.

Ensuring that front desk operations runs smoothly in a professional manner at all times.
Perform all front desk related responsibilities and duties when assigned or required.
Assume leadership in the absence of front desk manager
Ensure appropriate and adequate training of all front desk associates including all on-the-job, off-the-job and 15min training. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs.

CANDIDATE PROFILE
Experience:
Previous experience working within a Front Office hotel environment in the 5 star/luxury market is essential
Having an experience in similar position for at least 12 months preferred
Skills and Knowledge
Strong Communication skills (verbal, listening, writing)
Innovative
Pro-active and reliable
MICROS, OPERA, Guestware, Microsoft Office, FCS or telephone software and other related operating systems
Flexible and ability to work around the clock
Ability to work collaboratively with hotel service team in providing exceptional customer service excellent telephone etiquette
Strong organization and working to deadline skills
Have a complete understanding of the Marriott Reward program
Education or Certification

Good level of English essential
SPECIFIC DUTIES
Be familiar with Hotel services, operational hours and ongoing promotions.
Have a thorough knowledge of Lapita Hotel products and services.
Maintain good working relationship with all hotel departments.
Have a good knowledge of local area and surrounding facilities. Provide recommendations and direction to guests whenever needed.
Check House Count to establish selling strategy for the shift. Monitoring it regularly during shift and responding to any changes.
Ensure daily all forms of communication are used to full capacity and relevant information is handed over to the next shift throughout the shift and briefings.
Demonstrate and promote quality awareness amongst front office desk team. Seek ways to improve and maintain guest satisfaction scores for all front desk associates.
Ensure all require reports are printed, performed and filed according to the standards.
Ensure smooth check-in and check-out of all guests, and proper handling of all guest accounts.
Supervise VIP and Marriott Rewards Elite member arrivals. Ensure meet and greet for Elite member.
Ensure all guest requests are met and special requirements/preferences are taken into account.
Ensure that all arrivals, departures, no shows, extensions, amendments and OPERA related matters are performed on a timely manner in order to avoid further confusion.
Ensure that all concerned departments are informed in regards of room moves, no-shows, early arrivals, special requests, repeat guests or other guest preferences.
Be fully aware of Credit Policy and supervise compliance. Inform your manager and concerned departments about any possible credit risks.
Be familiar and promote Marriott Rewards Program and encourage all front office associates in order to achieve monthly target.
Have a thorough knowledge on virtual concierge and ensure that all guest requests and information updated in OPERA and communicated to other departments.
Supervise accurate and thorough Bucket Check.
Encourage all associates to keep working areas clean and tidy.
Have a thorough knowledge of OPERA, MARSHA, IMS, Guest ware and other front office related operational software.
Be familiar with all S.O.P.s and L.S.O.P.s relating to the front office operations
Participate in the training and development of front desk associates and provide training to associates when necessary
Be aware of remedial steps to be taken to rectify Housekeeping discrepancies.
Support and practice Empowerment within front office
Understand all front office sections and their operational requirements.
Run the night operations for the hotel; ensure proper closing of the day and delivery of the reports.
Identify and resolve guests problems efficiently and resolve to the guest satisfaction

Assistant Manager wanted by Four points hotel – Dubai

Four points Sheraton hotel Dubai

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Four points Sheraton hotel Dubai
Four points Sheraton hotel Dubai

Job Number 18001KQ6
Job Category Rooms and Guest Services Operations
Location Four Points by Sheraton Bur Dubai, Dubai, UAE
 
Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

Education and Experience
• High school diploma, GED or equivalent degree; 1 year experience in the guest services, front desk, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust, respect, and cooperation among team members.

• Serving as a role model to demonstrate appropriate behaviors.

Executive Assistant wanted by Marriot HQ – Dubai

Marriott Marquis Hotel Dubai logo

APPLY HERE

Marriott Marquis Hotel Dubai logo
Marriott Marquis Hotel Dubai logo

Job Number 18001KH9
Location Dubai Area Office, Dubai, United Arab Emirates
 
The Executive Personal Assistant reports to the President, Middle East & Africa and will assist other executives within the Middle East & Africa function, as necessary. The Executive Personal Assistant should exercise high degree of business acumen in making professional judgments and maintaining confidentiality. The Executive Personal Assistant will perform department administrative functions; manage meeting schedules and travel planning and coordination. The Executive Personal Assistant should be able to conceptualize and create non-routine documents and implement highly automated work processes and general administrative improvements.

Experience:
• Minimum of 10 years of administrative experience.
• Demonstrated experience in working in a fast-paced, multi-task environment, providing administrative support to multiple supervisors.
Skills and Knowledge:
• Excellent organizational, interpersonal and communications skills
• Sensitive to the dynamics of the regional cultures and experience on how to deal with the Executive Assistants of our owners, many of whom are members of Royal or Ruling families
• Ability to maintain and treat highly confidential information with absolute discretion
• Enthusiastic with an attractive personality and positive outlook
• Very presentable (may be meeting our owners/investors etc and organising events on our behalf with our properties)

• Maintains high performance standards: ensuring that all work is effectively complete, monitors the progress of work against schedules and budgets, works effectively by using a highly collaborative style
• Meets customer needs by developing and maintaining effective relationships with both internal and external customers and by promoting a customer service orientation with the organization; is a resource to others
• Fosters relationships and a positive climate to build effective teams that are committed to organizational goals and initiatives; demonstrates flexibility in approach
• Creates an atmosphere in which timely information flows smoothly both upward and downward through the organization; possesses exceptional communications skills
• Supports, manages and initiates change within the organization, taking steps to remove barriers or to accelerate its pace; is often a resource to others
• Actively pursues learning and self-development to enhance personal, professional and business growth; shares learning
Education or Certification:
• Must be fluent in English – spoken, written – and experienced at communicating at all levels
• Ideally, complete fluency in Arabic. Executive Personal Assistant will be required to translate announcements/speeches in Arabic for the President to review and approve.
• A base level of French would be desirable but not essential

Specific Duties:

The following are specific responsibilities and contributions critical to the successful performance of the position:
 Acts as a “gate-keeper” for the President’s time by managing his calendar. This involves using discretion in identifying critical items, setting up meetings and making scheduling changes with minimal involvement by the President.
 Composes all types of correspondence, documents, or presentations on behalf of the President to be shared and used by top executives of the company. Correspondence may be directed toward senior level executives or outside organizations.
 Makes travel arrangements and prepares the travel itinerary for the President. The travel may involve multiple stops, extended trips and frequent/unanticipated changes.
 Proactively maintain files for President and department common files and maintain department trace system (staff review dates, monthly conference calls, senior management meetings, etc.).
 Prepares President expense accounts and as necessary reconciles expense accounts as reflected on the distribution summary or operating statement; identify discrepancies; and prepare variance analyses to explain comparisons to last year’s results on the current year budget. May assist in the development and forecasting of budget items.
 Arranges or performs administrative functions for small to large-scale meetings or conferences that are typically multi-day in length. Responsible for evaluating alternatives and making decisions regarding logistics and pricing for the room and audio-visual set-up, catering, meeting agenda and materials, and possibly travel arrangements for the participants. Incumbent will be responsible for managing all administrative aspects for meetings and conferences. Travel may also be required on the part of the incumbent.
 Handles special reporting projects and requests, which could include presentations, monthly reports, budget schedules, accumulating data / information from hotels and providing business scorecards, when needed. This work may include data entry and/or basic analysis, creating/updating reports, using key MI reports/databases, performing data entry into a mainframe application and developing databases or spreadsheets.
 Basic administrative functions such as meeting scheduling, copying, filing and distribution of materials. Various research projects and other duties as assigned.
 Process data through an automated administrative system. This may include processing items such as expense reports, accounts payable, payroll and personnel data. Performs research and follow-up necessary to solve problems encountered.
 Identify areas where new administrative policies and procedures may be necessary within a department. The incumbent will initiate the project to develop the new policy or procedure.
 Research questions and problems regarding Continent/Department or administrative policies, procedures, information and services, including questions that are complex in nature. Research typically requires obtaining data from multiple sources. Incumbent is viewed as a resource to others on these areas.
 Order supplies for the department. Ensuring that there are always supplies available to other members of the department.
 Support for other special projects as assigned (i.e. ordering department gifts, organizing department functions, relocating department, assisting with new hires and transfers, etc.)
 Answers departmental telephone line(s); provides callers with responses to all types of requests, both routine and those requiring research and follow up; directs calls to the appropriate person or takes messages. Develops alternatives to handle requests when many times the problems are not clearly identified or involve sensitive issues. Routinely responds back directly to the caller after performing research or follow up.

Assistant Sales Director wanted by Jebel Ali HQ – Dubai

jebel ali beach hotel lobby dubai

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jebel ali beach hotel lobby dubai
jebel ali beach hotel lobby dubai

Assistant Director of Sales – Leisure (Arabic Speaker)
Act as the single point of contact within JA Resorts & Hotels for each assigned global key account.
Produce and implement an account development plan for each global key Account to achieve maximum revenue in both short and long term.
Assist in setting the annual commercial plan of the Global Sales Office within area of responsibility.

Make recommendations to the HOD on necessary sales plans and strategy revision to increase production from segment and accounts.
Monitor and feedback to the HOD competitors’ activities and respond to them appropriately.
Research new markets and produce market entry recommendations as required.
Maintain current, up to date knowledge of booking patterns, rates and sales strategies for assigned segment(s)/market(s).

Attend overseas trade shows, key client events, FAM trips and sales trip as planned and submitted at the beginning of each year and updated calendar at each quarter.
Assist in setting standards; supervising and reviewing colleague’s performances through yearly, midyear appraisals and bi monthly feedbacks/121 sessions.
Guides and coach colleagues to confidently deliver flexible solutions to customer needs.
Be fully up to date with budgeted/actual/forecast targets of the SBUs as well as own segment and individual target.
Develop and maintain a close working relationship with GSO’s and SBU’s.
Assist and introduce JA Resorts & Hotels teams to area of coverage/responsibility and identified customer group when requested.
Identify and communicate ideas and customer expectations from assigned segments and territory.
Administrative

Maintain an accurate profiles and history of all global accounts on sales force.
Produce the month end report and submit to HOD by the 2nd week of the month.
Submit the key highlights and leads on monthly basis for the operations committee report prior to month end.
Monitor the segment performance on monthly basis and take actions and decisions when necessary.
On monthly basis to submit the 30/60/90 plan to be included in the communication which goes out to the hotels.
Supervise quality of input in sales force and make sure to enter new contacts and accounts into the system as per the JA Resorts & Hotels Data Entry Standards.
Meet a monthly protel target of 50 activities / reports to include the following sub types “i.e. Sales Calls, Entertainment, Telemarketing, Site Inspections.”
The ideal candidate for this position will have the following experience and qualifications:

· Must have a minimum of 5 years experience within Sales and Hospitality

· Luxury Hotels background

· Leisure Sales is a must

· Solid existing relationships

Asst. HR manager wanted by MOVENPICK hotel – Dubai

movenpick hotel Dubai

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movenpick hotel Dubai
movenpick hotel Dubai

 
We are currently looking for
 
Asst. HR and L&D Manager
Key requirements
The ideal candidate must:
 
have at least 2 years of experience in hotels as HR professional in supervisory/managerial position,

have the ability to communicate well in English,
have positive work attitude and enthusiastic,
have the ability to work independently and under pressure,
be a good team player and possess good leadership skills,
possess excellent organizational skills, able to multitask and meet deadlines,
be proficient in computer operations (Word, Excel and PowerPoint).

Knowledge is UAE labor law is preferred
Certified off job/ off job trainer is preferred

Kindly send your update profile if PDF format to Danielle.Flores@movenpick.com

 

Administrative Office Assistant WANTED — WALK IN INTERVIEW

Address: The Galleries Building 4 Downtown Jebel Ali Dubai

phone Ahmad: 05543 48427

Employment Type: Full Time
Monthly Salary: 2,000 – 3,999 AED
Minimum Work Experience: 0-1 Years
Minimum Education Level: Bachelors Degree
Listed By: Employer
Company Size: 1-10 Employees
Career Level: Mid-level
Description:
WALK IN INTERVIEW CONTINUE THIS MONTH:
We looking for smart and young Pakistani lady who has good knowledge in English and capable of Managing day to day operations of office providing general administrative and clerical support preparing daily visit and annual service schedule for service team arranging spare parts for service team prepare invoices ,purchase order ,credit note and delivery note handle book keeping or daily recording of financial transaction in the accounting system basic Knowledge for VAT reporting ,VAT return filling and VAT payments.
Age maximum 35. Prefer Single and with Driving License.
Experience also fresh applies.
Salary depends on interview.

Operations Admin Assistant wanted by Lapita resort hotel – DUBAI

Lapita Hotel Dubai

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Lapita Hotel Dubai
Lapita Hotel Dubai

Job Number 18001J4N
Job Category Administrative
Location Lapita, Dubai Parks and Resorts, Autograph Collection, Dubai, UAE

Job Summary
Supports the Director of Operations and his/her team by completing administrative responsibilities. Duties include organizing, composing and distributing correspondence to both associates and guests, initial response and follow up to inquiries and collecting and tracking problem resolution information.
 
Job Core Work Activities
Achieving/Exceeding Goals – Achieving and exceeding goals including performance goals, budget goals, team goals, etc.
Communicating Information Timely – Informing and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
 
Communicating, Monitoring, and Ensuring Safety Standards – Communicating the importance of safety procedures, detailing procedure codes, ensuring associate understanding of safety codes, monitoring processes and procedures related to safety.

Exceeding Customer Expectations – Providing services that are above and beyond for customer satisfaction and retention.
Guiding, Directing, and Motivating Subordinates – Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Maintaining Productivity Levels – Ensuring and maintaining the productivity level of associates.
Making Decisions and Solving Problems – Analyzing information and evaluating results to choose the best solution and solve problems.
Managing Daily Operations of the Area or Department – Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Supervising Associates – Supervising and managing associates. Managing all day-to-day operations. Understanding associate positions well enough to perform duties in associates’ absence.
Thinking Creatively – Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
Training and Teaching Others – Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Attending Meetings to Improve Quality and Service – Attending meetings and communicating with executive, peers, and subordinates as an effort to improve quality of service.
Attending Strategy and Management Meetings – Attending meetings to plan, organize, prioritize, coordinate and manage activities and solutions
Coaching and Developing Others – Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Collaborating with Resources to Manage Projects, Achieve Goals, and Solve Problems – Working with other people to gather the information necessary to manage projects, achieve goals, and resolve problems.

Executive Administrative Assistant – Westin Hotel – Abu Dhabi

westin hotel abu dhabi

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westin hotel abu dhabi
westin hotel abu dhabi

Job Number 18001JJQ
Job Category Administrative
Location The Westin Abu Dhabi Golf Resort & Spa, Abu Dhabi, UAE
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Job Summary
Greet persons entering the office, determine nature and purpose of visit, and direct/escort to destination. Open, read, and prepare answers to routine letters. Locate and attach appropriate files to incoming correspondence requiring replies. Take and distribute meeting minutes to appropriate individuals. Handle and distribute incoming and outgoing mail.

Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Transmit information or documents using a computer, mail, or facsimile machine. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.

Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Operate standard office equipment other than computers such as telephone, typewriter, fax, photocopier, calculator, and electronic peripherals. Document and communicate all guest requests/complaints to appropriate personnel.

Admin Support wanted – SERCO – Abu Dhabi

Serco logo

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Serco logo
Serco logo

Career Opportunities: Admin Support – Finance (51444)
Admin Support Finance – Success Profile
Reporting to: Finance Manager
Division / Function: HIFM/CCAD
Base location: Abu Dhabi

Key purpose
The purpose of the Admin Support Finance is to provide full administrative support to the Finance Manager in relation to the CCAD contract.
The post holder is required to raise purchase orders, process supplier invoices and assist with the monthly client billing.
 
Structure and reporting relationship
Reporting to the Finance Manager of the CCAD contract.

Ensure a friendly, efficient and courteous service is provided to both internal and external customers demonstrating high standards of customer service at all times.
Participate in and ensure all finance related audits are carried out in accordance with the agreed timescale and corrective action taken where necessary.
Ensure all record keeping and documentation is completed in a systematic and timely manner.

Operational Excellence

Responsible for providing finance administrative and clerical support to the contract finance manager but not limited to the following:

Manage the full supplier invoicing cycle as follows;
PO issuance to suppliers using SAP system as instructed by the Finance/Procurement Manager with a high level of accuracy and detail.
Receive and check all invoices from suppliers and act as a main point of contact for supplier invoice payments and PO queries.
Arrange for approval for all the supplier invoices from the technical managers, contract manager, stores team and Finance Manager.
GRN all supplier invoices approved using SAP system and liaise with shared service center to ensure invoices are posted and paid.
Maintain a filing and records system for all supplier invoices as directed by the Finance Manager.
Work closely with procurement team to ensure vendors are registered and deal with vender OTV and advance payments.
Support with the monthly client billing as follows;
Prepare a summary for the Finance Manager for client procurement items to be billed during the month.
Prepare the first draft of the client invoices to be approved by the Finance Manager.
Provide complete compilation of required supporting documents such as vendor’s invoices, delivery notes, service reports and client approval.
Ensure to retain complete back-ups of invoices and supporting attachments
Work with procurement team to ensure all the PRFs are signed and submitted to the client without delay.
Process petty cash claims and employee fuel and other expense claims
Complete the monthly staffing report and assist the admin team in ensuring the time sheets are accurate and agree to the staffing report which accompanies the billing.

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